--- title: "WebRezPro Reviews 2026. Verified Reviews, Pros & Cons | Capterra" description: "Is WebRezPro the right Hospitality Property Management solution for you? Explore 218 verified user reviews from people in industries like yours to make a confident choice." source_url: "https://www.capterra.com/p/113348/WebRezPro/reviews/" page_type: "reviews" language: "en" --- WebRezPro 4.6 (218) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated August 3rd, 2026 # Reviews of WebRezPro Ease of use 4.5 Customer Service 4.8 ## Pros and Cons in Reviews SW Sarayha W ManagerHospitality, Self-employedUsed the software for: 6-12 months. “It’s a reliable system that helps keep our day-to-day operations organized and running smoothly. Once you get familiar with it, it becomes a really useful tool for managing reservations, guest information, and availability all in one place.“ May 4, 2026 JR Jitendra Singh R Residences ManagerHospitality, 2 - 10 employeesUsed the software for: More than 2 years. “At times, the interface can feel slightly dated and a few workflows could be more streamlined to reduce clicks.“ April 28, 2026 MA Meagan A OwnerManagement Consulting, 2 - 10 employeesUsed the software for: More than 2 years. “It’s clear they care about their clients and take pride in providing solutions quickly and effectively—something that makes a huge difference in the day-to-day operations of a hospitality business.“ May 5, 2026 Jason F Property DirectorHospitality, 11 - 50 employeesUsed the software for: More than 2 years. “Its straight up bully tactics holding us hostage.“ April 13, 2026 MA Meagan A OwnerManagement Consulting, 2 - 10 employeesUsed the software for: More than 2 years. “The system itself is also incredibly straightforward and user-friendly. Whether it’s onboarding new team members or managing daily operations, WebRezPro makes the process seamless.“ May 5, 2026 DB Danika B Front Desk ClerkHospitality, 2 - 10 employeesUsed the software for: More than 2 years. “Settings are also overwhelming and it's very confusing when there are so many settings that could easily be reduced rather than all the repetition.“ April 30, 2025 MA Meagan A OwnerManagement Consulting, 2 - 10 employeesUsed the software for: More than 2 years. “The WebRezPro team is consistently responsive, knowledgeable, and proactive in helping us find solutions.“ May 5, 2026 DB Danika B Front Desk ClerkHospitality, 2 - 10 employeesUsed the software for: More than 2 years. “There's TOO MUCH on the screen all the time, especially when viewing guest folios.“ April 30, 2025 ## Showing most helpful reviews Showing 1-25 of 218 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Marianne S. Marketing 'amp;amp; Revenue Manager Used the software for: 2+ years ### "You wont find a more capable product or team to work with! It doesnt get any better than WebRezPro" January 5, 2018 5.0 Pros Reliable product, prompt and informative customer service, affordable price. You won,t find a better PMS system for such an outstanding cost in our industry! From the easy navigation menu to the custom reporting functionality, WebRezPro has covered all of the must-haves and even some extra wish-list items for our small hotels. We wouldnt ever consider leaving WRP for any other PMS software! Review Source NG Nancy G. Executive Assistant Music Used the software for: 2+ years ### "Great Management Program" September 17, 2024 5.0 I have been using the product for at least five years and can’t complain! Pros The customer service is great! They have worked well with my property, which is not run as a typical hotel. I love the calendar features and access to the housekeeping app is wonderful. Cons I think my only suggestion would be to change some of the menus to be more user-friendly. They aren’t difficult, but they require more steps than necessary. Alternatives considered [Hotelogix](https://www.capterra.com/p/76374/Hotelogix/)[RoomKeyPMS](https://www.capterra.com/p/5937/RoomKeyPMS/) Reason for choosing WebRezPro Customer support, good sample product and cost Review Source AD Alison D. Operations Manager Hospitality Used the software for: Less than 6 months ### "Counterintuitive" August 9, 2024 2.0 It has been challenging, but it is working. Pros That it integrates with other systems. Any integration that allows us to use a different system is helpful. Cons We find it extremely opaque and counterintuitive. It takes us repeated attempts to remember/learn how to do some of the simplest tasks. I hate to be so critical, but it feels shockingly difficult to use, especially since it’s clearly just a series of binary conditions. It just does not feel as robust as a modern system should feel, in our opinion. Review Source Response from World Web Technologies August 22, 2024 Thank you for your feedback. We’re pleased to hear that the integration with other systems has been beneficial. We apologize for the challenges you’ve faced with the platform’s usability. Rest assured, we are committed to ongoing improvements. We encourage you to connect with your account executive to discuss these issues and consider upgrading to the latest version, which includes several enhancements. AP Andrew P. Hotel director Hospitality Used the software for: 6-12 months ### "We love your product " August 14, 2024 4.0 Excellent. Clunky at times and I feel a little lost on how to do exactly what I’m trying to do, but overall we love WRP and would be disinclined to change platforms. Pros The crown jewel of your product is the service and support. Your team is exceptionally knowledgeable about the product and is generally able to help us solve problems quickly. This is why we have already praised WRP to others including hotels in our area. Cons Even though we love v11 after the upgrade, and it’s a strong step forward, I still feel like WRP is not a design-first platform. I think you’ve made a choice to be packed with options and configurations that make sense for a lot of companies but I wonder if some features might be better off hidden in an “advanced” menu. Or perhaps more tool tips to help us understand the impact of each thing. On that note, when we first started I loved the documentation but now it’s a bit of a pain point for me. I think it could be enhanced and expanded with, ideally, an extensive faq or even a knowledge base built by users. Alternatives considered [Mews](https://www.capterra.com/p/145487/Mews-Commander/) Reason for choosing WebRezPro Combination of price and just a great feeling we got from the sales team. The sales experience was so down to earth and clear. We were also pleased with the ease and price of integrations. Review Source Response from World Web Technologies August 22, 2024 Thank you for your kind words and for recommending WebRezPro to others—it means a lot to us. We’re thrilled that our service and support have been so positive for you, and we’re glad you’re enjoying the v11 upgrade. We appreciate your feedback on the platform’s design and documentation. Your suggestions for an “advanced” menu, more tooltips, and an expanded FAQ are valuable, and we’ll consider these as we improve the product. We’re committed to making WRP even better. Please reach out if you need anything—we’re here to help. AS Ashley S. Owner Hospitality Used the software for: 1-2 years ### "Use for 2 properties " August 13, 2024 5.0 Excellent. Service is wonderful and very helpful! Pros Ease of use. Integrations. Overrides for rates etc. Cons More complex set up than others but once it’s done it’s incredible. Alternatives considered [Cloudbeds](https://www.capterra.com/p/158839/Cloudbeds/) Reason for choosing WebRezPro Ease of use, customer support, added features and integrations Review Source Response from World Web Technologies August 22, 2024 Thank you for your review! We’re glad you find WebRezPro easy to use and appreciate the integrations. We’re also happy that our service has been helpful. If you need anything, please feel free to reach out. SY Sheila Y. Owner and Host Hospitality Used the software for: 2+ years ### "A much needed tool to manage our reservations professionally and accurately" May 7, 2024 5.0 A1 - from the sales, to the on-boarding personnel, to the programming and support personnel, it has been a very positive experience working with WRP! Pros That it was Canadian... and it seemed pretty user-friendly to us (from our point of view as a cottage rental resort manager/owner and considering even more importantly how easy it was for our guests to use and reserve with us). Cons No program is one-size-fits-all typically but WebRezPro does a pretty good job of working with us to really have it meet our individual needs as a small rental resort in Nova Scotia. Alternatives considered [Reservit](https://www.capterra.com/p/59571/ReservIT/)[Checkfront](https://www.capterra.com/p/99249/Checkfront/) Reason for choosing WebRezPro We did a lot of research, had tutorials / introductions by companies, and finally settled on WebRezPro as it seemed to best fit our needs and the cost was pretty reasonable. We also liked the idea that the product / company was Canadian since we are a small business in Canada. Switched from [Availability Online](https://www.capterra.com/p/213196/Availability-Online/) the system we were on was inherited from the previous business owners - it was alright but the company ceased operations and was the main impetus for us to find a new reservation management system Review Source DB David B. Owner Hospitality Used the software for: 2+ years ### "WebRezPro - simple when you need it, capable when you're ready" April 14, 2024 4.0 The team at WebRezPro have been helpful for my property needs. Pros Set up was easy to get started. Integrations are handled professionally. They've been easy to work with and respond quickly to support escalations. Cons Minor annoyances such as requiring mouse clicks instead of allowing keystrokes in some areas, lack of keyboard shortcuts, and pop up windows that interrupt the flow - but not really much worse than other PMS systems I've used. Alternatives considered [Cloudbeds](https://www.capterra.com/p/158839/Cloudbeds/) Reason for choosing WebRezPro Cloudbeds has some reallycool features aswell, but they are more expensive and the accounting is more complicated as they take a fee out of each reservation. Switched from [WebReserv](https://www.capterra.com/p/152688/WebReserv/) WebResPro has a lot more features and better integration support with many third party systems. Review Source LS Lisa S. General Manager Hospitality Used the software for: 2+ years ### "Hospitatlilty Management Made Easy" May 12, 2025 5.0 I have used WebRezPro for over five years, and I have never had any issues with the operating system or customer service. This is a go-to if you are in the hospitality business. Pros WebRezPro makes running your lodging business simple. The setup is user-friendly and secure, and customer support is prompt and helpful. They are also priced for your market or room count. There are no hidden fees all of their contracts are straightforward. Cons Adding QB directly into the system would be a bonus, but it is not a deal breaker. They have a reliable reporting system that is easily extracted and put into QB separately. Review Source JL Jasen L. Owner Hospitality Used the software for: 2+ years ### "Reliable with good itegration, but takes getting used to" September 15, 2025 5.0 Overall, WebRezPro has been a positive experience. Once you get past the initial adjustment, the system proves reliable and efficient, with all the tools needed to run property operations smoothly Pros WebRezPro has just about everything you need to handle reservations and daily operations. It offers useful reports, flexible rate options, and connects well with other systems like AirBnB. It seems that it works well for small to medium sized properties, and the support team is always quick and helpful when you need them. Cons The interface can feel a bit overwhelming at times, especially for staff who don’t log in every day. Some features aren’t as intuitive as they could be, and it may take extra training or repetition before users become comfortable navigating the system. While powerful, the learning curve can be a barrier for occasional users. Review Source KH Kate H. General Manager Hospitality Used the software for: 2+ years ### "Great Customer Support" March 2, 2025 5.0 so good. Webrez customer service is the best. the platform is complicated and detailed. the more I learn, the more I realize I have so much learning to do. your support staff are patient and understanding. Pros the video/shared screen was so helpful in navigating my questions Cons although the training videos are helpful, in my case - I am not the one to have set up the system from start - it means at times I have a hard time finding exactly what I'm looking for. Review Source RH Roland H. Owner/manager Hospitality Used the software for: 2+ years ### "Review of software" March 11, 2022 5.0 It is a great program for keeping our business organized. Pros It helps keep us current with reservations and know what is happening in our business moment by moment. Overall, we have been very happy with the system. The staff is always willing to help us with our questions and needs. We appreciate that aspect the most. Cons I wish it had a way to track our competitors to keep our prices lower. Review Source BB Breanna B. Lodging Manager Hospitality Used the software for: 2+ years ### "WebrezPro Review from Swain Resort" September 10, 2024 5.0 Pros The convenience since the update, Helps our users book rooms easier. Cons I can no longer get full sized screens of the reservations when opening them. Review Source TF Tammy F. Server and Systems Lead Food & Beverages Used the software for: 2+ years ### "One stop shop" April 5, 2024 4.0 Pros I like the functionality that web rez has to offer. They have an interactive map, integrations to our other booking systems like air bnb, expedia, and booking.com Setting up allocations are pretty simple, once you walk through it. Reservations are easy to make, and i like how they have videos on how to if you get stuck Cons The interactive button is a bit confusing, we added it to our webpage for events and if you dont know about people get confused. The amount of bugs that you get is another crazy thing. Like not being able to make reservations when people show up. Or change their rooms when people show up. Once thats fixed the rest isnt bad. Reason for choosing WebRezPro Web Rez had what no one else could offer. As a big hospitality as we are we needed multi areas to be able to utilize this system so we didnt have to do it in excel sheets anymore. We have 54 campsites, 10 motel rooms, a conference centre and 2 cabins. They even offered an interactive map at no extra cost to which we utilize all the time might i add. Review Source GV Geeske V. Assistant Operations Manager Hospitality Used the software for: 2+ years ### "User friendly and lots of functionalities" January 25, 2024 5.0 Very good, easy to use booking engine for our small property, that get's used on a daily basis without many issues. Pros Webrez is a platform that is very easy to use with a lot of possibilities for users to adjust the functionalities to their own liking. The longer you are using the platform the better you can adjust it to your specific usage. Cons Some of the integrations could be working more smooth, but this depends on the other platforms as well. Reason for choosing WebRezPro We are a small property and any bigger, more complicated and more expensive booking engine would be too much for our needs. Review Source Response from World Web Technologies February 15, 2024 Thanks for your great review of WebRezPro! We're delighted you find our platform user-friendly and adaptable to your specific needs. We acknowledge the feedback on integration smoothness and are committed to enhancing these connections. It's fantastic to hear our booking engine effectively supports your small property's daily operations. Your choice of WebRezPro for its simplicity and cost-effectiveness is exactly what we aim to provide for properties of all sizes. We value your insights as we continually refine our service. Thanks for choosing us, and we're here for any further support you might need. CR Christine R. Manager Hospitality Used the software for: 2+ years ### "Phenomenal customer service!" July 18, 2024 5.0 Great! Any issues are always solved quickly and the system has been very reliable. I use it all day almost everyday, especially in the summer and an outage would wreck my business so I appreciate their website always being accessible. Hopefully an app or more mobile friendly website becomes available soon. Pros The customer service! I love the ability to email a question at anytime and get a response in the same day. I also like that WebRezPro is pretty good at continuously adding new helpful features. Also, the payment integration with authorize.net has been a game changer! Cons It's not mobile friendly. I prefer the interactive calendar and it's not an option on an iPad or iPhone. I would also like an easier way to switch people around from room to room. Reason for choosing WebRezPro Better calendar and email templates Review Source DJ Dean J. CFO Hospitality Used the software for: 2+ years ### "User Friendly Software with Lots of Adaptability" February 15, 2022 4.0 WebRezPro is possibly the BEST customer service I have ever worked with! If you call them, someone answers the phone. If you leave a message, someone calls you back usually within minutes. They are the most responsive people I have had the pleasure of working with and I have worked with a lot of different companies in my career. I would put WebRezPro in the top 2, if not the #1 customer service people in the business! Pros The software is very user friendly and easy to teach staff to use. It also is very adaptable to different needs. We are a fairly complicated Resort and had trouble finding software that would do everything we needed it to do until we came across WebRezPro. It takes care of our Company owned Resort rentals, it takes care of our Owner rentals that we manage, it connects to all our OTA's, it manages all our payouts, it takes care of our boat rentals, our in-store sales and even takes care of our small timeshare residents. The owner calendars are a wonderful tool for reports to owners and the software does everything we could possibly need. Cons The booking engine page needs an upgrade. The booking engine works fine, there are no problems with that, it just looks dated when guests are transferred from our beautiful website to the booking page. An aesthetic upgrade on this page would the only negative things I have to say about this software. I am told they are working on that and we have been able to tweak it a bit from our end to make it look more up to date and the functionality of the booking page works just fine. So, I am just discussing the way the page LOOKS to a guest, I am not speaking of how it functions for the guest as it functions just fine. Review Source CM Chris M. Director of Rooms Hospitality Used the software for: 2+ years ### "WebRezPro = OUTSTANDING Client Service, Dependability and Ease of Use!" February 15, 2022 5.0 I used WRP in 2008 and was so happy to learn that this program was in use at the new property I joined in 2022! It was like seeing an old friend! Pros What's not to love? I have use a variety of PMS platforms over the last 20+ years and not one offers the ease of use, reliability and SENSATIONAL customer service offered by WebRezPro! This program is so good that I have implemented its use in two other properties in the portfolio owned by our Property Management Company. Cons I don't dislike ANYTHING about WebRezPro: Whenever I am in a bind of any kind, I call the customer service telephone number and am immediately connected to a WRP professional, and he or she solves any issue quickly and efficiently and in a most-pleasant manner! Reason for choosing WebRezPro Choosing WebRezPro was the smartest choice I've made in over 15 years. Review Source SS Scott S. General Manager Hospitality Used the software for: 1-2 years ### "Great system! Easy to use and personalize. " August 30, 2022 5.0 Great system with great customer service! They work with us to maximize efficiencies and productivity as it relates to our specific property. Pros The manipulation of reservations, availability and pricing is great! Also, the integration with OTA/GDS is seamless. We are able to maximize revenue easily with the override features. Cons Room moves and room blocks are a bit cumbersome, but work fine. Review Source CL Chris L. Owner Hospitality Used the software for: 2+ years ### "Great product" April 15, 2019 5.0 the system is rock solid - it's never crashed. I've never lost any data. They have been very helpful - especially the support team. They actual gave me time and they knew what they were doing. In this regard they are top notch. No run around. Pros For the money this is the best product I've used or demo-ed. Its easy to use and the developers keep working to improve it. I how it connects with Expedia and Booking .com makes my job so much easier and eliminates double bookings. The integrated housekeeping app is neat. So is the paperless checkin feature. Cons Sometimes I wish the updates would come faster or that I would hear about the updates so I could take advantage of them. I check in with support or my account rep a couple times a year to see if there are any improvements. I also would like more email/sms automation for communicating with guests. And perhaps some marketing tools built in . I've used cloudbeds, yet a couple months later I switched back to webrez after my staff threatened a mutiny! Review Source Response from World Web Technologies April 24, 2019 Hi Chris, thank you for writing such a great review! We love getting feedback from happy clients! Just wanted to mention that we do have integrations to several SMS solutions, as well as many marketing and guest engagement platforms. We are always working on new and exciting integrations for our clients. Feel free to reach out to your Account Executive for additional information on any of our integrations. Thanks again for your positive review! KB Kristie B. Resort Manager Hospitality Used the software for: 2+ years ### "WebRezPro, Good Resort Tool" June 28, 2021 5.0 Very good. Other than a wait on the phone to get a representative, they are very helpful when you need to call for support. They do upgrades that are helpful. Pros Booking reservations is very easy. The system has all of the basic needs. Cons Could be more innovative in the housekeeping/maintenance systems. Need an area for changes/challenges that is visible at a glance, such as directives that can be added to the daily report. Reason for choosing WebRezPro WebRezPro offered the best overall system to meet our needs. Review Source DB Daniel B. General Manager Hospitality Used the software for: 2+ years ### "The Goat for Reservations" April 5, 2024 5.0 Pros It's easy to make reservations and super easy to process payments. The instant updates the channel manager makes to booking.com and expedia are amazing Cons It would be great if they could add the ability to have a reservation move rooms without having to create a separate reservation for it Alternatives considered [Cloudbeds](https://www.capterra.com/p/158839/Cloudbeds/)[RoomKeyPMS](https://www.capterra.com/p/5937/RoomKeyPMS/) Review Source RL Renee L. Regional Controller Hospitality Used the software for: 2+ years ### "Accountant perspective" February 15, 2024 4.0 Like as an easy system for independent hotels Pros Easy to use, reports easy to run and find and easy to read Cons back dating, have had problems with keeping this turned off Review Source JB John B. Owner Hospitality Used the software for: 1-2 years ### "Clunky with a 90s software feel. " November 4, 2022 3.0 Could be much better. Pros If I had to do it again I'd probLy use cloudbeds. Cons Credit card issues like a 6 month window to capture the balance of a reservationGtuops you need a degree in software to figure outGuests cant book more than 1 roomGuests have to move off of our site to see pricesSoftware feels old. Reason for choosing WebRezPro I didn't really know much abiutntibbutnsaw sow other people us..g it. Good I refraction partners Review Source KL Kim L. Director of Sales Hospitality Used the software for: 1-2 years ### "WebRez Pro Review" March 6, 2020 4.0 We are very happy with the level of support & attention to our account that WebRezPro provides. It is comforting to know that they are so quick to respond to the challenges we encounter. Pros Being an independent property, I find that the software offered a number of tools that I had found with branded properties I have used before. It is super easy to onboard new employees and get them using the software efficiently. Cons Our challenge with WebRezPro is in the group tools. We find it very cumbersome to have so many different places to enter the same data (cxl policy, guarantee policy, market, source) when it could just be on one screen and carried thru. Also having to create an allocation for each date range is a lot of work when other systems just use a grid of room types and dates with block/ pickup/ allocation/ rate. It would also be helpful if the allocation screen showed more than the 1st 14 days. We realize our property is likely a lot heavier on the group block usage than other properties may be, but since the majority of our time is spent managing groups, it would save us a lot of time if this section was improved. Reason for choosing WebRezPro Our restaurant partner on-site required a product that their POS could integrate with and this was a feature WebRezPro had that the other platform did not. Review Source MP Matt P. Manager Hospitality Used the software for: 2+ years ### "Affordable, adequate, but falling behind..." June 13, 2019 4.0 It does the job at an affordable price. The lack of improvement in the program over time is disappointing. Customer service has been good when I’ve needed it. Pros One of the least expensive programs I have come across. It is easy to learn. You could run anything from a single unit to an entire 100 room hotel. Cons There is no mobile app. That’s really hard to believe in 2019. Using the full version on my phone is clunky and some features don’t work. Another really glaring failure of the software is that customers cannot go back into their reservations and update their credit card information. I deal with this issue constantly with foreign guests. I’m not a programmer but this seems like it could be fixed in an afternoon. Everything is drop down menus. All the demos that I try now offer drag-and-drop easy navigation. Reason for choosing WebRezPro Price. Review Source Response from World Web Technologies June 14, 2019 Hi Matt, thanks for your feedback! We have great news! By updating your WebRezPro system to the latest version, your customers will be able to update their credit card number on their booking. The newest version also has improved mobile functionality that you may find beneficial. We'll have your Account Executive reach out to you regarding an update. 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