# Page 3 | Phorest Reviews 2026. Verified Reviews, Pros & Cons | Capterra

> Page 3 - Is Phorest the right Medical Spa solution for you? Explore 431 verified user reviews from people in industries like yours to make a confident choice.

Source: https://www.capterra.com/p/113530/Phorest-Salon-Software/reviews

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Phorest

4.8 (431)

Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/)

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Last updated February 16th, 2026

# Page 3 - Reviews of Phorest

## Showing most helpful reviews

Showing 51-75 of 431 Reviews

Sort by:

Most Helpful

Rating

Company Size

Reviewer's Role

Length of Use

Frequency of Use

AC

Abbie C.  
Owner  
Health, Wellness and Fitness  
Used the software for: 1-2 years

### "FIVE STARS"

August 13, 2025

5.0

My overall experience with Phorest has been phenomenal. I recommend them to all of my salon friends. The marketing tools are unmatched, the reporting capabilities are endless. I have not found another software that comes close to what Phorest offers.

Pros

I love the marketing features and the ability to run the reports that I need. The support that we have from our \[sensitive content hidden\]. And how they are always being innovative and staying ahead of the game.

Cons

Sometimes the reports are not consistent (the numbers). That is the only thing I have bad to say. We love phorest

Switched from

[Meevo](https://www.capterra.com/p/172058/Meevo-2/)

The lack of reports that I needed. Phorest offered more

Review Source

Response from Phorest Software

September 4, 2025

Hi Abbie, Thank you for your valuable feedback. We are delighted to hear that you are happy with Phorest and that our software is helping you to grow your business and streamline your operations. Please reach out to your dedicated Customer Success Manager if you have questions about your report. They are there to help :) Regards, Casey O'Halloran Marketing Executive

MJ

Morada J.  
Salon Owner Manager  
Consumer Services  
Used the software for: 1-2 years

### "Highly recommend Phorest"

February 12, 2026

5.0

it has streamlined my ability to run and keep track of reports for stylists and the business. Phorest Tips is also an incredible tool as well

Pros

the POS integration with the system. Phorest Tips has been a game changer for the business and Stylists.

Cons

sometimes reports are hard to find, as there are so many. It would be nice to filter specific reports without all of the other data.

Switched from

[Vagaro](https://www.capterra.com/p/153752/Vagaro/)

More reports and ease of use. Phorest seemed to have more customizable features

Review Source

RT

Rosemary T.  
salon mangement  
Cosmetics  
Used the software for: 1-2 years

### "Honest review"

August 13, 2025

5.0

Overall, we love Phorest! We had our old system for over 15 years. and are glad we made the switch!!

Pros

All the features our old system did not offer! Such as text confirmation, apps. for stylists mobile devices, and all the marketing material available through the program is fantastic!

Cons

Mobile app. can be very glitchy at times. logs you out, closes unexpectedly, even having to sometimes delete, redownload and sign back in.

Switched from

[SalonBiz](https://www.capterra.com/p/9175/SalonBiz/)

We felt Salonbiz was out dated, and didn't offer the current features we were looking for anymore.

Review Source

Response from Phorest Software

September 3, 2025

Hi Rosemary, Thank you for your review of Phorest. It means the world to us that you are happy with Phorest and that it is helping you to grow your business and make your life easier. I hear your feedback on the mobile app glitching. We currently are working on fixing a number of these smaller but impactful grievances that people have in Phorest. Any and all feedback is always welcomed to be shared with your Salon Success Manager, who will then pass it on to the Product Team :) Regards, Casey O'Halloran Marketing Executive

Daniela S.  
Salon Manager  
Consumer Services  
Used the software for: 2+ years

### "Great Booking Management Software"

August 13, 2025

5.0

I've been using it for the past 3 years and been overall happy with it. As well our staff in our salon.

Pros

User friendly interface. Appointment scheduling and client management very efficient. Good value for money.

Cons

When trying to contact Technical support, the reply might be a bit delayed. But, no major issues happened.

Review Source

HS

Hailey S.  
Owner  
Retail  
Used the software for: 1-2 years

### "For Looks Studios highly recommends Phorest "

February 11, 2026

5.0

10/10 overall phorest is an amazing all over system! I’m very grateful I found this system it makes things much easier!

Pros

Phorest cover so many necessary systems when owning a salon. Retail, inventory, payment processing system and online booking.

Cons

The only thing I wish I could fix about phorest is that phorest should automatically email the account holder when the inventory drops below the minimum quantity. This would allow management to be notified when an order needs to be placed.

Review Source

jF

jonelle F.  
Owner  
Retail  
Used the software for: 1-2 years

### "Owner of SWHDS "

August 13, 2025

5.0

I love it so much! The support is great and all my questions get answered in a timely manner. I love the updates

Pros

The online booking for guests is amazing. I think it works so easy and it’s easy to learn and navigate for new employees

Cons

The awareness around sales transactions being altered. I feel like there should be better reporting.

Switched from

[EnvisionNow](https://www.capterra.com/p/10010577/Envision-Salon-Software/)

Guest experience and online booking was the defying factor

Review Source

Response from Phorest Software

September 4, 2025

Hi Jonelle, Thank you for your review of Phorest! It means the world to us that Phorest is helping you grow your business. We're so happy to be a part of your success! Regards Casey O'Halloran Marketing Executive Regards, Casey O'Halloran Marketing Executive

OM

Oxana M.  
Owner and Stylist  
Apparel & Fashion  
Used the software for: 1-2 years

### "Phorest for Life :) "

August 25, 2025

5.0

We enjoy it and usually find whatever we can't find, the customer support is able to help us with pretty quickly. They also have lots of cool features always popping up.

Pros

We love our customer support, really loved \[sensitive content hidden\]. And we enjoy the ease of use for our staff when it comes to tracking their appointments and schedules.

Cons

Sometimes the reporting is difficult but usually we find it. I would also love if we could get better discounts and offers for salons with multiple locations.

Review Source

Response from Phorest Software

September 4, 2025

Hi Oxana, Thank you for your glowing review of Phorest. We are delighted to hear that you are happy with Phorest and that our software is helping you to grow your business and streamline your operations. If you are ever having difficulty navigating the system don't hesitate in reaching out to your dedicated Salon Success Manager! We hope you continue to enjoy our cool features! :) Regards, Casey O'Halloran Marketing Executive

GP

Glenn P.  
Owner  
Consumer Services  
Used the software for: 6-12 months

### "We love Phorest "

September 2, 2025

5.0

Overall We love the product from reporting to appointments and everything in between. Great value and overall support

Pros

I absolutely love the inventory management and reporting. Our stylists are in love with the phorest to GO app.

Cons

Only complaint stylists have is for gap booking and how they have to book processing time which turns into a nightmare for receptionists

Switched from

[SalonTarget](https://www.capterra.com/p/132341/SalonTarget/)

Needed more features in software that wasn’t available in current salon target software

Review Source

Response from Phorest Software

September 4, 2025

Hi Glenn, Thank you for your glowing review of Phorest and valuable feedback. We are delighted to hear that you are happy with Phorest and that our software is helping you to grow your business and streamline your operations. For any feedback on changes you’d like in the product, we are always listening to help make Phorest even better. If you reach out to your dedicated Salon Success Manager, they will pass that feedback onto the Product Development team about making that improvement. Regards, Casey O'Halloran Marketing Executive

HB

Haley B.  
President  
Consumer Services  
Used the software for: 2+ years

### "Phorest Happiness"

August 13, 2025

5.0

Pros

I like the simplicity of using Phorest, and that I can make recommendations to the team and that they are actually read and considered!

Cons

That I can not set available booking hours for "Rooms" so that I can easily see how much free space one particular service has on the calendar.

Switched from

[Rosy](https://www.capterra.com/p/68391/Rosy-Salon-and-Spa/)

The switch was made prior to me, so I am unsure of exact reason

Review Source

Response from Phorest Software

September 4, 2025

Hi Haley, Thank you for your review of Phorest. We are delighted to hear that the user friendliness of the system is making a difference day to day! Any and all feedback is always welcomed to be shared with your Salon Success Manager, who will then pass it on to the Product Team :) Regards, Casey O'Halloran Marketing Executive

NE

Nelly E.  
Hair stylist  
Consumer Services  
Used the software for: 1-2 years

### "Satisfied customer no issues "

February 11, 2026

5.0

Iv been using them for 5 years almost and I like them over all I have no complaints and if I do they get back to you fast

Pros

I like the new update where the tips go Straight to the hair dressers bank account. This makes things a lot easier!

Cons

The least I like is I can’t scroll through all my clients on the app like I can on a computer. It’s not a big deal but sometimes I need to scroll through if I forgot someone’s name

Review Source

JS

Jesse S.  
Barber  
Consumer Services  
Used the software for: 2+ years

### "Phorest is awesome "

February 11, 2026

5.0

Great software and super easy to use, and if I do have an issue they always help me figure out the issue.

Pros

Great product and great customer service. Phorest is the best out of all platforms that I have used in my shop.

Cons

There is no on line waiting list for clients. I wish clients could get on a waiting list and be notified of openings

Review Source

TY

Tori Y.  
CEO  
Health, Wellness and Fitness  
Used the software for: 6-12 months

### "Don’t get Phorest "

January 17, 2025

1.0

I started using Phorest in July and in January it’s now I decided to end my contract. They have you sign on for a year but broke their side of the contract so now it is null. This company has horrible customer service. Do NOT get any extra add ons such as “app” or “online store”. It was 6 months and I was paying for features I had no access to and the sales people couldn’t ever tell me when it would be finished, what needs to be done. The on boarding was horrible I went from fresha to Phorest and it took months and clients hate Phorest and still complain about it. They messed up our schedule and client appointments. They told me they would credit me this month when I’m signing off the contract and without notice they disabled my account during a work day and took hours to get ahold of anybody. Do yourself a favour and avoid months of hardships and thousands of dollars in the drain.

Pros

The staff goals is the only thing that stuck out to me. I liked the idea of having an app but they weren’t able to do that.

Cons

Customer service is bad. They don’t follow through on anything. Onboarding was horrible. Unable to downgrade plans.

Switched from

[Fresha](https://www.capterra.com/p/142138/Shedul-com/)

Wanted an app for clients and an online store. Something more detailed for the business

Review Source

Response from Phorest Software

January 22, 2025

Hi Tori, I am sorry to hear that your experience with Phorest didn't meet your expectations. I looked into your account with our team and they have been consistently reaching out to try and speak to you to understand your frustrations, which you are not picking up or responding to. With regards to your app, the delay was due to steps that needed to be taken by you as the salon owner. We are happy to help with as much as possible but there is certain steps that we simply cannot do for you for legal reasons and this was the cause of the delay. With regard to cancelling your account "without notice". While I understand you are frustrated, this simply isn't true. We know how important software is to salon owners and we would never cancel a customers account without notice. You instructed the team to cancel the account, which we did. If you would like to speak to the team about your account, they would be more than happy to hear from you. Regards, Rob. Head of Sales & Marketing.

SP

SAM P.  
owner  
Cosmetics  
Used the software for: 6-12 months

### "Halo Owner"

February 12, 2026

5.0

Excellant top notch service is awesome questions always answered in a timely fashion smart move to switch

Pros

Easy to use. the text reminders the control in management that I have being able to navigate the system

Cons

Not understanding a lot of phorest capabilities tough to understand each area but easy once you know about it

Switched from

[Vagaro](https://www.capterra.com/p/153752/Vagaro/)

it was time to find a better software so we made the switch

Review Source

GC

Garrett C.  
Business Owner  
Health, Wellness and Fitness  
Used the software for: 2+ years

### "Business Owner"

November 13, 2024

5.0

Great software. Easy to use, and after reviewing over 10 similar softwares for our salon, Phorest fit our needs the best.

Pros

The availability of our service manager to jump on a call and help us navigate and use successfully use Phorest. \[sensitive content hidden\] is amazing, she helped us go paperless, automate marketing and helped us save 5 hrs a day by helping us use Phorest better. She is amazing and we are super grateful to her and the team

Cons

So far it has been a pleasant experience.

Alternatives considered

[Boulevard](https://www.capterra.com/p/162738/Boulevard/)

Reason for choosing Phorest

Fit our needs to best to keep track of service settings, easy to schedule and reschedule and sell series packages

Switched from

[Mindbody](https://www.capterra.com/p/40229/MINDBODY/)

We were in need of a better software to check out, sell and make appointments.

Review Source

Response from Phorest Software

November 22, 2024

Hi Garrett,  Thank you for your glowing review of Phorest. It means the world to us that owners like you are happy with Phorest and that you get the support you need from the team. We pride ourselves on offering best in class support to our customers so it is great to hear that we are meeting those expectations to our customers. Regards, Robert Sheehan. Head of Sales & Marketing

AK

Allyson K.  
Owner  
Consumer Services  
Used the software for: 2+ years

### "We love Phorest!!!"

November 13, 2024

5.0

Team is wonderful and really helpful. \[sensitive content hidden\] always finds an answer and helps guide us as we change how we operate. She’s amazing.

Pros

Ease of use, all you need in one software.

Cons

Multi-Site functionality could improve. Would love custom report creation that is saved and you could use specific to what you coach and just email to team.

Switched from

[Shortcuts](https://www.capterra.com/p/13284/Shortcuts-Software/)

Old needed new features and better development

Review Source

Response from Phorest Software

November 19, 2024

Hi Allyson,  Thank you for your glowing review of Phorest. It means the world to us that owners like you are happy with Phorest and that it is helping you to grow your business and make your life easier.  We currently are working on a large number of improvements and grievances that people have in Phorest based on customer feedback. I'm hopeful that you will see improvements that you want (and love) in the not too distant future Regards, Robert Sheehan. Head of Sales & Marketing

JM

Jodi M.  
owner  
Cosmetics  
Used the software for: 1-2 years

### "Great for large team!"

November 21, 2024

5.0

I have been using phorest for 18months in my large team based salon and i am very satisfied.

Pros

User friendly for front team, service provider and guests for online booking.

Cons

There is that stands out that i don't like. There are features i would like to see that could make phorest even better.

Alternatives considered

[Boulevard](https://www.capterra.com/p/180087/Boulevard/)[Vagaro](https://www.capterra.com/p/153752/Vagaro/)[Meevo](https://www.capterra.com/p/172058/Meevo-2/)

Reason for choosing Phorest

Phorest captured more of what i was looking for all within one system

Switched from

[Square Appointments](https://www.capterra.com/p/170263/Square-Appointments/)

I opened a large salon after leaving my suite

Review Source

Response from Phorest Software

November 29, 2024

Hi Jodi,  Thank you for your glowing review of Phorest. It means the world to us that owners like you are happy with Phorest and that it is helping you to grow your business and make your life easier.  We currently are working on a large number of improvements and grievances that people have in Phorest based on customer feedback. I'm hopeful that you will see improvements that you want (and love) in the not too distant future to make Phorest even better for you. Hope you had a lovely Thanksgiving! Regards, Robert Sheehan. Head of Sales & Marketing

KN

Kayla N.  
Salon and Spa  
Health, Wellness and Fitness  
Used the software for: 2+ years

### "Enlightened Beauty's Phorest Review"

September 19, 2024

5.0

Fantastic. The team, the system, and the customization of the entire thing is fabulous. We are so lucky we found Phorest.

Pros

The user-friendly aspects of the entire system- on computer and the app! The ever evolving newness! The great support staff!

Cons

At this moment in time, we cannot think of anything we dislike or would change. We are loving the new updates so far.

Alternatives considered

[Meevo](https://www.capterra.com/p/172058/Meevo-2/)[GlossGenius](https://www.capterra.com/p/174830/GlossGenius/)[Rosy](https://www.capterra.com/p/68391/Rosy-Salon-and-Spa/)

Reason for choosing Phorest

Their customer service was way better than any of the competitors and honestly, because of Joe. He is a wonderful asset to the team.

Review Source

Response from Phorest Software

November 13, 2024

Hi Kayla,  Thanks for your positive feedback on Phorest. We are so happy to hear that you love it and that you find it beneficial to you and your business. I will be sure to pass on the positive feedback to Joe also. We are super proud of having industry people that can help our customers. Regards, Robert Sheehan.  Head of Sales & Marketing 

DB

Dee B.  
Co-Owner CEO  
Retail  
Used the software for: 2+ years

### "Technology with quality "

September 27, 2024

5.0

I’ve referred every stylist I know to use the system. The reviews on Google alone have been a wonderful perk.

Pros

Technology and willingness to always update

Cons

The cost/charge per text. And the text line not being able to go to just one employee.

Alternatives considered

[Boulevard](https://www.capterra.com/p/180087/Boulevard/)

Reason for choosing Phorest

Intercoiffure had a phorest booth where we could play w the system.

Switched from

[Inspire](https://www.capterra.com/p/195805/STX-Software/)

No texting capabilities were offered in 2019

Review Source

Response from Phorest Software

October 3, 2024

Hi Dee,  Thank you for your glowing review of Phorest. It means the world to us that owners like you are happy with Phorest and that it is helping you to grow your business and make your life easier.  Regards, Robert Sheehan. Head of Sales & Marketing

JF

Jessica F.  
Owner  
Retail  
Used the software for: 1-2 years

### "10/10 for phorest "

November 13, 2024

5.0

I have a great experience with phorest, my coach is amazing and we have seen a lot of success from having phorest

Pros

The support I receive is awesome! As a busy salon owner I need to be able to have support quickly when things arise.

Cons

I love it all, I would like a wait list guests can self add too, that would be a great feature

Switched from

[Square Point of Sale](https://www.capterra.com/p/275802/Square-Point-of-Sale/)

I needed more data and reporting for my salon

Review Source

Response from Phorest Software

November 22, 2024

Hi Jessica,  Thank you for your glowing review of Phorest. It means the world to us that owners like you are happy with Phorest and that you get the support you need from the team. We pride ourselves on offering best in class support to our customers. We currently are working on a large number of improvements and grievances that people have in Phorest based on customer feedback. I'm hopeful that you will see improvements that you want (and love) in the not too distant future Regards, Robert Sheehan. Head of Sales & Marketing

JS

Jimmy S.  
Salon Manager  
Retail  
Used the software for: 1-2 years

### "Hair and co BKLYN "

November 13, 2024

5.0

Phorest is an easy to use software that is designed clearly for users to manage their business and schedule.

Pros

Phorest is very intuitive and easy to manage and understand.

Cons

Adding retail products to a ticket is too many steps.

Review Source

Response from Phorest Software

November 19, 2024

Hi Jimmy,  Thank you for your glowing review of Phorest. It means the world to us that owners like you are happy with Phorest and that it is helping you to grow your business and make your life easier.  I hear your feedback on the retail tickets steps. We currently are working on fixing a number of these smaller but impactful grievances that people have in Phorest. I'm hopeful this will be fixed also as part of that initiative. Any and all feedback is always welcomed to be shared with your Salon Success Manager, who will then pass it on to the Product Team :-) Regards, Robert Sheehan. Head of Sales & Marketing

JG

Jami G.  
Owner  
Health, Wellness and Fitness  
Used the software for: 6-12 months

### "Just don't do it"

August 24, 2024

1.0

Not happy. The system is very slow, it freezes up and makes it very difficult to work with.

Pros

It seemed great at first, especially the fact that I can have as many people without paying extra.

Cons

I do NOT like the fact that you cannot designate 2 staff members to perform one treatment, I do NOT like the fact that when you cancel, you can NOT get ALL you data, they hold it hostage making you pay them $295 to export your data, and even that won't allow you to take ALL your data. This should be Illegal! I own it not Phorest!

Alternatives considered

[Mangomint](https://www.capterra.com/p/187593/Mangomint/)[Boulevard](https://www.capterra.com/p/180087/Boulevard/)[GlossGenius](https://www.capterra.com/p/174830/GlossGenius/)[Fresha](https://www.capterra.com/p/142138/Shedul-com/)[Weave](https://www.capterra.com/p/141842/Weave/)

Reason for choosing Phorest

I believe it's because they promised me so much and then once signed up gone

Switched from

[Vagaro](https://www.capterra.com/p/153752/Vagaro/)

Phorest didn't hold up to their end of the needs for my spa

Review Source

CB

Christy B.  
Manager  
Health, Wellness and Fitness  
Used the software for: 1-2 years

### "Phorest Review "

November 25, 2024

5.0

Great experience. Very happy with Phorest

Pros

Easy to use, consistent support, consistent updates to accommodate users

Cons

Marketing templates is little bit limited

Review Source

Response from Phorest Software

December 4, 2024

Hi Christy,  Thank you for your review of Phorest. It means the world to us that owners like you are happy with Phorest and that it is helping you to grow your business and make your life easier.  Regards, Robert Sheehan. Head of Sales & Marketing

PT

Pamela T.  
President  
Consumer Services  
Used the software for: Less than 6 months

### "Bait and Switch"

April 9, 2024

1.0

Needless to say, we are looking at other systems and will be cancelling as soon as possible.

Pros

Roster works well. Appointments scheduling

Cons

Too many reports that are too complex and not user-friendly. It looks like they have no idea of what is needed for back-office reporting in a salon. Payroll download to CSV with useless information, data not in any logical order, and it reads top to bottom instead of left to right which is how most systems work. There are differences between the desktop and web applications as far as functionality, so I find myself toggling between the 2 to get the information I need. And most importantly, there was not honest full disclosure from sales on what was included AND that we would be locked into a 1-year contract that will be automatically renewed unless you give no less than 2 months notification in writing to cancel. Most systems do not have a contract. Be careful of the SMS texts and what is included versus extra. Things that are included in most other systems are extra with Phorest. On multiple occasions we had to reach out to get a function added that we should have had from the beginning. Each time I try to get do something and I use the help function, go to our system and we don't have the functionality that their instructions give.

Switched from

[Mangomint](https://www.capterra.com/p/187593/Mangomint/)

I think there was some frontend dashboard things that looked helpful, and the rate was supposed to be lower than our previous system. But what we found is that some of the functionality that was standard on MangoMint and other systems is extra in Phorest which increased the cost.

Review Source

VR

Verified Reviewer  
Owner  
Cosmetics  
Used the software for: 1-2 years

### "Ok System with horrible customer service and no follow up"

November 6, 2021

3.0

I’ve had a ton of ups and downs from day one. Beware what the sales team promises because it’s not likely true. And good luck if you want to streamline marketing and your online store. The store will not sync with any social media or selling platforms, so it’s essentially useless. Marketing is decades behind anything else out there.

Pros

POS system is good. Easy product setup.

Cons

The worst customer care I have dealt with in a very long time. The online store is very sub-par. Marketing looks horrible. System and app do not work well together. Way to expensive for the service you receive.

Switched from

[GlossGenius](https://www.capterra.com/p/174830/GlossGenius/)

I wanted to streamline my marketing efforts and online store to sync with an inventory. I’ve wasted a year and a ton of money with nothing that was promised even available yet. And customer service that leaves the system down over the weekend with no response for days. Calling in your told, “oh that team is gone for the day. They may have to get back to you Monday.”

Review Source

Response from Phorest Software

November 17, 2022

Hi, We at Phorest are extremely sorry to hear that you've had a negative experience with us. We strive to help you grow your business and make your life easier and we clearly haven't met those expectations. Since your review, we have made huge changes to our software as a whole and particularly our online store and inventory tracking and integrations. We'd love for you to consider Phorest again and book a demo to see all our new amazing features such as.. - Online Store Overhail - Cardless Checkout - Contactless Check-In - QuickBooks/Xero Integration - Curbside Pick Up ...and so many more.

VR

Verified Reviewer  
CEO  
Health, Wellness and Fitness  
Used the software for: 2+ years

### "Unprofessional Company with hidden charges and poor data management"

February 7, 2021

1.0

I have had this software for over 5 years and they are only interested in how they can make more money out of their clients. They charge inflated prices for simple things and hide the charges so you aren't aware of them. They introduce new features which sound great but in reality don't work and then charge you a higher subscription for their software for the new features when don't work. For example they introduced a feature called client reconnect which is supposed to text clients when they are overdue their appointment but it just doesn't work, yet they charge an extra £40/month for it. Also if you have multiple sites, none of their reports or stock inventory work across multiple locations so you have to go into each location to run reports or get stock information which is very time consuming. It also doesn't link into any other software or marketing software so you have to do work arounds and manual exports if you want to use your client data in facebook or email marketing. The email and text marketing within Phorest is expensive and poor quality compared to industry specific software so another downside to Phorest. There are many much superior softwares available that are cheaper, easier to run and integrate easier into other business softwares. Having stuck with Phorest for over 5 years now I wish I had made a move to better software years ago.

Pros

The appointment diary is simple and visual but basic. There is an online reputation manager which helps you manage your online reviews but now I have seen what other systems can do I think it is basic and its only available when you are on their most expensive package.

Cons

The company has hidden charges which they deduct at source so you can't see them or audit them. They consistently over charge and apply higher charges to bills than your original contract and insist on payment by direct debit so its not easy to detect them. They manipulate your data without knowledge or consent, for example they opted many of my clients out of being able to receive marketing information without my knowledge, I only discovered by accident and it turned out to have been an issue in their software which they denied to begin with but then had to admit it was their fault. I have no idea if they corrected the fault just with my account or whether other customers who have been affected but are still in the dark. A few years ago they made a major to how their online booking system worked, but didn't inform any of their clients so all our online bookings on our website went down and again it took a few weeks for them to admit the mistake was theirs, but it still cost me thousands with my website developer to re-design my website to overcome their change which is incredibly poor change management and poor knowledge of their customers and how they use the software.

Switched from

[Mindbody](https://www.capterra.com/p/40229/MINDBODY/)

I made the switch to Phorest after a competitive tendering system, where Phorest made various written representations about the features, benefits and pricing so came out top on the tender requirements, however when the software was installed, it came out that many of the features that they had confirmed the software did were 'in development' and some of them had still not been launched over 5 years later...

Review Source

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