Who Uses This Software?

Kigo is designed for vacation rental management professionals with any number of properties and any level of experience. We're here to support your unique business needs.


Average Ratings

122 Reviews
  • 4 / 5
    Overall
  • 4 / 5
    Ease of Use
  • 4 / 5
    Customer Service

Product Details

  • Starting Price
    $109.00/month
    See pricing details
  • Free Demo
  • Deployment
    Cloud, SaaS, Web
  • Training
    Documentation
    Webinars
    Live Online
  • Support
    Online
    24/7 (Live Rep)

Vendor Details

  • Kigo
  • www.kigo.net
  • Founded 2007
  • United States

About Kigo

Kigo is the trusted global platform for short-term management professionals, enabling companies to effortlessly expand their property portfolio and drive revenue. Companies around the world use Kigo's complete vacation rental software solution to easily manage bookings and inquiries across multiple properties in their portfolios. With solutions including channel management, websites, payments, operations, maintenance and more, we're here to help take your business to the next level.


Kigo Features

  • Contact Management
  • Fee / Commission Management
  • Guest Reviews / Ratings
  • Housekeeping Management
  • Lead Management
  • Owner Statements
  • Payment Processing
  • Property Database
  • Reservations Management
  • Vendor Management
  • Work Order Management

Kigo Reviews Recently Reviewed!


Provides a complete solution and covers most of the operational aspects of VR business

May 01, 2018
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money

Pros: Rate and calendar synchronization with Booking.com and Operations Management are the most beautiful features I like in KIGO software .

Cons: There is no Payment processing channel for Middle east at the moment ,which is necessary to receive website bookings.

Vendor Response

by Kigo on May 11, 2018

Dear Fabna, Thank you very much for your review. We are very pleased to know that you're enjoying using our product. We'll make sure that your feedback about payment processing channels for Middle east is fully forwarded to our Product team. Thank you for choosing Kigo. The Kigo team

It has been a great customer service provided by Team, they has been really helpful!!

Apr 27, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: speaking about the pros, it is really useful in the sync of the prices and all related to the properties and its owners.

Cons: Regarding the cost i would like to sugesst a report that provides the actual information of our needs. for example: We need to have the real information about what happened in the 1st quarter of the semester and when i extract some information from several reports... it gives me DIFERENT result every time, so at the end i dont know which information is the most reliable.

i┬┤d like to know how much money i got in months in specific (Jan, Feb and March) regardless the date of the booking (for example: if i got a booking in september for january i would like to see it in January, not in september)

If i get an info from the occupancy dashboard it has to match with the "booking by lead source" report, or the "bookings by agent" report.

We try to compare our performance from 2017 with 2018 and it is really hard when you have different information with the same parameters or dates. and that leads you to not knowing which one is the right one.

i think that all the reports should match... one that says the right % of occupancy, other one with the main lead sources, other one that says how much money you have collected etc etc where at the end all of them match with the number of booking, number of money, number of occupancy, booked nights, and so on.

and with all of these you can EXACTLY measure your performance per season, per quarters and so on.

Vendor Response

by Kigo on May 11, 2018

Dear Rodolfo, Thank you very much for your review, you're feedback is very valuable to us and we're happy to hear that you like the services provided by our customer service team. We hear your feedback about the reporting and our product team is currently working on developing new dashboards to help you measure success and track important metrics. If you're comfortable with it, we will actually forward your comments to our product team and have someone reach out to you to get more feedback. Thank you for choosing Kigo! The Kigo team

The Software has some really useful options but not all of them.

Apr 19, 2018
5/5
Overall
3 / 5
Ease of Use
3 / 5
Features & Functionality
5 / 5
Customer Support
3 / 5
Value for Money

Pros: The best of the software are : yield management and sales channels control with one single click.
Staff is friendly and efficient

Cons: To be unable to make an invoice to the customer, in general all accounting options I think need to be improved.

Vendor Response

by Kigo on May 11, 2018

Dear Natalia, Thank you for your review. We're taking note of your comments and know that we're currently developing more accounting capabilities in our new channel manager. If you want to know more, please feel free to contact our client success team, they'll be happy to give you more information about it. In any case, we'll make sure that your feedback is fully forwarded to our Product team and we'll keep working hard to keep you satisfied with our product. The Kigo team

OK

Apr 13, 2018
3/5
Overall
3 / 5
Ease of Use
3 / 5
Features & Functionality
1 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 6.0/10 Not
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Pros: Easy access, other platform requested to have a minimum of properties while it is good to build on from scratch.
It has all the basics but miss a lot of details that may help my team work

Cons: There are many unfixed Bugs,
The Layout is faulty,
There is No mobile App which would be very important in a job where you are very often out of office,
No connection to Expedia,
No specific link tool to italian Police

Vendor Response

by Kigo on April 16, 2018

Dear Gabriele, Thank you for your review. I'm looking at your support cases, each of them has been addressed and resolved by our team, they are all closed cases. Ivan and Junior from our customer service team, told me that they met you in Milan 2 months ago and that they received a nice feedback from you. Your opinion is very valuable and Ivan/Junior will reach out to you to discuss more. Regarding the police report feature that you've mentioned, our product team is currently developing this feature and it will be available in a few months in our guest communications mobile portal. We're taking note of your comments regarding the Expedia connection, and I'm happy to inform you that this is on our road map. Our approach focuses on standard partnership requirements which add more value to our customers. Following this logic, you can expect new integration with channel partners that deliver the most value to our customers. Thank you again for your review. The Kigo team

you have to invest time with Kigo, to save it afterwards from your daily time.

Apr 11, 2018
5/5
Overall
3 / 5
Ease of Use
3 / 5
Features & Functionality
5 / 5
Customer Support
3 / 5
Value for Money

Pros: what i like most about this program is that it safes my time and it manages a lot. i have my calendar and all the dates saved about my guest. it also reminds me if a payment is due now.

Cons: what i would say that i like least is that you have to take the time at the beginning to understand all the things and it really takes time to set up all the properties. but i think that this is normal with every new program.

Vendor Response

by Kigo on April 13, 2018

Dear Salome, Thank you very much for the kind words. It's of utmost importance to us that our customers know we are here to set them for success, and we're happy to hear that Kigo is saving you time freeing your business to operate and grow smoothly. The learning process is very important for us, and it takes time because we want you to use all the Kigo features at their full potential. The consequences being that in the end, it will help you save a lot of time, as you quite rightly mentioned in your review. Remember that our implementation experts are here to get you off to a fast start. They provide you all the training and consulting you need, based on the unique requirements and processes of your business. You can be confident that we'll keep working hard to provide you the best innovative features in the market. Thank you for your trust. The Kigo team

Without Richard Baker I would left Kigo a long time ago. Kigo is growing but has a lot to learn

Apr 03, 2018
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: Easy of use. The system has a lot of potential to be the biggest and the best. Learning the needs of the clients and adding that to the system would make it almost perfect. Kigo is growing and learning and getting better in being there for the client.

Cons: The system isn't open for changes. It takes to much time to adjust or ad something new to the product. Isn't ready for social media or MailChimp. Removing the benefits from the software:
Ical, API with software of Kigo, not having a website development department anymore and not learning from the clients. Adjusting to the changes of the rental market.

Vendor Response

by Kigo on April 11, 2018

Dear Mitchell, Thank you so much for your review. It's a pleasure to work with you, and Richard baker and our teams appreciate the kind words. Our N┬║1 mission is to provide a software that helps you grow and scales up seamlessly with your business. We're doing our very best to stay on top of business trends and technological breakthroughs to provide best-in -class user friendly features that focus on the total experience and meet your needs, both now and in the future. Following this logic, not only do we focus on developing partnerships that are meaningful to you, we make sure that these partnerships follow high standard requirements to provide the most value to our customers. You can be confident that we'll keep working hard to achieve this goal. The Kigo team

Customer Service/ Technical Support Can't Fix a Problem

Apr 03, 2018
1/5
Overall
3 / 5
Ease of Use
3 / 5
Features & Functionality
1 / 5
Customer Support
1 / 5
Value for Money
Likelihood to Recommend: 1.0/10 Not
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Pros: When it works, it is easy to see where my bookings are. The website is fairly user friendly and as good as others that I have seen.

Cons: As a property owner, my rental manager uses Kigo to manage the properties under her care. Over a week ago, it was noticed that my property could not be accessed on the rental managers website (scroll down to my property, click, and it takes you back to the previous page rather than the details of our condo). Reported over a week ago to Kigo - still no fix. Latest from Kigo is that "they don't know what the problem is" I'm told, this is happening on about 4 properties out of about 60 managed by our rental manager manages. Really? Can't figure out the problem

Vendor Response

by Kigo on May 11, 2018

Dear Brian, As you're not a Kigo customer, we have no records of you in our CRM, and we have never received any of the requests that you're mentioning in this review. We suggest that if you have an issue, you report it to your property manager (who is a our direct customer) in order for him to report it to us. If your property manager has an issue with a feature of the software, we invite him to report it to us ASAP and we will do our very best to fix it for him. Right now, our support team doesn't have any records of the issue that you are mentioning in your review. The Kigo team

Disappointing on many levels. After 4 years we are forced to take our business elsewhere.

Apr 01, 2018
1/5
Overall
1 / 5
Ease of Use
1 / 5
Features & Functionality
1 / 5
Customer Support
1 / 5
Value for Money

Pros: Not too many pros we can vouch for. Kigo worked for us as a very basic reservation platform but we quickly outgrew it's capabilities.

Cons: Over promise, under deliver should be their motto. There is no sync option with Airbnb. No analytics to track demographic using website. No accounting software . Customer service are located overseas in different time zones. Lack of English speaking staff makes for difficult assistance . Terrible value for money and no guarantee of features being sold. Head office does not respond to issues. There is no account manager assigned - you deal with multiple staff who do not know your company, website, or history.

Vendor Response

by Kigo on April 12, 2018

Dear Gina, Thank you for your feedback. We are sorry to hear about the issues you experienced. From the feedback that our team provided me, the major issue that you were facing is your connection to airbnb. Airbnb has a very specific policy regarding the location where they allow software providers to operate and unfortunately, the city where your properties are located, Sydney, is a restricted area for airbnb. No software providers that integrate with airbnb can operate there. This is not something under our control. At Kigo, our goal is to serve you, and we tried to work this out with Airbnb for you but their policy is very strict and their rules are for everyone without any exceptions.Our support teams are located in three continents and they provide support in 7 languages, English being covered by all the teams.Your implementation consultant, Jessica, was based in Manila, Philippines. If there is anything we can do to help, please fee free to reach out to us. The Kigo team

My experience at JZ has been phenomenal!

Mar 29, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: 1 is the service. I've never seen a company this large with a culture so strong. I've yet to meet ONE person that's been in a sales OR support role that didn't go above and beyond what their role scope called for to ensure our experience is great.
2 is the simplicity of the software
3 - The dynamic price tool
4- Channel connections
5- Always willing to improve and listens to all their customers(Very Important for me)

Cons: I wish the software had better reporting(which i know is coming very soon for the KIGO PAY which is a new product)
Also, it's not yet connected with Trip Advisor
Waiting on Home automation

Vendor Response

by Kigo on April 11, 2018

Dear Alex, Thank you so much for your kind words. We are indeed offering our own payment processor, KigoPay that empowers short-term business with proprietary and guest screening technology. The platform makes reconciliation and reporting a piece of cake and is included in the innovative Kigo Marketplace product suites (a combination of vacation rental software, channel management, websites, payments, insurance, operations and guest communications). We are very happy to hear that you are pleased with the service that our Sales Support teams provide. They'll keep raising the bar to keep you satisfied. We're taking note of your comments regarding the TripAdvisor connection, and we will discuss these further with our product team. Our approach focuses on newer standard partnership requirements which add more value to our customers. Following this logic, you can expect new integration improvements with the channel partners that deliver the most value to you. The Kigo team

Claudia is outstanding and provides the best experience with KIGO!

Mar 29, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: The software allows us to have control over multiple channels and integrate them all into one location. We can not only manage the channels but KIGO allows us to manage our guests and communicate efficiently. Awesome feature that we are working through is the operations side of kigo pro to have our staff communicate with other employees within the company. Claudia is by far the best asset on your team, she is always available to provide help and make sure our company is successful in every part of our business.

Cons: This would be a difficult one to answer however, I would love for kigo and kigo pro to be a combined page instead of two. Also, There are a tons of features that KIGO provides however there are amazing features that we have the ability to use but do not know about. I would love a deep dive of features and not use an overview training.

Vendor Response

by Kigo on April 03, 2018

Dear Emily, Thank you very much for your kind words. Our Client Success team is working hard to provide a best in class customer service, and so we're happy to hear that you are pleased with the help that Claudia provides. You'll be happy to hear that starting this month of April, we will release the Kigo new global navigation: a single point of entry to ALL the Kigo products. Claudia will contact you to let you know more. We will keep working hard to ensure that Kigo continue to make your job much easier! The Kigo team

Rollercoaster of feelings that end up with a big surprise...we got a new family, the Kigo family!

Mar 22, 2018
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: I start by saying that i think no one suffer as much with kigo as we did! Looking back (8 years) i consider that the learning curve and expertise we got form all the problems we faced made us the company we are today and for this we are very thankful.

For all potentional clients looking to Kigo this is what you need to know:

1) There are no perfect software systems (gold rule), but after all the changes Kigo did in 2017 i know that Kigo is not only the best software on the market but also will change the way that many PM do their business and is always adding new features and solutions that will surprise you and put your business on the right track.

2) The customer support is incredible, and allow me the personal BIG thank you to J├║lia Peixoto that completely changed the relation and vision we had with Kigo through her work.

3) the leader of Kigo, is a visionary and I know he is already changing our market and a lot more will come.
4) I would need to highlight the rest of the team, but having people like is a game changer and give us all the trust on their future.

5) Finally, i do remember an ad Kigo had few years ago that said "Do not bring a Knife to a Guns Fight" (i know it┬┤s to American) but actually it honestly represents what working with kigo means: you count with a system (that is not perfect) but allows you to be on top of the game, feel protected and prepared for the future!

Cons: To be fair, with 8 years experience using the system, 1500 characters wouldn┬┤t be enough! However, i would like to add my value to this question by focusing on something diferent that you will find from the other reviews:

1) There are no perfect systems, so there is no point of putting all the faults on a system and expect all the solutions just because you are paying a small fee per month.

2) It┬┤s very funny to see clients from Kigo or other PMS, making huge complains about the service provided when everybody makes errors and bad experiences on their companies, pointing the finger it┬┤s easy, how you contribute to avoid them and make a better service is what is important and on this field, kigo, since 2017, have been delivering.

3) In RentExperience, we learned a basic rule, a company like Kigo won┬┤t make a solution for one specific client so you need to understand your business, your goals and how you will achieve them. The value proposition of Kigo nowadays is to give you a software that can give you "peace of mind" of the day to day work and make your company more efficient but the rest it will have to come from you!

To finalize, there is a reason why we still work with Kigo....because we are believers! We believe on Kigo system and their team! They are always looking to the future and developing new tools to companies like us to be better and at the end of the day, allow us to make more money!

Vendor Response

by Kigo on April 11, 2018

Dear Gon├žalo, Thank you. We are so thankful to work and partner with loyal customers like you. We are indeed a family and as you explained so well in your review, we are a tech company which focuses on disruptive innovation, meaningful connections and the total experience for our customers but also for the customers of our customers, now and in the future. We're taking good note of your valuable feedback and you can feel confident that we will work hard to keep adding more value to your business. We want to create change together with you and we'll do our very best to make sure you stay a happy member of our family. The Kigo team

KIGO is good

Mar 13, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Kigi can offer you all solution such as website channel manager in one package. They have the newest technology and setup.

Cons: For a small company with only one or two properties, KIGO is expensive. KIGO is more suitable for the big players

Overall: To keep track of my Holiday Letting business

I always get a great support.

Dec 19, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money

Pros: The calendar synchronization, the easy way you can add new properties, the support I always get when it burns!

Cons: The pictures upload, it is slow and when you have to organize them it takes a long time and it is not so intuitive as needed

Vendor Response

by Kigo on January 08, 2018

Dear Bruna, Thank you for your review. Our support team is working hard to deliver the best customer service, and we're happy to hear that you are pleased with the service they provide. We're taking note of your comments regarding the pictures upload process, and we will discuss these further with our product team. The Kigo team

Excellent Software, gets better everday

Nov 29, 2017
5/5
Overall
3 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money

Pros: Great channel manager and very clever system to manage house keepers & guests.
Romain our client manager is fantastic.
Kigo listen to its customers and implement changes to improve.

Cons: Not connected to expedia and the reports aren't great. (although this is improving each day)
Would be great to get better reports so we can analyse our business and make changes.
Revenue management needs to be improved too.

Vendor Response

by Kigo on December 01, 2017

Dear Abi, Thank you for you kind words and thank you for trusting Kigo. It's a pleasure to work with you and we're happy to know that you enjoy our software and that you are satisfied with our Client Success team. Regarding our channel manager, our approach focuses on performance-minded partnerships and following this logic, you can expect new integration improvements with the channel partners that deliver the most value to you. We fully understand the day-to-day challenges that you are facing and our Product team is currently working on innovative projects to stay on top of business trends and technological breakthroughs to provide you with all the tools you need to be successful. We will continue to make your job much easier! Thank you, The Kigo team

Looking forward to see how it works when everything is connected. KIGO-KRM-KOM-KGA

Nov 28, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: Some new features mainly welcome guest app, the new website ( Wordpress base) and also Kigo operations manager.

Cons: The bookings calendar page, ( mainly if you are with a mobile or iPad), the system speed, a little low ( kigo legacy was faster)
The owners account access, some complaints from owners.

Overall: We don't have a full opinion from the benefits for now because the system was only fully connected now, we are looking forward to checking the results once that is fully operational.

Vendor Response

by Kigo on December 01, 2017

Dear Joao, Thank you for your review and thank you for your comments, we'll make sure that your feedback is fully forwarded to our Product team. We'll keep working hard to meet your needs and make sure that you're happy with our software. The Kigo team

Really good

Nov 17, 2017
4/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Kigo it is a really professional product! We did have a really good experience and we hope that we could improve the system together thanks to our technical "know how" of the Vacation rental field.

Cons: We think that the worst part of Kigo Vacation Rental System is its layout/aesthetic, which is not the best. We think that Kigo should work more on improving this aspect of the product.

Vendor Response

by Kigo on November 22, 2017

Dear Valerio, Thank you for taking the time to review Kigo. We're very focused on developing innovative features that meet our customers needs, and your feedback as a vacation rental expert is very valuable to us. Thank you for the comment about the interface layout, we'll make sure that your feedback is fully forwarded to our Product team. We will keep working hard to ensure that Kigo continue to make your job much easier! The Kigo team

Brilliant piece of software; would highly recommend to any business looking to maximise revenue!

Oct 26, 2017
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: The Booking Engine Setup is very straightforward to use for setting up booking rules, whilst the App Bookings Manager functionality itself is equally easy to use for receiving payments, issuing refunds, communicating with Customers, and in general for managing all the various different aspects of vacation bookings.

The Analytics Dashboard within the App is an exceptionally useful tool for providing a snapshot of the current status of reservations, which helps a great deal in organising property housekeeping and maintenance services, besides enabling us to quickly and efficiently produce detailed real-time progress reports to the reservations team and overall performance reports for company shareholders.

Apart from the functionalities, we continue to receive an outstanding level of customer support from all areas, be that from our dedicated Account Manager, Web Development Expert or Members of the Billing Team. Queries are promptly resolved within a timely and satisfactory manner.

All in all, most of the software functionalities are intuitive and user friendly, whilst the Team behind the software is continuously fine tuning them and keeps adding new features.

Using KIGO has gone a long way towards ensuring the success of our business during the past two years, and has significantly contributed to our expansion. I would highly recommend it for anyone looking to enter the hospitality industry, or for existing businesses looking to maximise their revenue.

Cons: The translation of the Document Templates within the Setup functionality is not 100% accurate; this should be highlighted as an area for further improvement, as it is likely to be a concern for a business with a large pool of international clientele, who may not necessarily speak or understand English.

The Search Engine Optimisation functionality within Setup is not very easy to understand for a layman, and would require the involvement of a professional SEO expert.

Overall: I have included the information on the core benefits in the review.

Vendor Response

by Kigo on November 22, 2017

Dear Slava, Thank you very much for your detailed review. It's a pleasure to hear that Kigo played a key role in scaling your business and we'll keep working hard to meet your needs and keep you satisfied with our product. Thank you for the comment about the document template translation and the SEO, we'll make sure that your feedback is fully forwarded to our Product team. The Kigo team

a very rocky road with many highs and lows

Sep 24, 2017
2/5
Overall
3 / 5
Ease of Use
2 / 5
Features & Functionality
4 / 5
Customer Support
2 / 5
Value for Money
Likelihood to Recommend: 5.0/10 Not
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Pros: good support even though support are at the mercy of the developers when it comes to more serious issues. Calendars update nicely across the channel manager

Cons: Kigo seems more intent on rolling out new more expensive software rather than addressing issues that I, and no doubt many other current customers have. Many of my issues, although relatively minor have not been resolved in the last 12months. The Kigo websites look decent enough but their functionality for would be online bookers is very poor. To add, I am now told that my ongoing issues won't be resolved as Kigo will roll out an updated version of the software as well as new look/functionality websites. Rather than do the right thing and give old customers access to these new features Kigo want me to signa new contract and pay more per month + tack on a monthly hosting website fee (a hosting fee that was already included in my current contract).

Overall: more bookings and piece of mind that no double bookings can occur. reduces my workload and stream lines the entire booking process

Vendor Response

by Kigo on October 04, 2017

Hi Fraser, Thank you for your honest feedback. We are glad to hear that you have had a positive experience with our support team, and that Kigo has helped you increase bookings, reduce your workload and streamline the booking process. Our team has reached out to you regarding the issues you shared to provide clarification and work to reach a solution. To clarify, we created an entirely new, improved website product that replaces our old offering. For this reason, we implemented pricing changes and offered you a discount as we value your loyalty as an existing customer. Regarding the product issues you referenced, each of these has been addressed and resolved by our team. At Kigo, our goal is to serve our clients above all else. We are committed to working together to alleviate your concerns and provide you with the best experience possible. Thank you, The Kigo Team

Thanks to the staff support using Kigo is very easy

Aug 03, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: What I like most about Kigo is that it is very easy to synchronize the photos and information reserves with all the pages and above all it has a good technical support team that always helps you at all times and with much interest, they are fantastic.

Cons: There are two things I do not like about Kigo. One is that the synchronization with tripadvisor is not done automatically. I have had a reserve 8000 a week booking in a villa in Marbella from tripadvisor and I had to close the calendar manually so I created a lot of stress because it was a very important reservation. I do not like that of so many pages with Kigo collaborates only three or four send us reservations. Of 20 pages only 3 have Booking for us.

Vendor Response

by Kigo on September 27, 2017

Dear Juanma, Thank you for your review. Our support team is working hard to provide a best in class customer service , and so we're happy to hear that you are pleased with the service they provide. We're taking note of your comments regarding the TripAdvisor connection, and we will discuss these further with our product team. Our approach focuses on performance-minded partnerships and following this logic, you can expect new integration improvements with the channel partners that deliver the most value to you. The Kigo team

An essential tool for short term rental management. Top class Customer Service

Jul 20, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: Kigo allows API connections with the majority of the main stream channels for short term rentals. It is pretty easy to use, constantly developed with new upgrades, 24/7 customer service available for your needs. So many features available, you can customize its usage to make it a bespoke SaaS for your business.

Cons: As it is on-cloud, the common objections are about its responsiveness (very good itself but in some cases, the staff had to fix some delays with connections to portals, probably caused by portals too. These type of issues can prevent rates&avaiability updates depending on the portal you are going to deal with: for e.g., Booking.com does not allow a manual un-lock if the connetcion with Kigo is down for a while (I have experienced this a couple of times in the year). This means that you have to put yourself in touch with the customer service immediately in order to avoid overbookings or reservations with wrong fares. However, this is a common issue you will find working with channel managers and the strength of Kigo is its prompt help provided by his team that you could not find joining others.

Overall: I have managed +40 properties in Rome with the benefit of a bespoke SaaS, top class customer service, basic functions easy to manage.

Vendor Response

by Kigo on July 20, 2017

Dear Andrea, Thank you for your review. It's very important to us that our customers know we are here to partner with them. We want to ensure we have done everything in our power to help them succeed. We are very pleased to know that you're enjoying working with our Support team! To your point above, and as you noted yourself, connectivity with portals is a common challenge for all Channel Managers, but the Customer Service is what makes the difference between a Best Class software and an average software company, and you should feel confident in knowing the people behind Kigo sincerely care about your needs and your business. Thank you for choosing Kigo! The Kigo team

Accurate, resolutive and top quality customer service!

Jul 06, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Kigo allows you to manage a vast range of characteristics of all of your properties.
Its Support Team, is kind, with a high level of knowledge and with an excellent time management. They will NEVER leave you hanging and always go an extra mile in order to resolve any issues and/or doubts that the user may have.

Cons: Not for begginers, however with the assistance of Kigo Support Team, it is really easy to fully understand the system.

Vendor Response

by Kigo on July 07, 2017

Dear Juan, Thank you for you kind words. It's a pleasure to work with you and we're happy to know that you enjoy our software and our Support team. We will keep working hard to ensure that Kigo continue to make your job much easier! The Kigo team

This is a great channel manager, easy to use, efficient and simple

Jun 19, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: The software is excellent. Objective and functional is able to manage the entire process of administration, booking, services, etc. 

Cons: There are no particular things I can point out. Sometimes the speed is not very good, but I believe this has something to do with the Internet service I have.

Vendor Response

by Kigo on June 28, 2017

Dear Mihail, Thank you for your review. We are very pleased to see that you're satisfied with the tools that we've provided so far. The Kigo team

Good solution, better support

Jun 19, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: I have been using Kigo Legacy for 2 years and 9 months. My experience with the software is very positive: it is very stable system, the support team is very responsive (Speacially Russian speaking agent Magda), Channel manager is very good. Thanks to Kigo Legacy my apartments are listed in many vacation rentals portals. Now I have more bookings and the communication with the guests is easier. Thank you for everything Kigo Legacy team.

Cons: No updates done for Kigo Legacy. I would like you update the channel manager more and add the new functionalities.

Overall: Good

Vendor Response

by Kigo on June 29, 2017

Dear Gennady, Thank you for taking the time to review Kigo, and thank you for being a loyal customer. We're very focused on developing innovative and user friendly features that meets your needs both now and in the future and we're very pleased to see that you're happy with the tools that we've provided so far. The Kigo Team

Could not do it without Kigo and the team!

Jun 17, 2017
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: Kigo, Kigo Pro and awesome people such as Richard Baker., Jason Gann., and Ron Pugla., make it possible for me to manage bookings for all of my properties and still have a life! The peace of mind and extra time that Kigo Pro's automation component affords me is priceless.

Cons: Looking forward to the improved calendar interface and more attractive/user-friendly templates for statements, etc.. Also sometimes a little glitchy, but overall Kigo gets the job done and I would not switch.

Vendor Response

by Kigo on June 28, 2017

Dear Jenn, Thank you so much for your review. It's a pleasure to work with you, and our teams appreciate the kind words. Our N┬║1 mission is to provide a software that helps you grow and scales up seamlessly with your business. We're very focused on innovation and we want to stay on top of business trends and technological breakthroughs to provide best-in -class user friendly features that meet your needs both now and in the future. We'll keep working hard to achieve this goal. The Kigo team

Overall nice toll. Rather complet, and somehow easy to use

Jun 15, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money

Pros: Revenue management, and OPS / Guest App
Synchronisation with numbers of plateforms
Management of properties and reservations

Cons: Miss an optimisation tool of occupation rate by having possibilities to have special prices and stay duration on empty dates
Miss a full synchronisation both ways with Google Calendar
To be improve radically the accounting chapter. Very difficult to communicate with owners on that

Vendor Response

by Kigo on June 16, 2017

Dear Jean, Thank you for your review. We're very happy that you're enjoying the innovative features of Kigo. We underwent a major transformation of our product and service and this is just the beginning. We'll make sure that your feedback is fully forwarded to our Product team. Thank you for being loyal to our software, we'll keep working hard to provide the best solution in the market. The Kigo team

I┬┤ve been working with Kigo software for more than 2 years and it helped a lot to save my time.

Jun 15, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: The most I like is the efficient Support Team, specially the Russian speaking agent, who is always available to help and gives excellent support. The system has many useful features and they are continuously working to improve the quality. All in one solution is very useful to manage the connections with different portals, reservations, and all related operations. I really recommend her to all property managers.

Cons: Please do not remove the seasons feature option, I really like this option and would be great you fix it.

Overall: time saving, it made my job much easier!

Vendor Response

by Kigo on June 16, 2017

Dear Andrei, Thank you for taking the time to review Kigo. It's a pleasure to work with long-term customers like you and we're happy to know that you enjoy our software and our Support team. Magda and the other experts of the Kigo team will keep working hard to ensure that Kigo continue to make your job much easier! The Kigo team

Buying and being helped by experts in the implementation process makes all the differenc

Jun 15, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: The software is excellent, several functionalities. Objective and functional is able to manage the entire process of administration, booking, services, etc.
The fact that having a dedicated team in each particularity of the software makes the implementation process unique and tailored to their specific needs. The team really knows the product, in a simple and objective way you learn to operate the system without having to be an ace of information technology.

Overall: Speed, functionality and objectivity in operations performed and a present support with knowledge and real concern in helping.
I really like the software, it would be unfair to put something I like less. My experience so far has been great.

Vendor Response

by Kigo on June 16, 2017

Dear Jose Gabriel, It's a pleasure working with you and we're happy that you enjoy the service provided by our implementation experts. We'll keep working hard to meet your needs. Thank you for your feedback and remember that Kigo University provides free webinars so you can take advantage of all Kigo features! The Kigo team

Great product, awesome support!

Jun 09, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Its capability to contain a vast number of configuration possibilities and the great support team, always available and communicative until resolution.

Cons: It is not oriented to a biggest and more exhaustive hotelier management, we need more control over internal users. However they listen to our needs and we expect to have a solution implement soon.

Overall: A good number; Centralised information, Multi-level management, Synchronisation between multiple platforms, Payments management, Website Distribution, Revenue management, etc, etc.

Vendor Response

by Kigo on June 12, 2017

Dear Rael, Thank you very much for the kind words. It's very important to us that our customers know we are here to partner with them. We want to ensure we have done everything in our power to help them succeed. We are very pleased to know that you're enjoying working with our Support team! To your point above, we're not perfect, but you should feel confident in knowing the people behind the brand sincerely care about your needs. We'll make sure that our Product team receive your precious feedback. Thank you for choosing Kigo! The Kigo team

Good channel manager !

Jun 08, 2017
4/5
Overall
4 / 5
Ease of Use
3 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: channel manager : easy to connect with the most important vacation rentals websites. customer service is also fast responding.

Cons: missing french accounting part to comply with french laws regarding real estate policies + more features regarding owners and payments would be great

Vendor Response

by Kigo on June 08, 2017

Dear Ism├ęrie Thank you so much for your feedback. It's a great pleasure to hear that you're enjoying Kigo Channel Manager as well as our customer service. We'll keep working hard to develop more features that meet your needs in the near future. Merci pour votre confiance The Kigo team

What a hassle.

Jun 07, 2017
3/5
Overall
3 / 5
Ease of Use
2 / 5
Features & Functionality
1 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 3.0/10 Not
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Pros: The user interface was modern and appealing to the eye. The optional web site design with sign up feature is awesome and a great value.

Cons: The on-boarding process took a ridiculously long time and their customer service team did not do a good job of keeping me informed on what was going on. Some of the features did not work as explained and the "data migration process" was almost non-existent and basically all manual entry.

Overall: Good web site ideas.

Vendor Response

by Kigo on June 08, 2017

Dear Laura, Thank you for taking the time to share your feedback. We are sorry to hear about the issues you experienced. We underwent a complete transformation of our service and we have a new product team of best-class vacation rental experts who fully understand the day-to-day challenges that our customers are facing. We've developed a smooth onboarding process which allows our customers to be guided by a dedicated implementation agent every step of the way. We hope that these new enhancements will meet your expectations. The Kigo team

Very impressed!

May 31, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: This software is easy to use and has been very beneficial in the growth of our company. We are happy with the support that we receive when we have any questions. We love that the company is always looking to keep up with the ever changing technology. We are very happy with our decision to go with Kigo and am happy to recommend.

Cons: Would like to see a calendar view when the owners log in to view reservations rather than a display of the dates.

Overall: The software assists our team in keeping everything organized and in order so that we may focus on making sure that all our guests and owners have the best stay.

Vendor Response

by Kigo on June 01, 2017

Dear Brandy, Thank you so much for your review. It's a pleasure to work with you, and our support and product teams appreciate the kind words. Our N┬║1 mission is to provide a software that helps you grow and scales up seamlessly with your business. We're very focused on innovation and we want to stay on top of business trends and technological breakthroughs to provide best-in -class user friendly features that meet your needs both now and in the future. We are very pleased to see that you're satisfied with the tools that we've provided so far. The Kigo team

Excellent Customer Experience

May 30, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Since I am using KIGO, everything is going smoothly and I am having no more double bookings. But not only the availabilities are perfectly syncronised, also the descriptions are in place. So if anything changes in the houses of my agency, they get directly changed on all channels. I didn't think that it would be such a difference in the experience, but if you want to grow an agency it's important that every channel gets synced in the same way. So I can handle a lot more houses than I used to be able before that. I was screptic about the fix price per month for the software, but in the end KIGO is very fast in their customer service (any relyable) when you need anything.

Vendor Response

by Kigo on May 31, 2017

Dear Till, Thank you so much for your kind words. It's a great pleasure to hear that you're enjoying Kigo. We'll keep working hard to help you grow your business and we'll make sure that you stay a very happy customer in the future. Thank you again for trusting us, and we'll reach out soon to unveil our new exciting features. The Kigo team

Very functional service

May 25, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Very nice and functional service, helps us to regulate the prices and availability of out properties on a lot of websites like booking, airbnb, onlyapartments, roomorama etc. Our account manager Alina is very helpful and try to resolve all issues we have.

Vendor Response

by Kigo on May 31, 2017

Thanks for the kind words Victoria we hope that Kigo, Alina and our team continue to meet your expectations in the future. The Kigo team

Kigo offers tools and applications in a user friendly way

May 24, 2017
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: Support is very fast and clear which makes it very helpful when you cannot find what you are looking for.

Cons: The backoffice should be more clear - sometimes it is not clear what can be found where. The system did have several bugs over the past months.

Vendor Response

by Kigo on May 31, 2017

Dear Elaine, It's a pleasure working with you and we're happy that you enjoy the service provided by our support team. They'll keep working hard to help you manage a successful business. Thanks for the review and remember that the Kigo University provide free webinars and is here to help you take advantage of all Kigo features! The Kigo team

2017 reviews convinced me to come back...very happy I did!

May 23, 2017
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: I was a Kigo customer from 2015-2016 and left in March to try BookingPal, Guesty, and Next. Kigo overall at this point in time was truly horrendous. Our team encountered problems with the software everyday, support never solved our issues and often said they were solved even though they were not. This was impossible to stay on top of. Our website was an embarrassment and continuously had glitches. The onboarding process was a complete nightmare to put it mildly. Fast-forward to end of last year. I received a call from Mat Hoffman. When I realized the purpose of the call was to invite me back, I hung up. To his credit he called back a week later. Surprisingly, it was to apologize for the businesses previous shortcomings, that Kigo had a new product team, and that if I were to give Kigo another shot, if it wasn't different this time, they would refund 2 times whatever we spent inside the first 6 months. I can respect a company that takes accountability. Kigo has undergone a complete transformation. Credit where credit's due. The software, especially the guest app and new website platform. The implementation process still requires a lot of work, but at least this time it was very well organized. My implementation manager at times was reminding our team what we were missing on. The frontline customer teams at Kigo today are far more informed and have a respectable understanding of our business needs. Great job Kigo with 2nd chances and the amazing turnaround.

Cons: While I would still like to receive more options for training then offered today. Recorded videos that were in Spanish as well would be helpful.

Overall: Website , channel management, guest app, and much needed help.

Vendor Response

by Kigo on May 31, 2017

Dear Tah, Thank you for your kind words, and thank you for trusting us. We did undergo a complete transformation of our service and we have a new product team of best-class vacation rental experts who fully understand the day-to-day challenges that our customers are facing. We've developed a smooth onboarding process which allows our customers to be guided by a dedicated implementation agent every step of the way. We want your business to be successful, and with proper onboarding and free trainings from the Kigo University, we believe that your team will be empowered to work more efficiently and will ensure your business is taking advantage of all Kigo features. Thank you again for trusting us, and we'll reach out soon to unveil our new exciting features. The Kigo team

Sadly not for the small property manger, maybe, but only maybe if huge.

May 12, 2017
3/5
Overall
2 / 5
Ease of Use
4 / 5
Features & Functionality
1 / 5
Customer Support
1 / 5
Value for Money
Likelihood to Recommend: 2.0/10 Not
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Pros: Very extensive but if your small it is overwhelming and not as obvious as software can be made to be.

Cons: Very expensive And not so flexible as you would think. Complex and little support after beginning. I did not know I HAD an account manager until I went to leave! Also not good about departure but as I said no follow up after 4 hours of on-boarding (1hr ea. week for mo.) Overly complex and expensive for the little Property manager.

Overall: I see the potential but for the small user it was expensive and cumbersome.

Vendor Response

by Kigo on May 31, 2017

Dear Jan, Thank you for taking the time to share your feedback. We're sorry to hear about the issues that you've experienced. We've improved our onboarding process and grown the implementation team to make sure that our customers get a dedicated implementation agent to help them every step of the way. We believe that with proper onboarding and free trainings from the Kigo University, your team will be empowered to work more efficiently and will ensure your business is taking advantage of all Kigo features. Don't hesitate to contact us if you need more information, we're here to help. thank you The Kigo team

Nice software ! Works perfect !

May 10, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Integration with all channels together
Auto responder triggers
Inquiries answers easily
One setup for all mkt partners

Cons: difficult with statement between some partners
and extra charges for guest difficult to save etc process so difficult to do
could have an app on iPhone iPad instead use browser

Overall: Agility

Vendor Response

by Kigo on May 31, 2017

Dear Bruno, Thank you for your review and your precious feedback. We appreciate your trust and we'll keep working hard to meet and exceed your expectations. The Kigo team

Great Customer Support

Apr 25, 2017
4/5
Overall
4 / 5
Ease of Use
3 / 5
Features & Functionality
5 / 5
Customer Support

Comments: I loved working with our rep. She was very knowledgeable and a pleasure to work with. She has been super helpful and easy to work with.

Vendor Response

by Kigo on May 31, 2017

Dear Monica, Thank you for your kind words. Our support team enjoy working with you and they'll keep going above and beyond to provide the best customer service in the market. The Kigo team

Gets better and better

Apr 10, 2017
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: It makes it easy to work different users and owners. It gives you a better view of what is going on

Cons: The website restrictions. There should be more space to create your own website with add ons.

Overall: In the beginning we had a lot issues with Kigo but now with the website and the guest app. It is really improving and growing with the company.

Vendor Response

by Kigo on May 31, 2017

Dear Mitchell, Thank you for your review. We're very happy that you're noticing the improvements that we've made to Kigo these past 12 months. We underwent a major transformation of our product and service and this is just the beginning. Thank you for being loyal to our software, we'll keep working hard to provide the best solution in the market. The Kigo team

Great project and really helpful for big vendors;needs a few improvements

Mar 20, 2017
4/5
Overall
3 / 5
Ease of Use
4 / 5
Features & Functionality
3 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: Versatility, adaptability, progress, UI, general suport

Cons: minor dis-functionalities, channel lists and set-up process, part of the set-up.

Overall: As a 2,5 years user, I have to admit that Kigo has helped a lot in our business.
Especially after the launch of Kigo 2.0, UI has improved significantly, which I think is a key factor for our long partnership.
A few things regarding ease of use that need improvement are certainly the extra charge rules, initial set-up and date-blocking. Apart from that, I think that Kigo offers plenty of features that can be useful for the user such as templates, attachments, property set-up ad payment gateways.
One thing that has really troubled us from day 1, is the channel connectivity, both in terms of channel variety and channel set-up process. I personally think this is a feature that could certainly use some improvement.
Support in general is very helpful, except a few cases, in which however our account manager was always available to help and resolve asap. His help and support since he started as our account manager has been very much appreciated and is one of the reasons we rely on Kigo.
To sum up, we are certainly satisfied in General, but there are surely things that can be very much improved.
Thank you for your services so far,
Best,
George

Recommendations to other buyers: Expand channel list, make house rules, extra charges, calendars more user friendly, smooth-out channel connectivity process, maybe auto-save at property set-up, saving in each tab is not so user-friendly (too many clicks). In general, at any part of using the software, the least the clicks user has to make the more user-friendly the app. Maybe make it easier for user to copy all prices,rules and details from one property to another.

Vendor Response

by Kigo on June 01, 2017

Dear George, Thank you for your kind words and for your feedback, we really appreciate that you take the time to do it. We're very happy to work with professional agencies like yours. Our N┬║1 mission is to provide a software that helps you grow and scales up seamlessly with your business. We're very focused on developing innovative and user friendly features that meets your needs both now and in the future and we're very pleased to see that you're happy with the tools that we've provided so far. Our support team is working hard to provide a best in class customer service , and so we're happy to hear that you are pleased with the service they provide. We're taking note of your comments regarding the the channel connectivity, and we will discuss these further with our product team. The Kigo team

Excellent software for accommodation industry

Mar 19, 2017
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Comments: Overall the software is excellent. Pricing mechanisms, portal integration and Guest App elements of the product are absolute standouts. Downside is on the reporting front. There are vast options for reporting, but none that provide the most basic monthly reporting figures, which creates unnecessary work for me (the client) at the end of every month, and doesn't allow a rolling synopsis snapshot of where the business is sitting on any given day within a month. Only other major concern is to do with responding to customer concerns. Emphasis seems to be placed on the development of the product on a macro level, rather than having a separate team of developers ready to respond to client queries and concerns over elements of the product.

Vendor Response

by Kigo on May 31, 2017

Dear David, Thank you for your review. We're are pleased to hear that you're happy with the tools that Kigo provides. We're taking note of your comments regarding the reporting and we will discuss these further with our product team. Please note that we've just released a new report: the occupancy dashboard - that allows you to track crucial key performance indicators and measure what matters the most to you: http://ow.ly/8lBV30bFx6i We hope that you like it! Remember that our Support team is here to help, even, on the weekends. They'll be your bridge to the development team if you have feedback about our products. thank you again for choosing Kigo. The Kigo team

Total lack of flexibility

Mar 06, 2017
1/5
Overall
3 / 5
Ease of Use
3 / 5
Features & Functionality
1 / 5
Customer Support
1 / 5
Value for Money

Comments: I have been in the property management business for over 15 years. I started long ago with my own web page and developed an operation from there that managed 60 apartments in Madrid Spain. I have recently started a new operation in Mexico City and I needed a channel manager, so I hired Kigo for that. Ive been working with them for the last 6 months and have decided to discontinue my association for the following reasons: 1. They charged me a special membership to develop a custom web-page..... Fair enough. They forgot to mention that the webpage they developed can not be touched or promoted as they do not allow the installation of SEO plug ins etc etc. Result? I was unable to promote the WEB other than word of mouth (a bit outdated ..... don't you think?) so in the time I was with them there was not A SINGLE DIRECT BOOKING through the wonderful webpage they charged me to develop. 2.AirBnb (Channel that amounts to 60 or 70% of my bookings) decided temporarily not to give service to channel managers in Mexico City and other Latam big cities. So I had to start to update manually the reservations coming from that channel.... I had contracted with kigo their channel manager, their revenue management app and the guest app... Obviously there was none of these services rendered on the reservations that came from AirBnb for the time being. Kigo tried nonetheless to charge me for those services arguing that it was not their fault that AirBnb had disconnected them!!! After several inquiries from my side they just decided to disconnect my account for lack of payment. Their argument was that I had already spent a lot of money on the set up (I paid one year in advance) and that they were not going to return a penny from the already paid annual subscription, so that I might just as well pay and shut up...... Reach your own conclusions...

Pros: Intuitive and OK when it works.... If you do not have your back office it may be helpful.

Cons: Expensive Lack of flexibility Can not do SEO in the web page they sell Awful client management.

Recommendations to other buyers: Pay month by month and check their billing every month... Deactivate paid features that you do not use at full.

perfect to fit our needs

Feb 18, 2017
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: third property management, reporting about it, and area extra-net to owners log-in.
direct linked to web site
reporting area
e-mails triggers

Cons: web site SEO
photo loader without any edit program to correct
payment register
lack of a complete manual (even if the system is very easy to use and to learn, sometime a manual that explain you the overall functions to teach you how to manage it or give you some goods idea to implement your job, could be useful)

Overall: kigo was our best decision at the time we approached the shor rental market. even if there are so many software to manage properties and online reservations, kigo let us to be confident and able to use it since the beginning: it is easy to use and easy to learn how to use it. more, kigo creates us advantage in our third property management getting us a lot of utilities to correctly correspond reports, statement and value to owners, a very plus since this creates a very good relationship with owners so that they are always confident in what we are doing for them.
we are a very young company in this market, and may be we are not able to exploit all the potentiality of the whole system, but of course kigo is our way to learn how to do it at best.

Recommended as Channel Manager, should improve other features.

Feb 17, 2017
4/5
Overall
4 / 5
Ease of Use
3 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Likely

Pros: Channel Manager

Cons: The lack of interface with Vacation Rental Interfaces as for Airbnb, Tripadvisor etc.

Overall: Good Channel Manager although there is the need to develop or improve the agreement with Vacation Rental websites as for Airbnb, Tripadvisor ..
The support is collaborative and precise in the answers related to the "standard" issues, for specific questions related to add-on or Kigo applications can improve.
It is strongly suggested the development of a financial/accounting interface.

Recommendations to other buyers: The development of one accounting interface

Kigo is a good tool for Vacation Rentals property managers

Feb 15, 2017
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: easy to use, cloud based, easy access from any where

Cons: self training not easy, needs demo account, better presentations

Overall: Kigo is a good tool for Vacation Rentals property managers. It is easy to use once you understand the features. User friendly, property listing simple and fast, lead request and booking management very good, channel management also. The support team is responding realy fast and the account success mgr is doing good job. In general I find Kigo very useful tool for my work.
Nevertheless I would like to suggest to Kigo the need for a demo account during the training for new users, with capability of real examples of all the procedures for better understanding. Also I like to suggest during presentations and webinars to present cases with a complete procedure from lead request to confirmed booking, payments and owner statements etc, step by step and screen by screen. This would be very helpful for distant learning.

Peter Hooper Omaha Holiday Houses

Feb 14, 2017
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
3 / 5
Customer Support
2 / 5
Value for Money
Likelihood to Recommend: 4.0/10 Not
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Extremely
Likely

Pros: The booking system is great and pretty easy to use once you are familiar

Cons: the owners statements are not at all user friendly

Overall: The time difference to the US is hard from a customer service perspective. There is no scope for customising - would be keen to talk more when someone can help in APAC - currently looking at other alternatives to better suit our needs.

Kigo Software Enables My business and a Sales Rep was Awesome

Feb 10, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: That it enables me to build my business. I can put everything in here for a property and it keeps calendars and rates synced on all my channel partners.

Cons: I think Kigo Main and OPM should be merged together for a seamless product offering. Not being able to break out my management (% I charge my owners for management) fees from passthrough owner fees (ie. credit card processing fees) makes it challenging for monthly and end of year book-keeping.

Overall: I am able to grow my business because of the features that Kigo provides me and that is great. If I didn't have Kigo I would have a hard time adding more properties and owners to my portfolio. The support staff has done a great job explaining the new features and going the extra mile to ensure my needs were met.

Recommendations to other buyers: See all my open tickets - I give advice all the time. Kigo is great about taking the advice, assigning it to a ticket and acting on most of them.

Okay for less than 20 units

Feb 09, 2017
2/5
Overall
2 / 5
Ease of Use
2 / 5
Features & Functionality
1 / 5
Customer Support
2 / 5
Value for Money
Likelihood to Recommend: 1.0/10 Not
Likely
Extremely
Likely

Comments: I have used:
Lodgix: Great for 50 or less properties
LiveRez: Solid, but they dont like to integrate, so lots of manual work arounds
Streamline: Using them currently, really like them, but may not be great for smaller outfits, unless they plan to grow.

Kigo: We were on Kigo for roughly 3 years, and switched in OCT of 2016.

Good:
- Clean UI, is nice layout
- Website is free, looks good
- Can operate single unit inventory
- Price is mid-range

Bad:
-Customer Service is probably the worst we have seen.
- System wide outages happen frequently
- Multi Unit Inventory System isn't very functional
- No real accounting, may not be a big deal if you have less than 20 units
- No ACH, NOTCHA, or automatic payment collections, they do have a batch, but is manual.
- Tape Chart is very very slow if you use that to make reservations.
- When you load up the system with data, it starts to act up, some reports would take several minutes to run...then time out.

Advice. Before you move to a system, call references. Find out what they average manager has for inventory. As you can see, there are a lot of angry people using Kigo. They might be able to turn some things around but seemed like it was on fire most of the time. They have some budgets to rebuild, but my guess is they will have to do that to get customers back. LiveRez and Streamline hold summits, which is proof they care about customer input.

Recommendations to other buyers: Do you research, don't use their references as they are keyed up (for all companies. Google "powered by Kigo" and call actual users.

This software is the business

Nov 02, 2016
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: After almost 15 years in the business of rental multi-room luxury villas i was fortunate to be introduced to Kigo by someone who used it to run their inventory of rental villas.

As they said to me - "the software is really good, but what's really impressive is the company itself" he took me to a presentation where Kigo and Trip Advisor were presenting. They introduced their software demonstrating many of its features - full daily control over pricing, the integrated channel manager, the calendar systems and many others. What was really impressive was when i asked for a private meeting afterwards. As i waited for my slot to talk to them the bulk of the other people waiting were existing customers. Owing the nature of the conference arrangements i could here all the discussions. Each client sat with the Kigo representative and told them what was working for their business model and various issues they had. The Kigo rep spent considerable amount of time reviewing past tweaks and listening to what modifications they would like with the system (and that point in time their were relatively new to Asia and some of the multi-currency issues they were not ready for). Over the course of the new few months, each one of those issues was addressed, software improved, custom api's rendered to help with problems, etc.

This is a big company, with serious resources, that listens. Its a very rare find in today's world.

The software already addresses industry issues well (let me tell you how many hotel software salespeople have tried to sell me something completely unsuited for this industry....) Kigo does a fantastic job, it continues to improve, because that is part of their business model.

Good product, even better people!

Nov 02, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Extremely
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Pros: - The Kigo team
- Easy to use & learn
- Kigo gives me a USP above others in Bali, they work offline.

Cons: - Needing to get some more Asia focused channel connections

Overall: We have been using Kigo since the beginning of the year to manage our Bali villas and we cannot imagine going back. The customer support has been second to none in our case and we always have access to a Kigo team member if needed.

We had a slight issue with a sync between Kigo and Airbnb, some amenities were not showing up. Kigo visited us in Bali, in person and resolved the issue within a matter of minutes with the help of Tania who works on the customer support team in Barcelona.

James Glover was our first point of contact as the person for developing new partnerships in Asia for Kigo. He was extremely helpful and realistic in the way that Kigo would be able to help us, and has continued to consult with us on an ongoing basis to ensure we are getting the most from the system.

Kigo have recently visited Bali to learn more about this unique market, I have never heard of any other software provider doing this, which in my opinion makes them more than just a software.

Lastly, Regina is our point of contact and yet again, we are working with someone who cares and understands our business. We have been explained from day one that Kigo is not as strong in Southeast Asia as in Europe and the USA, which is why they come here to learn.

We look forward to continuing this partnership for the long term and helping you develop some features that will ensure you have total success in our region.

Thanks, Kigo!

review kigo

Oct 12, 2016
5/5
Overall
3 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: It`s not that easy to learn all of the uses of Kigo, but you have an excellent customer support so thanks to that i resolve all my doubts.

Right idea, but some big oversights...

Sep 19, 2016
3/5
Overall
5 / 5
Ease of Use
3 / 5
Features & Functionality
2 / 5
Customer Support
2 / 5
Value for Money
Likelihood to Recommend: 1.0/10 Not
Likely
Extremely
Likely

Pros: Easy to user interface. Quick learning curve. Booking from calendar view. Integration with AirBnb, Booking.com and others. Nice front page booking bar. E-commerce for initial booking deposit and refunds (but not for the balance which has be done manually). Allows for lots of different fee structures. Built in revenue management system for an extra fee (haven't used it yet).

Cons: No channel connection with Expedia, which alone will cost this property thousands in lost bookings. Website changes are slow to show up because of the way that they cache the files. Takes hours or sometimes days for a change to show up on the site. If they mess something up, there is nothing you can do to fix your site, you have to wait for them. You can create specials but they do not show up until after the guest has made the booking, so they are useless. Support is good, but slow. Issues can take a few days or longer to get resolved. Seasonal price feature is good idea, but buggy and I think no longer supported. There is no way to track when features are being released (they may or may not be). There is no group booking feature. Only 6 slideshows and no video allowed for front page on paid website packages.

Overall: Moved client from pen and paper system to Kigo. I would have preferred another solution that I was familiar with, but client had already committed and just wanted to get going. Selected better website for $999. Some nice features and integrations, such as the commerce integration which auto charges guests at time of booking, and allows for a few click refunds on cancellation. The website is attractive, but unfortunately went through a two week f*$k up when a major upgrade went badly wrong and their backup server went down at the same time and was unable to restore previous versions. I wonder if they will be crediting customers for 2 weeks without service. Thankfully they seem to have worked through the issues.

Recommendations to other buyers: Pricey compared to other solutions.

Vendor Response

by Kigo on September 28, 2016

Dear Michael, Thank you for sharing your honest feedback. We┬┐re glad to hear you find our interface to be user friendly and have been happy with your experience using our channel manager and e-commerce features. In regard to the website challenges, we launched a release earlier this month to improve website performance. Our development team quickly identified issues affecting some clients and was successful in resolving them. We apologize for the inconvenience you experienced during this time, and are confident the upgrades make our website product better than ever. If you experience any issues in the future, our support team will work to resolve them as soon as possible. We also send out release notes via email whenever new features are released, available at http://help.kigo.net. As we strive to provide the best client experience possible, we take feedback seriously. We┬┐ve contacted you to discuss the situation, and please feel free to reach out any time for assistance.

Absolutely Awful

Sep 16, 2016
3/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
2 / 5
Customer Support
2 / 5
Value for Money

Pros: Websites look good when they function. The booking engine is easy to use and includes good features. Auto responders work well enough.

Cons: Customer support is terrible and mostly off shore. Constant software and integration issues.

Overall: Became part of Kigo when Instamanager was purchased by them a couple years ago. Constantly having issues with the software not working properly, website issues etc. Our website has not been functioning properly for almost two weeks now and it changes from misplacement of items on the site to not functioning at all. Currently guests cannot view any of our listings on our site, cannot get an accurate quote or book online. This is costing us untold lost business and Kigo has no answer other than "you're not the only one." We are currently evaluating other options and will be mercifully exiting their system shortly.

Recommendations to other buyers: Do not recommend.

Vendor Response

by Kigo on September 28, 2016

Dear Walt, We appreciate you taking the time to provide feedback about your experience with Kigo. Kigo is committed to serving our customers above all else and the role we play in the success of your business is of utmost importance to us. We┬┐re happy that you liked the look and functionality of our websites, and apologize for the website issues you experienced┬┐these are not typical for our product. Our team launched a release earlier this month to improve performance of the home page and property view pages. After the launch, we identified issues impacting some of our clients which have since been resolved. The glitch affected everyone differently, and many clients weren┬┐t impacted at all. Our websites are now not only back up and running, but improved to help our clients become more successful than ever. Know that your feedback is valued and heard. We┬┐ve reached out to you to discuss your issues further, and please do not hesitate to contact us again with questions or feedback.

From bad to worse

Sep 14, 2016
2/5
Overall
2 / 5
Ease of Use
3 / 5
Features & Functionality
1 / 5
Customer Support
2 / 5
Value for Money

Pros: ok software

Cons: Bugs + customer support

Overall: Unfortunately Kigo was our choice as a sotware when started the company back in 2012.
I've being a Kigo client since them and the product has always being just ok. But now in the last six months the problems are just an acceptable.
It tooks me 6 months to address with billing department a overbill issue. They just overbill un on US$2000.
Now, due to an update on product all clients website are down for a week. You head right. I do not have my website working for a week now. And for the this seems to be reasonable. and I just got a message saying they do not know when the problem will be fixed.

Recommendations to other buyers: Run a way from it.

Vendor Response

by Kigo on September 28, 2016

Dear Mario, Thank you for taking the time to share your feedback. We┬┐re sorry to hear about the issues you experienced, and would like to provide some clarification. Earlier this month, we launched a release to improve our clients┬┐ websites. Our development team quickly identified issues impacting some of our clients after the launch and was successful in resolving them. The issue only impacted certain websites┬┐we are sorry to hear yours was one of them and understand that your business was inconvenienced during this time. Now, we are pleased to share that the issues are not only resolved, but our website product is new and improved to support our clients. Issues like this are not typical, and should you ever experience problems in the future we are available and eager to help. A representative from Kigo reached out to you already to hear more about your experience and provide support wherever needed. Please do not hesitate to contact them if you have further questions or feedback.

Run Don't Walk Away From This Product

Jul 12, 2016
1/5
Overall
1 / 5
Ease of Use
1 / 5
Features & Functionality
1 / 5
Customer Support
1 / 5
Value for Money

Pros: There is nothing I like about this software or company. They are liars and thieves.

I have never had an experience like this and recommend that you consider your other options.

Overall: After doing some research into vacation rental software products I chose to call Kigo. They seemed to offer a practical and affordable solution. We are a vacation rental company in Mexico with about 100 properties. Our clients predominantly visit from the US and Canada. An essential feature to a software product for our business is having the ability to charge our clients in US dollars as we pay our owners in US dollars. This was the first requirement we shared with Kigo and they promised they had at least 6 vendors who could provide this solution.

We were also interested in the websites they offered, their customer relationship management functionality and the ability for our owners to check the status of their rental independently.

After being convinced that all these requirements could be met with ease we signed up. I paid a year in advance and opted with their website build program for an additional $ 1,000 dollars. We gladly paid them nearly $ 5,000 dollars with great anticipation in September 2015.

After almost 5 months we launched a website which had not credit card processing option. Kigo offered limited training on how to use their system and website. We participated in two "modules" which overlapped to a large extent and were somewhat helpful. We were promised more training which never happened.

I was told it was my responsibility to contact their recommended credit card processors. I contacted each of them with no success. We worked with one Open Pay who was able to process charges in our local currency not in US dollars. This was after months of effort on our part to get the Open Pay system working on our part.

We tried to use their system but it never operating property. We could not provide owner summaries. Two of our owners tried to log on to the owner feature with no success.

Meanwhile Kigo kept charging us every month for a system which never worked. I asked them in numerous emails to please credit my account until we got the system working properly and they denied this request.

Their sales manager stopped responding to my calls and emails. Their support staff tried to help but were not given the proper support to find solutions.

My last interaction with them was for yet another $ 350 dollar charge over the nearly $ 5,000 dollars I paid them for a years service. They have responded that they will look into and let me know.

Recommendations to other buyers: I have spoken to another representative within Kigo who has explained that they have gone through a sale and are working through some kinks. She promised to help in our case but has done nothing. Run don't walk away from this company. It's the worst decision I've made as an owner of a rental business.

Good in parts, but clunky and very poor support

Jun 09, 2016
2/5
Overall
3 / 5
Ease of Use
1 / 5
Customer Support
2 / 5
Value for Money

Comments: We moved our portfolio of about 100 properties to Kigo in November 2015. Aspects are good and aspects are bad. The good: Once issues are resolved the distribution is decent. Revenue management works well. The ops app is functional. The bad: A number of issues that we raised at the outset are still not resolved, and we are now considering them as being more or less insurmountable. Kigo do not seem to be willing or able to address the issues. They are not critical but the detract majorly from various communication automation functions. The app is very "clunky". Reservations take a long time to load etc and it is generally not a user friendly experience. There are also a lot of bugs with downstream channels. We have experienced a lot of issues with our AirBnB, Booking.com and other connections. It is definitely an improvement on our previous software solution (MyBookingPal), and has the potential to be excellent, but it is a long way from finished, and the speed of changes that we have seen in the past six months leads me to believe it will be a very long time before this is a polished product.

Pros: Distribution Revenue Management

Cons: Slow to use Poor customer support Bugs not being addressed

Great online solution specialised in vacation homes

Apr 15, 2016
5/5
Overall
4 / 5
Ease of Use
5 / 5
Customer Support
5 / 5
Value for Money

Comments: We are using Kigo now since about 8 months and are really, really happy with this online solution. The system itself has some bugs but the support team is acting on those matters really, really quickly. When I read some of the bad reviews I can't really believe. The support is always answering any questions - and I asked and keep asking a lot - quickly and with all necessary details. The majour selling point of the system is the channel manager which sync to the typical vacation home portals like homeaway, tripadvisor and many, many others. Renting out an apartment means you don't need to standard hotel sites to be listed on. You need vacation home sites like airbnb, homeaway, flipkey ... Adding a booking is very simple, adding a new property needs some time but once added most of the portals sync descriptions, prices, availability and booking rules. So you add it once to Kigo and then lean back, wait for maximum 24 hours and your are online on your channels. The website solution is pretty nice, especially the new template is beautiful. Just a tip from my side: wordpress isn't really difficult but it takes a lot of time to set up everything. Go and get the help from Kigo for the DIY page and focus yourself on getting bookings and earning money instead of playing with wordpress. So, thanks Kigo and thanks to the german speaking support team! I love the solution and you are all doing a great job!

Pros: Smart software with lots of possibilities to adjust to your business. Simple channel manager syncs to the most important portals

Cons: Sometimes a time consuming job to adjust everything to your CI.

Good product, could be better, works as advertised, improved customer service.

Mar 30, 2016
4/5
Overall
5 / 5
Ease of Use
3 / 5
Customer Support

Comments: The interface is elegant and easy to navigate, but that┬┐s after some initial learning curve. Training was underwhelming when I signed up, but has since improved significantly. I appreciate how using Kigo, besides the useful set of tools, is implementing new initiatives to help guide you through some of the planning and thinking about how to manage a vacation rental company and work in a team environment efficiently. I signed up for 3 functions specifically (Channel Manager, Website, and CRM) which I believe are already a must for most businesses in online travel era. Having them bundled thoughtfully in one place makes Kigo useful. I was asked by a Kigo team member to leave this review and agreed to validate the new level of responsiveness, and problem solving approach to working with customers like me.

First view fantastic, but when You need to solve Your problems, no more so cool :(

Mar 24, 2016
3/5
Overall
4 / 5
Ease of Use
2 / 5
Customer Support

Comments: Kigo is for the first wiev really good, but don't want to work together with customers from their local markets and don't want to solve their problems.

I have really many ideas how to make kigo better, but they dont listen to smaller customers with up to 100 Properties (am I still small with 85 Apartments? :)).
They have their own prios and realize only their top 10.

They think, that eastern European markets are the same like western etc.

I hope, that it can change someday :)

But hoping can everybody.

Much needed leadership change...there's hope for Kigo!

Mar 22, 2016
4/5
Overall
5 / 5
Ease of Use
3 / 5
Customer Support

Comments: I have used several vacation rental software platforms over the last 5 years. Depending on the various sizes and types of business, some are better suited than others. I signed up with Kigo over a year ago and it wasn't a very good start. There were many drawbacks including a limited range of maintenance based functionality and their multi-language functionality needed significant improvement. Basically if you were traveling from Brazil, your website could contain US spellings.

I am pleased to say recent changes at Kigo have given me new hope. Our team is getting timely responses to our questions, AirBnb is working in the Channel Manager, and the new operations functionality is very good. Highly recommend their Operations Management tech. Well done Kigo.

All in all, though it wasn't always the case for me, I'm now happy I decided to stay with Kigo. A little communication goes a long way. I really hope this new change is permanent. Keep up the good work.

Vendor Response

by Kigo on March 22, 2016

Thank you very much for the kind words. It's very important to us that our customers know we are here to partner with them. We want to ensure we have done everything in our power to help them succeed. To your point above, we're not perfect, but you should feel confident in knowing the people behind the brand sincerely care about our customers. We've forwarded this on to the rest of our team internally to validate our new initiatives are starting to pay off. We're here if you need us Louis :)

Software has helped with the start of my business

Mar 21, 2016
4/5
Overall
4 / 5
Ease of Use
5 / 5
Customer Support

Comments: Our experience with Kigo has been great. Purchasing this software was a great financial investment for our business. We could not have accomplished as much as we have in such a short amount of time without the help of our Client Success Manager, Richard Baker. He truly went above and beyond to get all of our questions answered and all of our needs met. Kigo has definitely supported us through this new endeavor and has provided us with many solutions to streamline our processes and provides us with more time to focus on the growth of the business. We are looking forward to all further developments of the software.

Vendor Response

by Kigo on March 22, 2016

Thank you Ashley for your great review and for taking the time to share you experience. Richard and our Client Success Team strive to go above and beyond their endeavors to provide the best customer service to our 1500 clients. Our commitment to drive your business forward and help you achieve your full potential is of up-most importance to us and we're happy to know that you enjoy using Kigo vacation rental software. Richard will keep in touch with you to let you know about our latest development. Best regards, The Kigo team

Bad customer care, bad PMS

Mar 16, 2016
1/5
Overall
1 / 5
Ease of Use
1 / 5
Customer Support

Comments: I had the same experience of Laurent. I join on KIGO without any assistance. They promised to help me to import all the properties from HomeAway or other channel, but the imported only the name and description, no pictures, no facilities.. nothing. They did that in around 1 month.. After 3 months very difficutl to set the system and many times didn't work I decided to stop my account and I paid the Final contract of ¿ 500.

Only KIGO has this system, only KIGO didn't give you a Demo, but you can only buy the service and if you close the account before one year you have to pay ¿ 500... Probably there some reasons..

Vendor Response

by Kigo on March 22, 2016

Hello Emanuele, this is not the type of experience we want for our customers. After reviewing past correspondence, we believe our team was very timely in their responses. We're very sorry you feel differently. Would you be willing to speak with a member of our new leadership team? If it's found that we were at fault, we will gladly review the cancellation situation with you. Please let us know as soon as possible. Thank you.

Problem and problems with Kigo software

Mar 12, 2016
1/5
Overall

Comments: Dear Friends, I would like to tell my experience with Kigo Software as it seems to be important to explain to the world my experience. After make a subscription with kigo all went wrong and I wasn┬┐t able to connect and synchronize my calendar kigo with the different platform like Flipkey, Airbnb, homeaway┬┐ All my parameters were fine, but nobody answer me from the different platform to be able to finalize the synchronization. I ask around 20 times the assistance of Kigo to help me and after 6 months without be able to synchronize my calendar I decide to stop this service because during that 6 months I paid each month around 60 Euros (54 Usd) for nothing. I didn┬┐t get any service for the monthly fees I paid during 6 months. When I finally ask to stop my subscription because I wasn┬┐t able to use this service ( and no one from Kigo were able to help me to synchronize my calendar with the different platform), I get a penalty of 500 USD. At the end I paid 500 usd of penalty + 6 months of subscription┬┐ and all for nothing. I know that few people around me have good experience with Kigo, but I had the experience that if it start wrong┬┐ all become worst and I spend a bit less than 900 euros (around 1000 usd) WITHOUT GET ANY BENEFIT. After all, I asked the management to at least don┬┐t ask me to pay any penalties as they didn┬┐t provide me the service I was paying for and the answer : Sorry this is not possible! I really recommend everybody to be careful with this company and better choose another channel manager with better ethical. For more detail, don┬┐t hesitate to contact me directly. Thanks again

Pros: Nothing really good because we just get troubles and problems

Cons: I ask around 20 times the assistance of Kigo to help me and after 6 months without be able to synchronize my calendar I decide to stop this service because during that 6 months I paid each month around 60 Euros (54 Usd) for nothing. I didn┬┐t get any service for the monthly fees I paid during 6 months. At the end I paid 500 usd of penalty + 6 months of subscription┬┐ and all for nothing.

Kigo or how to loose 1000 usd without get any benefit!

Mar 11, 2016
1/5
Overall
1 / 5
Ease of Use
1 / 5
Customer Support

Comments: Dear Friends,
I would like to tell my experience with Kigo Software as it seems to be important to explain to the world my experience.
After make a subscription with kigo all went wrong and I wasn┬┐t able to connect and synchronize my calendar kigo with the different platform like Flipkey, Airbnb, homeaway┬┐
All my parameters were fine, but nobody answer me from the different platform to be able to finalize the synchronization.
I ask around 20 times the assistance of Kigo to help me and after 6 months without be able to synchronize my calendar I decide to stop this service because during that 6 months I paid each month around 60 Euros (54 Usd) for nothing. I didn┬┐t get any service for the monthly fees I paid during 6 months.
When I finally ask to stop my subscription because I wasn┬┐t able to use this service ( and no one from Kigo were able to help me to synchronize my calendar with the different platform), I get a penalty of 500 USD.
At the end I paid 500 usd of penalty + 6 months of subscription┬┐ and all for nothing.
I know that few people around me have good experience with Kigo, but I had the experience that if it start wrong┬┐ all become worst and I spend a bit less than 900 euros (around 1000 usd) WITHOUT GET ANY BENEFIT.

After all, I asked the management to at least don┬┐t ask me to pay any penalties as they didn┬┐t provide me the service I was paying for and the answer : Sorry this is not possible!
I really recommend everybody to be careful with this company and better choose another channel manager with better ethical.
For more detail, don┬┐t hesitate to contact me directly.
Thanks again

Vendor Response

by Kigo on March 22, 2016

Hello Laurent, it's disappointing to hear your experience with Kigo was unsatisfactory. After reviewing previous correspondence, it's important to know in order to connect to our Preferred Channel Partner list, integrated payment processing and minimum data quality is required as outlined in our agreement. Although there were extended periods of time where it shows we reached out, what's more important to Kigo, seeing as you were a customer, is that we go above and beyond to help make this right for you. Even if that means you're no longer using Kigo. Would you be willing to speak with a member of our new leadership team? If so, we will gladly review the cancellation situation with you to see what we can do. Please let us know as soon as possible and we will have someone reach out. Thank you Laurent.

Disappointing on all fronts - best avoided

Mar 11, 2016
1/5
Overall
1 / 5
Ease of Use
1 / 5
Customer Support

Comments: I signed up to Kigo a year ago and it has been a head ache all the way along. Perhaps if you have an IT whizz and a LOT of patience you can figure out the complex system and and very unsupported set-up process but it was just me and even my IT guy was thrown by the whole thing. The hardest thing was the extent to which the staff at Kigo could not care less and made me feel like I was the problem for not understanding it but having spoken to half a dozen other users I have realised not one of them had fully gotten to grips with the booking system and most were going to throw the towel in.

This is what I have done as I was getting nowhere with Kigo and was wasting time and money for a system that is already built in to HomeAway and TripAdvisor. To add insult to injury having confirmed I would not be charged the cancellation fee (charged if you cancel before 12 months) they have just debited it from my account - even though I cancelled after 12 months. 440┬┐ taken from my account without my being able to stop them...

Kigo have an expensive push to promote themselves and have gotten corporate partners like HomeAway on board to recommend them but this is not to be seen as an endorsement of their product. The company gives the impression of being in a constant state of change with no one knowing what their colleagues and other areas of the business are doing.

If you are still thinking of using them ask your sales person - who will be paid commission for signing you up - to give you the names of 5 other businesses similar to yours that will be happy to discuss how wonderful and easy to use Kigo is before you sign on the dotted line. And if they can then let me know!

Kigo 2.0 is very bad

Mar 08, 2016
1/5
Overall
1 / 5
Ease of Use
1 / 5
Customer Support

Comments: Kigo 2.0 is very bad! Please keep Kigo Legacy, last minute is not working on Kigo 2.0, and the system of 2.0 is much complicated than Legacy.

Is there any chance to use Legacy also for future?
So many people like Legacy more than 2.0, why you won't keep both???

Vendor Response

by Kigo on March 11, 2016

Hi Ronny, Thank you for providing your feedback, we're sorry that you feel that the new version has not been as satisfactory as you hoped. We have forwarded your comments to our Product team. Our development team have also been working on making sure the latest features of Kigo are as powerful and as smooth as possible. We regret that our new platform was not up to the standard you expected. Thanks, Kigo

Although we've just started using Kigo, we are finding it to be very user friendly!

Feb 25, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: Although we've just started using Kigo, we are finding it to be very user friendly, with lots of options! When we were deciding on which software company we were going to go with, after extensive research, we chose Kigo because they offered all the benefits we were looking for at a reasonable price and plenty of support to go with it! Starting a new business can be so overwhelming and seems like a whirlwind at times, but Kigo and their staff have really stepped up to the plate to make sure we received the support that was necessary to accomplish our goals! If we could do it all over again, we'd go with Kigo hands down!

Vendor Response

by Kigo on March 01, 2016

Thank you Kristi for your feedback and for taking the time to share you experience with us. It is always a pleasure to receive a great review from the Kigo family of 1500+ successful short-term rental managers and counting! The role we play in the success of your business is of up-most importance to us and we're happy to know that you enjoy using Kigo vacation rental software. The Kigo team

Terrible Experience w/ KIGO. Do NOT take Kigo!

Feb 19, 2016
1/5
Overall
1 / 5
Ease of Use
1 / 5
Customer Support

Comments: After looking at over a dozen Property managment systems i chose Kigo because of all it was promising in the demos.

It was in march 2015 and Kigo just had been bought by an american company (Realpage) and they were merging the 2 systems and it was a nightmare.

After 6 weeks of trying to get the system setup it was not even close to be operational.
Tons of bugs, our tax calculations for lodging tax not working properly, major problems with the quote system and with integration with airbnb, absolutely nothing what we were trying to do was working.

It took us over 100 hours of work to try to get the system set up but seeing it was going no where close to what was promised, we decided to opt out. The Rep at the demo had promised that if Kigo did not deliver (for example for tax calculations that are complicated in Quebec), then we would be able to opt out and not pay anything.

I wrote at least 10 emails and was NEVER refunded. and the way they calculate the pricing is very expensive because it's a per night you book you pay them a commission.

I consider this was one of the worst business relationships I have ever encoutered in my life.
Please do me a favour: run away from Kigo.

so be aware and run away!

WORST decision i ever made in my business....

Feb 16, 2016
1/5
Overall
1 / 5
Ease of Use
1 / 5
Customer Support

Comments: This is the worst solution ever, runaway while you still can!!!
Horrible support, I┬┐ve dozens of tickets open for weeks without answer or sometimes, i receive an answer after 1 week asking if i still have my issue..... OF COURSE i still have it if no one work on it!

90% Of my issues it seems they never heard about it... come one guys, is it normal that you don┬┐t try to be proactive?

We've lost more than 30K between all the missing reservation due to wrong pricing or last minute booking option not available + the pricing of this solution and all those add-ons.

We were really happy with Kigo 1 but this Kigo 2 (aka instamanager) is the worst choice you can make!

The only smart thing they do at kigo (sign you a one year contract to make sure you don┬┐t leave before!)

Run from this guys!

Feb 15, 2016
1/5
Overall
1 / 5
Ease of Use
1 / 5
Customer Support

Comments: I worked with Kigo system last summer and was the biggest mistake. The software doesn't work as they sell it. There are no Credit card integration, channel manager has very few channels and most of them they don't work.
However the worst part is that they demand your credit card to charge their monthly payment. I was wrongly charged during the 3 months I worked with them. In August 2015 I was charged for 35 days with a occupancy of 110%. ! When I complain about this they said there was a problem with my account and the situation would be rectified. The first mistake was in July and I cancelled my License with them in October because they didn't solve the problem and I'm still waiting for the correction.
Kigo is untrustworthy, the software is very poor and I'm starting to believe they are more of a scam than a proper business. Stay away from them.

You fool me once, you fool me twice - Be warned !!!!

Feb 12, 2016
1/5
Overall
1 / 5
Ease of Use
1 / 5
Customer Support

Comments: We tried Kigo a year ago. Things were going OK, but after they resorted to not providing credit car details to us, we were unable to process our guests reservations and had no choice than to move away. We recently gave them another try based on them being able to be PCI compliant and having a good integration with AIRBNB. After 3 months of a massive amount of work on our side and continued failure for Kigo to deliver into its integration with our 4 main portals, we ended up in a situation with a high number of lost bookings given their inability to send correct pricing to our portals. The Airbnb integration was plagued by issues such as poorly sized photographs due to a kigo error. Booking.com was not displaying rates correctly and sole option was to forego the required damages deposit in our main site. Flipkey and Homeaway did not integrate at all. After many tries - and 3 months of virtually being unable to accept any reservations, we moved out business away. And to add insult to injury Kigo is charging us a 440 euro early termination fee. We will of course fight it, but I should have listened to the numerous negative reviews for Kigo. They did not listen to all of the times we explained our business mode, were not available to resolve any problems and escalation to leaders did not work. They over-promess and truly under deliver. Be warned!!!

Extremely disapponting customer service

Feb 02, 2016
1/5
Overall
3 / 5
Ease of Use
1 / 5
Customer Support

Comments: We were previously an Instamanager account (April 2015), however a few months after onboarding Instamanager, Kigo bought Instamanager and we were required to migrate over to Kigo. Things were going relatively smoothly until roughly 5 weeks ago, we experiences a glitch in our Kigo system that prevented us from being able to issue refunds and also produced error messages when our clients tried paying through the Kigo system. This glitch and the horrendous customer service has been a devastation to our business. We have spent somewhere around 20 hours emailing and calling for assistance and end up at square one each time. We are told this is "a difficult bug and the team is working on it", but we never receive any kind of update unless we call. This has been beyond frustrating- save yourself the frustration and look elsewhere for a reliable software company that has adequate customer service.

Vendor Response

by Kigo on February 10, 2016

Hi Heather, Thank you for providing your feedback, and we apologize for any inconvenience this has caused you. As a company, we are committed to serving our customers above all else and the role we play in the success of your business is of upmost importance to us. Your case has been escalated and our team is currently working on these issues. We will contact you directly with any updates. Thank you for your cooperation. Kigo

Bad management and often changing their conditions

Jan 08, 2016
2/5
Overall
5 / 5
Ease of Use
1 / 5
Customer Support

Comments: Bad management and often changing their conditions.

Sales managers are often cahnging (Europe). You sign with them an agreement and then they push you to change it after a while (they increase their price).

Is quite expensive especialy for regions which has high season only 3 to 4 months per year.

A User Friendly Channel Manager.

Jan 06, 2016
4/5
Overall
4 / 5
Ease of Use
5 / 5
Customer Support

Comments: Our rental program has been working with Kigo for a couple of months now. At Gold Coast we have a high number of luxury vacation rentals (villa's,condo's and town homes) which we wanted to list separately on all our connecting platforms such as Booking.com, Homeaway and Flipkey. Before using Kigo we were only able to upload unit types and not the actual units separately since it would be to much work to keep all platforms up to date with rates and availability.

Since we are working with Kigo we have all our rental units listed on several of the platforms. Unfortunately at this moment, Kigo does not supply a full connection with all the online platforms yet and this still does influence our online visibility for our company. We hope they will start the connection with those pending platforms soon.

Also, the Revenue Management Tool that Kigo provides is a great outcome. It makes our rentals more competitive and absolutely is already influencing our number of bookings. We would however like to have an easy option to exclude some dates from the revenue tool. Right now this does not seems possible.

The support team at Kigo is great. We send them a lot of emails and they are continuously answering us within the next 12 hours at the latest with a clear answer. No need for waiting to solve an issue.

For our company there is one inconvinience, we are not able to get the monthly reports for the short term rentals and the longterm rentals separately from the system automatically. We have to work on the reports manually before we can send this to our customers.

Overall we are very contented with Kigo and we therefore highly recommend this Channel Manager and the Revenue Management Tool.

Bad UX Design, full of bugs and very slow

Jan 02, 2016
1/5
Overall
1 / 5
Ease of Use
3 / 5
Customer Support

Comments: We were user of Kigo Legacy (the old version) before to migrate to the new Kigo.
The old one was perfect except it was not fully connect with Airbnb API and use Email parsing only.

When we decided to migrate to the new one, we expected to get an upgraded release of Kigo 1 fully connected with Airbnb.
Unfortunately, this version is built with a new architecture and from scratch. There is nothing to compare with the old version.
Yes, it brings some interesting features but with full of bugs

CONS :
1) Their UI are not user centered, not intuitive, not efficient. When we needed 1 click to execute a task, now we need few more steps.
This application is certainly designed by an IT Expert who don't know what we do in our business ! All screens and cinematics of screens are data centric instead of business centric.

2) I thing the worst point is the pricing. We have more than 50 flats and it's impossible to manage your pricing because they just provide a list of 365 text boxes where you can fill your price day by day for 1 flat.
There is no distinction for W-E / DayOfWeek. Even if they provide a bulk copy function, it's not efficient.

3) There is an optional feature to auto adjust your rates based on the % of occupancy. Monthly fee: 400┬┐.
On paper, it looks nice. But after 2 weeks using it, we saw some wrong pricing and switch it off. Except the bug, there are 2 bad points for this pricing engine :
- With Kigo, we cannot use the new auto pricing of Airbnb which is better than this one because it's based on the whole volume of Airbnb booking in your city to adjust your rates, instead of considering only your own level of occupancy.
- When the engine sets the price, it updates the base price instead of to push a discounted amount. It's bad because Booking.com allows crossed out prices (% of discount displayed)
it could be nice to show the discount when is allowed by the website. It was available with Kigo 1...

4) Functionalities lost since the new kigo :
- cleaning/staffing scheduler
- color flags to tag bookings that we need to follow

5) Don't expect to get some smart statistics to follow up your activites and do some analysis. They provide this kind of bullshit Data Report generated by a BI engine with zero consideration of the important criteria for our business.

6) Kigo API : I'm not going to detail the issues but there are a lot of bugs and very slow.

PROS :
1) Support team is usually reactive

Vendor Response

by Kigo on January 04, 2016

Thank you for your review, we're sorry that you felt that your transition to the new version has not been as satisfactory as you hoped. We are here to fix any reported issues and our client success and support teams are here to help whenever you need them. We have forwarded your comments to them as well as to our Product team. Our development team have also been working on making sure the latest features of Kigo are as powerful and as smooth as possible. Our new product, Kigo Operation Management (Cleaning, maintenance, Owner & guest management) will be released soon and is an improved version of our old cleaning and staffing management feature. We regret that our new platform was not up to the standard you expected and are committed to fixing any issue reported by our customers. We have already made great improvements since the initial development and we will be happy to work with your account to resolve any remaining issues you may have. Feel free to contact us at any time.

I wish I could give them less than 0 stars. Kigo deserves a Black Hole.

Dec 16, 2015
1/5
Overall
1 / 5
Ease of Use
1 / 5
Customer Support

Comments: Below are examples of dozens of real conversations with Kigo Support Staff illustrating that they truly do not understand how their software works.

Me: Hi Kigo, something seems to be wrong with our Kigo Wordpress website, there┬┐s no property image included when sharing the page link on social media. Attached are screen shots, links and reports from Facebook that show exactly what the problem is (https://developers.facebook.com/tools/debug/og/object/ hint: ┬┐og:image is missing┬┐)

Kigo: Our test post shows no errors. (attached image) CASE CLOSED, thank you!

Me: Please re-read my first message re: property images not showing in social media posts and notice that your screenshot is exactly like the one I sent to you when I said this wasn┬┐t working: no property image!

Kigo: The social sharing plugin included in our uneditable template doesn┬┐t work well and you can┬┐t turn it off or install your own. Try an outside service like Addthis!

Me: An outside sharing service doesn┬┐t change the fact that the info needed for sharing isn┬┐t included because the template functions aren┬┐t putting it there

Kigo: We don┬┐t support sharing property images on social media. We removed that function on purpose.

Me: You removed the ability for property managers and owners to effectively use the #1 marketing venue in the world? You purposefully want to hinder their ability to advertise properties and increase bookings by way of Social Media? Please confirm this.

Kigo: You are correct, we removed your ability to share a property link from your Kigo website on social media with an image of the property included. Case Closed.

---

Me. Hi Kigo. Our calendars aren┬┐t synching correctly with HomeAway and we┬┐re getting double bookings. Here are a bunch of screen shots, supporting links to our site, FlipKey, TripAdvisor and HomeAway.

Kigo: That┬┐s a problem with HomeAway.

Me: HomeAway only displays what you feed them. Hey HomeAway, what┬┐s going on?

HomeAway: We only display what Kigo feeds us. Here are screenshots and links to support that Kigo is sending us the wrong data.

Kigo: Why don┬┐t you turn off the online-booking feature so guests can┬┐t double book?

Me: What's the point of having Kigo if we can't have online booking and correct info sent to distribution channels?

---
I have 15+ years of programming experience, worked w/ 5 property management systems and I have never, ever seen this level of incompetence from any software company.

Decent Software for small business

Nov 30, 2015
3/5
Overall
3 / 5
Ease of Use
1 / 5
Customer Support

Comments: Kigo is a decent software as long as you dont have many properties. All the elements are there and it has sure helped us to grow our business up to a certain point. It doesnt solve all of your problems since the only imported inquiries comes from its own website or HomeAway.com. I am really grateful and wish I could continue with this software, but we are having needs in our growing business that makes Kigo service just not enough. The support team is not easy at all to help us solve our problems. As it was said in another review, some of the staff are really friendly and helpful, and those are most times the ones that makes the first contact. When you reach the moment that they have to forward your contact to someone from an specific area (which would probably be the person that would solve your actual problem), it gets really hard to actually get any kind of help or even an answer from them. We had our monthly fee increased due to the new version in September and are still waiting for the migration, which after reading some of the most recently reviews, makes me wonder if the delay is a good thing or not. We are currently looking for a new software that helps us to have a better relationship with our property owners and recurring guests, which is something that Kigo doesnt help at all. Its is for sure a great software to start and will help your work development from messy to good, but not great.

The reservation management, property database, HomeAway and Booking.com sync are really nice.
The housekeeping management and contact management and most of the other season rental portals (like TripAdvisor, Wimdu, AirBnb) are really poor or just not good enough to count as a positive point for the software.

I feel really bad for the support team that actually try to provide a good service because their co-workers are the ones that makes their life difficult.

Kigo is perfect for us to help us maintaining our high level of service!

Nov 19, 2015
5/5
Overall
5 / 5
Ease of Use
4 / 5
Customer Support

Comments: We are a small vacation rental and property management business on Bonaire (Dutch Caribbean), ran by my girlfriend Debby and myself. No co-workers. To be able to grow, in terms of extra villas and apartments to rent out and manage, we really needed a system that could automate our tasks without losing the personal touch towards our clients and (future) guests. KIGO was this solution. The biggest impact is the easy to work with lead system. Fast calculation of rates, quick, personal response, automated follow-up schedules. it┬┐s perfect for us!

We┬┐d previously tried a free system which had some good features, but when we wanted to expand our business we needed something more complete. It┬┐s a fast and clear way for our leads to find out if we have anything available for them. It definitely helps us to get more bookings. Before KIGO they would send us an e-mail or called us, we had to calculate the prices and reply to their inquiry. Now, thanks to the KIGO site, it┬┐s automated.

They listen to the features property managers want to see and are looking forward to seeing what they implement from our suggestions in the future!

Sunwise Bonaire

Now delivering and new platform is not what they say...

Oct 29, 2015
1/5
Overall
1 / 5
Ease of Use
3 / 5
Customer Support

Comments: I used to use Kigo Legacy and it worked fine. A few problems here and there but the basics where there. Now with Kigo 2.0 is has been really complicated. Their way to explain the set up is terrible and the platform is full of bugs. Client manager tries to help but it is not her fault. It is just not stable yet, not a good platform for sell so far. I am not happy at all and I am not sure it is worth the price.

Vendor Response

by Kigo on November 03, 2015

Thank you for your review, we're sorry that you felt that your transition to the new version has not been as quick or simple as you hoped. We are here to fix any reported issues and our client success and support teams are here to help whenever you need them. We have forwarded your comments to them and they will be in touch. Our development team have also been working on making sure the latest features of Kigo are as powerful and as smooth as possible meaning you can manage your properties without any further delays or problems. We regret that our new platform was not up to the standard you expected and are committed to fixing any issue reported by our customers. We have already made great improvements since the initial development and we will be happy to work with your account to resolve any remaining issues you may have. Feel free to contact us at any time.

When Kigo became a No-go

Oct 13, 2015
1/5
Overall

Comments: Kigo has newly been taken over by the American company Realpage and that is not an advantage for the clients. We have been clients for over a year and suddenly they raised their prices. I complained as Kigo didnt made any improvements to the existing software! So I had a phone call from a Sales Manager who promised me that we would be up runing in 90 days with the New Kigo. He really convinced me about this new product and I accepted the new prices too. But nothing happened and after 70 days I contacted my Account Manager and she had no idea about this. But she also inform me that I needed to buy a new website for the price of 4000 ┬┐ (a very important detail that the Sales Manager forgot to tell me when he was selling the New Kigo) We lost a lot of time because of this horrible customers service. Furthermore they sacked the Account & Sales Manager and the Sales Director admitted that Kigo made a big mistake and that they have been understaffed. But at the end of the day they didnt take responsability for their mistakes. Our case went to their "Top Management" and they declined to give us any reduction for their mistakes. The product is good, but they completely lost it when it comes to customers service and therefor Kigo is a No-go for us.

Not all it's cracked up to be

Jul 09, 2015
2/5
Overall
2 / 5
Ease of Use
2 / 5
Customer Support

Comments: The system is not very user friendly and it doesn't work well with Airbnb at all as there are quite a lot of manual things you need to do, like manually enter email addresses in the customer record. No emails are imported into the system either so you have to check your email separately. Only confirmed reservations are imported which means any enquiries are not. There is also no accounting so if you want to analyse how the business performs you will need to use a separate package for that and for invoicing etc. If you buy a website and you then decide to move, you will lose the website which means you will be out of pocket for over a thousand dollars. And if you want to change the website to one of the new sites, you have to pay all over again. So again, wasted money.
The customer support is patchy. Some of the support team are great whilst others are very slow to respond and fail to answer the questions asked.
There is a new update coming out in October which they tell me is amazing but I am not sure I will be staying to see it.
Overall its clunky and expensive. I am looking for an alternative system that is simpler to use, is more user friendly and costs less. I hope this isn't the best on the market - as claimed by Kigo.

Vendor Response

by Kigo on July 10, 2015

We are sorry to hear you have had problems with Kigo. We sent your comments to our support and development teams. In regards, to our websites, they are integrated with the account so if you close the account, you will lose access. However, you remain the owner of, and always have the option to export all your data, and in our new plans, the initial website incurs no extra charge. The changes we are unveiling later this year are much more than an update, it is a complete new system. We have been listening to the feedback of our customers and have spent a great deal of time making changes. The result, is a smoother, more powerful system that connects to more portals. In particular, our connection with Airbnb has been vastly improved, with the manual data entry problems being removed. We have also added to our support staff significantly and have invested in training to make sure every customer can get expert help when they require it.

Not happy

Jun 21, 2015
1/5
Overall
1 / 5
Ease of Use
1 / 5
Customer Support

Comments: Kigos Free templates are really bad full of mistakes.
If you want to improve them they charge 125 euros an hour.
I think they made bad templates just so you would use their design team 900euros for some changes 3000 for a full custom.
I was told by their sales people the system would send photos and information to all portals using a sync .
which I thought was great......
I would just have to input into kigo one time and then sync .
Rubbish we have to upload descriptions and photos each time we want to join a new Portal.
which takes a lot of time .
I Just want to run away from this company very Bad experience very misleading.
we are now with them 3 months and still very little help apart from the 2-hour training in the beginning.
we wasted so much time with the template which we were told we could edit .but really they have just put restrictions everywhere.
Whoever designed the free templates knew everyone would have to call the design team in kigo.
where the can charge 125 euros a hour .

Vendor Response

by Kigo on June 22, 2015

Dear Inga, Regarding templates, we only charge for professional services to make changes and modifications to the standard template, not to fix any bugs. We would like to apologise for any delays or confusion caused. But, with a wordpress website, you have to add and control the content of the site once the template has been created. This requires work on your side, which is made clear. We are unable to be flexible with the template design or offer modifications. We made certain changes to your template free of charge. But, as these sites are a standard format that we provide to many customers, we cannot make further changes without having to charge our professional services rate. Regarding your information sync issue, we are checking your account and have raised your case with your account manager. They will be in touch shortly. We are committed to resolving all problems and are sure that Kigo will become a powerful tool for your business Our apologies for all inconvenience.

Beware

Apr 01, 2015
2/5
Overall
1 / 5
Ease of Use
1 / 5
Customer Support

Comments: Sounds great but has quite a few bugs, including the fact that your property listings must be on an exclusive contract or you have to contact your competitors to access you clients!!
Kigo does not seem to have any intention of resolving this major and many other mminor problems. Also takes them forever to create your website .

Vendor Response

by Kigo on June 29, 2015

Dear Carol, We┬┐re sorry to hear this. Kigo is an evolving product that we improve each and every month. We are committed to fixing any problems that our customers report, major or minor. As well as adding new features that our customers need. Our support team and your account manager are always available to contact regarding specific issues and we always resolve them quickly and completely. Secondly, if you share management of a property with a third party, be it a competitor website, then you have to arrange content they post or change with this company. This must be resolved between you and the company when you agree to do business. Finally, our fully custom websites are generally created in 60/120 days, but can take longer based on the features and design that are requested by the customer. Our times given are a guide and a completely custom designed site will take time to complete, depending on the features requested and the communication between both parties. Thank you

time consuming and difficult to set up

Aug 18, 2014
3/5
Overall
1 / 5
Ease of Use
2 / 5
Customer Support

Comments: I struggled with this software and spend hours trying to get it set up to work .

I only found out after investing hours and lots of $ that it would not work with Flipkey so was only going to accomplish 1/2 of what I wanted it to do.

It seems like a great software but be prepared to put lots of hours into getting it set up with little support from the company. They will be happy to send you links to try and figure out your issues.

I was offered a discount to try it one more month and when I declined they charged me the whole month at full price (4 days into the month)

After all the time they pursued my business I expected better service

Vendor Response

by Kigo on September 01, 2014

Dear Linda, Thank you for leaving a review. We are sorry to hear that Kigo wasn┬┐t suitable for you. We are working with our customers and taking feedback like this on board in order to improve our product, and our service. In a few months we will have a new version, with new features and more channels. We would like to invite you to try this when it is available and see if our changes make Kigo more suited to your business and easier to use. Best regards, The Kigo Team.

Great calendar system

May 16, 2014
4/5
Overall
4 / 5
Ease of Use
4 / 5
Customer Support

Comments: This calendar system offers real time booking which facilitates the booking system of apartments. It also alerts you with an email when a new booking occurs. I love that it can link with partner agents to offer your rentals and increase your profitability!

most comprehensive and easy to use system on the market

Mar 12, 2014
5/5
Overall

Comments: Highly recommend Kigo! Great in-depth platform, yet very easy to use. Wonderful customer service as well - a real partnership. The Kigo Channel Manager has helped me get many more bookings while I actually do less work because automatically keeps all my availability calendars up to date everywhere - a real time saver!

Great management software

Feb 12, 2014
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: I have been using the Kigo services for over a year. The Kigo team has been continually improving its service, products, and accessibility. I have seen over my membership period how the company has grown professionally and continues to strive to provide better services to clients.

Review from Happy People Barcelona

Jan 30, 2014
4/5
Overall
4 / 5
Ease of Use
4 / 5
Customer Support

Comments: This is a complete Channel Manager. You can have all the information you need to manage your reservations and the customer service is always available to help you. But we miss a longer trainning, so we can have a better idea about how the complete sistem works.

Great and efficient software

Jan 29, 2014
4/5
Overall
4 / 5
Ease of Use
4 / 5
Customer Support

Comments: Kigo changed our daily life and business approach !
The software enable us to synchronise calendars with our other business partners what saves us a lot of energy and time.
The statistics and other parameter options helps us to increase our business opportunities and define a better and accurate marketing strategy.
We defintely recommend the KIGO software for rental companies...

Great software improving day after day

Jan 28, 2014
5/5
Overall
4 / 5
Ease of Use
5 / 5
Customer Support

Comments: We use Kigo since early 2013 , both the management system and website. We are very happy and satisfied with Kigo as daily tasks are much easier. It is 100 % geared for vacation rental.

Software is relatively young but improves fast, listening to customer needs and implementing solutions that best fit the way to work of most of them . Personally I think it lacks some features, but I am confident that with the pace of updates that take , some of them will soon be implemented.

PROS :
- It is very fast and very stable. We have never had a service failure.
- The channel manager synchronizes perfectly with no errors or problems , totally reliable.
- Very easy to contact other agencies for exchanging properties.
- The customer service is always available for questions or troubleshooting.

CONS:
- Relatively complicated for a basic user , at least in Barcelona they do not offer classroom training, on the other hand they do offer video tutorials , webinars and as I said you can call them for questions.
- The channel manager lacks of some major portals.

Nice software

Jan 23, 2014
4/5
Overall
3 / 5
Ease of Use
5 / 5
Customer Support

Comments: Kigo is the first software we tested so can't say how better is compared with others, but i can say it's a usefull tool. They had the great idea of connecting agencies to boost networking, it works, it's a huge potential of growth, and it is something don't think others do.

There are still some things to fix, it's a young platform, but they work hard to implement all the features, it's very dynamic and it's growing fast.

It takes some time to set all the tools they provide, of course, and we're still doing this, but once it's all done you manage to save some time, which is actually the reason why you need a software.

In general we're satisfied with Kigo and suggest it to others.

The best system to grow up

Jan 13, 2014
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: I started using Kigo in august 2013, I already know about their channel manager and calendar syncronization after working for 7years in an international short term rental agency online. Kigo system is perfect to manage bookings from several websites and also to prepare the check in and check out process. It is more than a website or a channel manager, it is what I needed to grow up faster and properly. Customer service and support is also very eficient, always have someone to assist me in my requests. I strongly recommend this system, software and company.

Stop and take a closer look at Kigo...

Jan 08, 2014
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: I have been using Kigo since April 2013 and I am thoroughly impressed. I have witnessed Kigo develop, improve and grow at an astonishing rate. I have no doubt that Kigo is revolutionising the online reservation management system and I am pleased to have chosen to invest in a company that is at the forefront of our industry.

The assurance I have in Kigo has given me the confidence to invest in a second fully integrated rental agency. The invaluable advice and guidance I have received from my dedicated Kigo web designer allows me to write such a glowing testimonial. Within just one year, I have witnessed the rapid development of skills at Kigo and crucially I am able to capitalise and implement the latest achievements to my new Kigo designed website.

With a second website about to be born, Kigo has, by definition, grown to become an extension of myself- I am synonymous with Kigo! I urge you to take a closer look at Kigo┬┐s proposition - it will be the best decision you make.

Professional Software. Best Solution

Dec 04, 2013
5/5
Overall
4 / 5
Ease of Use
4 / 5
Customer Support

Comments: After 4 years with a Taylor made site of mine, ┬┐fighting┬┐ everyday for new features, having to present Update Memos every month to improve very little, but paying a lot, I felt I had to change my way of working.

Kigo then appeared as a new solution, almost as an answer for our preys. A professional software, with loads of features and possibilities, open to new developments according to the short term rentals sector evolution.

The back office is very complete, with very helpful reports for both the agency and the owners.
Calendar synchronization with other sites is very assistive ┬┐ even if still not totally automatic, as well as the dashboards which makes our logistics much easier.
There are some limitations, though, that I believe will be surpassed, like the integration with a newsletter software, and the data base of our clients for posterior utilisation, for instance.

Overall, it was definitely for us a success factor migrating our website to Kigo┬┐s Software. I can say that we grew, last year ┬┐ our migration year ┬┐ 100% in volume and team working.

Such a time savior ! Great Software

Nov 26, 2013
5/5
Overall
5 / 5
Ease of Use
4 / 5
Customer Support

Comments: I have been using Kigo since mid-2012, and i am extremely satisfied !
Pros: half cut my work load in replying emails by half with the templates & inquiries import, have an overview of my calendars at any time, great notifications / automatic emails to help marketing wise as well, easy tracking of payments
Cons: only one user at this point (your staff can access your numbers anytime...), but i am sure the developers are working on that, takes some time to imput all data/property but once its done, its done !!

Kigo vacation rental software

Nov 18, 2013
5/5
Overall
4 / 5
Ease of Use
4 / 5
Customer Support

Comments: Kigo offers a wide range of possibilities to create your own idividual vacation rental homepage however you want. All the tasks, settings and configurations are nearly endless, what sometimes can lead to a problem.
But after investing some time into the program I discovered all the great features that come along with kigo. Kigo has what you need and what you want for your rental business.
What I like is the fast support even sometimes the problem could not be solved, there is always someone you can talk to and is willing to help you in any way.
The only negative point for me is the coplexity of the software, it takes you some time to understand how it works and how to set up everything. Once you are familiar with it, it makes your work just so much easyer and faster.
I also like that kigo always provides some new features like the "channel reports" so I see it is not just a program you buy once and thats it, it is always developing to fit the needs of the customers.

Kigo a good partner that makes our daily business easy

Nov 17, 2013
5/5
Overall
5 / 5
Ease of Use
4 / 5
Customer Support

Comments: We have been working with Kigo now for almost a year. The change from our previous partnet to Kigo brought us a lot of benefits.
We would say that the compatibility to other holidayrental companies and also to booking.com is the biggest pro. The customer service and the tutorials are helpful.
Also complementary products such as SEO work are very good.

The only not really saisfying thing is that some things that we wanted, and that have not been requested by any partner before can take a while till they are ready.

Review Collaboration with Kigo

Nov 07, 2013
4/5
Overall
4 / 5
Ease of Use
4 / 5
Customer Support

Comments: After one year of working with Kigo, I can say Kifo offers a beautiful concept for businesses in the travel industry, but is not totally consumer friendly yet on all aspects.
Pros: great CMS where you can fill in almost all content on your website yourself
Cons: the rent calculation is not organized in a very consumer friendly way: it takes a lot of time to fill in the price calculation when you work with different prices throughout the year.

Best software for Vacation Rental agencies/operators!

Nov 06, 2013
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: We were using another software previous to Kigo and when we compared the pros/cons especially when growing rapidly with many properties Kigo provided so much more benefits. The platform is very user friendly and the templates for the webpages are really great looking. We are very happy to have moved to Kigo. Technical support answers really fast and you are able to contact via Skype as well and that makes it so much easier. The Kigo platform has given us a lead among the other rental agencies in our country and we are extremely happy with the results.

The Framerys

Oct 25, 2013
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: I consider Kigo is a very useful tool, user-friendly and efficient, simplifying the booking process. Kigo has grown considerably giving their users more exposure to other portals and agents. A great platform for the ease of calendar linking. Guests can visit the site, enter dates, see available apartments, see exact pricing, and book instantly online.
Overall I would highly recommend this software.