# Page 3 | WebRezPro Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 3 - Is WebRezPro the right Hospitality Property Management solution for you? Explore 217 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/113348/WebRezPro/reviews --- WebRezPro 4.6 (217) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated June 3rd, 2026 # Page 3 - Reviews of WebRezPro ## Showing most helpful reviews Showing 51-75 of 217 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use MW Michael W. General Manager Hospitality Used the software for: 2+ years ### "WebRezPro is the Back Bone of our Business" December 8, 2016 5.0 We have had WebRezPro implemented for 3+ years. It is so far superior to our prior property management systems. Being cloud-based makes it so much easier for our entire staff to be online and in touch with what is happening across the property. Everyone uses the software from the front desk, housekeeping, facilities, and management. I often check status on my phone when I am away from the property and not near a computer. It is awesome. The Support organization is always willing to help with the most simple to the most complex questions. We have a big time zone difference between Hawaii and Calgary. Even when Support is closed, we send emails to them and in most cases, they are back to us in "after hours" mode very quickly to assist us with any issue. I was just on the phone with a rep earlier today asking about how to use a feature we have never used. The answer and guidance were quick and easy. In almost all cases, whoever answers the phone can handle your call or will get you an answer quickly. It is a pleasure working with competent and attentive support teams. Thank you very much for your continued support and your superior product. Aloha, Michael Pros Cloud-based, easy to use, integrates well with other products. Out integration between WebRezPro and Siteminder was a big step for us as a small business. The real-time two-way interface between the two software programs allows us to seamlessly manage rates and inventory with all our OTAs without having to actually manage each OTA in their respective extranet. Cons Wish the interactive calendar would load faster and you could see more of it on the screen. It works well and is the main screen we reference when on the phone with guests looking at availability. It is a large calendar and we understand it takes the time to load but any speed up would be helpful. Would also like to have more flexibility in adding of our own design elements to the booking engine. Sometimes guest gets a little confused on the process. If there was any way to simplify the process to be more like what you experience on an OTA, it would be a welcome modification. Review Source AM Andrew M. President Hospitality Used the software for: 2+ years ### "Great product and people!" June 28, 2021 5.0 It’s a really great system I don’t have any complaints. When I started with Webrez I was much smaller than I am now and I found the cost a little challenging. I would recommend finding a way to lower the start up costs for businesses that are smaller than 25 units Pros It’s robust and they are always trying to make it better. The customer service is great so is the technical support. Cons It would be really nice to have integrated inventory management for rentals Like canoes and bicycles. It would be great if that system was both part of the online Reservation system but also had a separate online booking engine for people who weren’t staying with us and just wanted to rent equipment. It would also be awesome to integrate the weaver into the system Reason for choosing WebRezPro It was very professional looking the staff was professional and they assured me the same thing wouldn’t happen again like what the other company did to us I was also attracted to how robust it is Review Source EC Emily C. Administrative Manager Hospitality Used the software for: 2+ years ### "Shadowcliff Review" June 1, 2024 4.0 Pros Ease of use.it is very intuitive and clear. Cons No online availability calendar for website (is there this feature???) Also when making a reservation, the address information under guest info does not automatocally copy down under payment info so you have to enter it twice. :( Review Source Response from World Web Technologies June 6, 2024 Thank you for your feedback. We're glad you find our platform intuitive. We wanted to let you know that we do have an online availability calendar that you can place on your website. For further details, please contact our support team. AG AnaLisa G. General Manager Leisure, Travel & Tourism Used the software for: 6-12 months ### "WebRezPro PMS Review" March 6, 2020 5.0 Before WebRezPro we were a mess. We used another reservation software company that was a big let down for us. What I mentioned about everything I liked most about WebRezPro was everything we didn't have with our former reservation software company. And the biggest and most crucial piece of WebRezPro that makes me push this company to others in the travel industry, is the customer support. I have never called for support (during working hours of course) and had no one answer. You all rock! From \[SENSITIVE CONTENT HIDDEN\] (our sales consultant) to \[SENSITIVE CONTENT HIDDEN\] (my implementation coach), and support staff team members like \[SENSITIVE CONTENT HIDDEN\]...you make my life so much easier!! Pros I love everything about the software! It is so user-friendly that even this "old school" lady can use it. The first part for me was making the reservations online and off. It is desk-clerk friendly and traveler-friendly which ultimately makes it easier for my staff and customers. The second part has to be the email set-up for constant communication with my travelers. And the third, but not the last nor least, would be the integration of OTAs. All of this makes my life so much easier, and I finally sleep through the night without worry about my properties! Cons The only thing would be the integration with HomeAway, but I can do without for what I am getting upfront with your system. Reason for choosing WebRezPro I had friends who were already using WebRezPro and Iiked it a lot. I had my first meeting with \[SENSITIVE CONTENT HIDDEN\], was extremely impressed with his knowledge base and understanding of my lack of knowledge, and the rest is history!! Thank you all!! Switched from [Cloudbeds](https://www.capterra.com/p/158839/Cloudbeds/) No customer support except by email to show us were to find and fix our problem in the online manual and a small if nonexistent report system. A nightmare! Review Source RT Ruthella T. General Manager Hospitality Used the software for: 2+ years ### "Love this system" September 10, 2020 5.0 This easily lets me see what my staff see when I'm in my office, my car, or at home. To have a system that I can access all parts of without being tied to my physical site allows me to easily check and help staff, answer a guests question, or help with a Group Folio. I am also able to run my financial reports easily and track sales Pros This is a fabulous PMS system for our boutique hotel. I have the ability to easily check reservations and availability from anywhere that I can get wifi. It is easy to teach staff how to made reservations. The Group Folios were a little tricky to learn but are able to handle our different types of groups: individual pay or group pay. The support team is superb, always quick to answer emails and are very wonderful to speak with over the phone. I can easily check reports for ADR, RevPar, and daily revenue, based on the day, MTD, YTD, and compare to the day, month and year previous. All in all, it's everything we need. Cons It took a bit in the beginning to get used to having to scroll to get the guests info into their reservation, but now we are used to it. I do wish that it integrated with HotSchedules so that I could see my labor vs revenue without having to enter the numbers into a spreadsheet. Review Source KS Kenneth S. General Manager Hospitality Used the software for: 2+ years ### "May Dee Suitez WebRezPro review" January 30, 2024 5.0 Pros Easy to use Awesome customer support team. Know practically by first name Cons Nothong negative to say about WebRezPro. Review Source Response from World Web Technologies February 14, 2024 Kenneth, thanks so much for taking the time to write a review! Should you have any more feedback or need additional support, don't hesitate to reach out to us. BG Baris G. Hotel Manager Hospitality Used the software for: 6-12 months ### "Great PMS which enables multiple property management " November 21, 2020 5.0 WebRezPro is a great PMS solution for us expecially with its huge number of integrated online travel agencies over the internet. We manage all our sales channels from one place thanks to WebRezPro which halps us save operation time that we spend on booking management. Pros For me the most amazing part of WebRezPro is even if you have no prior PMS usage experience it is still quite straightforward to get used to work with it. We use WebRezPro for management of reservations from multiple booking websites over the internet which is great for avoiding multiple booking and updating the availability over multiple bookign platforms from one central management panel. This makes very convenient for us to manage all our sales channels. Cons Coverage of Webrezpro should be increased in terms of number of integrated Online travel agencies. Expecially integration wtih the local online travel agencies of Turkey, Italy, Malaysia as well as the other locally operating booking websites would be great since it is hard to manage the listings in thse local websites one by one. Alternatives considered [innRoad](https://www.capterra.com/p/135307/innRoad/)[HotelRunner](https://www.capterra.com/p/158882/HotelRunner/) Reason for choosing WebRezPro Number of integrations WebRezPro was the major factor that effected our desicion to choose it over other alternatives. Switched from [innRoad](https://www.capterra.com/p/135307/innRoad/) InnRoad was not providing as many OTA integrations in number when compared with WebRezPro. Although still lacks most of the local agencies, WebRezPro was still better in terms of number of local OTA integrations. Review Source SO Sara O. Owner Hospitality Used the software for: 2+ years ### "BOUTIQUE INN MANAGEMENT" April 29, 2024 4.0 Overall the webrespro team was exceptional getting us set up and we now have a rhythm of of our business being managed within thw tool Pros Great customer support to help with initial and ongoing setup and questions. Cons Some areas of the app are not intiative and still confusing to use. Customer support is great but i wish i could navigate withoutnthe help. Reason for choosing WebRezPro References, and other local hotels we respect used the tool Review Source TK Tony K. General Manager Hospitality Used the software for: 2+ years ### "WRP Feedback" January 27, 2024 3.0 Overall it is a good experience. I wish the above items were easier/smoother. Pros The customer service is fantastic! Always friendly and willing to help. Cons The booking calendar and limited integration options. Review Source Response from World Web Technologies February 15, 2024 Hi Tony, thank you for sharing your thoughts on WebRezPro and for the kind words regarding our product support team. We're excited to let you know that an updated version of WebRezPro is on the horizon, featuring an enhanced booking calendar, and booking engine, among several other innovative features! Given WebRezPro's extensive network of over 130 software partners, we are confident in our ability to cater to your unique requirements. If you're in search of a particular integration, don't hesitate to get in touch with your account executive. JC James C. Hotel Manager Hospitality Used the software for: 2+ years ### "Easy to use Software" November 7, 2022 3.0 Pros Its easy to set up. There is Interface with the CHannel Manager to get an overall snapshot of the room calender. It is also Easy to Check In and Check out guests. Cons If all rooms are occupied, for me to swap rooms, I will need to do a temporary change of stay date to free up one room, for the move. This creates an extra step. I hope the Development team will provide a 'temporary' unallocated room status for the clerk to temporarily place a room.I also need to Add Credit Card as a Payment type, without having to know the 16 digits to key in. THis is because the guests gives us the physical card to charge. Once we return the physical card back, the print out does not show the full 16 digits. Although we have used Credit Card, we are unable to fill the digits in the system. Review Source RS Rafael S. General Manager Hospitality Used the software for: 1-2 years ### "Awesome, this PMS defenelity will help to control your property" February 8, 2024 5.0 Pros Sincronization is the best feature in this PMS Cons To collect signatures from the guest is too complicated Review Source Response from World Web Technologies February 14, 2024 Thank you for your review and for praising our PMS's synchronization feature. We're glad it's helping you manage your property more effectively. We note your concern about the complexity of collecting guest signatures and are actively working to simplify this process. Your feedback is crucial for our continuous improvement. For any further feedback or assistance, please feel free to contact us. Your satisfaction and success are our top priorities. BZ Brian Z. Regional Manager Hospitality Used the software for: 1-2 years ### "Incredibly happy we switched to WebRezPro" September 1, 2021 5.0 Pros WRP is intuitive for even brand new employees to use. It is easy to manage inventory, pricing, reports are easy to read and intuitive to run, it's flexible, we can access it from anywhere and on any device, and in general I have nothing but praise. The support we've received has been outstanding as well. Cons Very minor quibbles. I wish a couple of displays had more sort options, and I wish it was easy to import photos or IDs into guests' records. But really this is a quality product for medium sized hotels with fantastic support. Review Source MS Margaret S. Owner/Manager Hospitality Used the software for: 2+ years ### "WebRezPro has been our choice! " January 31, 2023 4.0 It has been a positive experience. Our account executive has been there a long time and it feels like she takes a personal interest in our success with the software. Pros We have been using WebRezPro for many, many years and don't consider changing our online booking engine. We would have been one of their first clients and have always offered great customer service and support. It is intuitive and quite easy to use. Cons It's always a learning curve when they make major changes to their software but they are always there to support you. Reason for choosing WebRezPro We liked how we could at that time integrate the software with our own software so that it would coordinate with our website. Review Source AR Arlene R. Resort Manager Hospitality Used the software for: 2+ years ### "Great Program" May 28, 2024 5.0 Hanna and her team were excellent would recommend to other operators. Pros Very user friendly, Excellent support, Calanders Cons Did not use the accounting part of program did not work for us. Switched from [Hostaway](https://www.capterra.com/p/152433/Hostaway/) Hostaway was not working for us needed more extensive system. Review Source Response from World Web Technologies June 24, 2024 Thank you for your positive review and for choosing WebRezPro! We're thrilled to hear that you find our program user-friendly and our support excellent. Thank you for recommending us to other operators and feel free to contact us for anything you may need! SH Shinise H. Operations Manager Leisure, Travel & Tourism Used the software for: 2+ years ### "Great Product " January 8, 2024 5.0 Pros The property management system is great and very easy to use. There is also a guide that is very easy to follow if you are not sure how to operate within the software. Cons I still think the loyalty section can be upgraded that more options can be made available for hotels to create there own unique programs within the system. Review Source LD Lyn D. Owner Hospitality Used the software for: 2+ years ### "Best decision" August 28, 2018 5.0 We are a 43-room family-owned hotel and came from a manual reservation system. WebRezPro was a life-saver. It's designed for many types of uses and easily adapted to our small property and staff. The "Pro" staff was awesome to work with during the transition and have always been there to assist, sometimes even late at night to answer questions (via email). They're willing to work with us (for a cost) on personalizing what we need; multiple employees are knowledgeable and available to answer questions. Installing Pro was the best thing that happened to our small property. Our business had grown to the point of needing a front-end system and Pro was there at the right time from a recommendation. I can't think of how we'd be struggling right now if we hadn't found WebRezPro. Pros It is easy to use. Once we figured out how the system was designed, it was easy to decide how to best fit our needs. Screens are easy to follow, drop-down menus are good. The videos are a plus when you're trying to train a half-dozen employees how to use the software. Each can progress at their own pace. Cons The "help" option needs to be broadened on the "search" level. I have never gone there and found what I was looking for, even trying to use multiple words. We need good/quick access to our "do not rent" guests but history is not easily accessible. Some of the menu items don't have videos. The hardest part of adapting to the software was understanding the intent of the individual procedure so that we would be able to use it based on what we need to pull from it. Review Source DV DeEtte V. Owner Hospitality Used the software for: 2+ years ### "By far the "best" Reservation System" June 12, 2019 5.0 Our experience has been wonderful! Customers service from our main rep, has been amazing and service from the technical support is always great. We really enjoy knowing that when we have a problem, question, or need to make changes that our service team is so easy to work with and will help in any way. Pros Webrezpro handles everything our boutique inn and RV park needs to run an efficient business. Reservations flow through our website via the reservation system module that is connected to our account and customers can easily book, make changes, etc. The system is moderately easy to use and the customer service team is amazing to help when you need it. Cons The booking options page needs to be enhanced. The customer should be able to see a picture(s) and see corresponding words of the additional booking option to entice the customer to add the booking option to the reservation. Example: Customer books a room for a birthday weekend stay, Webrezpro needs to present the booking option with a nice size picture of the item that the hotel wants the customer to add-on. It is very difficult for us to sell an add-on with words only. People need to see what they are getting with the add-on, then read the words. Review Source SC Shawnda C. Administration and Front Desk Hospitality Used the software for: 6-12 months ### "Getting the Job done well" August 30, 2022 5.0 My overall experience has been pleasant. Most of the features make sense after I've asked, or I've been able to poke my way around and figure them out. The system interfaces with our restaurant fairly well, which is nice for when guests want to charge their meal to their room. Overall, pretty good system! Pros I like most of the features- I'm particularly fond of the Tape Chart/Calendar. I use this the most, and it was one of the most important features in our considerations for getting this system. It's fairly easy to use, and it's very clear when trying to "see" availability. Cons Editing reservations: While I understand what reasons there may be for it, having the "Change" and "Edit" features on reservations gets frustrating. Especially when it's just adding a note, or adding a day to the reservation. I'm used to AutoClerk- I'm used to being able to make changes, without having to switch between 'edit' and 'change'- when the guest is on the phone and jumping all around, this can be flustering. Switched from [MyHMS](https://www.capterra.com/p/54488/MyHMS/) Our General Manager didn't like our previous system- which is a bit clunky. He was also wanting more marketing features, but that second part didn't work out as originally planned. Review Source JW JoLynn W. Suite Manager Food & Beverages Used the software for: 2+ years ### "Good product for small hotel" April 5, 2024 5.0 Pros We set up WebRezPro several years ago and the one on one help was amazing. Customer service has always been prompt when replying to my questions with detailed steps to fix the issue. Cons Because we are a small luxury hotel, we don't change the rates often but when we do, it always takes a little research to remember the steps to get to the right place in the system to make the changes. The same goes for overriding rates for special days or adding multiple invoices to a group folio. Review Source NF Nicole F. Accountant Hospitality Used the software for: 2+ years ### "WebRezPro Is quick, easy and super understanding! " February 14, 2024 5.0 Pros We love used WWP, they have helped us get all the information we ever need. We use the daily information for our business needs! Cons The costs, the costs could be lower. I mean everyone needs to make money right? Review Source ET Emilija T. Client Services Manager Education Management Used the software for: 1-2 years ### "Simple, functional, but could use some fixes" April 10, 2024 4.0 Positive overall. Some bugs could use some fixing, and possibly streamlining the processes. Pros The simplicity of the program that works for our needs. Cons We configure changes ourselves using instructional videos, support would not do this for us. Review Source BS Bruce S. owner /Manager Hospitality Used the software for: 1-2 years ### "needs and app" February 21, 2020 4.0 Pros ease of use /accounting and reports /cost for what I receive for small motel we only have 2 good seasons and the rest of the time its a minimal cost even with no bookings Cons constantly signing in even when computer is left on it times me out, when I turn on another device to sign in I have to search the company , then I have to pick from a list to find the right soft ware then I have to fill in name company id and password, many times I have to wait for authentication through my cell or email, thats 6 steps that could be reduced to 2 steps with an app press the app and add in password as everything else is saved in cookies on your device so much simpler and when you are a small team and responsible for so many other facets of your business these little encumbrances get to be quite annoying after so much repetition , also integrating this to my web page has proved to be impossible as the support left me hanging because they are not familiar with my webpage provider and I dont have a clue how it works , I was not able to integrate with facebook page either Reason for choosing WebRezPro price and ease of use Review Source Response from World Web Technologies February 26, 2020 Hi Bruce, thank you for taking the time to write a review. We're sorry to hear you have been frustrated by the 2FA process. Your Account Executive will reach out to ensure your 2FA is set up correctly. BD Bill D. GM Hospitality Used the software for: 2+ years ### "Good property software for a seasonal business." February 4, 2021 4.0 Very good so far in our 3rd year using this software. The employees are still happy. Pros Offers an offseason discount on the subscription and the customer service is outstanding. Native English speakers (Canadians) that are very easy to understand. Cons There are things that other programs have but this surprisingly still does not have. They take suggestions on improvements and some customer service employees comment that it is a really good idea but, the changes are slow or do not happen often enough. Alternatives considered [roommaster](https://www.capterra.com/p/13824/roomMaster/) Reason for choosing WebRezPro Seasonal rate offered and unlimited customer service calls are included with the monthly rate. Switched from [roommaster](https://www.capterra.com/p/13824/roomMaster/) Cost and the product we had was not being supported any longer. Review Source LC Lee C. Chief Operating Officer Hospitality Used the software for: 2+ years ### "Outstandning Partner" December 17, 2023 5.0 Pros We have been a customer of WebRezPro since 2011 and the top benefit we have received is the responsiveness to making changes that are needed for our unique multi-property set up. \[sensitive content hidden\] and the team have always been supportive when asked for building out new functions and continue to evolve their product to keep it relevant. Cons The rate management function can be cumbersome however, the there are plenty of interfaces with rate and revenue management software providers that give us the efficiency we need. Reason for choosing WebRezPro The ability to manage four customer facing properties from one PMS login. Review Source JK Jonathan K. Owner/Operator Hospitality Used the software for: 2+ years ### "Resort Cabin Hotel User" October 24, 2022 5.0 After many years of using WRP we are confident the system offers the consistent service and many features to present our products effectively! Pros The overall design and customer service is exactly what we need to operate our 35 unit cabin hotel units Cons The double edged sword of consistent reports also means that at times we have to assemble manual data into the exact report we want. The information is always present and useful with a bit of manipulation. Review Source ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. Talk to a Capterra advisor for free and get results within 15 minutes.