# Page 5 | ADP TotalSource Reviews 2026. Verified Reviews, Pros & Cons | Capterra

> Page 5 - Is ADP TotalSource the right Human Resources solution for you? Explore 456 verified user reviews from people in industries like yours to make a confident choice.

Source: https://www.capterra.com/p/113109/ADP-TotalSource/reviews

---

ADP TotalSource

4.2 (456)

[View alternatives](https://www.capterra.com/p/113109/ADP-TotalSource/alternatives/)

Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/)

* * *

Last updated March 13th, 2026

# Page 5 - Reviews of ADP TotalSource

## Showing most helpful reviews

Showing 101-125 of 456 Reviews

Sort by:

Most Helpful

Rating

Company Size

Reviewer's Role

Length of Use

Frequency of Use

GP

Ginny P.  
CFO  
Financial Services  
Used the software for: 2+ years

### "High cost but currently still worth it"

March 31, 2025

4.0

Terrible a few years ago but they have responded and starting turning things around

Pros

Having a one stop shop for HR needs; my current account rep is great.

Cons

the high cost; being limited to just Aetna health plans that increase every year

Review Source

AT

Antoinette T.  
HR Director  
Transportation/Trucking/Railroad  
Used the software for: 2+ years

### "Good Product that keeps improving"

October 9, 2024

4.0

Pros

I like the support, especially since I am an HR department of 1.

Cons

I wish the reporting was easier to get the exact information you need. I always have to call the MyLife Advisors.

Alternatives considered

[Paylocity](https://www.capterra.com/p/86714/WebPay/)

Reason for choosing ADP TotalSource

I previously worked with ADP and was familiar with the platform.

Review Source

CW

Cameron W.  
Partner  
Civil Engineering  
Used the software for: 2+ years

### "ADP for the win"

October 9, 2024

4.0

It has been good overall. I appreciate how much effort has been put into how the dashboard has been setup.

Pros

The dashboard, I like how it has a lot of info right there with no need to search for it.

Cons

sometimes things are hard to find, like recently I needed to find our company's EMR and that was not available. I had to create a support ticket to get that info. The response to that ticket was prompt.

Alternatives considered

[Paychex Flex](https://www.capterra.com/p/119841/Paychex-Flex/)

Reason for choosing ADP TotalSource

ADP is the market leader so we went with size

Review Source

VR

Verified Reviewer  
OFFICE MANAGER  
Retail  
Used the software for: 2+ years

### "SIMPLY THE BEST"

October 16, 2024

5.0

OVERALL HAPPY, USING SINCE 2014. NEVER HAVE A ISSUE. I WISH ADP SEPARATE WORKERS COMP CHARGES FOR OUR REFERENCES

Pros

CUSTOMER SERVICE IS ALWAYS GREAT. EASY TO ACCESS THEM THROUGH CHAT SERVICE

Cons

COMPLICATED REPORTS PROCEDURE. I WAS NOT HAPPY THE WAY ADP HANDLES, COMUNICATED N OUR ERTC CREDIT

Switched from

[Keybank](https://www.capterra.com/p/59428/Keybank/)

WE WERE NOT HAPPY WITH PREVIOUS PAYROLL SERVICES

Review Source

RC

Rebecca C.  
CAO  
Facilities Services  
Used the software for: 2+ years

### "Good company but with some flaws"

October 3, 2024

4.0

Overall I have been happy with ADP, however, they certainly do have their flaws.

Pros

Genuinely smart and kind people who work there. Regarding their platform, it is easy to navigate and use.

Cons

Depending on the issue at hand, sometimes it takes awhile to get ahold of the right person, which in an emergency can get quite frustrating.

Review Source

MF

Michael F.  
CFO  
Consumer Services  
Used the software for: 2+ years

### "Essential element - "

October 21, 2024

4.0

ADP is an essential element in our operation - excellent partner. Our HR representative \[sensitive content hidden\] is amazing.

Pros

Great resource for both our administration and staff.

Cons

There can be some wait time issues for services - but they are never too long.

Switched from

[RUN Powered by ADP](https://www.capterra.com/p/185859/RUN/)

We started our relationship with ADP using their RUN system.

Review Source

GH

George H.  
Controller  
Biotechnology  
Used the software for: 2+ years

### "Controller & Factual CFO"

October 31, 2024

4.0

Positive: All-in-one HR & PR service throughout the US, and inability to have direct access via email or phone with your reps.

Pros

All-in-one HR & PR service throughout the US.

Cons

inability to have direct access via email or phone with your reps.

Alternatives considered

[myStaffingPro](https://www.capterra.com/p/225666/myStaffingPro/)

Reason for choosing ADP TotalSource

better service and cost and ease of use.

Switched from

[TriNet HR Plus](https://www.capterra.com/p/133019/Zenefits/)

service and costs and better service and dedicated support

Review Source

SB

Steven B.  
Director - Business Services  
Primary/Secondary Education  
Used the software for: 2+ years

### "Good Service, somewhat costy"

October 9, 2024

4.0

Pros

Our Business Partner and, Payroll specialist do a wonderful job assisting us and making the whole process flow smoothly. Responsive and quick to resolve issues, we know any issues will be handled quickly, professionally with a friendly attitude. Our Business Partners always do a great job helping with making Benefit selections and open enrollment. The on-line system is fairly straight forward, and there is always our team we can contact if we run into any challenges.

Cons

Pricing model being percentage based does mean that when we raise salaries ADP's fee increases the same percentage.

Alternatives considered

[QuickBooks Enterprise](https://www.capterra.com/p/174984/QuickBooks-Enterprise/)

Reason for choosing ADP TotalSource

Familiarity with ADP for payroll, ADP reputation as leader in workspace

Review Source

RC

Rob C.  
Sales manager  
Automotive  
Used the software for: 2+ years

### "Great to work with."

April 3, 2025

5.0

Fast, friendly and professional, from HR concerns to payroll

Pros

Our company has worked with ADP for close to 20 years. During this time, we have had 3 different reps, all 3 have been outstanding. Easy to work with and always with quick responses

Cons

Can't really think of any negatives, maybe a little expensive, but very knowledgeable

Review Source

WG

Windy G.  
HR  
Music  
Used the software for: 2+ years

### "Great service"

October 24, 2024

5.0

It's been great to have all of our employment things in one place. I appreciate how ADP takes care of our employees

Pros

Easy to connect with our customer service people

Cons

The pricing is a little high, but I've never been unable to have our service needs met

Review Source

CB

Christopher B.  
CFO  
Mining & Metals  
Used the software for: 2+ years

### "Corporate size benefits for a Small Business."

October 9, 2024

5.0

Excellent experience. Used them for many years now. Very happy with the program they offer.

Pros

Quality Corporate size benefits at a competitive cost.

Cons

Sometimes problem resolution using the portal isn't the quickest

Alternatives considered

[Insperity](https://www.capterra.com/p/56017/Insperity-Recruiting/)

Reason for choosing ADP TotalSource

Benefit offering better compared to offering from Insperity

Review Source

AK

Alan K.  
Executive Director  
Non-Profit Organization Management  
Used the software for: 2+ years

### "ADP is a great way to manage our business"

October 3, 2024

5.0

ADP has been very supportive and transparent, when we need their assistance they are here to help. The new system update works very good and I am now more familiarized with ADP services.

Pros

ADP offers a variety of products that fits our needs. The employees are always very courteous.

Cons

There is always some sort of fee to use different areas of the system. Which I understand as being part of their business model.

Review Source

RS

Robert S.  
CEO  
Computer Software  
Used the software for: 2+ years

### "People are the difference"

October 23, 2024

5.0

Overall my experience is solid. Any issues I've ever had were quickly overcome through the attention and efforts of my reps: \[sensitive content hidden\]. They both are fabulous - great assets to ADP.

Pros

The support I receive from my HR and Payroll representatives.

Cons

The portal is quite old as far as UI design. When trying to generate custom reports, it's very difficult and not the least bit intuitive.

Review Source

PS

Paul S.  
CFO  
Investment Management  
Used the software for: 2+ years

### "ADP Review"

March 27, 2025

4.0

positive- have been a client for more than 15 years

Pros

The website is easy to use, and there is very good customer support

Cons

There is a lack of transparency in billing, especially for payroll fees

Alternatives considered

[Paychex Flex](https://www.capterra.com/p/119841/Paychex-Flex/)

Reason for choosing ADP TotalSource

customer service and ease of payroll platform

Review Source

GF

Gabriella F.  
Mgr  
Education Management  
Used the software for: 2+ years

### "Great product"

October 11, 2024

5.0

We have had it for years and it has given us peace of mind

Pros

The app and platform are both self intuitive and pretty esasy to use.

Cons

The turn around time on questions or on getting a hold of a rep.

Alternatives considered

[Paychex Flex](https://www.capterra.com/p/119841/Paychex-Flex/)

Reason for choosing ADP TotalSource

We had the service for several years and decided to see if it was competitive. With Paycheck's proposal, we realized that ADP needed to make adjustments. We contacted our sales rep and she right away helped us do a fair comparison and improved our prices. We decided to stay with ADP.

Review Source

OP

Olivier P.  
President CEO  
Information Technology and Services  
Used the software for: 2+ years

### "Fantastic service"

October 23, 2024

5.0

Excellent what more! Reactive and helpful account managers and partners.

Pros

Professional service. all points are covered. Would not consider not using ADP TS.

Cons

Can sometimes be too bureaucratic, but ADP TS is quite thorough.

Alternatives considered

[Insperity](https://www.capterra.com/p/56017/Insperity-Recruiting/)

Reason for choosing ADP TotalSource

Better overall service and competitive pricing.

Review Source

KM

Kathryn M.  
Production Mgmt and Sales Manager  
Automotive  
Used the software for: 2+ years

### "TotalSource Experience"

October 23, 2024

4.0

Our direct rep, \[sensitive content hidden\], has always been supportive and would exhaust all methods to assist with our needs. She is very knowledgeable with ADP TotalSource and was one of the reasons we continued to use ADP.

Pros

Fairly easy to use platform that was all inclusive (payroll, insurance, etc).

Cons

Reports can be slow to load. Would like to see more options for simple default reports.

Alternatives considered

[Paychex Flex](https://www.capterra.com/p/119841/Paychex-Flex/)

Reason for choosing ADP TotalSource

Ease of use; complete package with payroll, HR support, benefits, WC

Switched from

[TriNet](https://www.capterra.com/p/192254/TriNet/)

Horrible reports and unable to access. Lack of customer support

Review Source

KC

Kenyon C.  
COO  
Electrical/Electronic Manufacturing  
Used the software for: 2+ years

### "ADP Review"

October 23, 2024

4.0

It's ok, but expensive. It would be better if the prices weren't tied to salaries; as our salaries are much higher than the average

Pros

Benefit and Payroll Compliance. It's helpful to not have to make payments to the IRS and TN Dept of Revenue, as well as the negotiating with Benefit providers.

Cons

Hard to reach my specific assigned people. But the general customer service line is great

Alternatives considered

[Insperity](https://www.capterra.com/p/56017/Insperity-Recruiting/)[Paychex Flex](https://www.capterra.com/p/119841/Paychex-Flex/)

Reason for choosing ADP TotalSource

Benefit offerings were better than others

Switched from

[RUN Powered by ADP](https://www.capterra.com/p/185859/RUN/)

Needed full benefits and ADP Run didn't offer that.

Review Source

MA

Michelle A.  
Director of Accounting  
Hospital & Health Care  
Used the software for: 1-2 years

### "Positive experience with ADP"

October 16, 2024

5.0

Overall our experience with ADP is a possitive one.

Pros

Website has been redone which makes it easier to navigate.

Cons

Reports can be a little complicated to pull.

Alternatives considered

[Paycom](https://www.capterra.com/p/130949/Paycom/)[Paychex Flex](https://www.capterra.com/p/119841/Paychex-Flex/)

Reason for choosing ADP TotalSource

Ease of benefits administration and cost

Review Source

DP

Dawn P.  
CFO  
Entertainment  
Used the software for: 2+ years

### "Some Concerns"

October 3, 2024

3.0

50/50 Some departments are very well run and some are very bad

Pros

Our Hr and Payroll reps are wonderful and helpful Upgraded platfom is very easy to find things During COVID the reporting was spot on

Cons

Tax department and 401 (k) department are horrible. Mylife Advisor is not as expected with help

Alternatives considered

[Justworks](https://www.capterra.com/p/223913/Justworks/)[Paychex Flex](https://www.capterra.com/p/119841/Paychex-Flex/)

Reason for choosing ADP TotalSource

Was here when I started the boss did not want to change

Review Source

RK

Richard K.  
Chief Operating Officer  
Financial Services  
Used the software for: 2+ years

### "Access to Premium Quality Benefits"

October 22, 2024

4.0

We've been generally satisfied with our ADP experience, we have been a client for 5+ years

Pros

Access to premium quality benefits with the ability to tier benefits packages to customize employer/employee cost

Cons

In my opinion, product is geared more towards medium sized organizations with in-house dedicated HR/benefits personnel

Switched from

[TriNet](https://www.capterra.com/p/192254/TriNet/)

We were unhappy with the previous provider's service and cost

Review Source

KL

Kim L.  
People and Culture Team Lead  
Construction  
Used the software for: 2+ years

### "Fantastic for Falkbuilt"

October 10, 2024

4.0

Definitely positive - highly recommend to others

Pros

The program offers many aspects of what is required for both HR and Payroll functions. Strong support when needed

Cons

quick clock in causes issues for our employees - wish we could turn it off

Alternatives considered

[OneDrive](https://www.capterra.com/p/161304/OneDrive/)

Reason for choosing ADP TotalSource

offered what was required for a growing company. We use ADP for our US operations as well

Review Source

AH

Alan H.  
Global Support Manager  
Commercial Real Estate  
Used the software for: 2+ years

### "ADP Total Source Review"

October 9, 2024

4.0

ADP TotalSource is a robust all-in-one HR solution.

Pros

I appreciate the excellent support provided by the ADP team.

Cons

The current payroll system involves numerous manual procedures that are not only time-intensive but also increase the risk of errors.

Review Source

MB

Mark B.  
Director of Finance and Donor Relations  
Education Management  
Used the software for: 2+ years

### "Review of Oct 16, 2024 5IV"

October 16, 2024

3.0

At times, inconsistent information provide to both the administrator and to the employee. The information provided contradicts what has already been told. This has happen on several instances. At times, feel the "dealing with big company".

Pros

Good product for companies with limited employee resources. Can refer certain employee questions to Mylife.

Cons

1) Employee benefits are can not be allocated based upon employee "home department". 2) Total source is expensive to small organizations. 3) We were looking at implementing time clock functions into our processes. Based upon cost, went with different company. We have 50 employee of which 10 use time clock. Quote was based on total employees, which includes seasonal coaches/substitutes and short term employees, who are not hourly. Create a different system for smaller companies-which seems to be your sweet spot.

Review Source

RK

Raymond K.  
CEO  
Medical Devices  
Used the software for: 2+ years

### "Good Experience"

October 23, 2024

5.0

Always helpful regarding legal/ HR issues

Pros

The benefits programs, the counseling about employees, and simplicity of doing payroll

Cons

Changing of reps too often and delays in urgent responses

Alternatives considered

[SurePayroll](https://www.capterra.com/p/225706/SurePayroll/)

Reason for choosing ADP TotalSource

The full scope of the offering and benefits

Review Source

Similar Products

Featured