# Page 12 | ADP TotalSource Reviews 2026. Verified Reviews, Pros & Cons | Capterra

> Page 12 - Is ADP TotalSource the right Human Resources solution for you? Explore 456 verified user reviews from people in industries like yours to make a confident choice.

Source: https://www.capterra.com/p/113109/ADP-TotalSource/reviews

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ADP TotalSource

4.2 (456)

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Last updated March 13th, 2026

# Page 12 - Reviews of ADP TotalSource

## Showing most helpful reviews

Showing 276-300 of 456 Reviews

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Most Helpful

Rating

Company Size

Reviewer's Role

Length of Use

Frequency of Use

VR

Verified Reviewer  
Technical Operations Director  
Telecommunications  
Used the software for: 1-2 years

### "A better user experience than other PEO solutions..."

March 7, 2019

4.0

Pros

The user experience with ADP solutions is far better than our previous PEO provider, a large competitor to ADP. Through TotalSource/Workforce now, you can easily see your employment profile, benefits, retirement, employer sponsored programs, ongoing education, and many other useful planning and professional development tools.

Cons

Upon first sign-up, the different ADP product portals are a little confusing between TotalScource, Workforce Now, MyKPlan, RUN, MyADP, etc. Sometimes the e-mails weren't clear or the links were incorrect and you were trying to create an account or login to the wrong portal.

Review Source

TO

Tiffany O.  
Customer Care Supervisor  
Transportation/Trucking/Railroad  
Used the software for: 2+ years

### "User Friendly Human Resources Tool!"

November 8, 2018

5.0

We use ADP Total Source to keep track of all of our human resources needs.

Pros

ADP Total Source is really easy to use. I am able to quickly and easily manage my employees timecards and yearly reviews and it takes all of the guess work out of the process for me. I love that it alerts me if something doesn't look right or when things are changed or become due.

Cons

There are still a lot of functions that are available that I do not know how to use. The scheduling part is a little confusing so I don't use it.

Review Source

VR

Verified Reviewer  
Analista de Qualidade II  
Information Technology and Services  
Used the software for: 1-2 years

### "Functionalities"

April 17, 2019

5.0

Overall it's very good, I get everything in my hand quickly.

Pros

I really enjoyed the ease of finding my company documents and processes without having to request it.

Cons

Worst thing is when we forget the password, saving password process is complicated and confusing.

Review Source

Heather B.  
Project Coordinator  
Construction  
Used the software for: 6-12 months

### "Needs more features"

May 7, 2019

4.0

Pros

I like that payroll is automatically figured and that there is a lot of up to date HR laws and regulations so that we stay in compliance.

Cons

I wish there was a way to send employees employee paperwork to be docusigned and sent back and kept in their folder. Instead you download then fill out scan and upload onto the employees files. A little more automation would be so much better.

Review Source

SL

Stacey L.  
HR Director  
Information Services  
Used the software for: 6-12 months

### "Does the Job"

May 14, 2019

4.0

This HRIS system helps with many compliance efforts and works much better if you have a solid on boarding and transition experience.

Pros

It handles many traditional HRIS functions and also stores employee documents. Benefit enrollments and changes are handled completely by ADP. Minimizes the amount of paperwork needed for new hires. Has reporting features that can connect to existing accounting software.

Cons

The look is a bit clunky. It can be very difficult to navigate at times and finding features not regularly used can be very difficult. Lags behind in customization especially around creating documents that require initials, signatures and so forth. ADP is very large and you can easily get lost among the masses and be transferred many times, even when you have a designated rep.

Review Source

VR

Verified Reviewer  
HR Director  
Information Technology and Services  
Used the software for: Less than 6 months

### "Is a PEO right for you?"

October 24, 2018

3.0

Our rep assigned to our account has been great. She’s very responsive and helpful when I have questions about how to access data, or in general, the process is a line with using the system/service.

Pros

When you are a small company, this software or arrangement makes. I’m not sure there’s anything I particularly like most about the system itself, what I like most is what you get out of the value of this court under using TotalSource.

Cons

Offers very basic functionality, not a lot of detailed Historical data, decent standard report but trying to pull custom mise report is not user-friendly. As our company grows, keeping a PEO become very cost prohibitive. If you are a small organization and don’t have the internal resources to manage HR, that it makes more sense.

Review Source

BG

Brian G.  
HR Recruiter  
Banking  
Used the software for: 6-12 months

### "ADP TotalSource is a solid, no-frills PEO that works effectively for our joint ventures."

December 5, 2017

3.0

Overall, ADP TotalSource checks most of the boxes needed to satisfy all of requirements of being a software system designed to act as a PEO. While there could certainly be some improvements, none of the products on the market seemed perfect, and this was one of the best 2-3 that I found.

Pros

It integrated well with our other systems and software. The customer service and support has been good and the implementation and set-up went smoothly. It does everything it was expected to and does have some nice reporting functionality included as well. It's user interface isn't particularly exciting, but is fairly intuitive and easy to pick up.

Cons

While it does what is needed, I feel like they could display more info per page and find ways to minimize "unnecessary clicks" to accomplish basic tasks related to sourcing, candidate, pipeline, dispositions, and requisition management. Also, resumes don't seem to always open properly using the Chrome browser. Sometimes, they must be downloaded in order to be viewed.

Review Source

TS

Tracy S.  
Customer care advocate  
Information Services  
Used the software for: 2+ years

### "ADP TotalSource"

March 28, 2024

5.0

Pros

I love how I can check my pay statements and W2 forms easily. I love how their customer service chat is fast and easy to use.

Cons

There is nothing I do not like about ADP.

Review Source

Response from ADP

July 18, 2024

Hi Tracy, this review made our day! We appreciate you for taking the time to leave us this 10/10 review and we are grateful for your partnership!

PR

Philip R.  
Controller  
Transportation/Trucking/Railroad  
Used the software for: 2+ years

### "Great PEO Service"

December 13, 2022

4.0

Pros

HR and payroll functions are simple and customer service is great

Cons

Invoicing structure could be more transparent

Review Source

VR

Verified Reviewer  
HR Business Partner  
Human Resources  
Used the software for: 1-2 years

### "ADP TotalSource"

September 24, 2018

5.0

Pros

ADP TotalSource has all of the information I need in one place. I can easily review local law changes and run my payroll

Cons

The system logs me out after about 5 minutes of not being used.

Review Source

VR

Verified Reviewer  
Financial/Insurance Coordinator  
Hospital & Health Care  
Used the software for: 2+ years

### "Great software!"

April 25, 2019

4.0

Overall, I believe it’s a great product. No major issues with it.

Pros

I like the easy of clocking in and out on my cellphone everyday and not being tied down to a computer or an actual time clock.

Cons

The app is a little glitchy and doesn’t work 100% of the time. Sometimes it will clock you in twice right in a row and you have to get it fixed by upper management. Requesting time off is a little hard to understand.

Review Source

Ricki V.  
Assistant Property Manager - Elements of Chattanooga  
Real Estate  
Used the software for: 1-2 years

### "Easily accessible"

February 4, 2019

5.0

Pros

Easy to access reports/history, all paystubs are easy to find

Cons

Support is hard to get sometimes, it takes awhile for a question to be answered

Review Source

PS

Pascale S.  
Client Support Specialist  
  
Used the software for: 1-2 years

### "Very easy to use "

May 4, 2018

5.0

Pros

We use ADP throughout the day every day and I have had nothing but great experiences with it; very easy to use and navigate.

Cons

Just today, actually, I was signed in and then had to restart my computer. When I opened up a new web browser to restart ADP, it kept telling me that I had it open in another screen. ...which I didn't so that was weird.

Review Source

Response from ADP

May 9, 2018

Pascale, Thanks so much for your review! We are pleased to see that ADP TotalSource ranks as a 5-Star product for you. As for that strange one-time web browser glitch, we agree, that is odd. Please know that this review has been passed along to our TotalSource software team so they are aware of this. Thank you again for taking time out from supporting your clients to submit this review. We look forward to continuing to offer stellar service to Quorum Review IRB!

VR

Verified Reviewer  
Marketing Content Manager  
Human Resources  
Used the software for: 6-12 months

### "Good HR program, but a little glitchy"

November 13, 2018

4.0

Pros

This software has an app, which makes it easy for employees to clock in/out. It works great for time cards and time off management. Also, the HR support for benefits is outstanding!

Cons

Sometimes the app doesn't work or the web login is a little glitchy.

Review Source

Brooke S.  
Manager  
Human Resources  
Used the software for: 2+ years

### "ADP TotalSource"

May 8, 2019

3.0

Pros

There's not much to like about this product. I suppose once you jump through all the right hoops, you can finally get what you were in search for.

Cons

This product has a terrible UI, it is not user friendly, and it is very frustrating to use. The only place I've ever worked for that used this product was a fast food restaurant.

Review Source

KC

Kimberly C.  
seasonal associate  
Publishing  
Used the software for: 6-12 months

### "ease of usage...user friendly"

June 12, 2023

5.0

Pros

As a user, ADP is a convenient way for me to quickly enter my time, submit hours worked, and see my administrator's approval. The pages are laid out simply, without extra "fluff" to distract from what is important. The efficiency of this software makes it simple to use.

Cons

From my standpoint, I don't see any improvements that need to be made or problem areas.

Review Source

Response from ADP

June 16, 2023

Hi Kimberly, thanks for leaving us such a wonderful review. We are thrilled that you loved your experience; our staff will definitely be happy to read what you wrote. We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day. Thanks for your kind words and we look forward to seeing you again.

AA

Adam A.  
Head of Support - Americas  
Computer Software  
Used the software for: 2+ years

### "ADP Totalsource"

May 5, 2022

5.0

Easy to use interface and I spent way less time actioning staff timesheets and leave requests.

Pros

Ease of staff management for payroll and leave.

Cons

Payroll leave accruals have been inaccurate in the past. I believe that is corrected now.

Review Source

HH

Hannah H.  
Assistant Manager - Finance  
Philanthropy  
Used the software for: 2+ years

### "ADP TotalSource - cumbersome but inclusive"

November 9, 2018

3.0

Good product overall, but there is a learning curve

Pros

Administrators are able to adjust, edit, or update anything. Assigning managers and time card approvers is easy, and time off requests live in a portal - that way if one manager is covering for another it is easy for them access and approve.

Cons

Many features are not intuitive to find and some updates require changes in 2 or 3 completely different areas. Customer service is ok, not great. They'll help you quickly but do not always fix the problem on the first or second try.

Review Source

Brian M.  
CFO  
  
Used the software for: 2+ years

### "Very smooth transition and versatile product"

March 13, 2018

5.0

Quality, consistent payroll and valuable employee benefits.

Pros

It takes only a brief amount of training and is fast, simple and provides a great audit trail. The support from humans is great .

Cons

A few of the report titles are odd. It can be difficult getting through the automated phone system.

Review Source

SR

Salimah R.  
Office Coordinator  
Civil Engineering  
Used the software for: 2+ years

### "Best HR Service Site"

February 27, 2019

5.0

ADP Total Source is pretty great and the support staff is top notch.

Pros

Ease of use. This is one of the best software groups for doing HR/Payroll requirements for a small business. Any questions my employees have I can get it quickly through the site.

Cons

This is a great site. I cant think of any cons. I am glad we chose this site.

Review Source

RR

Ryan R.  
Supervisor  
Education Management  
Used the software for: 2+ years

### "Reliable and Recommended"

July 27, 2019

5.0

Pros

ADP is good once you get used to it. Several years ago when we switched from in-house to ADP I admit that I was not immediately pleased, because things worked before. However, after being with ADP and seeing how organized it is, I can recommend it.

Cons

There is nothing negative to say about ADP Total Source.

Review Source

VR

Verified Reviewer  
Line Cook  
Food & Beverages  
Used the software for: Less than 6 months

### "I love ADP. "

February 23, 2023

5.0

ADP is great. I left my job after a furlough, so I don't use it very often. But it keeps your info so you can get that W2 for tax time or review your timesheets and how much you can pay out. I'm also still eligible for the discounts which I adore!

Pros

It features comprehensive tax information, including your online W2s as needed. Payroll info, taxes withheld, statement stubs all on your mobile device and really easy to navigate. They also offer a benefit that saves money on travel, food, auto expenses, etc. I love this one and wish all employers would implement it!

Cons

Having an all in one would be nice. Directory, live chat, plus payroll would be really beneficial to someone. As it stands, I love it all, either way.

Review Source

Response from ADP

June 16, 2023

Good afternoon. We're thrilled that you were satisfied with our services. Your feedback is appreciated, and we'll strive to continue to meet and surpass your expectations in the future!

HF

Helen F.  
Executive Administrator  
Wireless  
Used the software for: 2+ years

### "This software lets you do so many things"

November 1, 2017

5.0

The ease of turning in payroll whenever I am ready without having to make phone calls to do so. Reports at my fingertips, ease of setting up employees, etc.

Pros

Love the ease of putting in payroll, new employees, updating employees, getting reports, terminating employees, etc. Really quick and easy.

Cons

There isn't anything we just don't like about this software. Do wish you could use your right/left arrow keys when inputting payroll. It would save a lot of time. You can use the up/down arrow keys, but not the right/left.

Review Source

BC

Bridget C.  
real estate  
Real Estate  
Used the software for: 2+ years

### "ADP Review"

October 6, 2020

4.0

It has changed the entire payroll process for our company in a positive way.

Pros

It streamlines the payroll process and makes the job very easy and efficient. I would recommend to any accounting manager

Cons

I have no complaints about ADP at this time. All employees have the ability to login and see their own accounts

Review Source

TM

Tony M.  
Materials Manager  
Hospital & Health Care  
Used the software for: 2+ years

### "ADP TotalSource"

April 16, 2020

5.0

Very good experience. Very useful software. You can view your profile and activity online and mobile apps.

Pros

It's a very good payroll software. I punched in and out accurately and I could view my time track online.

Cons

I do not have any problem with this software. Very good and useful. I punched in and out on time.

Review Source

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