# Page 8 | ADP TotalSource Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 8 - Is ADP TotalSource the right Human Resources solution for you? Explore 457 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/113109/ADP-TotalSource/reviews --- ADP TotalSource 4.2 (457) [View alternatives](https://www.capterra.com/p/113109/ADP-TotalSource/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Page 8 - Reviews of ADP TotalSource ## Showing most helpful reviews Showing 176-200 of 457 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use DA Dena A. Accounting Manager Wholesale Used the software for: 2+ years ### "Costly but Worth It" May 24, 2024 5.0 This company is the first company I've worked at that used ADP as its PEO. The fact that everything I could possibly need for payroll, HR, and compliance is available to me through ADP makes up for the cost. But the fact that ADP takes care of the majority of the annual/semi-annual/quarterly reporting as well as benefits makes the cost definitely worth it. I hope I never have to work without a PEO again! And as ADP is the largest (that I'm aware of), I hope my relationship with them continues! Pros I like that ADP is a one-stop shop, as far as payroll and HR are concerned, and they take care of a LOT of the reporting for our company, which is great for those of us who are constantly racing just to keep up with work on a daily basis. Cons The cost is high and there appears to be a lot of turnover at ADP. Reason for choosing ADP TotalSource I had recently attended a PEO presentation by an ADP rep and knew of all the benefits of taking them on as a PEO instead of just as a payroll processor. Switched from [RUN Powered by ADP](https://www.capterra.com/p/185859/RUN/) It was more cost-effective to switch because of how much growth we were anticipating and how small we were at the time. Review Source Response from ADP July 18, 2024 Hi Dena, thank you for the thorough review of TotalSource! Your feedback has been shared with our product development teams to continue driving positive changes. We are looking forward to the continued partnership! MC MIKE C. VP FINANCE AND ADMINISTRATION Construction Used the software for: 2+ years ### "ADP TotalSource Review" May 29, 2024 4.0 Initially, using ADP didn't seem like a good option for us. The team seemed to be unresponsive and not always helpful. After about a little over a year, the team changed which provided us more quicker and better assistance and a lot more dedicated to resolving issues. Also, our Risk and Safety rep stopped by for the learning section and to assist with compliance. This was really helpful. Pros Benefits enrollment process Improvements with the team within ADP. Onboarding Process HR Business Partner Payroll Rep Learning Section Cons The "Cases" section could work better. It would be nice to work with multiple tabs. The I-9 section is difficult to locate for employees. There should be a notice when employees first login to address the I-9 completion. The learning section could be easier to work with. Review Source KE Karen E. Executive Director Financial Services Used the software for: 2+ years ### "ADP Totalsource" May 28, 2024 5.0 Pros Takes a lot of tasks around HR and payroll and consolidates into central location. Great for managing e-documents for EEs, has lots of self service options for EEs to help cut down on having a person to answer questions. Great for keeping track of all the important payroll and HR functions. Cons Customer support can be challenging sometimes. We used to have a support person that was great but he got moved and his replacement hasn't been as responsive. I do find that calling in to general support is usually pretty good though. The reporting can be a little cumbersome. Reason for choosing ADP TotalSource ease of use, prior experience with ADP, Switched from [ADP Workforce Now](https://www.capterra.com/p/155895/WorkforceNow/) needed to have the benefits managed along with other benefits of a PEO. Review Source KA Kathy A. HR Director Building Materials Used the software for: 2+ years ### "ADP Totalsource" May 29, 2024 5.0 Overall, I have been happy with ADP Totalsource, but feel that I am now doing so much more that I did before that you covered. I really need seamless system, so I can cover the employee needs and make sure their payroll, benefits, 401K, etc. is taken care of for them. Pros ADP has be good for me as a one person HR Department. I would have to say it was better before we changed over to Workforce Cons I really went through changes going to Workforce, and it has taken me time to adjust. It is very expensive, but I have not been walked through our billing and costs for your services since I changed over. Would love to continue with ADP, but would like a discount for the years we have been with you since 2013. I dop not like the training format. I need my employees to do their mandatory training, but the site is very difficult to navigate. Needs a better plan. Reason for choosing ADP TotalSource Chose ADP because we were growing and transitioning into a smaller office, and wanted the support for the team Review Source DM Denise M. HR Manager Consumer Goods Used the software for: 2+ years ### "ADP TotalSource is perfect for HR department of One" May 24, 2024 5.0 I would highly recommend to any HR department of One to use ADP TotalSource. As a company with 60 employees in 11 states, it makes sense to have the added support for state and local compliance in both payroll and policy and procedures. We have employees in CA, which is always coming out with new regulations to adhere to. In addition, I can offer my 60 employees excellent benefits that are typically provided by much larger organizations. Other companies may be less money than ADP, but we get access to other products that would cost us money if we did not have ADP TS. For example, a handbook builder, a learning dashboard, Payscale data, Pros As an HR professional, there is always something that comes up that you never had to deal with before. Besides researching and asking other professionals, I have the support of an HR Business partner who has resources at her disposal to assist me in the best plan of action to proceed. Cons A few times, I have put through a request in the service portal that went unanswered. I have learned to make sure my HR Business Partner or Payroll Partner is aware of my submission to assist along the way. Reason for choosing ADP TotalSource It made perfect business sense. I now have a handbook builder, a compensation dashboard, a learning dashboard, a recruitment dashboard, a performance dashboard, compliance information and other tools to assist me and my management make informed decisions. We are confident with the support we have received so far. Review Source Response from ADP July 18, 2024 Hi Denise, wow! Thank you so much for this review! We appreciate your feedback and know it will be helpful and informative for other customers. Let us know if you need anything at all to continue having a great experience! DB Dawn B. Practice Administrator Medical Practice Used the software for: 2+ years ### "R&V ADP Review" May 24, 2024 3.0 Overall, underwhelming. The costs have been exorbitant. The onboarding processes was a mess. Reports should have been proactively set up for interfaces and the turnaround time to correct was unreasonably long. The second year our renewal went up 18%. The saving grace was the HR and payroll rep and their assistance through the process. Pros I liked consolidating all of the employee information on one platform. The mobile app is great for employees. The clock in and out options are great. Our reps, when available, are fantastic. Cons The cost. The unavailability of reps. The learning module is terrible. Reporting module is not user friendly. The leave management process is also not good. Review Source Response from ADP September 20, 2024 Hi Dawn. Thank you for posting a review. We’re sorry that your experience did not match your expectations. This is on us. We would like the opportunity to talk with you and investigate your feedback further and how we can make things right. If you are interested, email your contact information and company name to clientfeedback@adp.com. Looking forward to hearing from you. LL Laura L. Owner Education Management Used the software for: 1-2 years ### "Not Cost Effective " May 24, 2024 2.0 It is important for small businesses to understand their costs at all times. If you decide to go with TS understand that you cannot change one part without unraveling everything. They lock you in and it is very difficult to make a change that makes the most sense for your business. The HR component is not strong. HR is not involved, with the exception of benefits one time per year and the renewal of the contract. HR should not be involved with the nuances of health insurance. HR is also expected to understand the laws in each state and they don't which means they give bad or inaccurate advice. Also, BE AWARE that the industry standard is that EPLI insurance is grandfathered in the event a company is sued. Not the case with ADP. Also, our company is owed an ERC credit. Having a PEO actually slowed this process down, because the ERC company had to work through the layers of people at ADP. It's been over a year and I am still dealing with ADP and trying to get our refund. Lastly, outsourcing allows small business to shop, be in control and determine what is best for their businesses as needs change. An example of this is the health insurance offered through ADP. It is expensive and is honestly terrible in comparison to shopping independently. I was told that ADP is the largest employer in the country and they had major negotiating power for the best benefits. This is 100% inaccurate (in my experience). I was able to get a much better policy for my employees at 75% of the cost! ADP is unaffordable and over-promises. Pros The payroll was the best part of TS. I am keeping the payroll and dumping TS. Cons HR is totally oversold. They are involved one time per year, when it is time to renew the contract and benefits. Other than that they do not partner on any level. Review Source Response from ADP July 18, 2024 Hi Laura, thank you for posting a review. We’re sorry that your experience did not match your expectations. We would like the opportunity to talk and investigate your feedback further and how we can make things right going forward. If you are interested, email your contact information and company name to clientfeedback@adp.com. Looking forward to hearing from you. SB Sherri B. Office Manager Information Services Used the software for: 2+ years ### "User Friendly HR/Payroll Application" June 3, 2024 5.0 I have thoroughly enjoyed using ADP. All Staff/Reps I have interacted with have been great. Always ready to help and always have an answer or know where to go to get the information. Pros I enjoy the ease of using ADP. Whether it is setting up employees or completing payroll. Any issues or instances that are out of the norm are easily remedied by calling Customer service or reaching out to your Reps. Cons Sometimes reports or information is difficult to find. Navigating the portal can be a hassle sometimes. Especially when you just want to be able to find yourself real quick, but just calling in to Customer Service remedies that. A rep can always navigate you. I do not like that there are muliple portals to have to log into. Alternatives considered [QuickBooks Payroll](https://www.capterra.com/p/174981/QuickBooks/) Reason for choosing ADP TotalSource ADP seemed more functional and the apperance of the portal seemed user frienldy. Review Source LL Leslie L. President Financial Services Used the software for: 2+ years ### "Payroll Advisors Can't Follow Instructions" June 7, 2024 3.0 Pros Able to process benefits and payroll together. Cons Several unique situations require VERY specific handling by payroll representative and 99% of the time they screw it up. Review Source Response from ADP September 20, 2024 Hi Leslie, thank you for posting a review to share your experience. We are sorry to hear that you had some issues with how situations were handled. We would like the opportunity to talk with you and investigate your feedback further and how we can make things right. If you are interested, email your contact information and company name to clientfeedback@adp.com. Looking forward to hearing from you. TG Tyler G. General Manager Machinery Used the software for: 2+ years ### "Review 2024" May 29, 2024 3.0 When i began with Airmaster 5 years ago i received good feedback from our contact, whom left shortly after. Since then we've been bounced from representative to representative and now ours is unresponsive to our most critical HR needs through out Operations Manager. Overall the technology is sufficient, but the communication and interaction with our staff is lacking. Pros The software seems modern and relatively comprehensive. The Report Dashboard is good for ease of information Cons Interaction with our contact has been problematic. She unresponsive to our Operations Manager, and they can't solve the simplest of items. PTO has been an issue for two years now and still have new errors every day. Review Source Response from ADP September 20, 2024 Hi Tyler. Thank you for posting a review. We’re sorry that your experience did not match your expectations. This is on us. We would like the opportunity to talk with you and investigate your feedback further and how we can make things right. If you are interested, email your contact information and company name to clientfeedback@adp.com. Looking forward to hearing from you. KQ Kenneth Q. Chief People Officer Music Used the software for: Less than 6 months ### "ADP Total Source - Not worth the acclaimed accolades in their website" August 3, 2022 1.0 I would rate customer service/support a zero or "N/A" because I cannot rate something that does not exist. I stopped using the customer support ticket system shortly after I surpassed 10 open tickets with an average of 15-30 days of NO response whatsoever. In 4 months, I have not been able to use the background check process efficiently; I have not had anyone assigned to help me implement a performance review process; I have not been able to properly create a new hire checklist for onboarding of new hires, and I have not been able to properly have the paid time off accrual for one group of employees, for example. I have asked many times to give me the access to make the changes myself. I have met with executives, pleading my case. All I get is "we have escalated your request". Yet no action and no solution. You are often encouraged to go to their knowledge base to figure things out on your own. I do not mind doing so. However, most of the articles are referring to prior versions of the system. So, the steps are incorrect or misleading, forcing me to ask again for clarity only to again get no response for weeks. Sometimes customer support responses are also incorrect. I regret choosing ADP TotalSource. The best analogy I have is imagine purchasing a Ferrari with all the bells and whistles. However, you end up keeping it in the garage 80% of the time. The other 20% of the time the Ferrari is stuck in stop and go traffic with no access to an interstate. Pros Payroll can be processed smoothly. That's about it. Cons I have the Administrator role and I lead the implementation process in my organization. What I like the least about the software is that not even the Administrator role has access to do simple tasks such as: add a new reason for a pay change; change a paid time off accrual rule; create a simple way to communicate to an employee they received a change in their pay (you are forced to create an "event", where there are several unnecessary steps that makes the "event" take days to be completed; and create an onboarding task list. Review Source EA Emily A. HR Generalist Sporting Goods Used the software for: 2+ years ### "Administrator Review" June 5, 2024 4.0 Pros The ease of all HR related functions in one place Cons There are sometimes access issues or slow responses from ADP representatives. Review Source CB Cindy B. Office Manager Real Estate Used the software for: 2+ years ### "ADP TotalSource" November 2, 2021 5.0 We have been able to have our workers compensation insurance processed through TotalSource and also our Benefit package offered to employees. Besides these 2 major items, it has also helped with automated PTO time accrued and used. Pros We are able to handle all of our employee needs through this one software package. Payroll, Benefits, Workers Compensation, Drug & Background checks. It helps to see all the employees information at a glance. Cons We are pleased with all of the services. Review Source RG Richard G. Director Real Estate Used the software for: 2+ years ### "Benefits Costs - little buying power" May 24, 2024 4.0 overall, fairly good. gets the job done. Pros Payroll processing, direct deposits, tax calculations Cons website is a little cumbersome to use. know how to do all the things it can do. my big problem with ADP TotalSource is our health benefits. ADP represents 200,000 small businesses, 4.5 million employees? and there isn't good buying power regarding offering health insurance? limited choices, rates going up 23% in a year, several yrs in a row? with all those employees, we should get much better 'group' rates. Not subject to the cost increase of a 10 employee office that 1 employee had serious medical issues in the prior year. I expected better health insurance costs/offerings. Switched from [RUN Powered by ADP](https://www.capterra.com/p/185859/RUN/) Health insurance/benefits, 401(k) offering. not with RUN Review Source Response from ADP July 18, 2024 Hi Richard, thank you for the detailed review. We're sorry to hear your dissatisfied with some of the health benefits. We'd like to be able to help you with these concerns more and make sure you have the right fit for you. Please reach out to your HRBP or to us directly to learn more clientfeedback@adp.com EY Elaine Y. CEO Financial Services Used the software for: 2+ years ### "ADP Totalsource - a most trusted HR advisor" May 24, 2024 5.0 Simply phenomenal given the ease of use, and the help line is always available for me to call and have an issue resolved asap. Pros A full service one stop provider utilizing a co-employer model that helps a small organization such as ours to fulfil all of our HR obligations, as well as federal and state regulations, while offering our employees great benefits. Cons So much resources that I am at times too busy or lost to take full advantage of them. Reason for choosing ADP TotalSource The plethora of product options and benefits that came with the program made it a winning option. Switched from [Paychex Flex](https://www.capterra.com/p/119841/Paychex-Flex/) We were reviewing the annual cost vis a vis the benefits we were getting on a a la carte basis. ADP Totalsource made it easy for us to have the entire function outsourced with the co-employer set u, so it made sense for us to make the switch. Review Source Response from ADP July 18, 2024 Hello Elaine, thank you so much for the comprehensive and thorough review of TotalSource! We understand that it requires time and effort, and we truly value your contribution. Your business and feedback are greatly appreciated by us.Hello Elaine, thank you immensely for the comprehensive and thorough review of TotalSource! We understand that it requires time and effort, and we truly value your contribution. Your business and feedback are greatly appreciated by us.We appreciate your business and value your feedback. CT Ceci T. Payroll admin Apparel & Fashion Used the software for: 2+ years ### "Customer service " June 7, 2024 5.0 Pros Great customer service, friendly and patient. Cons Higher service charge compare to similar products from another PEO service. Review Source SS Sarita S. President and CEO Professional Training & Coaching Used the software for: 2+ years ### "Support staff are awful" June 3, 2024 3.0 It's not the best but it's what we have to work with Pros All in one performance, payroll and employee taxes Cons Support staff rarely get it right or they defer you multiple times Reason for choosing ADP TotalSource Pricing and national brand were our driving factor Review Source BR Billy R. External Relations Education Management Used the software for: 2+ years ### "Great Service" May 29, 2024 5.0 Overall we have had a great experience ADP Totalsource giving our employees a higher level of service and benefits that we previously did not have. Pros ADP has been a great service for us with a number of solutions to help us stay focused on our work. Cons The cost is what I like least but appreciate the value and the service recieved. Reason for choosing ADP TotalSource It was the best value with the support offered to both administration and our employees. Switched from [RUN Powered by ADP](https://www.capterra.com/p/185859/RUN/) ADP Total Source combined all of our needs into one Review Source RB Richard B. Operations Manager Consumer Goods Used the software for: 2+ years ### "Expectations" May 29, 2024 3.0 Not good as issues with PTO accrual keep happening. Not getting timely answers to questions asked. Waiting on hold to speak with someone or being transferred and waiting for that department to pick up. Pros ease of use managing payroll hours and approving PTO time. Cons Not responsive to questions that need answers such as PTO accrual. Waiting on the phone too long to get to the right department. Associates being told they need to have the HR administrator call on their behalf. Review Source Response from ADP September 20, 2024 Hi Richard, Thank you for posting a review and we’re sorry to hear that your experience was not up to standards. We would like the opportunity to talk and investigate your feedback further. If you’re interested, please email your contact info to clientfeedback@adp.com. We’ll get you in touch with the right team to help resolve your issues as quickly as possible. SE Sharon E. Controller Hospitality Used the software for: 2+ years ### "We love ADP" May 24, 2024 5.0 Excellant! We love ADP and ADP has great customer service Pros Quick response on any issues, personalized service, Cons Cost of ADP and the Internet Reports seems complicated. Just obtaining a copy of a w2 from a prior year is too complex....should be very easy Review Source Response from ADP July 18, 2024 Hi Sharon, Thanks for taking the time to review TotalSource. We know it takes time and we appreciate your effort. We’re so glad you’ve had a great experience! Please reach out to your HRBP for any assistance with reporting and they'll be happy to assist you! We appreciate your business and value your feedback.   GM Gidget M. VP Real Estate Used the software for: 2+ years ### "Highly Recomend" May 28, 2024 5.0 Satisfied! Easy to use, effective reporting, love that it covers everything! Pros Great product, user friendly and dependable! Cons The ability to give access as needed rather than having to put a case in. Alternatives considered [QuickBooks Desktop](https://www.capterra.com/p/212058/QuickBooks-Desktop-Pro/) Reason for choosing ADP TotalSource Ease of use and efficiency, effective reporting, love that it covers everything! Review Source DK Donna K. Administrative Assistant Retail Used the software for: 2+ years ### "Should you purchase ADP for your company?" June 3, 2024 5.0 Overall, it's been very positive. I' especially impressed with the customer service individuals I've dealt with. Pros The ease of entering and processing payroll. Cons Having to learn how to use the new upgrade. Review Source JS Joseph S. President Wholesale Used the software for: 2+ years ### "ADP Review" May 24, 2024 2.0 Okay. Pretty much the same as other PEO companies. Pros Everything is under one company, so it centralizes things. Cons Big company mentality, and the service reflects that. No weekend or afterhours support. Switched from [Oasis Insight](https://www.capterra.com/p/165737/Oasis-Insight/) More services were available through ADP Review Source Response from ADP July 18, 2024 Hi Joseph, We’re sorry that your experience did not match your expectations. We would like the opportunity to talk and discuss how we can make things right. If you are interested, email your contact information and company name to clientfeedback@adp.com. sC steven C. owner Civil Engineering Used the software for: 6-12 months ### "review adp" June 17, 2024 4.0 fascinating to use and learning more about the product Pros ADP is the HR management although its full of hassel Cons too many verifications , its full of hassell Review Source jR joseph R. General Manager Import and Export Used the software for: 2+ years ### "ADP overview" June 3, 2024 3.0 Pros The software is easy to use which saves me time Cons Turnover, seems like you just get to know your rep and they move on, in 7 years I have had at least 7 HR reps and 5 Payroll reps Reason for choosing ADP TotalSource Overall cost saving and benefits offered Review Source Similar Products Featured ## Related categories [Benefits Administration](https://www.capterra.com/benefits-administration-software/)[Human Resources](https://www.capterra.com/human-resource-software/)[Onboarding](https://www.capterra.com/onboarding-software/) ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.