# Page 3 | ADP TotalSource Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 3 - Is ADP TotalSource the right Human Resources solution for you? Explore 456 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/113109/ADP-TotalSource/reviews --- ADP TotalSource 4.2 (456) [View alternatives](https://www.capterra.com/p/113109/ADP-TotalSource/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Page 3 - Reviews of ADP TotalSource ## Showing most helpful reviews Showing 51-75 of 456 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use LS Lynn S. Practice Administrator Health, Wellness and Fitness Used the software for: 2+ years ### "ADP review" July 2, 2025 4.0 Overall the staff that is assigned to our account, for the most part, has been wonderful. We've only ever had issues with payroll personnel and that was due to turnover. Our HR rep has been the same for many years and we value her input and knowledge. Pros Ability to reach a person when needing assistance; willingness to work with us to resolve financial issues. Cons The payroll is not very user friendly and difficult to find reports; Too many emails sent that it's difficult to know when there is something to really pay attention to. Alternatives considered [Paychex Flex](https://www.capterra.com/p/119841/Paychex-Flex/) Reason for choosing ADP TotalSource Stability and longevity of having used ADP for many years. Review Source rC robert C. President Commercial Real Estate Used the software for: 2+ years ### "ADP is good partner" July 3, 2025 5.0 Very good. Usually our representatives are top notch, but every so often we get a bad one. ADP usually figures this out and that person is quickly replaced. Pros ADP makes payroll processing an easy process. I can sleep at night knowing that everything is taken care of. Cons ADP should handle tasks that require more effort or are outside of our usual responsibilities, rather than expecting us to do them. Alternatives considered [Paycom](https://www.capterra.com/p/130949/Paycom/) Reason for choosing ADP TotalSource Reputation was good, so I felt it was worth a shot. Switched from [Paychex Flex](https://www.capterra.com/p/119841/Paychex-Flex/) I wasn't getting the service that I needed to effectively run my company Review Source SN Serenity N. Sr. Director of Administration and HR Non-Profit Organization Management Used the software for: 2+ years ### "Love the all in one package that ADP offers" July 7, 2025 5.0 We've been with ADP for a long time and our overall experience has been positive. It's great to have a combined package that allows us to have everything under one platform. Pros Having everything under one umbrella is really convenient. Also, I really value having an HRBP resource to talk through situations, gather insight and be a partner to us. Cons We've gone through several HRBP's over the years. Thankfully we've been happy with most all of them. Review Source KS Kevin S. Controller Printing Used the software for: 2+ years ### "Keep Up The Good Work!" March 27, 2025 5.0 ADP has been a reliable product that functions as intended and helps me process Payroll / benefits effectively Pros Ease of use Self service Reliable and consistent Cons There has been a fair amount of turnover at the support level. Alternatives considered [empower](https://www.capterra.com/p/140317/empower/)[SurePayroll](https://www.capterra.com/p/225706/SurePayroll/)[WorkSight](https://www.capterra.com/p/10022587/WorkSight/) Reason for choosing ADP TotalSource Well-known and easy to use. The gold standard if you will. Review Source TS Tristin S. HR Manager Electrical/Electronic Manufacturing Used the software for: 2+ years ### "Gets the job done. Not perfect, though." March 27, 2025 4.0 Overall, ADP has gotten the job done, but it has its frustrations. I had a better experience when my assigned HRBP was more active and responsive. Pros Benefits administration, timekeeping, payroll are all efficient and user friendly. Cons HRBP support is not consistent, myLearning@ADP is really hard to use, talent portion is not user friendly either. Review Source GV Greta V. Institutional Development Director Non-Profit Organization Management Used the software for: 2+ years ### "User-friendly, but costs are becoming prohibitive" March 19, 2026 4.0 Pros The platform is very easy to use for staff. From the Admin perspective, it is also very user-friendly. Cons The cost is high for a nonprofit like ours. The market has other options for similar products for lower costs. Review Source Response from ADP March 27, 2026 Hi Greta, We appreciate your review which inspires us to delivery top-notch service. It is nice to hear the ADP platform is easy to use & user-friendly. And we are especially appreciative for you sharing your honest feedback - this is helpful to our team. We are thankful for the partnership! CM Chloe M. Head of HR Financial Services Used the software for: 2+ years ### "customer review" July 7, 2025 4.0 not too bad, staff in the call center are not always well trained, gives different answers when you call Pros able to assist many areas in HR, benefits, time and attendance, leave management, custom reporting also is helpful Cons sometimes you cannot find your representatives to answer urgent questions and others do seem to be able to assist Review Source MO Marina O. President Non-Profit Organization Management Used the software for: 1-2 years ### "Solid, reliable choice for Payroll / HR" October 31, 2025 5.0 Overall, ADP provides a best-in-class offering of HR and Payroll capabilities, which can be scaled to size. Pros The design is user-friendly and there is a multitude of tools to choose from. The support is also resposive and professional. Cons There are some opportunities for improvement with making menu options more intuitive and reducing the click number Switched from [Insperity](https://www.capterra.com/p/56017/Insperity-Recruiting/) For access to better platform and transparent payroll management Review Source OB Oluwatobi B. Behavior Technician Hospital & Health Care Used the software for: 6-12 months ### "User-friendly " January 15, 2026 4.0 Overall, my experience with ADP was good. It has a user-friendly interface that is easy to navigate without confusion. It’s also security conscious. Pros What I like the most about ADP is the user-interface. It’s quite user-friendly and simple. I liked the fast access to my pay check, pay history and tax as well. Cons What I don’t like about the ADP app is that sometimes, it can be slow, taking time to load. Also, there are some occasional system glitches. Review Source Response from ADP February 27, 2026 Thanks, Oluwatobi! Your kind words about ADPs user-interface mean so much to us. We are thrilled that we could meet your expectations; plus, your honest feedback motivates us to provide excellent service every day and is helpful to our team. We look forward to our continued partnership. GC GUADALUPE C. FINANCE MANAGER Food & Beverages Used the software for: 2+ years ### "ADP MY CHOICE" March 27, 2025 5.0 Overall my ADP EXPERIENCE IS good, at first it seems some like confusing but it then goes by fast with practice like been using it for a while and i con sider my self somewhat an expert Pros i have been working with ADP FOR SEVERAL YEARS AND What i like the most about ADP is the system is easy to manage, and the log in is easy. Cons ADP the reporting is a little hard to find Review Source CA Cindy A. President and CEO Security and Investigations Used the software for: 2+ years ### "Good and Not so Good" March 27, 2025 3.0 50/50 What ADP does well it nails. I often am frustrated with the portal - where I need to go, why I can't get a phone call. Also, why can't you be transparent with fees? Pros The HR advise is priceless. There is no way I can stay on top of the changing labor laws by myself. Cons When you need something, rather than a call you get a link to a case. You have to go into your portal and if there are more questions, you email. I really want to have a conversation. Pricing is another sore spot. Why can't I get an itemized list of what my payment is covering - how much is unemployment, how much am I paying ADP for their service. Seems ADP doesn't want me to know what they cost. Review Source AM Adam M. President Government Administration Used the software for: 2+ years ### "The good and the bad" April 3, 2025 4.0 It serves small businesses well and allows them to provide a wide range of services. However they do everything they can to lock you in. Pros Buying power and options available to us as a small business. Cons Super large business so it is hard and time consuming to f8nd the right person to talk to. Lack of transparency as well, onve you become a customer they will not provide you standard information about claims which are needed to leave the PEO. Review Source TM Timothy M. CFO Computer Software Used the software for: 2+ years ### "Easy to Use" April 8, 2025 5.0 We have been customers for 8 years. I really have no complaints as to how anything has gone (excluding my cost concerns as mentioned above). Pros I really like the ease of using the portal. Plus, customer service is outstanding, particularly with my HR business partner, \[sensitive content hidden\]. Ease of reaching a real person is particularly pleasing. Cons It can be costly, both for health insurance and the service itself. Review Source SM Susanna M. VP of Finance and HR Biotechnology Used the software for: 2+ years ### "ADP Review" April 3, 2025 5.0 Pros The inclusion of benefits, payroll services and HR support Cons Not many cons but sometimes it takes a while to get the support needed Alternatives considered [Insperity](https://www.capterra.com/p/56017/Insperity-Recruiting/) Reason for choosing ADP TotalSource Services, past relationship and cost were among the deciding factors Switched from [ADP HR Assist](https://www.capterra.com/p/173960/HR-Assist/) The need of more services and a PEO version of what we had with ADP Review Source DI Daniel I. CFO Education Management Used the software for: 2+ years ### "Daniel Israeli CFO" March 28, 2025 4.0 Very positive. Our customer Service is good but sometimes getting to the right person is challenging. Pros Having a dedicated PEO resource available to answer questions. Ability to creatively and thoughtfully craft specific benefit plans for my organization. Cons Frequently having to ask Payroll representatives the same questions. Dedicated resources are very good, substitutes or call center folks are not. Review Source bK barry K. owner Building Materials Used the software for: 2+ years ### "ADP total source 2025" July 7, 2025 2.0 Average at best. we have been with total source over 10 years. Not much help or review of our account. We believe we should get a refund , money owed. Pros Nothing comes to mind. i’m sorry to say very unhappy with the new transition. especially with reports . we would get a lower amount for 2025 , but nothing back from years past Cons The costs are to expensive .. overcharged I feel we were overcharged for many years from workman’s what’s work?compensation Review Source rR rosa R. administration Retail Used the software for: 2+ years ### "Great all in one HR and payroll solution!" July 2, 2025 5.0 My overall experience with ADP TotalSource has been excellent. It has helped us save a lot of time on administrative tasks and allowed us to focus more on growing our business. Pros I love how easy it is manage payroll and HR task all in one place. The platform is very user friendly and the customer support team is always helpful and responsive. Cons The initial setup process can take some time, and sometimes it feels a bit overwhelming with so many features to learn at first. Review Source EB Eleanor B. Director People Operations Pharmaceuticals Used the software for: 2+ years ### "Great but needs some improvement" October 3, 2024 4.0 Good. Payroll processing is simple and clear. Employee profiles are easy to access and update. Time off accruals and balances are easy to see and understand. Benefit enrollment is simple and clear. Employee experience is simple. The layout is easy to navigate. Pros Employee profiles are easy to move around and find on an individual basis any information you need. Cons The Support case system. It is hard to tell what is the most recent additions to the case. It just isn't built for clear documented discussions on issues. It's like you found a ticket system and just bolted it on and didn't check it out to see what it looks like on the user end. Also reporting could be better. Things like adding date ranges for data should be easier to set up for custom reports. And if we need a report created it takes weeks to get it done. No fast turnaround for special reports. Also need to improve during benefit enrollment the setting up of beneficiaries and dependents and the distinction. Employees get it messed up and then have to go back and make changes when they set up dependents as beneficiaries. Maybe some additional detail or walk through questions to help them determine which is which. Alternatives considered [Insperity](https://www.capterra.com/p/56017/Insperity-Recruiting/) Reason for choosing ADP TotalSource Ability to work in the platform and make daily changes ourself. Switched from [Paychex Flex](https://www.capterra.com/p/119841/Paychex-Flex/) Capabilities, PEO support, ability to reduce cost of benefits and worker's compensation costs. Review Source DK Debra K. Vice President Mining & Metals Used the software for: 2+ years ### "ADP TotalSource - I can't recommend them enough!" October 9, 2024 5.0 ADP TotalSource has helped us to manage our human resources efficiently and professionally for 16 years! They were a shining light in the darkness during Covid shutdowns. ADP helped us to manage layoffs when closures first occurred and we were forced to downsize temporarily, as well as to navigate the PPP Loan Application process with easily accessible reports customized for this purpose. Pros ADP TotalSource makes it easy to offer top quality HR services and benefits to our employees. I am able to print reports, make changes and obtain information quickly and efficiently from their Human Resource Information System. Best of all, their representatives are just a phone call away if I have payroll questions, legal concerns, or safety issues! Cons There has been a major push to go paperless, and reports that used to arrive with our payroll now must be accessed online and printed in house. Review Source NT Nilesh T. President Information Technology and Services Used the software for: 2+ years ### "Good, and love to continue with ADP" July 7, 2025 5.0 I am happy using ADP from last 10 year. see good improvement specially on UI. Good, and love to continue with ADP Pros UI is easy, more intuitive, and simple to use. Good service, I get feedback quickly and effectively, Cons Past year I had one incident where i got wrong information from online support due to that I had to run 2 payrolls. Review Source MH Michael H. CEO Non-Profit Organization Management Used the software for: 2+ years ### "Overall great company!" April 3, 2025 5.0 Overall, we have a really positive experience with Adp. Pros The access to support! The staff are knowledgeable and accessible. Cons I would say the thing I like least is the fees. Review Source IB Irene B. Executive Director Non-Profit Organization Management Used the software for: 2+ years ### "Very Satisfied with ADP Total Source" July 2, 2025 5.0 Our experience has been wonderful. We have an excellent HR person who goes above and beyond to support us. She is knowledgeable and prompt with responses to questions. Pros We always have someone to call for advice and support. Questions about each business area are available and we utilize frequently. Cons It is expensive for a non-profit school. However, the benefits far outweigh the cost. We are happy to make this investment. Review Source FE Felipe E. CEO Medical Devices Used the software for: 2+ years ### "ADP TotalSource is an extension of our the Biorep team." October 9, 2024 5.0 We've been with ADP for over 5 years. I think the experience has been enhanced by our account manager \[sensitive content hidden\]. She has always been very responsive and helpful. ADP has ensured we always stay compliant with all labor regulations so overall I've had a very positive experience. Pros ADP TotalSource is an extension of the Biorep Team. Being a small company, ADP TotalSource provides a professional HR platform that we can trust and rely on. Cons I feel the billing is not transparent and easy to follow. If I want to see how much an employee is costing the company, I have to have my ADP account manager do custom reporting for me. It's not easy to gather all the information including the costs of benefits, 401k retirement company contributions, wages, etc. Alternatives considered [Insperity](https://www.capterra.com/p/56017/Insperity-Recruiting/) Reason for choosing ADP TotalSource Insperity had a very appealing platform as well but it was higher cost. Switched from [TriNet](https://www.capterra.com/p/192254/TriNet/) ADP offered a clever solution that was money-neutral for the company but put money in the employee pockets by switching to a high-deductible healthcare plan but offering employees an HSA. Given our workforce is very young, they are not going to the doctor too often so the money in the HSA is for employees to keep if they are healthy. Review Source PMC P. Michele C. Operations Manager Child Day Care Services Used the software for: 2+ years ### "Non-profit Operations Manager's Review" October 3, 2024 4.0 We like the new platform, the service still needs to be corrected. Pros I like the dashboard features on the new interface. Cons When you put a ticket in, the response is not quick and sometimes the questions are not answered. Alternatives considered [Paychex Flex](https://www.capterra.com/p/119841/Paychex-Flex/) Reason for choosing ADP TotalSource We decided to stay with ADP because the transition would be smoother. Switched from [ezLaborManager](https://www.capterra.com/p/212443/EzLaborManager/) We wanted to upgrade to the new platform Review Source VA Vish A. Administrator Professional Training & Coaching Used the software for: 2+ years ### "We would recommend ADP TotalSource" March 31, 2025 5.0 Pros Our customer rep is very knowledgeable and able to advise us clearly on what needs to be done Cons Nothing that comes to my mind immediately but getting people on the phone is some times a bit challenging Review Source Similar Products Featured