--- title: "WebRezPro Reviews 2026. Verified Reviews, Pros & Cons | Capterra" description: "Is WebRezPro the right Hospitality Property Management solution for you? Explore 218 verified user reviews from people in industries like yours to make a confident choice." source_url: "https://www.capterra.com/p/113348/WebRezPro/reviews/" page_type: "reviews" language: "en" --- WebRezPro 4.6 (218) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated September 15th, 2026 # Reviews of WebRezPro Ease of use 4.5 Customer Service 4.8 ## Pros and Cons in Reviews SW Sarayha W ManagerHospitality, Self-employedUsed the software for: 6-12 months. “It’s a reliable system that helps keep our day-to-day operations organized and running smoothly. Once you get familiar with it, it becomes a really useful tool for managing reservations, guest information, and availability all in one place.“ May 4, 2026 JR Jitendra Singh R Residences ManagerHospitality, 2 - 10 employeesUsed the software for: More than 2 years. “At times, the interface can feel slightly dated and a few workflows could be more streamlined to reduce clicks.“ April 28, 2026 MA Meagan A OwnerManagement Consulting, 2 - 10 employeesUsed the software for: More than 2 years. “It’s clear they care about their clients and take pride in providing solutions quickly and effectively—something that makes a huge difference in the day-to-day operations of a hospitality business.“ May 5, 2026 Jason F Property DirectorHospitality, 11 - 50 employeesUsed the software for: More than 2 years. “Its straight up bully tactics holding us hostage.“ April 13, 2026 MA Meagan A OwnerManagement Consulting, 2 - 10 employeesUsed the software for: More than 2 years. “The system itself is also incredibly straightforward and user-friendly. Whether it’s onboarding new team members or managing daily operations, WebRezPro makes the process seamless.“ May 5, 2026 DB Danika B Front Desk ClerkHospitality, 2 - 10 employeesUsed the software for: More than 2 years. “Settings are also overwhelming and it's very confusing when there are so many settings that could easily be reduced rather than all the repetition.“ April 30, 2025 MA Meagan A OwnerManagement Consulting, 2 - 10 employeesUsed the software for: More than 2 years. “The WebRezPro team is consistently responsive, knowledgeable, and proactive in helping us find solutions.“ May 5, 2026 DB Danika B Front Desk ClerkHospitality, 2 - 10 employeesUsed the software for: More than 2 years. “There's TOO MUCH on the screen all the time, especially when viewing guest folios.“ April 30, 2025 ## Showing most helpful reviews Showing 1-25 of 218 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Marianne S. Marketing 'amp;amp; Revenue Manager Used the software for: 2+ years ### "You wont find a more capable product or team to work with! It doesnt get any better than WebRezPro" January 5, 2018 5.0 Pros Reliable product, prompt and informative customer service, affordable price. You won,t find a better PMS system for such an outstanding cost in our industry! From the easy navigation menu to the custom reporting functionality, WebRezPro has covered all of the must-haves and even some extra wish-list items for our small hotels. We wouldnt ever consider leaving WRP for any other PMS software! Review Source NM Nicole M. Hotel Manager Hospitality Used the software for: Less than 6 months ### "Thank you WebRez Pro!" May 1, 2026 5.0 From the initial conversation with Soti to my training with \[sensitive content hidden\] , I have had such a positive experience and would recommend this software to anyone looing for a PMS. Pros The simple, user-friendly platform as well as the extensive training and support available. It helped me go from a paper system that was all over the place to an organized system I can access from anywhere! Cons I have no cons so far! I have been using the system for 3 months now and every issue have come across Alternatives considered [Jonas Construction Software](https://www.capterra.com/p/25050/Jonas-Construction-Software/) Reason for choosing WebRezPro price and ease of use compared to many others Review Source HF Hans F. Accountant Hospitality Used the software for: 6-12 months ### "NOT FULLY INTEGRATED" July 23, 2024 1.0 The overall experience could be summarized in one word.... frustrating. The integration with other POS systems is extremely poor. For example, gross amount of room charges from the restaurant are recognized as revenue although they include taxes payable and service charges payable. According to their support, this is the way they do it and cannot be changed. The accounting reports are worthless and do not match the reports from the POS systems. Pros The program is fairly easy when it comes to front end features. Cons The program does not fully integrate with other POS systems. The accounting platform is extremely poor. Alternatives considered [roommaster](https://www.capterra.com/p/13824/roomMaster/) Reason for choosing WebRezPro Cost. Obviously, it was a mistake Review Source Response from World Web Technologies August 22, 2024 Thank you for your feedback. We’re pleased that the front-end features have been easy to use, but we’re sorry for the issues you’ve encountered with the POS integration and accounting. Our team has reviewed your setup for taxes and service charges and identified some potential solutions. Please contact your account executive at your earliest convenience so we can work together to resolve these issues. SY Sheila Y. Owner and Host Hospitality Used the software for: 2+ years ### "A much needed tool to manage our reservations professionally and accurately" May 7, 2024 5.0 A1 - from the sales, to the on-boarding personnel, to the programming and support personnel, it has been a very positive experience working with WRP! Pros That it was Canadian... and it seemed pretty user-friendly to us (from our point of view as a cottage rental resort manager/owner and considering even more importantly how easy it was for our guests to use and reserve with us). Cons No program is one-size-fits-all typically but WebRezPro does a pretty good job of working with us to really have it meet our individual needs as a small rental resort in Nova Scotia. Alternatives considered [Reservit](https://www.capterra.com/p/59571/ReservIT/)[Checkfront](https://www.capterra.com/p/99249/Checkfront/) Reason for choosing WebRezPro We did a lot of research, had tutorials / introductions by companies, and finally settled on WebRezPro as it seemed to best fit our needs and the cost was pretty reasonable. We also liked the idea that the product / company was Canadian since we are a small business in Canada. Switched from [Availability Online](https://www.capterra.com/p/213196/Availability-Online/) the system we were on was inherited from the previous business owners - it was alright but the company ceased operations and was the main impetus for us to find a new reservation management system Review Source AP Andrew P. Hotel director Hospitality Used the software for: 6-12 months ### "We love your product " August 14, 2024 4.0 Excellent. Clunky at times and I feel a little lost on how to do exactly what I’m trying to do, but overall we love WRP and would be disinclined to change platforms. Pros The crown jewel of your product is the service and support. Your team is exceptionally knowledgeable about the product and is generally able to help us solve problems quickly. This is why we have already praised WRP to others including hotels in our area. Cons Even though we love v11 after the upgrade, and it’s a strong step forward, I still feel like WRP is not a design-first platform. I think you’ve made a choice to be packed with options and configurations that make sense for a lot of companies but I wonder if some features might be better off hidden in an “advanced” menu. Or perhaps more tool tips to help us understand the impact of each thing. On that note, when we first started I loved the documentation but now it’s a bit of a pain point for me. I think it could be enhanced and expanded with, ideally, an extensive faq or even a knowledge base built by users. Alternatives considered [Mews](https://www.capterra.com/p/145487/Mews-Commander/) Reason for choosing WebRezPro Combination of price and just a great feeling we got from the sales team. The sales experience was so down to earth and clear. We were also pleased with the ease and price of integrations. Review Source Response from World Web Technologies August 22, 2024 Thank you for your kind words and for recommending WebRezPro to others—it means a lot to us. We’re thrilled that our service and support have been so positive for you, and we’re glad you’re enjoying the v11 upgrade. We appreciate your feedback on the platform’s design and documentation. Your suggestions for an “advanced” menu, more tooltips, and an expanded FAQ are valuable, and we’ll consider these as we improve the product. We’re committed to making WRP even better. Please reach out if you need anything—we’re here to help. NG Nancy G. Executive Assistant Music Used the software for: 2+ years ### "Great Management Program" September 17, 2024 5.0 I have been using the product for at least five years and can’t complain! Pros The customer service is great! They have worked well with my property, which is not run as a typical hotel. I love the calendar features and access to the housekeeping app is wonderful. Cons I think my only suggestion would be to change some of the menus to be more user-friendly. They aren’t difficult, but they require more steps than necessary. Alternatives considered [Hotelogix](https://www.capterra.com/p/76374/Hotelogix/)[RoomKeyPMS](https://www.capterra.com/p/5937/RoomKeyPMS/) Reason for choosing WebRezPro Customer support, good sample product and cost Review Source DB David B. Owner Hospitality Used the software for: 2+ years ### "WebRezPro - simple when you need it, capable when you're ready" April 14, 2024 4.0 The team at WebRezPro have been helpful for my property needs. Pros Set up was easy to get started. Integrations are handled professionally. They've been easy to work with and respond quickly to support escalations. Cons Minor annoyances such as requiring mouse clicks instead of allowing keystrokes in some areas, lack of keyboard shortcuts, and pop up windows that interrupt the flow - but not really much worse than other PMS systems I've used. Alternatives considered [Cloudbeds](https://www.capterra.com/p/158839/Cloudbeds/) Reason for choosing WebRezPro Cloudbeds has some reallycool features aswell, but they are more expensive and the accounting is more complicated as they take a fee out of each reservation. Switched from [WebReserv](https://www.capterra.com/p/152688/WebReserv/) WebResPro has a lot more features and better integration support with many third party systems. Review Source AG Albert G. Revenue and Group Reservations Manager Hospitality Used the software for: 1-2 years ### "Great product for small operators." January 25, 2024 5.0 Compared to other systems I have worked on, this is easy to use for small hotel operators. It is sophisticated enough to provide the analytics we require, but not so overwhelming that it takes weeks of training to master. Pros It is an easy to use system that can be mastered by even the most inexperienced staff. Training modules are easy to follow and support is very easy to get hold of when needed. Cons When entering several group folios for the same client, it would be good to have a copy feature that copies all of the data in the folio but allows you to change the dates of stay. Having to create rates for every group folio is cumbersome as you are entering the same information over and over. Switched from [OPERA Cloud Property Management](https://www.capterra.com/p/266207/OPERA-Cloud-Property-Management/) Training took too long and the system was too sophisticated for a property of our size. Support was very hard to get hold of and turn around time was far too long. Review Source Response from World Web Technologies February 15, 2024 Thank you for the positive review and for highlighting WebRezPro's ease of use and effective support. We appreciate your suggestion for a group folio copy feature to simplify repetitive tasks and are exploring ways to implement this improvement. We're glad to hear that our system's functionality and analytics meet the needs of small hotel operators without requiring extensive training. Your feedback is crucial for our ongoing efforts to enhance our services. Thank you for choosing WebRezPro. We're committed to continually improving your experience with our platform. CP Cathy P. Owner Hospitality Used the software for: 2+ years ### "Property Management the Easy Way!" May 28, 2020 5.0 One of the biggest solutions that Web Rez Pro has provided is an accuracy of transaction history so that we can see when a reservation is altered who the person was, the date and the details of what was changed. This is especially fantastic when we have guests calling to book over the phone and we can see in real time the activity. It's also really nice to have such an easy ‘modification’ of a transaction should there be a change or need to adjust any of the pricing or taxes based on actuals, especially since we are in Mexico and have to convert our Pesos transactions based on the daily exchange rate, which is frequently different from the time of the quote or the first payment to the second payment. Honestly, the support is so far above standards it's amazing and no other platform provides the quality of service that is direct. It's so nice to not be fielded through a call center and waste time trying to get responses or assistance!! Live representatives that are experts allow us the freedom to do our job and focus on the face to face hospitality for our clients. I feel like we know the staff and they are quick to answer in great detail any questions or doubts and as a ‘dinosaur of technology’ that is priceless!! Pros As a small business owner, we have found the integration, training and support such an extremely important value that Web Rez Pro has provided to our company. When we first started we were so thrilled to have a fantastic calendar to utilize and see our occupancy in a snapshot view. Then we quickly realized that the customized reports were a huge time saver for our staff. We have used 6 other programs and this is by far the easiest to use, train your staff and the implementation from booking a reservation through the housekeeping department and maintenance. The implementation was so easy that we had 6 people trained within the first day! The automated emails are an amazing time saver as well! Thank you!! Cons I can’t say that there is a true negative; however, we are in Mexico and the only ‘wish’ I have is if we could have dual currency so that we could utilize the accounting features that are provided. My second wish is if we could track customer reviews more easily and keep as part of our history on our website which would be most valuable. Alternatives considered [Little Hotelier](https://www.capterra.com/p/144307/Little-Hotelier/)[Lodgify](https://www.capterra.com/p/131924/Lodgify/) Reason for choosing WebRezPro We researched over 15 companies and the value and service was an enormous benefit; along with the and flexible cost per room that Web Rez Pro provided was an enormous savings compared to other companies for the same services! Switched from [Lodgify](https://www.capterra.com/p/131924/Lodgify/) We wanted more control over the details of transactions as we have a clientele that spans over 23 years in our boutique market and we wanted a more personalized platform with which to work from. Additionally, the other platforms did not allow us to customize our units as individual Condo's, Villas & Penthouses which we needed and the others more more 'Room Reservation' as in a typical hotel establishment and we are more unique. Review Source RG Rick G. General Manager Hospitality Used the software for: 2+ years ### "Rushmore Express Loves WebRezPro" June 12, 2019 4.0 We really do love WebRezPro and would highly recommend them. they have worked with us on the problems we've had. WebRezPro really works for us. Pros e looked at a few different options before selecting WebRezPro. WebRezPro does a great job at building a PMS that combines functionality with a user friendly UI. The web based system is genius in that it gives us the ability to stay up to date and manage our property on the go. This has saved us numerous times. But WebRezPro also has a number of great features it includes. it comes with a customizable booking engine which is huge for smaller properties like ourself. It comes with a POS built in. There are so many features it really is a great program. There are some cons but there minor to the pros. Cons Housekeeping app and maintenance app are a bit difficult to use. The housekeeping app we struggle with multiple users updating the system and overriding each others updates. great idea love the feature but still haven't been able to get it to work properly. Maintenance app is good but if it was a separate app like the housekeeping app it would work better and be more functional. currently we are using the maintenance feature to block rooms and Wunderlist as our maintenance management app. loading payments from a OTA is particularly difficult. We receive large checks tied to reservations but it takes forever to input because of how the payment system is implemented. Same with changing a room. in order to check someone out early I have to first change the dates of their stay then I can check them out. adding a space to move reservations around would be helpful. We have to have a room type in our system just for moving reservations around. I do have suggestions from my staff on how to make these features work better. They would love to use them more. and despite these things we love the program. Review Source BD Bill D. GM Hospitality Used the software for: 2+ years ### "Good property software for a seasonal business." February 4, 2021 4.0 Very good so far in our 3rd year using this software. The employees are still happy. Pros Offers an offseason discount on the subscription and the customer service is outstanding. Native English speakers (Canadians) that are very easy to understand. Cons There are things that other programs have but this surprisingly still does not have. They take suggestions on improvements and some customer service employees comment that it is a really good idea but, the changes are slow or do not happen often enough. Alternatives considered [roommaster](https://www.capterra.com/p/13824/roomMaster/) Reason for choosing WebRezPro Seasonal rate offered and unlimited customer service calls are included with the monthly rate. Switched from [roommaster](https://www.capterra.com/p/13824/roomMaster/) Cost and the product we had was not being supported any longer. Review Source KH Kate H. General Manager Hospitality Used the software for: 2+ years ### "Great Customer Support" March 2, 2025 5.0 so good. Webrez customer service is the best. the platform is complicated and detailed. the more I learn, the more I realize I have so much learning to do. your support staff are patient and understanding. Pros the video/shared screen was so helpful in navigating my questions Cons although the training videos are helpful, in my case - I am not the one to have set up the system from start - it means at times I have a hard time finding exactly what I'm looking for. Review Source TF Tammy F. Server and Systems Lead Food & Beverages Used the software for: 2+ years ### "One stop shop" April 5, 2024 4.0 Pros I like the functionality that web rez has to offer. They have an interactive map, integrations to our other booking systems like air bnb, expedia, and booking.com Setting up allocations are pretty simple, once you walk through it. Reservations are easy to make, and i like how they have videos on how to if you get stuck Cons The interactive button is a bit confusing, we added it to our webpage for events and if you dont know about people get confused. The amount of bugs that you get is another crazy thing. Like not being able to make reservations when people show up. Or change their rooms when people show up. Once thats fixed the rest isnt bad. Reason for choosing WebRezPro Web Rez had what no one else could offer. As a big hospitality as we are we needed multi areas to be able to utilize this system so we didnt have to do it in excel sheets anymore. We have 54 campsites, 10 motel rooms, a conference centre and 2 cabins. They even offered an interactive map at no extra cost to which we utilize all the time might i add. Review Source GV Geeske V. Assistant Operations Manager Hospitality Used the software for: 2+ years ### "User friendly and lots of functionalities" January 25, 2024 5.0 Very good, easy to use booking engine for our small property, that get's used on a daily basis without many issues. Pros Webrez is a platform that is very easy to use with a lot of possibilities for users to adjust the functionalities to their own liking. The longer you are using the platform the better you can adjust it to your specific usage. Cons Some of the integrations could be working more smooth, but this depends on the other platforms as well. Reason for choosing WebRezPro We are a small property and any bigger, more complicated and more expensive booking engine would be too much for our needs. Review Source Response from World Web Technologies February 15, 2024 Thanks for your great review of WebRezPro! We're delighted you find our platform user-friendly and adaptable to your specific needs. We acknowledge the feedback on integration smoothness and are committed to enhancing these connections. It's fantastic to hear our booking engine effectively supports your small property's daily operations. Your choice of WebRezPro for its simplicity and cost-effectiveness is exactly what we aim to provide for properties of all sizes. We value your insights as we continually refine our service. Thanks for choosing us, and we're here for any further support you might need. AT Amy T. CEO Hospitality Used the software for: 2+ years ### "Love WebRezPro " September 27, 2023 5.0 Wonderful! Pros They are always available to help answer any questions I have, the support team is AMAZING! My account rep is amazing as well, always available to respond to my questions and stays on top of everything. Everyone I have worked with is so kind and understanding and helpful! Cons I would like to have a maintenance platform to keep track of work orders that can be linked to each unit and sent directly to the maintenance staff. Reason for choosing WebRezPro The system does it all and is easy to use Review Source DJ Dean J. CFO Hospitality Used the software for: 2+ years ### "User Friendly Software with Lots of Adaptability" February 15, 2022 4.0 WebRezPro is possibly the BEST customer service I have ever worked with! If you call them, someone answers the phone. If you leave a message, someone calls you back usually within minutes. They are the most responsive people I have had the pleasure of working with and I have worked with a lot of different companies in my career. I would put WebRezPro in the top 2, if not the #1 customer service people in the business! Pros The software is very user friendly and easy to teach staff to use. It also is very adaptable to different needs. We are a fairly complicated Resort and had trouble finding software that would do everything we needed it to do until we came across WebRezPro. It takes care of our Company owned Resort rentals, it takes care of our Owner rentals that we manage, it connects to all our OTA's, it manages all our payouts, it takes care of our boat rentals, our in-store sales and even takes care of our small timeshare residents. The owner calendars are a wonderful tool for reports to owners and the software does everything we could possibly need. Cons The booking engine page needs an upgrade. The booking engine works fine, there are no problems with that, it just looks dated when guests are transferred from our beautiful website to the booking page. An aesthetic upgrade on this page would the only negative things I have to say about this software. I am told they are working on that and we have been able to tweak it a bit from our end to make it look more up to date and the functionality of the booking page works just fine. So, I am just discussing the way the page LOOKS to a guest, I am not speaking of how it functions for the guest as it functions just fine. Review Source CM Chris M. Director of Rooms Hospitality Used the software for: 2+ years ### "WebRezPro = OUTSTANDING Client Service, Dependability and Ease of Use!" February 15, 2022 5.0 I used WRP in 2008 and was so happy to learn that this program was in use at the new property I joined in 2022! It was like seeing an old friend! Pros What's not to love? I have use a variety of PMS platforms over the last 20+ years and not one offers the ease of use, reliability and SENSATIONAL customer service offered by WebRezPro! This program is so good that I have implemented its use in two other properties in the portfolio owned by our Property Management Company. Cons I don't dislike ANYTHING about WebRezPro: Whenever I am in a bind of any kind, I call the customer service telephone number and am immediately connected to a WRP professional, and he or she solves any issue quickly and efficiently and in a most-pleasant manner! Reason for choosing WebRezPro Choosing WebRezPro was the smartest choice I've made in over 15 years. Review Source SS Scott S. General Manager Hospitality Used the software for: 1-2 years ### "Great system! Easy to use and personalize. " August 30, 2022 5.0 Great system with great customer service! They work with us to maximize efficiencies and productivity as it relates to our specific property. Pros The manipulation of reservations, availability and pricing is great! Also, the integration with OTA/GDS is seamless. We are able to maximize revenue easily with the override features. Cons Room moves and room blocks are a bit cumbersome, but work fine. Review Source SO Sara O. Owner Hospitality Used the software for: 2+ years ### "BOUTIQUE INN MANAGEMENT" April 29, 2024 4.0 Overall the webrespro team was exceptional getting us set up and we now have a rhythm of of our business being managed within thw tool Pros Great customer support to help with initial and ongoing setup and questions. Cons Some areas of the app are not intiative and still confusing to use. Customer support is great but i wish i could navigate withoutnthe help. Reason for choosing WebRezPro References, and other local hotels we respect used the tool Review Source KB Kristie B. Resort Manager Hospitality Used the software for: 2+ years ### "WebRezPro, Good Resort Tool" June 28, 2021 5.0 Very good. Other than a wait on the phone to get a representative, they are very helpful when you need to call for support. They do upgrades that are helpful. Pros Booking reservations is very easy. The system has all of the basic needs. Cons Could be more innovative in the housekeeping/maintenance systems. Need an area for changes/challenges that is visible at a glance, such as directives that can be added to the daily report. Reason for choosing WebRezPro WebRezPro offered the best overall system to meet our needs. Review Source DB Daniel B. General Manager Hospitality Used the software for: 2+ years ### "The Goat for Reservations" April 5, 2024 5.0 Pros It's easy to make reservations and super easy to process payments. The instant updates the channel manager makes to booking.com and expedia are amazing Cons It would be great if they could add the ability to have a reservation move rooms without having to create a separate reservation for it Alternatives considered [Cloudbeds](https://www.capterra.com/p/158839/Cloudbeds/)[RoomKeyPMS](https://www.capterra.com/p/5937/RoomKeyPMS/) Review Source SH Shinise H. Operations Manager Leisure, Travel & Tourism Used the software for: 2+ years ### "Great Product " January 8, 2024 5.0 Pros The property management system is great and very easy to use. There is also a guide that is very easy to follow if you are not sure how to operate within the software. Cons I still think the loyalty section can be upgraded that more options can be made available for hotels to create there own unique programs within the system. Review Source DV DeEtte V. Owner Hospitality Used the software for: 2+ years ### "By far the "best" Reservation System" June 12, 2019 5.0 Our experience has been wonderful! Customers service from our main rep, has been amazing and service from the technical support is always great. We really enjoy knowing that when we have a problem, question, or need to make changes that our service team is so easy to work with and will help in any way. Pros Webrezpro handles everything our boutique inn and RV park needs to run an efficient business. Reservations flow through our website via the reservation system module that is connected to our account and customers can easily book, make changes, etc. The system is moderately easy to use and the customer service team is amazing to help when you need it. Cons The booking options page needs to be enhanced. The customer should be able to see a picture(s) and see corresponding words of the additional booking option to entice the customer to add the booking option to the reservation. Example: Customer books a room for a birthday weekend stay, Webrezpro needs to present the booking option with a nice size picture of the item that the hotel wants the customer to add-on. It is very difficult for us to sell an add-on with words only. People need to see what they are getting with the add-on, then read the words. Review Source JW JoLynn W. Suite Manager Food & Beverages Used the software for: 2+ years ### "Good product for small hotel" April 5, 2024 5.0 Pros We set up WebRezPro several years ago and the one on one help was amazing. Customer service has always been prompt when replying to my questions with detailed steps to fix the issue. Cons Because we are a small luxury hotel, we don't change the rates often but when we do, it always takes a little research to remember the steps to get to the right place in the system to make the changes. The same goes for overriding rates for special days or adding multiple invoices to a group folio. Review Source ET Emilija T. Client Services Manager Education Management Used the software for: 1-2 years ### "Simple, functional, but could use some fixes" April 10, 2024 4.0 Positive overall. Some bugs could use some fixing, and possibly streamlining the processes. Pros The simplicity of the program that works for our needs. Cons We configure changes ourselves using instructional videos, support would not do this for us. Review Source ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. Talk to a Capterra advisor for free and get results within 15 minutes.