# Page 18 | ADP TotalSource Reviews 2026. Verified Reviews, Pros & Cons | Capterra

> Page 18 - Is ADP TotalSource the right Human Resources solution for you? Explore 456 verified user reviews from people in industries like yours to make a confident choice.

Source: https://www.capterra.com/p/113109/ADP-TotalSource/reviews

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ADP TotalSource

4.2 (456)

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Last updated March 13th, 2026

# Page 18 - Reviews of ADP TotalSource

## Showing most helpful reviews

Showing 426-450 of 456 Reviews

Sort by:

Most Helpful

Rating

Company Size

Reviewer's Role

Length of Use

Frequency of Use

MC

Michelle C.  
Office Manager and Bookkeeper  
Law Practice  
Used the software for: 1-2 years

### "We are very glad we switched to ADP"

March 13, 2018

5.0

Pros

I like everything automated and I like being able to run the different reports. I often have to use the information.

Cons

sometimes it is not clear where to find the reports I am looking for.. sometimes it gets a little frustrating but I usually can figure it out.

Review Source

RH

Rosanna H.  
Director of Digital Initiatives  
Apparel & Fashion  
Used the software for: 1-2 years

### "User friendly!"

September 22, 2022

5.0

Pros

This is really easy to use and navigate. They use a clean dashboard so it’s not complicated or overly detailed where you can’t figure it out.

Cons

It seems like you can export and stuff and I like the visual aids but if I had options for what I’d like to see in a chart may be handy.

Review Source

VR

Verified Reviewer  
Accounting Specialist  
Retail  
Used the software for: Less than 6 months

### "Payroll"

December 14, 2018

5.0

Pros

Another time saver, why would anyone not use ADP for their payroll and HR needs?

Cons

Is not mobile phone friendly for benefits, so you have to log on from a computer.

Review Source

KL

Kristen L.  
Analytical chemist  
Pharmaceuticals  
Used the software for: 6-12 months

### "It’s an ok software that organizes your work pay and benefits "

August 6, 2019

3.0

It’s nice to have a website that is easily accessible to check the breakdown of you pay and your benefits details. However, the website could be more user friendly with their layout.

Pros

You’re able to see your pay stub, benefits breakdown, pto, cost of benefits and more electronically, any time any day.

Cons

The software does not seem updates, it seems like the layouts of the website should be updated. The coloring, layout, and font size makes it look washed out and not user-savy. There are many tabs that don’t get updated to your profile; such as the pto balance and timesheet.

Review Source

TH

Tinesha H.  
CSR  
Automotive  
Used the software for: 6-12 months

### "ADP TotalSource"

December 12, 2018

5.0

Overall great software and allow my day to be easy knowing that All I's are dotted and T's crossed.

Pros

Love the ease of use.Payroll is now easy. I love the fact that they have training videos right their for use if you are unsure of how to use a function.

Cons

The only downfall when we first switch it took a little while for the system to calculate the PTO, but other than that great software.

Review Source

ST

Steve T.  
Team Leader  
Chemicals  
Used the software for: 1-2 years

### "ADP TotalSource review"

September 25, 2018

5.0

Pros

ADP has a great line of products and services. They have excellent ease of use and intuitive set ups. It is easy to track and monitor data using ADP

Cons

Not much not to like about ADP TotalSource

Review Source

JG

Jillian G.  
Office Manager  
Construction  
Used the software for: 1-2 years

### "Ease of Mind"

December 21, 2018

5.0

Pros

ADP is easy to use software that helps simplify our needs as an every growing company. ADP makes it easy for us!

Cons

We haven't always had a quick response to our inquiries, however our needs are met and we are pleased with service.

Review Source

AW

Alexis W.  
Marketing Manager  
  
Used the software for: 1-2 years

### "Easy to understand for the end user"

February 6, 2018

5.0

Pros

My company used this program for employee payments and I found it easy to use for seeing pay stubs and organizing documents, especially around tax time and when buying a home when I couldn't find the paper stubs.

Review Source

KH

Kasey H.  
Office Manager  
Utilities  
Used the software for: 6-12 months

### "Use this every week for Payroll "

March 21, 2019

5.0

Pros

It's pretty simple to input the numbers in this program to complete payroll.

Cons

I feel like there is a lot to figure out in this program.

Review Source

kT

kristi T.  
admin  
Hospital & Health Care  
Used the software for: 6-12 months

### "What payroll??"

August 6, 2018

5.0

I have adp do my payroll. Employees also use the app.

Pros

How easy it was to use. I especially like the app. You can view your pay stubs right on the app. Setting payroll every week is a breeze and customer service is amazing.

Cons

Make sure the employer has everything set up for your account or else you can not access anything.

Review Source

DS

David S.  
IT Admin  
  
Used the software for: 1-2 years

### "Pretty robust product"

December 27, 2017

5.0

Pros

Fairly easy to use and makes day to day repetitive tasks much easier and simple especially for the operations team. Overall it seemed more user friendly then competing vendors products even though they had new look and feel on their products

Cons

Custom reporting is a challenge. Many fields are not directly available and need to be customized by the ADP team. Plus my implementation work took longer than expected for a not-so-very-big-customer

Review Source

sS

sharon S.  
Operations Analyst  
Wholesale  
Used the software for: 6-12 months

### "ADP"

January 15, 2019

4.0

Pros

ADP is another way to see your paychecks as well as your benefits through your employer. Also if you need to reach out to HR, you can do so through ADP. System seems pretty fast

Cons

Navigating online can be frustrating and not so clear.

Review Source

jV

jesus V.  
chiropractic assistant  
  
Used the software for: 6-12 months

### "Overall the experience was average."

July 26, 2018

5.0

Pros

It was simple app to use for the most part. Everything was laid out in great allowing me to navigate.

Cons

Every once in a while things would not load for me or show time/amount/PTO. Other than those things good.

Review Source

AR

Amy R.  
Senior Account Executive  
Public Relations and Communications  
Used the software for: 6-12 months

### "Payroll Platform"

March 26, 2020

5.0

Great experience with ADP TotalSource and their customer service team is terrific too.

Pros

This has been one of the best payroll platforms I have ever used. It is extremely easy to use and provides a pay breakdown under one roof.

Cons

I think the mobile platform could be enhanced a bit more given most people are checking their payments on the go.

Review Source

Lisa H.  
CEO, Registered Dietitian  
  
Used the software for: Less than 6 months

### "This software is by far better than its major competetor"

June 6, 2018

5.0

Pros

I can see and do everything I need to do. When using a competetor's software I always had to call or email somebody for basic functions

Cons

There were more upfront costs with switching platforms but overall the costs will be lower; so far using the software is really easy

Review Source

NR

Nora R.  
Property Manager  
Real Estate  
Used the software for: 1-2 years

### "Many easy functions!"

December 14, 2018

5.0

Pros

I used this for personal and professionally - great customer service.

Cons

Verifying your identity is a lengthy process - but better safe than sorry.

Review Source

LC

Lynne C.  
Office  
Education Management  
Used the software for: Less than 6 months

### "Not good"

December 3, 2018

1.0

Pros

There were no pros. My company regretted switching

Cons

We used this for less than 6 months. I had to switch to another vendor

Review Source

KW

Kevin W.  
Administrator  
Education Management  
Used the software for: Less than 6 months

### "Just started using their App"

December 17, 2018

5.0

Pros

It's simple, very easy to sign up, in fact you have an iphone you can just use your fingerprint to sign in. It gives you a detail report of your payroll information to keep it easy for you to track your payroll

Cons

So far I haven't had any expeerience with this app yet.

Review Source

WT

Warren T.  
Regional Manager  
Computer Software  
Used the software for: 1-2 years

### "Great overall customer service! Easy to work with."

November 15, 2017

4.0

Pros

Great overall customer service with all of the ADP individuals who i have worked with. The online portal is easy to use for all employees and administrators.

Cons

The different options that ADP offers for their 401k plans and partnerships. Other than that pretty happy with the service

Review Source

Joicy T.  
Qualified Mental health professional Supervisor  
Hospital & Health Care  
Used the software for: I used a free trial

### "Complicated for small business and for people new to managing payroll "

April 2, 2019

4.0

great customer support team

Pros

it has amazing features and would work great with larger companies

Cons

It was not a good fit for my company that had just 10 employees..it was geared towards bigger companies

Review Source

Chris B.  
Sales Manager  
Oil & Energy  
Used the software for: Less than 6 months

### "So far so good."

April 24, 2019

5.0

Pros

I like that there is a portal that we can access all of our HR related stuff. I can look at my paycheck stubs, W2's, insurance info, 401k, etc..

Cons

I haven't yet found anything that I dislike.

Review Source

JG

James G.  
Co-Founder / Studio Director  
Computer Games  
Used the software for: 1-2 years

### "It's been very smooth "

March 13, 2018

5.0

ADP helps me run payroll and my benefits. It's handy.

Pros

I really enjoy how simple the software is to use. It was easy to jump into.

Cons

I really dislike how this review software requires answers for all boxes. Sometimes, you don't want to answer.

Review Source

IV

Inigo V.  
  
  
Used the software for:

### "null"

December 26, 2017

5.0

Review Source

TB

Tracie B.  
Accounting Systems Consultant  
  
Used the software for:

### "null"

July 17, 2018

5.0

Review Source

RH

Rodney H.  
Manager  
Health, Wellness and Fitness  
Used the software for: I used a free trial

### "Great HR Program"

April 22, 2019

5.0

great help for your HR department.

Pros

The pros about ADP TotalSource is that is a great program to helop your HR department

Cons

There is no cons with ADP TotalSource, its great.

Review Source

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