# Page 8 | ADP TotalSource Reviews 2026. Verified Reviews, Pros & Cons | Capterra

> Page 8 - Is ADP TotalSource the right Human Resources solution for you? Explore 456 verified user reviews from people in industries like yours to make a confident choice.

Source: https://www.capterra.com/p/113109/ADP-TotalSource/reviews

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ADP TotalSource

4.2 (456)

[View alternatives](https://www.capterra.com/p/113109/ADP-TotalSource/alternatives/)

Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/)

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Last updated March 13th, 2026

# Page 8 - Reviews of ADP TotalSource

## Showing most helpful reviews

Showing 176-200 of 456 Reviews

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Most Helpful

Rating

Company Size

Reviewer's Role

Length of Use

Frequency of Use

RM

Rachael M.  
Server  
Food & Beverages  
Used the software for: 1-2 years

### "Simple platform for employees to navigate payroll information online"

July 8, 2024

4.0

Overall a positive experience with using ADP as a user/employee and would use again especially if an app feature is built in.

Pros

Ability to access pay stubs online at any point in time was important and ease to locate specific pay stubs was relatively easy.

Cons

No app feature at the time of use for a more efficient and streamlined process. Also, when company had switched payroll providers to better integrate with their other systems, all employees lost access to ADP login credentials/accounts and therefore could not access previous payroll history.

Review Source

TG

Tyler G.  
General Manager  
Machinery  
Used the software for: 2+ years

### "Review 2024"

May 29, 2024

3.0

When i began with Airmaster 5 years ago i received good feedback from our contact, whom left shortly after. Since then we've been bounced from representative to representative and now ours is unresponsive to our most critical HR needs through out Operations Manager. Overall the technology is sufficient, but the communication and interaction with our staff is lacking.

Pros

The software seems modern and relatively comprehensive. The Report Dashboard is good for ease of information

Cons

Interaction with our contact has been problematic. She unresponsive to our Operations Manager, and they can't solve the simplest of items. PTO has been an issue for two years now and still have new errors every day.

Review Source

Response from ADP

September 20, 2024

Hi Tyler. Thank you for posting a review. We’re sorry that your experience did not match your expectations. This is on us. We would like the opportunity to talk with you and investigate your feedback further and how we can make things right. If you are interested, email your contact information and company name to clientfeedback@adp.com. Looking forward to hearing from you.

SS

Scott S.  
Director, People Operations  
Insurance  
Used the software for: 6-12 months

### "ADP TotalSource strengths "

June 17, 2024

5.0

Good overall, especially in terms of payroll and compliance.

Pros

ADP TotalSource is especially good at payroll, there is a reason more companies use ADP than any other system. Also, the PEO services really help me stay compliant in a multi-state environment as a HR department of one.

Cons

Lack of negotiating flexibility with health insurance renewals.

Review Source

PP

Paul P.  
President  
Facilities Services  
Used the software for: 2+ years

### "ADP Reveiw"

June 7, 2024

5.0

We like working with ADP because we can trust their experience. All issues are handled in timely fashion.

Pros

We love the efficiency of all employee data, payroll, benefits, HR all in one place. Also the self-service generation of WC certificates of insurance. (Marsh) ADP Team is very responsive and a pleasure to work with.

Cons

Report generation can be tricky to find what you need but overall ok.

Review Source

SB

Sherri B.  
Office Manager  
Information Services  
Used the software for: 2+ years

### "User Friendly HR/Payroll Application"

June 3, 2024

5.0

I have thoroughly enjoyed using ADP. All Staff/Reps I have interacted with have been great. Always ready to help and always have an answer or know where to go to get the information.

Pros

I enjoy the ease of using ADP. Whether it is setting up employees or completing payroll. Any issues or instances that are out of the norm are easily remedied by calling Customer service or reaching out to your Reps.

Cons

Sometimes reports or information is difficult to find. Navigating the portal can be a hassle sometimes. Especially when you just want to be able to find yourself real quick, but just calling in to Customer Service remedies that. A rep can always navigate you. I do not like that there are muliple portals to have to log into.

Alternatives considered

[QuickBooks Payroll](https://www.capterra.com/p/174981/QuickBooks/)

Reason for choosing ADP TotalSource

ADP seemed more functional and the apperance of the portal seemed user frienldy.

Review Source

RG

Richard G.  
Director  
Real Estate  
Used the software for: 2+ years

### "Benefits Costs - little buying power"

May 24, 2024

4.0

overall, fairly good. gets the job done.

Pros

Payroll processing, direct deposits, tax calculations

Cons

website is a little cumbersome to use. know how to do all the things it can do. my big problem with ADP TotalSource is our health benefits. ADP represents 200,000 small businesses, 4.5 million employees? and there isn't good buying power regarding offering health insurance? limited choices, rates going up 23% in a year, several yrs in a row? with all those employees, we should get much better 'group' rates. Not subject to the cost increase of a 10 employee office that 1 employee had serious medical issues in the prior year. I expected better health insurance costs/offerings.

Switched from

[RUN Powered by ADP](https://www.capterra.com/p/185859/RUN/)

Health insurance/benefits, 401(k) offering. not with RUN

Review Source

Response from ADP

July 18, 2024

Hi Richard, thank you for the detailed review. We're sorry to hear your dissatisfied with some of the health benefits. We'd like to be able to help you with these concerns more and make sure you have the right fit for you. Please reach out to your HRBP or to us directly to learn more clientfeedback@adp.com

EY

Elaine Y.  
CEO  
Financial Services  
Used the software for: 2+ years

### "ADP Totalsource - a most trusted HR advisor"

May 24, 2024

5.0

Simply phenomenal given the ease of use, and the help line is always available for me to call and have an issue resolved asap.

Pros

A full service one stop provider utilizing a co-employer model that helps a small organization such as ours to fulfil all of our HR obligations, as well as federal and state regulations, while offering our employees great benefits.

Cons

So much resources that I am at times too busy or lost to take full advantage of them.

Reason for choosing ADP TotalSource

The plethora of product options and benefits that came with the program made it a winning option.

Switched from

[Paychex Flex](https://www.capterra.com/p/119841/Paychex-Flex/)

We were reviewing the annual cost vis a vis the benefits we were getting on a a la carte basis. ADP Totalsource made it easy for us to have the entire function outsourced with the co-employer set u, so it made sense for us to make the switch.

Review Source

Response from ADP

July 18, 2024

Hello Elaine, thank you so much for the comprehensive and thorough review of TotalSource! We understand that it requires time and effort, and we truly value your contribution. Your business and feedback are greatly appreciated by us.Hello Elaine, thank you immensely for the comprehensive and thorough review of TotalSource! We understand that it requires time and effort, and we truly value your contribution. Your business and feedback are greatly appreciated by us.We appreciate your business and value your feedback.

AP

Andrew P.  
Vice President  
Machinery  
Used the software for: 2+ years

### "Was good but not anymore."

June 7, 2024

2.0

Pros

All in one platform was simple to use until the past few years

Cons

High costs and delayed responses to critical questions that delayed business decisions

Review Source

Response from ADP

June 13, 2024

Hi Andrew, thank you for providing the review! We look forward to continuing our partnership and better ensuring your company's needs are being met with ADP TotalSource. Have a great day!

BR

Billy R.  
External Relations  
Education Management  
Used the software for: 2+ years

### "Great Service"

May 29, 2024

5.0

Overall we have had a great experience ADP Totalsource giving our employees a higher level of service and benefits that we previously did not have.

Pros

ADP has been a great service for us with a number of solutions to help us stay focused on our work.

Cons

The cost is what I like least but appreciate the value and the service recieved.

Reason for choosing ADP TotalSource

It was the best value with the support offered to both administration and our employees.

Switched from

[RUN Powered by ADP](https://www.capterra.com/p/185859/RUN/)

ADP Total Source combined all of our needs into one

Review Source

RB

Richard B.  
Operations Manager  
Consumer Goods  
Used the software for: 2+ years

### "Expectations"

May 29, 2024

3.0

Not good as issues with PTO accrual keep happening. Not getting timely answers to questions asked. Waiting on hold to speak with someone or being transferred and waiting for that department to pick up.

Pros

ease of use managing payroll hours and approving PTO time.

Cons

Not responsive to questions that need answers such as PTO accrual. Waiting on the phone too long to get to the right department. Associates being told they need to have the HR administrator call on their behalf.

Review Source

Response from ADP

September 20, 2024

Hi Richard, Thank you for posting a review and we’re sorry to hear that your experience was not up to standards. We would like the opportunity to talk and investigate your feedback further. If you’re interested, please email your contact info to clientfeedback@adp.com. We’ll get you in touch with the right team to help resolve your issues as quickly as possible.

RV

Rosemary V.  
Owner  
Medical Practice  
Used the software for: 2+ years

### "Owner administrator"

June 7, 2024

5.0

Overall, experience has been excellent. Definitely has removed any payroll tax issues that could arise.

Pros

The best part about having ADP handle your payroll you have the confidence that they know the latest tax laws, and they own the responsibility for taxes all being paid on time and getting posted to the correct accounts

Cons

We have used ADP over 15 years I would say the only con we have had is if our representative has changed sometimes it takes a little bit of time to catch them up to speed on what we need from them

Alternatives considered

[QuickBooks Desktop](https://www.capterra.com/p/212058/QuickBooks-Desktop-Pro/)

Reason for choosing ADP TotalSource

I thought we had more professional coverage and protection

Review Source

GM

Gidget M.  
VP  
Real Estate  
Used the software for: 2+ years

### "Highly Recomend"

May 28, 2024

5.0

Satisfied! Easy to use, effective reporting, love that it covers everything!

Pros

Great product, user friendly and dependable!

Cons

The ability to give access as needed rather than having to put a case in.

Alternatives considered

[QuickBooks Desktop](https://www.capterra.com/p/212058/QuickBooks-Desktop-Pro/)

Reason for choosing ADP TotalSource

Ease of use and efficiency, effective reporting, love that it covers everything!

Review Source

EA

Emily A.  
HR Generalist  
Sporting Goods  
Used the software for: 2+ years

### "Administrator Review"

June 5, 2024

4.0

Pros

The ease of all HR related functions in one place

Cons

There are sometimes access issues or slow responses from ADP representatives.

Review Source

JO

John O.  
Trainer  
Gambling & Casinos  
Used the software for: 2+ years

### "Ease of Mind "

June 7, 2024

5.0

Always been great , took the pressure of keeping up with changing employees , rules and regulation changes and benefits off the table , to better concentrate on your business

Pros

They’ve throughout the years handle all my issues with payroll and benefits competently and thoroughly, to where I never had to over think or worry about that part of my business

Cons

Haven’t come up with any To address !

Reason for choosing ADP TotalSource

Started with Staffing Network which was bought out by ADP decades ago and haven’t had a problem or complaint with ADP since

Review Source

DS

Douglas S.  
President  
Construction  
Used the software for: 2+ years

### "User interface"

May 24, 2024

4.0

alwasy have a bit of a problem navigating the web portals. Plus, there are so many of them!

Pros

Ease of payrol, tax deductions, reporting

Cons

Terrible interface on work force now, and retirement accounts. Limited option while doing payroll, ie PTO: does not allow one to personalize reasons why the many various reason people take off. Also it does not allow particular payments to employess as vacation' when employee would rather work for vacation.

Reason for choosing ADP TotalSource

Sales representative came and sold us on your products and service

Switched from

[Paychex Flex](https://www.capterra.com/p/119841/Paychex-Flex/)

ADP reps came ain and sold us on your services.

Review Source

Response from ADP

July 18, 2024

Hi Douglas, thank you for the detailed review. We appreciate the feedback and value your business.

NS

Nikki S.  
Controller  
Textiles  
Used the software for: 2+ years

### "TotalSource Review"

May 24, 2024

4.0

Positive experience overall, good communication especially from HR

Pros

The reporting and the website itself is easy to use

Cons

High rate of turnover in the payroll department / rates continue to rise

Reason for choosing ADP TotalSource

Not sure, I was not here at the time so was not part of the conversation

Review Source

Response from ADP

July 18, 2024

Hi Nikki, Thank you for posting a review and we’re sorry to hear that your experience was not up to standards. We would like the opportunity to talk and investigate your feedback further. If you’re interested, please email your contact info to clientfeedback@adp.com. We’ll get you in touch with the right team to help resolve your issues as quickly as possible.

LL

Leslie L.  
President  
Financial Services  
Used the software for: 2+ years

### "Payroll Advisors Can't Follow Instructions"

June 7, 2024

3.0

Pros

Able to process benefits and payroll together.

Cons

Several unique situations require VERY specific handling by payroll representative and 99% of the time they screw it up.

Review Source

Response from ADP

September 20, 2024

Hi Leslie, thank you for posting a review to share your experience. We are sorry to hear that you had some issues with how situations were handled. We would like the opportunity to talk with you and investigate your feedback further and how we can make things right. If you are interested, email your contact information and company name to clientfeedback@adp.com. Looking forward to hearing from you.

SS

Sarita S.  
President and CEO  
Professional Training & Coaching  
Used the software for: 2+ years

### "Support staff are awful"

June 3, 2024

3.0

It's not the best but it's what we have to work with

Pros

All in one performance, payroll and employee taxes

Cons

Support staff rarely get it right or they defer you multiple times

Reason for choosing ADP TotalSource

Pricing and national brand were our driving factor

Review Source

SV

Sara V.  
Associate Veterinarian  
Veterinary  
Used the software for: 1-2 years

### "Employee-Friendly Payroll & Benefits Software"

May 23, 2024

5.0

Of the multiple payroll programs I’ve used, ADP is the most user-friendly.

Pros

As an employee using the program for payroll & benefits, the ADP interface was very straightforward and easy to use. Visually clean and appealing. The App is very helpful and well constructed.

Cons

The 401K program is on a totally different website, would be nice if they were integrated.

Review Source

Response from ADP

July 18, 2024

Hi Sara, Thank you for a very well-rounded and thorough review of TotalSource. We appreciate your feedback and know it will be helpful and informative for other customers. Let us know if you need anything at all to continue having a great experience! Your feedback has been shared with our product development teams to continue driving positive changes. We are looking forward to the continued partnership!

DK

Donna K.  
Administrative Assistant  
Retail  
Used the software for: 2+ years

### "Should you purchase ADP for your company?"

June 3, 2024

5.0

Overall, it's been very positive. I' especially impressed with the customer service individuals I've dealt with.

Pros

The ease of entering and processing payroll.

Cons

Having to learn how to use the new upgrade.

Review Source

SE

Sharon E.  
Controller  
Hospitality  
Used the software for: 2+ years

### "We love ADP"

May 24, 2024

5.0

Excellant! We love ADP and ADP has great customer service

Pros

Quick response on any issues, personalized service,

Cons

Cost of ADP and the Internet Reports seems complicated. Just obtaining a copy of a w2 from a prior year is too complex....should be very easy

Review Source

Response from ADP

July 18, 2024

Hi Sharon, Thanks for taking the time to review TotalSource. We know it takes time and we appreciate your effort. We’re so glad you’ve had a great experience! Please reach out to your HRBP for any assistance with reporting and they'll be happy to assist you! We appreciate your business and value your feedback.  

SQ

Sherri Q.  
COO  
Financial Services  
Used the software for: 2+ years

### "Generally Satisfied "

May 29, 2024

3.0

Okay... Benefits for our team is great. Management of the system and specific issue resolution is poor at best.

Pros

Day to day functions and benefit administration is effective and seamless.

Cons

I get bounced around a lot when I have issues and when I create a case I'm told it could take 3 to 6 pay periods to resolve the issue. Not really sure the purpose of an account rep is as I frequently have to reach out to various individuals to get an issue resolved. Tax payments have been made late. A garnishment was not managed timely. I feel like the client is not the primary focus for ADP and over the years I've been less satisfied with ADP.

Reason for choosing ADP TotalSource

Previously worked with ADP left and then decided to come back.

Review Source

ZN

Zanele N.  
Executive Director  
Non-Profit Organization Management  
Used the software for: 2+ years

### "Customer Service Team"

May 24, 2024

5.0

Pros

The share screen function allows for more efficient customer response and feedback times.

Cons

There is not a mass search option and some of the tables and great information are hidden and difficult to find.

Review Source

Response from ADP

July 18, 2024

Hi Zanele! We’re thrilled that you were satisfied with our services. Your feedback is appreciated, and we’ll strive to continue to meet and surpass your expectations in the future. Have a great day!

jR

joseph R.  
General Manager  
Import and Export  
Used the software for: 2+ years

### "ADP overview"

June 3, 2024

3.0

Pros

The software is easy to use which saves me time

Cons

Turnover, seems like you just get to know your rep and they move on, in 7 years I have had at least 7 HR reps and 5 Payroll reps

Reason for choosing ADP TotalSource

Overall cost saving and benefits offered

Review Source

JH

Jeffrey H.  
Partner  
Computer Networking  
Used the software for: 2+ years

### "MSI Technologies, LLC"

May 24, 2024

5.0

Great to date. would recommend to all small businesses

Pros

The product, being ablet to provid employees a good selection for benefits is great. Plus, \[sensitive content hidden\] our rep makes me feel like I am a big company even though we aren't. Great customer service.

Cons

reporting is a little hard for me.

Review Source

Response from ADP

July 18, 2024

Hi Jeffery, Thanks for taking the time to review TotalSource. We know it takes time and we appreciate your effort. We’re so glad you’ve had a great experience! Please reach out to your HRBP and they'd be happy to assist you with any reporting questions :)  

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