# EMR Software Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is EMR Software the right Medical Practice Management solution for you? Explore 13 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/113468/EMR-Software/reviews --- EMR Software 4.8 (13) [View alternatives](https://www.capterra.com/p/113468/EMR-Software/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Reviews of EMR Software Ease of use 4.7 Customer Service 4.6 ## Showing most helpful reviews Showing 1-13 of 13 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Charity P. Executive Assistant Non-Profit Organization Management Used the software for: 2+ years ### "EMR to save paper!" October 3, 2019 5.0 Pros Using EMR was an incredible thing for our office. Having to track down and keep up with paperwork was tedious and this allowed us to be able to find things easier. Cons The hardest thing about this project was t inputting all of the data during setup. Once our office made the switch we were good to go. Review Source KS Kimberly S. Patient Service Representative Hospital & Health Care Used the software for: Less than 6 months ### "Printing, Searching, and faxing orders" April 27, 2025 5.0 My overall experience with the EMR software is positive. As I said, I do enjoy the ability to print and even look up the orders when needed. I do feel this is helpful because even if the registration at time of the patient doing the test ordered can't find the order, we are able to search for it, print it, and fax it over. Pros What I like most about the EMR software is the ability to print the orders for the patient, as well, as searching for the orders again if they need them reprinted. This is very helpful to those who call in stating they have lost the orders and would like a physical copy of them. Cons What I least like about the EMR software is how quickly it signs me out. I, also, do not like how my location of care does not default to my last work location as Athena does. I feel if this would happen, it would make the sign in process quicker when done in a hurry. Review Source VR Verified Reviewer Student Computer & Network Security Used the software for: Less than 6 months ### "Do more research " June 15, 2019 5.0 It wasn’t so bad at all, just wasn’t a software I woulda purchase and use personally Pros It was very accessible and a great price!!! Cons Maybe I’m wrong but there is so much competition in this field and these programs need to stand out and offers what others don’t..... and customer service is very hard to reach Review Source MM Marquis M. Billing Clerk Medical Practice Used the software for: 2+ years ### "From the initial setup, through training and now through MIPS/MACRA reporting... AWESOME!" March 15, 2018 5.0 Really great software. Pros Once you learn it, there is an infinite amount of possibilities of what you can do. I like the many different ways you can reach the same point from right clicking on a patient's name and scrolling down to double clicking on a button left/right of the screen. I like the way you can access a patient's entire chart in one spot, including billing and diagnoses. I like the ability to customize reports. And the ease of creating/editing templates is a definite timesaver. The timely updates to correct glitches, add in client suggested nuances and governmental compliance is reassuring and greatly appreciated. But my favorite, overall aspect of this software is the client support of 1st Providers from tech support (Lorraine B), system support (Linda/Shannon) and most especially MIPS (Rebecca). Every one of them is quick to respond to any and every issue I may and always finds an answer for me. They are easy to talk with and most times actually put a smile on my face when things aren't always so cheery. Cons One of the things I do not like about the system is some of the annoying, pretty much useless pop-ups that come up when attempting to close screens. Most annoying to me is the "Forms (to be filled)" box that comes up when setting appts. I wish that we could go in and choose not to have that pop-up appear. Also the pop-up stating that "Patient prefers to be communicate through Cell Phone Number" when creating/editing a Patient is beyond annoying. I just wish there were ways to easily go in and turn on/off these and other annoying pop-ups. Review Source SF Sydney F. OWNER Medical Practice Used the software for: 2+ years ### "Emr is important" April 13, 2022 4.0 Overall a good experience. Compared to other software used this does the job efficiently Pros Ease of use and proper documentation is important Cons correcting errors such as date of service can be difficult Review Source AS Aparna S. Coding Auditor Hospital & Health Care Used the software for: 6-12 months ### "User friendly" March 28, 2024 5.0 Pros Patient information can be easily entered and protected so that no one can change with authentication. It also provides information who has changed the information. Cons Adding new insurance in the EMR system was tedious. It should have better support to add new information Review Source RS Rupa S. Quality Engineer Hospital & Health Care Used the software for: 6-12 months ### "Its a nice and easy to use EMR product" April 29, 2024 4.0 It was good using it. Easy to use tool and lot of support available, Pros Its an easy to use tool. It has multiple workflows available and is not too heavy on template management Cons Learning the tool takes a bit of time but with the support available thats easy Review Source RD Reggie D. Office Manager Used the software for: ### "IMS Software Review" December 2, 2014 5.0 We are still in the early stages of transitioning from paper to IMS and getting used to the software. There are a few things that we have run across that would simplify the ease of use for the doctor and billing. Off the top of my head the first would be to link the X-ray date to the patient records and billing instead of manually putting it in every time. Some insurance companies, particularly Medicaid of Iowa, require yearly X-rays. This would save a lot of time for the billing. The other would be to some how indicate Medicare or Medicaid insurance, besides the visit note, either by color code or some other indication so we can check to see if X-rays need to be updated or have to use certain required diagnosis codes. Overall the IMS software seems to be very user friendly. The support is very prompt and friendly. I have enjoyed working with Lorraine. All I have to do is send an email to support and she is working on my issue in minutes which saves a lot of down time and I truly appreciate it. Review Source CR Connie R. Office Manager Used the software for: ### "1st Providers Choice has been exceptional" January 18, 2016 5.0 I truly feel we have found the right EMR to meet our needs here at Hansen Medical. It meets our patient care and healthcare needs. The staff at 1st Providers Choice has been exceptional helpful and are very knowledgeable, very patient and understanding. The system is easy to train on. Beginning, as all new technology, was frustrating. Using this technology is the future and a platform to grow with our patients and new data. Hansen Medical made the right choice is choosing IMS. Our working relationship has benefited our company beyond expectations. The capability the IMS can deliver is second to none and it will transform the healthcare experience, not only for our patients but for our healthcare team. Connie Reimers, Hansen Medical Office Manager Review Source GB Glen B. Podiatrist Used the software for: ### "BEST EMR Company in the US" November 20, 2014 5.0 I have had several EMR's over the years and 1st Providers Choice Has Been superior in all categories. There EMR is extensively customizable and so easy on the Fly. Works superiorly with Dragon Dictation in all fields. Their customer service is the Best I have experienced regardless the product in my practice. Their Training and Meaningful use support people are second to none and THEY work hard to keep ME on track..... If you are looking for and EMR you definitely have to to give these folks a call. Review Source RO Ron O. President Used the software for: ### "1st Providers Choice" November 21, 2014 5.0 The best feature of this software is the reports section. As with any of these systems they require more time for input than the precious convention. Review Source JLR JOSE LUIS R. ADMINISTRATOR/PROVIDER Used the software for: ### "EMR" November 20, 2014 5.0 The support provided by 1st providers choice is outstanding. Issues come up and are taken care of promptly. Review Source AB Amy B. Used the software for: ### "Awesome software and support!" October 7, 2016 5.0 We have been using this software since 2011. It is an excellent program with awesome support staff! 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