# Page 11 | Phorest Reviews 2026. Verified Reviews, Pros & Cons | Capterra

> Page 11 - Is Phorest the right Medical Spa solution for you? Explore 431 verified user reviews from people in industries like yours to make a confident choice.

Source: https://www.capterra.com/p/113530/Phorest-Salon-Software/reviews

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Phorest

4.8 (431)

Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/)

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Last updated February 16th, 2026

# Page 11 - Reviews of Phorest

## Showing most helpful reviews

Showing 251-275 of 431 Reviews

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Most Helpful

Rating

Company Size

Reviewer's Role

Length of Use

Frequency of Use

EG

Emma G.  
Director  
Health, Wellness and Fitness  
Used the software for: Less than 6 months

### "One happy client"

March 27, 2017

5.0

Seems really easy so far, looking forward to using it on a daily basis. Our trainer was great, really helpful.

Pros

Access to social media to grow my business

Cons

Nothing yet!

Review Source

AH

Andrea H.  
Beautician/Manager  
  
Used the software for:

### "Hallelujah!!!!"

October 28, 2015

5.0

An all singing all dancing piece of kit!!!! Amazing! Quick, efficient, fabulous customer service, easy to use even for computerphobes!!! Training conferences ... they're difficult to hear and if you can't remember something or need a prompt you have no choice but to make a service call which invariably ends with a call back. However, the customer service is second to none and nothing is ever a problem.

Review Source

SO

Shane O.  
Owner  
  
Used the software for: Less than 6 months

### "Phorest software"

March 30, 2017

5.0

Just had the software installed. Fantastic, very easy to use with all the features I needed in my barber shop

Pros

How easy it is to use

Cons

Nothing i can think of

Review Source

RJ

Rachel J.  
  
  
Used the software for:

### "Just amazing support & system can't say any more!"

March 15, 2017

5.0

We've only had phorest in our beauty salon 5/6 weeks & just loving it! I can't believe how much this system does. Hopefully one day we will use it to its full potential. We are still learning so much & so pleased I went with phorest. I looked at quite a few systems & glad this is the one I went for. Amazing help from everyone & I think I used my support monthly fee in the first few days haha. Thank you guys!

Review Source

RH

Renee H.  
Owner  
  
Used the software for:

### "Best in class for salon services"

May 5, 2016

5.0

This software is definitely a step up from what we had before. It gives us exactly what we needed to keep track of Staff schedules, client appointments and business finances and marketing. There is no cons really just a few bits that could be enabled to make life a bit more smooth sailing like in client screen instead of having the client address details i suggest using that column for the Treat Card number.

Review Source

SW

Suzanne W.  
Owner  
Retail  
Used the software for: Less than 6 months

### "First day with phorest was brilliant "

July 12, 2016

5.0

Easy to use, good communication with staff , excellent, friendly educator - Greg . Meets every salon needs

Pros

Say to use

Cons

A lot to learn on first cisit

Review Source

MC

Melissaa C.  
Managing Director  
  
Used the software for:

### "Easy to use, easy to learn. Fantastic customer service"

September 3, 2015

4.0

Would like a play system so that when we are showing new staff how to use the system they don't affect with the live version. Not good if you have problems with your broadband as the whole system is down, not sure if there is a way this can be resolved. Phorest support is great, always get a call back extremely quickly, and problem is usually solved there and then. Always very polite and helpful

Review Source

MD

Mavis D.  
Director  
Hospitality  
Used the software for: Less than 6 months

### "I have never meet, dealt or be on a business relationship so admirable. Everyone must hear of Phores"

August 31, 2017

5.0

Pros

Features Flexibility Ease of use The intelligence behind it So customer focus Marketing focus Marketing made easy

Review Source

MRS

Millie Rose S.  
Proprietor  
  
Used the software for:

### "Phorest is now part of our team within our salon"

July 20, 2015

5.0

Our salon in now much easier to run since we have had Phorest. Clients always say how professional our system is and that they love getting the text reminders. We have saved money by our clients turning up for their appointments and not just 'forgetting' !! Phorest is like having a Personal Assistant. We get all our financial totals either daily or weekly etc. You certainly get what you pay for !!

Review Source

AK

Alice K.  
Owner / Manager  
  
Used the software for:

### "Calming & Reassuring the problem could be solved promptly, Excellent Sevice"

June 3, 2016

5.0

Phorest constantly updating their product with the latest technology, trends and new ideas. Phorest provide us with innovative Marketing and PR Ideas. Monthly news letters are of huge benefit. Promptly resolves any issues that may arise. Technicians highly professional, polite, calming and no matter how small or large an issue may be they treat it with the same top rate service. 5/5 Excellent

Review Source

lW

laura W.  
Salon owner  
Health, Wellness and Fitness  
Used the software for: 6-12 months

### "The best receptionist ive ever had"

August 15, 2018

5.0

Online booking is such a huge help. The bookings judt keep coming. Ability to charge for no shows is a god send

Pros

Online booking option is so helpful as we send it in our automated email response. The ability to fully charge no shows is a really good deterrent also.

Cons

It crashes every once in a while. Usually for no more than 60 minutes and probably only a handful of times a year. They are very quick to get on top of any problems

Review Source

KD

Kerry D.  
Owner  
  
Used the software for:

### "Salon software used and linked between my two beauty salons."

March 19, 2015

5.0

I would say that since using phorest, it has single handedly elevated my ability to truly understand and analyse what goes on in my business, has given me a professional edge against other salons and has enabled me to apply a personal touch to my front of house customer contact. After nearly 10 years as a salon owner I really don't know how I managed the first 8 without phorest in my life!

Review Source

JH

Jesse H.  
Salon Director  
  
Used the software for: Less than 6 months

### "AMAZING CUSTOMER SERVICE!"

June 27, 2017

5.0

Pros

Easy, easy, easy!! Booking is quick, customer service is soooo helpful and I love the features in the system

Review Source

SG

Sharon G.  
Director of both clinics  
  
Used the software for:

### "Efficient, Patient, Innovative!"

July 29, 2015

5.0

Compared to another salon software system I've worked it, Phorest is more user friendly & forward thinking. My previous salon software is only now becoming cloud based, whereas I'm with Phorest 2.5 years & they've been cloud based since I began with them. Louise exceeded my expectations recently with her great marketing assistance, with my new clinic set up which is an added bonus .

Review Source

LP

Lilly P.  
Owner  
Health, Wellness and Fitness  
Used the software for: Less than 6 months

### "Exceedingly excellent!"

December 8, 2017

5.0

Offer a better experience for our clients and launch our salon from a good salon to an excellent salon that stands out from the rest.

Review Source

CC

Carrie C.  
Owner  
  
Used the software for:

### "Great system"

August 11, 2015

5.0

I have used Phorest for over 3 years and have found it to be very easy to use and up to date due to regular updates Pros - easy to use, user friendly, secure with PIN numbers, great reports, brilliant marketing/reminders, basically does ecerything for you from wages, to stock control, fabulous training and helpful advisors Cons - if the Internet is down it can be hard to access.

Review Source

AF

Amanda F.  
Director  
  
Used the software for:

### "Fool proof"

May 24, 2016

5.0

I have used the software for years and find it easy to use and easy to teach new staff. Customer service is very efficient and a problem is usually resolved in minutes. They are always adding great new features. They listen to salons who want updates or ways to make the system more efficient or effective and work on new ways to improve. I would always recommend phorest software.

Review Source

EA

Ellen A.  
  
  
Used the software for:

### "Delighted Customer Review "

February 13, 2017

5.0

I couldn't run my business effectively without my Phorest System. Slick, efficient and professional. So many functions to assist with every aspect of running your salon day to day and marketing your business. Plus, the customer care is faultless, instant asssitance if there is an issue or you just need advice on one of the many functions this wonderful piece of kit offers!

Review Source

MP

Mary P.  
Manager  
  
Used the software for:

### "User Friendly With Friendly Support"

January 14, 2016

5.0

I find that the software works well with working out developing times etc. I like the way it is simple for cashing up and if I need to amend staff rosters put in holidays etc. Couple of cons; when I move an appointment , it seems to upset the developing time and the appointment times. Also, when I look at a client card I cant see their future appointments.

Review Source

AW

Anna W.  
  
  
Used the software for:

### "One week in! "

February 3, 2017

5.0

So far so good! Loving this system. For a complete computer novice it is so user friendly and our customers are loving the reminder texts and emails they are getting. All the staff I have dealt with have been fabulous including David who installed system and Aiofe and Ronan from head office. Looking forward to learning what else this system can do.

Review Source

VC

Vickie C.  
Owner  
  
Used the software for:

### "Amazing throughout!"

July 17, 2015

5.0

As a business that only works solely on customer service - its the aspect that means most to me and Phorest have this in the bucket full! From my first phone call to find out about the software, to purchasing, to training to future - Phorest go above and beyond all other providers! Keep up the good work! I feel my business needs are in the best hands!

Review Source

SS

Simone S.  
Director  
  
Used the software for:

### "Always a pleasure!"

May 25, 2016

5.0

The system has to be one of the easiest to use but has the best functionality operationally Working for bigger companies that need global reporting Phorest has by far one of the best reporting systems that I have used. From set up they have been amazing and the support is phenomenal, nothing is ever too much trouble. A breath of fresh air!

Review Source

nL

nishta L.  
director  
  
Used the software for:

### "I am a fan of phorest for many many years now "

January 22, 2016

5.0

ITS VERY COLOURFUL EASY TO USE ALWAYS MAKING GREAT IMPROVEMENT EVEN THOUGHT I DON'T ALWAYS LIKE THE UPGRADE LAYOUT WE GET USE TO IT VERY QUICKLY . Love the online booking from our website and anything that i want to do the system has the option.could do with a reminder pop up for payment on the booking diary itself so it will flash at you .

Review Source

KD

Karen D.  
  
  
Used the software for:

### "Customer service second to none"

April 20, 2015

5.0

Customer service second to none. In no matter what area of business I have worked in for more than 20 years I have never found a company so approachable,interested in the success of my business and open to new ideas. Have even recommended them to my banks business manager to use with other business in the beauty and hairdressing field

Review Source

CT

Catherine T.  
Director  
  
Used the software for:

### "Fabulous software - fabulous company!"

February 26, 2015

5.0

As a marketer myself, in my opinion Phorest not only provides the best, most intuitive salon software, their marketing support is second to none. I look forward to reading the Phorest blog every week, it's always choc-a-bloc with great ideas for salon owners. And their template to send out e-newsletters to clients gets better and better!

Review Source

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