# Page 11 | ADP TotalSource Reviews 2026. Verified Reviews, Pros & Cons | Capterra

> Page 11 - Is ADP TotalSource the right Human Resources solution for you? Explore 456 verified user reviews from people in industries like yours to make a confident choice.

Source: https://www.capterra.com/p/113109/ADP-TotalSource/reviews

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ADP TotalSource

4.2 (456)

[View alternatives](https://www.capterra.com/p/113109/ADP-TotalSource/alternatives/)

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Last updated March 13th, 2026

# Page 11 - Reviews of ADP TotalSource

## Showing most helpful reviews

Showing 251-275 of 456 Reviews

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Most Helpful

Rating

Company Size

Reviewer's Role

Length of Use

Frequency of Use

VR

Verified Reviewer  
Digital Marketing Strategist  
  
Used the software for: 2+ years

### "Versatile and Easy to use "

December 20, 2017

4.0

I am able to not only clock in and out, but can access pay stubs, estimate pay, complete reviews, update insurance and personal information and even have access to coupons and discounts.

Pros

I like all of the feature that are available for employees in the ADP platform. We are able to complete so many necessary tasks with this platform.

Cons

The software is hard to access from mobile devices. It does not format for mobile viewing and must be used on a desktop/laptop for best viewing.

Review Source

VR

Verified Reviewer  
Workforce Planning Bureau Chief  
Government Administration  
Used the software for: 2+ years

### "Good for simple HR data and analytics, nightmare for more advanced details"

October 11, 2017

2.0

Full HR ingegration between payroll, talent acquisition, HRIS, and employee relations.

Pros

At the employee level data is displayed in a friendly and easy to read way. Panels separate data into easy to understand groups.

Cons

Reporting is awful. Not being able to get accurate effective dates on single fields is awful for analytical reporting. Advanced reporting requires further work after the data is collected to process it into a meaningful method,

Review Source

MR

Marisol R.  
Accounting/HR Manager  
Higher Education  
Used the software for: 2+ years

### "ADP TotalSource - One stop shop!"

October 16, 2019

5.0

Overall, I am highly satisfied with the product and all the features that are available to use.

Pros

I love the fact that all my HR and payroll items are consolidated with one system. I enjoy all the HR features that ADP offers and have used them quite a bit when I come across HR issues!

Cons

I would love to see improvements in ease of use when running reports. I've used ADP Run in the past and loved how easy payroll reports were ran there.

Reason for choosing ADP TotalSource

all aspects I was looking for were consolidated into one company.

Switched from

[RUN Powered by ADP](https://www.capterra.com/p/185859/RUN/)

Run was a simple payroll system, while TotalSource offered more HR functions as well as benefits!

Review Source

JO

Joilyn O.  
Director of Human Resources  
Retail  
Used the software for: 6-12 months

### "Very user friendly, easy to navigate. Reports are great. Current on laws and mandates involving HR"

March 13, 2018

5.0

The assurance that I am up on all the laws and mandates involving human resources, that I have handled HR issues appropriately, that my payroll is done correctly with the correct withholdings and my PTO is correctly calculated. I like that I have a plethora of reports at my disposal.

Pros

The ease of use and the fact that I know all my "i's" are dotted and my "t's" are crossed when it comes to Federal and State laws and mandates. Payroll is smooth and easy requiring just a little data entry. The new hire process is quick and easy. I love the Handbook creator and am looking forward to starting the training for our employees. I love that if you are not sure what to do you can click on the training video and take a quick tutorial. I also like that instructions come with most forms so nothing is left out and there is very little room for error. I love my payroll rep and HR business partner. If I have a question, they are always quick with an answer and many times have taken the time to walk me through what to do so I understand the process and learn it.

Cons

I have not quite figured out how to use the performance management section under the HR tab. There are still so many functions that I have not used. It took quite a bit of effort to get our PTO to be calculated and to show up on our employees pay stub.

Review Source

BH

Bryan H.  
Director  
Education Management  
Used the software for: 6-12 months

### "ADP is horrible "

March 28, 2024

1.0

Pros

Not much as it was a complete disaster from day one. After using ADP for a year I dont know how they keep customers.

Cons

The worst experience that we have had with an HR software. The account rep assigned to our account did not have a clue about anything. We were promised people would follow up with us and they never did. Bad experience and we cancelled once we could.

Review Source

Response from ADP

July 18, 2024

Hi Bryan, Thank you for posting a review. We’re sorry that your experience did not match your expectations. This is on us. We would like the opportunity to talk with you and investigate your feedback further and how we can make things right. If you are interested, email your contact information and company name to clientfeedback@adp.com. Looking forward to hearing from you.

Michelle R.  
CEO  
Non-Profit Organization Management  
Used the software for: 1-2 years

### "Need to work on customer service and responsiveness. "

July 20, 2020

4.0

It was great in the beginning but seems customer service is declining a bit. They need to know that many small companies are struggling, some short staffed in HR department and would like a little more hand holding through some of the processes .

Pros

Benefits cost savings Ease of recruitment and on boarding

Cons

A lot of steps- not super user friendly Customer service/responsiveness especially during these times Need a little more walk thru on some processes but are just given links to figure out ourselves

Reason for choosing ADP TotalSource

costs savings in benefits and insurance

Review Source

Chasity D.  
General Manager  
  
Used the software for: 1-2 years

### "Best Decision Ever"

November 8, 2017

5.0

Easy access to all my HR, Payroll and benefits information at a click of a button. I would highly recommend this software for busy office administrators to simplify day to day tasks. I like knowing that I can access the software remotely when I am traveling and I get the same information as I would if I used it in the office. The accessibility is one of the best things this software has to offer.

Pros

The software is easy to use and makes things so much more simple in day to day operations. I find it more user friendly then the competitors software I have used in the past.

Review Source

VR

Verified Reviewer  
Sales Assistant  
Wholesale  
Used the software for: 2+ years

### "I have been using ADP Totalsource for more than 2 years for all of my employment needs and training."

June 21, 2018

5.0

Convenience more than anything.

Pros

I can use ADP from my phone. I am able to clock in, view my hours and see my pay without anywhere and anytime. It's very convenient.

Cons

The software doesn't always pick up my punches so my manager has to manually enter them. if i can't remember the exact time of my punch, I have to guess and I lose time.

Review Source

WS

Wallace S.  
CEO  
Computer Software  
Used the software for: 1-2 years

### "You can do better. "

December 26, 2019

1.0

We moved over to ADP TotalSource (PEO) from ADP Run and I'll begin my review by saying we're not happy at all. Let's start with the price: ADP TotalSource is very expensive and I can now say the cost does not justify the service received. Service: My sales representative "forgot" to cancel our previous RUN service when she moved us over to TotalSource. Every time we called for live representative, we were never able to get a hold of our "dedicated" representative. I would leave voicemails, but no one checks those. They did call back whenever I followed up with an email. Closing thoughts: Save the headache and find a newer, more up-to-date PEO service provider. We moved over to a much better company and we're happy. In addition to saving about half of what we were paying ADP, we're receiving better service and we're also using a user-friendly online platform.

Pros

There isn't much to like. I guess since this field is a requirement, I'd say they do make sure their platform is compliant.

Cons

The TotalSource online platform is ancient.. it's like as if someone designed it to be not-user-friendly on purpose. In today's day and age, it's expected for a company like ADP to provide a user-friendly experience.

Review Source

VR

Verified Reviewer  
Chief Operating Officer  
Investment Management  
Used the software for: 1-2 years

### "Terrible Service and Software"

November 13, 2018

1.0

ADP contractually agrees to many things and then does not do them, from processing payroll and employees do not get paid, to promising short-term disability is available when it is not, to not reporting wages to the state and causing the employer to be out of compliance with a statutory filing. I cannot say enough bad things about this sorry company. If you are considering ADP as your PEO, PLEASE RUN TO ANOTHER PEO.

Pros

There is nothing I like about ADP. Nothing.

Cons

Poorly designed, old legacy system that ADP wrongly believes can serve as an on-line platform.

Review Source

VR

Verified Reviewer  
Prenatal Care Coordinator  
Hospital & Health Care  
Used the software for: 2+ years

### "Throw that Excel spreadsheet away and pick up this"

November 28, 2018

5.0

Pros

Before, we were tracking hours by using excel. TotalSource made everything really easy. I am not able to track hours, OT, payroll and benefits.

Cons

I have no real con about this software other than the customer service. It is sometime really hard to get in contact with anyone when help is needed.

Review Source

VR

Verified Reviewer  
Native Mobile Product Manager  
Non-Profit Organization Management  
Used the software for: 2+ years

### "Way better HR tools out there"

January 9, 2019

3.0

Pros

It's pretty simple to request time off and see my general information.

Cons

The UX/UI feels like it's straight out of the 80's. ADP would highly benefit from bringing an experienced design team on to help overhaul their product. It has all the features, it's just not simple to use.

Review Source

DS

Dorise S.  
CFO  
Automotive  
Used the software for: 2+ years

### "Expensive"

September 6, 2022

5.0

Insurance rates increased > 25% EVERY year.

Pros

Great features, functionality. Great reporting, but difficult to customize.

Cons

Cost is based on a percentage of payroll, so when you have a good month and pay higher commissions, your fees with ADP go up.

Reason for choosing ADP TotalSource

Ease of use, ability to supposedly have the buying power of 250,000 employees for insurance rates.

Review Source

VR

Verified Reviewer  
Sales  
Consumer Goods  
Used the software for: 2+ years

### "Neutral "

June 13, 2019

4.0

It was fine.

Pros

It was easy to navigate. This was used for clocking in and keeping track of taxes days off etc

Cons

Was very hard to backtrack and find tax info from previous years. Kept saying to contact old Company and company was saying contact adp

Review Source

MaryEllen S.  
Office Manager  
  
Used the software for: 2+ years

### "Overall I am very happy with ADP. "

March 20, 2018

5.0

Pros

Most of it is very user friendly. Payroll is very easy to submit and if I have a problem you can always call and speak with someone.

Cons

I really dislike the ireports, not user friendly at all. Have a hard time finding the reports I need.

Review Source

AB

Alfredo B.  
Teacher  
Education Management  
Used the software for: 1-2 years

### "No support"

May 10, 2023

3.0

Not a problem while working there, big problem when no longer working for company. Onboarding is a breeze, but it should also be a breeze on our end to leave

Pros

Easy to use when I was an employee but once I left the company I couldn’t access my account.

Cons

Self-termination so I can transfer 401k funds. Since I am unable to find the contact who set up my payroll (she may have left the company) no one can terminate me and I can’t rollover my 401k with Voya Financial.

Review Source

Response from ADP

June 16, 2023

Hi Alfredo. Thank you for your review. I'm sorry to hear you had a frustrating experience after leaving your company, but we really appreciate you bringing this issue to our attention. If you're interested, please email your contact info to clientfeedback@adp.com. We'll get you in touch with the right team to help resolve your issues as quickly as possible.

VR

Verified Reviewer  
Operations Manager  
  
Used the software for: 2+ years

### "We have been a customer of ADP Total Source for almost 20 years "

March 14, 2018

5.0

Pros

Provides us with accurate information. Security is a priority but still user friendly. The information listed on each tab is easy to understand and affords you the opportunity to access more data if necessary.

Review Source

VR

Verified Reviewer  
Assistant Vice President, Human Resources and Finance  
Real Estate  
Used the software for: 2+ years

### "Excellent Service "

November 8, 2017

5.0

Pros

The software is very easy to use BUT the service and customer support that assist our account is SUPERB!

Cons

Reporting options and the Ilearn Admin user options could be easier to use.

Review Source

JE

Jennifer E.  
Receptionist  
Hospital & Health Care  
Used the software for: 1-2 years

### "If your looking for a complete Payroll option, This is it!"

July 11, 2019

5.0

ADP also allows employees to request time off, and employers to approve or decline. Highly recommend for small and large companies.

Pros

The designers of ADP knew what they were doing when they created it! ADP has everything an employer needs in a payroll company. Clocking in and out is SUPER simple and creates no hassle! As an employer you are able to do full employee evaluations, as well as allow them to self evaluate! You can also assign employees to review each other which is a great option. The best feature of ADP is that employees has access to their employee profile allowing them to see their pay rate, date of hire, view and print out pay stubs, etc which is easier than having to go through an HR department.

Cons

I have nothing negative to say about ADP.

Review Source

Zeah S.  
Controller  
Hospital & Health Care  
Used the software for: 2+ years

### "PEO"

August 29, 2018

4.0

We have used ADP TotalSource for several years now. We are a small company that has been hovering around 50 employees and still find the value that a PEO can provide. At time the assistance you get can be lacking depending on the associate assigned to your account and it took us almost a year to get a refund for a cancelled payroll check that they withdrew from our account. Overall they have functioned the way we needed them to and do not have any problems that their competitors would most likely have as well.

Pros

Many more options than previous payroll software.

Cons

When updates are done that provide no additional functionality just changing the look.

Review Source

JW

Jesse W.  
Property Manager  
Real Estate  
Used the software for: 2+ years

### "5 Stars All Around"

December 5, 2018

5.0

Regardless of the con listed above, this was an outlying issue, and the overall quality and customer service of this organization has been amazing.

Pros

There are too many pros to write about here. From being able to print off past statements, to being able to view current and past benefits this is an amazing program. The customer service has always been amazing to work with.

Cons

The only issue that I have ever had with them was trying to get a tax issue on my paycheck resolved, there was a lack of communication on the part of customer service, and it took much too long to get the issue resolved.

Review Source

TK

Tinamarie K.  
Quality Assurance  
Market Research  
Used the software for: Less than 6 months

### "Like this better for my HR needs"

November 20, 2023

5.0

Overall i think this is the best decision the company could've made with the new move. I like that I can view all of my benefits, time, time off requests and more in the same place.

Pros

Everything that I need for my HR needs are all in one place and I don't need to bounce from site to site to find what I need.

Cons

I think there should be an online chat for those that don't want to be one hold for long time to just ask a simple quick questionl

Review Source

Response from ADP

December 5, 2023

Hi Tinamarie, thank you so much for taking the time to leave a review! We are glad that you are having a great experience with ADP.

EJ

EMILY J.  
Digital Editor  
Newspapers  
Used the software for: 2+ years

### "Extremely basic and worth what you pay"

December 15, 2018

2.0

If you run a small company with basic needs, get it. If it's bigger than 40-50 people or you want something with real detail, I wouldn't recommend it.

Pros

It does the basic job of tracking logging in and out and employee record keeping. It's organized in a basic and sometimes easily accessible design.

Cons

This software is a low bar for what you can expect for the price. It wasn't as detailed in employee information as I'd sometimes would've liked. The fonts are smaller so it's less accessible than other competitors. It didn't leave room for variability options.

Review Source

JA

Jessica A.  
Asst Controller  
Construction  
Used the software for: 2+ years

### "Easy to use but pricey"

November 25, 2020

4.0

Overall I am happy with ADP totalsource and would recommend it.

Pros

ADP totalsource is very easy to use for users and admins alike but is expensive compared to other products in the market. It is a comprehensive employee database with easy to access information.

Cons

The reporting is very extensive but not always easy to use and can become bogged down with too much information. We pay for our health insurance directly through totalsource and there is no easy way to pull a single report that shows total payroll + benefits cost for the whole company by employee. There are individual employee PDF reports that show total compensation but these are not very helpful for analysis.

Review Source

VR

Verified Reviewer  
Registration Coordinator  
Events Services  
Used the software for: 1-2 years

### "Timestamp logging"

January 12, 2018

3.0

Pros

This software provides real time logging for accurate clock in and clock out. Software is quick, lacking any considerable lagging.

Cons

Time allocation is not as user friendly as storage of allocation codes is relatively limited. A more extensive list would be helpful.

Review Source

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