# MyBusiness Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is MyBusiness the right CRM solution for you? Explore 8 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/113475/MyBusiness/reviews --- MyBusiness 5 (8) [View alternatives](https://www.capterra.com/p/113475/MyBusiness/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Reviews of MyBusiness Ease of use 4.8 Customer Service 5.0 ## Showing most helpful reviews Showing 1-8 of 8 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Thalia P. Editor Newspapers Used the software for: 6-12 months ### "Excellent, I will definitely return to use" April 6, 2018 5.0 Pros Excellent, I will definitely return, MyBusiness service leaves no doubt that it is one of the best services that a company can offer in the field of customer relationship management, it should be noted that it takes care of your customer and keep it satisfied. Cons I leave without any complaint to give, this company has been responsible for giving only an excellent impression. 100% RECOMMENDED, you will not regret it. Review Source RS Rafi S. Service desk Used the software for: 2+ years ### "One of the best" April 7, 2018 5.0 Pros Makes the customization more easier and comfortable , I just love to use the software daily and it's makes my workload a bit easier. Cons Lack of customer support availability From what I understand, they haven't had any really "new" features in a couple years...way overdue, but still not "BEHIND" compared to the competitive Review Source AW Adam W. Manager Hospitality Used the software for: 1-2 years ### "Small Business Essential" November 10, 2019 5.0 I love MyBusiness and use it for all 5 businesses I own or manage. I have optimized my workflow to include MyBusiness for my social media posts, property photos, encourage reviews posted online, integrated a hospitality booking option and more. By so doing my business has flooded local search parameters for hotels, my business comes up near the top, Google maps shows my location, business info, pictures (most important), people can see availability, pricing and book a room from the search page. MyBusiness puts web visibility into hyperdrive. Pros Small businesses typically have to balance the task of enhancing online visibility with doing whatever products/service they offer. MyBusiness is by far the easiest way to leverage online visibility for Google searches, get your images in front of customers, target offers and messages Cons The api setup for some of the service categories can be difficult to set up for business owners. A lot give up before even setting up or optimizing their pages Alternatives considered [Yelp Guest Manager](https://www.capterra.com/p/130358/Yelp-Reservations/) Reason for choosing MyBusiness The Google integration is essential, offers more utility and is free compared to Yelp. Review Source Estela R. Senior Software Engineer Used the software for: 6-12 months ### "Amazed by the services offered by MyBusiness" April 6, 2018 5.0 Pros Amazed by the services offered by MyBusiness, it is very rewarding when you work with a company that is responsible for solving all your concerns and quickly, no doubt in the area of customer relationship management there is no company as dedicated as It showed me that MyBusiness is. Cons I really do not have any complaints to give, just congratulate them for the excellent work and recommend them without hesitation. Review Source Shivendra G. Co-Founder and CEO Food & Beverages Used the software for: Less than 6 months ### "A great CRM tool to run and improve your business" April 7, 2018 5.0 Pros This CRM is a great tool for managing and growing your business. It is very convenient to use . Recommended :) Cons This is a great tool , there is nothing about this right now which we do not like. A great product :) Review Source VR Verified Reviewer Software Engineer Used the software for: Less than 6 months ### "Another one great CRM software" April 8, 2018 5.0 Pros This software is easy to learn and to pick up. Helps with customer engagement and keeps sales up. Worth the money Cons The interface seems very outdated and isn't responsive at times. Hope with the future updates they can fix it. Review Source KD Kari D. Owner Health, Wellness and Fitness Used the software for: Less than 6 months ### "Love it" April 19, 2019 5.0 Pros I use this app almost daily to monitor my we presence. I also post pictures and events about my business. I’ve noticed way more traffic to my site! Cons I don’t have any complaints about the software. Review Source mA meir A. founder Used the software for: ### "in five years working with my business crm i rate it 12 out of 10" October 3, 2013 5.0 the sevice was grate' got answers for everything the prossess getingin tofull working system was fast and clear very easy to handle and work with ajastment to myneed was easy and fixed i recomand this system for any business small or big Review Source Similar Products Featured ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.