Who Uses This Software?

Hotels, Motels, Resorts, Inns, Bed & Breakfasts, Campgrounds, Vacation Rentals, Hostels, Multi-Property rentals with up to 100 rooms. Pricing is $5/month/room, with a minimum charge of $60/month.


Average Ratings

97 Reviews

  • 4.5 / 5
    Overall

  • 4.5 / 5
    Ease of Use

  • 4.5 / 5
    Customer Service

Product Details

  • Starting Price
    $60.00/month
    See pricing details
  • Pricing Details
    $5/room/month with a minimum of $60.
  • Free Demo
  • Deployment
    Cloud, SaaS, Web
    Mobile - Android Native
    Mobile - iOS Native
  • Training
    Documentation
    Webinars
    Live Online
  • Support
    Online
    Business Hours

Vendor Details

  • WebRezPro Property Management System
  • www.webrezpro.com/
  • Founded 1994
  • Canada

About WebRezPro

Whether you manage a group of hotels, a B&B, vacation rentals or a hostel, WebRezPro cloud property management system automates all front- and back-office operations to improve your bottom line and give you more time to focus on your guests. Trusted by lodging operators since 2003, WebRezPro is consistently chosen for its comprehensive features, dependability and affordability, and is now used by 1200+ properties in 40 countries across the globe.


WebRezPro Features

  • Built-in Accounting
  • Catering
  • CRM
  • Employee Management
  • Extended Stay
  • GDS/OTA Integration
  • Loyalty Program
  • Maintenance Management
  • Marketing Automation
  • Multi-Property
  • Online Booking
  • Point of Sale (POS)
  • Single Property
  • Vacation Rental
  • Cash Drawer Management
  • Dorms
  • Employee Management
  • GDS / OTA Integration
  • Housekeeping Management
  • Multi-Property
  • Online Booking
  • Point of Sale (POS)
  • Price Optimization
  • Private Rooms
  • Reputation Management
  • Reservations Management

WebRezPro Reviews Recently Reviewed!


Rushmore Express Loves WebRezPro

Jun 12, 2019
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: e looked at a few different options before selecting WebRezPro. WebRezPro does a great job at building a PMS that combines functionality with a user friendly UI. The web based system is genius in that it gives us the ability to stay up to date and manage our property on the go. This has saved us numerous times.

But WebRezPro also has a number of great features it includes. it comes with a customizable booking engine which is huge for smaller properties like ourself. It comes with a POS built in. There are so many features it really is a great program. There are some cons but there minor to the pros.

Cons: Housekeeping app and maintenance app are a bit difficult to use. The housekeeping app we struggle with multiple users updating the system and overriding each others updates. great idea love the feature but still haven't been able to get it to work properly.

Maintenance app is good but if it was a separate app like the housekeeping app it would work better and be more functional. currently we are using the maintenance feature to block rooms and Wunderlist as our maintenance management app.

loading payments from a OTA is particularly difficult. We receive large checks tied to reservations but it takes forever to input because of how the payment system is implemented.

Same with changing a room. in order to check someone out early I have to first change the dates of their stay then I can check them out.

adding a space to move reservations around would be helpful. We have to have a room type in our system just for moving reservations around.

I do have suggestions from my staff on how to make these features work better. They would love to use them more. and despite these things we love the program.

Overall: We really do love WebRezPro and would highly recommend them. they have worked with us on the problems we've had. WebRezPro really works for us.

Could not live without WebRezPro

May 09, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Everything from it's functionality, to the endless resources that is offered to us. It makes our job much easier, but most of all the team and support. That is by far what makes this software so valuable, is real people giving support that care about their customers.

And it is a Canadian base company :)

Cons: Calendar upload time: My calendar is very slow to download, it may have something to do with the number of properties we have. But I am sure this can be fix when I take the time to bring it up to the team.

Phone support: Is on week days only, and on (Central Standard Time) which is a bit early for us on the west coast (Pacific Standard Time) . It would be nice to have the hours extended and adding weekends too. But on the other hand, we are not left empty handed, as they do offer email support on weekends and after hours, that is monitored very closely.

Overall: I could not imaging doing our business without WebRezPro. Discovering them was the best gift I could offer myself. Of course there is the pain of setting everything up and learning how it works, but man o man, what a difference it made in my life. It keeps much more order in my daily routine, eliminated the double bookings, creates email templates sent it automatic to guest without having to remember to send them manually, processing credit cards and so much more. It allowed me to grow to a point that 5 yrs ago I could not even dream of.

I can never say enough about the support team, they are exceptional. At a few occasions, I brought up a few ideas of functions that were not available, but could benefits of it, if it was something they could do. The team gladly looked it over and saw the potential of how this could also benefits other customer, and made these options available.

There is no double, that they are there for their customer and they are always looking at ways to improve. I have now worked with WRP for 6 yrs going in to my 7th, and I can never say enough of how much I love this software, but most importantly the support team that stand behind it. It would not be the same without you. Thank you WRP.

WebRezPro is the Back Bone of our Business

Dec 08, 2016
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
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Pros: Cloud-based, easy to use, integrates well with other products. Out integration between WebRezPro and Siteminder was a big step for us as a small business. The real-time two-way interface between the two software programs allows us to seamlessly manage rates and inventory with all our OTAs without having to actually manage each OTA in their respective extranet.

Cons: Wish the interactive calendar would load faster and you could see more of it on the screen. It works well and is the main screen we reference when on the phone with guests looking at availability. It is a large calendar and we understand it takes the time to load but any speed up would be helpful.

Would also like to have more flexibility in adding of our own design elements to the booking engine. Sometimes guest gets a little confused on the process. If there was any way to simplify the process to be more like what you experience on an OTA, it would be a welcome modification.

Overall: We have had WebRezPro implemented for 3+ years. It is so far superior to our prior property management systems. Being cloud-based makes it so much easier for our entire staff to be online and in touch with what is happening across the property. Everyone uses the software from the front desk, housekeeping, facilities, and management. I often check status on my phone when I am away from the property and not near a computer. It is awesome.

The Support organization is always willing to help with the most simple to the most complex questions. We have a big time zone difference between Hawaii and Calgary. Even when Support is closed, we send emails to them and in most cases, they are back to us in "after hours" mode very quickly to assist us with any issue. I was just on the phone with a rep earlier today asking about how to use a feature we have never used. The answer and guidance were quick and easy. In almost all cases, whoever answers the phone can handle your call or will get you an answer quickly. It is a pleasure working with competent and attentive support teams.

Thank you very much for your continued support and your superior product.

Aloha, Michael

Recommendations to other buyers: The best advice I can give anyone is make sure you plan appropriately before you start to implement. Have it all lined up. Do your homework first. Watch all the videos. They are really helpful. It will save you a lot of time and make future usage and changes much easier in the future.

Best decision

Aug 28, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
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Pros: It is easy to use. Once we figured out how the system was designed, it was easy to decide how to best fit our needs. Screens are easy to follow, drop-down menus are good. The videos are a plus when you're trying to train a half-dozen employees how to use the software. Each can progress at their own pace.

Cons: The "help" option needs to be broadened on the "search" level. I have never gone there and found what I was looking for, even trying to use multiple words. We need good/quick access to our "do not rent" guests but history is not easily accessible. Some of the menu items don't have videos. The hardest part of adapting to the software was understanding the intent of the individual procedure so that we would be able to use it based on what we need to pull from it.

Overall: We are a 43-room family-owned hotel and came from a manual reservation system. WebRezPro was a life-saver. It's designed for many types of uses and easily adapted to our small property and staff. The "Pro" staff was awesome to work with during the transition and have always been there to assist, sometimes even late at night to answer questions (via email). They're willing to work with us (for a cost) on personalizing what we need; multiple employees are knowledgeable and available to answer questions. Installing Pro was the best thing that happened to our small property. Our business had grown to the point of needing a front-end system and Pro was there at the right time from a recommendation. I can't think of how we'd be struggling right now if we hadn't found WebRezPro.

Great product

Apr 15, 2019
5/5
Overall

4 / 5
Ease of Use

5 / 5
Features & Functionality

4 / 5
Customer Support

5 / 5
Value for Money
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Pros: For the money this is the best product I've used or demo-ed. Its easy to use and the developers keep working to improve it. I how it connects with Expedia and Booking .com makes my job so much easier and eliminates double bookings.

The integrated housekeeping app is neat. So is the paperless checkin feature.

Cons: Sometimes I wish the updates would come faster or that I would hear about the updates so I could take advantage of them. I check in with support or my account rep a couple times a year to see if there are any improvements.

I also would like more email/sms automation for communicating with guests. And perhaps some marketing tools built in .

I've used cloudbeds, yet a couple months later I switched back to webrez after my staff threatened a mutiny!

Overall: the system is rock solid - it's never crashed. I've never lost any data.

They have been very helpful - especially the support team. They actual gave me time and they knew what they were doing. In this regard they are top notch. No run around.

Vendor Response

by WebRezPro Property Management System on April 24, 2019

Hi Chris, thank you for writing such a great review! We love getting feedback from happy clients! Just wanted to mention that we do have integrations to several SMS solutions, as well as many marketing and guest engagement platforms. We are always working on new and exciting integrations for our clients. Feel free to reach out to your Account Executive for additional information on any of our integrations. Thanks again for your positive review!

Best decision we made for room sales

Jan 23, 2017
5/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support
Likelihood to Recommend: 10.0/10 Not
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Pros: Easy to work with, integration with other systems (Maitre D', Expedia and other 3rd party booking systems). Customer service is the best that I have seen.

Cons: the integration with 3rd party booking sites is not complete- certain important booking options are left out of the booking leaving us to pick up the slack and have to contact the guest directly. there is talk that emails may not be integrated between expedia and webrezpro....and really hope this does not happen.

Overall: We have been with webrez pro for 2 years and have seen a huge increase on our room sales. Not only is the system easy to implement but efficient and user friendly to all who use this to make reservations. The customer support is the best that I have seen - quick response, easy to understand and more importantly helpful. I highly recommend this product to any business who is considering online reservations.

Recommendations to other buyers: Keep basic important information about guest integrated...phone number and email address

Vendor Response

by WebRezPro Property Management System on January 26, 2017

Liz, thank you for your kind words about WebRezPro and our support team. We appreciate your feedback and, as always, welcome your questions and comments so that we can make WebRezPro even better.

We would like to take this opportunity to let you know that we looked into your concern regarding emails between WebRezPro and Expedia no longer integrating. We can assure you that this is not the case and that you will continue to receive the emails.

Thanks again for the wonderful feedback!

By far the "best" Reservation System

Jun 12, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Webrezpro handles everything our boutique inn and RV park needs to run an efficient business. Reservations flow through our website via the reservation system module that is connected to our account and customers can easily book, make changes, etc. The system is moderately easy to use and the customer service team is amazing to help when you need it.

Cons: The booking options page needs to be enhanced. The customer should be able to see a picture(s) and see corresponding words of the additional booking option to entice the customer to add the booking option to the reservation.

Example: Customer books a room for a birthday weekend stay, Webrezpro needs to present the booking option with a nice size picture of the item that the hotel wants the customer to add-on. It is very difficult for us to sell an add-on with words only. People need to see what they are getting with the add-on, then read the words.

Overall: Our experience has been wonderful! Customers service from our main rep, has been amazing and service from the technical support is always great. We really enjoy knowing that when we have a problem, question, or need to make changes that our service team is so easy to work with and will help in any way.

Affordable, adequate, but falling behind...

Jun 13, 2019
4/5
Overall

4 / 5
Ease of Use

3 / 5
Features & Functionality

4 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: One of the least expensive programs I have come across. It is easy to learn. You could run anything from a single unit to an entire 100 room hotel.

Cons: There is no mobile app. That's really hard to believe in 2019. Using the full version on my phone is clunky and some features don't work.

Another really glaring failure of the software is that customers cannot go back into their reservations and update their credit card information. I deal with this issue constantly with foreign guests. I'm not a programmer but this seems like it could be fixed in an afternoon.

Everything is drop down menus. All the demos that I try now offer drag-and-drop easy navigation.

Overall: It does the job at an affordable price. The lack of improvement in the program over time is disappointing. Customer service has been good when I've needed it.

Vendor Response

by WebRezPro Property Management System on June 14, 2019

Hi Matt, thanks for your feedback! We have great news! By updating your WebRezPro system to the latest version, your customers will be able to update their credit card number on their booking. The newest version also has improved mobile functionality that you may find beneficial. We'll have your Account Executive reach out to you regarding an update. Thanks again for your review!

Good customizable software for my Hostel.

Apr 30, 2019
4/5
Overall

4 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: It's possible to create packages and booking options.

It's possible to connect this software to other services f.ex. Booking.com and many other services.

It has a Housekeeping report where the Reception desk and the Housekeeping team can update the Rooms status (clean / dirty, ect.).

It's possible to create different rates, and also for different seasons.

Cons: It seems not be able to book multiple rooms from different unit types (f.ex. 1x double room + 1x quad room) for same reservation. But it is possible to book multiple rooms that are in same room type (f.ex. 2x triple rooms).

(But I have to admit, I have not checked lately if it has been fixed or not.)

Overall: In overall, I have had a great experience with WebRezPro booking engine and their services.

Their software is very powerful and suits all the needs for my hostel and much more.

In case I need some assist or will have a technical problem the Custom Service deliver a quick response.

Great Product, could use some improvements

Jul 17, 2019
4/5
Overall

3 / 5
Ease of Use

3 / 5
Features & Functionality

4 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: I am in accounting, I like that it has interfaces for the other software we use.

Cons: My biggest issue is the interface with POS systems is lacking. It only sends over the whole room charge without it separating the revenues by Food and Beverage Revenue. It also does not send over cash or credit card charges done through the POS system. I've asked support about adding this but they have no intention to which makes it so that we have to use a separate report from the POS system in addition to the General Ledger from Webrezpro to record our daily revenues. It would be a lot more efficient if Webrezpro recorded all the revenues and payments from the POS system so that Webrezpro could be our one source of data for revenues.

Overall: We have automated some processes using WebRezPro. The only complaint I have is that they are not too open to feedback about features that are needed for accounting purposes.

We love to work with Sharon, who it is very helpful and gracious to work with every time

Jun 26, 2018
5/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: It is simple to access and easy to navigate and maybe by now had some improvement done. I like the look of our page.

Cons: Some items are difficult because shows up somethings that stuck in the middle I never know how to get rid of it I need to explore more and take note of the questions because I don't know how to use well and I feel intimidating.

Overall: Organizes the visual communication between guests and us.

Vendor Response

by WebRezPro Property Management System on July 04, 2018

Thank you for your positive review, Cristina! We appreciate you letting us know how much you enjoy working with Sharon. As always, if you have any questions or continue to feel intimidated about anything within the system, please don't hesitate to contact Sharon or any other member of our support team. We're here to help!

Smaller Motel

Apr 19, 2019
4/5
Overall

3 / 5
Ease of Use

3 / 5
Features & Functionality

4 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 6.0/10 Not
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Pros: Once set up , its easy to use. And it is compatible to some sites that integrate with it.

Cons: It is not as easy to change things to the way you want it. You get instructions on how to do it yourself, with no follow up to see if you need any more help.

Overall: I have found it fairly easy to use. Used it now for almost 3 years. Theres still things that aren't how I like it. But have learned to operate it around those limitations

Vendor Response

by WebRezPro Property Management System on April 24, 2019

Leah, thank you for your review, we value your feedback! We are happy that you like the overall functionality of our system and find it easy to use. As always, our support team is here to help so please reach out to us via telephone or email at any time and we will assist you.

Navigation of webrezpro

Feb 21, 2017
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Comments: at first, it was all too overwhelming. Too much to read and watch videos. But as we were learning the process it started to get quite easy to follow and within a week we were able to do it without support.

Pros: Calendar and reservations are easy to follow. At first, it took us a while to get to know and learn the whole system but in no time our staff got the hang of it.

Cons: Updating housekeeping report. At times it does not work. And applying refunds is a bit tricky we had to learn by trial and error. Plus also calling the customer service to help with the problem.

Recommendations to other buyers: Read/watch the tutorials

Vendor Response

by WebRezPro Property Management System on May 31, 2017

Sheryl, thank you for taking the time to review WebRezPro Property Management System. We are so pleased that with the help of our tutorial videos and support staff, the challenging task of implementing a new PMS was accomplished. As always, feel free to contact us with any comments or suggestions you may have.

Motel Administration Software

Jun 25, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: I like the ease of use of the software. I am not very knowledgeable about computers but I can learn to run a software program. Webrezpro has the best customer support team that I have ever worked with. When I was talking with my executive about Webrezpro I asked weather I could cancel if I didn't like the software. She said I could but nobody does. I now know why they are the best.

Cons: I can't think of any problems I have had with Webrezpro

Overall: My experience with Webrezpro has been great. The executive was great when I was looking for a Motel reservation program and the customer support has been great. Thank you for your help.

Very capable, if complex

Dec 14, 2018
5/5
Overall

2 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: It does a great deal with few defects. It's rare to find software as defect free as WebRezPro, which is good because your business is at stake. Uptime is very close to 100% - in 12 years, I only had a problem once, which lasted 15 minutes.

Service is excellent.

Cons: It is complex, a byproduct of its vast functionality and customizability. Training staff to use it takes time, but the payoff is worth it. WebRezPro saves me money in the longer term.

Overall: I operate a 28 room hotel. My business is probably smaller than most who use it. For smaller operations, other products may be better suited.

Capterra loader

One of the best commercial programs I have ever worked with.

Nov 08, 2017
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
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Pros: WebRezPro is incredibly well managed. Their customer service and tech support is incredible, responding to e-mailed questions sometimes within minutes, and always willing to talk something through on the phone.

Several times, I have e-mailed suggestions, some of which were implemented within days. The few glitches we have found were fixed within hours.

I have worked with other hotel systems that were run by programmers. It's obvious that WRP is run by people who know the hotel business.

Overall: Extremely efficient running of a resort.

Overall positive

May 23, 2019
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

3 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: Integration with booking engines works very well. Definitely an essential tool for our property. Support is generally very good.

Cons: Updates and changes could be better communicated to users. I also feel that perhaps they are growing too fast and taking on too many clients. Used to be very attentive to our needs, now it seems like we have to wait for responses to our inquiries - specifically from sales team. Hopefully that will improve. Also when known issues happen they should

Communicate those issues to clients.

Overall: Executive good. I would recommend

Pacific Crest Hotel loves our WebRezPro!

Jan 05, 2017
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: ease of use

Cons: lots to learn, sometimes hard to find all of the goodies

Overall: We are new "hoteliers" and needed as much help as we could get when we took back our family owned hotel property in Santa Barbara. The family has owned the property since 1977 but leased it out in the early 1990's where it was abused in both structure and reputation. We needed to have the best reservation system we could find to help our new guests have the best experience when coming to the book with us. WebRezPro has been easy to learn (although I don't think we are using it to it's fullest YET... so many more features we need to learn).... it has integrated with our OTA partners and our email confirmation partner. We opened in April 2016 as ranked 52 of 52 hotels on TripAdvisor, we have now been Number 1 of 52 for 2 months straight! We strongly believe this is because of having the best partners...WebRezPro's software and support services have been excellent and patient in helping us repair our reputation...and keep it great! Thank you!

Recommendations to other buyers: not sure... probably mostly hard for us to learn because we have so little time

Well Rounded Cloud Based PMS

Apr 20, 2017
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Great reporting, such as their pace report, little to 0 downtime, redundancy built in. Scalable from small to larger properties. A solid workhorse!

Cons: The cost of additional interfaces and setup can mount up.

Overall: I started with Webrezpro back in 2005, when "the Cloud" was still a major dream for most hospitality pms software firms. They are and were innovators from the start and have grown accordingly. Highly recommend for their reporting and ease of use.

Vendor Response

by WebRezPro Property Management System on May 31, 2017

Ivan, thank you for taking the time to review WebRezPro Property Management. Your comments about our software and support team are much appreciated. Thanks for the continued support.

User friendly product with fantastic customer service

Jun 13, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Every aspect of hotel business is covered and constantly updated.

Super tech team which is very knowledgeable.

Cons: Could be easier on setting up folios. Since I am doing this not very often I always struggle a little bit in regards of names, individual invoices and rooms.

Overall: A proven reliable software which gives me more time for other important things in the daily administration.

Vendor Response

by WebRezPro Property Management System on June 22, 2018

Eva, thank you for taking the time to review WebRezPro! We are very happy that you find our customer service and product helpful when running your inn. As for setting up folios, we know this can be challenging at times especially if you don't do it that often, but as always, our technical support team is there to help. Just give us a call and we can assist you. Thanks again!

Easy to use

Jun 13, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Simple easy to use with great support and very few to no bugs that occur

Cons: I wish there was an Airbnb integration as manually entering them is a pain

Overall: Professional friendly helpful service and it's very easy to use, meets all needs of a small property and simple to train new staff on

Vendor Response

by WebRezPro Property Management System on June 14, 2019

Hi Sarah, thank you so much for taking the time to write a review. We are glad WebRezPro is working well for your property and we have some big news! We now have a two-way interface with Airbnb! We'll have your Account Executive reach out to you with more details. Thanks again for your review!

We were so lucky to find this program. We were looking to buy a more expensive one which really we

May 29, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money

Pros: Easy to use. Support is excelllent and they are very patient with an older person who is not very computer literate. Every time I needed help they called back within a very short time period, with a solution that was easy for me to follow. I highly recommend this software!

Cons: There is really nothing not to like about this software. The only thing that I do not like is that it must be loaded on my computer twice before it opens up. That is probably die to something on my computer.

User Friendly

Jul 02, 2019
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Being new to the hospitality business, WebRez made it easy for me to learn the system with video tutorials as well as amazing customer support. The system has made it easy to train staff.

The accounting side easily allows for daily reconciliations.

Cons: The only issue we have is the systems ability to add POS items. When entering from teh drop down menu, int can become very time consuming.

Overall: WebRez has always been ready to respond to our requests and questions. I am very happy with the WebRez.

SOOOO Very Happy

May 05, 2018
5/5
Overall

3 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Comments: I would *highly* recommend WebRezPro to anyone that owns a hotel or lodging business.

Pros: Hands down it's the customer service. Don't get me wrong, the integrations with other companies is outstanding and that's what initially attracted me to WebRezPro and once you get it setup everything works *really* well, but my favorite part is definitely the customer service. They are quick, thorough, patient and just plain amazing!

Cons: The software is super complex so it takes awhile to get the hang of it and the training videos are recorded with a computer's voice which makes them difficult to understand at times and SUPER boring.

Intuitive, Easy to Use, Always improving

Apr 18, 2019
5/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Love that developers are constantly improving the software and are flexible, willing to listen to feedback and open to developing new interfaces. It's also nice to deal with a company who cares about their clients and wants feedback.

Cons: Nothing specific comes to mind. There are glitches here and there but support is responsive. I do wish that the group reporting was a bit more evolved.

Overall: Very good. We are happy with the product, price and service.

This product is wonderful!

Oct 28, 2017
4/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Webrez Pro has been a great asset to our business, the ease of set up and wonderful customer support is an added bonus. The reservation system is relatively easy to use. Processing payments is a breeze and it is a great value for everything it provides.

Cons: The cons are the limited accounting functions, the templates for setting up emails aren't as customizable with all the HTML parameters and setting up the pricing can be daunting, especially if you have a lot of unit types and varying rates throughout the year.

Vendor Response

by WebRezPro Property Management System on November 07, 2017

Thanks so much for taking the time to write us a review, Karin! We love that you find WebRezPro easy to use. As always, if you need help setting up email templates or adjusting your rates throughout the year, you're more than welcome to contact our friendly technical support team. We are here to help!

Great Reservation System

Jun 14, 2019
4/5
Overall

3 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support
Likelihood to Recommend: 8.0/10 Not
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Pros: WRP is intuitive and easy to use. It meets all of our needs and has many great features that we regularly take advantage of. The customer service we receive is absolutely stellar!

Cons: The one thing that really frustrates me about the system is the first time you enter credit card information to run a charge, all it does is capture the information. Then you have to go back in a second time to actually process the transaction.

Super User Friendly

May 23, 2019
5/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Set up for our little RV park was straight forward and rates are easy to update when needed. The online bookings are easy for the customer and free up time spent in the office.

Cons: It would be nice to have more options in the reports section of the accounting side of the program.

Overall: Great team at WebRezPro that is always responsive, knowledgeable and friendly. This program has helped reduce time spent in the RV office so that my staff can focus on other tasks.

Capterra loader

You wont find a more capable product or team to work with! It doesnt get any better than WebRezPro

Jan 05, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money

Pros: Reliable product, prompt and informative customer service, affordable price. You won,t find a better PMS system for such an outstanding cost in our industry! From the easy navigation menu to the custom reporting functionality, WebRezPro has covered all of the must-haves and even some extra wish-list items for our small hotels. We wouldnt ever consider leaving WRP for any other PMS software!

WebRezPro is amazing

Sep 29, 2016
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Ease of reservation management, including interfaces to OTA's

Overall: I've been using the software for almost four years. I love it. We manage an 18 room Inn, and we have interfaces to Expedia, Booking.com, and Inntopia. I don't have a single complaint about the product. It's well designed, and 100% reliable. The Support is exemplary.

Vendor Response

by WebRezPro Property Management System on September 29, 2016

Thank you for such a wonderful review, Heather! We are so pleased that WebRezPro is working so well for your property. As always, please contact us if there is anything you need.

Easy to use, Phenomenal Support

Jun 12, 2019
4/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Multiple property support, multiple availability calendars, easy rate overrides, setup and interface. Customization & lots of options for email templates.

Cons: Group Booking functionality is not as simple / easy as we'd hope it to be.

Overall: Automated custom pre-arrival & post-departure emails, dynamic rate strategies with simple rate override functionality.

Wonderful hotel management software!!

Aug 21, 2014
5/5
Overall

5 / 5
Ease of Use

5 / 5
Customer Support

Comments: We looked at 6 or 7 different hotel management systems over a month's period, and after checking out all the features, settled on WebRezPro.



At first WebRezPro(WRP) was a little daunting, the scope of the program seemed so vast, but with all the instructional videos accessible from inside the program, it became increasingly easier to navigate. It was completely customizable to our 10 room Hotel Colonial and I was able to add features I never thought possible, Spanish language module, integrated waiting list, multiple currency feature - I could go on and on - really, they have thought of everything.

The booking engine integrates perfectly with our website. We had wanted credit card processing in a different currency, but with the multiple currency display option, that turned out to be unnecessary. Now I can't imagine operating our hotel without it.

WebRezPro technical support is always there, little or no waiting, friendly and knowledgable.

There are a variety of add-on modules that are really useful, like the waiting list manager feature. There are editable templates for most client contact emails.

CONS: only supports credit card processing in US currency.

PROS: Easy to use, lots of great features, totally customizable, booking engine integrates totally with client website. Easy to navigate availability calendar. Accounting module included. They have a really terrific support staff.

Vendor Response

by WebRezPro Property Management System on August 21, 2014

Thank you Kelley for your positive feedback! As always, feel free to contact us with any questions or comments you may have about WebRezPro.

Accommodations made easy!

Apr 08, 2019
4/5
Overall

4 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: The software is extremely user friendly and intuitive for the end user , reservations clerks and Management. The helpful tutorial videos were essential to support configuration requirements , especially for someone new to this type of software.

Cons: The Housekeeping Report is easy to use, but limited in its functionality from the perspective of tracking labour.

Overall: The reporting capability is something we lacked before, and has been so beneficial and efficient. We have been able to adapt the Room Blocks to support our academic program groups and it has worked well. Reservation Clerks and Housekeeping are now in an automated environment which has made less room for error and a more efficient process.

Easy online integration

Apr 10, 2019
4/5
Overall

5 / 5
Ease of Use

3 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: I like that it is browser based. The user interface is easy. You can pick it up in honestly forty five minutes or so. The basic functions are all very responsive and I like the note taking ability best of all as there are many layers to the company and higher ups can see reservation issues easily.

Cons: Well the only true complaint I have is in implementing previous data from other software companies. Our company is switching to the Webrez Pro suite and any previous reservation data is having to be manually inputted by our staff a very slow process as we have been around for 8 years.

Overall: The site seems to never suffer lag or any downtime and honestly the headaches from the previous check in and audit processes are gone!

Vendor Response

by WebRezPro Property Management System on April 24, 2019

John, thank you for your feedback! We love hearing that our clients find the user interface very easy to use and that you appreciate the note taking ability. We are currently working with your team on a data import that will help alleviate the issues you are experiencing. Thanks again for taking the time to write a review!

The Right Solution for Us

Apr 11, 2019
5/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: We needed a solution that was reasonably priced and could be implemented quickly, and that would offer a range of interfaces typically required by a full service hotel. Training system is pretty good and support has been excellent.

Cons: The user interface is not as fancy and user friendly as other PM systems, but they are also much more expensive. The reporting capabilities could be improved, especially the ability to customize reports.

Makes My Life Easy

Feb 12, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: It is pretty intuitive, easy for guests to use, good reports and the technical support is always timely and helpful.

Cons: I honestly can say there isn't anything difficult or fussy about it.

Overall: Overall, WebRezPro meets my needs; it is reliable, gives me the reports I need and guests find it easy to use.

WebRezPro PMS Review

May 27, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

3 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: The ease of use is phenomenal, and there are an incredible amount of features while making it simple for the customer to book online.

Cons: The incredible amount of features is not necessarily suited for smaller businesses, I wouldn't mind seeing a cheaper software available for low-room clients.

Overall: The system essentially runs itself, and the customer service line has always been patient and helpful though the wait times can be a little long.

good support

May 23, 2019
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: the fact that if you call, they always get back to you

Cons: Sometimes difficult to make changes. and it is a detail, but if the price is over $100, it does not show the whole amount.

Overall: Again, nothing beats someone answering the phone, or getting back to you , even on weekend.

The best PMS software we have ever used.

Apr 13, 2015
5/5
Overall

5 / 5
Ease of Use

5 / 5
Customer Support

Comments: We have been using WebRezPro for a year now and we are absolutely delighted! In this time we have never had any downtime, no errors and nothing going wrong! I also like to mention that their customer service is excellent, I think I only called in twice to ask about 2 specific problems, on both occasions the support staff went beyond what I expected, giving me step by step instructions on how to achieve my goal and in another instance the person on the phone logged in and made the necessary changes for me, than called me back to explained what he had done.

I have used many other PMS software throughout the years and always I found that one piece of software did something really well but than lacked another feature. Most of the time we would only realise a feature didn't work or didn't exist after switching, forcing us to adapt new working practices around the software and not the other way round. I can honestly say we have never had this issue with WebRezPro. The system is very light, it loads quick, is very easy to use and has many great features like a mobile friendly version, paperless check-in, electronic signature an ID capture (important for us as we manage holiday lets in different locations) which can all be accessed from a smartphone. The software also come with a built in accounting package that actually works and is very simple to use. I cannot fault this software at all, for our needs and requirements, WebRezPro does everything and more!

Great Value!

Jan 09, 2018
5/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money

Pros: You won't find a more robust cloud based PMS out there for the price. WRP is very responsive to requests for customization and support.

Cons: Doesn't integrate with the most common VR software, but they offer alternatives that do work well for the property

Great software and support - highly recommend

Apr 13, 2017
5/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Easy

Cons: Group folios and rates might be easier to manipulate

Overall: This software is easy to use, the support is excellent. If you could add a component that would process the funds to the bank in one easy step and eliminate the need for Chase type payment services that would be even better.

Vendor Response

by WebRezPro Property Management System on May 31, 2017

Thank you for taking the time to write a review, Kirsten! We are so pleased that you are very happy with WebRezPro and our support team. As always, we love hearing feedback from our clients and will take your suggestions into consideration.

A great tool .

Apr 18, 2019
5/5
Overall

4 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: We like the features our guests like the ease and security. Looks great Customer service is first rate.

Cons: IT takes some time to learn how to use. Not really a con.

Overall: WE have less calls because the system works so well that we spend less time on the phone.

Webrezpro

Jun 12, 2019
4/5
Overall

4 / 5
Ease of Use

3 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: It is easy to use and understand. the videos are very helpful in understanding the functions.

Cons: looking up 'how to' information. If you are not super specific with your search it gives you a lot of extra material that I don't need

Increased our Productivity

Jun 13, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support
Likelihood to Recommend: 10.0/10 Not
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Pros: Software is easy to use, being able to customize email templates is helpful and customer service is outstanding.

Cons: Wish it could send confirmations via text

Overall: We can process reservations and send confirmations quickly which has increased our productivity

hotel campground

Jun 26, 2019
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: ease of use and ease of training new employees

ability to use for other things other than rooms and camping spaces

Cons: there is nothing i can think of at the moment

Overall: self trained with webrezpro as it was already on site when business purchased

Does everything you'd need in a front desk reservation system

Feb 13, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money

Pros: Ease of use, with instructional videos throughout. Great customer service/tech support. Quite inexpensive

Cons: Front end design could use updating. Not up to today's design standards. Although it seems they are working on it.

Capterra loader

Top notch group with excellent customer service and responsive tech support.

Jul 19, 2018
5/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money

Pros: We are really happy so far with not only the system itself but the tech support group is really nice and very responsive. Most importantly it is really cool being able to have an option of growth and flexibility to perfect with programers. It is really this option that makes this a system worth the continued investment.

Cons: We really like the system but a few items we have been working with them on is to streamline the check-in/out process in order to speed up and improve the guest experience.

Ingonish Chalets

Jun 12, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: The ease of use. Anyone can use this software

Cons: There are some features that I would like to see added but nothing major

Overall: Excellent.

Best bang for your buck

Dec 15, 2016
5/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Comments: Based on our experience, one of the best cloud-based systems on the market. Intuitive to use and cost efficient to operate. Tremendous options for interfacing with OTAs as well as other operational systems. Quick and efficient support.

Webrez

Jun 12, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Functionality and ease of use. Interface with engines is seemless

Cons: Inability to create % discount codes to streamline F&F packages