# Page 4 | ADP TotalSource Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 4 - Is ADP TotalSource the right Human Resources solution for you? Explore 457 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/113109/ADP-TotalSource/reviews --- ADP TotalSource 4.2 (457) [View alternatives](https://www.capterra.com/p/113109/ADP-TotalSource/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Page 4 - Reviews of ADP TotalSource ## Showing most helpful reviews Showing 76-100 of 457 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use DK Debra K. Vice President Mining & Metals Used the software for: 2+ years ### "ADP TotalSource - I can't recommend them enough!" October 9, 2024 5.0 ADP TotalSource has helped us to manage our human resources efficiently and professionally for 16 years! They were a shining light in the darkness during Covid shutdowns. ADP helped us to manage layoffs when closures first occurred and we were forced to downsize temporarily, as well as to navigate the PPP Loan Application process with easily accessible reports customized for this purpose. Pros ADP TotalSource makes it easy to offer top quality HR services and benefits to our employees. I am able to print reports, make changes and obtain information quickly and efficiently from their Human Resource Information System. Best of all, their representatives are just a phone call away if I have payroll questions, legal concerns, or safety issues! Cons There has been a major push to go paperless, and reports that used to arrive with our payroll now must be accessed online and printed in house. Review Source DH Douglas H. Managing Partner Law Practice Used the software for: 2+ years ### "All in all satisfied" July 7, 2025 4.0 Overall we have been satisfied and our account representatives have all been great. Also, we have had access to good HR advice. Pros It works well, and customer service is good. And our account reps have all been great. Also, we are happy with our health insurance. Cons Pricing is an opaque, and we have sometimes had problems issuing bonus checks. Recently we began receiving an email title “Payroll Invoice” which is a little clearer on pricing. Review Source TR Tyler R. Pharmacy Technician Pharmaceuticals Used the software for: 2+ years ### "ADP Review " July 1, 2025 4.0 I didn't actually do the payroll - I think that is an HR thing. But, I do use it to navigate and see my paycheck every two weeks. Pros This product is easy to use. It's easy to see everything needed to see. And easy to understand the breakdown of my paycheck and understand where all of my money is going. Cons I cannot say there was anything that I did not/do not like about ADP. Except for the fact I cannot remember my password to get into it half the time haha. Review Source GL Grethe L. Specialist Building Materials Used the software for: 1-2 years ### "Total hr assistant " March 1, 2025 4.0 Pros Comprehensive outlet for all things hr and payroll Cons Not a lot of complaints here but price was a deciding factor Switched from [QuickBooks Payroll](https://www.capterra.com/p/174981/QuickBooks/) Cost, quickbooks was the most expensive software I’d tried Review Source CC Cynthia C. Dir, Communications and Engagement Construction Used the software for: 2+ years ### "ADP TotalSource Partnered Well" February 10, 2025 5.0 Very positive. Even after we added an HR professional to our team, we kept TotalSource for over a year. As a department of one, the ADP HR partner was great to have during transition. Pros Before the company had an on-staff HR professional, it was a great help to have an HR partner with whom we worked. Also, the product was very easy to use for us to process payroll and to access reports we needed for various reasons. Cons RE: training options, it seemed the audience was more office and most of our employees are in the trades out on job sites. We were, therefore, unable to fully take advantage of that benefit. Review Source EB Eleanor B. Director People Operations Pharmaceuticals Used the software for: 2+ years ### "Great but needs some improvement" October 3, 2024 4.0 Good. Payroll processing is simple and clear. Employee profiles are easy to access and update. Time off accruals and balances are easy to see and understand. Benefit enrollment is simple and clear. Employee experience is simple. The layout is easy to navigate. Pros Employee profiles are easy to move around and find on an individual basis any information you need. Cons The Support case system. It is hard to tell what is the most recent additions to the case. It just isn't built for clear documented discussions on issues. It's like you found a ticket system and just bolted it on and didn't check it out to see what it looks like on the user end. Also reporting could be better. Things like adding date ranges for data should be easier to set up for custom reports. And if we need a report created it takes weeks to get it done. No fast turnaround for special reports. Also need to improve during benefit enrollment the setting up of beneficiaries and dependents and the distinction. Employees get it messed up and then have to go back and make changes when they set up dependents as beneficiaries. Maybe some additional detail or walk through questions to help them determine which is which. Alternatives considered [Insperity](https://www.capterra.com/p/56017/Insperity-Recruiting/) Reason for choosing ADP TotalSource Ability to work in the platform and make daily changes ourself. Switched from [Paychex Flex](https://www.capterra.com/p/119841/Paychex-Flex/) Capabilities, PEO support, ability to reduce cost of benefits and worker's compensation costs. Review Source FE Felipe E. CEO Medical Devices Used the software for: 2+ years ### "ADP TotalSource is an extension of our the Biorep team." October 9, 2024 5.0 We've been with ADP for over 5 years. I think the experience has been enhanced by our account manager \[sensitive content hidden\]. She has always been very responsive and helpful. ADP has ensured we always stay compliant with all labor regulations so overall I've had a very positive experience. Pros ADP TotalSource is an extension of the Biorep Team. Being a small company, ADP TotalSource provides a professional HR platform that we can trust and rely on. Cons I feel the billing is not transparent and easy to follow. If I want to see how much an employee is costing the company, I have to have my ADP account manager do custom reporting for me. It's not easy to gather all the information including the costs of benefits, 401k retirement company contributions, wages, etc. Alternatives considered [Insperity](https://www.capterra.com/p/56017/Insperity-Recruiting/) Reason for choosing ADP TotalSource Insperity had a very appealing platform as well but it was higher cost. Switched from [TriNet](https://www.capterra.com/p/192254/TriNet/) ADP offered a clever solution that was money-neutral for the company but put money in the employee pockets by switching to a high-deductible healthcare plan but offering employees an HSA. Given our workforce is very young, they are not going to the doctor too often so the money in the HSA is for employees to keep if they are healthy. Review Source SM Steven M. VP of Finance Information Technology and Services Used the software for: 2+ years ### "Long Time Customer" October 23, 2024 3.0 My overall experience has been rather well, which is why we have been a customer for so long. Our Account Executive is great to work with! Certain departments, like the tax department, need some work. Pros All in one platform for payroll, HR and benefits. You can onboard anyone anywhere in the U.S. at any time. Also, there is a wealth of resources and expertise. The technology is very good and easy to use. Cons There are so many departments and contacts to reach out to for each specific subject that I think this leads to a lack of accountability. Accountability as in certain departments, like tax, not responding to emails and not resolving issues timely. Also, I the admin fees are hidden in the workers comp rates so you never really know what your paying in admin fees. Review Source JA Joseph A. General Manager Consumer Goods Used the software for: 2+ years ### "Reliable and User-Friendly Platform" April 1, 2025 4.0 Overall a good experience with personalized human support when needed. Pros The platform is user friendly and meets all of our HR needs. Cons Steep increases each year. +8% in 2025 without justification. Alternatives considered [WorkSight](https://www.capterra.com/p/10022587/WorkSight/) Reason for choosing ADP TotalSource The price and convenience at the time of making the decision. The price has gone up significantly then however. Review Source FL Frances L. CFO Construction Used the software for: 2+ years ### "A1 Company with A1 service." October 16, 2024 5.0 always good service the employees are imformative and of service Pros Their customer service to their vendors is impeccable. Ease of use. All around great features / services. Cons I can not think of anything that I do not like. Switched from [Paychex Flex](https://www.capterra.com/p/119841/Paychex-Flex/) better and more features - benefits ------ Review Source JO Jeffrey O. Owner Information Technology and Services Used the software for: 2+ years ### "TotalSource Review" October 3, 2024 4.0 Overall it has been very good experience. Pros It is easy for employees to access all their information and be able to change their benefits and items without having to involve someone in our office directly. Cons Sometimes if we have issues, it takes time to get support or someone to respond to tickets created. Switched from [Paychex Flex](https://www.capterra.com/p/119841/Paychex-Flex/) The main reason of looking for other solutions was at the recommendation of our CPA because of Cost Review Source DK Dawn K. Human Resources Manager Wholesale Used the software for: 2+ years ### "Great HR Resource platform" March 31, 2025 4.0 Overall I have been highly satisfied. I look forward to learning more and utilizing ADP as much as possible. Pros Seems to have everything I need in the one place. Cons Unsure at this time, there hasn't been much to find issue with. Review Source PMC P. Michele C. Operations Manager Child Day Care Services Used the software for: 2+ years ### "Non-profit Operations Manager's Review" October 3, 2024 4.0 We like the new platform, the service still needs to be corrected. Pros I like the dashboard features on the new interface. Cons When you put a ticket in, the response is not quick and sometimes the questions are not answered. Alternatives considered [Paychex Flex](https://www.capterra.com/p/119841/Paychex-Flex/) Reason for choosing ADP TotalSource We decided to stay with ADP because the transition would be smoother. Switched from [ezLaborManager](https://www.capterra.com/p/212443/EzLaborManager/) We wanted to upgrade to the new platform Review Source AK Allison K. Executive Financial Services Used the software for: 2+ years ### "ADP review " April 3, 2025 5.0 Overall pretty streamline and the support has been helpful Pros It’s user friendly. The interface is easy to read and see Cons The cost, the cost of insurance and all that is very expensive. Review Source TM Timon M. President Financial Services Used the software for: 2+ years ### "ADP Totalsource" March 31, 2025 4.0 It's been good, the people are helpful and nice. Pros I get my health insurance there including OON coverage Cons Its expensive and now I am the sole employee Review Source AA Angelina A. Finance Director Non-Profit Organization Management Used the software for: 2+ years ### "ADP is a Great Product" April 3, 2025 4.0 Pros The excellent service from Our HR Rep \[sensitive content hidden\] Cons ADP TotalSource is a bit complicated to navigate and Not too much user-friendly Review Source JS Jacek S. Finance Manager Mechanical or Industrial Engineering Used the software for: 2+ years ### "Great job by support team!" March 31, 2025 5.0 Great. It's very professional and support is great. Pros Ease of use and clarity. Easy access to everything. Cons More instructions and clarification what each field does Review Source GP Ginny P. CFO Financial Services Used the software for: 2+ years ### "High cost but currently still worth it" March 31, 2025 4.0 Terrible a few years ago but they have responded and starting turning things around Pros Having a one stop shop for HR needs; my current account rep is great. Cons the high cost; being limited to just Aetna health plans that increase every year Review Source AH Alysia H. Assistant Controller Information Services Used the software for: 2+ years ### "ADP TotalSource Rocks" October 2, 2024 5.0 I have used ADPTS with 3 different companies. I will not switch to another PEO/HRIS system. Pros I love the ease of ADP TotalSource, the confidence I have that I will always be informed of new laws and regulations, and the reporting capabilities. It is an all-in-one product that takes a lot of the hard work off my shoulders. Cons ADPTS is slowly making changes to its featured based on customer feedback. I wish their calendar capabilities were able to sync with google/outlook, but I am sure it is something they are working on. Switched from [BambooHR](https://www.capterra.com/p/110968/BambooHR/) Switched from an HRIS system to the PEO. We lowered our headcount and are leaning on ADPTS as an additional resource. Review Source CD CRAIG D. Owner Real Estate Used the software for: 2+ years ### "ADP review CD 10-24-24" October 24, 2024 3.0 Overall it has been a good platform, ease of use and extremely helpful with empoyee taxes and payments. Pros Whenever I deal with my HR Business Partner, she has been able to walk with me through the problem I am facing and have been able to clearly explain how to resolve it. When reaching out my HR Business Partner, \[sensitive content hidden\] she is quick to respond, easy to understand and patient with my learning. Cons Sometimes I've waited 2 weeks for the Tax department to respond to a Case I opened. 1 has never been responded to. \[sensitive content hidden\] has been extremely difficult to reach and rarely is helpful with the explanations. Switched from [QuickBooks Online](https://www.capterra.com/p/190778/QuickBooks-Online/) ADP is a much more robust platform and has better support for employee matters such as employee counselling. Review Source DW Deborah W. Manager Construction Used the software for: 2+ years ### "ADP/Totalsource " October 10, 2024 5.0 Great Best thing every for small business owners Give them someone to help with important issues. Pros Great support staff to help with any questions or problems that arise. Cons New hire employee enrollment for benefits. Seems like new employees always have issue logging in and getting signed up in a time frame. Alternatives considered [Insperity](https://www.capterra.com/p/56017/Insperity-Recruiting/) Reason for choosing ADP TotalSource Familiar with all benefits and support. They were willing to come in and talk to all our employees and get everything set up Switched from [QuickBooks Payroll](https://www.capterra.com/p/174981/QuickBooks/) cost and benefits are some of the best in the market Review Source SY Sue Y. VP Finance and HR Computer Hardware Used the software for: 2+ years ### "ADP works well for smaller companies" October 3, 2024 5.0 Good, they always try and make things right and take care of things in a timely fashion. Highly recommended for smaller companies. Pros One stop shopping. benefits, payroll, hr, 401k all in one package. Can always get a hold of someone on the payroll and benefits side. The representatives are fabulous! Always cheerful, and helpful. Also appreciate that the representatives are long term employees....other companies have lots of turnover which makes it hard for knowledge transfer. Also, it's cost effective these days. Cons Custom reporting is tricky...would like to see more standardized reports. It would be better to have the payroll billing reports to upload to the system faster. Review Source CW Caitlin W. Manager Food & Beverages Used the software for: 2+ years ### "Customer Service" October 23, 2024 4.0 Pros The customer service, our reps answer us very quickly and are very helpful Cons It is confusing to use for us and the team. I wish there was a way for us to see what the team sees, because as admins we cannot so we do not know what to tell new hires to expect. Alternatives considered [Homebase](https://www.capterra.com/p/153076/Homebase/) Reason for choosing ADP TotalSource Had the benefits we wanted for our team. Review Source JS Joe S. President Health, Wellness and Fitness Used the software for: 2+ years ### "USP review" October 9, 2024 4.0 mostly good but on expensive side for services. Pros provide all services you need. Nice folks to work with. Cons too bureaucratic, sometimes hard to solve issues because pass from one division to another. Switched from [Paychex Flex](https://www.capterra.com/p/119841/Paychex-Flex/) Incompetence of other provider and need to get it right. Review Source JD Jennifer D. HR Manager Information Technology and Services Used the software for: 2+ years ### "Solid platform " October 23, 2024 4.0 Overall a positive experience - most of the issues that I’ve experienced have or are getting fixed. Pros Your support when calling in is good. They are always able to assist. Cons EVerify photo matching was a big issue but i think its been fixed. I think ADP should offer mailing checks to employee homes if there is an issue with their banking. Switched from [Paychex Flex](https://www.capterra.com/p/119841/Paychex-Flex/) This was prior to me, so I am unaware why we decided to switch Review Source Similar Products Featured ## Related categories [Benefits Administration](https://www.capterra.com/benefits-administration-software/)[Human Resources](https://www.capterra.com/human-resource-software/)[Onboarding](https://www.capterra.com/onboarding-software/) ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.