# WebRezPro Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is WebRezPro the right Hospitality Property Management solution for you? Explore 213 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/113348/WebRezPro/reviews --- WebRezPro 4.6 (213) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated April 1st, 2026 # Reviews of WebRezPro Ease of use 4.5 Customer Service 4.8 ## Pros and Cons in Reviews JL Jasen L OwnerHospitality, 2 - 10 employeesUsed the software for: More than 2 years. “WebRezPro has just about everything you need to handle reservations and daily operations.“ September 15, 2025 DB Danika B Front Desk ClerkHospitality, 2 - 10 employeesUsed the software for: More than 2 years. “Settings are also overwhelming and it's very confusing when there are so many settings that could easily be reduced rather than all the repetition.“ April 30, 2025 JL Jasen L OwnerHospitality, 2 - 10 employeesUsed the software for: More than 2 years. “It seems that it works well for small to medium sized properties, and the support team is always quick and helpful when you need them.“ September 15, 2025 DB Danika B Front Desk ClerkHospitality, 2 - 10 employeesUsed the software for: More than 2 years. “There's TOO MUCH on the screen all the time, especially when viewing guest folios.“ April 30, 2025 JA Jaya A Book keeperHospitality, 2 - 10 employeesUsed the software for: More than 2 years. “All the custom and financial reports are easy to generate to provide you with all the necessary data on your business.“ September 16, 2025 Jason F Property DirectorHospitality, 11 - 50 employeesUsed the software for: More than 2 years. “Its straight up bully tactics holding us hostage.“ April 13, 2026 JA Jaya A Book keeperHospitality, 2 - 10 employeesUsed the software for: More than 2 years. “This software is user-friendly, and you can access it from anywhere once you have an internet connection.“ September 16, 2025 BM Ben M Director of Member ServicesHospitality, 11 - 50 employeesUsed the software for: More than 2 years. “Actions within an owners profile, under owners list, often generate an error.“ August 1, 2024 ## Showing most helpful reviews Showing 1-25 of 213 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Marianne S. Marketing 'amp;amp; Revenue Manager Used the software for: 2+ years ### "You wont find a more capable product or team to work with! It doesnt get any better than WebRezPro" January 5, 2018 5.0 Pros Reliable product, prompt and informative customer service, affordable price. You won,t find a better PMS system for such an outstanding cost in our industry! From the easy navigation menu to the custom reporting functionality, WebRezPro has covered all of the must-haves and even some extra wish-list items for our small hotels. We wouldnt ever consider leaving WRP for any other PMS software! Review Source ALM Angel Luis M. Owner Hospitality Used the software for: 2+ years ### "Extremely sastified with the sofware and the services provided by WebRezPro" July 22, 2024 5.0 The Property Management System is easy and friendly to use it Pros The system is very reliable, the professional staff is outstanding Cons At this moment, I cannot think of anything Alternatives considered [Opera](https://www.capterra.com/p/229024/Opera/) Reason for choosing WebRezPro Cost, service and interface with On line travel agencies such as Expedia, Booking.com , etc Review Source AD Alison D. Operations Manager Hospitality Used the software for: Less than 6 months ### "Counterintuitive" August 9, 2024 2.0 It has been challenging, but it is working. Pros That it integrates with other systems. Any integration that allows us to use a different system is helpful. Cons We find it extremely opaque and counterintuitive. It takes us repeated attempts to remember/learn how to do some of the simplest tasks. I hate to be so critical, but it feels shockingly difficult to use, especially since it’s clearly just a series of binary conditions. It just does not feel as robust as a modern system should feel, in our opinion. Review Source Response from World Web Technologies August 22, 2024 Thank you for your feedback. We’re pleased to hear that the integration with other systems has been beneficial. We apologize for the challenges you’ve faced with the platform’s usability. Rest assured, we are committed to ongoing improvements. We encourage you to connect with your account executive to discuss these issues and consider upgrading to the latest version, which includes several enhancements. SY Sheila Y. Owner and Host Hospitality Used the software for: 2+ years ### "A much needed tool to manage our reservations professionally and accurately" May 7, 2024 5.0 A1 - from the sales, to the on-boarding personnel, to the programming and support personnel, it has been a very positive experience working with WRP! Pros That it was Canadian... and it seemed pretty user-friendly to us (from our point of view as a cottage rental resort manager/owner and considering even more importantly how easy it was for our guests to use and reserve with us). Cons No program is one-size-fits-all typically but WebRezPro does a pretty good job of working with us to really have it meet our individual needs as a small rental resort in Nova Scotia. Alternatives considered [Reservit](https://www.capterra.com/p/59571/ReservIT/)[Checkfront](https://www.capterra.com/p/99249/Checkfront/) Reason for choosing WebRezPro We did a lot of research, had tutorials / introductions by companies, and finally settled on WebRezPro as it seemed to best fit our needs and the cost was pretty reasonable. We also liked the idea that the product / company was Canadian since we are a small business in Canada. Switched from [Availability Online](https://www.capterra.com/p/213196/Availability-Online/) the system we were on was inherited from the previous business owners - it was alright but the company ceased operations and was the main impetus for us to find a new reservation management system Review Source AR Arlene R. Resort Manager Hospitality Used the software for: 2+ years ### "Great Program" May 28, 2024 5.0 Hanna and her team were excellent would recommend to other operators. Pros Very user friendly, Excellent support, Calanders Cons Did not use the accounting part of program did not work for us. Switched from [Hostaway](https://www.capterra.com/p/152433/Hostaway/) Hostaway was not working for us needed more extensive system. Review Source Response from World Web Technologies June 24, 2024 Thank you for your positive review and for choosing WebRezPro! We're thrilled to hear that you find our program user-friendly and our support excellent. Thank you for recommending us to other operators and feel free to contact us for anything you may need! DB David B. Owner Hospitality Used the software for: 2+ years ### "WebRezPro - simple when you need it, capable when you're ready" April 14, 2024 4.0 The team at WebRezPro have been helpful for my property needs. Pros Set up was easy to get started. Integrations are handled professionally. They've been easy to work with and respond quickly to support escalations. Cons Minor annoyances such as requiring mouse clicks instead of allowing keystrokes in some areas, lack of keyboard shortcuts, and pop up windows that interrupt the flow - but not really much worse than other PMS systems I've used. Alternatives considered [Cloudbeds](https://www.capterra.com/p/158839/Cloudbeds/) Reason for choosing WebRezPro Cloudbeds has some reallycool features aswell, but they are more expensive and the accounting is more complicated as they take a fee out of each reservation. Switched from [WebReserv](https://www.capterra.com/p/152688/WebReserv/) WebResPro has a lot more features and better integration support with many third party systems. Review Source AG Albert G. Revenue and Group Reservations Manager Hospitality Used the software for: 1-2 years ### "Great product for small operators." January 25, 2024 5.0 Compared to other systems I have worked on, this is easy to use for small hotel operators. It is sophisticated enough to provide the analytics we require, but not so overwhelming that it takes weeks of training to master. Pros It is an easy to use system that can be mastered by even the most inexperienced staff. Training modules are easy to follow and support is very easy to get hold of when needed. Cons When entering several group folios for the same client, it would be good to have a copy feature that copies all of the data in the folio but allows you to change the dates of stay. Having to create rates for every group folio is cumbersome as you are entering the same information over and over. Switched from [OPERA Cloud Property Management](https://www.capterra.com/p/266207/OPERA-Cloud-Property-Management/) Training took too long and the system was too sophisticated for a property of our size. Support was very hard to get hold of and turn around time was far too long. Review Source Response from World Web Technologies February 15, 2024 Thank you for the positive review and for highlighting WebRezPro's ease of use and effective support. We appreciate your suggestion for a group folio copy feature to simplify repetitive tasks and are exploring ways to implement this improvement. We're glad to hear that our system's functionality and analytics meet the needs of small hotel operators without requiring extensive training. Your feedback is crucial for our ongoing efforts to enhance our services. Thank you for choosing WebRezPro. We're committed to continually improving your experience with our platform. JB Jaxy B. Owner Hospitality Used the software for: Less than 6 months ### "Wonderful experience " May 6, 2025 5.0 From the beginning with our Account Rep \[sensitive content hidden\] to our trainer \[sensitive content hidden\] is has been a great experience! Both \[sensitive content hidden\] are exceptional to work with! Pros Our trainer \[sensitive content hidden\] was absolutely wonderful! so patient and helpful! Really felt that she went above and beyond! Cons So far all great! Have no negatives to report at this time. Would recommend to others. Account Rep and trainer have been wonderful! Review Source BB Breanna B. Lodging Manager Hospitality Used the software for: 2+ years ### "WebrezPro Review from Swain Resort" September 10, 2024 5.0 Pros The convenience since the update, Helps our users book rooms easier. Cons I can no longer get full sized screens of the reservations when opening them. Review Source NL Ninon L. Hotel Manager Hospitality Used the software for: 2+ years ### "Love WRP and their support team!" August 13, 2024 5.0 Pros The customer support is just fantastic. The platform is very intuitive super easy to train staff on it. Cons I do not have any cons . Only I wish I would have more time to dive fully into the software and use its full potential. Review Source Response from World Web Technologies August 22, 2024 Thank you so much for your wonderful review! We’re thrilled to hear that you love WebRezPro and our support team. It’s great to know that you find the platform intuitive and easy to train staff on. We understand the challenge of finding time to explore all the features. If you ever need help diving deeper into the software or want to maximize its potential, don’t hesitate to reach out—we’re here to support you. BD Bill D. GM Hospitality Used the software for: 2+ years ### "Good property software for a seasonal business." February 4, 2021 4.0 Very good so far in our 3rd year using this software. The employees are still happy. Pros Offers an offseason discount on the subscription and the customer service is outstanding. Native English speakers (Canadians) that are very easy to understand. Cons There are things that other programs have but this surprisingly still does not have. They take suggestions on improvements and some customer service employees comment that it is a really good idea but, the changes are slow or do not happen often enough. Alternatives considered [roommaster](https://www.capterra.com/p/13824/roomMaster/) Reason for choosing WebRezPro Seasonal rate offered and unlimited customer service calls are included with the monthly rate. Switched from [roommaster](https://www.capterra.com/p/13824/roomMaster/) Cost and the product we had was not being supported any longer. Review Source BM Ben M. Director of Member Services Hospitality Used the software for: 2+ years ### "Easy to navigate platform with integrated accounting software" August 1, 2024 4.0 Pros Very user friendly with a multitude of different booking options, fully customizable to each business type. Cons There needs to be more consistency between different accounting sections of Webrez. One example: Invoices created under an owners profile from owner list don't show when pulling the owner from a search (accounting --> customer search) and vice versa. Actions within an owners profile, under owners list, often generate an error. This has been occurring for several years. Review Source Response from World Web Technologies August 2, 2024 Thank you for your feedback. We apologize for the frustration you have experienced. We have reviewed your POS setup and have some suggestions that a team member can discuss with you. Your account executive will reach out to provide more information. CB Colin B. Concierge Hospitality Used the software for: 2+ years ### "WebRezPro Daily User" July 19, 2024 4.0 I like that we use WRP at our property! It makes everything run smoothly in one place. Pros Easy to use interface for all employees! Cons Errors with sending confirmation emails, some customer history or past reservations missing. Review Source SO Sara O. Owner Hospitality Used the software for: 2+ years ### "BOUTIQUE INN MANAGEMENT" April 29, 2024 4.0 Overall the webrespro team was exceptional getting us set up and we now have a rhythm of of our business being managed within thw tool Pros Great customer support to help with initial and ongoing setup and questions. Cons Some areas of the app are not intiative and still confusing to use. Customer support is great but i wish i could navigate withoutnthe help. Reason for choosing WebRezPro References, and other local hotels we respect used the tool Review Source ES Eric S. Owner Hospitality Used the software for: 2+ years ### "Robust and Affordable" September 2, 2021 5.0 WebRezPro handles all of the high and critical tasks that I could reasonably expect from a PMS / Online Booking system. When COVID hit and everything changed overnight, I was SO GRATEFUL that I could radically change my rate / booking policy combinations (sometimes daily), what rates were active, what just went dead, who was failing or coping, and keeping track of what guests booked from what channel with what policy, etc. I can through relatively unscathed, and I COULD NOT have done it without a solid system to back me up. They are a reliable partner. Pros I've been with WRP for 7 years now and they definitely change with the times. You're not going to be waiting on that update forever with these folks, and sometimes another company might be first, but they won't be very far behind, if not the leader. I do a lot of variable pricing, use any channel I can get my hands on that is bidirectional AND treats my guests well when there's a problem (looking at you, VRBO) , have multiple upsell services and items, and like to send specific correspondence based on the type of reservation rather than the general list of conditions that leaves everyone wondering. Has a great housekeeping module and the accounting side is easy. Their pricing is fair, simple, and very competitive. You can pay a lot more for the same or less. Cons This is both a pro and a con. They have a switch for almost everything so no matter how you run your business, they can tailor WRP to your environment. That said, they have a lot of switches, so be careful with your initial config. The booking engine could be just a little more slick, like having a dynamic total for the current reservation and options selected. I believe they are working on this, and while some of their competition has this, the competition often lacks more important features to drive revenue. (I've looked at a lot of PMS software.) Alternatives considered [Pegasus.net](https://www.capterra.com/p/145740/Onsite-Track-Easy/)[Hotelogix](https://www.capterra.com/p/76374/Hotelogix/)[Little Hotelier](https://www.capterra.com/p/144307/Little-Hotelier/)[ThinkReservations](https://www.capterra.com/p/182891/ThinkReservations/) Reason for choosing WebRezPro Feature set and price. Review Source AT Amy T. CEO Hospitality Used the software for: 2+ years ### "Love WebRezPro " September 27, 2023 5.0 Wonderful! Pros They are always available to help answer any questions I have, the support team is AMAZING! My account rep is amazing as well, always available to respond to my questions and stays on top of everything. Everyone I have worked with is so kind and understanding and helpful! Cons I would like to have a maintenance platform to keep track of work orders that can be linked to each unit and sent directly to the maintenance staff. Reason for choosing WebRezPro The system does it all and is easy to use Review Source MW Michael W. General Manager Hospitality Used the software for: 2+ years ### "WebRezPro is the Back Bone of our Business" December 8, 2016 5.0 We have had WebRezPro implemented for 3+ years. It is so far superior to our prior property management systems. Being cloud-based makes it so much easier for our entire staff to be online and in touch with what is happening across the property. Everyone uses the software from the front desk, housekeeping, facilities, and management. I often check status on my phone when I am away from the property and not near a computer. It is awesome. The Support organization is always willing to help with the most simple to the most complex questions. We have a big time zone difference between Hawaii and Calgary. Even when Support is closed, we send emails to them and in most cases, they are back to us in "after hours" mode very quickly to assist us with any issue. I was just on the phone with a rep earlier today asking about how to use a feature we have never used. The answer and guidance were quick and easy. In almost all cases, whoever answers the phone can handle your call or will get you an answer quickly. It is a pleasure working with competent and attentive support teams. Thank you very much for your continued support and your superior product. Aloha, Michael Pros Cloud-based, easy to use, integrates well with other products. Out integration between WebRezPro and Siteminder was a big step for us as a small business. The real-time two-way interface between the two software programs allows us to seamlessly manage rates and inventory with all our OTAs without having to actually manage each OTA in their respective extranet. Cons Wish the interactive calendar would load faster and you could see more of it on the screen. It works well and is the main screen we reference when on the phone with guests looking at availability. It is a large calendar and we understand it takes the time to load but any speed up would be helpful. Would also like to have more flexibility in adding of our own design elements to the booking engine. Sometimes guest gets a little confused on the process. If there was any way to simplify the process to be more like what you experience on an OTA, it would be a welcome modification. Review Source SS Scott S. General Manager Hospitality Used the software for: 1-2 years ### "Great system! Easy to use and personalize. " August 30, 2022 5.0 Great system with great customer service! They work with us to maximize efficiencies and productivity as it relates to our specific property. Pros The manipulation of reservations, availability and pricing is great! Also, the integration with OTA/GDS is seamless. We are able to maximize revenue easily with the override features. Cons Room moves and room blocks are a bit cumbersome, but work fine. Review Source TK Tony K. General Manager Hospitality Used the software for: 2+ years ### "WRP Feedback" January 27, 2024 3.0 Overall it is a good experience. I wish the above items were easier/smoother. Pros The customer service is fantastic! Always friendly and willing to help. Cons The booking calendar and limited integration options. Review Source Response from World Web Technologies February 15, 2024 Hi Tony, thank you for sharing your thoughts on WebRezPro and for the kind words regarding our product support team. We're excited to let you know that an updated version of WebRezPro is on the horizon, featuring an enhanced booking calendar, and booking engine, among several other innovative features! Given WebRezPro's extensive network of over 130 software partners, we are confident in our ability to cater to your unique requirements. If you're in search of a particular integration, don't hesitate to get in touch with your account executive. RS Rafael S. General Manager Hospitality Used the software for: 1-2 years ### "Awesome, this PMS defenelity will help to control your property" February 8, 2024 5.0 Pros Sincronization is the best feature in this PMS Cons To collect signatures from the guest is too complicated Review Source Response from World Web Technologies February 14, 2024 Thank you for your review and for praising our PMS's synchronization feature. We're glad it's helping you manage your property more effectively. We note your concern about the complexity of collecting guest signatures and are actively working to simplify this process. Your feedback is crucial for our continuous improvement. For any further feedback or assistance, please feel free to contact us. Your satisfaction and success are our top priorities. MS Margaret S. Owner/Manager Hospitality Used the software for: 2+ years ### "WebRezPro has been our choice! " January 31, 2023 4.0 It has been a positive experience. Our account executive has been there a long time and it feels like she takes a personal interest in our success with the software. Pros We have been using WebRezPro for many, many years and don't consider changing our online booking engine. We would have been one of their first clients and have always offered great customer service and support. It is intuitive and quite easy to use. Cons It's always a learning curve when they make major changes to their software but they are always there to support you. Reason for choosing WebRezPro We liked how we could at that time integrate the software with our own software so that it would coordinate with our website. Review Source LD Lyn D. Owner Hospitality Used the software for: 2+ years ### "Best decision" August 28, 2018 5.0 We are a 43-room family-owned hotel and came from a manual reservation system. WebRezPro was a life-saver. It's designed for many types of uses and easily adapted to our small property and staff. The "Pro" staff was awesome to work with during the transition and have always been there to assist, sometimes even late at night to answer questions (via email). They're willing to work with us (for a cost) on personalizing what we need; multiple employees are knowledgeable and available to answer questions. Installing Pro was the best thing that happened to our small property. Our business had grown to the point of needing a front-end system and Pro was there at the right time from a recommendation. I can't think of how we'd be struggling right now if we hadn't found WebRezPro. Pros It is easy to use. Once we figured out how the system was designed, it was easy to decide how to best fit our needs. Screens are easy to follow, drop-down menus are good. The videos are a plus when you're trying to train a half-dozen employees how to use the software. Each can progress at their own pace. Cons The "help" option needs to be broadened on the "search" level. I have never gone there and found what I was looking for, even trying to use multiple words. We need good/quick access to our "do not rent" guests but history is not easily accessible. Some of the menu items don't have videos. The hardest part of adapting to the software was understanding the intent of the individual procedure so that we would be able to use it based on what we need to pull from it. Review Source JW JoLynn W. Suite Manager Food & Beverages Used the software for: 2+ years ### "Good product for small hotel" April 5, 2024 5.0 Pros We set up WebRezPro several years ago and the one on one help was amazing. Customer service has always been prompt when replying to my questions with detailed steps to fix the issue. Cons Because we are a small luxury hotel, we don't change the rates often but when we do, it always takes a little research to remember the steps to get to the right place in the system to make the changes. The same goes for overriding rates for special days or adding multiple invoices to a group folio. Review Source ET Emilija T. Client Services Manager Education Management Used the software for: 1-2 years ### "Simple, functional, but could use some fixes" April 10, 2024 4.0 Positive overall. Some bugs could use some fixing, and possibly streamlining the processes. Pros The simplicity of the program that works for our needs. Cons We configure changes ourselves using instructional videos, support would not do this for us. Review Source NH Natalie H. Wedding and Event Manager Hospitality Used the software for: 2+ years ### "Wedding Manager" February 22, 2024 4.0 Pros Customer service is second to none. staff is knowledgeable and efficient. Cons Loading rates can be cumbersome but overall a great system Review Source ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. Talk to a Capterra advisor for free and get results within 15 minutes.