# Page 10 | Phorest Reviews 2026. Verified Reviews, Pros & Cons | Capterra

> Page 10 - Is Phorest the right Medical Spa solution for you? Explore 431 verified user reviews from people in industries like yours to make a confident choice.

Source: https://www.capterra.com/p/113530/Phorest-Salon-Software/reviews

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Phorest

4.8 (431)

Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/)

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Last updated February 16th, 2026

# Page 10 - Reviews of Phorest

## Showing most helpful reviews

Showing 226-250 of 431 Reviews

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Most Helpful

Rating

Company Size

Reviewer's Role

Length of Use

Frequency of Use

FW

Faryn W.  
Owner  
  
Used the software for:

### "Best Salon Software and Best Customer Service"

May 2, 2016

5.0

I have set up software for Salons I have worked at and for my own Salon. I have done countless trials and had systems lacking in extremely important areas especially timing of appointments double booking and allowing gaps for processing time. Phorest has it all and the customer service is outstanding. They offer apps for your clients to check-in and update their info, they offer rewards cards which clients love, and the option of online booking. They enter in all of your information including retail. So easy!

Review Source

mM

maisa M.  
owner  
Cosmetics  
Used the software for: Less than 6 months

### "Colette phorest"

April 12, 2017

5.0

she was amazing, funny and very patient! we really enjoyed her! .. we are looking forward to working with her.

Pros

workes with salons better than booker online system

Cons

i do not know as of yet for i have not with the system .

Review Source

SJ

Sarah J.  
Salon Owner  
  
Used the software for: Less than 6 months

### "I've only had the software in for a couple of days & I already love it. "

August 31, 2017

5.0

Pros

So professional. Love the prompts it gives to rebook, love how you can do your stock take & send messages to the clients after their visit to the salon. Nice touches & very professional.

Review Source

CK

Catriona K.  
Salon owner  
  
Used the software for: Less than 6 months

### "Its a great system with lots of added benefits"

November 15, 2017

5.0

Pros

Online booking tool is brilliant and the salon apps are super easy and efficient.. the marketing tools are great sms reminders sms marketing email etc. the system was very easy to use

Review Source

KP

Kirsten P.  
Owner  
Health, Wellness and Fitness  
Used the software for: Less than 6 months

### "Great training "

October 3, 2017

4.0

Don't know yet

Pros

Not sure yet only been using for a week and got a lot groundwork to do to put in all info before I get to grips with it and hard to do when full with clients all the time

Review Source

AR

Andrea R.  
Owner  
Health, Wellness and Fitness  
Used the software for: Less than 6 months

### "This has been a pleasant and smooth process "

November 9, 2017

5.0

Convinence

Pros

The detail reports, marketing options while being easy to use. Appointment are easy and the convienece or having the app to allow me to access my reports and schedule at home

Review Source

JC

Jessica C.  
Owner  
Cosmetics  
Used the software for: Less than 6 months

### "Exceptionally pleased!!!"

February 23, 2017

5.0

I am very satisfied with Phorest software. I feel very comfortable knowing that training is there when needed, for myself and my employees!!

Pros

That training is available for myself and my employees whenever needed!!

Review Source

RJ

Rebecca J.  
Owner  
  
Used the software for: Less than 6 months

### "Loved the training, very informative just wish it was longer as so much to take in "

May 9, 2017

5.0

Pros

Does all the reports and analysis for me. Can see the forecast of sales per week. Can access the diary at home and see what the salon is doing when I'm not there most importantly!

Review Source

jW

joanne W.  
owner  
Health, Wellness and Fitness  
Used the software for: Less than 6 months

### "absolutely fabulous , "

June 27, 2017

5.0

Pros

cant actually believe how easy its been , the staff are so on the ball , extremely friendly and lovely accents

Cons

costs of Texts as we need to send a lot , wish there was a bundle .

Review Source

AO

Alison O.  
Owner  
  
Used the software for:

### "Life changing answers to my questions about how my business is doing at the press of a button. "

February 6, 2016

5.0

Mostly I find it brilliant the only issue I find is when your busy and under pressure some features take bit longer to complete as in how many times you need to click things but that is only a very very small issue. Absolutely great for finding clients info and answering queries clients have in regards to past services. Way less paperwork and I'd be lost without the licence on laptop and my phone app. I can check on things no matter where I am. Superb system well worth it

Review Source

fC

fiona C.  
Owner  
  
Used the software for:

### "Wow, impressive training, so easy to use!"

October 8, 2015

5.0

We already love our new software. From contacting Phorest with an enquiry. The staff have all been positive and supportive . Nicola from sales answered all our questions and was not pushy like other software reps. Jeff's training was well delivered along with PC set up. Its so easy to use, the only one point I can think off would be to leave a A5 laminated sheet with quick prompts on where to find/do certain things . I know they are in the book but for quick reference .

Review Source

LC

Lesley C.  
MD  
Health, Wellness and Fitness  
Used the software for: Less than 6 months

### "Excited about our new software"

April 26, 2017

5.0

Although we have not started using the software yet, the customer service has been excellent and the team at Phorest have been great taking us through the initial set up

Pros

Versatile and innovative software

Cons

Non as yet

Review Source

kS

kristie S.  
onwer  
Health, Wellness and Fitness  
Used the software for: Less than 6 months

### "new user to phorest"

October 18, 2016

4.0

we have only just taken on the system but we are already seeing the benifets of having the system in place

Pros

the sercurity for myself and the staff

Cons

its alot to learn when you are starting out.lol

Review Source

JR

Joanne R.  
Beauty therapist  
Cosmetics  
Used the software for: Less than 6 months

### "Great software! "

October 26, 2016

5.0

Training was great, really excited to start using the software and to see my business grow. Staff at phorest are extremely helpful.

Pros

It does everything for you

Cons

Will take a while to get used to it all.

Review Source

jG

julie G.  
manager  
  
Used the software for: Less than 6 months

### "julie picasso"

July 21, 2016

5.0

training with emmett in the salon was brill he was so easy to understand and made it very clear to us :)

Pros

love the reviews and layout is fab

Cons

date sheet is rather small so we tend to overlap alot

Review Source

EA

Erlis A.  
Owner  
  
Used the software for: Less than 6 months

### "Phorest Rocks!!!"

August 11, 2016

5.0

The staff is extremely easy to understand and work with. The software does all the work for you and your clients. I can actually run my business without having to be there!

Pros

Ease of use.

Cons

No CONS only PROS

Review Source

DL

David L.  
president  
Consumer Services  
Used the software for: Less than 6 months

### "great customer service"

July 12, 2017

5.0

more appointments

Pros

The future of salon software! Love all the technology and features. Online booking is amazing! As well as the app. So happy Phorest is here!

Review Source

EE

Elfie E.  
Owner, Director of Operations  
  
Used the software for:

### "Excellent in All Aspects!"

October 22, 2015

5.0

Our Spa has just started using the Phorest software and from the very start I have encountered complete professionalism, timely set up, all questions answered and a great team to make sure we are happy. Phorest is extremely user friendly and has many excellent features that my previous software may have had, but was too complex to even try! I am very pleased and recommend Phorest if you are looking for a user friendly, mobile, integrated program.

Review Source

CC

Carey C.  
Owner / operator  
Health, Wellness and Fitness  
Used the software for: Less than 6 months

### "Easy to start"

February 21, 2017

5.0

It's always a stressful proposition to switch software's and the team at phorest have been truly amazing to work with!

Pros

Mobile functionality, and working with our Facebook page.

Review Source

ST

Seville T.  
Owner  
Cosmetics  
Used the software for: Less than 6 months

### "Phenomenal!!!"

May 25, 2017

5.0

Great customer feedback and retention

Pros

Customer service is top of the line. Everyone is so friendly and make sure that needs are met at the end of each call.

Review Source

EM

Elaine M.  
Receptionist  
Retail  
Used the software for: Less than 6 months

### "Great System"

July 8, 2016

5.0

Messaged forgot about it ... 7 mins later phonecall and resolved!!! didn't realise it was tech support they rang so soon I thought it was a crank call ...lol

Pros

Ease

Cons

Getting used to it!!

Review Source

LH

Lisa H.  
Owner  
  
Used the software for:

### "Hassle free Client Management Software that works like a dream"

July 9, 2015

5.0

I could go on for days about how great this software is - its my virtual receptionist, even when I'm closed, its my accountant, marketing expert, shows me my best clients and with the ability to run reports on treatment popularity, helps me to see where best across the salon to spend my training budget to allow the salon to grow. Only drawback - the app isn't yet accessible on android, but the tech guys are working on that too :)

Review Source

JM

Julie M.  
Owner/stylist  
  
Used the software for:

### "Everything you need and more"

December 1, 2015

5.0

I am the only stylist in my salon, and I was worried that I was overcomplicating things going with this software. It is made to support large full service salons, but it actually makes everything more simple- from booking appointments to tracking retail to following my marketing plan! Phorest can do as much or as little as you need it to with amazing customer service (and VERY patient representatives!). I'm glad I made this choice!

Review Source

JW

Jessica W.  
Owner  
Health, Wellness and Fitness  
Used the software for: Less than 6 months

### "Totally amazed"

October 18, 2016

5.0

Compared to my old software phorest is amazing to use. Going to make life so much easier. It looks great and and is amazing to use

Pros

Ease of use and the look

Cons

Initial set up cost

Review Source

CH

Chris H.  
Owner  
  
Used the software for:

### "US Customers Make Note"

April 22, 2016

4.0

Pro's: User friendly, great tech support, took the time to explain features before the purchase Con's: Did not explain that the time feature on all the automatic notifications were limited to military time. This only caused confusion so I had to remove time from all the notices which drastically decreased the value of this feature Would been a perfect rating had this been explained during the demo or if the time was not limited

Review Source

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