---
title: "HITS Software Pricing, Alternatives & More 2026 | Capterra"
description: "With the help of Capterra, learn about HITS Software - reviews, pricing plans, popular comparisons to other Auto Repair products and more."
source_url: "https://www.capterra.com/p/113408/HITS/"
page_type: "product"
language: "en"
---

# 

 HITS Software Review 2026: Features, Integrations, Pros & Cons

Last updated on September 9, 2026

Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team.

[Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews)

HITS

## What is HITS?

HITS tire shop software is a cloud-based point-of-sale and inventory management system tailored for tire shops, auto repair centers, and quick lube businesses. It streamlines operations, from fast checkouts to inventory tracking and reporting. The core module, HITS BPOS, features a user-friendly interface with sales tools, appointment scheduling, inventory management, and reporting. The software integrates with accounting and ERP systems as well as third-party tools. A key feature is its report library for tracking metrics such as inventory and accounts receivable. HITS software includes online training, an installation guide, and a dedicated project manager for onboarding. For wholesale distributors, the Tirelink module offers a B2B eCommerce platform with real-time updates.

## What is HITS used for?

[Auto Repair](https://www.capterra.com/auto-repair-software/)

Overall rating

Based on 27 user reviews

Reviews sentiment

Positive

100%

Neutral

0%

Negative

0%

Starting price

$250

Per Month

Free trial  
available

Free version not included

Capterra Shortlist charts the highest-rated and most popular products...

Our "Best of" badge program showcases products with the highest ratings...

Our "Best of" badge program showcases products with the highest ratings...

Do you work for HITS?[Manage this product listing](https://www.g2.com/products/hits-shop-suite/claim_requests/new?auto=true)

## Compare with a popular alternative

Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status.

### HITS

4.9 (27)

VS.

[### ARI](https://www.capterra.com/p/201737/ARI/)

[4.6 (661)](https://www.capterra.com/p/201737/ARI/reviews/)

Starting Price

$250

Per Month

Starting Price

$39.99

Flat Rate, Per Month

Free Trial

Free Version

Pricing Options

Free Trial

Free Version

Ease Of Use

4.9 (27)

Ease Of Use

4.5 (661)

Value For Money

4.7 (3)

Value For Money

4.7 (623)

Customer Service

5.0 (27)

Customer Service

4.6 (591)

## HITS alternatives

[AutoLeap](https://www.capterra.com/p/216500/Autoleap/)

[4.8 (747)](https://www.capterra.com/p/216500/Autoleap/reviews/)

Starting price

$179.00

Per User, Per Month

Pricing Options

Free Trial

Free Version

User Rating

97%

of reviewers

rated it above 4 stars

[Learn More](https://www.capterra.com/p/216500/Autoleap/)

Highest Rated

[AutoRepair Cloud](https://www.capterra.com/p/147213/AutoRepair-Cloud/)

[4.9 (163)](https://www.capterra.com/p/147213/AutoRepair-Cloud/reviews/)

Starting price

$59.99

Per User, Per Month

Pricing Options

Free Trial

Free Version

User Rating

99%

of reviewers

rated it above 4 stars

[Learn More](https://www.capterra.com/p/147213/AutoRepair-Cloud/)

[NAPA TRACS](https://www.capterra.com/p/61551/NAPA-TRACS/)

[4.2 (263)](https://www.capterra.com/p/61551/NAPA-TRACS/reviews/)

Starting price

$109.00

Per User, Per Month

Pricing Options

Free Trial

Free Version

User Rating

81%

of reviewers

rated it above 4 stars

[Learn More](https://www.capterra.com/p/61551/NAPA-TRACS/)

[Torque360](https://www.capterra.com/p/230557/Torque360/)

[4.9 (54)](https://www.capterra.com/p/230557/Torque360/reviews/)

Starting price

$99.99

Per User, Per Month

Pricing Options

Free Trial

Free Version

User Rating

96%

of reviewers

rated it above 4 stars

[Learn More](https://www.capterra.com/p/230557/Torque360/)

[View all alternatives](https://www.capterra.com/p/113408/HITS/alternatives/)

## FAQs about HITS

Overview

### Which roles and teams benefit most from HITS?

HITS is most used by owners, general managers, and operations leaders who need visibility into day-to-day business performance and service activity. Office managers, controllers, and administrative teams benefit from it for billing, credit tracking, scheduling, and recordkeeping, while service managers use it to coordinate workflows and keep customer operations running efficiently.

Answer based on 24 reviews

Overview

### What company size and specific industries is HITS built for?

HITS is designed for independent auto repair shops, tire dealers and distributors, quick lube businesses, and auto service centers. It targets businesses in the automotive service and tire industry, especially smaller, specialized operations that need software suited to repair, maintenance, and parts distribution workflows.

Features and Usability

### What are the key features of HITS?

HITS offers accounting, billing and invoicing, CRM, and point of sale (POS) for managing customer and financial records. It also includes appointment scheduling, employee scheduling, work order management, maintenance scheduling, service history, inventory management, estimates, labor rates, VIN lookup, and alerts and notifications.

Pricing

### How much does it cost and what fees or limitations are included?

HITS starts at $250 per month for Wholesale Pricing, which includes 7-day rolling backups, automatic updates, emergency support, and software hosting. A free trial is available. Reviewer feedback on pricing is positive, with users calling it more cost effective than competitors and good value for the money.

Answer based on 2 reviews

Integrations

### Which third-party tools and platforms does HITS integrate with?

HITS integrates with 10 third-party tools, including QuickBooks Online, Sage 100, Sage 50 Accounting, Acuity Scheduling, Demandforce, TireConnect, SocialCRM, Epicor CMS, RT Locator, and Top Dog Travel Systems. These catalog integrations cover accounting, scheduling, customer management, and automotive software connections.

Answer based on 1 reviews

Getting Started and Support

### What training and onboarding options does HITS offer?

HITS provides live online training and documentation. Live online sessions support guided setup and feature walkthroughs with an instructor, while documentation offers written reference material for self-paced review, step-by-step instructions, and ongoing support for users learning the product.

Answer based on 2 reviews

Getting Started and Support

### What customer support options does HITS offer?

HITS provides Email/Help Desk, FAQ/Forum, Knowledge Base, Phone Support, 24/7 Live Rep, and Chat. Users describe the support team as courteous, helpful, and patient, with quick callbacks and staff willing to walk through problems or fix issues directly when questions are outside the ordinary.

Answer based on 7 reviews

## Features

AI summary

Based on 2,452 Auto Repair reviews

Capterra data shows that buyers of auto repair software rank the following features as their top priorities:

-   **Billing & Invoicing** (**56%** of reviewers rated this feature as critical)
-   **Quotes/Estimates** (**53%**)
-   **Work Order Management** (**48%**)

HITS supports all three of the features reviewers value most: **Billing & Invoicing**, **Quotes/Estimates**, and **Work Order Management**. Together, these capabilities help businesses create accurate estimates, track repair jobs from start to finish, and manage customer billing more efficiently, allowing teams to keep shop operations organized and move work through the service process with fewer delays.

Quotes/Estimates

4.0 (1)

100.00% of 1 reviewers that rated this feature as important or highly important

Generate quotes or estimates for customers

Labor Rates

4.0 (1)

100.00% of 1 reviewers that rated this feature as important or highly important

Track, manage, and standardize customer rates for services performed by technicians

Appointment Scheduling

4.0 (1)

100.00% of 1 reviewers that rated this feature as important or highly important

Schedule appointments via a calendar

Billing & Invoicing

4.0 (1)

100.00% of 1 reviewers that rated this feature as important or highly important

Create, manage, and send invoices or bills to customers

Maintenance Scheduling

4.0 (1)

100.00% of 1 reviewers that rated this feature as important or highly important

Schedule predetermined or ad hoc maintenance services and labor requests

Accounting

Built-in accounting to manage ledger, accounts payable/receivable, financial reports, etc.

HITS 16 features

### All Features
- Accounting: Built-in accounting to manage ledger, accounts payable/receivable, financial reports, etc.
- Alerts/Notifications: Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges
- Appointment Scheduling: Schedule appointments via a calendar
- Billing & Invoicing: Create, manage, and send invoices or bills to customers
- CRM: Built-in customer relationship management (CRM) capabilities or integration with a third-party CRM system
- Employee Scheduling: Assign working shifts or tasks to employees based on their availability
- Estimating: Estimate expected cost based on various factors before a project begins
- Inventory Management: Track and manage inventory levels to maintain proper supply
- Labor Rates: Track, manage, and standardize customer rates for services performed by technicians
- Maintenance Scheduling: Schedule predetermined or ad hoc maintenance services and labor requests
- Point of Sale (POS): Accept and process customer payments for products or services using hardware and software
- Quotes/Estimates: Generate quotes or estimates for customers
- Scheduling: Plan availability and assign specific time slots for tasks and resources
- Service History: Track work performed and resources used for past customers, sites, or assets
- VIN Lookup: Search by a unique Vehicle Identification Number (VIN) to reveal a vehicle's features, specifications and history
- Work Order Management: Creating, assign, and track jobs and/or tasks for work orders

---

Features

4.7 (3)

4.7

Based on 3 reviews

## Pricing

Value for money

4.7 (3)

Free Trial

[View pricing plan details](https://www.capterra.com/p/113408/HITS/pricing/)

Wholesale Pricing

$250.00

Per Month

It includes:

-   Emergency support
-   Software hosting
-   Automatic updates
-   7-day rolling backups

Retail Pricing

$225.00

Per Month

Value for money

4.7 (3)

4.7

Based on 3 reviews

## Integrations

[

QuickBooks Online](https://www.capterra.com/p/190778/QuickBooks-Online/)[

Acuity Scheduling](https://www.capterra.com/p/191978/Acuity-Scheduling/)[

Sage 50 Accounting](https://www.capterra.com/p/174753/Sage-50cloud/)[

Sage 100](https://www.capterra.com/p/227232/Sage-100cloud/)[

Demandforce](https://www.capterra.com/p/221823/Demandforce/)[

Autoflow](https://www.capterra.com/p/133154/autoflow/)[

CIMS](https://www.capterra.com/p/134099/CIMS/)[

TireConnect](https://www.capterra.com/p/171208/TireConnect/)

## Support, customer service and training options

Customer Service

5.0 (27)

Support

-   Email/Help Desk
-   FAQs/Forum
-   Knowledge Base
-   Phone Support
-   24/7 (Live rep)
-   Chat

Training

-   In Person
-   Live Online
-   Webinars
-   Documentation
-   Videos

Deployment

-   Web
-   Android
-   iPhone/iPad

Typical users

-   Freelancers
-   Small businesses
-   Mid size businesses
-   Enterprises

Customer Service

5.0 (27)

5.0

Based on 27 reviews

## User reviews

Overall rating

4.9

Based on 27 reviews

Filter by rating

5(25)

4(2)

3(0)

2(0)

1(0)

Mentioned topic

Sorted by most recent

JE

Jeff E.

Service manager

Automotive

### "Good, efficient pos system "

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

4.0

4.0

Likelihood to Recommend

9/10

November 3, 2024

I liked using HITS because it was efficient and productive

Pros

The product stocking system was accurate and easy to access

Cons

Not being able to pull up parts information (suppliers, purchase invoice #s) on past invoices

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

OO

Osmany "Ozzy" H.

### "Andreoli and Associates are on to something good with HitsBPOS"

4.0

Overall Rating

4.0

4.0

Ease of Use

4.0

4.0

Features

4.0

4.0

Customer Service

5.0

5.0

Likelihood to Recommend

0/10

February 2, 2017

We use HITS BPOS for our retail and wholesale business and so far so good. The team over at Andreoli provides great support whenever needed. Have a question? just shoot them an e-mail and they usually respond the same business day. If they dont have the answer for you same day, they call you back when they do and follow up. we look forward to continue to see Andreoli grow and help us grow. Some features such as building invoices are a little tough at first but you easily get the hang of it. as long as they listen to their customers suggestions and build upon what their clients ask they can easily continue to grow and expand their offerings with the HitsBPOS product.

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

MO

Michael O.

Manager

Automotive

### "Awesome customer support!!"

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

10/10

June 21, 2016

Jessica was awesome helping me get my computer set up!! I appreciate her taking the time to explain function details and making my job easier!

Pros

Easy to use!

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

TW

Teresa W.

### "It pretty straightforward."

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

0.0

0.0

Customer Service

5.0

5.0

Likelihood to Recommend

0/10

May 21, 2016

Jessica helped me resolve an issue that I could not fix on my own.

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

TP

Terry P.

Office manager

### "We've been with Andreoli & Associates for almost 30 years and they have been great! "

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

0.0

0.0

Customer Service

5.0

5.0

Likelihood to Recommend

0/10

March 23, 2016

Their customer support is always courteous and helpful. Plus, they have great reports. Some of them even get sent straight to our vendors without us having to run them ourselves. It saves us a lot of time and saves on paper too!

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

CG

Cindy G.

Office/Credit Mgr.

### "Great Software, Great Service!!"

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

0.0

0.0

Customer Service

5.0

5.0

Likelihood to Recommend

0/10

December 21, 2015

We have been using this software for years. It is very user-friendly and the staff is fabulous to work with.

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

DM

DAVIS M.

GM

### "GREAT POS SOFTWARE"

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

0.0

0.0

Customer Service

5.0

5.0

Likelihood to Recommend

0/10

December 18, 2015

GREAT CUSTOMER SERVICE QUICK TO RESPOND WHEN NEEDED ALWAYS STAYS UP TO DATE

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

DB

Dennis B.

Owner

### "It's been fantastic."

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

0.0

0.0

Customer Service

5.0

5.0

Likelihood to Recommend

0/10

December 17, 2015

The total experience has been wonderful.

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

VJ

Virginia J.

Sec/Tre

### "We have had Hits for many years! Andreoli people have all way been here when I need them."

5.0

Overall Rating

5.0

5.0

Ease of Use

4.0

4.0

Features

0.0

0.0

Customer Service

5.0

5.0

Likelihood to Recommend

0/10

October 21, 2015

Hits are one of the best people to work with. They are always ready to help.

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

PG

Perry G.

### "Thanks to everyone at HITS for getting us up and running again! Great Software!!"

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

0.0

0.0

Customer Service

5.0

5.0

Likelihood to Recommend

0/10

October 14, 2015

As it is with any new software there is a little bit of a learning curve, but it was a good curve with so many great surprises. We learn something new every day! I cant believe all the things this software can do! Thanks for the Great support, all my questions answered very quickly! Perry Gerber Gerber Tire and Service Center

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

[View all Reviews](https://www.capterra.com/p/113408/HITS/reviews/)

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Popular comparisons

[ARI vs HITS](https://www.capterra.com/compare/113408-201737/HITS-vs-ARI)

[AutoLeap vs HITS](https://www.capterra.com/compare/113408-216500/HITS-vs-Autoleap)