# Page 6 | ADP TotalSource Reviews 2026. Verified Reviews, Pros & Cons | Capterra

> Page 6 - Is ADP TotalSource the right Human Resources solution for you? Explore 456 verified user reviews from people in industries like yours to make a confident choice.

Source: https://www.capterra.com/p/113109/ADP-TotalSource/reviews

---

ADP TotalSource

4.2 (456)

[View alternatives](https://www.capterra.com/p/113109/ADP-TotalSource/alternatives/)

Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/)

* * *

Last updated March 13th, 2026

# Page 6 - Reviews of ADP TotalSource

## Showing most helpful reviews

Showing 126-150 of 456 Reviews

Sort by:

Most Helpful

Rating

Company Size

Reviewer's Role

Length of Use

Frequency of Use

TA

Thomas A.  
HR Manager  
Information Technology and Services  
Used the software for: 1-2 years

### "Solid foundation for HR operations"

October 10, 2024

5.0

ADP Total Source is a reliable platform.

Pros

Overall the stability, features and decent support is always there.

Cons

Reporting is not very easy to navigate. It could be better.

Review Source

SC

Sal C.  
CFO  
Luxury Goods & Jewelry  
Used the software for: 2+ years

### "ADP TotalSource review"

October 17, 2024

5.0

Have been with them since 2017 and they do a great job.

Pros

Great service and product offerings. Extremely responsive and reliable.

Cons

Pricing structure based upon overall payroll.

Alternatives considered

[Justworks](https://www.capterra.com/p/223913/Justworks/)

Reason for choosing ADP TotalSource

Overall package, largest PEO, and reputation

Review Source

KJ

Kyle J.  
CFO  
Automotive  
Used the software for: 2+ years

### "ADP Review"

October 9, 2024

5.0

Pros

ADP is reliable with Payroll delivery and quick to assist to problems during payroll days. Also its platform is easy to use and pretty self explanatory

Cons

Request to update changes or permissions do take some time to be addressed and it is hard to reach an operator through email.

Review Source

MS

MICHELE S.  
accounting mgr  
Paper & Forest Products  
Used the software for: 2+ years

### "Accounting Mgr"

October 9, 2024

5.0

It has been a positive experience overall

Pros

hr /payroll rep is always very helpful..

Cons

used to be calling in would take a while for someone to answer-- but that has been better this last year

Switched from

[Paychex Flex](https://www.capterra.com/p/119841/Paychex-Flex/)

hr went to pot at paychex- so we moved to ADP

Review Source

SG

Suzanne G.  
Site Administrator-VP  
Pharmaceuticals  
Used the software for: 2+ years

### "Loving the WFN portal for ADP"

October 3, 2024

5.0

We really enjoy the ease of burden for payroll and benefits administration. Once your company is setup, maintenance is a breeze!!

Pros

The new workforce now portal is awesome!! I love that the tasks are on the home page so you can stay compliant!

Cons

The old portal...communication has improved greatly.

Review Source

DB

Douglas B.  
Executive Director  
Law Enforcement  
Used the software for: 2+ years

### "ADP is a great partner"

October 9, 2024

5.0

ADP has been an excellent partner who provides vital services to help our small organization thrive.

Pros

Very prompt and professional assistance provided by our assigned ADP business partner. Outstanding payroll services

Cons

none noted. Our experience has been very positive.

Review Source

JJ

JOSEPHINE J.  
Office Manager  
Construction  
Used the software for: 1-2 years

### "ADP it's your choice."

October 3, 2024

4.0

My overall experience is they are a good advocate in your corner.

Pros

What I enjoy most about ADP is the personal they have in most departments. They get to know you.

Cons

It's not easy to get a manager or supervisor in the phone when there is an issue. The price keeps going up!

Switched from

[QuickBooks Enterprise](https://www.capterra.com/p/174984/QuickBooks-Enterprise/)

The HR assistance program. The ease of payroll but most of all the workers comp.

Review Source

SR

Stephen R.  
President  
Construction  
Used the software for: 2+ years

### "Ross Electric, Inc. review of ADP TotalSource"

October 3, 2024

5.0

Well, I believe I was the first company to sign up for ADP TotalSource in Oregon, was using ADP Payroll previously. has saved me endless amount of time. no longer having to get HR bids every year, and again the simplicity of new hires is such a time saver. Peace of Mind.

Pros

simplicity of new hires, total turnkey of HR.

Cons

can't really think of any, sometimes getting ahold of HR department can be hard, no one answers the phone.

Switched from

[ezLaborManager](https://www.capterra.com/p/212443/EzLaborManager/)

at the time, I was able to lower my medical deduction from 5K to 1K with the same coverage. this was the main reason.

Review Source

GR

Gabriela R.  
CFO  
Banking  
Used the software for: 2+ years

### "Very satisfied with the service"

October 16, 2024

5.0

Pros

In my case i have everything in the same platform. payroll, benefits, etc.

Cons

when i have to call i spent at least 10 min to get the right person.

Review Source

AD

Ann D.  
Director of Education  
Education Management  
Used the software for: 2+ years

### "ADP Review"

October 10, 2024

4.0

Overall we are content since we are able to access medical benefits.

Pros

Access to medical and dental benefits for our small company.

Cons

The portal is difficult to navigate. Adding on new employees is difficult for someone who does not have HR experience. Our payroll specialist often doens't respond and we were overcharged delivery fees which have not yet been resolved.

Alternatives considered

[TriNet](https://www.capterra.com/p/192254/TriNet/)

Reason for choosing ADP TotalSource

They were unable to provide all the same services.

Review Source

EH

Erin H.  
VP  
Medical Devices  
Used the software for: 2+ years

### "Good payroll/HR platform, but mediocre customer service"

October 14, 2024

3.0

ADP gave us everything we needed from a payroll/HR management standpoint, but customer service was lacking.

Pros

ADP gave us good bargaining power with health insurance plans.

Cons

ADP's response time and general customer service was not acceptable.

Review Source

SG

Stephanie G.  
Business Operations Manager  
Architecture & Planning  
Used the software for: 2+ years

### "Business Operations Manager"

October 3, 2024

4.0

Excellent service from representatives. \[sensitive content hidden\] are great to work with. Always responsive and have the answers.

Pros

Fairly easy to use. The website is intuitive once you learn the basics.

Cons

Having to do payroll in multiple steps waiting for approvals before continuing.

Review Source

TS

Tim S.  
VP  
Food & Beverages  
Used the software for: 2+ years

### "Making HR Simple"

October 23, 2024

5.0

I usually get immediate reply on questions, that's key.

Pros

A complete HR source with payroll, insurance and worker's comp.

Cons

There's not much, I guess only the increase in yearly service fees.

Review Source

BH

Bobby H.  
CEO  
Non-Profit Organization Management  
Used the software for: 2+ years

### "ADP Review"

October 3, 2024

4.0

It has been an absolute pleasure to work with our HR professional. She is very knowledgeable and prompt in all communications.

Pros

Having everything in one platform is very efficient.

Cons

Health insurance rates and options aren’t as competitive as I would like.

Review Source

LS

Lisa S.  
Director of Finance  
Design  
Used the software for: 2+ years

### "Satisfied on the whole"

October 3, 2024

4.0

My issues have generally been resolved to my satisfaction

Pros

Customer Service Reps for each Sector are usually available to help sort out whatever issue I am having in a timely manner

Cons

Software not clear. Should be easier to find W2 for example

Alternatives considered

[Paychex Flex](https://www.capterra.com/p/119841/Paychex-Flex/)

Reason for choosing ADP TotalSource

To Retain my specific Insurance Plan. Paychex was cheaper and I had used it at my prior company, but I did not want to switch my insurance plan

Review Source

DC

David C.  
Partner  
Retail  
Used the software for: 2+ years

### "ADP is the complete package"

October 23, 2024

4.0

No hiccups, but you really need to know where to find things.

Pros

It has everything we need to handle payroll and HR.

Cons

software is a bit overwhelming, a lot of basic stuff is hidden away.

Review Source

NS

Neal S.  
Managing Director  
Automotive  
Used the software for: 2+ years

### "ADP PEO Review"

October 23, 2024

4.0

Very good originally but service level has decreased every year

Pros

Reporting capabilities are nice. Ease of benefit renewal is also nice

Cons

Service fee is excessive and benefits of service have decreased

Review Source

BI

Ben I.  
President and CEO  
Insurance  
Used the software for: 2+ years

### "ADP has my payroll & personnel back!"

October 4, 2024

5.0

It has been really good. ADP does a great job.

Pros

It works and it is very comprehensive. There is great technology supporting the site.

Cons

It almost has too many bells & whistles. Sometimes, I just want something simple & easy.

Alternatives considered

[Paychex Flex](https://www.capterra.com/p/119841/Paychex-Flex/)

Reason for choosing ADP TotalSource

ADP offers many more features and has a much better website

Review Source

ME

Marco E.  
Trainer  
Banking  
Used the software for: 2+ years

### "Just a Timecard "

August 24, 2024

3.0

Pros

Simple punch in software for employees to use.

Cons

Total source lacked overall from system login to navigation for employees and administrators.

Review Source

Response from ADP

September 20, 2024

Hi Marco. Thank you for posting a review. We would like the opportunity to talk and investigate your feedback further. If you’re interested, please email your contact info to clientfeedback@adp.com. We’ll get you in touch with the right team to help resolve your issues as quickly as possible.

YS

Yolanda S.  
Managed Care Coordinator  
Hospital & Health Care  
Used the software for: 2+ years

### "ADP Totalsource"

October 15, 2024

5.0

Pros

The ease of using the app for timecard purposes

Cons

Our mgt changed to a different software in 2020.

Review Source

PO

Patrick O.  
Controller  
Apparel & Fashion  
Used the software for: 2+ years

### "Jones and Vining"

October 3, 2024

4.0

Great experience with the people in both HR & Payroll

Pros

Ease to work within the modules. The payroll process is smooth

Cons

Reporting of prior periods can be cumbersome

Alternatives considered

[Paychex Flex](https://www.capterra.com/p/119841/Paychex-Flex/)

Reason for choosing ADP TotalSource

We were already in an ADP product and the transition was seemless

Review Source

GW

Gerard W.  
ceo  
Computer & Network Security  
Used the software for: 2+ years

### "ADP Review"

October 23, 2024

3.0

ok not great just OK not more to say on this topic

Pros

payroll is done on time - never had an issue with benefits

Cons

lack of customer service - I can never get in touch with my rep. (on my 3rd one now) typical have to email multiple times and the threaten to escalate before I get any service

Review Source

MW

Michele W.  
President  
Construction  
Used the software for: 1-2 years

### "ADP Review"

October 10, 2024

5.0

Pros

Ease of use and friendly staff. Our reps are all top notch

Cons

Website can be difficult to navigate if you are new to it.

Review Source

CM

Cheryl M.  
Comptroller  
Hospital & Health Care  
Used the software for: 1-2 years

### "Real Time Response & User-Friendly Report Generation"

October 3, 2024

5.0

Very good and report generation are user friendly

Pros

Received the Response time is real time.

Cons

Request for documentation regarding UI claims should be directed to HR Personnel.

Alternatives considered

[Asure](https://www.capterra.com/p/159581/Payroll-Tax-Management/)

Reason for choosing ADP TotalSource

It was setup as ADP when I came in. Even though, I would still choose ADP because of positive experience.

Review Source

CL

Candy L.  
HR  
Electrical/Electronic Manufacturing  
Used the software for: 2+ years

### "Good tool for HR "

October 9, 2024

4.0

I am pretty satisfied with ADP total source platform

Pros

Good resource and some add-on value report to use.

Cons

Sometimes it takes long to fix simple errors.

Review Source

Similar Products

Featured