# Page 9 | ADP TotalSource Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 9 - Is ADP TotalSource the right Human Resources solution for you? Explore 457 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/113109/ADP-TotalSource/reviews --- ADP TotalSource 4.2 (457) [View alternatives](https://www.capterra.com/p/113109/ADP-TotalSource/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Page 9 - Reviews of ADP TotalSource ## Showing most helpful reviews Showing 201-225 of 457 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use LR LISA R. Partner Law Practice Used the software for: 2+ years ### "GSR Review" June 7, 2024 5.0 Pros Our dedicated customer service representative is great. Even though we are a small firm, he is very attentive and responsive to our needs. We do appreciate that our representatives have been consistent throughout the years. Cons I do not have any complaints about ADP. While I do have complaints about the cost of our health insurance, I do not believe that ADP is the reason for the incredibly high cost of family coverage. Reason for choosing ADP TotalSource We appreciate consistency, and elected to continue with the good service from ADP in lieu of changing, and perhaps not faring as well with a new company. Review Source DS Douglas S. President Construction Used the software for: 2+ years ### "User interface" May 24, 2024 4.0 alwasy have a bit of a problem navigating the web portals. Plus, there are so many of them! Pros Ease of payrol, tax deductions, reporting Cons Terrible interface on work force now, and retirement accounts. Limited option while doing payroll, ie PTO: does not allow one to personalize reasons why the many various reason people take off. Also it does not allow particular payments to employess as vacation' when employee would rather work for vacation. Reason for choosing ADP TotalSource Sales representative came and sold us on your products and service Switched from [Paychex Flex](https://www.capterra.com/p/119841/Paychex-Flex/) ADP reps came ain and sold us on your services. Review Source Response from ADP July 18, 2024 Hi Douglas, thank you for the detailed review. We appreciate the feedback and value your business. TC Tom C. CFO Machinery Used the software for: 2+ years ### "ADP TotalSource" June 3, 2024 4.0 Very good. Benefit price increases have been reasonable. Our point of contact is very responsive. Pros Integration of payroll, benefits and 401k. Cons Reports - difficult to run common reports. Switched from [TriNet](https://www.capterra.com/p/192254/TriNet/) We experienced poor custom service with our previous PEO. Review Source SH Sarah H. Director of Finance Computer Software Used the software for: 2+ years ### "ADP TotalSource Helped Our Small Business Tremendiously" May 24, 2024 5.0 Overall, I am very happy with ADP TotalSource and the product they provide us. Pros The compliance aspect it fully handled by ADP which saves me, as a one person department, a ton of time on the administrative side. I also have no formal HR training and I take that role on in our company. I am able to lean fully on ADP with all HR related issues/questions. Cons I don't love that my HR rep is not available to me at most times when I call or send in an support question. I am usually talking to a new HR rep every time and therefore it can be hard with continuity. Review Source Response from ADP July 18, 2024 Hi Sarah, thank you for a very well-rounded and thorough review of TotalSource. We appreciate your feedback and know it will be helpful and informative for other customers. Let us know if you need anything at all to continue having a great experience! AA Ali A. Customer Specialist Computer Software Used the software for: 1-2 years ### "Easy to veiw mopnthly Payslips" June 24, 2024 5.0 Overall, I am very happy using this application for Payroll purposes. Pros I like having all payslips in once please and ADP achieves just that. Cons It needs a little time to get used to on the user interface. Review Source MH Martha H. Financial Controller Mechanical or Industrial Engineering Used the software for: 2+ years ### "6-7-24 ADP Review" June 7, 2024 4.0 Pros ease of use and eventually quick response Cons difficult on-boarding as a client to ADP and slow response time. Eventually response time became excellent Alternatives considered [Insperity](https://www.capterra.com/p/56017/Insperity-Recruiting/) Review Source Nick S. Design Director / Partner Graphic Design Used the software for: 1-2 years ### "Run Away, Don't Walk" August 10, 2018 1.0 Terrible. Full of promises that were never acted on. A "dedicated" team that never responds. Look elsewhere, immediately. We tried giving them numerous chances, numerous, for very simple things that were promised. None are fixed. Even their 24/7 support line takes 6 days to respond. Pros PTO tracking was pretty good. And good healthcare rates. They consulted when we had an issue with a bad employee. That's about it. Cons Everything. The system is full of bugs and errors. Running payroll takes about 30 steps. The support team, when actually available which wasn't often, never had answers. We have gone over a year and still have not had a simple employee manual, which was promised the first month. They knew we had employees in California since the beginning, and our dedicated Payroll support person said 1 year later, I didn't know you had employees in CA when we asked why it wasn't available in a dropdown. Our HR support person rarely responds to emails. We keep getting late notices for non-payment from the unemployment services office (which ADP is supposed to pay on time). Employees pay was randomly changed without our notice. The benefits selection process for our employees was a joke—numerous broken links in the system. They weren't even provided a simple explanation of benefits for the plan options. I could go on for days and days about the ridiculous number of errors broken promises. Sorry is all we get, with no resolution. Its a lot of money to pay with NO value. Or a "that's an upgraded feature" despite it being promised by our sales team. The only services that work are the 3rd party solutions they use (which are a lot). Review Source JB JoAnne B. Partner Law Practice Used the software for: 2+ years ### "TotalSource Review" June 3, 2024 5.0 Very good experience. Our firm has used them for 20 years. Pros Ease of Payroll and administration of 401K Cons The expense of their health care benefits Review Source NS Nikki S. Controller Textiles Used the software for: 2+ years ### "TotalSource Review" May 24, 2024 4.0 Positive experience overall, good communication especially from HR Pros The reporting and the website itself is easy to use Cons High rate of turnover in the payroll department / rates continue to rise Reason for choosing ADP TotalSource Not sure, I was not here at the time so was not part of the conversation Review Source Response from ADP July 18, 2024 Hi Nikki, Thank you for posting a review and we’re sorry to hear that your experience was not up to standards. We would like the opportunity to talk and investigate your feedback further. If you’re interested, please email your contact info to clientfeedback@adp.com. We’ll get you in touch with the right team to help resolve your issues as quickly as possible. DH Donald H. Partner Commercial Real Estate Used the software for: 2+ years ### "Tower Enterprises" June 3, 2024 3.0 Pros Payroll administration was relatively easy use to use. Cons There were many mistakes including terrible set up forcing 2 hour initial payroll phone calls. ADP still has not resolved a payroll tax error costing us $10K. ADP forced me to wire my last payroll to ADP and then did not deposit in my account on payday. Review Source SV Sara V. Associate Veterinarian Veterinary Used the software for: 1-2 years ### "Employee-Friendly Payroll & Benefits Software" May 23, 2024 5.0 Of the multiple payroll programs I’ve used, ADP is the most user-friendly. Pros As an employee using the program for payroll & benefits, the ADP interface was very straightforward and easy to use. Visually clean and appealing. The App is very helpful and well constructed. Cons The 401K program is on a totally different website, would be nice if they were integrated. Review Source Response from ADP July 18, 2024 Hi Sara, Thank you for a very well-rounded and thorough review of TotalSource. We appreciate your feedback and know it will be helpful and informative for other customers. Let us know if you need anything at all to continue having a great experience! Your feedback has been shared with our product development teams to continue driving positive changes. We are looking forward to the continued partnership! SQ Sherri Q. COO Financial Services Used the software for: 2+ years ### "Generally Satisfied " May 29, 2024 3.0 Okay... Benefits for our team is great. Management of the system and specific issue resolution is poor at best. Pros Day to day functions and benefit administration is effective and seamless. Cons I get bounced around a lot when I have issues and when I create a case I'm told it could take 3 to 6 pay periods to resolve the issue. Not really sure the purpose of an account rep is as I frequently have to reach out to various individuals to get an issue resolved. Tax payments have been made late. A garnishment was not managed timely. I feel like the client is not the primary focus for ADP and over the years I've been less satisfied with ADP. Reason for choosing ADP TotalSource Previously worked with ADP left and then decided to come back. Review Source Matthew P. Marketing Coordinator Financial Services Used the software for: 2+ years ### "A Decent Employee Portal With Room To Grow" April 28, 2023 4.0 Pros ADP is a giant hub of employee information—tailored to your individual business. I like pulling up my employee records, checking pay stubs, or changing tax information either on my work browser or my cellphone. ADP offers some pretty neat benefits and discounts to ticketed services or entertainment including Disney, Universal, cell phone providers, tax programs, etc. Signing up for benefits one year makes it easier for following years as your elections remain saved for easy review. Cons The portal is rather bland and it can take a while to peruse the menus and find what you're looking for. It also can feel weird to use an online HR option versus having internal HR employees. Review Source Response from ADP June 16, 2023 Hi Matt. Thanks for taking the time to review TotalSource. We know it takes time and we appreciate your effort. We're so glad you've had a great experience overall! We appreciate your business and value your feedback. Feel free to reach out if we can assist with any training to better find what you're looking for within the platform. ZN Zanele N. Executive Director Non-Profit Organization Management Used the software for: 2+ years ### "Customer Service Team" May 24, 2024 5.0 Pros The share screen function allows for more efficient customer response and feedback times. Cons There is not a mass search option and some of the tables and great information are hidden and difficult to find. Review Source Response from ADP July 18, 2024 Hi Zanele! We’re thrilled that you were satisfied with our services. Your feedback is appreciated, and we’ll strive to continue to meet and surpass your expectations in the future. Have a great day! JD JAMES D. General Manager Hospitality Used the software for: 2+ years ### "Useful Program" May 24, 2024 5.0 I find my payroll rep. \[sensitive content hidden\] is very responsive, pleasant, and knows her job. Pros Ease of use, customer service, pleasant people to work with. Cons Long waits for human interaction at times. Alternatives considered [Paychex Flex](https://www.capterra.com/p/119841/Paychex-Flex/) Reason for choosing ADP TotalSource The people. More interaction for assistance and support. Review Source Response from ADP July 18, 2024 Thanks, James! We’re thrilled that you were satisfied with our services. Your feedback is appreciated, and we’ll strive to continue to meet and surpass your expectations in the future. PL Philip L. President Medical Devices Used the software for: 2+ years ### "Radtech Review" June 3, 2024 5.0 Pros Ease of use and response time to HR issues Cons Turnover of Payroll advisers There seems to be new advisers quite frequently Review Source fG fabrizio G. GENERAL MANAGER Retail Used the software for: 2+ years ### "ADP review" June 3, 2024 4.0 Pros It s pretty user friendly: when I process payroll it gives all details needed in terms of worksheet, timesheet, employee profile Cons in some features it s not very clear; ie on the I9 form, once uploaded you dont get any feeback if it s ok or not and you have to override the error coming up during the processing phase of the payroll Review Source JH Jeffrey H. Partner Computer Networking Used the software for: 2+ years ### "MSI Technologies, LLC" May 24, 2024 5.0 Great to date. would recommend to all small businesses Pros The product, being ablet to provid employees a good selection for benefits is great. Plus, \[sensitive content hidden\] our rep makes me feel like I am a big company even though we aren't. Great customer service. Cons reporting is a little hard for me. Review Source Response from ADP July 18, 2024 Hi Jeffery, Thanks for taking the time to review TotalSource. We know it takes time and we appreciate your effort. We’re so glad you’ve had a great experience! Please reach out to your HRBP and they'd be happy to assist you with any reporting questions :)   MM Mark M. CFO Retail Used the software for: 2+ years ### "Precision Laser & Instrument, Inc." May 29, 2024 5.0 Always great. I have been and ADP client for over 40 years, through several different businesses. I would highly recommend ADP to all. Pros Everything. Very convenient, user friendly and our Reps are great! Courtney Melissa Always great efficient support and service. Cons Nothing worth mentioning; we are very content with ADP TotalSource. Reason for choosing ADP TotalSource See above...Service, Support, Entire Package, Sales Reps and Support Reps are great! Switched from [Paychex Flex](https://www.capterra.com/p/119841/Paychex-Flex/) Service, Support, we have always had wonderful representation from personnel. I have had great experiences in the past with ADP. No offense to anyone, but I appreciate "English" speaking support with clarity, this is a plus. Review Source TN TAMARA N. VP of finance Retail Used the software for: 2+ years ### "My Personal ADP experience " May 24, 2024 5.0 Pros Its extremely easy to navigate in their system and onboarding is very easy. Cons Sometimes you dont get the same representative that you are used to getting . High turnover Alternatives considered [TriNet](https://www.capterra.com/p/192254/TriNet/) Reason for choosing ADP TotalSource Ease of the system and the customer service was stellar Review Source Response from ADP July 18, 2024 Hi Tamara, we’d just like to thank you for taking the time to write this TotalSource review. We're glad that you find the platform easy to navigate. Every bit of feedback like this does so much to help us out! VH Vicki H. Chief Operating Officer Automotive Used the software for: 2+ years ### "Simplify Pay" May 25, 2024 5.0 Overall Totalsource team has \[sensitive content hidden\] great to work with. Pros It took the place of having a full time HR person to keep up with compliance in multiple states. Cons Prefer per person pricing model instead of percentage of payroll Reason for choosing ADP TotalSource We did business with dealer services another division so we let Ike’s immediately to another ADP product Review Source wK william K. COO Security and Investigations Used the software for: 2+ years ### "Everything is easier" May 29, 2024 5.0 Overall we're very happy with our experience and the services we receive. Pros One place to solve all of our payroll, benefits, and HR needs. Very responsive customer service. Cons Can be pricey when comparing to other solutions. Review Source BD Benjamin D. SVP of HR Marketing and Advertising Used the software for: 2+ years ### "ADP Review" May 29, 2024 4.0 Overall, this has been a fairly positive experience. Pros The support of our HR Business Partner and other industry experts. Cons The software can be a little more difficult to navigate until you figure out how to manage. Reason for choosing ADP TotalSource Better support for the business and managers. Review Source Aimee F. OD/HR Professional Used the software for: 2+ years ### "We used this product for our HRIS." April 24, 2018 3.0 We were able to move from paper to electronic records. Pros Helped us transition from paper to the electronic age. We now had a system within which we could maintain several employee functions, so in the end it did save us time and allowed us to do more (run reports, retrieve employee data quickly, etc.) Cons It was so buggy! The two sides (HR and Payroll modules) would not "talk" to each other which meant errors or glitches. Trying to keep data accurate was nightmarish. We had to develop our own internal process of not making any changes on the HR side when Payroll was running. We actually gave it two days before we would make any changes, even if an employee had terminated on the day payroll was running. Reports were rarely accurate. Review Source GG Gregory G. CEO Insurance Used the software for: 2+ years ### "ADP Total Source Review" May 24, 2024 5.0 Out overall experience has been great and would recommend it to others. Pros I love the ease of use that ADP provides, but more importantly the customer service is amazing. The co-browse feature is incredible. Cons We had some issue as a PEO with the ERTC, but have since seen some positive results. Review Source Response from ADP July 18, 2024 Hi Gregory! Wow, thank you for the great review! We love hearing from happy clients like you. Let us know if there's anything that we can do. 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