# Spider Impact Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is Spider Impact the right Strategic Planning solution for you? Explore 27 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/113352/Scoreboard/reviews --- Spider Impact 4.6 (27) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Reviews of Spider Impact Ease of use 4.6 Customer Service 4.8 ## Pros and Cons in Reviews MG Michael G GMHealth, Wellness and Fitness, 201 - 500 employeesUsed the software for: More than 2 years. “Its intuitive and user-friendly KPI metric reporting, data sets, and initiatives function have significantly improved how we manage our business and track performance across our retail stores.“ October 22, 2024 SE Sam E Product Strategy DirectorMarketing and Advertising, 51 - 200 employeesUsed the software for: 1-2 years. “The platform excels in creating a scorecard, strategy plan, and reporting framework, which is all very intuitive and user-friendly.“ October 22, 2024 ## Showing most helpful reviews Showing 1-25 of 27 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Shelly W. Applications Engineer Financial Services Used the software for: 2+ years ### "Spider Strategies Scorecards" August 23, 2018 4.0 Biggest Benefit: -My sites can make intelligent business decisions because the can see right on the screen if they are meeting SLAs - Biggest Benefit - a reduction in the financial credits due to non-compliance issues. - Scoring KPIs help the site determine where adjustments need to me made within production/labor management. Benefit - sites are adjusting their labor pool to incorporate cross-training and new skills for new services. Biggest Benefit - in my opinion - we have been awarded new contracts because of our ability to show accountability and grow the business. Pros I love the fact that I can create a template of a scorecard/its reports/dashboards for an organization and then replicate it across its children organizations. This is a HUGE time saver for me. The Briefing Books allow me to create a monthly Briefing Book for my sites. This allows the sites to quickly access the metrics/dashboards/reports in one location and send this information to PowerPoint to prepare for QBRs. I LOVE the fact that I can pull data from outside resources into the KPIs using Connect. This allows me to automate data import and decrease user errors when entering data into the scorecards. BIG WIN there. Cons The ONE thing that irks me is the inability to import calculations from Excel like I can when building a scorecard. I usually export the Metric IDs to excel and create the calculations. I then have to manually cut and paste the calculations into the KPI via Builder. It would be nice if I can import calculations. Review Source SE Sam E. Product Strategy Director Marketing and Advertising Used the software for: 1-2 years ### "Effortless Reporting and Narrative Control" October 22, 2024 5.0 My experience with Spider Impact has been overwhelmingly positive. The software has proven to be a valuable asset in managing data and reporting efficiently. The intuitive design, combined with powerful visualisation and control features, sets it apart from other platforms we've trialled. It genuinely simplifies the process of strategic planning and client reporting. Pros The most impressive aspect of Spider Impact is its ability to help us control the narrative with our clients effectively. Reporting is made effortless, and the visualisation and data control features are exceptional. The platform excels in creating a scorecard, strategy plan, and reporting framework, which is all very intuitive and user-friendly. Having trialled and used other platforms, Spider Impact stands out as a clear winner, and I highly recommend it. Cons There’s a small learning curve initially, but it’s well worth the investment in time. Switched from [Cascade Strategy](https://www.capterra.com/p/148008/Cascade-Strategy/) The previous platform turned out to be in its infancy and had lots of issues at the time we used it. Review Source Response from Spider Strategies October 28, 2024 Thank you for the positive review! We're so glad Spider Impact is making reporting and narrative control easier for you and helping streamline your client communications. We’re here to support you if you have questions or need resources as you continue using the platform. Thank you for choosing Spider Impact! Alberto P. Project Manager Internet Used the software for: 6-12 months ### "It might give you a lot of options to review your KPI's, but you'll spend lots of time learning it." June 4, 2018 4.0 Pros The many options that you have to view your data, and once you get the hang of the import format needed it is really easy to get your data in & out of the software. Cons It is really not intuitive, and you rely on youtube tutorials and videos to learn how to use it. Also, when it comes to customization of your experience and your reports, your options are limited. Review Source MG Michael G. GM Health, Wellness and Fitness Used the software for: 2+ years ### "Prime Pharmacy Group" October 22, 2024 5.0 "Spider Strategies has been an invaluable tool for Prime Pharmacy Group. Its intuitive and user-friendly KPI metric reporting, data sets, and initiatives function have significantly improved how we manage our business and track performance across our retail stores. The flexibility of the system allows us to easily adapt it to our specific needs, bringing a clear focus to our operations. With Spider Strategies, we can quickly identify what's working and know when to intervene or modify areas that need improvement. It has enabled us to make informed decisions aligned with our strategy, ultimately driving our business forward." Pros Easy or use, clear KPI reporting, initiatives linked to KPI's Cons Nothing really. We are very happy with the functionality Review Source Response from Spider Strategies October 28, 2024 We’re thrilled that Spider Strategies has been a valuable asset for Prime Pharmacy Group! It’s fantastic to hear how the platform's ease of use and clear KPI reporting features have enhanced your team’s focus and decision-making. Thank you for choosing us. VR Verified Reviewer Executive Director of Strategy Real Estate Used the software for: 2+ years ### "One of the simplest, but just right, balanced scorecard tools" August 20, 2018 4.0 Very happy with the software, which was very intuitive to pick up by my users Pros So easy to setup and use, and already wired for the balanced scorecard (and other scorecards) very well. Cons Almost simplistic, with not enough calculation capabilities and needs better integration with other systems and data sources Review Source VR Verified Reviewer Director, Strategic Management System Program Office Military Used the software for: 2+ years ### "Assessment of Scoreboard KPI Management" February 5, 2019 5.0 Measuring across many lines of effort, and being able to aggregate in different ways. Pros Ease of creating dashboards and the drill down capability to the metric level Cons Sometimes, the functionality is not the same across the components of the softare Review Source EC Eleatrice C. Program Analyst Defense & Space Used the software for: 2+ years ### "Best Executive Dashboard System I've Used" September 11, 2018 5.0 Scoreboard has helped us get all our data into one place and accessible by a common dashboarding solution that we can then brief live from. It is saving us hundreds of hours of staff time by eliminating the need to create PPTs for all our meetings. We brief directly from Scoreboard for all metric meetings. Pros Powerful metric tracking capability Easy to use Quick to implement and start using Visually stunning dashboards Briefings function has eliminated PPT from our organization Cons I wish the data connection tool ("Connect") was integrated into Scoreboard and not a separate, stand alone system. This would make it more user friendly and intuitive. Review Source RR Rosana R. Application Engineer Information Technology and Services Used the software for: 2+ years ### "Scoreboard" August 23, 2018 4.0 It's a lot easier now for creating calculated KPIs than in the older versions where a lot of this was extremely manual. It has cut down the turn-around time that we can provide it to clients which is huge benefit. Pros I love how easy the software is to use and navigate around. The report and dashboard functionality are a huge plus. Cons I don't like that you're not able to export all dashboards at once unless you transfer it into a briefing book. Also, having to scroll through to find the project you're working on in Connect. It would be nice if it automatically goes directly to the last project worked on. Review Source JP Julie P. Director of Progam and Quality Services Individual & Family Services Used the software for: 2+ years ### "Mission and Vision Tracking" August 6, 2018 5.0 Monthly tracking of our KPIs has helped assist us in tracking what is important to us. We get together as a team monthly and review our KPIs, discuss barriers to meeting our goals, and problem-solve our way to success. This software allows endless Scorecards within, allowing departments to have their own, as well as our newest creation, a Scorecard developed to track our new Strategic Plan. Pros Visual and data tracking for endless measures to ensure we are meeting our mission and vision. Forced us to ask the tough questions when developing the KPIs. Cons I am not great with the calculations and setting up the metrics, but that is not the software's issue. Review Source Hussein A. Marketing and Commercial Officer (Procter & Gamble) Wholesale Used the software for: 1-2 years ### "Very user friendly and allows its users to reflect their strategy and visualise related KPI " July 31, 2018 4.0 Pros The tool allows building company's strategy with all related details and enables the team to drill down to objectives and KPIs. This gives holistic overview of Organisational performance and allow management to pin point opportunities and improvement areas. Cons Updating data can be further improved. Calendars: Defining new Fiscal calendars is not an easy task. Review Source OA Othman A. Marketing manger (acting strategy manager) Transportation/Trucking/Railroad Used the software for: 1-2 years ### "Saudi Private Aviation Review" July 18, 2016 5.0 We did not have a system to measure our performance nor to measure our balance score cards. Something like all in one place for all our performance measures. Pros Easy to use (user friendly), efficient and cost effective. Cons I know some would not consider this as cons but I feel we can take this program one step further and create daily performance measures. I know this is not what the system is designed for which is balance score card but for me I think this would add more value to the program. Review Source WK William K. Business Analyst Maritime Used the software for: 6-12 months ### "Powerful Management Tool" July 27, 2018 5.0 Pros 1) Scoreboard is quite user-friendly 2) There are many free training videos & guides available. I found these user guides especially helpful: https://www.intrafocus.com/user-guides/ 3) The team at Spider has been available and to me when I needed a little extra guidance & advice Cons I find the software pricey. Other than this I am very satisfied with the what the software delivers. Review Source KH Kerry H. Financial Controller Used the software for: ### "Review of Quickscore software" October 22, 2015 5.0 We have been using the Quickscore software for a few months now and I would rate it as an excellent system. Setting up our Balanced Scorecard was relatively easy and Clive was very supportive and always on hand to help when we needed it. The software makes our BSC look even more professional and it is easy to navigate and gives users the ability to drill down and get behind the numbers, which is a big advantage for us. We are still getting used to using it as a business, however I can already see what a valuable management tool it will be going forward. I have been very impressed with the customer service side as well as the software itself and would happily recommend to others. Review Source CG Christos G. Director, IT Used the software for: ### "It is an excellent tools to monitor and report on the execution of your strategy" October 20, 2015 5.0 I have used the QuickScore software to monitor and report on the execution of our strategy which is based on the balanced scorecard methodology and I have found Quickscore very easy to use and implement the strategic objectives and their key performance indicators (KPIs) but also align them with the initiatives needed to make them happen. It is a great tool (fully web based) for all level of staff (Board members, Senior Management, middle level management and staff) to view/monitor and get reports on how well you are doing in executing your strategy and it can help staff to align their work and initiatives to meet their strategic objectives. Review Source CT Chris T. Proposition Delivery Manager Used the software for: ### "Phenomenal value for money" October 20, 2015 5.0 We've been using QuickScore for over a year now and are continually impressed with the depth of functionality we get for the low license fee, it's extremely easy to adopt (we simply used the extensive help available on the Intrafocus website to self educate) and very easy to use. It has without doubt transformed our approach to managing our business unit and at a remarkably cost. Review Source PH Peter H. Sr. Associate Used the software for: ### "Great for Balanced Scorecards. Great costomer service." June 8, 2016 4.0 I use this to create balanced scorecards with KPIs/Metrics for our organization \* Dashboards are easy to use and provide great overviews Costumer support is very good - and it is easy to help with your issues. \* Program is evolving - and many new features have been introduced - and some minor bugs I have pointed out have been addressed in the updates. \* Connect web-application makes importing Balanced Scorecard - and the data. I use it to keep a backup to re-upload as metrics and KPIs develop. \* It takes a while to get into - some of the details and features - but the training videos are very helpful. Review Source CB Chris B. CEO Used the software for: ### "Excellent and simple Scorecard system" June 8, 2016 4.0 QuickScore Balanced Scorecard is a straightforward and easy to use piece of software (as a service) and can by quickly configured to capture the strategic goals of a company and the metrics feeding into those objectives. The reports available from stock are very useful and a report writer can be used to generate custom reports. Ideally I'd like to see a flatter, more modern look to the graphics (but this is subjective) and a mobile app would be particularly useful. Review Source PW Peter W. Finance MI Manager Used the software for: ### "Simple, smart, easy to manage Reporting tool" October 26, 2015 4.0 Scoreboard, for Sun Life Financial of Canada, has greatly helped us bring together all of our company-wide Key Performance Indicators (KPI's) into a single place. With clear ownership across each specific metric, it has allowed us to improve our monthly reporting of company wide data, which is on a tight schedule. It's standard framework and ease of use has helped keep dashboards at the right level saying much more by showing much less Review Source BP Bill P. Director Used the software for: ### "We adapted it as a benchmarking system for our sector. " October 21, 2015 4.0 Easy to understand, easy to adapt, easy to use. Our adaption is unique i.e. no one else in our sector (Franchise consultancy) is using similar software or providing a similar service and I suspect we are using it slightly differently to most people, but it was easy to adapt and the only thing in the market that I could find that provided the basis for a business improvement / benchmarking system. Review Source GV Giedre V. Strategy and Innovation Manager Used the software for: ### "Excellent Startegic Performance Management Tool!!" November 5, 2015 5.0 We have implemented Quickscore software system 4 years ago and we are extremely happy with it. The system is very intuitive, easy to set-up, upload KPI spreadsheets, generate reports and view dashboards. It is also very good value and customer service is superb. We would highly recommend Quickscore for any organization that is implementing Strategic Performance Management system. Review Source EA Emad A. Senior Manager - Communications and International Used the software for: ### "Excellent Software for KPI and PMS Management" September 11, 2014 5.0 My first impression on QuickScore is that you can tell it's made by engineers with a strategy mindset. Unlike many other tools, this tool follows simple human logic and sequence in planning, target setting, and monitoring. For me, it was an exciting experience to select and use this software. While it wasn't the cheapest in the market, it's an investment well spent. Review Source CB Clive B. Head: IT Used the software for: ### "Easy to use and configure, fast ROI and value" October 21, 2015 4.0 Software is rich in features, provides all the required attributes of a balanced scorecard and performance management solution. Greatly assist with digitising your organisations performance measures, associated tracking, collaboration and reporting. Review Source IG Isar G. Institutional Quality Specialist Used the software for: ### "I find it challenging to build your balanced scorecard without software; QuickScore is a very helpfu" October 26, 2015 4.0 As a Quality Specialist one of my responsibilities is building and monitoring strategy execution, QuickScore is a very helpful tool in doing so, I believe it is worthwhile investment for companies that are committed to apply Balanced Scorecard. Review Source sA shahad A. performance and planning officer Used the software for: 1-2 years ### "Quickscore" July 26, 2016 5.0 overall satisfied with the system services , it would be great if there was a possibility of creating new year KPIs for same department without overwriting previous KPIs Review Source AC Artyom C. Used the software for: ### "We are first useres of this software in Russia. " October 20, 2015 5.0 Very user-oriented customer support Rich functionality - every tool is there, where you need it Low price of software and easy install and configuration procedure Review Source Talk to a Capterra advisor for free and get results within 15 minutes.