# Page 2 | ADP TotalSource Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 2 - Is ADP TotalSource the right Human Resources solution for you? Explore 457 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/113109/ADP-TotalSource/reviews --- ADP TotalSource 4.2 (457) [View alternatives](https://www.capterra.com/p/113109/ADP-TotalSource/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Page 2 - Reviews of ADP TotalSource ## Showing most helpful reviews Showing 26-50 of 457 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use EF Elizabeth F. Office Operations Manager Mechanical or Industrial Engineering Used the software for: 1-2 years ### "HR Support That Actually Shows Up" January 6, 2026 5.0 Overall, my experience with ADP TotalSource has been very positive. The platform delivers a reliable, well-rounded HR solution with simple, dependable payroll processing and strong HR support. The HR Business Partner model adds significant value and provides confidence in handling both routine and complex HR matters. While there are occasional learning curves, particularly within reporting and the available support helps offset those challenges. ADP TotalSource has been a dependable partner that improves efficiency, reduces stress, and supports consistent payroll and HR operations. Pros ADP TotalSource has been a great solution thanks to its user-friendly platform, flexible options, easy and reliable payroll processing, and robust reporting capabilities. Payroll is straightforward and efficient, making routine processing smooth and stress-free. The system is easy to navigate overall, which saves time across day-to-day HR tasks. The biggest benefit, however, is the dedicated HR Business Partner that comes with the service. The guidance and support provided are consistently helpful, and I always receive the assistance I need in a timely manner. Cons The only challenge I’ve experienced with ADP TotalSource is navigating the reporting section, as the wide variety of reports can make it difficult to quickly locate the specific report I’m looking for, which can occasionally result in wasted time. However, assistance is always available and reaching out for help usually resolves the issue quickly. Switched from [QuickBooks Online Advanced](https://www.capterra.com/p/189398/QuickBooks-Online/) We made the switch because we need more options and guidance. Review Source Response from ADP February 17, 2026 Hi Elizabeth, Your positive experience with ADP TotalSource made our day! We’re so glad that you are enjoying the efficiency of ADPs payroll process. Thank you for your kind words, and we can’t wait to continue to partner for success. RZ Rowie Z. HR Manager Industrial Automation Used the software for: 2+ years ### "ADP Total Source " December 23, 2025 4.0 The reporting tools are incredibly helpful, providing comprehensive data that allows businesses to track key metrics and trends effortlessly. These tools enable users to make informed decisions with confidence and ensure compliance with various regulations. The ability to generate detailed reports quickly and efficiently is a significant advantage for businesses of all sizes. Pros One of the standout features of ADP TotalSource is its intuitive and user-friendly interface, which makes navigating the platform a breeze, even for new users. Additionally, the reporting capabilities are exceptional, offering detailed, customizable reports that help streamline decision-making and provide valuable insights into business operations. Cons he primary drawback of ADP TotalSource is the response time from representatives. When urgent issues arise, it can feel as though they are not treated with the same level of urgency by the support team. This is likely because individual representatives are managing more clients than they should, leading to delays and frustration for users who need immediate assistance. Oh and yes, it is getting expensive! Review Source JW Jasmine W. Operations Manager Retail Used the software for: 2+ years ### "ADP does it ALL!" December 22, 2025 5.0 Overall it has been great. We have had a few bumps in the road and had to change our HRBP a few times, but are happy with our current one. Pros There are so many things, but number #1 would be all of the different thing it covers that we no longer have to handle internally (benefits, handbook, training, time clock, recruiting). Very modern technology compared to other platforms we looked at as well! Cons That we don't have just one individual trained workers comp person. We have plenty of people to help with questions, but I would like one dedicated trained person for our group. Alternatives considered [Paychex Flex](https://www.capterra.com/p/119841/Paychex-Flex/) Reason for choosing ADP TotalSource Better costs and we liked the dedicated HRBP for our team Switched from [Insperity](https://www.capterra.com/p/56017/Insperity-Recruiting/) Higher costs with Insperity for overall PEO and benefit renewals Review Source TK Tony K. President Automotive Used the software for: 2+ years ### "ADP saves you time" October 13, 2025 4.0 Overall, ADP gets the job done well. I haven't had many issues with ADP. We have been using ADP for the past 10+ years and had upgraded from their RUN system to TotalSource, which is much more comprehensive. Pros I like the support staff and that ADP covers all HR releated areas needed for a business. It does save you time having all the tools and ADP available throughout the day. Cons ADP is expensive, and the fees are not very transparent. This is the biggest concern that I have with ADP. They don't review fees with you at all, nor do they tell you when fees increase. Alternatives considered [TriNet](https://www.capterra.com/p/192254/TriNet/) Reason for choosing ADP TotalSource i had been with adp for awhile already. my ADP rep worked with me to reduce some fees to help us want to stay. Switched from [RUN Powered by ADP](https://www.capterra.com/p/185859/RUN/) my company was growing and TotalSource was a good upgrade. Review Source LF Laura F. Head of People Media Production Used the software for: 2+ years ### "Cost effective PEO" September 17, 2025 5.0 Pros Transitioning to ADP TotalSource has been one of the best decisions we’ve made to simplify and strengthen our HR operations. By taking on the heavy administrative work—payroll, onboarding, compliance, and many of the manual day-to-day tasks—ADP TotalSource has allowed us to shift our focus to what really matters: engaging with our employees and supporting their growth. With less time spent on administrative burdens, our team can devote energy to performance reviews, employee development, and creating a workplace culture that inspires and retains talent. ADP ensures that onboarding and payroll are accurate and seamless, which builds trust and sets a positive tone for every employee experience. This year’s migration was my third time moving a company to ADP TotalSource, and each time the process has been consistently smooth and professional. Their expertise and support make the transition easy and stress-free, which is no small feat when dealing with complex HR systems. Each implementation has reinforced my confidence in their service. In short, ADP TotalSource delivers on its promise: freeing HR and leadership teams to concentrate on people and culture, not paperwork. It has truly been a joy to work with them, and I highly recommend ADP TotalSource to any organization looking to modernize HR and empower its people. Cons Not much, sometimes things don't go right, but how they stayed on top of issues and got them fixed fast has been a joy. Switched from [Namely](https://www.capterra.com/p/143606/Namely/) High costs, poor service, promises made that were not followed up on. Review Source LL Lori L. Head of People, North America Marketing and Advertising Used the software for: 2+ years ### "My amazing ADP Team" January 7, 2026 5.0 Excellent. I couldn't ask for a better support team. From \[sensitive content hidden\] all the way to \[sensitive content hidden\] and my 401k, they are always on top of things. Pros The team collaboration - I have gotten into an amazing grove with my support people. They make my life so much easier in every aspect from simple questions to more in depth on how the system works. Cons The wait time sometimes is horrible to get through to anyone to help. Especially on payroll days. When I am in panic mode and waiting for over 20 minutes it makes me anxious. Alternatives considered [Paychex Flex](https://www.capterra.com/p/119841/Paychex-Flex/) Reason for choosing ADP TotalSource They had the best customer support through the years. Review Source Response from ADP February 17, 2026 Thank you, Lori, for taking the time to leave a positive review. We’re happy to hear that you are having a great experience with ADPs customer support. Your feedback is invaluable, and we appreciate you sharing your story. Harshul S. Sr tech specialist Information Technology and Services Used the software for: 2+ years ### "Reliable HR platform with a learning curve" February 27, 2026 5.0 my experience is been positive, especially for handling payroll and compliance in one system. It does reduces manual work and keeps all processes consistent, but it also does require little patience to learn. but Once the everything is set up, it work smoothly and supports operations well. Pros I used it in my previous as well as current job , ADP brings payroll, benefits, and HR support into one , which makes daily work easy and easy to follow and understand The compliance guidance is helpful and reduces risk of missing important requirements. Once you learn system, it becomes a reliable tool for managing all HR tasks. Cons Some parts the platform feel just a little complicated and takes time to understand. Support is a little slow during busy periods Review Source Response from ADP March 6, 2026 Thanks so much, Harshul! Your kind words about ADP means so much to us. We are thrilled that we could meet your expectations and look forward to our continued partnership. AG Allen G. President Financial Services Used the software for: 2+ years ### "Maybe ADP needs to listen to clients and fix problems " January 8, 2026 2.0 Fair - I have been a ADP total source client for 15 years now. Instead of getting better the overall service went down in quality. I constantly have to audit the work product. Also, due to ADP negligence I have surfaced numerous federal tax errors on government programs... Pros Attentiveness to getting the payroll run each period, very strong state tax department, 401K program administration runs well. Cons Inability to handle complex matters, large bureaucracy, failure to take responsibility for mistakes, many unresolved issues that just die on the vine and inability to offer competitive benefits Alternatives considered [Oracle PeopleSoft](https://www.capterra.com/p/155958/Oracle-PeopleSoft/) Reason for choosing ADP TotalSource At the time great pricing and easy implementation Review Source Response from ADP February 27, 2026 Thank you for sharing your concerns, Allen. We are disappointed that your experience is not what you expected. Your feedback is important, and we would like the opportunity to investigate this further. Please contact at clientfeedback@adp.com. We appreciate the partnership! VR Verified Reviewer Manager Consumer Goods Used the software for: 2+ years ### "Payroll payment " November 9, 2025 4.0 Pros Security and performance are the things that make adp good. The value of the money also plays a factor. Cons Updates and scheduling is some time doesn't work but after talking to the reps things are working great. Switched from [QuickBooks Enterprise](https://www.capterra.com/p/174984/QuickBooks-Enterprise/) Offer more for the money i was spending. Review Source VR Verified Reviewer Controller - CPA Transportation/Trucking/Railroad Used the software for: 2+ years ### "Best PEO. They are number 1 for a reason" September 17, 2025 5.0 Wonderful to work with. Been with them since 2007 so the longevity should show we like this product and are happy with it Pros Easy to use. Great reporting system. Best PEO, They are number 1 for a reason! Staff is easy to work with. Some of my reps have remained the same since 2007 like my HRBP Cons The cost. Admin fees are high compared to other PEOs. Benefit costs continue to rise despite being told once we were on them for a couple years they would drop. They have never ever dropped. All years but one where they remained the same on renewal seen increases over 5% Alternatives considered [TriNet](https://www.capterra.com/p/192254/TriNet/) Reason for choosing ADP TotalSource Well at one point we left Totalsource and went to Trinet. That only last about 1 year and 3 months. They were awful. ADP definitely has the market for a reason Review Source JR Jasmine R. Executive Assistant Operations Support Manager Retail Used the software for: 2+ years ### "ADP won us over other PEOs!" October 1, 2025 5.0 It has been great. Quick responses and make our life easier. Benefit renewal rates have been affordable the last several years. Would recommend them for multi unit franchisees! Pros Benefit renewal rates. The Applicant tracking system. Scheduling, PTO and time off. Dedicated HRBP. Help with Safety trainings Cons Lack of support from HRBP, however, our group continues to grow and they are only supposed to take on so many co-employers. Alternatives considered [Paychex Flex](https://www.capterra.com/p/119841/Paychex-Flex/) Reason for choosing ADP TotalSource Better cost and support. Cheaper benefit renewals Switched from [Insperity](https://www.capterra.com/p/56017/Insperity-Recruiting/) Better functionality and tech. Better renewals and better overall cost for more Review Source KY Keri Y. Executive Director Child Day Care Services Used the software for: 1-2 years ### "Thank you ADP" July 2, 2025 4.0 I am extremely impressed with the level of support, transparency, and ease of use of the website. \[sensitive content hidden\] is available when we need him and helps us understand our options, enabling us to make informed decisions. Pros \[sensitive content hidden\] is a valuable resource to us, not only supporting us with HR topics, but also teaching and supporting us. Cons The only issue we have with ADP is how frequently we have issues for staff trying to clock in and out. Review Source Ronald K. Payroll manager Computer Software Used the software for: 2+ years ### "fast calculation and easy to work with" August 11, 2025 3.0 it works easy, changes/ mutations can be entered easily, few checks by system which sometimes means you need to change/check and than can finalize Pros Performance and Speed. Easy to work with, especially when doing more payroll, using more payroll providers, it's easy to find the steps to do. Cons After some updates last 2 years, on Mondays it didn't work, so need to contact later on as due to time difference I cannot call for at least 5 hours Switched from [ADP Workforce Now](https://www.capterra.com/p/155895/WorkforceNow/) split up company, need to do payroll differently from outside UD Review Source JK Jeri K. Office Manager Transportation/Trucking/Railroad Used the software for: 2+ years ### "Valuable Asset " May 14, 2026 5.0 It has been great! I can reach out and get any question answered that I need help solving. All the members of TotalSource have been wonderful. Pros It helps me manage all the office requirements for health care and payroll that we need. Security for payroll and benefits have been helpful. Cons The cost is high for a small company but after many years of being a member it has helped us so much that it is truly valuable. Alternatives considered [QuickBooks Payroll](https://www.capterra.com/p/174981/QuickBooks/) Reason for choosing ADP TotalSource Ease of using the ADP system and recommendations from others. Switched from [QuickBooks Desktop](https://www.capterra.com/p/212058/QuickBooks-Desktop-Pro/) Wanted help with regulations and benefit opportunities Review Source Response from ADP May 15, 2026 Thanks, Jeri, Your kind words about ADP being a valuable asset means so much to us. We are thrilled that we could meet your expectations and look forward to our continued partnership. LV Luis V. Chief Of Staff Renewables & Environment Used the software for: 2+ years ### "Chief Of Staff" July 23, 2025 4.0 My overall experience with ADP TotalSource has been mixed. The platform offers a comprehensive suite of HR services, including payroll management and employee benefits, which are beneficial for businesses looking to outsource these functions. Overall, ADP TotalSource meets many basic needs but has room for improvement in certain areas. Pros I’ve had a positive experience with ADP TotalSource, particularly with their PEO support. The team is knowledgeable and quick to respond, which makes handling HR management much easier. Cons The interface is user-friendly, but I faced challenges that led to delays in issue resolution. Additionally, while the system provides valuable data insights, there were instances where reports were not as customizable as desired. Review Source KM Kendra M. CEO Defense & Space Used the software for: 2+ years ### "Mostly good; but inconsistent." March 27, 2025 4.0 I don't love ADP, but the price is right. The service has gotten better in the last year. Pros One stop shopping for payroll, benefits, etc. Our benefits advisor is very responsive. The current payroll advisor is a significant improvement over the prior one. Service has improved in the last year; during COVID (2020) and for a few years after, it was often quite spotty. Cons Site is often difficult to navigate. Delays on getting clear information on tax items (e.g., ERTC, Mass PFML) and sometime on benefits information. Alternatives considered [TriNet HR Plus](https://www.capterra.com/p/133019/Zenefits/)[TriNet](https://www.capterra.com/p/192254/TriNet/) Reason for choosing ADP TotalSource I don't recall the vendors we looked at. I do recall that we selected ADP for cost and for the medical insurance plans offered. Switched from [Paychex Flex](https://www.capterra.com/p/119841/Paychex-Flex/) Cost savings and one stop shopping for payroll, benefits, etc. Review Source AK Anne K. Office Manager Automotive Used the software for: 2+ years ### "Knowledgeable and friendly staff" July 2, 2025 5.0 Experience is excellent, with knowledgeable people that are able to answer questions and address concerns. Pros The ablility to call someone directly for assistance on matters that come up in our business that need attention. Cons Sometimes file x documents that are uploaded are not attended to in a timely fashion. Then company is billed for missed documents. Alternatives considered [Paychex Flex](https://www.capterra.com/p/119841/Paychex-Flex/) Reason for choosing ADP TotalSource Better services and all services under one umbrella Review Source DD Dillon D. Chief Executive Staffing and Recruiting Used the software for: 2+ years ### "Essential business partners" January 5, 2026 5.0 I’m generally happy with ADP. I think our costs are reasonable and the assistance we get is always pretty thorough. Pros There are ample sources and people who can help with whatever questions arise at almost any time, even when our dedicated rep is out of office Cons We’ve seen a bit of turnover in our reps. That’s part of life, but you do build a rapport with some of your reps and that can be a difficult adjustment. Review Source Response from ADP February 17, 2026 Hi Dillon, We’re so grateful for your amazing review! It’s partners like you that motivate us to provide excellent service every day. Thank you for recognizing our efforts, and we look forward to continued success together. BS Bridgette S. Chief Administrative Officer Information Technology and Services Used the software for: 2+ years ### "ADP Review" July 2, 2025 5.0 I have worked with ADP for over 20 years and was the decision maker for the companies I have worked for in a payroll and benefits solutions. The benefits offered and support for our employees is important to our company culture and ADP has always delivered. Pros I like that ADP handles all of our employee benefits and makes us competitive in the marketplace. It goes above our needs and the employee support is also great for our employees. Cons I do not love the benefits renewal process as we always get increases, even though we are a very small company. Review Source CP Chau P. Pharmacist Hospital & Health Care Used the software for: 2+ years ### "Reflections on ADP Services" July 8, 2025 4.0 Overall, ADP delivers solid service and meets my needs when it comes to payroll and employee benefits. I’ve found the platform reliable and supportive. I’d be glad to continue working with ADP, provided their fees remain stable going forward. Pros Personally, I’ve found the platform easy to navigate and incredibly user-friendly. It saves me a lot of time when running payroll, and their customer service has been excellent—most of my questions get resolved promptly when I call. I also appreciate how they keep me informed about changes to laws and regulations, and their support with HR matters has been invaluable, especially when we’ve faced challenges with difficult employee situations. Cons For me, the main drawbacks are the payroll costs and the limited benefits options. The plans tend to be pricey, and unfortunately, the premiums have increased year after year. I’d appreciate more choices and better value in that area. Alternatives considered [TriNet](https://www.capterra.com/p/192254/TriNet/) Reason for choosing ADP TotalSource ADP tried to match and lower the administrative fees Review Source DJ Daniel J. HR Generalist Hospital & Health Care Used the software for: 1-2 years ### "ADP TotalSource Transition a Success. " October 8, 2025 5.0 ADP TotalSource has helped make the day-to-day tasks easier. If you are looking for support in your HR department for a growing business, I recommend ADP TotalSource. Pros What we like most about ADP TotalSource is the ability to bring our benefits under one umbrella for easy employee access. Cons One option we do not have and wish we did with ADP TotalSource was the ability to add 1099 employees. Switched from [RUN Powered by ADP](https://www.capterra.com/p/185859/RUN/) The option to have all our benefits in one place was important. Review Source EH Elizabeth H. Administrator Health, Wellness and Fitness Used the software for: 2+ years ### "Highly Recommend" October 13, 2025 5.0 Wonderful! All the ADP staff that I have interacted with from the start till now are knowledgeable and helpful. Pros It saves me time, which is the most important thing to me. The speed that I am now able to complete payroll allows me to have time access other tasks. The accuracy of employee time clock and the ability to monitor for overtime. Cons The learning curve for my employees, because they use to be able to write in their times if they forgot a punch in or out, but during the initial period they'd have to call me or their supervisor to correct their timecards till they figured out how to leave memos. Nothing other than that. Review Source RF Ryan F. hr Legal Services Used the software for: 2+ years ### "adp totalsource" October 10, 2025 3.0 50/50, payroll and hrbp are great, lacking in the other areas such as taxes, unemployment reporting and taxes Pros payroll and my hrbp. if I leave the platform I would like to take them with me to where ever we take our services Cons tax assistance, i have met multiple instances where things are filed behind and have began accruing interest and fines Review Source MS Miriam S. President, General Counsel Health, Wellness and Fitness Used the software for: 2+ years ### "ADP TotalSource Customer Experience" July 2, 2025 5.0 The experience was inconsistent; some aspects were handled well, but the overall quality of service lacked consistency and reliability. Pros ADP TotalSource provides a comprehensive, all-in-one platform that streamlines end-to-end HR administration, payroll, compliance, and benefits management, which makes it a robust solution for growing organizations. Cons The organization felt highly disjointed, and we did not receive the level of support it promotes to its customers. The implementation and configuration process was riddled with errors, and due to the decentralized structure, where everything funnels through call centers and support cases, there was a clear lack of ownership and accountability for resolving issues. Review Source AI Adriano I. CFO Retail Used the software for: 2+ years ### "It's a great tool!" January 5, 2026 5.0 We have been using ADP TotalSource for over 10 years now and overall it has been a good experience. I always recommend them to friends and people I know. Pros Team support is the best feature for me. They are always ready to help and answer questions we might have. Cons There are lots of features and, being honest, we do not use most of them. It's good to know we have the option to use them (if we ever need them) but, for us, it could be less. Review Source Response from ADP February 17, 2026 Thanks, Adriano! Your kind words about team support mean so much to us. We are thrilled that we could meet your expectations and look forward to our continued partnership. 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