# Page 13 | ADP TotalSource Reviews 2026. Verified Reviews, Pros & Cons | Capterra

> Page 13 - Is ADP TotalSource the right Human Resources solution for you? Explore 456 verified user reviews from people in industries like yours to make a confident choice.

Source: https://www.capterra.com/p/113109/ADP-TotalSource/reviews

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ADP TotalSource

4.2 (456)

[View alternatives](https://www.capterra.com/p/113109/ADP-TotalSource/alternatives/)

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Last updated March 13th, 2026

# Page 13 - Reviews of ADP TotalSource

## Showing most helpful reviews

Showing 301-325 of 456 Reviews

Sort by:

Most Helpful

Rating

Company Size

Reviewer's Role

Length of Use

Frequency of Use

VT

Victoria T.  
Director of Accounting  
Law Practice  
Used the software for: 1-2 years

### "I needed to change the archaic payroll system that was here before me. "

November 8, 2017

5.0

Pros

I mostly like how easy and simple the software is to use. It also gives your employees a lot of control where it would just be time consuming for you, such as their personal information. Employees can update their tax info, direct deposit, request time off, and do all their time clocking. It makes it for a more hands off experience for HR so they can focus on bigger and more important things.

Cons

Sometimes there are items you can not change without ADP's assistance, that puts a delay on certain items. Also, some items work off of pay periods, so to remove an employee I have needed to wait one-two pay periods.

Review Source

CH

Cindy H.  
Office Manager  
Automotive  
Used the software for: 2+ years

### "ADP"

May 13, 2019

5.0

The payroll is always on time and right.

Pros

The payroll program and HR program were great to use. I know the other departments used the accounting part but I did not. It was easy to enter data and easy to run reports.

Cons

It was so much easier than other programs really nothing.

Review Source

MK

Michael K.  
Dir. of Administration  
Telecommunications  
Used the software for: 2+ years

### "ADP has been excellent to work with from implementation to daily HR and Payroll."

March 13, 2018

5.0

ADP has been excellent to work with from implementation to daily HR and Payroll.

Pros

What do you like most about this software? Ease of use and the fact that ADP has been excellent to work with from implementation to daily HR and Payroll.

Cons

What do you like least about this software? It would be nice to have an automated benefit renewal web application where the employer can instantly visually see the impact of any substitute health plan on the company and each employee..

Review Source

SH

Shannon H.  
Hospital Administrator  
Veterinary  
Used the software for: 2+ years

### "I think overall it is a good investment for the company. Even though it does seem expensive."

March 13, 2018

5.0

The ability to keep all of my employee information in one place.

Pros

I appreciate the ease of use and the availability of information. Information on compensation is available to determine the cost of an employee and to relay that to them. There is also historical data on salary that is helpful to have electronically.

Cons

The customer support seems as if they have too much on their plate. Possibly that they have been given more than they are feasibly able to do.

Review Source

SS

Scott S.  
sales manager  
Automotive  
Used the software for: 1-2 years

### "Total Source is the App with it all"

March 10, 2022

5.0

my experience with this product has been nothing but positive and I highly recommend

Pros

everything you need is all in one place, very easy to use and very user friendly

Cons

with all the features and ease of use with this product, its hard to find something we do not like

Review Source

JB

Julie B.  
Asset Manager  
Real Estate  
Used the software for: 1-2 years

### "ADP TotalSource Review"

November 7, 2023

5.0

Pros

The most I like about ADP TotalSource is that it is easy to access paychecks and W-2s from current and past jobs. Also great way to access PTO and an employer’s benefits.

Cons

There is nothing I don’t like about ADP TotalSource.

Review Source

Response from ADP

December 5, 2023

Good afternoon Julie, thank you for leaving such a great review! We are glad that you are finding our all-in-one product so easy to use and helpful in accessing paychecks, W2s, etc. If you are interested, we'd love to see if you're a fit for our Reference Program. This is a great opportunity to strategically network by joining 1x1 meetings with other professionals considering working with ADP to share your experience. Plus, you can take these calls at your preference – as often as monthly, or as infrequently as once or twice a year! Learn more on a quick Welcome Call with Melissa, the program manager, by clicking below to schedule: https://calendly.com/melissa-dunkerley

SB

Sandy B.  
Office Manager  
Real Estate  
Used the software for: 2+ years

### "Great for Administrators"

August 29, 2017

4.0

The administrative portal is very thorough. The user portal is not as intuitive, unfortunately.

Pros

There are a lot of features and fantastic in-depth reporting, both standard and customizable. You can use csv files to upload large batches of data, instead of having to do the data entry one by one.

Cons

It can be difficult to find what you're looking for. The redesigned site is definitely an improvement, and there's a bookmark feature to assist with this issue.

Review Source

DW

Dustin W.  
Partner Delivery Manager  
Information Technology and Services  
Used the software for: 2+ years

### "Great product for payroll and benefits "

February 23, 2023

5.0

Pros

The dashboard is well organized and allows me to easily access my paystubs, pto, and insurance benefits.

Cons

None at this time. ADP has everything I need to keep track of my pay, PTO, and benefits.

Review Source

Response from ADP

June 16, 2023

Hi Dustin, thanks for leaving us such a wonderful review! We are thrilled that you loved your experience; our staff will definitely be happy to read what you wrote. We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day. Thanks for your kind words and we look forward to seeing you again.

cS

cindy S.  
Director HR  
Management Consulting  
Used the software for: 1-2 years

### "Totalsource"

December 18, 2018

4.0

Very expensive a lot more than your quote.

Pros

That it put most things on one platform basic job of tracking logging in and out and employee record keeping.

Cons

Software is outdated not easy to navigate. They promise a you will have so much more time not true. And it doesn't replace a hr manager for sure. You never sure if the answer you get is true. also if you give employees a bonus ADP gets a bonus.

Review Source

VR

Verified Reviewer  
PCA  
Hospital & Health Care  
Used the software for: Less than 6 months

### "Easy to use, but could be easier. "

July 22, 2021

4.0

It served its purpose and helps keep everything in order.

Pros

How it was to navigate through certain things and figure out what needs to be done. Tasks were easy to find.

Cons

Basically it could be made a little more user friendly. I know some people find it easy, but others may not.

Review Source

Bethany T.  
Executive Assistant and Office Manager  
Hospital & Health Care  
Used the software for: 6-12 months

### "There is a ton of resources in total source but you have to know about them to find them"

August 1, 2018

4.0

Very straight to the point but without much description on paychecks, benefits, etc items.

Pros

Once you log in, it is a great place to quickly and easily see your paychecks, W2s and benefits, along with other ADP perks.

Cons

I just recently found out about my ADP total source discounts for car insurance, flights, pet insurance, etc. I only found out about this through word of mouth from my HR Director. After learning about it, it wasn't extremely difficult to find but it wasn't prominent on the website to get to.

Review Source

KC

Kelly C.  
Owner and COO  
Maritime  
Used the software for: 6-12 months

### "ADP for Small Business"

November 23, 2023

4.0

It was good at first, then started failing us a small business. Their support team were helpful and tried their best to accomodate our needs.

Pros

I loved that they were able to set up my employees with all their source deductions

Cons

Too many problems with the app not working for my employees and 0 hours showing up at the end of the pay cycle and I had to spend hours on the phone trying to fix it

Review Source

Response from ADP

December 5, 2023

Hi Kelly, thank you for the review and the feedback. Please reach out to your HRBP and they would be happy to assist with any problems around the app that you are experiencing!

JG

Justin G.  
Accounts Payable Analyst  
Higher Education  
Used the software for: 2+ years

### "Great functionality & ease of use"

October 17, 2018

5.0

Pros

Very easy to see time sheet summary and benefits outstanding. Also easy to add requests for time off and submit corrections

Cons

UI is somewhat dated but this doesn't hamper performance at all. Ease of use is great!

Review Source

VR

Verified Reviewer  
Field Marketing Specialist  
Construction  
Used the software for: 6-12 months

### "Good for Data tracking"

October 23, 2018

3.0

Pros

Being able to input and track my team's data

Cons

it would freeze sometimes or I would have difficulty accessing

Review Source

LM

Lindiane M.  
Quality Inspector  
Entertainment  
Used the software for: 1-2 years

### "ok to use"

July 24, 2018

5.0

Can see all my persona information, pay stub, etc. Can clock in and clock out. It is piratical.

Pros

Details on the Information provided. Would be good more explanations boxes saying what is it Item about and the purpose.

Cons

You can not use the application in two devices if you dont log off from one of them. THe application at the cell phone is a bit slow.

Review Source

KP

Krystle P.  
Investor  
Real Estate  
Used the software for: 2+ years

### "Ok for payroll "

March 31, 2021

3.0

Ok software but wouldn’t recommend for other businesses

Pros

I like how this helps me keep track Of payroll information and sending out checks direct deposit as well

Cons

App and site not as user friendly as I would like it to be which can be annoying when correcting errors

Review Source

LK

Laurie K.  
VPHR  
Financial Services  
Used the software for: 2+ years

### "Exceptional Client Services "

September 16, 2019

4.0

Outstanding

Pros

Interconnected modules for a robust national infrastructure

Cons

more advanced, proactive communication strategies for shared best practices

Reason for choosing ADP TotalSource

Exceptional Client Service

Review Source

HC

Heather C.  
VP  
Marketing and Advertising  
Used the software for: 2+ years

### "ADP review"

April 17, 2019

4.0

Pros

I was the user of ADP for several years at a previous workplace. At one point I was also the administrator of ADP for employees for whom I was the office manager. As a user, it was easy to navigate the program and determine what my pay rate was, how much my paycheck was, what deductions were taken out, how much sick time and vacation time I had, etc. As the administrator, the routine tasks of managing payroll or vacation time were easy enough.

Cons

Communication with the entire staff through the software as well as scheduling features were not up to par.

Review Source

kC

kaela C.  
labor  
Warehousing  
Used the software for: 2+ years

### "overall good quality"

July 22, 2021

3.0

Pros

very helpful and easy to use. simple to understand and good layout

Cons

software seemed slow at times. Had to reboot it a few times before

Review Source

JH

Joseph H.  
Director of Corporate Operations  
Real Estate  
Used the software for: 1-2 years

### "Poor Software Functionality and Reliability"

May 3, 2019

1.0

Pros

Staff are responsive and willing to help but the fact that I had to always call in for help speaks to how poorly the software is designed.

Cons

Difficult to run reports; Portal difficult to navigate; Login issues; You have to constantly clear your history and cache to login; Processing payroll can be cumbersome and confusing

Review Source

JW

Jennifer W.  
HR Generalist  
Medical Practice  
Used the software for: 2+ years

### "The stone age version of ADP"

February 4, 2020

4.0

Pros

I can't say anything positive about this software. It seems like it hasn't been updated in awhile.

Cons

Site is not user-friendly. Also, reports are extremely limited.

Review Source

VR

Verified Reviewer  
Contact Center Supervisor  
Computer Software  
Used the software for: Less than 6 months

### "I used it as a beginner user and as I grew in the company became an admin in the software. "

July 18, 2018

4.0

Pros

The ease of navigation was the thing I enjoyed the most. Everything was self explanatory. I didn't need any coaching or training class on how to use the program, even after I was given admin access to approve time cards, approve PTO, and deny certain requests.

Cons

The price. To my understanding, my company stopped using it because it was costing it too much money. We decided to go with another software called BambooHR.

Review Source

BL

Brian L.  
Talent Resource Manager  
Staffing and Recruiting  
Used the software for: 6-12 months

### "One stop shopping for payroll and benefits information"

August 22, 2018

5.0

Great product and I'm glad my employer uses it!

Pros

Love this as an end user, as it gives me access to my pay information as well as benefits. The enrollment process is simple and their customer service is great as well. The extra benefits through ADP (things like cell discounts and discounted movie tickets) are also great.

Cons

They ask to change passwords too often and the LifeMart services opens in a weirdly shaped box through Chrome that you can't change the size of.

Review Source

DO

Danielle O.  
Human Resources  
Machinery  
Used the software for: 2+ years

### "Love the software but there are issues linking Easy Labor with Total Source "

March 13, 2018

4.0

Reporting, easy for employees to use and navigate on

Pros

The software is easy to use and navigate with. The reporting mechanisms are very good and helpful too.

Cons

Hate that Easy Labor and Total Source are separate. Still have issues with the correct accruals showing up consistently in both software packages. The service center is attempting to correct

Review Source

LC

Linda C.  
bookkeeper/payroll coordinator  
  
Used the software for: 2+ years

### "ADP Total Source has been great for our Company."

March 27, 2018

5.0

Pros

Having our Employees be able to do the paper work online versus doing on paper. The employees have access to their paycheck electronically

Cons

The least thing we like is the internet reports. It is a little time consuming trying to find the report you are looking for however with the more we work with this section it is getting easier

Review Source

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