# Page 7 | ADP TotalSource Reviews 2026. Verified Reviews, Pros & Cons | Capterra

> Page 7 - Is ADP TotalSource the right Human Resources solution for you? Explore 456 verified user reviews from people in industries like yours to make a confident choice.

Source: https://www.capterra.com/p/113109/ADP-TotalSource/reviews

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ADP TotalSource

4.2 (456)

[View alternatives](https://www.capterra.com/p/113109/ADP-TotalSource/alternatives/)

Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/)

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Last updated March 13th, 2026

# Page 7 - Reviews of ADP TotalSource

## Showing most helpful reviews

Showing 151-175 of 456 Reviews

Sort by:

Most Helpful

Rating

Company Size

Reviewer's Role

Length of Use

Frequency of Use

JS

Judy S.  
Accounting Mgr  
Accounting  
Used the software for: 2+ years

### "TrueCordis Review"

October 16, 2024

5.0

Very good - anyone I get is always very helpful

Pros

They are always very helpful and always ready to care of my questions or need

Cons

Sometimes it takes a while for them to get back with me, when they do, they are helpful

Review Source

JH

Jeffrey H.  
General Manager  
Non-Profit Organization Management  
Used the software for: 2+ years

### "From A GM Perspective"

October 9, 2024

5.0

Overall they are very responsive and provide great resources.

Pros

They have a tremendous amount of support and services available to help us run our business.

Cons

Costs are very high. Would like to see a standard price based on the amount of employees versus the amount of payroll.

Review Source

HK

Hormoz K.  
Director  
Consumer Services  
Used the software for: 2+ years

### "Director of Accounting"

October 9, 2024

3.0

My overall experience is So-So, it is very basic platform.

Pros

Saving time is the only advantage for us to run the payroll through ADP TotalSource

Cons

Customer service and website reporting is very poor.

Review Source

JL

Jasmine L.  
Office Manager  
Research  
Used the software for: 2+ years

### "Office Manager"

October 3, 2024

4.0

Pros

Help us on new hiring and payroll setup. Responsive.

Cons

The healthcare insurance choices for small business are not flexible at all. Small businesses should have more choices tailoring to specific coverages. Provide us a list of coverages, such as general health, Pregnancy.....that we can choose from

Review Source

LT

Laurel T.  
VP of Finance  
Management Consulting  
Used the software for: 2+ years

### "HSI Review of ADP"

October 9, 2024

3.0

Frustrating, but easier that handling in house.

Pros

That all services are handled through ADP and we don't have to have a dedicated staff to handle payroll and HR matters.

Cons

Employee churn and lack of accountability and effort, too large and no oversite.

Switched from

[ADP Workforce Now](https://www.capterra.com/p/155895/WorkforceNow/)

Needed totalsource rather that just payroll service.

Review Source

AM

Alison M.  
General Manager  
Facilities Services  
Used the software for: 2+ years

### "Great service"

October 3, 2024

5.0

they always have updated and new way to make the experience much better for their customers

Pros

The ease of solving any issue you may have when you call for assistance or any questions

Cons

I can not think of anything that I do not like or need to improve

Review Source

AW

Amanda W.  
Managing Optometrist  
Medical Practice  
Used the software for: 2+ years

### "Managing optometrist "

August 27, 2024

5.0

Overall very happy with ADP TotalSource. It has everything taken care of and is easy to use for staff.

Pros

It is simple and easy to use. Very user friendly and walks you through each step.

Cons

Sometimes hard to navigate where things are on the website

Review Source

JE

Jeri E.  
HR Generalist  
Warehousing  
Used the software for: Less than 6 months

### "Simple and Easy"

October 9, 2024

5.0

Overall experience with ADP TotalSource is good. It's great for someone that is using ADP for the first time.

Pros

ADP has always been easy to use and user friendly. I've only used TotalSource for around 2 months and it's been nothing but simple.

Cons

Compared to the other ADP products, TotalSource's UI and/or UX design tends to lean towards being outdated. As someone that has used Workforce as their Payroll and a bit of their HRIS, it would be nice if some processes were automated than doing data entry.

Review Source

AH

Anders H.  
Site manager  
Information Technology and Services  
Used the software for: 2+ years

### "Review Hydra"

October 23, 2024

4.0

Pros

Makes it easy for me. Fast support always

Cons

No sure it´s competitive - could maybe get same same service at lower cost

Review Source

KS

Kalonishay S.  
Operators  
Pharmaceuticals  
Used the software for: 2+ years

### "ADP for jobs"

August 22, 2024

5.0

Very helpful, helps you navigate check stubs, W4, and you horus

Pros

very easy to use especially to look at your checks as well

Cons

No dislikes about ADP been using it for years actually

Review Source

EM

Eric M.  
Owner  
Medical Practice  
Used the software for: 1-2 years

### "ADP Total Source Review"

October 9, 2024

4.0

Overall positive and supportive. Good for small businesses.

Pros

Computerized platform upgrade last tear was a big enhancement.

Cons

Oversight has been an issue in past where compliance was an issue.

Review Source

RS

Robin S.  
Regional Director  
Real Estate  
Used the software for: 1-2 years

### "Regional Director"

October 23, 2024

5.0

The personal service is great. The website is not so easy to navigate.

Pros

Response time on calls and emails is great

Cons

website not easy to navigate due to terminology

Review Source

PF

Peter F.  
President  
Construction  
Used the software for: 2+ years

### "L&L Glass experience"

June 3, 2024

1.0

I wish it never happened. Honestly, if you are someone reading this, please call me before moving forward. You can get equal heath care offerings now. Use ADP for payroll but nothing else. Their Total Source venture was a mistake. You get no personalized service and the cost is outrageous. You don’t get a “dedicated” rep tied to your account. You call and they never pick up. “Your account representative is currently unavailable. Press “1” to get the next available specialist to help you”. I can’t tell you how many times I heard that.

Pros

Reduced health care cost for my employees.

Cons

EVERYTHING ELSE! I have been through hell with this service from employee management to ERTC filing. They know this and still send the tone deaf automated questionairre.

Switched from

[RUN Powered by ADP](https://www.capterra.com/p/185859/RUN/)

Better health care offerings for my employees through a PEO relationship.

Review Source

Response from ADP

September 20, 2024

Hi Peter. Thank you for posting a review. We’re sorry that your experience did not match your expectations. This is on us. We would like the opportunity to talk with you and investigate your feedback further and how we can make things right. If you are interested, email your contact information and company name to clientfeedback@adp.com. Looking forward to hearing from you.

TC

Tiffany C.  
Owner  
Health, Wellness and Fitness  
Used the software for: 1-2 years

### "Gets the job done"

September 27, 2024

3.0

Has less features than some other systems. But gets the job done.

Pros

I can use the pay calculator and see break downs of pay.

Cons

I don't like that employees can't change their tax info on our system.

Review Source

VR

Verified Reviewer  
VP Accounting  
Real Estate  
Used the software for: 6-12 months

### "ADP Recommendation"

October 23, 2024

5.0

Overall recommended platform. Could use some improvement in PEO services.

Pros

Reporting features and PEO services. Ease of navigation within the different modules and quick access to support.

Cons

At times difficult to reach our dedicated PEO / payroll support rep but general support is usually available.

Review Source

ML

Milena L.  
Executive Director  
Non-Profit Organization Management  
Used the software for: 2+ years

### "About ADP Total Source for MCHC\_OGW"

June 9, 2024

4.0

Pros

HR representative is a hard dedicated worker

Cons

No support from the Payroll team. I have to call each time I run payroll. The system is not calculating accruals properly and it is creating problems with the staff. We will be changing the policies so it will be more simple and accurate.

Reason for choosing ADP TotalSource

All in one system. Also, the Board decided after ADP's sales presentation that it promised a productive and robust system back in 2017.

Switched from

[ezLaborManager](https://www.capterra.com/p/212443/EzLaborManager/)

Benefits as part of the packet as well as all in one system.

Review Source

MC

MIKE C.  
VP FINANCE AND ADMINISTRATION  
Construction  
Used the software for: 2+ years

### "ADP TotalSource Review"

May 29, 2024

4.0

Initially, using ADP didn't seem like a good option for us. The team seemed to be unresponsive and not always helpful. After about a little over a year, the team changed which provided us more quicker and better assistance and a lot more dedicated to resolving issues. Also, our Risk and Safety rep stopped by for the learning section and to assist with compliance. This was really helpful.

Pros

Benefits enrollment process Improvements with the team within ADP. Onboarding Process HR Business Partner Payroll Rep Learning Section

Cons

The "Cases" section could work better. It would be nice to work with multiple tabs. The I-9 section is difficult to locate for employees. There should be a notice when employees first login to address the I-9 completion. The learning section could be easier to work with.

Review Source

DA

Dena A.  
Accounting Manager  
Wholesale  
Used the software for: 2+ years

### "Costly but Worth It"

May 24, 2024

5.0

This company is the first company I've worked at that used ADP as its PEO. The fact that everything I could possibly need for payroll, HR, and compliance is available to me through ADP makes up for the cost. But the fact that ADP takes care of the majority of the annual/semi-annual/quarterly reporting as well as benefits makes the cost definitely worth it. I hope I never have to work without a PEO again! And as ADP is the largest (that I'm aware of), I hope my relationship with them continues!

Pros

I like that ADP is a one-stop shop, as far as payroll and HR are concerned, and they take care of a LOT of the reporting for our company, which is great for those of us who are constantly racing just to keep up with work on a daily basis.

Cons

The cost is high and there appears to be a lot of turnover at ADP.

Reason for choosing ADP TotalSource

I had recently attended a PEO presentation by an ADP rep and knew of all the benefits of taking them on as a PEO instead of just as a payroll processor.

Switched from

[RUN Powered by ADP](https://www.capterra.com/p/185859/RUN/)

It was more cost-effective to switch because of how much growth we were anticipating and how small we were at the time.

Review Source

Response from ADP

July 18, 2024

Hi Dena, thank you for the thorough review of TotalSource! Your feedback has been shared with our product development teams to continue driving positive changes. We are looking forward to the continued partnership!

KA

Kathy A.  
HR Director  
Building Materials  
Used the software for: 2+ years

### "ADP Totalsource"

May 29, 2024

5.0

Overall, I have been happy with ADP Totalsource, but feel that I am now doing so much more that I did before that you covered. I really need seamless system, so I can cover the employee needs and make sure their payroll, benefits, 401K, etc. is taken care of for them.

Pros

ADP has be good for me as a one person HR Department. I would have to say it was better before we changed over to Workforce

Cons

I really went through changes going to Workforce, and it has taken me time to adjust. It is very expensive, but I have not been walked through our billing and costs for your services since I changed over. Would love to continue with ADP, but would like a discount for the years we have been with you since 2013. I dop not like the training format. I need my employees to do their mandatory training, but the site is very difficult to navigate. Needs a better plan.

Reason for choosing ADP TotalSource

Chose ADP because we were growing and transitioning into a smaller office, and wanted the support for the team

Review Source

DM

Denise M.  
HR Manager  
Consumer Goods  
Used the software for: 2+ years

### "ADP TotalSource is perfect for HR department of One"

May 24, 2024

5.0

I would highly recommend to any HR department of One to use ADP TotalSource. As a company with 60 employees in 11 states, it makes sense to have the added support for state and local compliance in both payroll and policy and procedures. We have employees in CA, which is always coming out with new regulations to adhere to. In addition, I can offer my 60 employees excellent benefits that are typically provided by much larger organizations. Other companies may be less money than ADP, but we get access to other products that would cost us money if we did not have ADP TS. For example, a handbook builder, a learning dashboard, Payscale data,

Pros

As an HR professional, there is always something that comes up that you never had to deal with before. Besides researching and asking other professionals, I have the support of an HR Business partner who has resources at her disposal to assist me in the best plan of action to proceed.

Cons

A few times, I have put through a request in the service portal that went unanswered. I have learned to make sure my HR Business Partner or Payroll Partner is aware of my submission to assist along the way.

Reason for choosing ADP TotalSource

It made perfect business sense. I now have a handbook builder, a compensation dashboard, a learning dashboard, a recruitment dashboard, a performance dashboard, compliance information and other tools to assist me and my management make informed decisions. We are confident with the support we have received so far.

Review Source

Response from ADP

July 18, 2024

Hi Denise, wow! Thank you so much for this review! We appreciate your feedback and know it will be helpful and informative for other customers. Let us know if you need anything at all to continue having a great experience!

DB

Dawn B.  
Practice Administrator  
Medical Practice  
Used the software for: 2+ years

### "R&V ADP Review"

May 24, 2024

3.0

Overall, underwhelming. The costs have been exorbitant. The onboarding processes was a mess. Reports should have been proactively set up for interfaces and the turnaround time to correct was unreasonably long. The second year our renewal went up 18%. The saving grace was the HR and payroll rep and their assistance through the process.

Pros

I liked consolidating all of the employee information on one platform. The mobile app is great for employees. The clock in and out options are great. Our reps, when available, are fantastic.

Cons

The cost. The unavailability of reps. The learning module is terrible. Reporting module is not user friendly. The leave management process is also not good.

Review Source

Response from ADP

September 20, 2024

Hi Dawn. Thank you for posting a review. We’re sorry that your experience did not match your expectations. This is on us. We would like the opportunity to talk with you and investigate your feedback further and how we can make things right. If you are interested, email your contact information and company name to clientfeedback@adp.com. Looking forward to hearing from you.

LL

Laura L.  
Owner  
Education Management  
Used the software for: 1-2 years

### "Not Cost Effective "

May 24, 2024

2.0

It is important for small businesses to understand their costs at all times. If you decide to go with TS understand that you cannot change one part without unraveling everything. They lock you in and it is very difficult to make a change that makes the most sense for your business. The HR component is not strong. HR is not involved, with the exception of benefits one time per year and the renewal of the contract. HR should not be involved with the nuances of health insurance. HR is also expected to understand the laws in each state and they don't which means they give bad or inaccurate advice. Also, BE AWARE that the industry standard is that EPLI insurance is grandfathered in the event a company is sued. Not the case with ADP. Also, our company is owed an ERC credit. Having a PEO actually slowed this process down, because the ERC company had to work through the layers of people at ADP. It's been over a year and I am still dealing with ADP and trying to get our refund. Lastly, outsourcing allows small business to shop, be in control and determine what is best for their businesses as needs change. An example of this is the health insurance offered through ADP. It is expensive and is honestly terrible in comparison to shopping independently. I was told that ADP is the largest employer in the country and they had major negotiating power for the best benefits. This is 100% inaccurate (in my experience). I was able to get a much better policy for my employees at 75% of the cost! ADP is unaffordable and over-promises.

Pros

The payroll was the best part of TS. I am keeping the payroll and dumping TS.

Cons

HR is totally oversold. They are involved one time per year, when it is time to renew the contract and benefits. Other than that they do not partner on any level.

Review Source

Response from ADP

July 18, 2024

Hi Laura, thank you for posting a review. We’re sorry that your experience did not match your expectations. We would like the opportunity to talk and investigate your feedback further and how we can make things right going forward. If you are interested, email your contact information and company name to clientfeedback@adp.com. Looking forward to hearing from you.

KE

Karen E.  
Executive Director  
Financial Services  
Used the software for: 2+ years

### "ADP Totalsource"

May 28, 2024

5.0

Pros

Takes a lot of tasks around HR and payroll and consolidates into central location. Great for managing e-documents for EEs, has lots of self service options for EEs to help cut down on having a person to answer questions. Great for keeping track of all the important payroll and HR functions.

Cons

Customer support can be challenging sometimes. We used to have a support person that was great but he got moved and his replacement hasn't been as responsive. I do find that calling in to general support is usually pretty good though. The reporting can be a little cumbersome.

Reason for choosing ADP TotalSource

ease of use, prior experience with ADP,

Switched from

[ADP Workforce Now](https://www.capterra.com/p/155895/WorkforceNow/)

needed to have the benefits managed along with other benefits of a PEO.

Review Source

PS

Paul S.  
Finance Director  
Non-Profit Organization Management  
Used the software for: 2+ years

### "Satisfied Client"

June 4, 2024

5.0

The people are their best asset. looking forward to the software update (only 2 more weeks) I think that will help with all of our reporting and usability issues.

Pros

Payroll processing is fairly simple. my direct reps, \[sensitive content hidden\] (payroll) and Goldie (admin) are great and alway seem to make a great effort to assist us.

Cons

software is a little outdated, integration between total source and time clock are poor. reports are not always what we need and cant be customized, not a lot of choices.

Alternatives considered

[Insperity](https://www.capterra.com/p/56017/Insperity-Recruiting/)

Reason for choosing ADP TotalSource

Price was an important factor but it was really important to be able to provide a wide rage of benefits for employees.

Review Source

AL

Anna L.  
Director of Business Operations  
Oil & Energy  
Used the software for: 2+ years

### "Good but service is declining."

June 3, 2024

4.0

I like ADP. However, they need to determine a way to improve their current operations. Hire more staff and keep costs down.

Pros

All-in-one services for HR needs. We are a small business and needed a partner to cover these services for us. ADP offered a comprehensive, full-service platform and team.

Cons

Service is declining. We have been with ADP for over a decade, and I have seen a real shift in the level of service provided. This includes response times, level of service, ADP morale (within their own teams), etc. Their reps are all helpful, but they appear to be over-tasked. This has become more and more evident in the last 3-4 years.

Reason for choosing ADP TotalSource

We need a full-service HR platform. We do not have internal positions that can support our company's HR needs.

Review Source

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