# Page 9 | ADP TotalSource Reviews 2026. Verified Reviews, Pros & Cons | Capterra

> Page 9 - Is ADP TotalSource the right Human Resources solution for you? Explore 456 verified user reviews from people in industries like yours to make a confident choice.

Source: https://www.capterra.com/p/113109/ADP-TotalSource/reviews

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ADP TotalSource

4.2 (456)

[View alternatives](https://www.capterra.com/p/113109/ADP-TotalSource/alternatives/)

Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/)

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Last updated March 13th, 2026

# Page 9 - Reviews of ADP TotalSource

## Showing most helpful reviews

Showing 201-225 of 456 Reviews

Sort by:

Most Helpful

Rating

Company Size

Reviewer's Role

Length of Use

Frequency of Use

JS

Joseph S.  
President  
Wholesale  
Used the software for: 2+ years

### "ADP Review"

May 24, 2024

2.0

Okay. Pretty much the same as other PEO companies.

Pros

Everything is under one company, so it centralizes things.

Cons

Big company mentality, and the service reflects that. No weekend or afterhours support.

Switched from

[Oasis Insight](https://www.capterra.com/p/165737/Oasis-Insight/)

More services were available through ADP

Review Source

Response from ADP

July 18, 2024

Hi Joseph, We’re sorry that your experience did not match your expectations. We would like the opportunity to talk and discuss how we can make things right. If you are interested, email your contact information and company name to clientfeedback@adp.com.

TN

TAMARA N.  
VP of finance  
Retail  
Used the software for: 2+ years

### "My Personal ADP experience "

May 24, 2024

5.0

Pros

Its extremely easy to navigate in their system and onboarding is very easy.

Cons

Sometimes you dont get the same representative that you are used to getting . High turnover

Alternatives considered

[TriNet](https://www.capterra.com/p/192254/TriNet/)

Reason for choosing ADP TotalSource

Ease of the system and the customer service was stellar

Review Source

Response from ADP

July 18, 2024

Hi Tamara, we’d just like to thank you for taking the time to write this TotalSource review. We're glad that you find the platform easy to navigate. Every bit of feedback like this does so much to help us out!

MM

Mark M.  
CFO  
Retail  
Used the software for: 2+ years

### "Precision Laser & Instrument, Inc."

May 29, 2024

5.0

Always great. I have been and ADP client for over 40 years, through several different businesses. I would highly recommend ADP to all.

Pros

Everything. Very convenient, user friendly and our Reps are great! Courtney Melissa Always great efficient support and service.

Cons

Nothing worth mentioning; we are very content with ADP TotalSource.

Reason for choosing ADP TotalSource

See above...Service, Support, Entire Package, Sales Reps and Support Reps are great!

Switched from

[Paychex Flex](https://www.capterra.com/p/119841/Paychex-Flex/)

Service, Support, we have always had wonderful representation from personnel. I have had great experiences in the past with ADP. No offense to anyone, but I appreciate "English" speaking support with clarity, this is a plus.

Review Source

sC

steven C.  
owner  
Civil Engineering  
Used the software for: 6-12 months

### "review adp"

June 17, 2024

4.0

fascinating to use and learning more about the product

Pros

ADP is the HR management although its full of hassel

Cons

too many verifications , its full of hassell

Review Source

SH

Sarah H.  
Director of Finance  
Computer Software  
Used the software for: 2+ years

### "ADP TotalSource Helped Our Small Business Tremendiously"

May 24, 2024

5.0

Overall, I am very happy with ADP TotalSource and the product they provide us.

Pros

The compliance aspect it fully handled by ADP which saves me, as a one person department, a ton of time on the administrative side. I also have no formal HR training and I take that role on in our company. I am able to lean fully on ADP with all HR related issues/questions.

Cons

I don't love that my HR rep is not available to me at most times when I call or send in an support question. I am usually talking to a new HR rep every time and therefore it can be hard with continuity.

Review Source

Response from ADP

July 18, 2024

Hi Sarah, thank you for a very well-rounded and thorough review of TotalSource. We appreciate your feedback and know it will be helpful and informative for other customers. Let us know if you need anything at all to continue having a great experience!

TC

Tom C.  
CFO  
Machinery  
Used the software for: 2+ years

### "ADP TotalSource"

June 3, 2024

4.0

Very good. Benefit price increases have been reasonable. Our point of contact is very responsive.

Pros

Integration of payroll, benefits and 401k.

Cons

Reports - difficult to run common reports.

Switched from

[TriNet](https://www.capterra.com/p/192254/TriNet/)

We experienced poor custom service with our previous PEO.

Review Source

VH

Vicki H.  
Chief Operating Officer  
Automotive  
Used the software for: 2+ years

### "Simplify Pay"

May 25, 2024

5.0

Overall Totalsource team has \[sensitive content hidden\] great to work with.

Pros

It took the place of having a full time HR person to keep up with compliance in multiple states.

Cons

Prefer per person pricing model instead of percentage of payroll

Reason for choosing ADP TotalSource

We did business with dealer services another division so we let Ike’s immediately to another ADP product

Review Source

BD

Benjamin D.  
SVP of HR  
Marketing and Advertising  
Used the software for: 2+ years

### "ADP Review"

May 29, 2024

4.0

Overall, this has been a fairly positive experience.

Pros

The support of our HR Business Partner and other industry experts.

Cons

The software can be a little more difficult to navigate until you figure out how to manage.

Reason for choosing ADP TotalSource

Better support for the business and managers.

Review Source

wK

william K.  
COO  
Security and Investigations  
Used the software for: 2+ years

### "Everything is easier"

May 29, 2024

5.0

Overall we're very happy with our experience and the services we receive.

Pros

One place to solve all of our payroll, benefits, and HR needs. Very responsive customer service.

Cons

Can be pricey when comparing to other solutions.

Review Source

DH

Donald H.  
Partner  
Commercial Real Estate  
Used the software for: 2+ years

### "Tower Enterprises"

June 3, 2024

3.0

Pros

Payroll administration was relatively easy use to use.

Cons

There were many mistakes including terrible set up forcing 2 hour initial payroll phone calls. ADP still has not resolved a payroll tax error costing us $10K. ADP forced me to wire my last payroll to ADP and then did not deposit in my account on payday.

Review Source

BA

Bonnie A.  
Sr. VP  
Real Estate  
Used the software for: 2+ years

### "Total Source"

May 29, 2024

4.0

Average. We like it for the 401k aspect, but think the insurance programs and services are expensive for our employees.

Pros

The 401k management for our office and the ability to add other investment options for our employees

Cons

I think the costs are high and your customer service people are not available when needed

Reason for choosing ADP TotalSource

felt it was what we needed at the time (this was over 10 years ago)

Review Source

MYC

Miao Yun C.  
Human Resources Specialist  
Information Technology and Services  
Used the software for: 2+ years

### "Ease of use on payroll management"

May 24, 2024

5.0

Pros

The payroll function is straightforward to use after system updates.

Cons

Benefit enrollment function can be better if we can compare different plans anytime during EBC, but ADP did a great job that the system let the users change the employer contribution easily.

Reason for choosing ADP TotalSource

I think ADP is the most chosen BPHR system in the US.

Review Source

Response from ADP

July 18, 2024

Hi Miam, thank you for recommending us in your review! We’re glad you find it straightforward and easy to use. We look forward to being your continued HR partner!

kA

karina A.  
Accounting assistant  
Import and Export  
Used the software for: 2+ years

### "Great product, needs a little more work"

May 24, 2024

4.0

Pros

Easy to manage and set up, great customer service

Cons

needs work on reporting modules and pricing

Switched from

[Paychex Flex](https://www.capterra.com/p/119841/Paychex-Flex/)

customer service and overall more complete platform

Review Source

Response from ADP

July 18, 2024

Hi Karina, thank you for the review and the detailed pros and cons. We're glad that you find the platform easy to use and have enjoyed our customer service. Let us know if there's anything else that we can do to assist. Thanks!

BR

Bryson R.  
CEO  
Construction  
Used the software for: 2+ years

### "ADP Review "

May 29, 2024

2.0

Negative to Neutral, we really struggle with getting quality service and responses.

Pros

Big group with decent pricing. Hard to beat pricing.

Cons

Customer service is really bad, takes weeks for a response and resolution to simple items. Big promises made on software that don't come through.

Review Source

Response from ADP

September 20, 2024

Hi Bryson, thank you for posting a review. We pride ourselves in outstanding customer service and we apologize if you received anything less than exceptional. We will pass your feedback onto the team.

PL

Philip L.  
President  
Medical Devices  
Used the software for: 2+ years

### "Radtech Review"

June 3, 2024

5.0

Pros

Ease of use and response time to HR issues

Cons

Turnover of Payroll advisers There seems to be new advisers quite frequently

Review Source

JD

JAMES D.  
General Manager  
Hospitality  
Used the software for: 2+ years

### "Useful Program"

May 24, 2024

5.0

I find my payroll rep. \[sensitive content hidden\] is very responsive, pleasant, and knows her job.

Pros

Ease of use, customer service, pleasant people to work with.

Cons

Long waits for human interaction at times.

Alternatives considered

[Paychex Flex](https://www.capterra.com/p/119841/Paychex-Flex/)

Reason for choosing ADP TotalSource

The people. More interaction for assistance and support.

Review Source

Response from ADP

July 18, 2024

Thanks, James! We’re thrilled that you were satisfied with our services. Your feedback is appreciated, and we’ll strive to continue to meet and surpass your expectations in the future.

fG

fabrizio G.  
GENERAL MANAGER  
Retail  
Used the software for: 2+ years

### "ADP review"

June 3, 2024

4.0

Pros

It s pretty user friendly: when I process payroll it gives all details needed in terms of worksheet, timesheet, employee profile

Cons

in some features it s not very clear; ie on the I9 form, once uploaded you dont get any feeback if it s ok or not and you have to override the error coming up during the processing phase of the payroll

Review Source

DS

DEBRA S.  
President  
Wholesale  
Used the software for: 2+ years

### "ADP Review"

May 29, 2024

5.0

Pros

HR Compliance, Payroll and Insurance Benefits

Cons

Payroll processing on new platform is cumbersome

Review Source

JL

Jay L.  
Sr. Principal  
Architecture & Planning  
Used the software for: 2+ years

### "ADI & ADP have a successful track record"

May 29, 2024

5.0

We have been an ADP TotalSource client for going on 20 years. If we weren't satisfied, we'd have taken our business elsewhere.

Pros

ADP TotalSource provides us with attentive support when we need it.

Cons

Sometimes they roll-out new processes before all the kinks are worked out.

Review Source

TH

Tate H.  
President  
Cosmetics  
Used the software for: 1-2 years

### "Good Value for the money"

May 24, 2024

4.0

The overall experience has been good. ADP Total Source's best features are the ease of use and selection of employee benefits.

Pros

Takes our concerns off of human resources and compliance management

Cons

The time card functions can be tricky and difficule to remedy simple errors.

Review Source

Response from ADP

July 18, 2024

Hi Tate, thank you for the review! Our staff always enjoys reading reviews such as the one you left us! It lets us know we are making customers happy and doing something right! We appreciate the feedback and value your business.

LR

LISA R.  
Partner  
Law Practice  
Used the software for: 2+ years

### "GSR Review"

June 7, 2024

5.0

Pros

Our dedicated customer service representative is great. Even though we are a small firm, he is very attentive and responsive to our needs. We do appreciate that our representatives have been consistent throughout the years.

Cons

I do not have any complaints about ADP. While I do have complaints about the cost of our health insurance, I do not believe that ADP is the reason for the incredibly high cost of family coverage.

Reason for choosing ADP TotalSource

We appreciate consistency, and elected to continue with the good service from ADP in lieu of changing, and perhaps not faring as well with a new company.

Review Source

AA

Ali A.  
Customer Specialist  
Computer Software  
Used the software for: 1-2 years

### "Easy to veiw mopnthly Payslips"

June 24, 2024

5.0

Overall, I am very happy using this application for Payroll purposes.

Pros

I like having all payslips in once please and ADP achieves just that.

Cons

It needs a little time to get used to on the user interface.

Review Source

WH

William H.  
Finance Manager  
Consumer Goods  
Used the software for: 2+ years

### "Airmaster Fan ADP review"

May 29, 2024

4.0

Pros

Online portal is accessible by all employees.

Cons

Struggle for accurate PTO calculations. ADP reps not always interested in finding solutions.

Review Source

CT

Ceci T.  
Payroll admin  
Apparel & Fashion  
Used the software for: 2+ years

### "Customer service "

June 7, 2024

5.0

Pros

Great customer service, friendly and patient.

Cons

Higher service charge compare to similar products from another PEO service.

Review Source

GG

Gregory G.  
CEO  
Insurance  
Used the software for: 2+ years

### "ADP Total Source Review"

May 24, 2024

5.0

Out overall experience has been great and would recommend it to others.

Pros

I love the ease of use that ADP provides, but more importantly the customer service is amazing. The co-browse feature is incredible.

Cons

We had some issue as a PEO with the ERTC, but have since seen some positive results.

Review Source

Response from ADP

July 18, 2024

Hi Gregory! Wow, thank you for the great review! We love hearing from happy clients like you. Let us know if there's anything that we can do.

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