# Page 2 | ADP TotalSource Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 2 - Is ADP TotalSource the right Human Resources solution for you? Explore 456 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/113109/ADP-TotalSource/reviews --- ADP TotalSource 4.2 (456) [View alternatives](https://www.capterra.com/p/113109/ADP-TotalSource/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Page 2 - Reviews of ADP TotalSource ## Showing most helpful reviews Showing 26-50 of 456 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use EF Elizabeth F. Office Operations Manager Mechanical or Industrial Engineering Used the software for: 1-2 years ### "HR Support That Actually Shows Up" January 6, 2026 5.0 Overall, my experience with ADP TotalSource has been very positive. The platform delivers a reliable, well-rounded HR solution with simple, dependable payroll processing and strong HR support. The HR Business Partner model adds significant value and provides confidence in handling both routine and complex HR matters. While there are occasional learning curves, particularly within reporting and the available support helps offset those challenges. ADP TotalSource has been a dependable partner that improves efficiency, reduces stress, and supports consistent payroll and HR operations. Pros ADP TotalSource has been a great solution thanks to its user-friendly platform, flexible options, easy and reliable payroll processing, and robust reporting capabilities. Payroll is straightforward and efficient, making routine processing smooth and stress-free. The system is easy to navigate overall, which saves time across day-to-day HR tasks. The biggest benefit, however, is the dedicated HR Business Partner that comes with the service. The guidance and support provided are consistently helpful, and I always receive the assistance I need in a timely manner. Cons The only challenge I’ve experienced with ADP TotalSource is navigating the reporting section, as the wide variety of reports can make it difficult to quickly locate the specific report I’m looking for, which can occasionally result in wasted time. However, assistance is always available and reaching out for help usually resolves the issue quickly. Switched from [QuickBooks Online Advanced](https://www.capterra.com/p/189398/QuickBooks-Online/) We made the switch because we need more options and guidance. Review Source Response from ADP February 17, 2026 Hi Elizabeth, Your positive experience with ADP TotalSource made our day! We’re so glad that you are enjoying the efficiency of ADPs payroll process. Thank you for your kind words, and we can’t wait to continue to partner for success. DS D'Ann S. HR Consultant Management Consulting Used the software for: 2+ years ### "ADP TotalSource - The solution for small businesses" October 18, 2025 4.0 Overall, it is a system I would highly recommend. ADP's service and technology is constantly expanding and improving. Pros ADP TotalSource is a invaluable resource for a small organizations navigating many of the aspects people employment. ADP TotalSource is a full HR suite in an intuitive system to include payroll support, access to competitive benefits, tax filings, workers' compensation, training resources, applicant tracking system, analytics, reporting, time keeping, and performance management, personnel file management, background checks, and data security with a single sign-on. Cons The primary challenge I have seen with ADP TotalSource is that sometimes their support team is limited to assist with matters that can only be moved forward by the account HRBP. Alternatives considered [Paycom](https://www.capterra.com/p/130949/Paycom/) Reason for choosing ADP TotalSource Value, services, resources, and compliance. Review Source JW Jasmine W. Operations Manager Retail Used the software for: 2+ years ### "ADP does it ALL!" December 22, 2025 5.0 Overall it has been great. We have had a few bumps in the road and had to change our HRBP a few times, but are happy with our current one. Pros There are so many things, but number #1 would be all of the different thing it covers that we no longer have to handle internally (benefits, handbook, training, time clock, recruiting). Very modern technology compared to other platforms we looked at as well! Cons That we don't have just one individual trained workers comp person. We have plenty of people to help with questions, but I would like one dedicated trained person for our group. Alternatives considered [Paychex Flex](https://www.capterra.com/p/119841/Paychex-Flex/) Reason for choosing ADP TotalSource Better costs and we liked the dedicated HRBP for our team Switched from [Insperity](https://www.capterra.com/p/56017/Insperity-Recruiting/) Higher costs with Insperity for overall PEO and benefit renewals Review Source LL Lori L. Head of People, North America Marketing and Advertising Used the software for: 2+ years ### "My amazing ADP Team" January 7, 2026 5.0 Excellent. I couldn't ask for a better support team. From \[sensitive content hidden\] all the way to \[sensitive content hidden\] and my 401k, they are always on top of things. Pros The team collaboration - I have gotten into an amazing grove with my support people. They make my life so much easier in every aspect from simple questions to more in depth on how the system works. Cons The wait time sometimes is horrible to get through to anyone to help. Especially on payroll days. When I am in panic mode and waiting for over 20 minutes it makes me anxious. Alternatives considered [Paychex Flex](https://www.capterra.com/p/119841/Paychex-Flex/) Reason for choosing ADP TotalSource They had the best customer support through the years. Review Source Response from ADP February 17, 2026 Thank you, Lori, for taking the time to leave a positive review. We’re happy to hear that you are having a great experience with ADPs customer support. Your feedback is invaluable, and we appreciate you sharing your story. AG Allen G. President Financial Services Used the software for: 2+ years ### "Maybe ADP needs to listen to clients and fix problems " January 8, 2026 2.0 Fair - I have been a ADP total source client for 15 years now. Instead of getting better the overall service went down in quality. I constantly have to audit the work product. Also, due to ADP negligence I have surfaced numerous federal tax errors on government programs... Pros Attentiveness to getting the payroll run each period, very strong state tax department, 401K program administration runs well. Cons Inability to handle complex matters, large bureaucracy, failure to take responsibility for mistakes, many unresolved issues that just die on the vine and inability to offer competitive benefits Alternatives considered [Oracle PeopleSoft](https://www.capterra.com/p/155958/Oracle-PeopleSoft/) Reason for choosing ADP TotalSource At the time great pricing and easy implementation Review Source Response from ADP February 27, 2026 Thank you for sharing your concerns, Allen. We are disappointed that your experience is not what you expected. Your feedback is important, and we would like the opportunity to investigate this further. Please contact at clientfeedback@adp.com. We appreciate the partnership! DR Diane R. VP of Finance Wholesale Used the software for: 2+ years ### "VP of Finance" January 6, 2026 4.0 Very Good, nice people to work with. there are a few different options for additional insurance that we have access to. Pros Ease of payroll module and the recourses available. The 800 number is extremely helpful and knowledgeable. Cons the fees are high, and I no longer see a benefit of being part of the ADP Medical insurance. Each year the rates are going up as much as if we were on our own. Alternatives considered [Paycor](https://www.capterra.com/p/133745/Paycor-Perform/) Reason for choosing ADP TotalSource More options were offered to me as a company Switched from [Paychex Flex](https://www.capterra.com/p/119841/Paychex-Flex/) for the medical to be more affordable and more options Review Source Response from ADP February 18, 2026 Hi Diane, We appreciate your review and honesty. This motivates us to provide excellent service every day, and the feedback is helpful to our team. Thank you for recognizing our efforts, and we look forward to continued success together. Harshul S. Sr tech specialist Information Technology and Services Used the software for: 2+ years ### "Reliable HR platform with a learning curve" February 27, 2026 5.0 my experience is been positive, especially for handling payroll and compliance in one system. It does reduces manual work and keeps all processes consistent, but it also does require little patience to learn. but Once the everything is set up, it work smoothly and supports operations well. Pros I used it in my previous as well as current job , ADP brings payroll, benefits, and HR support into one , which makes daily work easy and easy to follow and understand The compliance guidance is helpful and reduces risk of missing important requirements. Once you learn system, it becomes a reliable tool for managing all HR tasks. Cons Some parts the platform feel just a little complicated and takes time to understand. Support is a little slow during busy periods Review Source Response from ADP March 6, 2026 Thanks so much, Harshul! Your kind words about ADP means so much to us. We are thrilled that we could meet your expectations and look forward to our continued partnership. VR Verified Reviewer Controller - CPA Transportation/Trucking/Railroad Used the software for: 2+ years ### "Best PEO. They are number 1 for a reason" September 17, 2025 5.0 Wonderful to work with. Been with them since 2007 so the longevity should show we like this product and are happy with it Pros Easy to use. Great reporting system. Best PEO, They are number 1 for a reason! Staff is easy to work with. Some of my reps have remained the same since 2007 like my HRBP Cons The cost. Admin fees are high compared to other PEOs. Benefit costs continue to rise despite being told once we were on them for a couple years they would drop. They have never ever dropped. All years but one where they remained the same on renewal seen increases over 5% Alternatives considered [TriNet](https://www.capterra.com/p/192254/TriNet/) Reason for choosing ADP TotalSource Well at one point we left Totalsource and went to Trinet. That only last about 1 year and 3 months. They were awful. ADP definitely has the market for a reason Review Source KY Keri Y. Executive Director Child Day Care Services Used the software for: 1-2 years ### "Thank you ADP" July 2, 2025 4.0 I am extremely impressed with the level of support, transparency, and ease of use of the website. \[sensitive content hidden\] is available when we need him and helps us understand our options, enabling us to make informed decisions. Pros \[sensitive content hidden\] is a valuable resource to us, not only supporting us with HR topics, but also teaching and supporting us. Cons The only issue we have with ADP is how frequently we have issues for staff trying to clock in and out. Review Source NL Nancy L. CFO Senior Director Non-Profit Organization Management Used the software for: 2+ years ### "for 10+ years, ADP works has worked for our small staff" July 7, 2025 5.0 We have been with ADP for over 20 years, the last 10+ in a PEO relationship. Since the switch, staff is not spending hours researching employee insurance benefits or tracking time in excel spreadsheets. Over the years we have looked at other companies, but none are the complete package that we receive with ADP. Pros Not having to worry about finding the best insurance benefits or managing our 401k. The cost of ADP as PEO is less than we would have to pay for an HR/Payroll Specialist. Cons EZ labor needs to have more time to enter time. Our HR specialist has changed numerous times over the last 5-6 years. Review Source JR Jasmine R. Executive Assistant Operations Support Manager Retail Used the software for: 2+ years ### "ADP won us over other PEOs!" October 1, 2025 5.0 It has been great. Quick responses and make our life easier. Benefit renewal rates have been affordable the last several years. Would recommend them for multi unit franchisees! Pros Benefit renewal rates. The Applicant tracking system. Scheduling, PTO and time off. Dedicated HRBP. Help with Safety trainings Cons Lack of support from HRBP, however, our group continues to grow and they are only supposed to take on so many co-employers. Alternatives considered [Paychex Flex](https://www.capterra.com/p/119841/Paychex-Flex/) Reason for choosing ADP TotalSource Better cost and support. Cheaper benefit renewals Switched from [Insperity](https://www.capterra.com/p/56017/Insperity-Recruiting/) Better functionality and tech. Better renewals and better overall cost for more Review Source TA Trisha A. Manager, HR and Administration Computer Software Used the software for: 2+ years ### "Success with ADP" January 5, 2026 5.0 I value my partnership with my account manager and she is always in communication and helpful with all of my needs! I feel important and valued! Pros I love the partnership I have with my account and payroll managers. They are both very efficient and work with me on all of my needs! Cons I would like more benefit options for my employees. I feel like there are limited options. More options focused on health and weightloss is a great option! Alternatives considered [ZingHR](https://www.capterra.com/p/140025/ZIngHR/)[Workday Workforce Management](https://www.capterra.com/p/264766/Workday-Payroll-and-Workforce-Management/) Reason for choosing ADP TotalSource User friendly and options that cover all areas of HR Review Source Response from ADP February 17, 2026 Thank you, Trisha, for taking the time to leave such a positive review! We’re happy to hear that you had a great experience with us for covering all areas of HR. Your feedback is invaluable, and we appreciate you sharing your story. Ronald K. Payroll manager Computer Software Used the software for: 2+ years ### "fast calculation and easy to work with" August 11, 2025 3.0 it works easy, changes/ mutations can be entered easily, few checks by system which sometimes means you need to change/check and than can finalize Pros Performance and Speed. Easy to work with, especially when doing more payroll, using more payroll providers, it's easy to find the steps to do. Cons After some updates last 2 years, on Mondays it didn't work, so need to contact later on as due to time difference I cannot call for at least 5 hours Switched from [ADP Workforce Now](https://www.capterra.com/p/155895/WorkforceNow/) split up company, need to do payroll differently from outside UD Review Source LV Luis V. Chief Of Staff Renewables & Environment Used the software for: 2+ years ### "Chief Of Staff" July 23, 2025 4.0 My overall experience with ADP TotalSource has been mixed. The platform offers a comprehensive suite of HR services, including payroll management and employee benefits, which are beneficial for businesses looking to outsource these functions. Overall, ADP TotalSource meets many basic needs but has room for improvement in certain areas. Pros I’ve had a positive experience with ADP TotalSource, particularly with their PEO support. The team is knowledgeable and quick to respond, which makes handling HR management much easier. Cons The interface is user-friendly, but I faced challenges that led to delays in issue resolution. Additionally, while the system provides valuable data insights, there were instances where reports were not as customizable as desired. Review Source AK Anne K. Office Manager Automotive Used the software for: 2+ years ### "Knowledgeable and friendly staff" July 2, 2025 5.0 Experience is excellent, with knowledgeable people that are able to answer questions and address concerns. Pros The ablility to call someone directly for assistance on matters that come up in our business that need attention. Cons Sometimes file x documents that are uploaded are not attended to in a timely fashion. Then company is billed for missed documents. Alternatives considered [Paychex Flex](https://www.capterra.com/p/119841/Paychex-Flex/) Reason for choosing ADP TotalSource Better services and all services under one umbrella Review Source BS Bridgette S. Chief Administrative Officer Information Technology and Services Used the software for: 2+ years ### "ADP Review" July 2, 2025 5.0 I have worked with ADP for over 20 years and was the decision maker for the companies I have worked for in a payroll and benefits solutions. The benefits offered and support for our employees is important to our company culture and ADP has always delivered. Pros I like that ADP handles all of our employee benefits and makes us competitive in the marketplace. It goes above our needs and the employee support is also great for our employees. Cons I do not love the benefits renewal process as we always get increases, even though we are a very small company. Review Source EK Eric K. CEO Computer Hardware Used the software for: 2+ years ### "ADP total source review" January 7, 2026 4.0 Pros Coverage. One website for all HR/payroll need. phone service is great. prompt and most agents can resolve issue right on spot. Cons webiste difficult to navigate through different field. confused sometimes not direct. or should i say not clear nor direct. Switched from [SurePayroll](https://www.capterra.com/p/225706/SurePayroll/) no my decision. prior CFO made the change. Review Source Response from ADP February 18, 2026 Thank you, Eric, for taking the time to leave a positive review. We’re happy to hear that you are having a great experience with your HR/Payroll needs. Your honest feedback is invaluable, and we appreciate you sharing your story. DJ Daniel J. HR Generalist Hospital & Health Care Used the software for: 1-2 years ### "ADP TotalSource Transition a Success. " October 8, 2025 5.0 ADP TotalSource has helped make the day-to-day tasks easier. If you are looking for support in your HR department for a growing business, I recommend ADP TotalSource. Pros What we like most about ADP TotalSource is the ability to bring our benefits under one umbrella for easy employee access. Cons One option we do not have and wish we did with ADP TotalSource was the ability to add 1099 employees. Switched from [RUN Powered by ADP](https://www.capterra.com/p/185859/RUN/) The option to have all our benefits in one place was important. Review Source CP Chau P. Pharmacist Hospital & Health Care Used the software for: 2+ years ### "Reflections on ADP Services" July 8, 2025 4.0 Overall, ADP delivers solid service and meets my needs when it comes to payroll and employee benefits. I’ve found the platform reliable and supportive. I’d be glad to continue working with ADP, provided their fees remain stable going forward. Pros Personally, I’ve found the platform easy to navigate and incredibly user-friendly. It saves me a lot of time when running payroll, and their customer service has been excellent—most of my questions get resolved promptly when I call. I also appreciate how they keep me informed about changes to laws and regulations, and their support with HR matters has been invaluable, especially when we’ve faced challenges with difficult employee situations. Cons For me, the main drawbacks are the payroll costs and the limited benefits options. The plans tend to be pricey, and unfortunately, the premiums have increased year after year. I’d appreciate more choices and better value in that area. Alternatives considered [TriNet](https://www.capterra.com/p/192254/TriNet/) Reason for choosing ADP TotalSource ADP tried to match and lower the administrative fees Review Source TD Theresa D. CFO Banking Used the software for: 2+ years ### "Run payroll from anywhere" January 5, 2026 4.0 Responsive to inquiries and concerns, site is easy to use and in general it has been a positive experience. Pros Payroll and timesheets are easy to use and they work with me get issues resolved. Benefit enrollment is easy Cons Some quirks in the software. EX. People being able to sign in from their phones on the website even though we do not allow it. Pricing Review Source Response from ADP February 18, 2026 Hi Theresa, We’re so grateful for your review. It’s partners like you that motivate us to provide excellent service every day. Thank you for recognizing our efforts, and we look forward to continued success together. MS Miriam S. President, General Counsel Health, Wellness and Fitness Used the software for: 2+ years ### "ADP TotalSource Customer Experience" July 2, 2025 5.0 The experience was inconsistent; some aspects were handled well, but the overall quality of service lacked consistency and reliability. Pros ADP TotalSource provides a comprehensive, all-in-one platform that streamlines end-to-end HR administration, payroll, compliance, and benefits management, which makes it a robust solution for growing organizations. Cons The organization felt highly disjointed, and we did not receive the level of support it promotes to its customers. The implementation and configuration process was riddled with errors, and due to the decentralized structure, where everything funnels through call centers and support cases, there was a clear lack of ownership and accountability for resolving issues. Review Source SG Shannon G. Practice Manager Hospital & Health Care Used the software for: 2+ years ### "Works great for our Small Private Practice" July 7, 2025 5.0 Overall I have been using ADP for about 6 years as the Practice Manager and I am satisfied with my experience. Pros The ease of use and my dedicated HR Manager and Payroll Administrator. \[sensitive content hidden\] are always available to help when I need something or have any questions. Cons The EZ Labor Timecard Manager is a bit outdated and clunky. It is hard to update anything and I usually need to call to have it done on the backend. Luckily there is usually not a long wait time and they get it done. Review Source RF Ryan F. hr Legal Services Used the software for: 2+ years ### "adp totalsource" October 10, 2025 3.0 50/50, payroll and hrbp are great, lacking in the other areas such as taxes, unemployment reporting and taxes Pros payroll and my hrbp. if I leave the platform I would like to take them with me to where ever we take our services Cons tax assistance, i have met multiple instances where things are filed behind and have began accruing interest and fines Review Source AI Adriano I. CFO Retail Used the software for: 2+ years ### "It's a great tool!" January 5, 2026 5.0 We have been using ADP TotalSource for over 10 years now and overall it has been a good experience. I always recommend them to friends and people I know. Pros Team support is the best feature for me. They are always ready to help and answer questions we might have. Cons There are lots of features and, being honest, we do not use most of them. It's good to know we have the option to use them (if we ever need them) but, for us, it could be less. Review Source Response from ADP February 17, 2026 Thanks, Adriano! Your kind words about team support mean so much to us. We are thrilled that we could meet your expectations and look forward to our continued partnership. GA Gina A. Comptroller Construction Used the software for: 2+ years ### "Long Time satisfied customer" July 7, 2025 4.0 Although it takes much longer to get answers to questions, ADP is very good with requirements and regulations Pros Up to date with all regulations. When things change, ADP sends electronic communications to prepare. Cons No longer the personalized service I was once accustomed too. The is my biggest "beef" with ADP. I like it one I had one point of contact. Alternatives considered [Paychex Flex](https://www.capterra.com/p/119841/Paychex-Flex/) Reason for choosing ADP TotalSource for the workers comp factor that we needed at the time Review Source Similar Products Featured