# Page 7 | ADP TotalSource Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 7 - Is ADP TotalSource the right Human Resources solution for you? Explore 457 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/113109/ADP-TotalSource/reviews --- ADP TotalSource 4.2 (457) [View alternatives](https://www.capterra.com/p/113109/ADP-TotalSource/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Page 7 - Reviews of ADP TotalSource ## Showing most helpful reviews Showing 151-175 of 457 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use ME Marco E. Trainer Banking Used the software for: 2+ years ### "Just a Timecard " August 24, 2024 3.0 Pros Simple punch in software for employees to use. Cons Total source lacked overall from system login to navigation for employees and administrators. Review Source Response from ADP September 20, 2024 Hi Marco. Thank you for posting a review. We would like the opportunity to talk and investigate your feedback further. If you’re interested, please email your contact info to clientfeedback@adp.com. We’ll get you in touch with the right team to help resolve your issues as quickly as possible. JH Jeffrey H. General Manager Non-Profit Organization Management Used the software for: 2+ years ### "From A GM Perspective" October 9, 2024 5.0 Overall they are very responsive and provide great resources. Pros They have a tremendous amount of support and services available to help us run our business. Cons Costs are very high. Would like to see a standard price based on the amount of employees versus the amount of payroll. Review Source CM Cheryl M. Comptroller Hospital & Health Care Used the software for: 1-2 years ### "Real Time Response & User-Friendly Report Generation" October 3, 2024 5.0 Very good and report generation are user friendly Pros Received the Response time is real time. Cons Request for documentation regarding UI claims should be directed to HR Personnel. Alternatives considered [Asure](https://www.capterra.com/p/159581/Payroll-Tax-Management/) Reason for choosing ADP TotalSource It was setup as ADP when I came in. Even though, I would still choose ADP because of positive experience. Review Source LT Laurel T. VP of Finance Management Consulting Used the software for: 2+ years ### "HSI Review of ADP" October 9, 2024 3.0 Frustrating, but easier that handling in house. Pros That all services are handled through ADP and we don't have to have a dedicated staff to handle payroll and HR matters. Cons Employee churn and lack of accountability and effort, too large and no oversite. Switched from [ADP Workforce Now](https://www.capterra.com/p/155895/WorkforceNow/) Needed totalsource rather that just payroll service. Review Source HK Hormoz K. Director Consumer Services Used the software for: 2+ years ### "Director of Accounting" October 9, 2024 3.0 My overall experience is So-So, it is very basic platform. Pros Saving time is the only advantage for us to run the payroll through ADP TotalSource Cons Customer service and website reporting is very poor. Review Source AH Anders H. Site manager Information Technology and Services Used the software for: 2+ years ### "Review Hydra" October 23, 2024 4.0 Pros Makes it easy for me. Fast support always Cons No sure it´s competitive - could maybe get same same service at lower cost Review Source AM Alison M. General Manager Facilities Services Used the software for: 2+ years ### "Great service" October 3, 2024 5.0 they always have updated and new way to make the experience much better for their customers Pros The ease of solving any issue you may have when you call for assistance or any questions Cons I can not think of anything that I do not like or need to improve Review Source JE Jeri E. HR Generalist Warehousing Used the software for: Less than 6 months ### "Simple and Easy" October 9, 2024 5.0 Overall experience with ADP TotalSource is good. It's great for someone that is using ADP for the first time. Pros ADP has always been easy to use and user friendly. I've only used TotalSource for around 2 months and it's been nothing but simple. Cons Compared to the other ADP products, TotalSource's UI and/or UX design tends to lean towards being outdated. As someone that has used Workforce as their Payroll and a bit of their HRIS, it would be nice if some processes were automated than doing data entry. Review Source JL Jasmine L. Office Manager Research Used the software for: 2+ years ### "Office Manager" October 3, 2024 4.0 Pros Help us on new hiring and payroll setup. Responsive. Cons The healthcare insurance choices for small business are not flexible at all. Small businesses should have more choices tailoring to specific coverages. Provide us a list of coverages, such as general health, Pregnancy.....that we can choose from Review Source RS Robin S. Regional Director Real Estate Used the software for: 1-2 years ### "Regional Director" October 23, 2024 5.0 The personal service is great. The website is not so easy to navigate. Pros Response time on calls and emails is great Cons website not easy to navigate due to terminology Review Source EM Eric M. Owner Medical Practice Used the software for: 1-2 years ### "ADP Total Source Review" October 9, 2024 4.0 Overall positive and supportive. Good for small businesses. Pros Computerized platform upgrade last tear was a big enhancement. Cons Oversight has been an issue in past where compliance was an issue. Review Source VR Verified Reviewer VP Accounting Real Estate Used the software for: 6-12 months ### "ADP Recommendation" October 23, 2024 5.0 Overall recommended platform. Could use some improvement in PEO services. Pros Reporting features and PEO services. Ease of navigation within the different modules and quick access to support. Cons At times difficult to reach our dedicated PEO / payroll support rep but general support is usually available. Review Source AW Amanda W. Managing Optometrist Medical Practice Used the software for: 2+ years ### "Managing optometrist " August 27, 2024 5.0 Overall very happy with ADP TotalSource. It has everything taken care of and is easy to use for staff. Pros It is simple and easy to use. Very user friendly and walks you through each step. Cons Sometimes hard to navigate where things are on the website Review Source KS Kalonishay S. Operators Pharmaceuticals Used the software for: 2+ years ### "ADP for jobs" August 22, 2024 5.0 Very helpful, helps you navigate check stubs, W4, and you horus Pros very easy to use especially to look at your checks as well Cons No dislikes about ADP been using it for years actually Review Source TC Tiffany C. Owner Health, Wellness and Fitness Used the software for: 1-2 years ### "Gets the job done" September 27, 2024 3.0 Has less features than some other systems. But gets the job done. Pros I can use the pay calculator and see break downs of pay. Cons I don't like that employees can't change their tax info on our system. Review Source PF Peter F. President Construction Used the software for: 2+ years ### "L&L Glass experience" June 3, 2024 1.0 I wish it never happened. Honestly, if you are someone reading this, please call me before moving forward. You can get equal heath care offerings now. Use ADP for payroll but nothing else. Their Total Source venture was a mistake. You get no personalized service and the cost is outrageous. You don’t get a “dedicated” rep tied to your account. You call and they never pick up. “Your account representative is currently unavailable. Press “1” to get the next available specialist to help you”. I can’t tell you how many times I heard that. Pros Reduced health care cost for my employees. Cons EVERYTHING ELSE! I have been through hell with this service from employee management to ERTC filing. They know this and still send the tone deaf automated questionairre. Switched from [RUN Powered by ADP](https://www.capterra.com/p/185859/RUN/) Better health care offerings for my employees through a PEO relationship. Review Source Response from ADP September 20, 2024 Hi Peter. Thank you for posting a review. We’re sorry that your experience did not match your expectations. This is on us. We would like the opportunity to talk with you and investigate your feedback further and how we can make things right. If you are interested, email your contact information and company name to clientfeedback@adp.com. Looking forward to hearing from you. RM Rachael M. Server Food & Beverages Used the software for: 1-2 years ### "Simple platform for employees to navigate payroll information online" July 8, 2024 4.0 Overall a positive experience with using ADP as a user/employee and would use again especially if an app feature is built in. Pros Ability to access pay stubs online at any point in time was important and ease to locate specific pay stubs was relatively easy. Cons No app feature at the time of use for a more efficient and streamlined process. Also, when company had switched payroll providers to better integrate with their other systems, all employees lost access to ADP login credentials/accounts and therefore could not access previous payroll history. Review Source ML Milena L. Executive Director Non-Profit Organization Management Used the software for: 2+ years ### "About ADP Total Source for MCHC\_OGW" June 9, 2024 4.0 Pros HR representative is a hard dedicated worker Cons No support from the Payroll team. I have to call each time I run payroll. The system is not calculating accruals properly and it is creating problems with the staff. We will be changing the policies so it will be more simple and accurate. Reason for choosing ADP TotalSource All in one system. Also, the Board decided after ADP's sales presentation that it promised a productive and robust system back in 2017. Switched from [ezLaborManager](https://www.capterra.com/p/212443/EzLaborManager/) Benefits as part of the packet as well as all in one system. Review Source PS Paul S. Finance Director Non-Profit Organization Management Used the software for: 2+ years ### "Satisfied Client" June 4, 2024 5.0 The people are their best asset. looking forward to the software update (only 2 more weeks) I think that will help with all of our reporting and usability issues. Pros Payroll processing is fairly simple. my direct reps, \[sensitive content hidden\] (payroll) and Goldie (admin) are great and alway seem to make a great effort to assist us. Cons software is a little outdated, integration between total source and time clock are poor. reports are not always what we need and cant be customized, not a lot of choices. Alternatives considered [Insperity](https://www.capterra.com/p/56017/Insperity-Recruiting/) Reason for choosing ADP TotalSource Price was an important factor but it was really important to be able to provide a wide rage of benefits for employees. Review Source PP Paul P. President Facilities Services Used the software for: 2+ years ### "ADP Reveiw" June 7, 2024 5.0 We like working with ADP because we can trust their experience. All issues are handled in timely fashion. Pros We love the efficiency of all employee data, payroll, benefits, HR all in one place. Also the self-service generation of WC certificates of insurance. (Marsh) ADP Team is very responsive and a pleasure to work with. Cons Report generation can be tricky to find what you need but overall ok. Review Source SS Scott S. Director, People Operations Insurance Used the software for: 6-12 months ### "ADP TotalSource strengths " June 17, 2024 5.0 Good overall, especially in terms of payroll and compliance. Pros ADP TotalSource is especially good at payroll, there is a reason more companies use ADP than any other system. Also, the PEO services really help me stay compliant in a multi-state environment as a HR department of one. Cons Lack of negotiating flexibility with health insurance renewals. Review Source JO John O. Trainer Gambling & Casinos Used the software for: 2+ years ### "Ease of Mind " June 7, 2024 5.0 Always been great , took the pressure of keeping up with changing employees , rules and regulation changes and benefits off the table , to better concentrate on your business Pros They’ve throughout the years handle all my issues with payroll and benefits competently and thoroughly, to where I never had to over think or worry about that part of my business Cons Haven’t come up with any To address ! Reason for choosing ADP TotalSource Started with Staffing Network which was bought out by ADP decades ago and haven’t had a problem or complaint with ADP since Review Source AL Anna L. Director of Business Operations Oil & Energy Used the software for: 2+ years ### "Good but service is declining." June 3, 2024 4.0 I like ADP. However, they need to determine a way to improve their current operations. Hire more staff and keep costs down. Pros All-in-one services for HR needs. We are a small business and needed a partner to cover these services for us. ADP offered a comprehensive, full-service platform and team. Cons Service is declining. We have been with ADP for over a decade, and I have seen a real shift in the level of service provided. This includes response times, level of service, ADP morale (within their own teams), etc. Their reps are all helpful, but they appear to be over-tasked. This has become more and more evident in the last 3-4 years. Reason for choosing ADP TotalSource We need a full-service HR platform. We do not have internal positions that can support our company's HR needs. Review Source AP Andrew P. Vice President Machinery Used the software for: 2+ years ### "Was good but not anymore." June 7, 2024 2.0 Pros All in one platform was simple to use until the past few years Cons High costs and delayed responses to critical questions that delayed business decisions Review Source Response from ADP June 13, 2024 Hi Andrew, thank you for providing the review! We look forward to continuing our partnership and better ensuring your company's needs are being met with ADP TotalSource. Have a great day! RV Rosemary V. Owner Medical Practice Used the software for: 2+ years ### "Owner administrator" June 7, 2024 5.0 Overall, experience has been excellent. Definitely has removed any payroll tax issues that could arise. Pros The best part about having ADP handle your payroll you have the confidence that they know the latest tax laws, and they own the responsibility for taxes all being paid on time and getting posted to the correct accounts Cons We have used ADP over 15 years I would say the only con we have had is if our representative has changed sometimes it takes a little bit of time to catch them up to speed on what we need from them Alternatives considered [QuickBooks Desktop](https://www.capterra.com/p/212058/QuickBooks-Desktop-Pro/) Reason for choosing ADP TotalSource I thought we had more professional coverage and protection Review Source Similar Products Featured ## Related categories [Benefits Administration](https://www.capterra.com/benefits-administration-software/)[Human Resources](https://www.capterra.com/human-resource-software/)[Onboarding](https://www.capterra.com/onboarding-software/) ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.