--- title: "ClickTale Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about ClickTale Software - reviews, pricing plans, popular comparisons to other Web Analytics products and more." source_url: "https://www.capterra.com/p/113270/ClickTale/" page_type: "product" language: "en" --- # ClickTale Software Review 2026: Features, Integrations, Pros & Cons Last updated on August 3, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews) ClickTale ## What is ClickTale? Customer experience analytics platform that helps businesses of all sizes track visitors' browsing behavior, attributes and more using advanced filtering, segmentation, heat maps and other tools. ## What is ClickTale used for? [Web Analytics](https://www.capterra.com/web-analytics-software/)[Website Monitoring](https://www.capterra.com/website-monitoring-software/)[Customer Experience](https://www.capterra.com/customer-experience-software/) Top alternative Featured Overall rating Based on 9 user reviews Reviews sentiment Positive \- Neutral \- Negative \- ### Starting price Free trial available Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for ClickTale?[Manage this product listing](https://digitalmarkets.gartner.com/get-listed/claim-bx?url=http://www.clicktale.com/&name=ClickTale) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### ClickTale 4.1 (9) VS. [4.7 (908)](https://www.capterra.com/p/178819/EngageBay-Marketing/reviews/) Starting Price Contact vendor Starting Price $14.99 Per User, Per Month Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 3.8 (9) Ease Of Use 4.5 (908) Value For Money 3.6 (8) Value For Money 4.7 (827) Customer Service 4.0 (8) Customer Service 4.8 (847) ## ClickTale alternatives [4.7 (264)](https://www.capterra.com/p/150695/Lucky-Orange/reviews/) Starting price $39.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 95% of reviewers rated it above 4 stars Highest Rated [4.7 (1,787)](https://www.capterra.com/p/102188/LiveAgent/reviews/) Starting price $15.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 97% of reviewers rated it above 4 stars [4.4 (191)](https://www.capterra.com/p/182476/HubSpot-Service-Hub/reviews/) Starting price $15.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 94% of reviewers rated it above 4 stars [4.2 (255)](https://www.capterra.com/p/277011/Brandwatch/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 85% of reviewers rated it above 4 stars ## FAQs about ClickTale Overview ### What company size and specific industries is ClickTale built for? ClickTale is designed for businesses of all sizes, from small companies to enterprise organizations. It is built for teams across industries that want to analyze visitor browsing behavior, interactions, attributes, traffic sources, and target segments to understand customer experience and website performance. Features and Usability ### What are the key features of ClickTale? ClickTale offers website analytics and behavioral analytics, with heatmaps, form analytics, and user interaction tracking for measuring on-site activity. It also includes segmentation, filtering, and tagging for audience analysis, plus dashboard reporting, conversion tracking, campaign management, and API access for integrating data across channels. Talk to an expert ### More questions? Ask our experts Integrations ### Which third-party tools and platforms does ClickTale integrate with? ClickTale connects natively to Mailchimp and Salesforce Marketing Cloud. These integrations support marketing and customer engagement workflows, letting teams connect ClickTale data with email and campaign tools. Getting Started and Support ### What training and onboarding options does ClickTale offer? ClickTale provides documentation for teams getting started with the product. Documentation serves as written reference material for reviewing features, setup steps, and product guidance at a self-paced pace. No other training formats are confirmed in the catalog data. Getting Started and Support ### What customer support options does ClickTale offer? ClickTale provides FAQ/Forum and Knowledge Base support channels. These resources give users a place to look up common questions and product guidance in a self-service format. No reviewer feedback on support experience is available here, so support quality, response speed, and helpfulness cannot be described. ## Features AI summary Based on 2,509 Web Analytics reviews Capterra data shows that buyers of web analytics software rank the following features as their top priorities: - **Website Analytics** (**54%** of reviewers rated this feature as critical) - **Reporting/Analytics** (**51%**) - **Engagement Tracking** (**65%**) ClickTale includes **Website Analytics** and **Reporting/Analytics**, giving teams visibility into site performance and the data needed to track trends, measure results, and make informed decisions. However, it does not offer **Engagement Tracking**. Its support for **Website Analytics** and **Reporting/Analytics** helps businesses monitor user activity, review performance data, and improve digital experiences based on clear insights. Website Analytics 5.0 (1) 100.00% of 1 reviewers that rated this feature as important or highly important Track and analyze information regarding website visitors Reporting/Analytics 2.0 (1) 0.00% of 1 reviewers that rated this feature as important or highly important View and track pertinent metrics to find patterns and gain insights from data Behavioral Analytics 5.0 (1) 100.00% of 1 reviewers that rated this feature as important or highly important Track and analyse user behavior within a system or network Conversion Tracking 5.0 (1) 100.00% of 1 reviewers that rated this feature as important or highly important Measure return on ad spend by tracking the actions people take such as sign up or download after engaging with ads User Interaction Tracking 5.0 (1) 100.00% of 1 reviewers that rated this feature as important or highly important Monitor user activity through engagement methods API Application programming interface that allows for integration with other systems/databases ClickTale 21 features ### All Features - API: Application programming interface that allows for integration with other systems/databases - Behavioral Analytics: Track and analyse user behavior within a system or network - Campaign Management: Create a collection of marketing actions to complete specific goals and plan and analyze campaign results - Conversion Tracking: Measure return on ad spend by tracking the actions people take such as sign up or download after engaging with ads - Customer Segmentation: Process of dividing customers into groups based on common characteristics - Dashboard: Assembly of graphs and charts for visualizing and tracking statistics/metrics - Form Analytics: Monitoring and analytics of how visitors interact with forms, such as drop-off, refills, blank submissions, errors, and more - Heatmaps: A visual display that uses a color spectrum to show how visitors interact with areas of a web page - Keyword Tracking: Track and monitor a specific set of keywords - Monitoring: Observe and track the demand, usage, progress or quality of a system, product, or user - Multi-Channel Data Collection: Collect information from multiple sources - Performance Management: Organize and manage the accomplishments and development of employees or performance of applications or systems - Predictive Analytics: Predict future data based on historical data sets - Reporting/Analytics: View and track pertinent metrics to find patterns and gain insights from data - Segmentation: Group leads or contacts based on their specific characteristics - Sentiment Analysis: Categorize emotions expressed and identify if they are positive, negative or neutral - Survey/Poll Management: Create and administer polls and surveys - Tagging: Attach digital tags to documents and assets for identification, search, or monitoring purposes - Text Analysis: Process of extracting and classifying information from text, such as tweets, emails, product reviews, etc - User Interaction Tracking: Monitor user activity through engagement methods - Website Analytics: Track and analyze information regarding website visitors --- Get Advice We can help you find the software with the features you need. Features 4.3 (9) 4.3 Based on 9 reviews ## Pricing Value for money 3.6 (8) ### Starting price Free trial available Value for money 3.6 (8) 3.6 Based on 8 reviews ## Integrations [ Mailchimp](https://www.capterra.com/p/110228/MailChimp/)[ Salesforce Marketing Cloud](https://www.capterra.com/p/248536/Salesforce-Marketing-Cloud/) Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 4.0 (8) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 4.0 (8) 4.0 Based on 8 reviews ## User reviews Overall rating 4.1 Based on 9 reviews Filter by rating 5(4) 4(3) 3(1) 2(1) 1(0) Mentioned topic Sorted by most recent Carine Sylvie T. Remote administrative assistant Consumer Services ### "Mobile experience monitor" 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 5.0 5.0 Customer Service 3.0 3.0 Likelihood to Recommend 8/10 November 28, 2023 Pros The best software to monitor mobile app experience. Very practice to uderstand users behaviour. Cons The princing can be considered as a litle higher compared to competitors. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. AN Anonymous User Director of Marketing Operation Information Technology and Services ### "Excellent Web Analytics Tool for Optimizing User Experience" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 4.0 4.0 Likelihood to Recommend 8/10 March 16, 2023 Pros I have been using ClickTale for my business for the past year, and it has proven to be an essential tool in optimizing the user experience on my website, I find ClickTale's interface is easy to navigate, making it simple to access and understand the data provided and it's unique features such as heat maps, session replays, and conversion funnels have helped me gain valuable insights into my customers' behavior and preferences. Cons It does not integrate with as many third-party tools as some other web analytics tools, limiting its overall functionality Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. foster S. Marketing manager Accounting ### "Clicktale Review" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 December 14, 2021 Clicktale has comprehensive page reports and very easy to implement. It pinpoints conversion leakages on my landing pages Pros Clicktale records and analyze my prospects in real time and gives me feedback on how they are interacting with my marketing sales funnel. It's easy to install with a unique value proposition with an insane granular data analysis. Clicktale has video recording of my clients entire session on my website Cons Tracking tags slows down my entire website. Watching one recording after the other is time consuming. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. AN Anonymous User Director, Product Planning Internet ### "Not easy to use for my team" 2.0 Overall Rating 2.0 2.0 Ease of Use 2.0 2.0 Features 3.0 3.0 Customer Service 2.0 2.0 Likelihood to Recommend 2/10 March 21, 2021 Ideally I wanted my team to get used to Heatmap tools for their product development cycle. However due to its not-so-friendly UI, no one kept on using it. After some time we switched to another tool. Pros Clicktale is a known global product, with many features. Cons The user interface is very difficult and unattracting, making our team not eager to use on a daily basis. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. AB Andrew B. SEO Manager Computer Hardware ### "Great Insights on Visitor Behavior and Use on Your Website" 4.0 Overall Rating 4.0 4.0 Ease of Use 3.0 3.0 Features 5.0 5.0 Customer Service 0.0 0.0 Likelihood to Recommend 7/10 July 30, 2020 My organization was able to gain invaluable visitor insight from ClickTale. We saw the ROI very quickly. However, every organization's situation is different, so the cost-benefit analysis needs to be done on a case-by-case basis. Pros Clicktale offers a peek into how visitors consume and navigate your site. Metrics like scroll reach, mouse movements, etc. allow you to actually see first-hand what the visitor journey looks like; this type of information can be invaluable and we never experienced this level of granularity prior to ClickTale. Cons Though it is feature-packed, ClickTale is quite costly. For the right organizations, it is invaluable, but for some companies, the ROI is not there. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Joel H. CEO/Founder Management Consulting ### "Expensive, but worth it!" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 February 25, 2019 We used ClickTale to see how our web site users were interacting with our content and all I can say is wow! Seeing how they were moving around the site, what they were clicking on was so valuable to us. We were able to make a few small tweaks and see big results in our revenue. They are a bit expensive compared to other solutions, but they are worth every penny if you are serious about getting the most out of your web site visitors. Pros \- Outstanding information for your web site analytics - Session replays and seeing what users do/click on is invaluable information - Tons of reports and data that you can filter through to get a great understanding of your customers Cons \- Can be cost prohibitive for most small businesses Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. FS Filippo S. Data strategist Internet ### "The best experience analytics" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 8/10 May 7, 2018 Pros A lot of exclusive features: comparison between heatmaps; visual editor to identify customized events; two way integrations with GA360 and/or Adobe Analytics; advanced path analysis; and many more. Cons Sometimes it's stressful to have to jump from one platform to another (ClickTale Core and ClickTale Experience Cloud). Flash issues in some browsers. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. OD Olga D. Marketing Manager ### "Great user attention tool" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 0/10 March 31, 2018 Pros Easy to implement - only with a script to the site - this software allows to see the Attention, Scroll reach, mouse movements, and even allows you to record a video of customers behaviour on your webpage. Great for enterprise use as they tailler the package and pricing to your needs Cons Sometimes can be slow or buggy in loading - user must be web savvy to be able to navigate and understand it. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. EW Erin W. Principal Designer ### "Not the greatest" 3.0 Overall Rating 3.0 3.0 Ease of Use 2.0 2.0 Features 3.0 3.0 Customer Service 3.0 3.0 Likelihood to Recommend 0/10 March 30, 2018 Pros The concept behind the software sounds great! Being able to see all how people interact with your website from screen recordings, heat maps, etc... but in reality it never really worked that well for my company. The one good thing the company did was provide on-site training for the product. However, even after the training it felt it was super hard to use. Cons We have a large, multinational corporation with users from around the globe in multiple languages and currencies. Our codebase is more than 20 years old and our product is very complex. Because of this, our subscription never really got set up so well that I found any use for the software. It seemed like something was always going wrong, no screen recordings were available, etc... every time I sat down to try to find something it was hard to figure out where to go and what to click on. The usability really needed a serious improvement. In the end, we cancelled our subscription as the money we were paying and the use we got out of it didn't make sense. I would not recommend it unless you have a very simple product with a new codebase. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. [View all Reviews](https://www.capterra.com/p/113270/ClickTale/reviews/) ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.