# Page 5 | ADP TotalSource Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 5 - Is ADP TotalSource the right Human Resources solution for you? Explore 457 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/113109/ADP-TotalSource/reviews --- ADP TotalSource 4.2 (457) [View alternatives](https://www.capterra.com/p/113109/ADP-TotalSource/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Page 5 - Reviews of ADP TotalSource ## Showing most helpful reviews Showing 101-125 of 457 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use RC Rob C. Sales manager Automotive Used the software for: 2+ years ### "Great to work with." April 3, 2025 5.0 Fast, friendly and professional, from HR concerns to payroll Pros Our company has worked with ADP for close to 20 years. During this time, we have had 3 different reps, all 3 have been outstanding. Easy to work with and always with quick responses Cons Can't really think of any negatives, maybe a little expensive, but very knowledgeable Review Source AB April B. VP of Administration and Finance Information Technology and Services Used the software for: 2+ years ### "Great experience, its a team effort!" October 9, 2024 5.0 It's been a great experience. I have had great relationships with my representatives and team. Everyone is helpful and willing to be a resource when needed. I definitely recommend creating a relationship with your dedicated team. They are there to help you, and the more you share with them about your needs, the better. Pros Having all our HR and payroll in one spot with a great team behind it is easy. It makes my job easier and more streamlined. To have ADP as a background help, I don't have to worry about the nitty-gritty of HR and Payroll; I trust my team and what they do for us. Cons Sometimes, not all of my representatives are available, and urgent matters aren't answered in a timely manner. But this can be resolved just by calling and speaking to someone. Review Source GH George H. Controller Biotechnology Used the software for: 2+ years ### "Controller & Factual CFO" October 31, 2024 4.0 Positive: All-in-one HR & PR service throughout the US, and inability to have direct access via email or phone with your reps. Pros All-in-one HR & PR service throughout the US. Cons inability to have direct access via email or phone with your reps. Alternatives considered [myStaffingPro](https://www.capterra.com/p/225666/myStaffingPro/) Reason for choosing ADP TotalSource better service and cost and ease of use. Switched from [TriNet HR Plus](https://www.capterra.com/p/133019/Zenefits/) service and costs and better service and dedicated support Review Source MF Michael F. CFO Consumer Services Used the software for: 2+ years ### "Essential element - " October 21, 2024 4.0 ADP is an essential element in our operation - excellent partner. Our HR representative \[sensitive content hidden\] is amazing. Pros Great resource for both our administration and staff. Cons There can be some wait time issues for services - but they are never too long. Switched from [RUN Powered by ADP](https://www.capterra.com/p/185859/RUN/) We started our relationship with ADP using their RUN system. Review Source PS Paul S. CFO Investment Management Used the software for: 2+ years ### "ADP Review" March 27, 2025 4.0 positive- have been a client for more than 15 years Pros The website is easy to use, and there is very good customer support Cons There is a lack of transparency in billing, especially for payroll fees Alternatives considered [Paychex Flex](https://www.capterra.com/p/119841/Paychex-Flex/) Reason for choosing ADP TotalSource customer service and ease of payroll platform Review Source VR Verified Reviewer OFFICE MANAGER Retail Used the software for: 2+ years ### "SIMPLY THE BEST" October 16, 2024 5.0 OVERALL HAPPY, USING SINCE 2014. NEVER HAVE A ISSUE. I WISH ADP SEPARATE WORKERS COMP CHARGES FOR OUR REFERENCES Pros CUSTOMER SERVICE IS ALWAYS GREAT. EASY TO ACCESS THEM THROUGH CHAT SERVICE Cons COMPLICATED REPORTS PROCEDURE. I WAS NOT HAPPY THE WAY ADP HANDLES, COMUNICATED N OUR ERTC CREDIT Switched from [Keybank](https://www.capterra.com/p/59428/Keybank/) WE WERE NOT HAPPY WITH PREVIOUS PAYROLL SERVICES Review Source AT Antoinette T. HR Director Transportation/Trucking/Railroad Used the software for: 2+ years ### "Good Product that keeps improving" October 9, 2024 4.0 Pros I like the support, especially since I am an HR department of 1. Cons I wish the reporting was easier to get the exact information you need. I always have to call the MyLife Advisors. Alternatives considered [Paylocity](https://www.capterra.com/p/86714/WebPay/) Reason for choosing ADP TotalSource I previously worked with ADP and was familiar with the platform. Review Source CW Cameron W. Partner Civil Engineering Used the software for: 2+ years ### "ADP for the win" October 9, 2024 4.0 It has been good overall. I appreciate how much effort has been put into how the dashboard has been setup. Pros The dashboard, I like how it has a lot of info right there with no need to search for it. Cons sometimes things are hard to find, like recently I needed to find our company's EMR and that was not available. I had to create a support ticket to get that info. The response to that ticket was prompt. Alternatives considered [Paychex Flex](https://www.capterra.com/p/119841/Paychex-Flex/) Reason for choosing ADP TotalSource ADP is the market leader so we went with size Review Source SE Sharon E. HR Manager Mechanical or Industrial Engineering Used the software for: 2+ years ### "Great system for companies!" October 3, 2024 5.0 This is an excellent overall value. I am fully utilizing the resources provided, including safety consultants, legal advisers, handbook writing, and payroll and benefits. The resources are robust, and the team supporting my company is friendly and knowledgeable. Pros The ADP system is reliable and offers excellent reporting, flexibility, and accuracy. Beyond payroll, the system easily allows for legal compliance. ADP has a wealth of legal experts and database managers who can help a business of any size reduce administrative time. Cons As is common with any HRIS provider, you can get in touch with an individual who does not have the answers to your questions. I have found that representatives can let me know they are unsure and find someone who can assist them. Review Source WG Windy G. HR Music Used the software for: 2+ years ### "Great service" October 24, 2024 5.0 It's been great to have all of our employment things in one place. I appreciate how ADP takes care of our employees Pros Easy to connect with our customer service people Cons The pricing is a little high, but I've never been unable to have our service needs met Review Source RC Rebecca C. CAO Facilities Services Used the software for: 2+ years ### "Good company but with some flaws" October 3, 2024 4.0 Overall I have been happy with ADP, however, they certainly do have their flaws. Pros Genuinely smart and kind people who work there. Regarding their platform, it is easy to navigate and use. Cons Depending on the issue at hand, sometimes it takes awhile to get ahold of the right person, which in an emergency can get quite frustrating. Review Source SB Steven B. Director - Business Services Primary/Secondary Education Used the software for: 2+ years ### "Good Service, somewhat costy" October 9, 2024 4.0 Pros Our Business Partner and, Payroll specialist do a wonderful job assisting us and making the whole process flow smoothly. Responsive and quick to resolve issues, we know any issues will be handled quickly, professionally with a friendly attitude. Our Business Partners always do a great job helping with making Benefit selections and open enrollment. The on-line system is fairly straight forward, and there is always our team we can contact if we run into any challenges. Cons Pricing model being percentage based does mean that when we raise salaries ADP's fee increases the same percentage. Alternatives considered [QuickBooks Enterprise](https://www.capterra.com/p/174984/QuickBooks-Enterprise/) Reason for choosing ADP TotalSource Familiarity with ADP for payroll, ADP reputation as leader in workspace Review Source RS Robert S. CEO Computer Software Used the software for: 2+ years ### "People are the difference" October 23, 2024 5.0 Overall my experience is solid. Any issues I've ever had were quickly overcome through the attention and efforts of my reps: \[sensitive content hidden\]. They both are fabulous - great assets to ADP. Pros The support I receive from my HR and Payroll representatives. Cons The portal is quite old as far as UI design. When trying to generate custom reports, it's very difficult and not the least bit intuitive. Review Source CB Christopher B. CFO Mining & Metals Used the software for: 2+ years ### "Corporate size benefits for a Small Business." October 9, 2024 5.0 Excellent experience. Used them for many years now. Very happy with the program they offer. Pros Quality Corporate size benefits at a competitive cost. Cons Sometimes problem resolution using the portal isn't the quickest Alternatives considered [Insperity](https://www.capterra.com/p/56017/Insperity-Recruiting/) Reason for choosing ADP TotalSource Benefit offering better compared to offering from Insperity Review Source OP Olivier P. President CEO Information Technology and Services Used the software for: 2+ years ### "Fantastic service" October 23, 2024 5.0 Excellent what more! Reactive and helpful account managers and partners. Pros Professional service. all points are covered. Would not consider not using ADP TS. Cons Can sometimes be too bureaucratic, but ADP TS is quite thorough. Alternatives considered [Insperity](https://www.capterra.com/p/56017/Insperity-Recruiting/) Reason for choosing ADP TotalSource Better overall service and competitive pricing. Review Source RK Richard K. Chief Operating Officer Financial Services Used the software for: 2+ years ### "Access to Premium Quality Benefits" October 22, 2024 4.0 We've been generally satisfied with our ADP experience, we have been a client for 5+ years Pros Access to premium quality benefits with the ability to tier benefits packages to customize employer/employee cost Cons In my opinion, product is geared more towards medium sized organizations with in-house dedicated HR/benefits personnel Switched from [TriNet](https://www.capterra.com/p/192254/TriNet/) We were unhappy with the previous provider's service and cost Review Source KM Kathryn M. Production Mgmt and Sales Manager Automotive Used the software for: 2+ years ### "TotalSource Experience" October 23, 2024 4.0 Our direct rep, \[sensitive content hidden\], has always been supportive and would exhaust all methods to assist with our needs. She is very knowledgeable with ADP TotalSource and was one of the reasons we continued to use ADP. Pros Fairly easy to use platform that was all inclusive (payroll, insurance, etc). Cons Reports can be slow to load. Would like to see more options for simple default reports. Alternatives considered [Paychex Flex](https://www.capterra.com/p/119841/Paychex-Flex/) Reason for choosing ADP TotalSource Ease of use; complete package with payroll, HR support, benefits, WC Switched from [TriNet](https://www.capterra.com/p/192254/TriNet/) Horrible reports and unable to access. Lack of customer support Review Source AK Alan K. Executive Director Non-Profit Organization Management Used the software for: 2+ years ### "ADP is a great way to manage our business" October 3, 2024 5.0 ADP has been very supportive and transparent, when we need their assistance they are here to help. The new system update works very good and I am now more familiarized with ADP services. Pros ADP offers a variety of products that fits our needs. The employees are always very courteous. Cons There is always some sort of fee to use different areas of the system. Which I understand as being part of their business model. Review Source KC Kenyon C. COO Electrical/Electronic Manufacturing Used the software for: 2+ years ### "ADP Review" October 23, 2024 4.0 It's ok, but expensive. It would be better if the prices weren't tied to salaries; as our salaries are much higher than the average Pros Benefit and Payroll Compliance. It's helpful to not have to make payments to the IRS and TN Dept of Revenue, as well as the negotiating with Benefit providers. Cons Hard to reach my specific assigned people. But the general customer service line is great Alternatives considered [Insperity](https://www.capterra.com/p/56017/Insperity-Recruiting/)[Paychex Flex](https://www.capterra.com/p/119841/Paychex-Flex/) Reason for choosing ADP TotalSource Benefit offerings were better than others Switched from [RUN Powered by ADP](https://www.capterra.com/p/185859/RUN/) Needed full benefits and ADP Run didn't offer that. Review Source GF Gabriella F. Mgr Education Management Used the software for: 2+ years ### "Great product" October 11, 2024 5.0 We have had it for years and it has given us peace of mind Pros The app and platform are both self intuitive and pretty esasy to use. Cons The turn around time on questions or on getting a hold of a rep. Alternatives considered [Paychex Flex](https://www.capterra.com/p/119841/Paychex-Flex/) Reason for choosing ADP TotalSource We had the service for several years and decided to see if it was competitive. With Paycheck's proposal, we realized that ADP needed to make adjustments. We contacted our sales rep and she right away helped us do a fair comparison and improved our prices. We decided to stay with ADP. Review Source MA Michelle A. Director of Accounting Hospital & Health Care Used the software for: 1-2 years ### "Positive experience with ADP" October 16, 2024 5.0 Overall our experience with ADP is a possitive one. Pros Website has been redone which makes it easier to navigate. Cons Reports can be a little complicated to pull. Alternatives considered [Paycom](https://www.capterra.com/p/130949/Paycom/)[Paychex Flex](https://www.capterra.com/p/119841/Paychex-Flex/) Reason for choosing ADP TotalSource Ease of benefits administration and cost Review Source MB Mark B. Director of Finance and Donor Relations Education Management Used the software for: 2+ years ### "Review of Oct 16, 2024 5IV" October 16, 2024 3.0 At times, inconsistent information provide to both the administrator and to the employee. The information provided contradicts what has already been told. This has happen on several instances. At times, feel the "dealing with big company". Pros Good product for companies with limited employee resources. Can refer certain employee questions to Mylife. Cons 1) Employee benefits are can not be allocated based upon employee "home department". 2) Total source is expensive to small organizations. 3) We were looking at implementing time clock functions into our processes. Based upon cost, went with different company. We have 50 employee of which 10 use time clock. Quote was based on total employees, which includes seasonal coaches/substitutes and short term employees, who are not hourly. Create a different system for smaller companies-which seems to be your sweet spot. Review Source RK Raymond K. CEO Medical Devices Used the software for: 2+ years ### "Good Experience" October 23, 2024 5.0 Always helpful regarding legal/ HR issues Pros The benefits programs, the counseling about employees, and simplicity of doing payroll Cons Changing of reps too often and delays in urgent responses Alternatives considered [SurePayroll](https://www.capterra.com/p/225706/SurePayroll/) Reason for choosing ADP TotalSource The full scope of the offering and benefits Review Source AH Alan H. Global Support Manager Commercial Real Estate Used the software for: 2+ years ### "ADP Total Source Review" October 9, 2024 4.0 ADP TotalSource is a robust all-in-one HR solution. Pros I appreciate the excellent support provided by the ADP team. Cons The current payroll system involves numerous manual procedures that are not only time-intensive but also increase the risk of errors. Review Source DP Dawn P. CFO Entertainment Used the software for: 2+ years ### "Some Concerns" October 3, 2024 3.0 50/50 Some departments are very well run and some are very bad Pros Our Hr and Payroll reps are wonderful and helpful Upgraded platfom is very easy to find things During COVID the reporting was spot on Cons Tax department and 401 (k) department are horrible. Mylife Advisor is not as expected with help Alternatives considered [Justworks](https://www.capterra.com/p/223913/Justworks/)[Paychex Flex](https://www.capterra.com/p/119841/Paychex-Flex/) Reason for choosing ADP TotalSource Was here when I started the boss did not want to change Review Source Similar Products Featured ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.