--- title: "Phorest Reviews 2026. Verified Reviews, Pros & Cons | Capterra" description: "Is Phorest the right Medical Spa solution for you? Explore 431 verified user reviews from people in industries like yours to make a confident choice." source_url: "https://www.capterra.com/p/113530/Phorest-Salon-Software/reviews/" page_type: "reviews" language: "en" publication_date: "2026-10-21" --- Phorest 4.8 (431) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated October 21st, 2026 # Reviews of Phorest Ease of use 4.7 Customer Service 4.8 ## Pros and Cons in Reviews SS Syed S SecretaryConsumer Services, 2 - 10 employeesUsed the software for: More than 2 years. “I love appointment managemetn system, scheudling, and tons of other features that you cannot find in other spa management softwares, Phorest has done incredible job understanding need of spas and setting up everything in convenient way.“ August 29, 2025 MI Maria I Director of OperationsConsumer Services, 51 - 200 employeesUsed the software for: More than 2 years. “I wish the new app for guests would allow us to manage the guests who use the "rebook previous appointment" tool, as it has been hard to manage with shop guests who schedule with multiple service providers and their timing isn't scheduled correct.“ August 26, 2025 SS Syed S SecretaryConsumer Services, 2 - 10 employeesUsed the software for: More than 2 years. “I am happy with Phorest, there are still need of few specific features (for instance billing to customer for taking payment through a link , and some promotional features that I would defintely want part of it, hopefully it will be developed by their team in near future.“ August 29, 2025 CQ Christina Q Owner OperatorHealth, Wellness and Fitness, Self-employedUsed the software for: 1-2 years. “My client do sometimes get confused by the dates on the reminders - it would be nice if it was changed to Jan/Feb/March instead of numbers as I book appointments 6 months in advance so sometimes the dates get mixed up.“ February 12, 2026 Heather E Director of Team DevelopmentRetail, 201 - 500 employeesUsed the software for: More than 2 years. “We are a salon company with 5 locations and navigating Phorest can sometimes be overwhelming, the ability to receive personalize support in a timely manner is a game changer.“ August 19, 2025 MM Mario M Salon ownerRetail, 2 - 10 employeesUsed the software for: 6-12 months. “The cost for what you get and support staff that is supposed to reach out and don't. When asked to fix or change things the response isn't quick or just told we can't do that.“ February 17, 2026 FD Felor D salon Davachi by FelorRetail, Self-employedUsed the software for: More than 2 years. “I am running my business with Phorest Company study and their trusted, and never anything wrong with the app you can run your business as very smoothly“ February 12, 2026 SM Sherrilyn M Operations ManagerRetail, 51 - 200 employeesUsed the software for: More than 2 years. “I do not like the fact you can't create a schedule for the breaks to appear in certain peoples schedule and need to do it one by one.“ August 13, 2025 ## Showing most helpful reviews Showing 1-25 of 431 available reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use R Reviewer Owner Used the software for: 3-5 years ### "Phorest for life! " February 20, 2026 5.0 Overall experience with Phorest is SO good! Anytime I have questions or need support they are right there to help you! Plus their marketing features are amazing! Pros Phorest has the BEST reporting system I have ever worked with! Every time I need a number to support my teams growth it is so easy to find! Also, their customer service is EXCEPTIONAL! Cons The only con I can think of is that there is no way to "split" retail. My salon specializes and when they share a client there is no way to "share" the retail at checkout. But I reported this issue and have been told they are working on it! Review Source R Reviewer Salon owner Used the software for: Less than 1 year ### "Another Review" February 20, 2026 4.0 It's been going well so far. I think there are some things that can be changed to make it more user friendly. I was told that I would get business support through my journey and I have yet to get that. I have been flying solo and I'm sure I'm not utilizing things correctly to help improve business. It would be great to have more 1 on 1's to show what phorest can actually do for your business. I don't think I would pay more or move up in tier for what I'm getting. Pros That it is an all in one software service. It's great that I don't have to go through multiple companies to keep my business running smoothly. security seems pretty good and haven't had any bugs or issues with the software itself. Online booking has been great and the fact that we can requests deposits for first time client's and also give them a policy notice for no/shows-late appointment. Cons The cost for what you get and support staff that is supposed to reach out and don't. When asked to fix or change things the response isn't quick or just told we can't do that. I have used other scheduling softwares before that are way more user friendly and I feel like Phorest should do some more research on other platforms to see how they work well and incorporate that into their own. Reports have also been really hard to find, read and understand. Review Source R Reviewer Salon owner and stylist Used the software for: 3-5 years ### "Easy to use" February 19, 2026 5.0 Simple to use and works well. Very salon friendly, good options to customize the service to fit the specific needs of our salon. Pros The app and desk top are Easy to use and always works well for the salon staff and clients. Lots of ways to customize for personalization Cons I don’t like that the save card on file is hard to see when checking out. Saving the card is on as the default, should be something you have to click on to save. Review Source R Reviewer Owner Used the software for: 1-3 years ### "For Looks Studios highly recommends Phorest " February 18, 2026 5.0 10/10 overall phorest is an amazing all over system! I’m very grateful I found this system it makes things much easier! Pros Phorest cover so many necessary systems when owning a salon. Retail, inventory, payment processing system and online booking. Cons The only thing I wish I could fix about phorest is that phorest should automatically email the account holder when the inventory drops below the minimum quantity. This would allow management to be notified when an order needs to be placed. Review Source R Reviewer Salon Coordinator and Online Representative Used the software for: 3-5 years ### "User Friendly, Until You Need Help" February 16, 2026 3.0 Pros The system is easy for everyday tasks however making an in person appointment deposit and refunds are not as straight forward. Cons Support feels lacking after onboarding. When real issues come up, it often turns into finger pointing instead of problem solving. I still have open support tickets from 10 months ago that haven’t been resolved or followed up on. Review Source R Reviewer Owner Operator Used the software for: 1-3 years ### "Excellent Product " February 16, 2026 5.0 It's a good product, that makes my job a lot easier. I love the text reminder features as they are very helpful for ensuring my clients arrive when they're scheduled. Pros The ease of use, keeping track of clients history, notes, the chat feature in the desktop version, and the quick response from support if I need help with anything. I also like if I add products to my clients tab then exit out of it - it will remember the product. Cons The price point could be more competitive comparably to other brands. When there are bugs in the system sometimes takes awhile to get it fixed. My client do sometimes get confused by the dates on the reminders - it would be nice if it was changed to Jan/Feb/March instead of numbers as I book appointments 6 months in advance so sometimes the dates get mixed up. Review Source R Reviewer Barber Used the software for: 3-5 years ### "Phorest is awesome " February 16, 2026 5.0 Great software and super easy to use, and if I do have an issue they always help me figure out the issue. Pros Great product and great customer service. Phorest is the best out of all platforms that I have used in my shop. Cons There is no on line waiting list for clients. I wish clients could get on a waiting list and be notified of openings Review Source R Reviewer Manager Used the software for: 3-5 years ### "Hard to beat a good software with a team of rockstars " February 16, 2026 5.0 We have been using Phorest for the last 6 years and couldn’t be happier. The staff we interact with and support we get are truthfully our favorite part. Pros Ease of use and appointment booking by far are my favs. Email and text marketing are a close second place. Cons The app is occasionally buggy, but not a deal breaker. For my end on the fly I need the app to be ready for me whenever because I am on the move and not in front of a PC. Review Source R Reviewer Owner Used the software for: 1-3 years ### "Phorest salon program is worth the money!" February 16, 2026 5.0 I have had Phorest for many years and have been very very happy with the program and the customer service! Pros Program is extremely reliable and absolutely love the support is available when you need it. Force is very easy to learn to use. I really like the fact that you can print out people schedules so you always do not have to go back to the computer to see what is going on. Cons I cannot really think of a con. It is a monthly cost however, the value for the program is definitely worth it in my opinion. Review Source R Reviewer owner Used the software for: Less than 1 year ### "Halo Owner" February 16, 2026 5.0 Excellant top notch service is awesome questions always answered in a timely fashion smart move to switch Pros Easy to use. the text reminders the control in management that I have being able to navigate the system Cons Not understanding a lot of phorest capabilities tough to understand each area but easy once you know about it Review Source R Reviewer Spa Manager Used the software for: 3-5 years ### "Eire Tech at it's best" August 18, 2025 5.0 Exemplary customer services and a willing to work with our needs and feedback. I have nothing but positive things to say about Phorest and their employees. Pros Their customer service and ongoing ability to adapt to the expanding needs in our medical spa has surpased my expectations of a company. Cons Constant updates. It's a good thing, but there can be bugs. Constantly having to tell clients, I'm sorry, bear with me, we just updated can be taxing. Review Source R Reviewer Salon owner Used the software for: 3-5 years ### "Has a lot of potential" February 16, 2026 3.0 Overall fair, has improved over the last year, but I’m getting frustrated with the lack of bug fixes for waitlist and package updates. Pros Ease of booking online. Dedicated support is nice. Built In marketing. Inventory systems are easy to use Cons Features are bugged and take forever to get fixed. Feature will be launched with known issues with no timeline of resolution. Review Source R Reviewer Owner Used the software for: 1-3 years ### "Best Salon software" February 16, 2026 5.0 Overall, it’s a great experience! We love working with our rep Anna and she always takes the time to walk us through all our new updates! Pros I love all the functions and how many things the system provides for even just the intro package. There are so many functions that we still don’t even utilize, but it’s great knowing they are there! Cons I wish there was a phone number that I could call and get someone immediately when I have a question about the system Review Source R Reviewer Owner and operator Used the software for: 3-5 years ### "Best program " February 16, 2026 5.0 Great product for my business I recommend everyone I know to switch over for their own business...easy to use Pros Value for the money Online booking Account management Appointment management Customer support Security Cons The inventory features could be more user-friendly so the assigned staff can do it when I am not there Review Source VR Verified Reviewer Aesthetician owner Used the software for: 1-3 years ### "Amazing platform!" August 18, 2025 5.0 My overall experience has been great! The customer service is great. If I ever have a problem and need troubleshooting help, it's always available. Pros Phorest has all the tools you need to build a successful business. It's way more advanced than all other platforms I've used. Cons I do wish Phorest was a bit more affordable for smaller businesses. I don't mind paying for a platform the is advanced but $300/month seems a bit steep for a solo aesthetician. Review Source R Reviewer Salon Owner Manager Used the software for: 1-3 years ### "Highly recommend Phorest" February 16, 2026 5.0 it has streamlined my ability to run and keep track of reports for stylists and the business. Phorest Tips is also an incredible tool as well Pros the POS integration with the system. Phorest Tips has been a game changer for the business and Stylists. Cons sometimes reports are hard to find, as there are so many. It would be nice to filter specific reports without all of the other data. Review Source R Reviewer Director of Team Development Used the software for: 3-5 years ### "Amazing personalize support" August 20, 2025 5.0 Overall, our service and support has been outstanding with Phorest. For someone who is not tech savvy having the ability to quickly jump on a call and navigate the site with a Phorest employee has been very helpful. Pros We are a salon company with 5 locations and navigating Phorest can sometimes be overwhelming, the ability to receive personalize support in a timely manner is a game changer. Cons When looking back at our old booking system, we did have the ability to see retail history with guests differently for our Service Providers. Review Source R Reviewer Stylist General Manager Used the software for: 1-3 years ### "Love Phorest" August 14, 2025 5.0 Our experience so far has been quite amazing. The staff has been more than helpful. We have recommended this product to more than one salon. It is so easy to teach any new staff to use because of how user friendly it is. Pros I love the community, they are more than helpful and handle all issues in a timely manner. It makes it super easy to ask the chat on our desktop to get to ant shortcut answers. Anytime there is technical issues they are able to address them immediately. The scheduling features make it easy for our front of house to properly book our staff according to their proper availability. Cons There hasn't been anything in particular that has had us dislike phorest. Only thing is the Phorest tips, we are interested but the staff is used to having their tips deposited immediately and with Phorest tips we will have to wait till the next day. Review Source R Reviewer Manager Used the software for: 1-3 years ### "Phorest, A Game-Changer for Salon Success”" August 25, 2025 5.0 Overall, it’s been a wonderful experience with Phorest. The customer service is hands-down some of the best I’ve ever experienced. We could not be happier. Pros Very handy to use, easy to educate staff on updates. Friendly, easy to use for accounting and bookkeeping. Cons Difficulties with the online app when customers are booking. The customers that state they have difficulties usually say it has to do when they are entering in the email. We remind the guest that they need to have an updated app version and an updated software version. That usually fixes whatever is going on. Review Source R Reviewer President Used the software for: 3-5 years ### "A Good Review " August 14, 2025 5.0 Any partnership will have their ups and downs but Phorest is a company with a lot of integrity so we know we can trust our partnership with them. Pros I like the ease of use and the constant pace of updates. It is usually easier for us to handle smaller improvements rather than one update that changes everything at once. Cons The online store needs to be more user friendly, from both a consumer and salon perspective. An improvement to this would entice us to add it to our services. Review Source R Reviewer Owner Used the software for: 1-3 years ### "FIVE STARS" August 14, 2025 5.0 My overall experience with Phorest has been phenomenal. I recommend them to all of my salon friends. The marketing tools are unmatched, the reporting capabilities are endless. I have not found another software that comes close to what Phorest offers. Pros I love the marketing features and the ability to run the reports that I need. The support that we have from our \[sensitive content hidden\]. And how they are always being innovative and staying ahead of the game. Cons Sometimes the reports are not consistent (the numbers). That is the only thing I have bad to say. We love phorest Review Source R Reviewer Owner Used the software for: Less than 1 year ### "We love Phorest " September 3, 2025 5.0 Overall We love the product from reporting to appointments and everything in between. Great value and overall support Pros I absolutely love the inventory management and reporting. Our stylists are in love with the phorest to GO app. Cons Only complaint stylists have is for gap booking and how they have to book processing time which turns into a nightmare for receptionists Review Source R Reviewer co owner Used the software for: 3-5 years ### "We are so pleased with Phorest software." August 18, 2025 5.0 Phorest is a great value for very user friendly software with incredible customer service. We are grateful to be a part of the Phorest network. Pros Phorest is very user friendly, gives us the reporting we need and use and has incredible customer and technical support. Cons As with any software, there are always areas to improve and Phorest listens to our needs and concerns to better service the customer. Review Source R Reviewer Salon Manager Used the software for: 1-3 years ### "5th Avenue Salon Review" December 17, 2024 5.0 Mostly positive. We are not currently using all that we pay for, but are working toward using the features included in our plan. It feels like a lot to implement but that's a good problem to have. I know once we are using it all properly, it will help us care for our customers and grow our numbers. Pros Working with \[sensitive content hidden\], my Salon Success Manager! She helps me navigate the software with confidence. It has a lot of capabilities and that can feel overwhelming at times! Working with her helps me understand the features and move forward with a better understanding so I can properly train my team. Cons I don't like that I cannot do more than one Cashup in a day. Review Source R Reviewer Business Owner Used the software for: 3-5 years ### "Business Owner" November 22, 2024 5.0 Great software. Easy to use, and after reviewing over 10 similar softwares for our salon, Phorest fit our needs the best. Pros The availability of our service manager to jump on a call and help us navigate and use successfully use Phorest. \[sensitive content hidden\] is amazing, she helped us go paperless, automate marketing and helped us save 5 hrs a day by helping us use Phorest better. She is amazing and we are super grateful to her and the team Cons So far it has been a pleasant experience. Review Source ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. Talk to a Capterra advisor for free and get results within 15 minutes.