# Page 11 | ADP TotalSource Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 11 - Is ADP TotalSource the right Human Resources solution for you? Explore 457 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/113109/ADP-TotalSource/reviews --- ADP TotalSource 4.2 (457) [View alternatives](https://www.capterra.com/p/113109/ADP-TotalSource/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Page 11 - Reviews of ADP TotalSource ## Showing most helpful reviews Showing 251-275 of 457 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Chasity D. General Manager Used the software for: 1-2 years ### "Best Decision Ever" November 8, 2017 5.0 Easy access to all my HR, Payroll and benefits information at a click of a button. I would highly recommend this software for busy office administrators to simplify day to day tasks. I like knowing that I can access the software remotely when I am traveling and I get the same information as I would if I used it in the office. The accessibility is one of the best things this software has to offer. Pros The software is easy to use and makes things so much more simple in day to day operations. I find it more user friendly then the competitors software I have used in the past. Review Source VR Verified Reviewer Sales Assistant Wholesale Used the software for: 2+ years ### "I have been using ADP Totalsource for more than 2 years for all of my employment needs and training." June 21, 2018 5.0 Convenience more than anything. Pros I can use ADP from my phone. I am able to clock in, view my hours and see my pay without anywhere and anytime. It's very convenient. Cons The software doesn't always pick up my punches so my manager has to manually enter them. if i can't remember the exact time of my punch, I have to guess and I lose time. Review Source WS Wallace S. CEO Computer Software Used the software for: 1-2 years ### "You can do better. " December 26, 2019 1.0 We moved over to ADP TotalSource (PEO) from ADP Run and I'll begin my review by saying we're not happy at all. Let's start with the price: ADP TotalSource is very expensive and I can now say the cost does not justify the service received. Service: My sales representative "forgot" to cancel our previous RUN service when she moved us over to TotalSource. Every time we called for live representative, we were never able to get a hold of our "dedicated" representative. I would leave voicemails, but no one checks those. They did call back whenever I followed up with an email. Closing thoughts: Save the headache and find a newer, more up-to-date PEO service provider. We moved over to a much better company and we're happy. In addition to saving about half of what we were paying ADP, we're receiving better service and we're also using a user-friendly online platform. Pros There isn't much to like. I guess since this field is a requirement, I'd say they do make sure their platform is compliant. Cons The TotalSource online platform is ancient.. it's like as if someone designed it to be not-user-friendly on purpose. In today's day and age, it's expected for a company like ADP to provide a user-friendly experience. Review Source MH Martha H. Financial Controller Mechanical or Industrial Engineering Used the software for: 2+ years ### "6-7-24 ADP Review" June 7, 2024 4.0 Pros ease of use and eventually quick response Cons difficult on-boarding as a client to ADP and slow response time. Eventually response time became excellent Alternatives considered [Insperity](https://www.capterra.com/p/56017/Insperity-Recruiting/) Review Source VR Verified Reviewer Chief Operating Officer Investment Management Used the software for: 1-2 years ### "Terrible Service and Software" November 13, 2018 1.0 ADP contractually agrees to many things and then does not do them, from processing payroll and employees do not get paid, to promising short-term disability is available when it is not, to not reporting wages to the state and causing the employer to be out of compliance with a statutory filing. I cannot say enough bad things about this sorry company. If you are considering ADP as your PEO, PLEASE RUN TO ANOTHER PEO. Pros There is nothing I like about ADP. Nothing. Cons Poorly designed, old legacy system that ADP wrongly believes can serve as an on-line platform. Review Source JB JoAnne B. Partner Law Practice Used the software for: 2+ years ### "TotalSource Review" June 3, 2024 5.0 Very good experience. Our firm has used them for 20 years. Pros Ease of Payroll and administration of 401K Cons The expense of their health care benefits Review Source VR Verified Reviewer Prenatal Care Coordinator Hospital & Health Care Used the software for: 2+ years ### "Throw that Excel spreadsheet away and pick up this" November 28, 2018 5.0 Pros Before, we were tracking hours by using excel. TotalSource made everything really easy. I am not able to track hours, OT, payroll and benefits. Cons I have no real con about this software other than the customer service. It is sometime really hard to get in contact with anyone when help is needed. Review Source VR Verified Reviewer Native Mobile Product Manager Non-Profit Organization Management Used the software for: 2+ years ### "Way better HR tools out there" January 9, 2019 3.0 Pros It's pretty simple to request time off and see my general information. Cons The UX/UI feels like it's straight out of the 80's. ADP would highly benefit from bringing an experienced design team on to help overhaul their product. It has all the features, it's just not simple to use. Review Source DS Dorise S. CFO Automotive Used the software for: 2+ years ### "Expensive" September 6, 2022 5.0 Insurance rates increased > 25% EVERY year. Pros Great features, functionality. Great reporting, but difficult to customize. Cons Cost is based on a percentage of payroll, so when you have a good month and pay higher commissions, your fees with ADP go up. Reason for choosing ADP TotalSource Ease of use, ability to supposedly have the buying power of 250,000 employees for insurance rates. Review Source VR Verified Reviewer Sales Consumer Goods Used the software for: 2+ years ### "Neutral " June 13, 2019 4.0 It was fine. Pros It was easy to navigate. This was used for clocking in and keeping track of taxes days off etc Cons Was very hard to backtrack and find tax info from previous years. Kept saying to contact old Company and company was saying contact adp Review Source MJ Maria J. Office Manager Medical Practice Used the software for: 2+ years ### "office manager" May 29, 2024 5.0 Pros ADP keeps you updated with all the labor laws changes Cons Sometimes is difficult to access reports Review Source MaryEllen S. Office Manager Used the software for: 2+ years ### "Overall I am very happy with ADP. " March 20, 2018 5.0 Pros Most of it is very user friendly. Payroll is very easy to submit and if I have a problem you can always call and speak with someone. Cons I really dislike the ireports, not user friendly at all. Have a hard time finding the reports I need. Review Source MBN Mary Beth N. CEO Real Estate Used the software for: 2+ years ### "ADP review" May 29, 2024 4.0 Pros On line portals. Benefit enrollment is great. Cons Admin costs on benefits is high. Did receive $30k discount last year and haven't been confirmed yet this year for $10k discount, Review Source AB Alfredo B. Teacher Education Management Used the software for: 1-2 years ### "No support" May 10, 2023 3.0 Not a problem while working there, big problem when no longer working for company. Onboarding is a breeze, but it should also be a breeze on our end to leave Pros Easy to use when I was an employee but once I left the company I couldn’t access my account. Cons Self-termination so I can transfer 401k funds. Since I am unable to find the contact who set up my payroll (she may have left the company) no one can terminate me and I can’t rollover my 401k with Voya Financial. Review Source Response from ADP June 16, 2023 Hi Alfredo. Thank you for your review. I'm sorry to hear you had a frustrating experience after leaving your company, but we really appreciate you bringing this issue to our attention. If you're interested, please email your contact info to clientfeedback@adp.com. We'll get you in touch with the right team to help resolve your issues as quickly as possible. VR Verified Reviewer Operations Manager Used the software for: 2+ years ### "We have been a customer of ADP Total Source for almost 20 years " March 14, 2018 5.0 Pros Provides us with accurate information. Security is a priority but still user friendly. The information listed on each tab is easy to understand and affords you the opportunity to access more data if necessary. Review Source VR Verified Reviewer Assistant Vice President, Human Resources and Finance Real Estate Used the software for: 2+ years ### "Excellent Service " November 8, 2017 5.0 Pros The software is very easy to use BUT the service and customer support that assist our account is SUPERB! Cons Reporting options and the Ilearn Admin user options could be easier to use. Review Source JE Jennifer E. Receptionist Hospital & Health Care Used the software for: 1-2 years ### "If your looking for a complete Payroll option, This is it!" July 11, 2019 5.0 ADP also allows employees to request time off, and employers to approve or decline. Highly recommend for small and large companies. Pros The designers of ADP knew what they were doing when they created it! ADP has everything an employer needs in a payroll company. Clocking in and out is SUPER simple and creates no hassle! As an employer you are able to do full employee evaluations, as well as allow them to self evaluate! You can also assign employees to review each other which is a great option. The best feature of ADP is that employees has access to their employee profile allowing them to see their pay rate, date of hire, view and print out pay stubs, etc which is easier than having to go through an HR department. Cons I have nothing negative to say about ADP. Review Source Zeah S. Controller Hospital & Health Care Used the software for: 2+ years ### "PEO" August 29, 2018 4.0 We have used ADP TotalSource for several years now. We are a small company that has been hovering around 50 employees and still find the value that a PEO can provide. At time the assistance you get can be lacking depending on the associate assigned to your account and it took us almost a year to get a refund for a cancelled payroll check that they withdrew from our account. Overall they have functioned the way we needed them to and do not have any problems that their competitors would most likely have as well. Pros Many more options than previous payroll software. Cons When updates are done that provide no additional functionality just changing the look. Review Source JW Jesse W. Property Manager Real Estate Used the software for: 2+ years ### "5 Stars All Around" December 5, 2018 5.0 Regardless of the con listed above, this was an outlying issue, and the overall quality and customer service of this organization has been amazing. Pros There are too many pros to write about here. From being able to print off past statements, to being able to view current and past benefits this is an amazing program. The customer service has always been amazing to work with. Cons The only issue that I have ever had with them was trying to get a tax issue on my paycheck resolved, there was a lack of communication on the part of customer service, and it took much too long to get the issue resolved. Review Source TK Tinamarie K. Quality Assurance Market Research Used the software for: Less than 6 months ### "Like this better for my HR needs" November 20, 2023 5.0 Overall i think this is the best decision the company could've made with the new move. I like that I can view all of my benefits, time, time off requests and more in the same place. Pros Everything that I need for my HR needs are all in one place and I don't need to bounce from site to site to find what I need. Cons I think there should be an online chat for those that don't want to be one hold for long time to just ask a simple quick questionl Review Source Response from ADP December 5, 2023 Hi Tinamarie, thank you so much for taking the time to leave a review! We are glad that you are having a great experience with ADP. EJ EMILY J. Digital Editor Newspapers Used the software for: 2+ years ### "Extremely basic and worth what you pay" December 15, 2018 2.0 If you run a small company with basic needs, get it. If it's bigger than 40-50 people or you want something with real detail, I wouldn't recommend it. Pros It does the basic job of tracking logging in and out and employee record keeping. It's organized in a basic and sometimes easily accessible design. Cons This software is a low bar for what you can expect for the price. It wasn't as detailed in employee information as I'd sometimes would've liked. The fonts are smaller so it's less accessible than other competitors. It didn't leave room for variability options. Review Source ZT Ziad T. ceo Automotive Used the software for: 2+ years ### "ADP Totalsource" May 24, 2024 5.0 Pros One location for all services, customer service Cons Changes in customer services, nothing else Review Source Response from ADP July 18, 2024 Hi Ziad, thank you for the review! We're glad you've had a great experience. JA Jessica A. Asst Controller Construction Used the software for: 2+ years ### "Easy to use but pricey" November 25, 2020 4.0 Overall I am happy with ADP totalsource and would recommend it. Pros ADP totalsource is very easy to use for users and admins alike but is expensive compared to other products in the market. It is a comprehensive employee database with easy to access information. Cons The reporting is very extensive but not always easy to use and can become bogged down with too much information. We pay for our health insurance directly through totalsource and there is no easy way to pull a single report that shows total payroll + benefits cost for the whole company by employee. There are individual employee PDF reports that show total compensation but these are not very helpful for analysis. Review Source VR Verified Reviewer Registration Coordinator Events Services Used the software for: 1-2 years ### "Timestamp logging" January 12, 2018 3.0 Pros This software provides real time logging for accurate clock in and clock out. Software is quick, lacking any considerable lagging. Cons Time allocation is not as user friendly as storage of allocation codes is relatively limited. A more extensive list would be helpful. Review Source VR Verified Reviewer Technical Operations Director Telecommunications Used the software for: 1-2 years ### "A better user experience than other PEO solutions..." March 7, 2019 4.0 Pros The user experience with ADP solutions is far better than our previous PEO provider, a large competitor to ADP. Through TotalSource/Workforce now, you can easily see your employment profile, benefits, retirement, employer sponsored programs, ongoing education, and many other useful planning and professional development tools. Cons Upon first sign-up, the different ADP product portals are a little confusing between TotalScource, Workforce Now, MyKPlan, RUN, MyADP, etc. Sometimes the e-mails weren't clear or the links were incorrect and you were trying to create an account or login to the wrong portal. 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