--- title: "WebRezPro Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about WebRezPro Software - reviews, pricing plans, popular comparisons to other Hospitality Property Management products and more." source_url: "https://www.capterra.com/p/113348/WebRezPro/" page_type: "product" language: "en" --- # WebRezPro Software Review 2026: Features, Integrations, Pros & Cons Last updated on August 26, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews) WebRezPro ## What is WebRezPro? WebRezPro is a secure, all-in-one cloud property management system that simplifies operations for hotels and motels, multi-property groups, inns, vacation rentals, hostels, and campgrounds. The automated, easy-to-use system saves time and money while boosting direct bookings and improving guest experience. Trusted since 2003, WebRezPro is used by 2000+ properties in 50+ countries and is consistently chosen for its flexible features, excellent customer support, and comprehensive data protection. ## What is WebRezPro used for? [Hospitality Property Management](https://www.capterra.com/hospitality-property-management-software/)[Property Management](https://www.capterra.com/rental-property-management-software/)[Reservations](https://www.capterra.com/reservations-software/) Recognitions Shortlist Overall rating Based on 218 user reviews Reviews sentiment Positive 94% Neutral 3% Negative 3% Starting price Free trial not available Capterra Shortlist charts the highest-rated and most popular products... - Property Management / 2026 - Vacation Rental / 2026 - Reservations / 2025 Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Rating Breakdown 4.6 +− Features4.4 Value for Money4.6 Ease of Use4.5 Customer Service4.8 Rating Breakdown 4.6 Features4.4 Value for Money4.6 Ease of Use4.5 Customer Service4.8 ## WebRezPro Reviewers Verdict Updated August 2026 AI summary - WebRezPro is a strong fit for small hospitality businesses needing centralized reservation and property management. - Users appreciate its responsive customer support, intuitive onboarding, and useful reporting tools. - It helps teams organize reservations, manage guest details, and reduce manual effort in daily operations. - Buyers should weigh a few practical considerations: some users mention occasional bugs, learning curve issues, and recent pricing changes. - It is well suited to small hotels, inns, and resorts, but may not fit those seeking advanced customization or stable long-term pricing. ## WebRezPro alternatives Highest Rated [4.8 (1,619)](https://www.capterra.com/p/152433/Hostaway/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 95% of reviewers rated it above 4 stars [4.4 (480)](https://www.capterra.com/p/159377/Guesty/reviews/) Starting price $23.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 86% of reviewers rated it above 4 stars [4.7 (118)](https://www.capterra.com/p/40773/RezStream-Cloud-PMS/reviews/) Starting price $95.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 98% of reviewers rated it above 4 stars [4.8 (431)](https://www.capterra.com/p/129392/Reservation-Nexus/reviews/) Starting price $30.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 97% of reviewers rated it above 4 stars [View all alternatives](https://www.capterra.com/p/113348/WebRezPro/alternatives/) ## FAQs about WebRezPro Overview ### What problems does WebRezPro solve? WebRezPro solves overbookings, manual reservation tracking, scattered OTA inventory updates, and slow front-desk workflows by centralizing bookings, rates, availability, guest records, reporting, and payments in one cloud system. Hotel managers, front-desk staff, housekeeping teams, and small resort operators benefit most from faster training, fewer errors, and easier multi-property coordination. Answer based on 164 reviews Overview ### Which roles and teams benefit most from WebRezPro? WebRezPro is most used by hospitality owners, general managers, and operations leaders who need centralized control over reservations, guest check-ins, housekeeping, and daily property performance. Finance and administrative teams use it for billing, reporting, and office coordination, while marketing and guest-facing staff support direct bookings, communications, and service delivery. Answer based on 205 reviews Overview ### What company size and industries is WebRezPro built for? WebRezPro is built primarily for small hospitality businesses, with 96% of reviewers from small businesses and 89% from Hospitality. It serves hotels, motels, inns, bed and breakfasts, vacation rentals, hostels, campgrounds and RV parks, plus hotel groups, lodges, cabins, chalets, and activity reservations. Answer based on 217 reviews Features and Usability ### What are the key features of WebRezPro? WebRezPro includes core property management features like reservations management, online booking, room availability schedules, and guest check-in/check-out. Differentiating capabilities include channel management with GDS/OTA integration, dynamic pricing and rate management, customizable reporting such as pace reports, and automated guest communications. Reviewers also frequently highlight its customer support and easy-to-use calendar views. Answer based on 117 reviews Integrations ### Which third-party tools and platforms does WebRezPro integrate with? WebRezPro integrates with SiteMinder, Vrbo, Authorize.Net, Clover, Akia, Revinate, Lightspeed, and Shift4. Reviewers also mention Genius, Inntopia Commerce, Heartland Payments+, Pricepoint, Auris, and Silverware Avrio. Official catalog data indicates WebRezPro supports over 100 integrations across channel management, payments, POS, messaging, and marketing. Answer based on 28 reviews Getting Started and Support ### How easy is it to onboard and train a team on WebRezPro? WebRezPro is generally quick to onboard, with in-person training, live online sessions, webinars, videos, and documentation available. Reviewers say front-desk staff and new hires usually learn it fast because the interface is intuitive, while admins or occasional users may need extra time and repetition to get comfortable with deeper features and setup. Answer based on 23 reviews Getting Started and Support ### What customer support options does WebRezPro offer, and how do users rate the experience? WebRezPro offers email/help desk, FAQ/forum, knowledge base, phone support, and chat. Users often describe support as fast, knowledgeable, patient, and thorough, with quick replies by phone and email. Some mention occasional phone waits, limited phone hours, and a need for clearer update communication, but overall experiences are strongly positive. Answer based on 117 reviews Features ### What features does WebRezPro offer for hotel management? WebRezPro offers a broad set of hotel management features, especially for independent properties that need customization. Many lodging teams value the booking engine, calendar, channel integrations, accounting, payments, and automation tools, while some users find advanced setup, group bookings, housekeeping functions, and template editing more complicated than expected. Answer based on 55 reviews ## Features AI summary Based on 2,051 Hospitality Property Management reviews Capterra data shows that buyers of hospitality property management software rank the following features as their top priorities: - **Reservations Management** (**63%** of reviewers rated this feature as critical) - **Calendar Management** (**64%**) - **Online Booking** (**59%**) WebRezPro supports all three of the features reviewers value most: **Reservations Management**, **Calendar Management**, and **Online Booking**. Together, these capabilities help properties manage availability, keep booking schedules accurate, and accept guest reservations through online channels, allowing teams to improve daily operations and deliver a smoother booking experience. Calendar Management 4.6 (28) 71.43% of 28 reviewers that rated this feature as important or highly important Track and manage schedules and meetings via an integrated calendar Online Booking 4.6 (48) 79.17% of 48 reviewers that rated this feature as important or highly important Book meetings and appointments through a website or digital platform Front Desk Management 4.4 (27) 92.59% of 27 reviewers that rated this feature as important or highly important Check guests in and out, issue key cards, schedule wake up calls, or other requests Rate Management 4.2 (20) 80.00% of 20 reviewers that rated this feature as important or highly important Track/optimize rates in relation to usage GDS/OTA Integration 4.3 (19) 73.68% of 19 reviewers that rated this feature as important or highly important Global distribution system used by online travel agencies to track availability and manage reservations Reservations Management 4.5 (58) 86.21% of 58 reviewers that rated this feature as important or highly important Manage the entire lifecycle of a reservation, from the initial booking to the actual service or event WebRezPro 123 features ### All Features - Access Controls/Permissions: Define levels of authorization for access to specific files or systems - Accounting: Built-in accounting to manage ledger, accounts payable/receivable, financial reports, etc. - Accounts Payable: Track money owed to a company's creditors/suppliers - Activities Booking: Allows businesses to offer customers reservations for a variety of activities. - Activity Dashboard: Dashboard to view the status of ongoing processes, identify current incidents and track past activities - Activity Tracking: Track and document all activities across devices, networks, and other systems - Alerts/Notifications: Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges - Analytics: Tools for the systematic analysis of various types of data or statistics - Availability Indicator: Indication whether a resource is available or protected from allocation - Availability Management: Monitor and analyze the availability of resources to help plan and streamline the service delivery to clients - Bank Reconciliation: Compare and match accounting/financial records with corresponding bank statements - Bed Management: The allocation and provision of beds - Billing & Invoicing: Create, manage, and send invoices or bills to customers - Billing Rate Management: Setting up the amount/charge for per hour of work by a company or professional - Booking Management: Create, update, and manage bookings, itineraries, and reservations - Booking Notes: Keep notes on the specifics of a reservation including customer information and special requests - Built-in Accounting: Accounting functionality within the system, not requiring integration with third-party tools - Calendar Management: Track and manage schedules and meetings via an integrated calendar - Calendar Sync: Synchronize with other calendars to view mutual availability and schedules - Catering Management: Manage catering operations/processes - Channel Management: Manage various distribution channels, build relations with channel partners, and track their performance - Communication Management: Manage and track all internal and external communication conducted via calls, email, text, or chat - Contact Management: Manage, organize, and store contact information - Credit Card Processing: Accept and process credit card transactions - CRM: Built-in customer relationship management (CRM) capabilities or integration with a third-party CRM system - Customer Accounts: Record customer information, purchase history, and other notes - Customer Database: A collection of customer information such as contact details, demographics, previous interactions, etc. - Customer History: Access previous interactions or concerns to maintain customer relationships - Customer Support: Provide online support for your customers through live chat or help desk functionality - Customizable Branding: Add customized logos and colors to align with company branding - Customizable Reports: Alter the layout and content of reports - Customizable Templates: Pre-designed layouts that can be customized to match preferences and requirements - Dashboard: Assembly of graphs and charts for visualizing and tracking statistics/metrics - Data Import/Export: Import and export data to and from software applications - Data Synchronization: Synchronizing data between two or more devices/systems and automatically updating changes to maintain consistency - Discount Management: Track products that are for sale at a reduced price or part of coupon promotions - Document Management: Store, manage, and track all electronic documents in a centralized location - Drag & Drop: Assemble applications and processes by dragging over and arranging pre-built components - Dynamic Pricing: Real-time price adjustment for a product or service to reflect changing market conditions, geolocation, customer behavior, etc. - Electronic Payments: Electronically collect payments for goods or services - Electronic Signature: Digitally sign online documents - Email Management: Manage, store and organize emails within the system or via third-party apps - Email Marketing: Create and send email blasts/campaigns - Email Templates: Pre-made examples and templates for emails - Employee Management: Track employee schedules, availability, and performance across projects and tasks - Event Scheduling: Plan an event's time and location - Extended Stay: Long term accommodation for guests - Financial Management: Plan, manage, and track the financial activities of an individual or organization - Financial Reporting: Generate reports to assess the financial performance of an organization - For Hospitality Industry: To be used by the hospitality industry - For Hostel/Dorm Managers: Designed for dorm/hostel managers - For Property Managers: Used by property managers - For Vacation Rentals: Designed for vacation rentals - Front Desk Management: Check guests in and out, issue key cards, schedule wake up calls, or other requests - GDS/OTA Integration: Global distribution system used by online travel agencies to track availability and manage reservations - General Ledger: Centralized accounting record which tracks all financial transactions - Geographic Maps: Visualize locations on a map - Group Reservations: The ability to reserve times in groups. - Guest Check-in/Check-out: Process of a guest arriving at and departing from a hotel, resort, or any hospitality establishment - Guest Communications: Communicate with guests directly within the system - Guest Experience Management: Capture guest experience at a granular level and utilize data to deliver tailored services - Guest Tracking: Monitoring & logging of information related to guests' activities, preferences & interactions within hotels, resorts, or events - Historical Reporting: Information, data and reports that are being tracked over time - Housekeeping Management: Manage the cleaning and maintenance of rooms and common areas and track the work status of cleaning staff - Income & Balance Sheet: A statement detailing the financial position of a business including assets, liabilities, and equity at a certain point in time - Inventory Management: Track and manage inventory levels to maintain proper supply - Invoice Management: Captures invoice data and maintains comprehensive records for auditing and reporting purposes - Loyalty Program: Offer prizes, discounts, and other incentives for customers to earn reward points on purchases and redeem them for future purchases - Maintenance Management: Manage, maintain and track the performance of assets and equipment - Maintenance Scheduling: Schedule predetermined or ad hoc maintenance services and labor requests - Marketing Automation: Automate workflows and trigger campaigns based on customer actions - Marketing Management: Plan, track, and evaluate marketing activities including promotions, customer outreach, and branding - Mobile Access: Access software remotely via mobile devices - Mobile App: Access the system via a mobile application - Multi-Channel Management: Manage inventory, communication, marketing, orders & more across warehouses, stores and online channels - Multi-Currency: Manage and handle various international currencies - Multi-Language: Manage and support multiple languages - Multi-Location: Manage and support multiple locations - Multi-Property: More than one location - Occupancy Management: Manage, track & record the usage and occupancy of physical spaces such as apartments, offices or meeting room - Online Booking: Book meetings and appointments through a website or digital platform - Online Payments: Accept and process online payment transactions - Online Reservations: Make and manage reservations online - Owner Portal: Portal for property owners to manage property listings, upload documents, track payments and generate reports - Owner Statements: Report showing financial balance at the beginning and the end of the period, along with activity - Payment Processing: Accept, record, and reconcile financial transactions - Point of Sale (POS): Accept and process customer payments for products or services using hardware and software - Price Optimization: Track factors that affect pricing and adjust prices accordingly to increase sales - Price/Margin Management: Track and manage the profit margin between the cost of a product and its selling price. - Promotions Management: Design, communicate, and distribute incentives to perform a specific action - Property Database: Centralized database to track details of properties (including lease, tenant, and owner information) - Property Management: Add, view, and edit details of all properties managed by an agency that are available for sale or rent - Rate Management: Track/optimize rates in relation to usage - Real-Time Data: Receive data and information in real time - Real-Time Notifications: Notifications that are delivered to users as soon as an event occurs - Real-Time Updates: Receive system updates as soon as any changes are made - Registration Management: Oversee and coordinate the registration of attendees, visitors, customers, events, activities, etc. - Reporting & Statistics: Collection, analysis, and representation of numerical data and generation of reports to understand various patterns - Reporting/Analytics: View and track pertinent metrics to find patterns and gain insights from data - Reputation Management: Monitor and manage customers' perceptions about a business, product, or service - Reservations Management: Manage the entire lifecycle of a reservation, from the initial booking to the actual service or event - Revenue Management: Monitor sales and make necessary adjustment in order to increase demand and revenue - Reviews Management: Track and monitor reviews of products or services - Role-Based Permissions: Set & manage permission levels based on user roles and restrict access to only authorized individuals - Room Availability Schedule: A calendar that shows when rooms are occupied and available - Room Booking: Reserve available meeting space to avoid conflicts and to inform everyone involved on where their meetings will be held - Search/Filter: Search and filter data across systems to locate required information by entering keywords or certain criteria - Self Check-In/Check-Out: Check-in and out via a mobile device or kiosk - Short/Long Term Rental: Length of rental - Single Property: One location - Site Maps: Manage site maps showing plots, availability, utilities etc. - Site Reservation Management: Create and manage reservations for individual camping sites/plots - SMS Messaging: Send messages via SMS - Spa/Activity Management: Manage operations/processes associated with spas and other hotel activities - Task Management: Create, manage and track all task activities and progression - Tax Management: Implementation of various strategies to manage tax obligations via planning and maintaining compliance - Template Management: Create, save, and re-purpose templates for emails, forms, etc. - Third Party Booking: Allows bookings to be made through a third party service - Third-Party Integrations: Set up connections to third-party platforms to improve business processes - Transaction History: Record of all transactions such as purchases, deposits, withdrawals and transfers within a specific period - User Management: Manage user accounts, profiles, roles, permissions, and other details across applications, devices or networks - Website Integration: Seamlessly integrates with 3rd party websites - Website Management: Built-in website builder or integration with third-party site --- Get Advice We can help you find the software with the features you need. Features 4.4 (206) 4.4 Based on 206 reviews ## Pricing Value for money 4.6 (180) [View pricing plan details](https://www.capterra.com/p/113348/WebRezPro/pricing/) Basic Contact Vendor for Pricing It includes: - No-Fee Website Booking Engine WebRezPro doesn’t charge any commission or transaction fees for reservations generated from its website booking engine. - Free Payment Gateway Integration All properties receive a complimentary payment gateway integration (Stripe, Shift4, Tenerum or Novera, etc.) - No Long-Term Commitment While WebRezPro signs and renews contracts on a yearly basis, properties can cancel with 30-days written notice (without penalty). - Discounts for Hostels, Campgrounds & Boat Slips Our hostel, campground and marina clients automatically receive a subscription rate discount. Ask us for details. Value for money 4.6 (180) 4.6 Based on 180 reviews ## Integrations [ PayPal](https://www.capterra.com/p/207944/PayPal/)[ Salesforce Sales Cloud](https://www.capterra.com/p/61368/Salesforce/)[ QuickBooks Online](https://www.capterra.com/p/190778/QuickBooks-Online/)[ Stripe](https://www.capterra.com/p/123889/Stripe/)[ Xero](https://www.capterra.com/p/120109/Xero/)[ Constant Contact](https://www.capterra.com/p/31898/Constant-Contact/)[ QuickBooks Online Advanced](https://www.capterra.com/p/189398/QuickBooks-Online/)[ Lightspeed Retail](https://www.capterra.com/p/120491/Lightspeed-Retail/) Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 4.8 (208) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 4.8 (208) 4.8 Based on 208 reviews ## User reviews Overall rating 4.6 Based on 218 reviews Filter by rating 5(148) 4(57) 3(7) 2(3) 1(3) Mentioned topic Sorted by most recent JL Jake L. Owner Hospitality ### "Webrez boutique inn review " 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 8/10 July 24, 2026 I have had a great experience so far, and really value the access to live agent support, who are knowledgeable and can communicate clearly. Pros The accessibility to customer support is extraordinary. No wait times, and support agent knowledge is the #1 reason I’m with web rez pro. The booking management is clean intuitive. Cons What the user sees could be more visually appealing and updated. Also being able to see daily rates on the calandra while you are selecting dates to search availability, would be advantageous. Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. NB Nickie B. Owner Manager Hospitality ### "Great software for the price" 4.0 Overall Rating 4.0 4.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 May 5, 2026 Amazing customer service. That is their strongest point for sure! T hey respond to any issues I have almost immediately Pros I like that it is more affordable than most. They have a seasonal option which also helps with cost. Customers love the aesthetic of it and it works very well with lots of options. Cons The activity engine did not work for our needs as it is quite basic. The housekeeping app is also very basic and I wish it had more functionality for time tracking etc. Alternatives considered [Square Point of Sale](https://www.capterra.com/p/275802/Square-Point-of-Sale/) Reasons for choosing WebRezPro cheaper and better reviews Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. MA Meagan A. Owner Management Consulting ### "Exceptional Service Meets an Easy-to-Use PMS" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 May 5, 2026 Our overall experience with WebRezPro has been extremely positive. From implementation through daily use, the platform has proven to be both reliable and easy to navigate, which has made a meaningful impact on our team’s efficiency. One of the biggest differentiators has been the level of support. The WebRezPro team is consistently responsive, knowledgeable, and proactive in helping us find solutions. It never feels like a ticket is just being “handled”—they take the time to ensure things are fully resolved, which gives us a lot of confidence in the partnership. On the operational side, the system is refreshingly straightforward. Training new team members is quick, and the intuitive layout allows our staff to focus more on the guest experience rather than learning complicated workflows. Overall, WebRezPro has been a dependable partner for our business, combining ease of use with a customer service team that truly stands out. Pros We’ve had a fantastic experience with WebRezPro. From day one, their team has consistently gone above and beyond to ensure we feel supported and set up for success. What truly stands out is the level of customer service. Every interaction with their staff has been prompt, knowledgeable, and genuinely helpful. It’s clear they care about their clients and take pride in providing solutions quickly and effectively—something that makes a huge difference in the day-to-day operations of a hospitality business. The system itself is also incredibly straightforward and user-friendly. Whether it’s onboarding new team members or managing daily operations, WebRezPro makes the process seamless. The interface is intuitive, and it doesn’t take long to feel confident navigating the platform. Overall, we highly recommend WebRezPro to anyone looking for a reliable, easy-to-use PMS backed by an exceptional support team. Cons The pressure to switch to the new credit card processing company and being penalized for not. I feel any customer who was previously with Webrez before the buyout should have been grandfathered in to our original contract and pricing. Alternatives considered [ThinkReservations](https://www.capterra.com/p/182891/ThinkReservations/) Reasons for choosing WebRezPro Overall Webrezpro seem to have the best features and the ease of use is what sold us. Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. SW Sarayha W. Manager Hospitality ### "Tofino Swell Lodge reivew" 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 May 4, 2026 Overall, our experience with WebRezPro has been very positive. It’s a reliable system that helps keep our day-to-day operations organized and running smoothly. Once you get familiar with it, it becomes a really useful tool for managing reservations, guest information, and availability all in one place. Pros how intuitive and easy it is to use, the layout is clean and straightforward, which makes day-to-day tasks like managing reservations, guest details, and availability really smooth. We also really liked how everything is in one place—it keeps things organized and saves a lot of time. The system feels reliable, and it’s clear it’s built with hospitality in mind. Cons While overall we’ve had a positive experience, there are a few areas that could be improved, very happy with the system. Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. NM Nicole M. Hotel Manager Hospitality ### "Thank you WebRez Pro!" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 May 1, 2026 From the initial conversation with Soti to my training with \[sensitive content hidden\] , I have had such a positive experience and would recommend this software to anyone looing for a PMS. Pros The simple, user-friendly platform as well as the extensive training and support available. It helped me go from a paper system that was all over the place to an organized system I can access from anywhere! Cons I have no cons so far! I have been using the system for 3 months now and every issue have come across Alternatives considered [Jonas Construction Software](https://www.capterra.com/p/25050/Jonas-Construction-Software/) Reasons for choosing WebRezPro price and ease of use compared to many others Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. JS Jitendra Singh R. Residences Manager Hospitality ### "Residences Manager" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 April 28, 2026 Overall, my experience has been very positive. The system has improved efficiency, helped reduce manual work, and made managing reservations and guest communication much easier. It’s a reliable property management solution that continues to improve and works well for day-to-day operations. Pros WebRezPro is very user-friendly and easy to learn, even for new staff. The cloud-based system makes it convenient to access reservations and guest information from anywhere. I especially like the automation features, reporting tools, and how smoothly it integrates with online booking channels. Customer support has also been responsive and helpful whenever assistance is needed. Cons Some features can take time to fully customize to specific property needs, and certain reports require extra setup to get exactly the desired format. At times, the interface can feel slightly dated and a few workflows could be more streamlined to reduce clicks. Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Jason F. Property Director Hospitality ### "Careful who you get into bed with" 1.0 Overall Rating 1.0 1.0 Ease of Use 4.0 4.0 Features 3.0 3.0 Customer Service 1.0 1.0 Likelihood to Recommend 0/10 April 13, 2026 For the first 6 years, things were very good. Since the acquisition by FullSteam, the focus, pride, wanting to do business in a reputable and hotel-focused fashion is gone. I cannot say anything good about fullsteam. Pros WebRezPro is a decent bit of software, but things have gone very much downhill since they were acquired by FullSteam. They have shifted from attempting to put out a great PMS, to seemingly solely figuring out how to squeeze their existing client base for "below the line dollars" by forcing you to switch to their payment processing. Cons When considering their payment processing, they absolutely refuse to put their best foot forward unless you prove to them exactly what you are paying elsewhere. Their initial "best foot forward" was roughly 10x what they came back with after we capitulated and provided them statements....and getting things in writing from them was like pulling teeth. When we made it clear that having our payment provider be the same as the PMS was a problem from a future competition standpoint, and asked them to lock in their margin at a fixed rate or tied to inflation, they refused. They have now given us 2 months notice that they are nearly tripling our monthly price for WebRezPro unless we switch to their payment provider....full well knowing that changing PMSes is not a 2 month project, especially for a small property. Its straight up bully tactics holding us hostage. Switched from [RoomKeyPMS](https://www.capterra.com/p/5937/RoomKeyPMS/) We found roomkey difficult to use. The desktop software was very clunky. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. JA Jaya A. Book keeper Hospitality ### "User Friendly and Affordable." 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 September 16, 2025 User-friendly and works great for small businesses. Best customer/technical support when I need help. Pros This software is user-friendly, and you can access it from anywhere once you have an internet connection. The availability charts are fantastic. All the custom and financial reports are easy to generate to provide you with all the necessary data on your business. Compared to other PMS, Webrez Pro is affordable. Cons I would like to see a report that shows advance deposits taken, deposits allocated, and the balance. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. JL Jasen L. Owner Hospitality ### "Reliable with good itegration, but takes getting used to" 5.0 Overall Rating 5.0 5.0 Ease of Use 3.0 3.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 8/10 September 15, 2025 Overall, WebRezPro has been a positive experience. Once you get past the initial adjustment, the system proves reliable and efficient, with all the tools needed to run property operations smoothly Pros WebRezPro has just about everything you need to handle reservations and daily operations. It offers useful reports, flexible rate options, and connects well with other systems like AirBnB. It seems that it works well for small to medium sized properties, and the support team is always quick and helpful when you need them. Cons The interface can feel a bit overwhelming at times, especially for staff who don’t log in every day. Some features aren’t as intuitive as they could be, and it may take extra training or repetition before users become comfortable navigating the system. While powerful, the learning curve can be a barrier for occasional users. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. LS Lisa S. General Manager Hospitality ### "Hospitatlilty Management Made Easy" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 May 12, 2025 I have used WebRezPro for over five years, and I have never had any issues with the operating system or customer service. This is a go-to if you are in the hospitality business. Pros WebRezPro makes running your lodging business simple. The setup is user-friendly and secure, and customer support is prompt and helpful. They are also priced for your market or room count. There are no hidden fees all of their contracts are straightforward. Cons Adding QB directly into the system would be a bonus, but it is not a deal breaker. They have a reliable reporting system that is easily extracted and put into QB separately. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. [View all Reviews](https://www.capterra.com/p/113348/WebRezPro/reviews/) ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. 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