# WebRezPro Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is WebRezPro the right Hospitality Property Management solution for you? Explore 217 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/113348/WebRezPro/reviews --- WebRezPro 4.6 (217) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated June 3rd, 2026 # Reviews of WebRezPro Ease of use 4.5 Customer Service 4.8 ## Pros and Cons in Reviews SW Sarayha W ManagerHospitality, Self-employedUsed the software for: 6-12 months. “It’s a reliable system that helps keep our day-to-day operations organized and running smoothly. Once you get familiar with it, it becomes a really useful tool for managing reservations, guest information, and availability all in one place.“ May 4, 2026 JR Jitendra Singh R Residences ManagerHospitality, 2 - 10 employeesUsed the software for: More than 2 years. “At times, the interface can feel slightly dated and a few workflows could be more streamlined to reduce clicks.“ April 28, 2026 MA Meagan A OwnerManagement Consulting, 2 - 10 employeesUsed the software for: More than 2 years. “It’s clear they care about their clients and take pride in providing solutions quickly and effectively—something that makes a huge difference in the day-to-day operations of a hospitality business.“ May 5, 2026 Jason F Property DirectorHospitality, 11 - 50 employeesUsed the software for: More than 2 years. “Its straight up bully tactics holding us hostage.“ April 13, 2026 MA Meagan A OwnerManagement Consulting, 2 - 10 employeesUsed the software for: More than 2 years. “The system itself is also incredibly straightforward and user-friendly. Whether it’s onboarding new team members or managing daily operations, WebRezPro makes the process seamless.“ May 5, 2026 DB Danika B Front Desk ClerkHospitality, 2 - 10 employeesUsed the software for: More than 2 years. “Settings are also overwhelming and it's very confusing when there are so many settings that could easily be reduced rather than all the repetition.“ April 30, 2025 MA Meagan A OwnerManagement Consulting, 2 - 10 employeesUsed the software for: More than 2 years. “The WebRezPro team is consistently responsive, knowledgeable, and proactive in helping us find solutions.“ May 5, 2026 DB Danika B Front Desk ClerkHospitality, 2 - 10 employeesUsed the software for: More than 2 years. “There's TOO MUCH on the screen all the time, especially when viewing guest folios.“ April 30, 2025 ## Showing most helpful reviews Showing 1-25 of 217 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Marianne S. Marketing 'amp;amp; Revenue Manager Used the software for: 2+ years ### "You wont find a more capable product or team to work with! It doesnt get any better than WebRezPro" January 5, 2018 5.0 Pros Reliable product, prompt and informative customer service, affordable price. You won,t find a better PMS system for such an outstanding cost in our industry! From the easy navigation menu to the custom reporting functionality, WebRezPro has covered all of the must-haves and even some extra wish-list items for our small hotels. We wouldnt ever consider leaving WRP for any other PMS software! Review Source NG Nancy G. Executive Assistant Music Used the software for: 2+ years ### "Great Management Program" September 17, 2024 5.0 I have been using the product for at least five years and can’t complain! Pros The customer service is great! They have worked well with my property, which is not run as a typical hotel. I love the calendar features and access to the housekeeping app is wonderful. Cons I think my only suggestion would be to change some of the menus to be more user-friendly. They aren’t difficult, but they require more steps than necessary. Alternatives considered [Hotelogix](https://www.capterra.com/p/76374/Hotelogix/)[RoomKeyPMS](https://www.capterra.com/p/5937/RoomKeyPMS/) Reason for choosing WebRezPro Customer support, good sample product and cost Review Source AD Alison D. Operations Manager Hospitality Used the software for: Less than 6 months ### "Counterintuitive" August 9, 2024 2.0 It has been challenging, but it is working. Pros That it integrates with other systems. Any integration that allows us to use a different system is helpful. Cons We find it extremely opaque and counterintuitive. It takes us repeated attempts to remember/learn how to do some of the simplest tasks. I hate to be so critical, but it feels shockingly difficult to use, especially since it’s clearly just a series of binary conditions. It just does not feel as robust as a modern system should feel, in our opinion. Review Source Response from World Web Technologies August 22, 2024 Thank you for your feedback. We’re pleased to hear that the integration with other systems has been beneficial. We apologize for the challenges you’ve faced with the platform’s usability. Rest assured, we are committed to ongoing improvements. We encourage you to connect with your account executive to discuss these issues and consider upgrading to the latest version, which includes several enhancements. AP Andrew P. Hotel director Hospitality Used the software for: 6-12 months ### "We love your product " August 14, 2024 4.0 Excellent. Clunky at times and I feel a little lost on how to do exactly what I’m trying to do, but overall we love WRP and would be disinclined to change platforms. Pros The crown jewel of your product is the service and support. Your team is exceptionally knowledgeable about the product and is generally able to help us solve problems quickly. This is why we have already praised WRP to others including hotels in our area. Cons Even though we love v11 after the upgrade, and it’s a strong step forward, I still feel like WRP is not a design-first platform. I think you’ve made a choice to be packed with options and configurations that make sense for a lot of companies but I wonder if some features might be better off hidden in an “advanced” menu. Or perhaps more tool tips to help us understand the impact of each thing. On that note, when we first started I loved the documentation but now it’s a bit of a pain point for me. I think it could be enhanced and expanded with, ideally, an extensive faq or even a knowledge base built by users. Alternatives considered [Mews](https://www.capterra.com/p/145487/Mews-Commander/) Reason for choosing WebRezPro Combination of price and just a great feeling we got from the sales team. The sales experience was so down to earth and clear. We were also pleased with the ease and price of integrations. Review Source Response from World Web Technologies August 22, 2024 Thank you for your kind words and for recommending WebRezPro to others—it means a lot to us. We’re thrilled that our service and support have been so positive for you, and we’re glad you’re enjoying the v11 upgrade. We appreciate your feedback on the platform’s design and documentation. Your suggestions for an “advanced” menu, more tooltips, and an expanded FAQ are valuable, and we’ll consider these as we improve the product. We’re committed to making WRP even better. Please reach out if you need anything—we’re here to help. AS Ashley S. Owner Hospitality Used the software for: 1-2 years ### "Use for 2 properties " August 13, 2024 5.0 Excellent. Service is wonderful and very helpful! Pros Ease of use. Integrations. Overrides for rates etc. Cons More complex set up than others but once it’s done it’s incredible. Alternatives considered [Cloudbeds](https://www.capterra.com/p/158839/Cloudbeds/) Reason for choosing WebRezPro Ease of use, customer support, added features and integrations Review Source Response from World Web Technologies August 22, 2024 Thank you for your review! We’re glad you find WebRezPro easy to use and appreciate the integrations. We’re also happy that our service has been helpful. If you need anything, please feel free to reach out. SY Sheila Y. Owner and Host Hospitality Used the software for: 2+ years ### "A much needed tool to manage our reservations professionally and accurately" May 7, 2024 5.0 A1 - from the sales, to the on-boarding personnel, to the programming and support personnel, it has been a very positive experience working with WRP! Pros That it was Canadian... and it seemed pretty user-friendly to us (from our point of view as a cottage rental resort manager/owner and considering even more importantly how easy it was for our guests to use and reserve with us). Cons No program is one-size-fits-all typically but WebRezPro does a pretty good job of working with us to really have it meet our individual needs as a small rental resort in Nova Scotia. Alternatives considered [Reservit](https://www.capterra.com/p/59571/ReservIT/)[Checkfront](https://www.capterra.com/p/99249/Checkfront/) Reason for choosing WebRezPro We did a lot of research, had tutorials / introductions by companies, and finally settled on WebRezPro as it seemed to best fit our needs and the cost was pretty reasonable. We also liked the idea that the product / company was Canadian since we are a small business in Canada. Switched from [Availability Online](https://www.capterra.com/p/213196/Availability-Online/) the system we were on was inherited from the previous business owners - it was alright but the company ceased operations and was the main impetus for us to find a new reservation management system Review Source DB David B. Owner Hospitality Used the software for: 2+ years ### "WebRezPro - simple when you need it, capable when you're ready" April 14, 2024 4.0 The team at WebRezPro have been helpful for my property needs. Pros Set up was easy to get started. Integrations are handled professionally. They've been easy to work with and respond quickly to support escalations. Cons Minor annoyances such as requiring mouse clicks instead of allowing keystrokes in some areas, lack of keyboard shortcuts, and pop up windows that interrupt the flow - but not really much worse than other PMS systems I've used. Alternatives considered [Cloudbeds](https://www.capterra.com/p/158839/Cloudbeds/) Reason for choosing WebRezPro Cloudbeds has some reallycool features aswell, but they are more expensive and the accounting is more complicated as they take a fee out of each reservation. Switched from [WebReserv](https://www.capterra.com/p/152688/WebReserv/) WebResPro has a lot more features and better integration support with many third party systems. Review Source LS Lisa S. General Manager Hospitality Used the software for: 2+ years ### "Hospitatlilty Management Made Easy" May 12, 2025 5.0 I have used WebRezPro for over five years, and I have never had any issues with the operating system or customer service. This is a go-to if you are in the hospitality business. Pros WebRezPro makes running your lodging business simple. The setup is user-friendly and secure, and customer support is prompt and helpful. They are also priced for your market or room count. There are no hidden fees all of their contracts are straightforward. Cons Adding QB directly into the system would be a bonus, but it is not a deal breaker. They have a reliable reporting system that is easily extracted and put into QB separately. Review Source KH Kate H. General Manager Hospitality Used the software for: 2+ years ### "Great Customer Support" March 2, 2025 5.0 so good. Webrez customer service is the best. the platform is complicated and detailed. the more I learn, the more I realize I have so much learning to do. your support staff are patient and understanding. Pros the video/shared screen was so helpful in navigating my questions Cons although the training videos are helpful, in my case - I am not the one to have set up the system from start - it means at times I have a hard time finding exactly what I'm looking for. Review Source JB Jaxy B. Owner Hospitality Used the software for: Less than 6 months ### "Wonderful experience " May 6, 2025 5.0 From the beginning with our Account Rep \[sensitive content hidden\] to our trainer \[sensitive content hidden\] is has been a great experience! Both \[sensitive content hidden\] are exceptional to work with! Pros Our trainer \[sensitive content hidden\] was absolutely wonderful! so patient and helpful! Really felt that she went above and beyond! Cons So far all great! Have no negatives to report at this time. Would recommend to others. Account Rep and trainer have been wonderful! Review Source NL Ninon L. Hotel Manager Hospitality Used the software for: 2+ years ### "Love WRP and their support team!" August 13, 2024 5.0 Pros The customer support is just fantastic. The platform is very intuitive super easy to train staff on it. Cons I do not have any cons . Only I wish I would have more time to dive fully into the software and use its full potential. Review Source Response from World Web Technologies August 22, 2024 Thank you so much for your wonderful review! We’re thrilled to hear that you love WebRezPro and our support team. It’s great to know that you find the platform intuitive and easy to train staff on. We understand the challenge of finding time to explore all the features. If you ever need help diving deeper into the software or want to maximize its potential, don’t hesitate to reach out—we’re here to support you. CR Christine R. Manager Hospitality Used the software for: 2+ years ### "Phenomenal customer service!" July 18, 2024 5.0 Great! Any issues are always solved quickly and the system has been very reliable. I use it all day almost everyday, especially in the summer and an outage would wreck my business so I appreciate their website always being accessible. Hopefully an app or more mobile friendly website becomes available soon. Pros The customer service! I love the ability to email a question at anytime and get a response in the same day. I also like that WebRezPro is pretty good at continuously adding new helpful features. Also, the payment integration with authorize.net has been a game changer! Cons It's not mobile friendly. I prefer the interactive calendar and it's not an option on an iPad or iPhone. I would also like an easier way to switch people around from room to room. Reason for choosing WebRezPro Better calendar and email templates Review Source ES Eric S. Owner Hospitality Used the software for: 2+ years ### "Robust and Affordable" September 2, 2021 5.0 WebRezPro handles all of the high and critical tasks that I could reasonably expect from a PMS / Online Booking system. When COVID hit and everything changed overnight, I was SO GRATEFUL that I could radically change my rate / booking policy combinations (sometimes daily), what rates were active, what just went dead, who was failing or coping, and keeping track of what guests booked from what channel with what policy, etc. I can through relatively unscathed, and I COULD NOT have done it without a solid system to back me up. They are a reliable partner. Pros I've been with WRP for 7 years now and they definitely change with the times. You're not going to be waiting on that update forever with these folks, and sometimes another company might be first, but they won't be very far behind, if not the leader. I do a lot of variable pricing, use any channel I can get my hands on that is bidirectional AND treats my guests well when there's a problem (looking at you, VRBO) , have multiple upsell services and items, and like to send specific correspondence based on the type of reservation rather than the general list of conditions that leaves everyone wondering. Has a great housekeeping module and the accounting side is easy. Their pricing is fair, simple, and very competitive. You can pay a lot more for the same or less. Cons This is both a pro and a con. They have a switch for almost everything so no matter how you run your business, they can tailor WRP to your environment. That said, they have a lot of switches, so be careful with your initial config. The booking engine could be just a little more slick, like having a dynamic total for the current reservation and options selected. I believe they are working on this, and while some of their competition has this, the competition often lacks more important features to drive revenue. (I've looked at a lot of PMS software.) Alternatives considered [Pegasus.net](https://www.capterra.com/p/145740/Onsite-Track-Easy/)[Hotelogix](https://www.capterra.com/p/76374/Hotelogix/)[Little Hotelier](https://www.capterra.com/p/144307/Little-Hotelier/)[ThinkReservations](https://www.capterra.com/p/182891/ThinkReservations/) Reason for choosing WebRezPro Feature set and price. Review Source DG DEE G. General Manager Hospitality Used the software for: 2+ years ### "Chains or Independent Properties WebRez is the perfect choice" June 20, 2024 5.0 Mostly positive.. It is quite easy to use, but there has to be other quick functions like checking in all guests from a group at one time, or checking them all out at one time. running all credit card transactions for check in at one time, or pre-authing all credit cards at one time on a busy weekend things like this to make the process go quicker. After 2 years on Webrez, there is still a lot of things I need to learn. Pros I love that if I have a questions I can reach out to support and I get a response back within 30 minutes.. I love how easy it is to move rooms around in the interactive calendar. Cons For groups, if you miss one thing it will not hold the rooms, or you get errors.. and the block does not hold the rooms. As the GM I can not override things unless I unlock them for all to override. Alternatives considered [OPERA Cloud Property Management](https://www.capterra.com/p/266207/OPERA-Cloud-Property-Management/) Reason for choosing WebRezPro pricing.. Review Source Response from World Web Technologies June 24, 2024 Thank you for your positive review and for choosing WebRezPro! We're delighted that you find our support responsive and our interactive calendar easy to use. For group bookings, you can check a group in and out from the group folio page. Please contact our support team for assistance with this feature or any other functions you might need help with. Thank you for your feedback, and we’re here to help you make the most of WebRezPro. DJ Dean J. CFO Hospitality Used the software for: 2+ years ### "User Friendly Software with Lots of Adaptability" February 15, 2022 4.0 WebRezPro is possibly the BEST customer service I have ever worked with! If you call them, someone answers the phone. If you leave a message, someone calls you back usually within minutes. They are the most responsive people I have had the pleasure of working with and I have worked with a lot of different companies in my career. I would put WebRezPro in the top 2, if not the #1 customer service people in the business! Pros The software is very user friendly and easy to teach staff to use. It also is very adaptable to different needs. We are a fairly complicated Resort and had trouble finding software that would do everything we needed it to do until we came across WebRezPro. It takes care of our Company owned Resort rentals, it takes care of our Owner rentals that we manage, it connects to all our OTA's, it manages all our payouts, it takes care of our boat rentals, our in-store sales and even takes care of our small timeshare residents. The owner calendars are a wonderful tool for reports to owners and the software does everything we could possibly need. Cons The booking engine page needs an upgrade. The booking engine works fine, there are no problems with that, it just looks dated when guests are transferred from our beautiful website to the booking page. An aesthetic upgrade on this page would the only negative things I have to say about this software. I am told they are working on that and we have been able to tweak it a bit from our end to make it look more up to date and the functionality of the booking page works just fine. So, I am just discussing the way the page LOOKS to a guest, I am not speaking of how it functions for the guest as it functions just fine. Review Source AM Andrew M. President Hospitality Used the software for: 2+ years ### "Great product and people!" June 28, 2021 5.0 It’s a really great system I don’t have any complaints. When I started with Webrez I was much smaller than I am now and I found the cost a little challenging. I would recommend finding a way to lower the start up costs for businesses that are smaller than 25 units Pros It’s robust and they are always trying to make it better. The customer service is great so is the technical support. Cons It would be really nice to have integrated inventory management for rentals Like canoes and bicycles. It would be great if that system was both part of the online Reservation system but also had a separate online booking engine for people who weren’t staying with us and just wanted to rent equipment. It would also be awesome to integrate the weaver into the system Reason for choosing WebRezPro It was very professional looking the staff was professional and they assured me the same thing wouldn’t happen again like what the other company did to us I was also attracted to how robust it is Review Source KS Kenneth S. General Manager Hospitality Used the software for: 2+ years ### "May Dee Suitez WebRezPro review" January 30, 2024 5.0 Pros Easy to use Awesome customer support team. Know practically by first name Cons Nothong negative to say about WebRezPro. Review Source Response from World Web Technologies February 14, 2024 Kenneth, thanks so much for taking the time to write a review! Should you have any more feedback or need additional support, don't hesitate to reach out to us. TK Tony K. General Manager Hospitality Used the software for: 2+ years ### "WRP Feedback" January 27, 2024 3.0 Overall it is a good experience. I wish the above items were easier/smoother. Pros The customer service is fantastic! Always friendly and willing to help. Cons The booking calendar and limited integration options. Review Source Response from World Web Technologies February 15, 2024 Hi Tony, thank you for sharing your thoughts on WebRezPro and for the kind words regarding our product support team. We're excited to let you know that an updated version of WebRezPro is on the horizon, featuring an enhanced booking calendar, and booking engine, among several other innovative features! Given WebRezPro's extensive network of over 130 software partners, we are confident in our ability to cater to your unique requirements. If you're in search of a particular integration, don't hesitate to get in touch with your account executive. RS Rafael S. General Manager Hospitality Used the software for: 1-2 years ### "Awesome, this PMS defenelity will help to control your property" February 8, 2024 5.0 Pros Sincronization is the best feature in this PMS Cons To collect signatures from the guest is too complicated Review Source Response from World Web Technologies February 14, 2024 Thank you for your review and for praising our PMS's synchronization feature. We're glad it's helping you manage your property more effectively. We note your concern about the complexity of collecting guest signatures and are actively working to simplify this process. Your feedback is crucial for our continuous improvement. For any further feedback or assistance, please feel free to contact us. Your satisfaction and success are our top priorities. MS Margaret S. Owner/Manager Hospitality Used the software for: 2+ years ### "WebRezPro has been our choice! " January 31, 2023 4.0 It has been a positive experience. Our account executive has been there a long time and it feels like she takes a personal interest in our success with the software. Pros We have been using WebRezPro for many, many years and don't consider changing our online booking engine. We would have been one of their first clients and have always offered great customer service and support. It is intuitive and quite easy to use. Cons It's always a learning curve when they make major changes to their software but they are always there to support you. Reason for choosing WebRezPro We liked how we could at that time integrate the software with our own software so that it would coordinate with our website. Review Source SH Shinise H. Operations Manager Leisure, Travel & Tourism Used the software for: 2+ years ### "Great Product " January 8, 2024 5.0 Pros The property management system is great and very easy to use. There is also a guide that is very easy to follow if you are not sure how to operate within the software. Cons I still think the loyalty section can be upgraded that more options can be made available for hotels to create there own unique programs within the system. Review Source DV DeEtte V. Owner Hospitality Used the software for: 2+ years ### "By far the "best" Reservation System" June 12, 2019 5.0 Our experience has been wonderful! Customers service from our main rep, has been amazing and service from the technical support is always great. We really enjoy knowing that when we have a problem, question, or need to make changes that our service team is so easy to work with and will help in any way. Pros Webrezpro handles everything our boutique inn and RV park needs to run an efficient business. Reservations flow through our website via the reservation system module that is connected to our account and customers can easily book, make changes, etc. The system is moderately easy to use and the customer service team is amazing to help when you need it. Cons The booking options page needs to be enhanced. The customer should be able to see a picture(s) and see corresponding words of the additional booking option to entice the customer to add the booking option to the reservation. Example: Customer books a room for a birthday weekend stay, Webrezpro needs to present the booking option with a nice size picture of the item that the hotel wants the customer to add-on. It is very difficult for us to sell an add-on with words only. People need to see what they are getting with the add-on, then read the words. Review Source JB John B. Owner Hospitality Used the software for: 1-2 years ### "Clunky with a 90s software feel. " November 4, 2022 3.0 Could be much better. Pros If I had to do it again I'd probLy use cloudbeds. Cons Credit card issues like a 6 month window to capture the balance of a reservationGtuops you need a degree in software to figure outGuests cant book more than 1 roomGuests have to move off of our site to see pricesSoftware feels old. Reason for choosing WebRezPro I didn't really know much abiutntibbutnsaw sow other people us..g it. Good I refraction partners Review Source KL Kim L. Director of Sales Hospitality Used the software for: 1-2 years ### "WebRez Pro Review" March 6, 2020 4.0 We are very happy with the level of support & attention to our account that WebRezPro provides. It is comforting to know that they are so quick to respond to the challenges we encounter. Pros Being an independent property, I find that the software offered a number of tools that I had found with branded properties I have used before. It is super easy to onboard new employees and get them using the software efficiently. Cons Our challenge with WebRezPro is in the group tools. We find it very cumbersome to have so many different places to enter the same data (cxl policy, guarantee policy, market, source) when it could just be on one screen and carried thru. Also having to create an allocation for each date range is a lot of work when other systems just use a grid of room types and dates with block/ pickup/ allocation/ rate. It would also be helpful if the allocation screen showed more than the 1st 14 days. We realize our property is likely a lot heavier on the group block usage than other properties may be, but since the majority of our time is spent managing groups, it would save us a lot of time if this section was improved. Reason for choosing WebRezPro Our restaurant partner on-site required a product that their POS could integrate with and this was a feature WebRezPro had that the other platform did not. Review Source MP Matt P. Manager Hospitality Used the software for: 2+ years ### "Affordable, adequate, but falling behind..." June 13, 2019 4.0 It does the job at an affordable price. The lack of improvement in the program over time is disappointing. Customer service has been good when I’ve needed it. Pros One of the least expensive programs I have come across. It is easy to learn. You could run anything from a single unit to an entire 100 room hotel. Cons There is no mobile app. That’s really hard to believe in 2019. Using the full version on my phone is clunky and some features don’t work. Another really glaring failure of the software is that customers cannot go back into their reservations and update their credit card information. I deal with this issue constantly with foreign guests. I’m not a programmer but this seems like it could be fixed in an afternoon. Everything is drop down menus. All the demos that I try now offer drag-and-drop easy navigation. Reason for choosing WebRezPro Price. Review Source Response from World Web Technologies June 14, 2019 Hi Matt, thanks for your feedback! We have great news! By updating your WebRezPro system to the latest version, your customers will be able to update their credit card number on their booking. The newest version also has improved mobile functionality that you may find beneficial. We'll have your Account Executive reach out to you regarding an update. Thanks again for your review! ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. Talk to a Capterra advisor for free and get results within 15 minutes.