Vertafore

Vertafore AMS360

2.5 / 5 6 reviews


Average Ratings

6 Reviews
  • 2.5 / 5
    Overall
  • 2 / 5
    Ease of Use
  • 2 / 5
    Customer Service

Product Details

  • Deployment
    Cloud, SaaS, Web
    Mobile - Android Native
    Mobile - iOS Native

Vendor Details

  • Vertafore
  • www.vertafore.com/
  • Founded 1969
  • United States

About Vertafore AMS360

Vertafore AMS360 is the most advanced and cost-effective insurance agency management system software for independent insurance agencies of all sizes.


Vertafore AMS360 Features

  • Approval Process Control
  • Compliance Management
  • Configurable Workflow
  • Customizable Dashboard
  • Document Management
  • Event Monitoring
  • Forms Management
  • Graphical Workflow Editor
  • Help Desk Management
  • Project Management
  • Resource Management

Vertafore AMS360 Reviews Recently Reviewed!

We have used AMS 360 since 2013.

Nov 07, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
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Pros: It is very easy to use. It is very easy for new employees to learn to use. It is easy to get to the areas you need to service clients.

Cons: I am not a fan of My Agency Reports. I loved Vertafore Reporting, but the new reporting system is very cumbersome. I liked being able to tell it what I wanted, rather than getting everything and having to narrow it down. I just use Classic Reports now.

Overall: We are able to be more efficient which leads to higher profitability.

Lousy training for the accounting side

Nov 03, 2016
1/5
Overall
1 / 5
Ease of Use
1 / 5
Features & Functionality
1 / 5
Customer Support
1 / 5
Value for Money

Comments: Very little help for question that were more detailed than the average question. The on line classes were time limited and instructors did not have time to answer if it wasn't a simple question. No structure in training for the accounting. The project manager was a jerk when contacted with concerns and he doesn't use this program nor work with insurance. I would not recommend this to anyone.

Vertafore AMS360 is pretty great.

Oct 05, 2016
5/5
Overall
3 / 5
Ease of Use
4 / 5
Features & Functionality
3 / 5
Customer Support
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
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Pros: The documentation that can happen and the tracking of all the policies.

Cons: When the policy renews and you have previously updated the first named insured it populates back to what the account says rather than what you put in that specific policy. For instance, we have companies that have dba's for some states, but not for others. If we use one dba in one policy it doesn't automatically keep it on the policy. This can affect us when we do certificates or other form letters.

Overall: We are surety bond producers so while the software is made for insurance we tweak things a little bit here and there to work for our surety bond processes. It works really well for us and it has great features to document what we've done for a given client or on a given policy. I would recommend using it to others as it has some great functionality. The only thing that can get a little tricky at times (at least for what I do) is some of the reports. It often time includes excess information (that may be more useful for insurance) or we can't quite get the right information we want on it. But I don't think that necessarily takes away from the use of the product.

Don't give up your inhouse version

Oct 02, 2015
2/5
Overall
1 / 5
Ease of Use
1 / 5
Customer Support

Comments: The online ("cloud") version is very, very slow. We use three monitors because the response time is so slow that, without other work to do while waiting for AMS360 screens to fill with data, we wouldn't get much done. We had been running AMS for Windows (AfW) v. 5.4 for years on an in-house server and were persuaded after hurricane Sandy to migrate to the hosted cloud version. Big mistake.

The programing, screen layout and overall functionality are a big step backwards, too. Several ACORD certificate fields simply don't pull data from the system and you have to fill in fields manually. Many functions from our in-house version simply don't work and when we complained that AMS360 provided less functionality than the system we already owned, we were told to put in a suggestion to have improvements made!

Nothing but Problems

Feb 18, 2015
1/5
Overall
1 / 5
Ease of Use
1 / 5
Customer Support

Comments: This program is terrible for accountants. After 25 years experience, it's the worst one I've ever worked with. If super expensive and very slow is what you need then, this AMS360 is for you. Any software that needs this much training, with strange terms to learn and weird clicks everywhere, should be throw away, or put back into 1980.

Terrible Management System

Jan 19, 2015
1/5
Overall
1 / 5
Ease of Use
1 / 5
Customer Support

Comments: Warning - Vertafore will delete functions of AMS without any warning and certainly no foresight. We've been using AMS for 10 years and it's clear that they have no one on their development team with any insurance knowledge. This last change has forced our hand to switch.

Despite it's many shortfalls, we were actually content with AMS360 until the team a Vertafore decided to make an update change that, in short, took away the ability for our clients to generate their own certificates online in their 24/7 program. As a commercial agency that generates thousands of certificates a year, this change has crippled us. We now have to issue each certificate in house individually. Vertafore has been completely unresponsive in answering whether or not they will actually fix this. Our sales rep won't answer our phone calls or emails.