# Page 3 | Vertafore AMS360 Reviews 2026. Verified Reviews, Pros & Cons | Capterra

> Page 3 - Is Vertafore AMS360 the right Workflow Management solution for you? Explore 58 verified user reviews from people in industries like yours to make a confident choice.

Source: https://www.capterra.com/p/113472/Vertafore-AMS360/reviews

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Vertafore AMS360

3.6 (58)

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Last updated March 13th, 2026

# Page 3 - Reviews of Vertafore AMS360

## Showing most helpful reviews

Showing 51-58 of 58 Reviews

Sort by:

Most Helpful

Rating

Company Size

Reviewer's Role

Length of Use

Frequency of Use

VR

Verified Reviewer  
Vice President  
Insurance  
Used the software for: Less than 6 months

### "They are the leaders in the game"

November 27, 2018

5.0

Pros

Most that I know who need software for their agency end up going with AMS360. It is extremely robust, and handles everything you throw at it. It has extensive integrations as well.

Cons

Cost is extremely high overall. Those I know that don't end up with AMS360 say it is due to the cost, and I can't blame them - it's not cheap! But it is an excellent product.

Review Source

JT

Jennifer T.  
Insurance Agent  
  
Used the software for: Less than 6 months

### "Easier to use than previous program"

July 12, 2018

5.0

Pros

Easier to print applications and certificates. Suspenses and activities are easier to handle. Policies are easier to deal with.

Cons

Not being able to pull up multiple customers, attaching documents take longer. Policy info is not in one place, have to have multiple windows open. Runs slow.

Review Source

vB

veronica B.  
Accounting  
Insurance  
Used the software for: 2+ years

### "Good Software to use"

September 11, 2019

4.0

Overall We are really happy with the Product saves us a lot of time.

Pros

I like the most about this software the easy access online, great customer service. We can purchase everything in one place.

Cons

The Least i liked about this software is the link redirect to another website to procced with the purchase.

Review Source

BG

Bruce G.  
President  
  
Used the software for:

### "Don't give up your inhouse version"

October 2, 2015

2.0

The online ("cloud") version is very, very slow. We use three monitors because the response time is so slow that, without other work to do while waiting for AMS360 screens to fill with data, we wouldn't get much done. We had been running AMS for Windows (AfW) v. 5.4 for years on an in-house server and were persuaded after hurricane Sandy to migrate to the hosted cloud version. Big mistake. The programing, screen layout and overall functionality are a big step backwards, too. Several ACORD certificate fields simply don't pull data from the system and you have to fill in fields manually. Many functions from our in-house version simply don't work and when we complained that AMS360 provided less functionality than the system we already owned, we were told to put in a suggestion to have improvements made!

Review Source

MA

Melanie A.  
Agency manager,former Agent Owner  
Insurance  
Used the software for: Less than 6 months

### "Horrible product, so confusing and WAY too exspensive"

December 28, 2017

1.0

none

Pros

All the reports are great, but pointless if you can't navigate the system. The rports give detailed info but navigating to create them is absurd.

Cons

Everything!! It is too expensive, support is horrible, takes forever to post something, VERY complicated system to use,

Review Source

SS

Susan S.  
customer service  
Insurance  
Used the software for: 2+ years

### "Vertafore training tool"

August 15, 2018

4.0

Very positive and helpful in obtaining training for my employment

Pros

very goal oriented and easy to use. a great tool for training new hires.

Cons

some times difficult to find exact program I was looking for and the search engine needs refining to help find what your looking for

Review Source

LM

Lori M.  
  
  
Used the software for:

### "Lousy training for the accounting side "

November 3, 2016

1.0

Very little help for question that were more detailed than the average question. The on line classes were time limited and instructors did not have time to answer if it wasn't a simple question. No structure in training for the accounting. The project manager was a jerk when contacted with concerns and he doesn't use this program nor work with insurance. I would not recommend this to anyone.

Review Source

JJ

John J.  
Gerald Jackob  
  
Used the software for:

### "Nothing but Problems"

February 18, 2015

1.0

This program is terrible for accountants. After 25 years experience, it's the worst one I've ever worked with. If super expensive and very slow is what you need then, this AMS360 is for you. Any software that needs this much training, with strange terms to learn and weird clicks everywhere, should be throw away, or put back into 1980.

Review Source

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