# LogicMonitor Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is LogicMonitor the right Network Management solution for you? Explore 119 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/113371/LogicMonitor/reviews --- LogicMonitor 4.6 (119) [View alternatives](https://www.capterra.com/p/113371/LogicMonitor/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Reviews of LogicMonitor Ease of use 4.3 Customer Service 4.6 ## Pros and Cons in Reviews AI Andrew I Infrastructure SpecialistLegal Services, 1,001 - 5,000 employeesUsed the software for: More than 2 years. “It did not take long to add the servers we want to monitor, and we are enjoying all the options to monitor specific aspects we were not able to monitor before with our previous product.“ April 4, 2025 BM Bryan M Network EngineerFood & Beverages, 1,001 - 5,000 employeesUsed the software for: 1-2 years. “LogicMonitor is significantly more expensive than some competitors for similar products and has a less robust user base as far as developing custom attributes and items, so there can be some delay between when an appliance or product is on the market and when it's readily available for monitoring in LogicMonitor.“ May 19, 2023 MR Mathieu R Programmeur JouabilitéGambling & Casinos, 1,001 - 5,000 employeesUsed the software for: 6-12 months. “LogicMonitor gave me a clear picture of system health without requiring long setup sessions.“ November 28, 2025 PS Phil S LAN/WAN EngineerFinancial Services, 1,001 - 5,000 employeesUsed the software for: Less than 6 months. “This is supposed to replace our existing monitoring tools, but has caused extreme frustration with those of us tasked with building, monitoring, and maintaining it.“ May 18, 2023 JF Javier F Partners ResponsibleConsumer Electronics, 11 - 50 employeesUsed the software for: More than 2 years. “The customizable dashboards and automated alerts are incredibly helpful for keeping track of our network performance.“ September 8, 2024 Th Travis h Network EngineerTransportation/Trucking/Railroad, 1,001 - 5,000 employeesUsed the software for: More than 2 years. “The hardest part was setting up a triage of alerts during business and non-business hours. “ May 18, 2023 TL Tim L Systems EngineerConsumer Services, 1,001 - 5,000 employeesUsed the software for: More than 2 years. “Our goals were to deploy a product that would provide a single status view of our infrastructure, help us identify which teams to engage when issues occur, and utilize Saas options from our chosen vendor.“ May 18, 2023 SM Shriram M System AdministratorBanking, 501 - 1,000 employeesUsed the software for: 1-2 years. “Reporting customization is low, needs more flexibility“ May 19, 2023 ## Showing most helpful reviews Showing 1-25 of 119 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use William G. Manager Cloud Operations Information Technology and Services Used the software for: 2+ years ### "Logic Monitor quickly becoming a complete observability platform" June 7, 2023 5.0 It has always been good but again we are reevaluating our willingness to attach such a large price tag to our monitoring. Its regrettable because we are deeply imbedded in Logic Monitor and much of our processes will need to be refactored with a new solution. Pros Flexible data sources is probably in my opinion the greatest feature of LM. Not only can you easily modify existing ones but write your own to monitor really anything that has an IP. Cons The incremental increase in cost is starting to push us to start look at doing some/all of our monitoring with other tooling. Additionally, the kubernetes cost model is encouraging us to bake monitoring software into our clusters and remove those clusters from Logic Monitor. Alternatives considered [Nagios XI](https://www.capterra.com/p/152793/Nagios-XI/)[Splunk Enterprise](https://www.capterra.com/p/94317/Splunk/)[New Relic](https://www.capterra.com/p/118128/New-Relic/) Reason for choosing LogicMonitor features, cost and ease of deployment. Switched from [SolarWinds Service Desk](https://www.capterra.com/p/129478/Solarwinds-Service-Desk/) cost was the biggest reason, we were also pleased with the feature set and not needing to buy everything we need a' la carte Review Source AI Andrew I. Infrastructure Specialist Legal Services Used the software for: 2+ years ### "Logic Monitor - A GREAT solution for monitoring Infrastructure!" April 4, 2025 4.0 It has been positive and we are glad we have it! It did not take long to add the servers we want to monitor, and we are enjoying all the options to monitor specific aspects we were not able to monitor before with our previous product. Pros The flexibility, the accuracy, the in depth things that can be checked on monitored with. There are many different type of alerts that seem limited by the users imagination. We monitor such infrastructure metrics such as CPU/Mem/Disk/Network/IO. The scripting is extremely powerful. Cons The learning curve is EXTREMELY steep! But that comes with the fact that the more flexibility a tool has, the more complicated it can be. The tool does not have the functionality of auto discovery, be it active or decommed servers. The script writing is a bit difficult to learn, but you can at least try to use the wizard that is built in. Switched from [Servers Alive](https://www.capterra.com/p/130128/Servers-Alive/) We outgrew Servers Alive. We still use Servers Alive as we transition. Review Source PE Pete E. Head of IT Services Education Management Used the software for: 2+ years ### "Great look and feel, but complex for custom stats" February 25, 2025 3.0 The product really does do what its meant to. I did find their billing system difficult though and could never get the credit card info to display. Pros LogicMonitor can capture a wide variety of stats from endpoints. It is also easy to navigate and quick to respond. Cons It was incredibly complucated to do custom reports and charts. There were specific guides on their site for a variety of systems but I needed something out of the box. Review Source TB Tamer B. ProdOps Engineer Retail Used the software for: 1-2 years ### "I like it so much " April 30, 2025 5.0 My experience with LogicMonitor was that we had accurate monitoring, which helped keep our infrastructure running. Pros The ability to monitor VMs and list the alerts depends on the VM. Also, it was helping us to monitor SQL Cons The UI was old, and there is room to improve the user experience in the silences. Alternatives considered [Grafana](https://www.capterra.com/p/196036/Grafana-Enterprise/) Reason for choosing LogicMonitor Cheaper, and the plan was to consolidate our monitoring in one tool Review Source CM Craig M. Sr. Systems Administrator Business Supplies and Equipment Used the software for: 2+ years ### "Decent product at a fairly budget friendly price" May 16, 2023 4.0 Pros This is a good product for easy NOC style monitoring of your server and network infrastructure. You can even embed apps such as security cameras into your NOC board. Alerting works well and allows for escalation stages and different paths/types of alerts. The history information for disks, CPU, and memory usage have helped track down issues and it can predict upcoming usage trends. The support you get from their team has always been above par and probably the best support from any product we have purchased. Cons The available widgets for their dashboard could use some visual additions and maybe an overhaul. I have seen some cool looking boards though if you put the time and effort in. They need more updated and modern looking examples in their gallery. Switched from [WhatsUp Gold](https://www.capterra.com/p/96050/WhatsUp-Gold/) Easier to manage, cloud based, excellent support. Review Source TH Travis H. Network Engineer Transportation/Trucking/Railroad Used the software for: 2+ years ### "LogicMonitor NPM/alert meets all requirements with all Network Engineering and NOC " May 18, 2023 5.0 Overall, it's a great cloud-based tool that continues to develop the product. Pros Meets all our requirements with NPM and Alertings, easy to setup and add devices. The cloud dashboard is easy to use. Cons The hardest part was setting up a triage of alerts during business and non-business hours. It takes time to figure out the best way to handle spam-alerts due with a single device event that affects other devices in the stream. Switched from [NetFlow Traffic Analyzer](https://www.capterra.com/p/216637/NetFlow-Traffic-Analyzer/)[Security Event Manager](https://www.capterra.com/p/182242/Log-Event-Manager/)[Hybrid Cloud Observability](https://www.capterra.com/p/10001403/Hybrid-Cloud-Observability/) More features with hybrid design and cloud dashboard. In addition, doesn't have security vulnerabilities which SolarWinds had often. Review Source PB Philip B. SSE Information Technology and Services Used the software for: 2+ years ### "Great Operational Monitoring Platofrm" May 15, 2023 5.0 We've had a wonderful experience with LogicMonitor overall. Easy to setup and use, provides timely alerts and good monitoring data overall. It supports all of the devices we need it to and their support is great. Pros LogicMonitor is an easy to use operational monitoring platform. We were able to quickly deploy it across our entire envirorment. Cons There are a few quickrs to the LogicMonitor UI. The alerts tab for the past few years has a different UI than the rest of the product. It's not a huge deal but at some point Logic needs to address that. Alternatives considered [Datadog](https://www.capterra.com/p/135453/Datadog-Cloud-Monitoring/)[Dynatrace](https://www.capterra.com/p/81932/Dynatrace/) Reason for choosing LogicMonitor Functionally and cost. Both datadog and dnyratrace were twice the price and provided limited additional features. Review Source vkrK vinay kumar reddy K. AZURE ENGINEER Insurance Used the software for: 2+ years ### "One of the best Monitoring Tool" May 18, 2023 4.0 All are good the overall features are good Pros Overall features are good especially the grouping and alert ruling features are good Cons Sometimes it get slow in the portal. It should have an application rathet than web app Alternatives considered [Datadog](https://www.capterra.com/p/135453/Datadog-Cloud-Monitoring/) Reason for choosing LogicMonitor I havent tested the other tools so cant judge Review Source EAJ Esami Allan J. Web developer Information Technology and Services Used the software for: 2+ years ### "A great IT infrastructure management system." August 6, 2025 4.0 Use of the tool has ensured unified visibility across all our systems. The product has also provided us with real-time alerts incase of an usual activities. Pros Ability of the software to easily connect with other tools. Effectiveness of the software in alerts monitoring and notifications management. Ease in implementation and setting up. Cons The software has very limited alerts options and complex network traffic analysis. Support services of the software are also not so reliable. Review Source GM Giacomo M. Communications Manager Facilities Services Used the software for: 1-2 years ### "LogicMonitor Has Brilliant and Accurate Features" September 24, 2025 5.0 Pros It is easy to monitor our IT environments using this powerful platform. LogicMonitor has exceptional capabilities that make work easier for us. Cons LogicMonitor has been brilliant since we deployed it in our company. The features of LogicMonitor are exceptional. Review Source PV Paul V. Head of Operations Information Technology and Services Used the software for: 1-2 years ### "LogicMonitor Is a Powerful and Reliable Solution" December 8, 2024 5.0 My experience with LogicMonitor is amazing. Pros LogicMonitor has been an exceptional alerting and monitoring solution. I am impressed by the amazing capabilities of LogicMonitor. Cons LogicMonitor has been functioning effectively. LogicMonitor is the best. Switched from [Campaign Monitor by Marigold](https://www.capterra.com/p/76928/Campaign-Monitor/)[PRTG Enterprise Monitor](https://www.capterra.com/p/246294/PRTG-Enterprise-Monitor/)[Redgate Monitor](https://www.capterra.com/p/141452/SQL-Monitor/)[Server & Application Monitor](https://www.capterra.com/p/179418/Server-Application-Monitor/)[Network Performance Monitor](https://www.capterra.com/p/146805/Network-Performance-Monitor/) The capabilities of LogicMonitor are superb. Review Source TL Tim L. Systems Engineer Consumer Services Used the software for: 2+ years ### "Great combination of function and flexibility" May 18, 2023 4.0 Our goals were to deploy a product that would provide a single status view of our infrastructure, help us identify which teams to engage when issues occur, and utilize Saas options from our chosen vendor. It took some time and work, but Logicmonitor was the product we needed to meet our monitoring goals.Logicmonitor helps us identify problems quickly, and see when recovery is complete. Monitoring data history has been extremely useful to conduct post mortems, and predict where resources might be better deployed.Dashboards have allowed us to share pertinent information with non technical parts of the business, so they can see when problems exist without needing to call.Overall, a great product that helps our business function. Pros Provided datasources cover most equipmentCustomizationProduct SupportMature product Cons Reporting not as customizable as desired Review Source AH Adam H. Sr. Sys Admin Financial Services Used the software for: 2+ years ### "LogicMonitor from a System Administrator View" May 18, 2023 5.0 Pros I like how it is very agnostic with the platforms it monitors. It can (with effort) monitor anything you want. Their customer service is top top TOP tier. I also like its integrations and the module exchane. Cons I feel like RCA can be approved upon. I also feel like actually creating monitors can be quite difficult if its custom. Review Source DR David R. IT Manager Pharmaceuticals Used the software for: 2+ years ### "LogicMonitor Review" May 18, 2023 5.0 My experience with LM has been very good. We're currently in the process of revamping the tool in our infrastructure and that's been going smooth. Pros LM has tons of features that enable monitoring of very intricate pieces of the infrastructure. Cons Due to there being so many intricate pieces, fine tuning everything can be time consume and a little difficult to get correct without learning the tool inside and out. Review Source eC ed C. Systems Administrator Gambling & Casinos Used the software for: 1-2 years ### "Global Tote Review" May 18, 2023 4.0 No real issues, like the product, but tuning alerts is cumbersome Pros Ease of use, easily tune alerts, no need to add datasources as the ones we need are pre populated Cons Sometimes too noisy, alot of work tuning Review Source OH Oliver H. Network Administrator Automotive Used the software for: 6-12 months ### "LogicMonitor - Powerful and Customizable Monitoring" May 18, 2023 4.0 Great experience. Pros Easy to add new devices. SNMP profiles preconfigured for most popular manufacturers. Great dashboarding and customization. Cons A little tricky to write your own custom monitoring modules independently. However, good product support and knowledgeable deployment success teams. Review Source AD Andy D. Director Used the software for: ### "SPS Commerce User Review" February 26, 2014 3.0 Hello, I will try to bullet out a list of pros and cons below. My overall impression of Logic Monitor is a positive one. I have been happy with the scale at which we are able to adopt the systems. In itself Logic Monitor is a great service but I'd like to see more invested to integrate with other popular monitoring services like PagerDuty, etc. A few minor inefficiencies in the UI, but nothing major for us. . and by the way your support is great! Pros Exceptionally consistent! It's easy to be confident that all our alerts across the board are consistent unless set otherwise manually. -Flexible. I think the tool has just the right level of flexibility to it so that we can organize alerts and hosts in a manner that effectively aligns with our business. Visibility. Implementing the tool right as really increased our team's visibility to our overall health and performance. It's been a great win. Cons Pagerduty integration. There is a lot that we use Logic Monitor for but it will never be our ONLY monitoring tool, as a result we need a service like pager duty as a central hub to manage and maintain our alert streams. It is incredibly cumbersome today to not have resolutions close out alerts in PagerDuty and also to not have alerts that are acknowledged in pager duty acknowledge in Logic Monitor. This is the most important con to us right now. Transparency. There are some nice features that help you see the various alerts whether it's the alerts tab counters (that show on the main page) or the way hosts highlight when they have alerts associated. I would like to see more detail on those features, for example if there are 13 critical alerts, it would be nice to know how many are already Ack'd without clicking into the alerts tab and searching for those alerts. It would also be ideal if you could highlight the "hosts" on the hosts tab with the color of severity of their alerts. We spend a lot of time in the host view and being able to see a host highlighted yellow, orange, or red would be helpful to faster decision making. The alerts dashboard is not clear for hosts that are in SDT. I would actually prefer not to see those hosts in the alerts totals on the alerts tab, or potentially make that configurable. It's confusing to go to that tab to see alerts for hosts that are in SDT and don't actually need immediate response, those and Ack'd errors could almost be their own tab. Thanks for a great service and continued product development! Review Source DA Dave A. Development Manager Computer Software Used the software for: 6-12 months ### "Logic Monitor Review" May 19, 2023 5.0 Pros I love how I can easily see the health of a system or application and get alerted when thresholds are met Cons Sometimes it can be hard finding what you're looking for when you have a lot of systems and applications Review Source JB Jason B. Network Administrator Medical Practice Used the software for: 6-12 months ### "Great application from the ground up" May 11, 2023 5.0 If you built this from the ground up it is great. If you walk into an environment with it implemented it's not fun to learn. Pros Very customizable. Can do whatever you want. Cons Very complicated software. Not for the faint of heart. Reason for choosing LogicMonitor The level of detail. Review Source VR Verified Reviewer Consulting Engineer Information Technology and Services Used the software for: 2+ years ### "Great product" November 29, 2018 5.0 Overall things have been great. Account manager has been awesome and product has continued to improve over time. Pros Ease of use and all the pre-built data-points are awesome! Cons Would be nice to have a better way to organize application/device dependencies on a visual display like a network path or rack layout NOC display. Review Source VR Verified Reviewer System Administrator Computer Software Used the software for: 1-2 years ### "Great monitoring tool" November 27, 2018 5.0 Pros It really does what it has to do - it monitors almost everything that you could think of, it has a lot of datasources for almost any software or hardware, it has flexible notification system, and, finally, useful dashboards. Cons Learning curve is pretty high. Some datasources are too basic. Personally i would like to have software/hardware assessment module in LM. Review Source VR Verified Reviewer Help Desk Engineer Computer & Network Security Used the software for: 1-2 years ### "Granular Reporting" August 1, 2019 5.0 The program cut down the amount of time engineers spent checking resource management of vcenter. Pros INTEGRATIONS! Logic Monitor allows us to monitor every aspect of our customer environments. We use the connectwise integration top open and close tickets. Cons It requires a lot of tuning for alerts that occur often but are still important. Review Source LF Leon F. Business Analyst Oil & Energy Used the software for: 2+ years ### "LogicMonitor Survey" May 22, 2023 5.0 it's a good tool to monitor systems and get notifications for critical issues. Pros dashboard is clear and ease to use. data is accurate. Cons I don't really use too much and so far I didn't see the cons. Review Source Matthew K. Infrastructure Technician II Used the software for: 1-2 years ### "LogicMonitor Rules!" December 16, 2016 5.0 The first thing I do when I log into my computer is open LogicMonitor. LogicMonitor helps to make my job easier. Pros Reports and the automation that can be built into it. Cons The new UI. Review Source CH Craig H. Manager for infrastructure Operations Government Administration Used the software for: 2+ years ### "Logic Monitor" May 18, 2023 3.0 Monitoring system in Azure Pros Has lots of features, can access most cloud based system, flexible Cons Can be difficult to use, due to having so many features. Review Source Similar Products Featured ## Related categories [Network Management](https://www.capterra.com/network-management-software/)[Network Monitoring](https://www.capterra.com/network-monitoring-software/)[Server Monitoring](https://www.capterra.com/server-monitoring-software/) ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.