---
title: "Phorest Reviews 2026. Verified Reviews, Pros & Cons | Capterra"
description: "Is Phorest the right Retail POS System solution for you? Explore 431 verified user reviews from people in industries like yours to make a confident choice."
source_url: "https://www.capterra.com/p/113530/Phorest-Salon-Software/reviews/"
page_type: "reviews"
language: "en"
---

Phorest

4.8 (431)

[View alternatives](https://www.capterra.com/p/113530/Phorest-Salon-Software/alternatives/)

Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/)

* * *

Last updated September 16th, 2026

# Reviews of Phorest

Ease of use

4.7

Customer Service

4.8

## Pros and Cons in Reviews

SS

Syed S

SecretaryConsumer Services, 2 - 10 employeesUsed the software for: More than 2 years.

“I love appointment managemetn system, scheudling, and tons of other features that you cannot find in other spa management softwares, Phorest has done incredible job understanding need of spas and setting up everything in convenient way.“

August 29, 2025

MI

Maria I

Director of OperationsConsumer Services, 51 - 200 employeesUsed the software for: More than 2 years.

“I wish the new app for guests would allow us to manage the guests who use the "rebook previous appointment" tool, as it has been hard to manage with shop guests who schedule with multiple service providers and their timing isn't scheduled correct.“

August 26, 2025

SS

Syed S

SecretaryConsumer Services, 2 - 10 employeesUsed the software for: More than 2 years.

“I am happy with Phorest, there are still need of few specific features (for instance billing to customer for taking payment through a link , and some promotional features that I would defintely want part of it, hopefully it will be developed by their team in near future.“

August 29, 2025

CQ

Christina Q

Owner OperatorHealth, Wellness and Fitness, Self-employedUsed the software for: 1-2 years.

“My client do sometimes get confused by the dates on the reminders - it would be nice if it was changed to Jan/Feb/March instead of numbers as I book appointments 6 months in advance so sometimes the dates get mixed up.“

February 12, 2026

Heather E

Director of Team DevelopmentRetail, 201 - 500 employeesUsed the software for: More than 2 years.

“We are a salon company with 5 locations and navigating Phorest can sometimes be overwhelming, the ability to receive personalize support in a timely manner is a game changer.“

August 19, 2025

MM

Mario M

Salon ownerRetail, 2 - 10 employeesUsed the software for: 6-12 months.

“The cost for what you get and support staff that is supposed to reach out and don't. When asked to fix or change things the response isn't quick or just told we can't do that.“

February 17, 2026

FD

Felor D

salon Davachi by FelorRetail, Self-employedUsed the software for: More than 2 years.

“I am running my business with Phorest Company study and their trusted, and never anything wrong with the app you can run your business as very smoothly“

February 12, 2026

SM

Sherrilyn M

Operations ManagerRetail, 51 - 200 employeesUsed the software for: More than 2 years.

“I do not like the fact you can't create a schedule for the breaks to appear in certain peoples schedule and need to do it one by one.“

August 13, 2025

## Showing most helpful reviews

Showing 1-25 of 431 Reviews

Sort by:

Most Helpful

Rating

Company Size

Reviewer's Role

Length of Use

Frequency of Use

Marion H.  
Spa Manager  
Medical Practice  
Used the software for: 2+ years

### "Eire Tech at it's best"

August 13, 2025

5.0

Exemplary customer services and a willing to work with our needs and feedback. I have nothing but positive things to say about Phorest and their employees.

Pros

Their customer service and ongoing ability to adapt to the expanding needs in our medical spa has surpased my expectations of a company.

Cons

Constant updates. It's a good thing, but there can be bugs. Constantly having to tell clients, I'm sorry, bear with me, we just updated can be taxing.

Alternatives considered

[Vagaro](https://www.capterra.com/p/153752/Vagaro/)

Reason for choosing Phorest

The interface was better as well as Phorest was going to add Med Spa

Review Source

Response from Phorest Software

September 4, 2025

Hi Marion, Thank you for your valuable feedback! We pride ourselves on offering best in class support to our customers so it is great to hear that we are meeting those expectations to our customers :) Regards, Casey O'Halloran Marketing Executive

KK

Kendra K.  
Owner  
Retail  
Used the software for: 2+ years

### "Phorest for life! "

February 15, 2026

5.0

Overall experience with Phorest is SO good! Anytime I have questions or need support they are right there to help you! Plus their marketing features are amazing!

Pros

Phorest has the BEST reporting system I have ever worked with! Every time I need a number to support my teams growth it is so easy to find! Also, their customer service is EXCEPTIONAL!

Cons

The only con I can think of is that there is no way to "split" retail. My salon specializes and when they share a client there is no way to "share" the retail at checkout. But I reported this issue and have been told they are working on it!

Switched from

[Mindbody](https://www.capterra.com/p/40229/MINDBODY/)

Phorest seemed much better! Phorest was developed for salons and you can tell!

Review Source

AW

Angela W.  
Salon owner  
Cosmetics  
Used the software for: 2+ years

### "Has a lot of potential"

February 11, 2026

3.0

Overall fair, has improved over the last year, but I’m getting frustrated with the lack of bug fixes for waitlist and package updates.

Pros

Ease of booking online. Dedicated support is nice. Built In marketing. Inventory systems are easy to use

Cons

Features are bugged and take forever to get fixed. Feature will be launched with known issues with no timeline of resolution.

Switched from

[Vagaro](https://www.capterra.com/p/153752/Vagaro/)

Lack of features with vagaro to manage multiple price levels

Review Source

HA

Hayley A.  
Owner  
Cosmetics  
Used the software for: 1-2 years

### "Best Salon software"

February 11, 2026

5.0

Overall, it’s a great experience! We love working with our rep Anna and she always takes the time to walk us through all our new updates!

Pros

I love all the functions and how many things the system provides for even just the intro package. There are so many functions that we still don’t even utilize, but it’s great knowing they are there!

Cons

I wish there was a phone number that I could call and get someone immediately when I have a question about the system

Alternatives considered

[Booker](https://www.capterra.com/p/90708/Booker/)

Reason for choosing Phorest

We liked the way forest was being developed at the time

Switched from

[Iris Works](https://www.capterra.com/p/149597/Iris-Works/)

We needed more features than what Salon Iris was able to provide

Review Source

MR

Maria R.  
Salon owner and stylist  
Retail  
Used the software for: 2+ years

### "Easy to use"

February 11, 2026

5.0

Simple to use and works well. Very salon friendly, good options to customize the service to fit the specific needs of our salon.

Pros

The app and desk top are Easy to use and always works well for the salon staff and clients. Lots of ways to customize for personalization

Cons

I don’t like that the save card on file is hard to see when checking out. Saving the card is on as the default, should be something you have to click on to save.

Switched from

[DaySmart Salon](https://www.capterra.com/p/9167/DaySmart-Salon/)

Wasn’t working most of the time. The online booking and reminders weren’t working for months even tho I was paying for it

Review Source

MM

Mindy M.  
Owner and operator  
Consumer Services  
Used the software for: 2+ years

### "Best program "

February 15, 2026

5.0

Great product for my business I recommend everyone I know to switch over for their own business...easy to use

Pros

Value for the money Online booking Account management Appointment management Customer support Security

Cons

The inventory features could be more user-friendly so the assigned staff can do it when I am not there

Alternatives considered

[Builder Prime](https://www.capterra.com/p/164068/Builder-Prime/)

Reason for choosing Phorest

Best that I saw for my industry thus far very usable

Review Source

VR

Verified Reviewer  
Aesthetician owner  
Retail  
Used the software for: 1-2 years

### "Amazing platform!"

August 13, 2025

5.0

My overall experience has been great! The customer service is great. If I ever have a problem and need troubleshooting help, it's always available.

Pros

Phorest has all the tools you need to build a successful business. It's way more advanced than all other platforms I've used.

Cons

I do wish Phorest was a bit more affordable for smaller businesses. I don't mind paying for a platform the is advanced but $300/month seems a bit steep for a solo aesthetician.

Alternatives considered

[GlossGenius](https://www.capterra.com/p/174830/GlossGenius/)

Reason for choosing Phorest

There is more to offer and it's more suited towards spas.

Switched from

[Vagaro](https://www.capterra.com/p/153752/Vagaro/)

Vagaro makes it seem affordable however if you need more advanced settings, you are charged $25/ add on.

Review Source

Response from Phorest Software

September 4, 2025

Hi, Thank you for your glowing review of Phorest. It means the world to us that owners like you are happy with Phorest and that it is helping you to grow your business and make your life easier. Regards, Casey O'Halloran Marketing Executive

JA

James A.  
Manager  
Retail  
Used the software for: 2+ years

### "Hard to beat a good software with a team of rockstars "

February 11, 2026

5.0

We have been using Phorest for the last 6 years and couldn’t be happier. The staff we interact with and support we get are truthfully our favorite part.

Pros

Ease of use and appointment booking by far are my favs. Email and text marketing are a close second place.

Cons

The app is occasionally buggy, but not a deal breaker. For my end on the fly I need the app to be ready for me whenever because I am on the move and not in front of a PC.

Switched from

[Meevo](https://www.capterra.com/p/172058/Meevo-2/)

We were using Vagaro, but wanted better reporting. Meevo 1.0 was a disaster

Review Source

Heather E.  
Director of Team Development  
Retail  
Used the software for: 2+ years

### "Amazing personalize support"

August 19, 2025

5.0

Overall, our service and support has been outstanding with Phorest. For someone who is not tech savvy having the ability to quickly jump on a call and navigate the site with a Phorest employee has been very helpful.

Pros

We are a salon company with 5 locations and navigating Phorest can sometimes be overwhelming, the ability to receive personalize support in a timely manner is a game changer.

Cons

When looking back at our old booking system, we did have the ability to see retail history with guests differently for our Service Providers.

Switched from

[Millenium](https://www.capterra.com/p/36629/Millenium/)

To better support multi-location, and move to a cloud based company.

Review Source

Response from Phorest Software

September 4, 2025

Hi Heather, Thank you for your valuable feedback. Thank you for your valuable feedback, We pride ourselves on offering best in class support and service to our customers so it is great to hear that we are meeting those expectations. Regarding the retail history, make sure to reach out to your dedicated Salon Success Manager to give some feedback on why the current view of retail history does not work as well for you :) Regards, Casey O'Halloran Marketing Executive

MJ

Morada J.  
Salon Owner Manager  
Consumer Services  
Used the software for: 1-2 years

### "Highly recommend Phorest"

February 12, 2026

5.0

it has streamlined my ability to run and keep track of reports for stylists and the business. Phorest Tips is also an incredible tool as well

Pros

the POS integration with the system. Phorest Tips has been a game changer for the business and Stylists.

Cons

sometimes reports are hard to find, as there are so many. It would be nice to filter specific reports without all of the other data.

Switched from

[Vagaro](https://www.capterra.com/p/153752/Vagaro/)

More reports and ease of use. Phorest seemed to have more customizable features

Review Source

RC

Robyn C.  
Stylist General Manager  
Hospital & Health Care  
Used the software for: 1-2 years

### "Love Phorest"

August 13, 2025

5.0

Our experience so far has been quite amazing. The staff has been more than helpful. We have recommended this product to more than one salon. It is so easy to teach any new staff to use because of how user friendly it is.

Pros

I love the community, they are more than helpful and handle all issues in a timely manner. It makes it super easy to ask the chat on our desktop to get to ant shortcut answers. Anytime there is technical issues they are able to address them immediately. The scheduling features make it easy for our front of house to properly book our staff according to their proper availability.

Cons

There hasn't been anything in particular that has had us dislike phorest. Only thing is the Phorest tips, we are interested but the staff is used to having their tips deposited immediately and with Phorest tips we will have to wait till the next day.

Switched from

[Meevo](https://www.capterra.com/p/172058/Meevo-2/)

The user friendly feature, we are able to access reports for our staff easier than before. The goal feature is a huge hit with the staff.

Review Source

Response from Phorest Software

September 3, 2025

Hi Robyn, Thank you for your glowing review of Phorest. It means the world to us that you are happy with Phorest and that you get the support you need from the team. So glad to hear that it is a smooth transition for new staff and they are loving the goal feature! Regards, Casey O'Halloran Marketing Executive

SM

Sherrilyn M.  
Operations Manager  
Retail  
Used the software for: 2+ years

### "this software transforms the game."

August 13, 2025

5.0

It has made our front desk WAY more proficient, labor costs go down due to easy simple to use features that make cashing in and out a breeze.

Pros

The fact there is such supportive staff who are always quick to help when we are in need, there is also a support button with step by step tips on how to use the software when you are in a time crunch. I also enjoy the consistent updates that keep us up to date with all the latest feature to help our salons business run smoothly!

Cons

I do not like the fact you can't create a schedule for the breaks to appear in certain peoples schedule and need to do it one by one.

Switched from

[Shortcuts](https://www.capterra.com/p/13284/Shortcuts-Software/)

It was outdated and a lengthy process to do anything with this system. ancient technology in my opinion.

Review Source

AC

Abbie C.  
Owner  
Health, Wellness and Fitness  
Used the software for: 1-2 years

### "FIVE STARS"

August 13, 2025

5.0

My overall experience with Phorest has been phenomenal. I recommend them to all of my salon friends. The marketing tools are unmatched, the reporting capabilities are endless. I have not found another software that comes close to what Phorest offers.

Pros

I love the marketing features and the ability to run the reports that I need. The support that we have from our \[sensitive content hidden\]. And how they are always being innovative and staying ahead of the game.

Cons

Sometimes the reports are not consistent (the numbers). That is the only thing I have bad to say. We love phorest

Switched from

[Meevo](https://www.capterra.com/p/172058/Meevo-2/)

The lack of reports that I needed. Phorest offered more

Review Source

Response from Phorest Software

September 4, 2025

Hi Abbie, Thank you for your valuable feedback. We are delighted to hear that you are happy with Phorest and that our software is helping you to grow your business and streamline your operations. Please reach out to your dedicated Customer Success Manager if you have questions about your report. They are there to help :) Regards, Casey O'Halloran Marketing Executive

HW

Heather W.  
General Manager  
Hospitality  
Used the software for: 2+ years

### "The honest truth about Phorest"

August 26, 2025

5.0

Pros

Everything! this is the first salon software that truly delivers! FINALLY! The client management team is spot on. The appointment scheduling is easy. I am confident in the security of our clients personal information as well as the staffs.

Cons

No Cons, I have been managing for 15 years and the team and I are truly pleased. The support team is great and the response time is quick.

Switched from

[Salonware/Spaware](https://www.capterra.com/p/12546/Salonware-Spaware/)[ZENOTI](https://www.capterra.com/p/131057/ZENOTI/)

they sucked in every way....we where very unhappy

Review Source

Response from Phorest Software

September 4, 2025

Hi Heather, Thank you for your glowing review of Phorest. We are delighted to hear that you are happy with Phorest and that our software is helping you to streamline your operations. We appreciate your support and confidence and are excited to continue being a part of your success! Regards, Casey O'Halloran Marketing Executive

jF

jonelle F.  
Owner  
Retail  
Used the software for: 1-2 years

### "Owner of SWHDS "

August 13, 2025

5.0

I love it so much! The support is great and all my questions get answered in a timely manner. I love the updates

Pros

The online booking for guests is amazing. I think it works so easy and it’s easy to learn and navigate for new employees

Cons

The awareness around sales transactions being altered. I feel like there should be better reporting.

Switched from

[EnvisionNow](https://www.capterra.com/p/10010577/Envision-Salon-Software/)

Guest experience and online booking was the defying factor

Review Source

Response from Phorest Software

September 4, 2025

Hi Jonelle, Thank you for your review of Phorest! It means the world to us that Phorest is helping you grow your business. We're so happy to be a part of your success! Regards Casey O'Halloran Marketing Executive Regards, Casey O'Halloran Marketing Executive

BM

Becca M.  
Salon Manager  
Cosmetics  
Used the software for: 1-2 years

### "5th Avenue Salon Review"

December 9, 2024

5.0

Mostly positive. We are not currently using all that we pay for, but are working toward using the features included in our plan. It feels like a lot to implement but that's a good problem to have. I know once we are using it all properly, it will help us care for our customers and grow our numbers.

Pros

Working with \[sensitive content hidden\], my Salon Success Manager! She helps me navigate the software with confidence. It has a lot of capabilities and that can feel overwhelming at times! Working with her helps me understand the features and move forward with a better understanding so I can properly train my team.

Cons

I don't like that I cannot do more than one Cashup in a day.

Switched from

[Vagaro](https://www.capterra.com/p/153752/Vagaro/)

We needing something that would support our growing team better

Review Source

Response from Phorest Software

January 8, 2025

Hi Becca,  Thank you for your review of Phorest. It means the world to us that salon managers like you are happy with Phorest and that it is helping you to grow your business and make your life easier.  We hope that you will love it even more once you are using all the amazing features we have to offer you! Regards, Robert Sheehan. Head of Sales & Marketing

JM

Jodi M.  
owner  
Cosmetics  
Used the software for: 1-2 years

### "Great for large team!"

November 21, 2024

5.0

I have been using phorest for 18months in my large team based salon and i am very satisfied.

Pros

User friendly for front team, service provider and guests for online booking.

Cons

There is that stands out that i don't like. There are features i would like to see that could make phorest even better.

Alternatives considered

[Boulevard](https://www.capterra.com/p/180087/Boulevard/)[Vagaro](https://www.capterra.com/p/153752/Vagaro/)[Meevo](https://www.capterra.com/p/172058/Meevo-2/)

Reason for choosing Phorest

Phorest captured more of what i was looking for all within one system

Switched from

[Square Appointments](https://www.capterra.com/p/170263/Square-Appointments/)

I opened a large salon after leaving my suite

Review Source

Response from Phorest Software

November 29, 2024

Hi Jodi,  Thank you for your glowing review of Phorest. It means the world to us that owners like you are happy with Phorest and that it is helping you to grow your business and make your life easier.  We currently are working on a large number of improvements and grievances that people have in Phorest based on customer feedback. I'm hopeful that you will see improvements that you want (and love) in the not too distant future to make Phorest even better for you. Hope you had a lovely Thanksgiving! Regards, Robert Sheehan. Head of Sales & Marketing

SS

Susan S.  
Owner  
Health, Wellness and Fitness  
Used the software for: 2+ years

### "Favorite Salon Software "

November 13, 2024

5.0

Pros

Phorest is very versatile, so it offers options that work with each salon's specific needs. I also love the customer service. They quickly answer any questions that I have.

Cons

Some of the technology is is beyond me, but again, they are there to help!

Switched from

[QuickBooks Online](https://www.capterra.com/p/190778/QuickBooks-Online/)

Wasn't Spa/salon specific. We still use Quickbooks alongside Phorest

Review Source

Response from Phorest Software

November 22, 2024

Hi Susan,  Thank you for your review of Phorest. It means the world to us that owners like you are happy with Phorest and that it is suited to your business needs. Regards, Robert Sheehan. Head of Sales & Marketing

KN

Kayla N.  
Salon and Spa  
Health, Wellness and Fitness  
Used the software for: 2+ years

### "Enlightened Beauty's Phorest Review"

September 19, 2024

5.0

Fantastic. The team, the system, and the customization of the entire thing is fabulous. We are so lucky we found Phorest.

Pros

The user-friendly aspects of the entire system- on computer and the app! The ever evolving newness! The great support staff!

Cons

At this moment in time, we cannot think of anything we dislike or would change. We are loving the new updates so far.

Alternatives considered

[Meevo](https://www.capterra.com/p/172058/Meevo-2/)[GlossGenius](https://www.capterra.com/p/174830/GlossGenius/)[Rosy](https://www.capterra.com/p/68391/Rosy-Salon-and-Spa/)

Reason for choosing Phorest

Their customer service was way better than any of the competitors and honestly, because of Joe. He is a wonderful asset to the team.

Review Source

Response from Phorest Software

November 13, 2024

Hi Kayla,  Thanks for your positive feedback on Phorest. We are so happy to hear that you love it and that you find it beneficial to you and your business. I will be sure to pass on the positive feedback to Joe also. We are super proud of having industry people that can help our customers. Regards, Robert Sheehan.  Head of Sales & Marketing 

VR

Verified Reviewer  
CEO  
Health, Wellness and Fitness  
Used the software for: 2+ years

### "Unprofessional Company with hidden charges and poor data management"

February 7, 2021

1.0

I have had this software for over 5 years and they are only interested in how they can make more money out of their clients. They charge inflated prices for simple things and hide the charges so you aren't aware of them. They introduce new features which sound great but in reality don't work and then charge you a higher subscription for their software for the new features when don't work. For example they introduced a feature called client reconnect which is supposed to text clients when they are overdue their appointment but it just doesn't work, yet they charge an extra £40/month for it. Also if you have multiple sites, none of their reports or stock inventory work across multiple locations so you have to go into each location to run reports or get stock information which is very time consuming. It also doesn't link into any other software or marketing software so you have to do work arounds and manual exports if you want to use your client data in facebook or email marketing. The email and text marketing within Phorest is expensive and poor quality compared to industry specific software so another downside to Phorest. There are many much superior softwares available that are cheaper, easier to run and integrate easier into other business softwares. Having stuck with Phorest for over 5 years now I wish I had made a move to better software years ago.

Pros

The appointment diary is simple and visual but basic. There is an online reputation manager which helps you manage your online reviews but now I have seen what other systems can do I think it is basic and its only available when you are on their most expensive package.

Cons

The company has hidden charges which they deduct at source so you can't see them or audit them. They consistently over charge and apply higher charges to bills than your original contract and insist on payment by direct debit so its not easy to detect them. They manipulate your data without knowledge or consent, for example they opted many of my clients out of being able to receive marketing information without my knowledge, I only discovered by accident and it turned out to have been an issue in their software which they denied to begin with but then had to admit it was their fault. I have no idea if they corrected the fault just with my account or whether other customers who have been affected but are still in the dark. A few years ago they made a major to how their online booking system worked, but didn't inform any of their clients so all our online bookings on our website went down and again it took a few weeks for them to admit the mistake was theirs, but it still cost me thousands with my website developer to re-design my website to overcome their change which is incredibly poor change management and poor knowledge of their customers and how they use the software.

Switched from

[Mindbody](https://www.capterra.com/p/40229/MINDBODY/)

I made the switch to Phorest after a competitive tendering system, where Phorest made various written representations about the features, benefits and pricing so came out top on the tender requirements, however when the software was installed, it came out that many of the features that they had confirmed the software did were 'in development' and some of them had still not been launched over 5 years later...

Review Source

FD

Felor D.  
salon Davachi by Felor  
Retail  
Used the software for: 2+ years

### "high-end 🙌👌"

February 12, 2026

5.0

I am a happy happy Client and I will stay with phorest they are very friendly the time you need something they’re always availablehe

Pros

it’s been years. I am running my business with Phorest Company study and their trusted, and never anything wrong with the app you can run your business as very smoothly

Cons

The price is expensive, especially like I am one person and I pay $85 or something like that monthly so that’s lots for one person but as a group in Salon is a good price but not for me

Review Source

MH

Michelle H.  
Director of Education  
Retail  
Used the software for: 1-2 years

### "Phorest Pheedback :)"

August 14, 2025

4.0

I think it makes all the staff more conscious of the revenue they are bringing in and how close they are to meeting their goals.

Pros

The ability to manage my schedule from my phone, and to check reports from my phone. I also like the ability to check my service/retail sales etc from my phone in real time.

Cons

Sometimes when using a laptop or desktop computer, it takes a long time before the reports open, or before I can see the client reviews. Also the waiting list feature should not be specific to a certain date or time.

Switched from

[Shortcuts](https://www.capterra.com/p/13284/Shortcuts-Software/)

Not sure I wasn't involved in the decision

Review Source

Response from Phorest Software

September 4, 2025

Hi Michelle, Thank you for your valuable feedback. We are delighted to hear that you are happy with Phorest and that our software is helping you to streamline your operations and the staff are finding it beneficial. Any and all feedback is always welcomed to be shared with your Salon Success Manager, who will then pass it on to the Product Team :) Regards, Casey O'Halloran Marketing Executive

OM

Oxana M.  
Owner and Stylist  
Apparel & Fashion  
Used the software for: 1-2 years

### "Phorest for Life :) "

August 25, 2025

5.0

We enjoy it and usually find whatever we can't find, the customer support is able to help us with pretty quickly. They also have lots of cool features always popping up.

Pros

We love our customer support, really loved \[sensitive content hidden\]. And we enjoy the ease of use for our staff when it comes to tracking their appointments and schedules.

Cons

Sometimes the reporting is difficult but usually we find it. I would also love if we could get better discounts and offers for salons with multiple locations.

Review Source

Response from Phorest Software

September 4, 2025

Hi Oxana, Thank you for your glowing review of Phorest. We are delighted to hear that you are happy with Phorest and that our software is helping you to grow your business and streamline your operations. If you are ever having difficulty navigating the system don't hesitate in reaching out to your dedicated Salon Success Manager! We hope you continue to enjoy our cool features! :) Regards, Casey O'Halloran Marketing Executive

KM

Karina M.  
ceo  
Hospitality  
Used the software for: 2+ years

### "Everyone should have phorest"

September 20, 2024

5.0

love it. i have been usuing phorest for 10 years

Pros

user friendly, and the reports are amazing

Cons

how slow the software works. stalls alot or freezes

Alternatives considered

[DonorPerfect](https://www.capterra.com/p/2698/DonorPerfect-Fundraising-Software/)

Reason for choosing Phorest

they are not all together, very messy setup

Review Source

Response from Phorest Software

October 3, 2024

Hi Karina,  Thank you for your wonderful review and vote of confidence in Phorest! We are so delighted to hear that you love the reports and we agree with you. Everyone should have Phorest :-)  On the speed challenges. It sounds to me like you may be on the older version. We have a newer version of Phorest on the web which is MUCH faster and I’ve no doubt you’ll love it. If you reach out to your dedicated Salon Success Manager, they will transition you over onto this and make you even happier :-)  Regards,  Robert Sheehan. Head of Sales & Marketing Head of Sales & Marketing.

AB

Angelica B.  
University Intern  
Pharmaceuticals  
Used the software for: I used a free trial

### "Unlock Your Salon's Potential with Phorest's Comprehensive Management Platform"

June 10, 2023

5.0

I had the chance to investigate Phorest as a salon management software during my internship in the pharmaceutical product development and research department. Phorest proved to be a reliable tool for effective salon operations, despite not being specifically relevant to my field. The software's client management and appointment scheduling functions supported efficient organization and improved customer experience. Wider clientele was attracted, and customer retention increased, thanks to the integrated marketing tools. Overall, Phorest proved to be a useful tool for streamlining salon operations and attaining business objectives because to its user-friendly design and extensive features.

Pros

A whole range of features designed especially for salon businesses are available through Phorest. Appointment scheduling, client management, and staff organization are made simple by its user-friendly interface. The software's powerful marketing options, which include automated SMS and email campaigns, aid in bringing in new clients and keeping existing ones. The integrated point-of-sale system from Phorest makes inventory management and transactions simple. Salon owners may receive insightful information about the operation of their businesses and make data-driven decisions with the help of thorough reporting and analytics. The Phorest mobile app improves the whole customer experience by offering salon staff and customers comfort and flexibility.

Cons

The price of Phorest is a disadvantage because it could be too expensive for smaller or independent salons. Some users might initially have a high learning curve and find it difficult to become familiar with all the functions and customization possibilities. Despite the fact that Phorest provides a wide range of capabilities, some unique needs or specialty salon operations could call for further modification or integration with specialized software. Additionally, sporadic technological issues or downtime may have an adverse effect on salon operations and inconvenience clients.

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