--- title: "WebRezPro Reviews 2026. Verified Reviews, Pros & Cons | Capterra" description: "Is WebRezPro the right Hospitality Property Management solution for you? Explore 218 verified user reviews from people in industries like yours to make a confident choice." source_url: "https://www.capterra.com/p/113348/WebRezPro/reviews/" page_type: "reviews" language: "en" publication_date: "2026-10-19" --- WebRezPro 4.6 (218) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated October 19th, 2026 # Reviews of WebRezPro Ease of use 4.5 Customer Service 4.8 ## Pros and Cons in Reviews SW Sarayha W ManagerHospitality, Self-employedUsed the software for: 6-12 months. “It’s a reliable system that helps keep our day-to-day operations organized and running smoothly. Once you get familiar with it, it becomes a really useful tool for managing reservations, guest information, and availability all in one place.“ May 4, 2026 JR Jitendra Singh R Residences ManagerHospitality, 2 - 10 employeesUsed the software for: More than 2 years. “At times, the interface can feel slightly dated and a few workflows could be more streamlined to reduce clicks.“ April 28, 2026 MA Meagan A OwnerManagement Consulting, 2 - 10 employeesUsed the software for: More than 2 years. “It’s clear they care about their clients and take pride in providing solutions quickly and effectively—something that makes a huge difference in the day-to-day operations of a hospitality business.“ May 5, 2026 DB Danika B Front Desk ClerkHospitality, 2 - 10 employeesUsed the software for: More than 2 years. “Settings are also overwhelming and it's very confusing when there are so many settings that could easily be reduced rather than all the repetition.“ April 30, 2025 MA Meagan A OwnerManagement Consulting, 2 - 10 employeesUsed the software for: More than 2 years. “The system itself is also incredibly straightforward and user-friendly. Whether it’s onboarding new team members or managing daily operations, WebRezPro makes the process seamless.“ May 5, 2026 DB Danika B Front Desk ClerkHospitality, 2 - 10 employeesUsed the software for: More than 2 years. “There's TOO MUCH on the screen all the time, especially when viewing guest folios.“ April 30, 2025 MA Meagan A OwnerManagement Consulting, 2 - 10 employeesUsed the software for: More than 2 years. “The WebRezPro team is consistently responsive, knowledgeable, and proactive in helping us find solutions.“ May 5, 2026 Jason F Property DirectorHospitality, 11 - 50 employeesUsed the software for: More than 2 years. “Its straight up bully tactics holding us hostage.“ April 13, 2026 ## Showing most helpful reviews Showing 1-25 of 218 available reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use R Reviewer Owner Used the software for: Less than 1 year ### "Webrez boutique inn review " July 27, 2026 5.0 I have had a great experience so far, and really value the access to live agent support, who are knowledgeable and can communicate clearly. Pros The accessibility to customer support is extraordinary. No wait times, and support agent knowledge is the #1 reason I’m with web rez pro. The booking management is clean intuitive. Cons What the user sees could be more visually appealing and updated. Also being able to see daily rates on the calandra while you are selecting dates to search availability, would be advantageous. Review Source Nickie B. Owner Manager Used the software for: Less than 1 year ### "Great software for the price" May 11, 2026 4.0 Amazing customer service. That is their strongest point for sure! T hey respond to any issues I have almost immediately Pros I like that it is more affordable than most. They have a seasonal option which also helps with cost. Customers love the aesthetic of it and it works very well with lots of options. Cons The activity engine did not work for our needs as it is quite basic. The housekeeping app is also very basic and I wish it had more functionality for time tracking etc. Review Source R Reviewer Owner Used the software for: 3-5 years ### "Exceptional Service Meets an Easy-to-Use PMS" May 8, 2026 5.0 Our overall experience with WebRezPro has been extremely positive. From implementation through daily use, the platform has proven to be both reliable and easy to navigate, which has made a meaningful impact on our team’s efficiency. One of the biggest differentiators has been the level of support. The WebRezPro team is consistently responsive, knowledgeable, and proactive in helping us find solutions. It never feels like a ticket is just being “handled”—they take the time to ensure things are fully resolved, which gives us a lot of confidence in the partnership. On the operational side, the system is refreshingly straightforward. Training new team members is quick, and the intuitive layout allows our staff to focus more on the guest experience rather than learning complicated workflows. Overall, WebRezPro has been a dependable partner for our business, combining ease of use with a customer service team that truly stands out. Pros We’ve had a fantastic experience with WebRezPro. From day one, their team has consistently gone above and beyond to ensure we feel supported and set up for success. What truly stands out is the level of customer service. Every interaction with their staff has been prompt, knowledgeable, and genuinely helpful. It’s clear they care about their clients and take pride in providing solutions quickly and effectively—something that makes a huge difference in the day-to-day operations of a hospitality business. The system itself is also incredibly straightforward and user-friendly. Whether it’s onboarding new team members or managing daily operations, WebRezPro makes the process seamless. The interface is intuitive, and it doesn’t take long to feel confident navigating the platform. Overall, we highly recommend WebRezPro to anyone looking for a reliable, easy-to-use PMS backed by an exceptional support team. Cons The pressure to switch to the new credit card processing company and being penalized for not. I feel any customer who was previously with Webrez before the buyout should have been grandfathered in to our original contract and pricing. Review Source R Reviewer Manager Used the software for: Less than 1 year ### "Tofino Swell Lodge reivew" May 7, 2026 5.0 Overall, our experience with WebRezPro has been very positive. It’s a reliable system that helps keep our day-to-day operations organized and running smoothly. Once you get familiar with it, it becomes a really useful tool for managing reservations, guest information, and availability all in one place. Pros how intuitive and easy it is to use, the layout is clean and straightforward, which makes day-to-day tasks like managing reservations, guest details, and availability really smooth. We also really liked how everything is in one place—it keeps things organized and saves a lot of time. The system feels reliable, and it’s clear it’s built with hospitality in mind. Cons While overall we’ve had a positive experience, there are a few areas that could be improved, very happy with the system. Review Source R Reviewer Hotel Manager Used the software for: Less than 1 year ### "Thank you WebRez Pro!" May 6, 2026 5.0 From the initial conversation with Soti to my training with \[sensitive content hidden\] , I have had such a positive experience and would recommend this software to anyone looing for a PMS. Pros The simple, user-friendly platform as well as the extensive training and support available. It helped me go from a paper system that was all over the place to an organized system I can access from anywhere! Cons I have no cons so far! I have been using the system for 3 months now and every issue have come across Review Source R Reviewer Residences Manager Used the software for: 3-5 years ### "Residences Manager" April 29, 2026 5.0 Overall, my experience has been very positive. The system has improved efficiency, helped reduce manual work, and made managing reservations and guest communication much easier. It’s a reliable property management solution that continues to improve and works well for day-to-day operations. Pros WebRezPro is very user-friendly and easy to learn, even for new staff. The cloud-based system makes it convenient to access reservations and guest information from anywhere. I especially like the automation features, reporting tools, and how smoothly it integrates with online booking channels. Customer support has also been responsive and helpful whenever assistance is needed. Cons Some features can take time to fully customize to specific property needs, and certain reports require extra setup to get exactly the desired format. At times, the interface can feel slightly dated and a few workflows could be more streamlined to reduce clicks. Review Source R Reviewer Property Director Used the software for: 3-5 years ### "Careful who you get into bed with" April 15, 2026 1.0 For the first 6 years, things were very good. Since the acquisition by FullSteam, the focus, pride, wanting to do business in a reputable and hotel-focused fashion is gone. I cannot say anything good about fullsteam. Pros WebRezPro is a decent bit of software, but things have gone very much downhill since they were acquired by FullSteam. They have shifted from attempting to put out a great PMS, to seemingly solely figuring out how to squeeze their existing client base for "below the line dollars" by forcing you to switch to their payment processing. Cons When considering their payment processing, they absolutely refuse to put their best foot forward unless you prove to them exactly what you are paying elsewhere. Their initial "best foot forward" was roughly 10x what they came back with after we capitulated and provided them statements....and getting things in writing from them was like pulling teeth. When we made it clear that having our payment provider be the same as the PMS was a problem from a future competition standpoint, and asked them to lock in their margin at a fixed rate or tied to inflation, they refused. They have now given us 2 months notice that they are nearly tripling our monthly price for WebRezPro unless we switch to their payment provider....full well knowing that changing PMSes is not a 2 month project, especially for a small property. Its straight up bully tactics holding us hostage. Review Source R Reviewer Marketing 'amp;amp; Revenue Manager Used the software for: 3-5 years ### "You wont find a more capable product or team to work with! It doesnt get any better than WebRezPro" January 9, 2018 5.0 Pros Reliable product, prompt and informative customer service, affordable price. You won,t find a better PMS system for such an outstanding cost in our industry! From the easy navigation menu to the custom reporting functionality, WebRezPro has covered all of the must-haves and even some extra wish-list items for our small hotels. We wouldnt ever consider leaving WRP for any other PMS software! Review Source R Reviewer Owner and Host Used the software for: 3-5 years ### "A much needed tool to manage our reservations professionally and accurately" May 15, 2024 5.0 A1 - from the sales, to the on-boarding personnel, to the programming and support personnel, it has been a very positive experience working with WRP! Pros That it was Canadian... and it seemed pretty user-friendly to us (from our point of view as a cottage rental resort manager/owner and considering even more importantly how easy it was for our guests to use and reserve with us). Cons No program is one-size-fits-all typically but WebRezPro does a pretty good job of working with us to really have it meet our individual needs as a small rental resort in Nova Scotia. Review Source R Reviewer Accountant Used the software for: Less than 1 year ### "NOT FULLY INTEGRATED" August 1, 2024 1.0 The overall experience could be summarized in one word.... frustrating. The integration with other POS systems is extremely poor. For example, gross amount of room charges from the restaurant are recognized as revenue although they include taxes payable and service charges payable. According to their support, this is the way they do it and cannot be changed. The accounting reports are worthless and do not match the reports from the POS systems. Pros The program is fairly easy when it comes to front end features. Cons The program does not fully integrate with other POS systems. The accounting platform is extremely poor. Review Source R Reviewer Hotel director Used the software for: Less than 1 year ### "We love your product " August 21, 2024 4.0 Excellent. Clunky at times and I feel a little lost on how to do exactly what I’m trying to do, but overall we love WRP and would be disinclined to change platforms. Pros The crown jewel of your product is the service and support. Your team is exceptionally knowledgeable about the product and is generally able to help us solve problems quickly. This is why we have already praised WRP to others including hotels in our area. Cons Even though we love v11 after the upgrade, and it’s a strong step forward, I still feel like WRP is not a design-first platform. I think you’ve made a choice to be packed with options and configurations that make sense for a lot of companies but I wonder if some features might be better off hidden in an “advanced” menu. Or perhaps more tool tips to help us understand the impact of each thing. On that note, when we first started I loved the documentation but now it’s a bit of a pain point for me. I think it could be enhanced and expanded with, ideally, an extensive faq or even a knowledge base built by users. Review Source R Reviewer Owner Used the software for: 3-5 years ### "WebRezPro - simple when you need it, capable when you're ready" April 17, 2024 4.0 The team at WebRezPro have been helpful for my property needs. Pros Set up was easy to get started. Integrations are handled professionally. They've been easy to work with and respond quickly to support escalations. Cons Minor annoyances such as requiring mouse clicks instead of allowing keystrokes in some areas, lack of keyboard shortcuts, and pop up windows that interrupt the flow - but not really much worse than other PMS systems I've used. Review Source R Reviewer Revenue and Group Reservations Manager Used the software for: 1-3 years ### "Great product for small operators." January 29, 2024 5.0 Compared to other systems I have worked on, this is easy to use for small hotel operators. It is sophisticated enough to provide the analytics we require, but not so overwhelming that it takes weeks of training to master. Pros It is an easy to use system that can be mastered by even the most inexperienced staff. Training modules are easy to follow and support is very easy to get hold of when needed. Cons When entering several group folios for the same client, it would be good to have a copy feature that copies all of the data in the folio but allows you to change the dates of stay. Having to create rates for every group folio is cumbersome as you are entering the same information over and over. Review Source R Reviewer Owner Used the software for: 3-5 years ### "Property Management the Easy Way!" June 8, 2020 5.0 One of the biggest solutions that Web Rez Pro has provided is an accuracy of transaction history so that we can see when a reservation is altered who the person was, the date and the details of what was changed. This is especially fantastic when we have guests calling to book over the phone and we can see in real time the activity. It's also really nice to have such an easy ‘modification’ of a transaction should there be a change or need to adjust any of the pricing or taxes based on actuals, especially since we are in Mexico and have to convert our Pesos transactions based on the daily exchange rate, which is frequently different from the time of the quote or the first payment to the second payment. Honestly, the support is so far above standards it's amazing and no other platform provides the quality of service that is direct. It's so nice to not be fielded through a call center and waste time trying to get responses or assistance!! Live representatives that are experts allow us the freedom to do our job and focus on the face to face hospitality for our clients. I feel like we know the staff and they are quick to answer in great detail any questions or doubts and as a ‘dinosaur of technology’ that is priceless!! Pros As a small business owner, we have found the integration, training and support such an extremely important value that Web Rez Pro has provided to our company. When we first started we were so thrilled to have a fantastic calendar to utilize and see our occupancy in a snapshot view. Then we quickly realized that the customized reports were a huge time saver for our staff. We have used 6 other programs and this is by far the easiest to use, train your staff and the implementation from booking a reservation through the housekeeping department and maintenance. The implementation was so easy that we had 6 people trained within the first day! The automated emails are an amazing time saver as well! Thank you!! Cons I can’t say that there is a true negative; however, we are in Mexico and the only ‘wish’ I have is if we could have dual currency so that we could utilize the accounting features that are provided. My second wish is if we could track customer reviews more easily and keep as part of our history on our website which would be most valuable. Review Source R Reviewer General Manager Used the software for: 3-5 years ### "Rushmore Express Loves WebRezPro" June 13, 2019 4.0 We really do love WebRezPro and would highly recommend them. they have worked with us on the problems we've had. WebRezPro really works for us. Pros e looked at a few different options before selecting WebRezPro. WebRezPro does a great job at building a PMS that combines functionality with a user friendly UI. The web based system is genius in that it gives us the ability to stay up to date and manage our property on the go. This has saved us numerous times. But WebRezPro also has a number of great features it includes. it comes with a customizable booking engine which is huge for smaller properties like ourself. It comes with a POS built in. There are so many features it really is a great program. There are some cons but there minor to the pros. Cons Housekeeping app and maintenance app are a bit difficult to use. The housekeeping app we struggle with multiple users updating the system and overriding each others updates. great idea love the feature but still haven't been able to get it to work properly. Maintenance app is good but if it was a separate app like the housekeeping app it would work better and be more functional. currently we are using the maintenance feature to block rooms and Wunderlist as our maintenance management app. loading payments from a OTA is particularly difficult. We receive large checks tied to reservations but it takes forever to input because of how the payment system is implemented. Same with changing a room. in order to check someone out early I have to first change the dates of their stay then I can check them out. adding a space to move reservations around would be helpful. We have to have a room type in our system just for moving reservations around. I do have suggestions from my staff on how to make these features work better. They would love to use them more. and despite these things we love the program. Review Source R Reviewer Director of Sales Used the software for: 3-5 years ### "Review from Nantucket Inn" February 26, 2024 4.0 It has been great since we began using it in 2009. Pros It's in the cloud and you can work remotely, if need be, and is user friendly once user is familiar. Additionally, WRP support is very responsive, helpful, knowledgeable and friendly. Cons In a perfect world it would have sales and catering features to create contracts, BEO's etc. to compliment the group and events side. We are in process of integrating WRP with another sales and catering program. Review Source R Reviewer Owner Used the software for: 1-3 years ### "Use for 2 properties " August 14, 2024 5.0 Excellent. Service is wonderful and very helpful! Pros Ease of use. Integrations. Overrides for rates etc. Cons More complex set up than others but once it’s done it’s incredible. Review Source R Reviewer GM Used the software for: 3-5 years ### "Good property software for a seasonal business." February 8, 2021 4.0 Very good so far in our 3rd year using this software. The employees are still happy. Pros Offers an offseason discount on the subscription and the customer service is outstanding. Native English speakers (Canadians) that are very easy to understand. Cons There are things that other programs have but this surprisingly still does not have. They take suggestions on improvements and some customer service employees comment that it is a really good idea but, the changes are slow or do not happen often enough. Review Source R Reviewer Owner Used the software for: 3-5 years ### "Reliable with good itegration, but takes getting used to" September 16, 2025 5.0 Overall, WebRezPro has been a positive experience. Once you get past the initial adjustment, the system proves reliable and efficient, with all the tools needed to run property operations smoothly Pros WebRezPro has just about everything you need to handle reservations and daily operations. It offers useful reports, flexible rate options, and connects well with other systems like AirBnB. It seems that it works well for small to medium sized properties, and the support team is always quick and helpful when you need them. Cons The interface can feel a bit overwhelming at times, especially for staff who don’t log in every day. Some features aren’t as intuitive as they could be, and it may take extra training or repetition before users become comfortable navigating the system. While powerful, the learning curve can be a barrier for occasional users. Review Source R Reviewer General Manager Used the software for: 1-3 years ### "Your Accountants will THANK YOU for using! (And it's easy once it's set up)" January 31, 2024 5.0 I'm VERY pleased overall - it was confusing to set up, and the interface is 90's looking, but it's a sturdy, reliable, and easy to use once it's set up software. Also - you're tech support team is SUPER responsive! Pros Our Accountant told me "this software is amazing! you are on to the penny with everything that flows through them!" It's easy to see what bookings we have, email them, set up auto-emails for access codes to their cottages... once it's set up it's very easy! Cons Ghost Rooms - if you are fully booked and want to just swap two rooms it's a nightmare of steps to just swap rooms! Setting up discount rates/codes is not the easiest and often one little setting will make it not work. It would be great if there was a way to offer a one-time discount code - send it to someone to use only one time and then the code doesn't work. Review Source R Reviewer President Used the software for: 3-5 years ### "Good product for the price but lacks a few quality of life features." September 21, 2022 4.0 Overall WebRezPro has been pretty good. Pros It's pretty easy to use, intuitive, and customer service is usually very good. Cons I would like to see more flexibility on the report generation side and the ability to add charges to an owners statement throughout the month rather than just at the end of the month. Review Source R Reviewer Manager Used the software for: 3-5 years ### "Phenomenal customer service!" July 24, 2024 5.0 Great! Any issues are always solved quickly and the system has been very reliable. I use it all day almost everyday, especially in the summer and an outage would wreck my business so I appreciate their website always being accessible. Hopefully an app or more mobile friendly website becomes available soon. Pros The customer service! I love the ability to email a question at anytime and get a response in the same day. I also like that WebRezPro is pretty good at continuously adding new helpful features. Also, the payment integration with authorize.net has been a game changer! Cons It's not mobile friendly. I prefer the interactive calendar and it's not an option on an iPad or iPhone. I would also like an easier way to switch people around from room to room. Review Source R Reviewer Hotel Manager Used the software for: 3-5 years ### "Love WRP and their support team!" August 16, 2024 5.0 Pros The customer support is just fantastic. The platform is very intuitive super easy to train staff on it. Cons I do not have any cons . Only I wish I would have more time to dive fully into the software and use its full potential. Review Source R Reviewer General Manager Used the software for: 3-5 years ### "WebRezPro is the Back Bone of our Business" May 17, 2017 5.0 We have had WebRezPro implemented for 3+ years. It is so far superior to our prior property management systems. Being cloud-based makes it so much easier for our entire staff to be online and in touch with what is happening across the property. Everyone uses the software from the front desk, housekeeping, facilities, and management. I often check status on my phone when I am away from the property and not near a computer. It is awesome. The Support organization is always willing to help with the most simple to the most complex questions. We have a big time zone difference between Hawaii and Calgary. Even when Support is closed, we send emails to them and in most cases, they are back to us in "after hours" mode very quickly to assist us with any issue. I was just on the phone with a rep earlier today asking about how to use a feature we have never used. The answer and guidance were quick and easy. In almost all cases, whoever answers the phone can handle your call or will get you an answer quickly. It is a pleasure working with competent and attentive support teams. Thank you very much for your continued support and your superior product. Aloha, Michael Pros Cloud-based, easy to use, integrates well with other products. Out integration between WebRezPro and Siteminder was a big step for us as a small business. The real-time two-way interface between the two software programs allows us to seamlessly manage rates and inventory with all our OTAs without having to actually manage each OTA in their respective extranet. Cons Wish the interactive calendar would load faster and you could see more of it on the screen. It works well and is the main screen we reference when on the phone with guests looking at availability. It is a large calendar and we understand it takes the time to load but any speed up would be helpful. Would also like to have more flexibility in adding of our own design elements to the booking engine. Sometimes guest gets a little confused on the process. If there was any way to simplify the process to be more like what you experience on an OTA, it would be a welcome modification. Review Source R Reviewer Administrative Manager Used the software for: 3-5 years ### "Shadowcliff Review" June 6, 2024 4.0 Pros Ease of use.it is very intuitive and clear. Cons No online availability calendar for website (is there this feature???) Also when making a reservation, the address information under guest info does not automatocally copy down under payment info so you have to enter it twice. :( Review Source ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. Talk to a Capterra advisor for free and get results within 15 minutes.