# Page 4 | WebRezPro Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 4 - Is WebRezPro the right Hospitality Property Management solution for you? Explore 217 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/113348/WebRezPro/reviews --- WebRezPro 4.6 (217) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated May 7th, 2026 # Page 4 - Reviews of WebRezPro ## Showing most helpful reviews Showing 76-100 of 217 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use JK Jonathan K. Owner/Operator Hospitality Used the software for: 2+ years ### "Resort Cabin Hotel User" October 24, 2022 5.0 After many years of using WRP we are confident the system offers the consistent service and many features to present our products effectively! Pros The overall design and customer service is exactly what we need to operate our 35 unit cabin hotel units Cons The double edged sword of consistent reports also means that at times we have to assemble manual data into the exact report we want. The information is always present and useful with a bit of manipulation. Review Source NH Natalie H. Wedding and Event Manager Hospitality Used the software for: 2+ years ### "Wedding Manager" February 22, 2024 4.0 Pros Customer service is second to none. staff is knowledgeable and efficient. Cons Loading rates can be cumbersome but overall a great system Review Source LI Liz I. Owner/Operator Hospitality Used the software for: 2+ years ### "Best decision we made for room sales " January 23, 2017 5.0 We have been with webrez pro for 2 years and have seen a huge increase on our room sales. Not only is the system easy to implement but efficient and user friendly to all who use this to make reservations. The customer support is the best that I have seen - quick response, easy to understand and more importantly helpful. I highly recommend this product to any business who is considering online reservations. Pros Easy to work with, integration with other systems (Maitre D', Expedia and other 3rd party booking systems). Customer service is the best that I have seen. Cons the integration with 3rd party booking sites is not complete- certain important booking options are left out of the booking leaving us to pick up the slack and have to contact the guest directly. there is talk that emails may not be integrated between expedia and ....and really hope this does not happen. Review Source Response from World Web Technologies January 26, 2017 Liz, thank you for your kind words about WebRezPro and our support team. We appreciate your feedback and, as always, welcome your questions and comments so that we can make WebRezPro even better. We would like to take this opportunity to let you know that we looked into your concern regarding emails between WebRezPro and Expedia no longer integrating. We can assure you that this is not the case and that you will continue to receive the emails. Thanks again for the wonderful feedback! sC sherri C. Owner Hospitality Used the software for: 2+ years ### "Good value for organizing reservations and automation" November 4, 2022 5.0 Excellent value for what I need, thank you! Pros I like the capability to organize my clients and reservations, and automated communication before and after their stay. Cons I would like an easier way to set up group bookings or be able to have more than one unit per home type, and customize emails when sending from within a booking, but can work around these things. Review Source DC David C. Chief Operating Officer Hospitality Used the software for: 2+ years ### "Makes revenue management very easy, adds $$ to our top line as a result" September 1, 2021 5.0 For the rare occasion when we need to contact support which is typically a user issue not a system issue, they are amazing. They usually have the answer before we finish the question. Pros The greatest functionality of WRP is the ability to see all room types/rates and availability for nine days at a time and adjust on the fly, which we do several times a day to maximize revenues. Cons Support is not available 24/7. For us on the West coast that's a little restrictive. Alternatives considered [Stayntouch PMS](https://www.capterra.com/p/157696/StayNTouch-Rover-PMS/) Review Source RG Richard G. General Manager Hospitality Used the software for: 2+ years ### "Solid Management Tool" September 4, 2022 4.0 Pros Easy to learn, simple yet powerful format, Cons could use a few reports like a 5 year average. HK report could be more functional but is nice feature. maintenance app would be awesome if it would contact maintenance team (preferably by text) when a problem is reported. Reason for choosing WebRezPro price and flexibility of the product. Review Source PG Penny G. Owner/Manager Hospitality Used the software for: 2+ years ### "Exactly what we were looking for!" January 8, 2020 5.0 has been a wonderful addition to our business. Their program is easy to use and fits well with our type of business. If we ever have any questions or issues the customer support is the best! When we call we usually talk to someone immediately. If there are times when we don't get someone right away or if we send an email instead they are always quick to respond. Pros Ease of use, Economical, Training videos - and if you can't find what you are looking for with the training videos their customer service is great! Cons I can honestly say nothing. We are very happy with this software. Reason for choosing WebRezPro Logical was extremely expensive!!! was exactly what we needed and it was very affordable which for a small property owner like us, every penny counts. We have been approached by other companies over the years to switch, let them give us a tour of what they offer and such and we have never even considered looking at another alternative. We are very happy with WebRezPro. Review Source LC Lucy C. Director of Development Hospitality Used the software for: 1-2 years ### "Ease of Use is Bar None" July 29, 2019 5.0 Pros This is, hands down, the easiest PMS system we've ever used. During implementation, our staff became comfortable with it almost immediately. It also significantly reduced training time for new hires because it is so intuitive. This is a material departure from previous systems where our staff either never felt like they had a firm grasp of the software, or it took weeks to gain familiarity. Because is so easy to use, we have been able to explore it's full functionality and make improvements to our operations in the guest relations and housekeeping realms. If we do have questions, however, the WebRezPro support team works tirelessly (and sometimes quiet patiently) to ensure we have the answers. Cons fits our company and our operations perfectly -- we are "heads in beds" hotels. Reason for choosing WebRezPro You simply can't beat the band for your buck with . Between its ease of use and the customer service, it has saved us many hours in training costs, lost daily audit time trying to muddle through an issue, and guest reservation mistakes. Review Source KM Kelly M. Chief Revenue and Strategy Officer Hospitality Used the software for: 2+ years ### "Good Value for money" September 7, 2022 4.0 I have used it at all my properties since 2010 and specifically recommend it for the ease of training and quick uptake by employees Pros Ease of training and monitoring as well as the quick uptake by employees. Cons needs better integration with pos systems Review Source EC Elizabeth C. Owner Hospitality Used the software for: 2+ years ### "Great support team" January 8, 2020 5.0 We needed a more sophisticated system with accounting integration as we grew. This program handles it very well and things run smoothly. Pros The support team is always friendly and patient when we call in. The program, once you understand how its laid out, is easy to maintain and update. i.love the accounting integration as well. Cons Would love it if there was better integration with VRBO like there is with AirBnB. But I understand the hang up is not with so much as it's with the VRBO platform. Hopefully that will be worked out eventually. In the meant there is an easy work around. Reason for choosing WebRezPro Better system, better integration options, accounting segment and nice staff! Switched from [WebReserv](https://www.capterra.com/p/152688/WebReserv/) Needed a more sophisticated system that could grow with our business. Review Source Ben S. General Manager & Dog Wrangler Used the software for: 2+ years ### "One of the best commercial programs I have ever worked with. " November 8, 2017 5.0 Extremely efficient running of a resort. Pros is incredibly well managed. Their customer service and tech support is incredible, responding to e-mailed questions sometimes within minutes, and always willing to talk something through on the phone. Several times, I have e-mailed suggestions, some of which were implemented within days. The few glitches we have found were fixed within hours. I have worked with other hotel systems that were run by programmers. It's obvious that WRP is run by people who know the hotel business. Review Source TL Tania L. Manager Hospitality Used the software for: 6-12 months ### "WebRezPro is a Great Medium for my Booking Needs" March 28, 2024 4.0 Pros Overall it's user friendly, in regards to basic booking, reporting, and calendar use, and your customer service is at the highest level. Cons Some editing functions are slightly complex for the average user. Review Source BG Bjarni G. General Manager Leisure, Travel & Tourism Used the software for: 2+ years ### "Good customizable software for my Hostel." April 30, 2019 4.0 In overall, I have had a great experience with booking engine and their services. Their software is very powerful and suits all the needs for my hostel and much more. In case I need some assist or will have a technical problem the Custom Service deliver a quick response. Pros It's possible to create packages and booking options. It's possible to connect this software to other services f.ex. Booking.com and many other services. It has a Housekeeping report where the Reception desk and the Housekeeping team can update the Rooms status (clean / dirty, ect.). It's possible to create different rates, and also for different seasons. Cons It seems not be able to book multiple rooms from different unit types (f.ex. 1x double room + 1x quad room) for same reservation. But it is possible to book multiple rooms that are in same room type (f.ex. 2x triple rooms). (But I have to admit, I have not checked lately if it has been fixed or not.) Review Source JF Jessica F. Marketing Director Hospitality Used the software for: 2+ years ### "WebRezPro has become a necessity in our world!" March 6, 2020 5.0 We have loved it. One of the reasons we choose WRP is that it is a Canadian company and that they have an office near us in Alberta. \[SENSITIVE CONTENT HIDDEN\] has been a great help when we have questions. Pros The reservation and calendar features are awesome. It helps organize and manage our 18-condo resort. We implemented the booking tool on our website and it has been wonderful. I have been exploring the additional features and slowly utilizing more of what WRP has to offer. Cons We had some trouble using the calendar on a phone but that's nothing major. There are a lot of options and settings and customization features. sometimes it is a little overwhelming to know what to do. Reason for choosing WebRezPro We choose to go with a Canadian company because they billed in CAD and had a local support office. We had also heard from a trusted source that WRP was working for their hotel so we choose to give it a try. Review Source CN Chad N. CFO Hospitality Used the software for: 2+ years ### "Great Product, could use some improvements" July 17, 2019 4.0 We have automated some processes using . The only complaint I have is that they are not too open to feedback about features that are needed for accounting purposes. Pros I am in accounting, I like that it has interfaces for the other software we use. Cons My biggest issue is the interface with POS systems is lacking. It only sends over the whole room charge without it separating the revenues by Food and Beverage Revenue. It also does not send over cash or credit card charges done through the POS system. I've asked support about adding this but they have no intention to which makes it so that we have to use a separate report from the POS system in addition to the General Ledger from to record our daily revenues. It would be a lot more efficient if Webrezpro recorded all the revenues and payments from the POS system so that Webrezpro could be our one source of data for revenues. Review Source CG Carmen G. Office Manager Hospitality Used the software for: 1-2 years ### "Easy to use! " March 26, 2024 5.0 Pros Easy to use and the support staff are quick to reply and so helpful Cons I cant think of anything i dont like about it program Review Source CF Crystal F. Book-Keeping Hospitality Used the software for: 2+ years ### "Bookkeeping" January 25, 2024 5.0 Very easy to use. Screen layouts are beautiful and easy to understand. The financial report options and stat reports could use a few more options. Pros Screen layouts are great and easy to understand Cons Could use some better financial reports and options Review Source WH William H. Owner Hospitality Used the software for: 2+ years ### "Exceptional" March 9, 2022 5.0 The use of this product has been exceptional, however what separates from the competitors I have found was their customer support team. They always seem to be willing to go the extra mile to assist you in any of your issues Pros The ability to manage and operate through multiple reservation sites… The coordination of using the multiple sites on one platform is crucial Cons The recent update has caused some frustration… But any change is always for the better even though it causes some frustrations Alternatives considered [Little Hotelier](https://www.capterra.com/p/144307/Little-Hotelier/)[BedBooking](https://www.capterra.com/p/153921/BedBooking/) Reason for choosing WebRezPro Customer support is top notch Review Source JM Juliane M. General manager Hospitality Used the software for: 2+ years ### "Review (not sure why I have to give a titel...)" September 3, 2020 5.0 good. I just wish they had not developed the new platform. The previous one was sleek and streamlined. Now everything is puffy, seems cluttered with pulldown and pop ups. A pain for a busy front desk . All you want when it gets busy is a one pager with all the infos you need to enter clearly visible. The new platform just does not do this. Just made everything slowr and is a pin to handle in a busy shift. also, every time they introduce new features they are buggy with things not working that used to be no issue with the previous version. It is not the best of all options to have us as the client testing their new developments. Pros it does what is is supposed to do - (for the programmers of this questionnaire: it is a bit frustrating to force people to enter more text here. I said all I had to say with the one sentence above). thanks Cons getting more and more cluttered with the new platform version that is just released Review Source VC Vincent C. Owner Hospitality Used the software for: 2+ years ### "Very user friendly" September 21, 2022 5.0 We've used WRP for 3 years at a very busy hotel with condo owners portal and it's been fantastic. Very good tracking and mechanics make it easy to work with. Pros The set up and ease of use is what makes WRP a real good product Cons At times it's slow but that could be the internet provider. No complaints Review Source HR Hayley R. OWNER Hospitality Used the software for: Less than 6 months ### "The one and only solution that isn't tied to one payment processing company!" April 22, 2023 5.0 It helps me keep organized and on task ! Pros This system is one of a kind. After months of research and getting the runaround from other big companies, only to find out their system only works with one payment processor at insane rate, I found . You will not find a program this user friendly , at this price, that lets you use multiple integrations. Cons The online Calendar view could be upgraded for ease of use for guests. Alternatives considered [Campspot](https://www.capterra.com/p/176517/Campspot/) Reason for choosing WebRezPro More business integrations Switched from [Campground Solutions Reservation and Management System](https://www.capterra.com/p/171003/CampgroundBooking/) Price and software bugs. Review Source SH Susan H. Operations Manager Hospitality Used the software for: 2+ years ### "Great reservations software!" January 14, 2021 5.0 We have been using for about five years now and are overall very happy with the program. Pros It is very nice that the software works with our website for online booking. They also have great customer service. Cons When entering groups, some of the info you need to enter is redundant. Also, some of the info does not transfer to the individual reservations once names are entered. It would be nice to "copy" some of the group info like you can on regular reservations. Maybe there is a way to do it and I am just not aware of it. Reason for choosing WebRezPro Ease of transferring our existing data to the new system, price, and the features. Review Source DK Deborah K. Senior Manager Sales and Administration Hospitality Used the software for: 2+ years ### "WRP Great Product" August 30, 2022 5.0 We have used to manage all of our bookings since 2015. As we were operating with a manual - paper and pencil approach to bookings prior to this it has saved a lot of time. Pros The software has the type of flexibility that we need to run a small rural resort where staff is hard to come by so we needed to create a lot of unique setups. Was easy to train the staff to use this product. It has been working well for us since 2015. Cons Would be nice if we could get the same type of flexibility in the software with the housekeeping as on the sales side. Reason for choosing WebRezPro Canadian based, flexibility of the software met our needs. Review Source YN Yvette N. General Manager Hospitality Used the software for: 2+ years ### "Easy, reliable and powerful tool. Simply the best." December 16, 2019 5.0 Pros What I love about is the fact that it integrates so well with other tools, like our channel manager and CRM. The transition process from the previous PMS was smooth, I received top notch support from sales and tech staff. It's a solid, reliable tool that has never failed us. Cons It can be tricky to navigate and it certainly could be easier on the eye. Switched from [innRoad](https://www.capterra.com/p/135307/innRoad/) We needed a solution that integrated multiple aspects of the operation, cloud based and cost effective. Review Source SJ Sheila J. Owner/manager Hospitality Used the software for: 2+ years ### "Satisfied customer" February 15, 2022 5.0 Very happy with all the work it saves me and with all the help the tech support team has given me. Pros It does all the things I used to do with pen and paper. Cons I'm sure the features are not at fault - I am an older user and sometimes get confused. Reason for choosing WebRezPro The soft sell - no pressure, just service. Review Source ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. Talk to a Capterra advisor for free and get results within 15 minutes.