--- title: "Page 4 | ADP TotalSource Reviews 2026. Verified Reviews, Pros & Cons | Capterra" description: "Page 4 - Is ADP TotalSource the right Human Resources solution for you? Explore 458 verified user reviews from people in industries like yours to make a confident choice." source_url: "https://www.capterra.com/p/113109/ADP-TotalSource/reviews/?page=4" page_type: "reviews" language: "en" publication_date: "2026-09-28" --- ADP TotalSource 4.2 (458) [View alternatives](https://www.capterra.com/p/113109/ADP-TotalSource/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated September 28th, 2026 # Page 4 - Reviews of ADP TotalSource ## Showing most helpful reviews Showing 76-100 of 458 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use JA Joseph A. General Manager Consumer Goods Used the software for: 2+ years ### "Reliable and User-Friendly Platform" April 1, 2025 4.0 Overall a good experience with personalized human support when needed. Pros The platform is user friendly and meets all of our HR needs. Cons Steep increases each year. +8% in 2025 without justification. Alternatives considered [WorkSight](https://www.capterra.com/p/10022587/WorkSight/) Reason for choosing ADP TotalSource The price and convenience at the time of making the decision. The price has gone up significantly then however. Review Source DK Dawn K. Human Resources Manager Wholesale Used the software for: 2+ years ### "Great HR Resource platform" March 31, 2025 4.0 Overall I have been highly satisfied. I look forward to learning more and utilizing ADP as much as possible. Pros Seems to have everything I need in the one place. Cons Unsure at this time, there hasn't been much to find issue with. Review Source AK Allison K. Executive Financial Services Used the software for: 2+ years ### "ADP review " April 3, 2025 5.0 Overall pretty streamline and the support has been helpful Pros It’s user friendly. The interface is easy to read and see Cons The cost, the cost of insurance and all that is very expensive. Review Source TM Timon M. President Financial Services Used the software for: 2+ years ### "ADP Totalsource" March 31, 2025 4.0 It's been good, the people are helpful and nice. Pros I get my health insurance there including OON coverage Cons Its expensive and now I am the sole employee Review Source AA Angelina A. Finance Director Non-Profit Organization Management Used the software for: 2+ years ### "ADP is a Great Product" April 3, 2025 4.0 Pros The excellent service from Our HR Rep \[sensitive content hidden\] Cons ADP TotalSource is a bit complicated to navigate and Not too much user-friendly Review Source JS Jacek S. Finance Manager Mechanical or Industrial Engineering Used the software for: 2+ years ### "Great job by support team!" March 31, 2025 5.0 Great. It's very professional and support is great. Pros Ease of use and clarity. Easy access to everything. Cons More instructions and clarification what each field does Review Source GP Ginny P. CFO Financial Services Used the software for: 2+ years ### "High cost but currently still worth it" March 31, 2025 4.0 Terrible a few years ago but they have responded and starting turning things around Pros Having a one stop shop for HR needs; my current account rep is great. Cons the high cost; being limited to just Aetna health plans that increase every year Review Source GL Grethe L. Specialist Building Materials Used the software for: 1-2 years ### "Total hr assistant " March 1, 2025 4.0 Pros Comprehensive outlet for all things hr and payroll Cons Not a lot of complaints here but price was a deciding factor Switched from [QuickBooks Payroll](https://www.capterra.com/p/174981/QuickBooks/) Cost, quickbooks was the most expensive software I’d tried Review Source RC Rob C. Sales manager Automotive Used the software for: 2+ years ### "Great to work with." April 3, 2025 5.0 Fast, friendly and professional, from HR concerns to payroll Pros Our company has worked with ADP for close to 20 years. During this time, we have had 3 different reps, all 3 have been outstanding. Easy to work with and always with quick responses Cons Can't really think of any negatives, maybe a little expensive, but very knowledgeable Review Source PS Paul S. CFO Investment Management Used the software for: 2+ years ### "ADP Review" March 27, 2025 4.0 positive- have been a client for more than 15 years Pros The website is easy to use, and there is very good customer support Cons There is a lack of transparency in billing, especially for payroll fees Alternatives considered [Paychex](https://www.capterra.com/p/119841/Paychex-Flex/) Reason for choosing ADP TotalSource customer service and ease of payroll platform Review Source CC Cynthia C. Dir, Communications and Engagement Construction Used the software for: 2+ years ### "ADP TotalSource Partnered Well" February 10, 2025 5.0 Very positive. Even after we added an HR professional to our team, we kept TotalSource for over a year. As a department of one, the ADP HR partner was great to have during transition. Pros Before the company had an on-staff HR professional, it was a great help to have an HR partner with whom we worked. Also, the product was very easy to use for us to process payroll and to access reports we needed for various reasons. Cons RE: training options, it seemed the audience was more office and most of our employees are in the trades out on job sites. We were, therefore, unable to fully take advantage of that benefit. Review Source DM Denise M. HR Manager Consumer Goods Used the software for: 2+ years ### "ADP TotalSource is perfect for HR department of One" May 24, 2024 5.0 I would highly recommend to any HR department of One to use ADP TotalSource. As a company with 60 employees in 11 states, it makes sense to have the added support for state and local compliance in both payroll and policy and procedures. We have employees in CA, which is always coming out with new regulations to adhere to. In addition, I can offer my 60 employees excellent benefits that are typically provided by much larger organizations. Other companies may be less money than ADP, but we get access to other products that would cost us money if we did not have ADP TS. For example, a handbook builder, a learning dashboard, Payscale data, Pros As an HR professional, there is always something that comes up that you never had to deal with before. Besides researching and asking other professionals, I have the support of an HR Business partner who has resources at her disposal to assist me in the best plan of action to proceed. Cons A few times, I have put through a request in the service portal that went unanswered. I have learned to make sure my HR Business Partner or Payroll Partner is aware of my submission to assist along the way. Reason for choosing ADP TotalSource It made perfect business sense. I now have a handbook builder, a compensation dashboard, a learning dashboard, a recruitment dashboard, a performance dashboard, compliance information and other tools to assist me and my management make informed decisions. We are confident with the support we have received so far. Review Source Response from ADP July 18, 2024 Hi Denise, wow! Thank you so much for this review! We appreciate your feedback and know it will be helpful and informative for other customers. Let us know if you need anything at all to continue having a great experience! DB Dawn B. Practice Administrator Medical Practice Used the software for: 2+ years ### "R&V ADP Review" May 24, 2024 3.0 Overall, underwhelming. The costs have been exorbitant. The onboarding processes was a mess. Reports should have been proactively set up for interfaces and the turnaround time to correct was unreasonably long. The second year our renewal went up 18%. The saving grace was the HR and payroll rep and their assistance through the process. Pros I liked consolidating all of the employee information on one platform. The mobile app is great for employees. The clock in and out options are great. Our reps, when available, are fantastic. Cons The cost. The unavailability of reps. The learning module is terrible. Reporting module is not user friendly. The leave management process is also not good. Review Source Response from ADP September 20, 2024 Hi Dawn. Thank you for posting a review. We’re sorry that your experience did not match your expectations. This is on us. We would like the opportunity to talk with you and investigate your feedback further and how we can make things right. If you are interested, email your contact information and company name to clientfeedback@adp.com. Looking forward to hearing from you. LL Laura L. Owner Education Management Used the software for: 1-2 years ### "Not Cost Effective " May 24, 2024 2.0 It is important for small businesses to understand their costs at all times. If you decide to go with TS understand that you cannot change one part without unraveling everything. They lock you in and it is very difficult to make a change that makes the most sense for your business. The HR component is not strong. HR is not involved, with the exception of benefits one time per year and the renewal of the contract. HR should not be involved with the nuances of health insurance. HR is also expected to understand the laws in each state and they don't which means they give bad or inaccurate advice. Also, BE AWARE that the industry standard is that EPLI insurance is grandfathered in the event a company is sued. Not the case with ADP. Also, our company is owed an ERC credit. Having a PEO actually slowed this process down, because the ERC company had to work through the layers of people at ADP. It's been over a year and I am still dealing with ADP and trying to get our refund. Lastly, outsourcing allows small business to shop, be in control and determine what is best for their businesses as needs change. An example of this is the health insurance offered through ADP. It is expensive and is honestly terrible in comparison to shopping independently. I was told that ADP is the largest employer in the country and they had major negotiating power for the best benefits. This is 100% inaccurate (in my experience). I was able to get a much better policy for my employees at 75% of the cost! ADP is unaffordable and over-promises. Pros The payroll was the best part of TS. I am keeping the payroll and dumping TS. Cons HR is totally oversold. They are involved one time per year, when it is time to renew the contract and benefits. Other than that they do not partner on any level. Review Source Response from ADP July 18, 2024 Hi Laura, thank you for posting a review. We’re sorry that your experience did not match your expectations. We would like the opportunity to talk and investigate your feedback further and how we can make things right going forward. If you are interested, email your contact information and company name to clientfeedback@adp.com. Looking forward to hearing from you. SM Steven M. VP of Finance Information Technology and Services Used the software for: 2+ years ### "Long Time Customer" October 23, 2024 3.0 My overall experience has been rather well, which is why we have been a customer for so long. Our Account Executive is great to work with! Certain departments, like the tax department, need some work. Pros All in one platform for payroll, HR and benefits. You can onboard anyone anywhere in the U.S. at any time. Also, there is a wealth of resources and expertise. The technology is very good and easy to use. Cons There are so many departments and contacts to reach out to for each specific subject that I think this leads to a lack of accountability. Accountability as in certain departments, like tax, not responding to emails and not resolving issues timely. Also, I the admin fees are hidden in the workers comp rates so you never really know what your paying in admin fees. Review Source PF Peter F. President Construction Used the software for: 2+ years ### "L&L Glass experience" June 3, 2024 1.0 I wish it never happened. Honestly, if you are someone reading this, please call me before moving forward. You can get equal heath care offerings now. Use ADP for payroll but nothing else. Their Total Source venture was a mistake. You get no personalized service and the cost is outrageous. You don’t get a “dedicated” rep tied to your account. You call and they never pick up. “Your account representative is currently unavailable. Press “1” to get the next available specialist to help you”. I can’t tell you how many times I heard that. Pros Reduced health care cost for my employees. Cons EVERYTHING ELSE! I have been through hell with this service from employee management to ERTC filing. They know this and still send the tone deaf automated questionairre. Switched from [RUN Powered by ADP](https://www.capterra.com/p/185859/RUN/) Better health care offerings for my employees through a PEO relationship. Review Source Response from ADP September 20, 2024 Hi Peter. Thank you for posting a review. We’re sorry that your experience did not match your expectations. This is on us. We would like the opportunity to talk with you and investigate your feedback further and how we can make things right. If you are interested, email your contact information and company name to clientfeedback@adp.com. Looking forward to hearing from you. DK Debra K. Vice President Mining & Metals Used the software for: 2+ years ### "ADP TotalSource - I can't recommend them enough!" October 9, 2024 5.0 ADP TotalSource has helped us to manage our human resources efficiently and professionally for 16 years! They were a shining light in the darkness during Covid shutdowns. ADP helped us to manage layoffs when closures first occurred and we were forced to downsize temporarily, as well as to navigate the PPP Loan Application process with easily accessible reports customized for this purpose. Pros ADP TotalSource makes it easy to offer top quality HR services and benefits to our employees. I am able to print reports, make changes and obtain information quickly and efficiently from their Human Resource Information System. Best of all, their representatives are just a phone call away if I have payroll questions, legal concerns, or safety issues! Cons There has been a major push to go paperless, and reports that used to arrive with our payroll now must be accessed online and printed in house. Review Source GH George H. Controller Biotechnology Used the software for: 2+ years ### "Controller & Factual CFO" October 31, 2024 4.0 Positive: All-in-one HR & PR service throughout the US, and inability to have direct access via email or phone with your reps. Pros All-in-one HR & PR service throughout the US. Cons inability to have direct access via email or phone with your reps. Alternatives considered [myStaffingPro](https://www.capterra.com/p/225666/myStaffingPro/) Reason for choosing ADP TotalSource better service and cost and ease of use. Switched from [TriNet HR Plus](https://www.capterra.com/p/133019/Zenefits/) service and costs and better service and dedicated support Review Source EB Eleanor B. Director People Operations Pharmaceuticals Used the software for: 2+ years ### "Great but needs some improvement" October 3, 2024 4.0 Good. Payroll processing is simple and clear. Employee profiles are easy to access and update. Time off accruals and balances are easy to see and understand. Benefit enrollment is simple and clear. Employee experience is simple. The layout is easy to navigate. Pros Employee profiles are easy to move around and find on an individual basis any information you need. Cons The Support case system. It is hard to tell what is the most recent additions to the case. It just isn't built for clear documented discussions on issues. It's like you found a ticket system and just bolted it on and didn't check it out to see what it looks like on the user end. Also reporting could be better. Things like adding date ranges for data should be easier to set up for custom reports. And if we need a report created it takes weeks to get it done. No fast turnaround for special reports. Also need to improve during benefit enrollment the setting up of beneficiaries and dependents and the distinction. Employees get it messed up and then have to go back and make changes when they set up dependents as beneficiaries. Maybe some additional detail or walk through questions to help them determine which is which. Alternatives considered [Insperity](https://www.capterra.com/p/56017/Insperity-Recruiting/) Reason for choosing ADP TotalSource Ability to work in the platform and make daily changes ourself. Switched from [Paychex](https://www.capterra.com/p/119841/Paychex-Flex/) Capabilities, PEO support, ability to reduce cost of benefits and worker's compensation costs. Review Source CW Caitlin W. Manager Food & Beverages Used the software for: 2+ years ### "Customer Service" October 23, 2024 4.0 Pros The customer service, our reps answer us very quickly and are very helpful Cons It is confusing to use for us and the team. I wish there was a way for us to see what the team sees, because as admins we cannot so we do not know what to tell new hires to expect. Alternatives considered [Homebase](https://www.capterra.com/p/153076/Homebase/) Reason for choosing ADP TotalSource Had the benefits we wanted for our team. Review Source AK Amanda K. Practice Manager Veterinary Used the software for: 2+ years ### "Enjoy the benefits of Total Source" October 16, 2024 5.0 Overall it's been a positive experience. I appreciate the time savings and reminders that are sent regarding upcoming events/due dates and new applicable laws, etc. Pros I like that our health insurance and worker's comp insurance is all in one place. Which allows us to offer a better health insurance plan for staff. Cons I find reports hard to navigate and I don't find HR resources as easily accessible as they were when we had the lower tier version of ADP. Review Source JO Jeffrey O. Owner Information Technology and Services Used the software for: 2+ years ### "TotalSource Review" October 3, 2024 4.0 Overall it has been very good experience. Pros It is easy for employees to access all their information and be able to change their benefits and items without having to involve someone in our office directly. Cons Sometimes if we have issues, it takes time to get support or someone to respond to tickets created. Switched from [Paychex](https://www.capterra.com/p/119841/Paychex-Flex/) The main reason of looking for other solutions was at the recommendation of our CPA because of Cost Review Source FE Felipe E. CEO Medical Devices Used the software for: 2+ years ### "ADP TotalSource is an extension of our the Biorep team." October 9, 2024 5.0 We've been with ADP for over 5 years. I think the experience has been enhanced by our account manager \[sensitive content hidden\]. She has always been very responsive and helpful. ADP has ensured we always stay compliant with all labor regulations so overall I've had a very positive experience. Pros ADP TotalSource is an extension of the Biorep Team. Being a small company, ADP TotalSource provides a professional HR platform that we can trust and rely on. Cons I feel the billing is not transparent and easy to follow. If I want to see how much an employee is costing the company, I have to have my ADP account manager do custom reporting for me. It's not easy to gather all the information including the costs of benefits, 401k retirement company contributions, wages, etc. Alternatives considered [Insperity](https://www.capterra.com/p/56017/Insperity-Recruiting/) Reason for choosing ADP TotalSource Insperity had a very appealing platform as well but it was higher cost. Switched from [TriNet PEO](https://www.capterra.com/p/192254/TriNet/) ADP offered a clever solution that was money-neutral for the company but put money in the employee pockets by switching to a high-deductible healthcare plan but offering employees an HSA. Given our workforce is very young, they are not going to the doctor too often so the money in the HSA is for employees to keep if they are healthy. Review Source TG Tyler G. General Manager Machinery Used the software for: 2+ years ### "Review 2024" May 29, 2024 3.0 When i began with Airmaster 5 years ago i received good feedback from our contact, whom left shortly after. Since then we've been bounced from representative to representative and now ours is unresponsive to our most critical HR needs through out Operations Manager. Overall the technology is sufficient, but the communication and interaction with our staff is lacking. Pros The software seems modern and relatively comprehensive. The Report Dashboard is good for ease of information Cons Interaction with our contact has been problematic. She unresponsive to our Operations Manager, and they can't solve the simplest of items. PTO has been an issue for two years now and still have new errors every day. Review Source Response from ADP September 20, 2024 Hi Tyler. Thank you for posting a review. We’re sorry that your experience did not match your expectations. This is on us. We would like the opportunity to talk with you and investigate your feedback further and how we can make things right. If you are interested, email your contact information and company name to clientfeedback@adp.com. Looking forward to hearing from you. MC MIKE C. VP FINANCE AND ADMINISTRATION Construction Used the software for: 2+ years ### "ADP TotalSource Review" May 29, 2024 4.0 Initially, using ADP didn't seem like a good option for us. The team seemed to be unresponsive and not always helpful. After about a little over a year, the team changed which provided us more quicker and better assistance and a lot more dedicated to resolving issues. Also, our Risk and Safety rep stopped by for the learning section and to assist with compliance. This was really helpful. Pros Benefits enrollment process Improvements with the team within ADP. Onboarding Process HR Business Partner Payroll Rep Learning Section Cons The "Cases" section could work better. It would be nice to work with multiple tabs. The I-9 section is difficult to locate for employees. There should be a notice when employees first login to address the I-9 completion. The learning section could be easier to work with. Review Source Similar Products Featured ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.