Best For

Bitrix24 is for companies and small businesses. It also suits remote teams who want to keep in touch and collaborate efficiently.

Product Details

Looking for best free team task management software? Prepare to get impressed by Bitrix24. Yes, you get free unlimited teams and free unlimited tasks. Still not impressed? How about if we throw in free time tracking, subtasks, task templates and task roles. You want more? OK, Gantt charts, shared calendars, task delegation, task reports, supervisor view are all yours. Do you want super simple team task management? You got that. Are you a power user? Not a problem. 4 million teams use Bitrix24.

Contact Details

Bitrix

https://www.bitrix24.com

Founded in 1998

Located in United States

Video Chat
Bitrix24 CRM Contact
Bitrix24 Drive

Starting Price

Free Trial

Platform

  • Installed - Mac
  • Cloud, SaaS, Web
  • Installed - Windows
  • Mobile - iOS Native
  • Mobile - Android Native

Training

  • In Person
  • Live Online
  • Webinars
  • Documentation

Support

  • 24/7 (Live Rep)
  • Business Hours
  • Online

Bitrix24 Features

Collaboration Tools
Create Subtasks
Gamification
Gantt/Timeline View
Mobile Access
Percent-Complete Tracking
Recurring Task Management
Reporting/Analytics
Spreadsheet View
Task Board View
Time Tracking
To-Do List View
Analytics
Campaign Personalization
Customer Segmentation
Engagement Monitoring
Lead Nurturing
Lead Scoring
Progress Tracking
Prospecting Tools
Target Account Identification
Appointment Reminders
Automated Scheduling
Calendar Sync
Client Database
Group Scheduling
Mobile Access
Multi-Location
Online Booking
Online Payments
Recurring Appointments
Room Booking Management
Chapter Management
Committee Management
Dues Management
Election Management
Email Marketing
Event Management
Financial Management
Fundraising Management
Jobs Board
Member Communities
Member Directory
Member Portal
Membership Management
Website Management
Calendar Management
Employee Scheduling
FMLA Tracking
Overtime Calculation
Reporting/Analytics
Self Service Portal
Time Tracking
Billing Portal
Contact Database
Contingency Billing
Customizable Invoices
Dunning Management
Hourly Billing
Mobile Payments
Multi-Currency
Online Invoicing
Online Payments
Payment Processing
Project Billing
Recurring/Subscription Billing
Tax Calculator
Ad Hoc Reports
Benchmarking
Dashboard
Key Performance Indicators
Performance Metrics
Predictive Analytics
Profitability Analysis
Publishing / Sharing
Scorecards
Strategic Planning
Trend / Problem Indicators
Visual Analytics
Billing & Invoicing
CRM
Employee Management
Financial Management
Inventory Management
Marketing Management
Order Management
Performance Metrics
Project Management
Purchasing
Scheduling
Time & Expense Tracking
Training Management
Vendor Management
Call Logging
Call Monitoring
Call Recording
Call Routing
Employee Directory
IVR / Voice Recognition
Mobile Access
Virtual Call Center
Web Conferencing
Access Controls/Permissions
Alerts/Notifications
Business Process Automation
Business Rules Management
Collaboration
Process Change Tracking
Process Mapping
Process Modeling & Designing
Visual Workflow Management
2D Drawing
3D Modeling
Approval Workflow
Guided Selling
Product Configurator
Proposal Generation
Quotes / Estimates
Renewal Management
Self Service Portal
eCommerce
Blended Call Center
Call Logging
Call Scripting
Call recording
Campaign Management
Escalation Management
Inbound Call Center
Interactive Voice Response
Manual Dialer
Outbound Call Center
Predictive Dialer
Progressive Dialer
Queue Management
Real-time Chat
Reporting/Analytics
Archiving
Call Sharing
Distributed Call Recording
Event Triggered Recording
File Transfer
Instant Retrieval
On-Demand Recording
Recording Bookmarking
Scheduled Recording
Screen Activity Recording
Video Call Recording
Channel Management
Contact Database
Email Marketing
Event Triggered Actions
Lead Management
Multi-Campaign
Accounting Integration
Attendance Tracking
Built-in Accounting
Child Check-in
Event Management
Member Directory
Member Portal
Multi-Site Management
Online Giving
Pledge Management
Small Group Management
Volunteer Management
Audio / Video Conferencing
Call Center
Call Recording
Call Routing
Chat / Messaging
Fax Management
File Sharing
IVR / Voice Recognition
Call Recording
Call Routing
IVR / Voice Recognition
Ring Groups
SIP Trunking
Virtual Extensions
Web Conferencing
Access Control
Archiving & Retention
Backup
Data Migration
Data Synchronization
Encryption
File Sharing
Version Control
Brainstorming
Calendar Management
Contact Management
Content Management
Discussion Boards
Document Management
Project Management
Real Time Editing
Task Management
Version Control
Video Conferencing
Case Management
Complaint Classification
Corrective Actions (CAPA)
Customer Complaint Tracking
Feedback Management
Forms Management
Issue Tracking
Quality Assurance Management
Routing
Self Service Portal
Social Media Monitoring
Survey Management
Abstract Management
Attendee Management
Badge Management
Catering Management
Client Management
Registration Management
Social Promotion
Space / Room Setup
Speaker Management
Sponsorship Management
Surveys & Feedback
Ticketing
Client Tracking
Contract Management
Forecasting
Project Management
Quote Management
Sales Management
Scheduling
Time Management
Contact Database
Contact Import/Export
Interaction Tracking
Lead Management
Prospecting Tools
Sales Pipeline Management
Search/Filter
Segmentation
Shared Contacts
Batch Communications
Chat / Messaging
Content Management
Email Distribution
Interactive Content
Multi-Channel Communication
On-Demand Communications
Personalization
Print Management
Template Management
Video Content
Action Management
Analytics
Customer Segmentation
Dashboard
Feedback Management
Knowledge Management
Multi-Channel Collection
Sentiment Analysis
Survey Management
Text Analysis
Trend Analysis
Calendar/Reminder System
Document Storage
Email Marketing
Internal Chat Integration
Lead Scoring
Marketing Automation Integration
Mobile Access
Quotes/Proposals
Segmentation
Social Media Integration
Task Management
Territory Management
Alerts / Escalation
Appointment Management
Call Center Management
Email Management
Knowledge Base
Live Chat
Performance Metrics
Queue Management
Self Service Portal
Social Media Integration
Surveys & Feedback
Virtual Assistant
Workflow Management
Account Alerts
Account Management
Communication Management
Customer Engagement
Customer Lifecycle Management
Health Score
Onboarding
Revenue Management
Usage Tracking/Analytics
Win / Loss Analysis
Attendance Management
Billing & Invoicing
Class Management
Competition Management
Instructor Management
Inventory Management
Online Payments
Online Registration
Point of Sale (POS)
Recital Management
Scheduling
Student Management
Activity/News Feed
Calendar Management
Chat / Messaging
Content Management
Document Management
Employee Directory
File Sharing
Knowledge Management
Surveys & Feedback
Task Management
Collaboration Tools
Compliance Tracking
Document Archiving
Document Assembly
Document Indexing
Document Retention
Electronic Signature
File Recovery
File Type Conversion
Offline Access
Optical Character Recognition
Version Control
A/B Testing
Auto-Responders
CAN SPAM Compliance
Customer Surveys
Drip Campaigns
Dynamic Content
Event Triggered Email
Image Library
Landing Pages/Web Forms
Mailing List Management
Mobile Optimized Emails
Reporting/Analytics
Subscriber Management
Template Management
WYSIWYG Email Editor
A/B Testing
Audience Segmentation
Campaign Management
Event-Based Notifications
Location Tracking
Team Management
Activity/News Feed
Audio / Video Conferencing
Blogs
Chat / Messaging
Employee Directory
Event Calendar
File Sharing
Knowledge Management
Newsletter Management
Surveys & Feedback
Cultural Alignment
Employee Alignment
Employee Awards
Employee Guides
Feedback Management
Goal Management
Health & Wellness Programs
Performance Management
Rewards Program
Social Recognition
Surveys
CRM
Distribution Management
Enterprise Asset Management
Financial Management
HR Management
Inventory Management
Order Management
Project Management
Purchase Order Management
Reporting/Analytics
Supply Chain Management
Warehouse Management
Attendee Management
Badge Management
Conferences/Conventions
Exhibit/Vendor Management
Gamification
Room Block Management
Social Media Promotion
Sponsorship Management
Surveys & Feedback
Ticketing
Volunteer Management
Weddings/Parties
Access Controls/Permissions
Audit Trail
Collaboration
Document Management
Drag & Drop
Electronic Signature
Encryption
Messaging
Real Time Synchronization
Search/Filter
Workflow Management
Account Alerts
Asset Management
Expense Tracking
Household Tracking
Influence Tracking
Lead Management
Marketing Management
Relationship Tracking
Team Assignments
Territory Management
Access Controls/Permissions
Archiving & Retention
Collaboration
Drag & Drop
Forms Creation & Design
Full Text Search
Process/Workflow Automation
Version Control
Alerts/Notifications
Capacity Monitoring
Color Coding
Dependency Tracking
Drag & Drop
Milestone Tracking
Progress Tracking
Task Management
Templates
Calendar Management
Committee Management
Document Management
Event Management
Member Communities
Member Directory
Online Payment Processing
Property Database
Website Management
Work Order Management
Audience Targeting
Campaign Management
Marketing Automation
Medical History Records
Patient Communications
Patient Management
Physician Management
Predictive Analytics
Alerts / Escalation
Automated Routing
Customizable Branding
Document Storage
Email Integration
IT Asset Management
Interaction Tracking
Knowledge Base Management
Multi-Channel Communication
Network Monitoring
Real-time Chat
Self Service Portal
Service Level Agreement (SLA) Management
Ticket Management
360 Degree Feedback
Applicant Tracking
Benefits Management
Compensation Management
Employee Database
Employee Profiles
Onboarding
Payroll Management
Performance Management
Recruitment Management
Self Service Portal
Time & Attendance Management
Time Off Management
Bug Tracking
Issue Management
Milestone Tracking
Percent-Complete Tracking
Portfolio Management
Prioritization
Product Roadmapping
Requirements Management
Resource Management
Status Tracking
Supports Agile
Supports Scrum
Task Management
Testing / QA Management
Time & Expense Tracking
Call Center
Call Logging
Call Recording
Call Routing
Multiple Scripts
Phone Key Input
Survey Management
Text to Speech
Voice Customization
Voice Mail
Activity/News Feed
Collaboration
Idea Ranking
Ideation
Mind Map
Status Tracking
Workflow Management
Auto-Dialing
Call List Management
Call Recording
Campaign Management
Dashboard
Data Management
Lead Capture
Lead Distribution
Lead Scoring
Performance Management
Claims Management
Commission Management
Contact Management
Document Management
Insurance Rating
Life & Health
Policy Management
Property & Casualty
Quote Management
Blogs
Chat/Messaging
Email Management
Employee Directory
Event Calendar
Newsletter Management
Photo Gallery
Social Sharing
Survey Management
Telephony
Assignment Management
Dashboard
Escalation Management
Issue Auditing
Issue Scheduling
Knowledge Base Management
Project Management
Recurring Issues
Task Management
Cataloging/Categorization
Collaboration
Content Management
Decision Tree
Discussion Boards
Full Text Search
Knowledge Base Management
Self Service Portal
A/B Testing
Analytics
Drag & Drop
Form Creation
Real Time Editing
Responsive
SEO Management
Templates
Business Card/Badge Scanning
Dashboard
Data Extraction
Data Verification
Form Builder
Gamification
Lead Distribution
Lead Enrichment
Lead Notifications
Lead Nurturing
Lead Scoring
Contact Discovery
Contact Import/Export
Lead Capture
Lead Database Integration
Lead Nurturing
Lead Scoring
Lead Segmentation
Pipeline Management
Prospecting Tools
Visitor Identification
Activity Tracking
Campaign Management
Lead Capture
Lead Distribution
Lead Nurturing
Lead Scoring
Lead Segmentation
Pipeline Management
Prospecting Tools
Source Tracking
A/B Testing
Campaign Management
Drip Campaigns
Lead Capture
Lead Notifications
Lead Scoring
Lead Segmentation
Performance Metrics
Personalization
Pipeline Management
Canned Responses
Customizable Branding
Geo Targeting
Offline Form
Proactive Chat
Screen Sharing
Third Party Integration
Transfers/Routing
Website Visitor Tracking
Call Center Management
Campaign Management
Contact Management
Customer Support
Document Management
Email Marketing
Interaction Tracking
Landing Pages / Web Forms
Lead Management
Lead Scoring
List Management
Marketing Automation
Product Catalog
Project Management
Quotes / Proposals
Referral Tracking
Survey Management
Territory Management
A/B Testing
Analytics/ROI Tracking
Customizable CTAs
Drip Campaigns
Dynamic Content
Landing Pages/Web Forms
Lead Scoring
Sales Intelligence
Search Marketing
Segmentation
Social Marketing
Website Visitor Tracking
Budgeting & Forecasting
Collaboration
Flowchart
Goal Setting / Tracking
Marketing Calendar
Media Planning
Predictive Analytics
Presentation Tools
Project Tracking
Spend Management
Action Item Tracking
Agenda Management
Attendee Management
Board Meetings
Committee Meetings
Internal Meetings
Invitation Management
Legislative Meetings
Materials Management
Meeting Preparation Tools
Meeting Room Booking
Minutes Management
Post-Meeting Tools
Scheduling
Travel Management
Voting Management
Accounting
Committee Management
Donor Management
Dues Management
Event Management
Fundraising Management
Member Database
Membership Management
Social Media Management
Volunteer Management
Committee Management
Contact Management
Donor Management
Email Marketing
Event Management
Fundraising Management
Grant Management
Membership Management
Social Media Integration
Volunteer Management
Cataloging / Categorization
Customer Service Analytics
Customer Support Tracking
Email Response Control
Knowledge Management
Live Chat
Performance Metrics
Search
Self Service Portal
Collaboration
Content Management
Document Management
File Sharing
Real-time Chat
Search
Call Monitoring
Call Recording
Call Results
Call Transfer
Callback Scheduling
Campaign Specific Caller ID
Contact Management
FCC Compliance
FTC Compliance
Lead Capture
Lead Management
Collaboration
Database Creation
Document Creation
File Sharing
Notes Management
Office Suite
Presentation Tools
Project Management
Task Management
Team Chat
Billing & Invoicing
CRM
Client Portal
Collaboration Tools
Document Management
Portfolio Management
Project Management
Proposal Generation
Quote Management
Resource Management
Time & Expense Tracking
Agile Methodologies
Budget Management
Client Portal
Collaboration Tools
Cost-to-Completion Tracking
Customizable Templates
Gantt Charts
Idea Management
Kanban Board
Milestone Tracking
Portfolio Management
Resource Management
Time & Expense Tracking
Traditional Methodologies
Automated Quoting
Catalog Management
Client Portal
Contact Management
Customizable Branding
Discount Management
Pricing Management
Product Configurator
Capacity Management
Data Visualization
Demand Forecasting
Drag & Drop
Employee Scheduling
Filtered Search
Resource Allocation
Skills Tracking
Utilization Management
2-Way Messaging
Contact Management
MMS
Mass Texting
Message Personalization
Mobile Coupons
Mobile Keywords
Polls/Voting
Reporting/Analytics
Scheduled Messaging
Shortcodes
Text-to-Win
Assessments
Audio / Video Conferencing
Built-In Course Authoring
Call Recording
Gamification
Goal Setting / Tracking
Learning Plans
Onboarding
Performance Metrics
Collaboration
Contact Management
Content Management
Document Management
Goals / Quota Management
Lead Management
Meeting Management
Performance Management
Presentation Management
Proposal Management
Territory Management
Training Management
Call Management
Campaign Management
Channel Management
Commission Management
Contact Management
Contract Management
Customer Database
Email Marketing
Field Sales Management
Lead Management
Opportunity Management
Performance Metrics
Proposal Generation
Referral Tracking
Sales Forecasting
Territory Management
Booth Rental Management
Client Profiles
Employee Management
Inventory Management
Loyalty Program
Multi-Location
Payroll Management
Point of Sale (POS)
Recurring Appointments
Alerts/Notifications
Appointment Scheduling
Automated Scheduling
Class Scheduling
Employee Scheduling
Facility Scheduling
Group Scheduling
Multi-Location
Real-time Scheduling
Resource Scheduling
Room Booking Management
Backlog Management
Collaboration Board
Daily Reports
Iteration Management
KPI Monitoring
Milestone Tracking
Prioritization
Progress Tracking
Release Planning
Roadmapping
Sprint Planning
Task Management
CMDB
Change Management
IT Asset Management
Incident Management
Knowledge Base
Mobile Access
Procurement Management
Remote Control
SLA Management
Self Service Portal
Analytics
Automated Publishing
Contact Management
Content Management
Conversion Tracking
Customer Targeting
Keyword Filtering
Multi-Account Management
Post Scheduling
Activity/News Feed
Advertising Management
Blogs
Data Security
Event Management
Group Management
Media Library
Real-time Chat
Social Media Integration
Social Media Tagging
Audio / Video Conferencing
Call Logging
Call Recording
Call Transfer
Caller Identification
Chat / Messaging
Contact Management
Fax Management
Activity/News Feed
Calendar Management
Chat / Messaging
Discussion Threads
File Sharing
Push Notifications
Search
Surveys & Feedback
Task Management
Video Conferencing
Auto Dialer
CRM
Call Logging
Call Recording
Call Routing
Call Scripting
IVR / Voice Recognition
Inbound Call Center
Lead Distribution
Outbound Call Center
Auto Dialer
Call Center Management
Call Monitoring
Contact Management
IVR / Voice Recognition
Inbound Reporting
Outbound Reporting
Predictive Dialer
Telemarketing Management
VoIP
Voice & Data Integration
Biometric Recognition
Messaging
Mobile Access
Online Punch Card
Payroll Management
Punch card
Reporting/Analytics
Salaried Employee Tracking
Sick Leave Tracking
TimeSheet Management
Vacation/Leave Tracking
Workstation Tracking
Automatic Time Capture
Billable & Non-Billable Hours
Billing & Invoicing
Employee Database
Mobile Time Tracking
Multiple Billing Rates
Offline Time Tracking
Overtime Calculation
Timesheet Management
Vacation/Leave Tracking
Activity Tracking
Billing & Invoicing
Expense Tracking
Project Tracking
Reimbursement Management
Time Tracking
Time Tracking by Client
Time Tracking by Project
Audio / Video Conferencing
Calendar Management
Call Recording
Call Routing
Chat / Messaging
Fax Management
File Sharing
Mobile Access
Multi-User Collaboration
Voice Mail
Call Parking
Call Recording
Contact Management
Encryption
IVR / Voice Recognition
Ring Groups
SIP Trunking
Unified Communications
Voice Quality Enhancement
Access Controls/Permissions
Business Process Automation
Calendar Management
Compliance Tracking
Customizable Dashboard
Document Management
Forms Management
Graphical Workflow Editor
Mobile Access
No-Code
Task Management
Third Party Integrations
Workflow Configuration
Budgeting & Forecasting
Contractor Management
Employee Lifecycle Management
Labor Projection
Performance Appraisal
Recruiting Management
Scheduling
Skills Tracking
Time & Attendance
Variable Workforce
Class Scheduling
Facility Scheduling
Inventory Management
Member Management
Online Payments
Staff Management

Bitrix24 Reviews

Overall
4/5
Ease of Use
3.5/5
Customer Service
4/5

Showing Most Helpful

Showing 50 of 381 reviews

Showing Most Helpful

Showing 50 of 381 reviews

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Rating
Company Size
Reviewer's Role
Length of Use
Frequency of Use
Avatar Image
Jorge Rene A.
Consultor Independiente de TI
Computer & Network Security, 1-10 employees
Used the software for: 1-2 years
Overall Rating
5/5
Ease of Use
4/5
Customer Service
4/5
Features
5/5
Value for Money
5/5
Likelihood to Recommend
10/10
Reviewer Source 
Source: Capterra
August 20, 2018

“A Secret Jewel”

OverallOk, I have been using Bitrix24 for several years now... sometimes for little things, some other times just for testing and understand how the product has been changing over the time, but right now is a true hidden jewel for me. This CRM delivers everything in one package, I can run almost my entire company on it. CRM, Prospects, Projects, Intranet, Workflows, Phones, Unified Communications, etc. If this piece of software adds accounting and financials to the packages, it would be a one-stop solution for every entrepreneur. I think that the most valuable feature I ever see on this tool is the fact that the CRM processes are truly customizable... I mean, most of the CRM systems let you customize small things like the field name, some behaviors and some other little stuff (almost meaningless), however, Bitrix24 lets you change everything to fit from a single person orden processing to a multilanguage sales operation, super easy, and if you need to try different angles, you can create multiple pipelines with different configurations... As i said before, I have tried Bitrix24 in the past, also worked with most of the popular ones (from Microsoft to Zoho and NoCRM) and since i rediscover the new features and funcitionalitis from Bitrix 24 im not looking aymore You can try it for free and send me a comment about it.
Pros1.-) Super customizable, multi pipelines, streamlined CRM 2.-) Great team management and employee time sheets system 3.-) Unified communications 4.-) the ability to attach phone numbers to it (and make and receive calls) 5.-) Multichannel contact widget for your website, directly connected to the CRM 6.-) Automation and visual workflow designer 7.-) website builder included (awesome for landing and squeeze pages) 8.-) Taks, Schedule and project management 9.-) Great community support
Cons- The free version attaches a Bitrix24 reference at the bottom of every email. - A couple of functions are not polished or clear enough (at least for me). - Don't have an accounting feature.
Reviewer Source 
Source: Capterra
August 20, 2018
Avatar Image
Rick P.
Director
Unspecified
Used the software for: 6-12 months
Overall Rating
4/5
Ease of Use
3/5
Customer Service
4/5
Features
5/5
Value for Money
5/5
Reviewer Source 
Source: Capterra
June 26, 2018

“Everything your team needs to get things done on one page, which can be a bit of a problem”

ProsBitrix24 has an astonishing number of advanced services available in its free tier -- basically everything except Advanced CRM and Tasks or a lot of online storage, restricted to 12 users. That has to be some kind of record for a service of this type and power. 12 users! For a small business that needs a comprehensive space to communicate, collaborate, get things done, follow up leads, even answer emails and make telephone calls! I really can't think of a more powerful solution at this price. The Activity Stream is among the best of its kind. The paid plans are also very reasonable considering what you get. There's even a special plan at $69/month for businesses that don't need a lot of users or storage space but have a lot of sales to make and/or leads to follow up on. That strikes me as very very smart. The price is this aggressive, I would imagine, because of the traction of well-known solutions like Salesforce, which all the better for consumers, of course.
ConsEven though I appreciate everything there one page ready for me to use, the sheer amount of choices can be a bit daunting. Luckily, the lefthand nav can be configured so you can hide stuff you don't need. The design looks to my eyes about 5 years out of style so the UI could use an upgrade, for sure. I'm not sure design is this company's strong point. For instance, the default desktop image makes the menu items hard to read. These seems like quibbles though, don't they. My team ultimately decided on another collaborative space because our needs were half-editorial and Bitrix24 can't really help you there.
Reviewer Source 
Source: Capterra
June 26, 2018
Avatar Image
Irfan A.
Senior Full-stack PHP Developer
Information Technology and Services, 51-200 employees
Used the software for: 1-2 years
Overall Rating
5/5
Ease of Use
5/5
Customer Service
4/5
Features
5/5
Value for Money
5/5
Likelihood to Recommend
10/10
Reviewer Source 
Source: Capterra
February 14, 2019

“Brilliant!...All in one solution for Internal communication and project management”

OverallWe are using Bitrix24 for internal communication and basic task management. Its been a great experience especially with a lot of features. I would surely keep on using.
Pros- Bitrix24 consist of lots of features and modules that can be switched on or off as needed which is huge plus because it makes it really easy to manage your projects while keeping software simple - Implementation and learning of the software is very easy and that's what our staff loved about it - It has great value for money and pricing is unbeatable as compared to other software solutions in the market for same purpose - Brilliant within the company social feature. - Accessible on multiple platform which is huge plus. Can be accessed through Web site, Mobile apps and Desktop application for WIndows, Mac and even Linux platform. That's a brilliant thing I would say
Cons- There is a lot of room in improvement of user experience. If developers can work on User Experience that would be great - Navigation is not that easy and is really confusing for project management features again this might be related to user experience. I would say they can really improve that. - Configurations are not very flexible i.e you can not configure the software according to your needs you have to work with what is provided by the developers itself. - It would have been great if they had a training scheduler or calendar management feature.
Reviewer Source 
Source: Capterra
February 14, 2019
Yaroslav K.
Information Technology Major
Higher Education, 1001-5000 employees
Used the software for: 1-2 years
Overall Rating
5/5
Ease of Use
4/5
Customer Service
4/5
Features
4/5
Value for Money
3/5
Likelihood to Recommend
9/10
Reviewer Source 
Source: GetApp
May 21, 2018

“All in one CRM solution / Best for middle-sized companies and teams to handle leads and work with deals”

Pros*Functionality Bitrix24 has a lot of great features, but its biggest advantage that I have used is an all-in-one solution. We have a chat there, can work with deals, create schedules, assign tasks with ease and track progress on specific work with history and recent actions taken by the responsible person *Ad-dons Bitrix24 has its own marketplace where you can set integration with many services, like mail chimp or a certain work process optimizer. *UI Since I started working in Bitrix24, their UI has changed a lot and has become more user friendly. At first it was a bit complicated, but the team is working a lot to make it user-friendly. I can see the work *Customization Even in a free plan, bitrix24 leaves a lot of space for adjusting the platform to the companies approach. you can create teams and spaces and plan sales and development processes
Cons*updates I also don't believe that their approach to upgrades is comfortable. Even though it does not take much time, but once in a while, the whole service goes down displaying that it is updating and you need to wait. This sometimes can slow work of the department and cause problems *slow Being a power house CRM system, bitrix24 is sometimes slow, although I can see that bitrix team is working to improve it.
Reviewer Source 
Source: GetApp
May 21, 2018
Paul Anthony S.
Executive Assistant
Financial Services, 10,001+ employees
Used the software for: Less than 6 months
Overall Rating
4/5
Ease of Use
4/5
Customer Service
5/5
Value for Money
5/5
Source: GetApp
February 9, 2016

“Excellent value and overall feature set, just needs a bit of polishing the rough edges.”

OverallI've tried a number of project management/collaboration tools including Asana, Basecamp, Wrike, Wunderlist, Zoho, Salesforce, etc. I can't speak to the customer support of Bitrix, as I haven't contacted them. So far, the system has been fairly reliable. The desktop Windows client is somewhat limited compared to the web version, but for most offices, I can't imagine this is a big deal. I really haven't used the CRM or telephony options, so I can't comment on them.
Pros1. Price. The free version offers a fantastic feature set for up to 12 users. Better yet, when you finally outgrow the 12 seats, the pricing model is the cheapest I've seen with this level of all around features. How can you beat an unlimited employees option with 100gb of storage for only $99 per month? It blows away the competition when it comes to the pricing model. 2. The feature set is very deep. One of my problems with tools like Asana is that it is absolutely fantastic when it comes to project management for small groups, but lacks Gannt charts, CRM functionality, etc. Don't get me wrong, Asana is a great tool, but a limited one to a specific use case scenario. 3. The developers of Bitrix have added additional functionality via Zapier. Zapier is similar to IFTTT, only it a paid program to connect 3rd party apps. 4. One-time cost option for on-premise organizations that need to satisfy specific regulatory or security requirements. Can add additional users to the platform for a one-time cost.
Cons1. Not as "snappy" fast as Asana and other super streamlined AJAX apps. Page loads and menus are heavier sometimes in functionality, but at a sacrifice of speed. It isn't terrible, but compared to the instant loading of other competitors, it is noticeable. 2. More work needs to be put in on the tutorials, FAQ's and general knowledge base. The system itself is actually more mature than the documentation describing how to use it. You will spend a bit of time learning how to find your way around. Hopefully they'll flesh this out as time goes on. 3. The user interface isn't as "slick" compared to some other options. To me, it just seems a bit busy. There are lots of powerful features within Bitrix, but things need a bit of cleaning up and "gloss" to make it really beautiful.
Source: GetApp
February 9, 2016
Shahbaz K.
Information Technology and Services, 1-10 employees
Used the software for: 6-12 months
Overall Rating
5/5
Ease of Use
4/5
Features
5/5
Likelihood to Recommend
10/10
Reviewer Source 
Source: GetApp
June 19, 2018

“Powerful and all in one project management and CRM solution”

ProsI used to work with Asana for my teams and tasks management earlier, then I found this one as such a powerful tool. It has almost all the things available which I needed. The features which I used are tasks management, calendar, Birtix24 drive and webmail. Tasks management is so detailed. You can create tasks with timelines. It shows the stage of every tasks and its timeline that you are on time or pending. There is multiple options available for tasks management with the team. Like you can set up responsible person, observers and participants in the tasks. Project management is also very good, you can create public/private , private visible and private hidden project Gantt chart etc. In employee section you can set up company structure in the form of departments and can assign employees in the departments. I used the webmail and setup my own domain and its working pretty smooth.
ConsThe problems which I faced initially, I found its user interface a bit complex as I moved on Bitrix24 from Asana, but by the time I got use to it and it feels so simple to use now. One more thing is that its desktop client has very limited feature like the web version. There should be more features available on the desktop version as well.
Reviewer Source 
Source: GetApp
June 19, 2018
Satish P.
Lead Developer
Information Technology and Services, 1-10 employees
Used the software for: 6-12 months
Overall Rating
4/5
Ease of Use
5/5
Features
4/5
Likelihood to Recommend
9/10
Reviewer Source 
Source: Capterra
March 26, 2019

“Best Project Management tool for teams”

OverallMy overall experience with Bitrix24 is very good. It helps me and my organization to track every project very efficiently. We use this application on daily basis. This is one of the must have application for every team.
ProsI like Bitrix24 because it provides lot of features in the free version itself like Kanban and Gantt. I really like the user interface and the custom background options and specially the video theme. It also provides the inbuilt drive storage, So I can store all my files there. The messaging feature helps me lot to chat with the teammates. The tasks is one of the best feature that Bitrix24 provides. You can add observer, responsible person in particular tasks. The commenting section of the tasks helps to provide real time feedback and queries. Also, the application for various platforms helps me to track everything. The efficiency feature is a very good feature, it shows how efficient you are with your tasks. It also has an integrated web mail that helps me to read all my mails right in Bitrix24.
ConsThe notification system of the application is little annoying because whenever I log in, I see the same notifications again and again sometime. So that needs to be fixed.
Reviewer Source 
Source: Capterra
March 26, 2019
Tony B.
Independent Consultant
Computer Software, Self-employed
Used the software for: 6-12 months
Overall Rating
4/5
Ease of Use
2/5
Customer Service
3/5
Features
4/5
Value for Money
5/5
Likelihood to Recommend
8/10
Source: Capterra
March 15, 2017

“It does a lot, maybe even too much!”

OverallThis is a stellar tool for mid-size companies or smaller shops on the rise and growing. It fits neatly in that space where you have a little money to spend on worthwhile products but not the ludicrous amounts of money you'd have to spend for "enterprise class" tools such as those from Oracle and SAP. That said, for smaller companies or start-ups it is way too complex and has far too great a learning curve. Small shops simply don't have the time and resources to dedicate to learning a tool as feature rich and comprehensive as Bitrix. All in all though, if you are keen to get value for your money, you'd be hard pressed to find more value for money than that offered by Bitrix 24.
ProsThe ability to scale into different functional areas as companies grow. The product is very extensible, well thought out and lends itself extremely well to smaller growing companies as well as mid-sized established companies.
ConsJust too much to chew for smaller shops or start-up companies. Very difficult for small co's to take on even when they can see the advantage of having a tool they can grow in to.
Recommendations to other buyersThe same for all software: 1) Make sure you are solving the right problem before making a buying decision. E.g., If your HR team can't seem to figure out how to add value in your company's recruiting process, the problem probably isn't the tool their using... 2) Make sure the tool fits your needs, abilities to implement and support and your budget.
Source: Capterra
March 15, 2017
Hilary C.
sales & marketing
Veterinary, 1-10 employees
Used the software for: 6-12 months
Overall Rating
4/5
Ease of Use
5/5
Customer Service
5/5
Features
5/5
Value for Money
5/5
Likelihood to Recommend
9/10
Reviewer Source 
Source: Capterra
June 6, 2019

“bitrix 24 Morden marketing ”

Overallcold calls, routine calls, call tracking, voicemail recordings and monitoring of workers phone usage from the office its better than using service providers like econet and netone
Prosl had a chance to use bitrix24 at an internship for cold calling to customers it recognizes and picks up old numbers from previous calls which is handy when you are making bulk calls it allows for other incoming calls whilst you are own call, recording of phone conversation and keeping of a list of contacts its the good to go platform if you have WiFi and you need to do bulk calls it allows web conferencing which is just great at a work place. its easy to use too, and you don't need to maintain anything at all it can be configured to give voicemail and instructions to clients you only need headphones, and a computer it does not necessarily require a telephone to make calls one can monitor calls directly at the workplace, no need to wait for the service provider to give you a call log at the end of the month like we used to do with Telone and other Zimbabwean service providers
Consit is an expensive software to maintain
Reviewer Source 
Source: Capterra
June 6, 2019
Verified Reviewer
Human Resources, 11-50 employees
Used the software for: 1-2 years
Overall Rating
5/5
Ease of Use
5/5
Customer Service
5/5
Features
5/5
Value for Money
5/5
Likelihood to Recommend
10/10
Reviewer Source 
Source: Capterra
April 23, 2019

“'Bitrix24- Feature packed ERP' ”

OverallMy experience is Bitrix24 have reduced physical and psychological stress of the team members and management thereby giving the opportunity to utilize saved time for additional responsibilities. Most importantly Bitrix has brought happiness and privilege for team members.
ProsBitrix 24 is a feature packed ERP that has thought deeply about Project Management. It comes with built-in extra features found in ERPs making it a versatile tool for operational efficiency. Features such as project management tasks, Gantt charts, task dependencies and checklists etc shows each team members responsibility from the start to completion of their tasks and the easy to follow graphical representations helps in easy comprehension. The management has the privilege of monitoring the progress and take timely actions where necessary. Exchange of information and ease of communication among team members such as through sharing of important mails in one platform contributes for efficiency and achievement of schedules. All these features contribute to improve team efficiency thereby get maximum productivity of employees and successfully deliver customer orders within the scheduled time frames. Since Bitrix works on multi platforms project members have the ease of access in different locations and under diverse situations.
ConsHaven't come across serious issues within my environment.
Reviewer Source 
Source: Capterra
April 23, 2019
Avatar Image
Martin K.
CEO and Chief Cook & Bottle Washer
Management Consulting, Unspecified
Used the software for: 2+ years
Overall Rating
4/5
Ease of Use
3/5
Customer Service
4/5
Features
5/5
Value for Money
4/5
Likelihood to Recommend
7/10
Reviewer Source 
Source: Capterra
July 20, 2018

“Powerful, but not very easy to use”

OverallIt keeps us organised and lets us record and follow up on all leads.
ProsBitrix offers great functions - essentially everything you could need from a CRM and it's easy to upgrade / bolt on things. It helps us stay in sync across our team and keep track of everything that's going on. It integrates with MailChimp and a number of other platforms we're using, which is convenient.
ConsEven though we've been using Bitrix for a good while now, we have the feeling that we've only really scratched the surface. The UI takes some getting used to and there are simply a lot of functions. The invoicing module is poor - or we haven't figured out how to configure it properly yet. The task management module, while overall good, is somewhat confusing when it comes to setting up regular / repeating tasks.
Reviewer Source 
Source: Capterra
July 20, 2018
Evangela R.
Process Analyst
Information Technology and Services, 11-50 employees
Used the software for: 6-12 months
Overall Rating
4/5
Ease of Use
4/5
Customer Service
5/5
Features
5/5
Value for Money
5/5
Likelihood to Recommend
9/10
Reviewer Source 
Source: Capterra
April 8, 2019

“Bitrix is a useful tool to track the day to day activities and tasks.”

OverallBusiness is used as a tracker to monitor and make business decisions on the time taken for a specific task and it gives a motivation for continuous Improvement and it increase efficiency and effectiveness of the organisation.
ProsThis is a useful tool to assign projects to employees and to track the work done by them, using Bitrix24 we can give a specific timeline to the employees to finish the task and monitor the day to day task done by the employees and day to day man hours spend for a specific task. The managers would be able to monitor the status of the Ongoing Projects and analyse the reasons behind certain delays. It also a useful tool to calculate the cost involved by calculating the hours spent on the work. It is easy to transfer it in to an Excel sheet and view the overall summary.
ConsSometimes if there Internet Problems the task will not Capture. If there are finished Projects they should be able to classified as successfully completed projects Instead of deleting them all together. sometime there is problems in setting the start time.
Reviewer Source 
Source: Capterra
April 8, 2019
Hanne M.
Marketing Director
Management Consulting, 11-50 employees
Used the software for: 2+ years
Overall Rating
5/5
Ease of Use
5/5
Customer Service
4/5
Features
5/5
Value for Money
5/5
Likelihood to Recommend
10/10
Reviewer Source 
Source: SoftwareAdvice
August 13, 2018

“The best growing CRM you didn't know about”

OverallJust like my title, this is indeed the BEST CRM you didn't know about!!!! Free or paid!!!
ProsIt has more to offer than most CRMs out there, especially more than paid ones like Salesforce. You get your customer base tracking, CPQ, intranet, project and task management, and more. The best part is that most companies can use the free version to do everything. I used it with my last business which I had for 5 years, at which I had 8 employees, with 5 affiliates in other countries, and never needed to upgrade to paid version.
ConsIf you run into any issue with their app, they will make you upgrade, even though the very basic notion of installing and logging in shouldn't be a $39/mo cost for life. I feel this should be most basic working need.
Reviewer Source 
Source: SoftwareAdvice
August 13, 2018
Jonah W.
Computer Software, Unspecified
Used the software for: Less than 6 months
Overall Rating
5/5
Source: GetApp
September 10, 2015

“All-In-One Business Solution”

OverallWe are a SaaS business who specialize in the auto side of Credit Unions. We were looking for an all-in-one solution for Sales, Customer Management, Client Tracking, Task Management, and chat. I tried services such as Asana for task management, Uber Conference for voice and video calling, Slack for team chat, and Sandglaz for project management. All of these were replaced by Bitrix24. Although, I do like Slack better for team communication. Since Bitrix has everything else we need for business, It doesn't make sense to use a whole new program just for chat.
ProsEverything is in one place. No switching through multiple applications throughout the day. It's easier for non-tech savvy people to get involved with. Mobile app to keep everything with you as you go.
ConsDesktop website isn't very responsive (i.e. when you resize the window). Using the snap feature of Windows with Bitrix open on the web isn't very productive. Usually I have to keep it full screen to make it usable. It's difficult to have conversations within Bitrix24 and still do other things. Bitrix24 makes the chat screen take up the whole interface and you have to exit the chat before doing anything else. Fortunately they have a external download of their chat program so this isn't much of a problem. It's still a pain to have to download it separate. The interface could use some updating. It's a little "clunky" in my opinion. Although you can set deadlines on your tasks, it doesn't automatically let you know about them unless you log into the program or set a reminder manually. The spell check isn't really spell check as we know it. It will tell you a word is wrong (using red squiggles) but it won't give you a right click menu to correct it, and there is no other way I have found to correct it within the program. You must search the word in other programs (I use Google) to see the correct spelling of the word.
Source: GetApp
September 10, 2015
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John A.
Marketing Research
Market Research, 10,001+ employees
Used the software for: 2+ years
Overall Rating
4/5
Ease of Use
5/5
Customer Service
3/5
Features
4/5
Value for Money
4/5
Likelihood to Recommend
7/10
Reviewer Source 
Source: Capterra
September 5, 2019

“Bitrix24 is an excellent software to manage projects easily”

OverallThanks to Bitrix24 I have managed to organize our workflows, the projects are more and more organized, they are easy to manage, the data is available to all our clients.
ProsBitrix24 allows us to prepare tasks comfortably and assign them to different members of our team very easily, I can also divide the members into different groups according to the role they play, it allows me to conduct surveys on the services offered by our company. The product is very nice, well thought out and lends itself extremely conveniently to small and medium businesses.
ConsBitrix24 is a wonderful tool, very complete and easy to use, there is nothing that bothers me about Bitrix24.
Reviewer Source 
Source: Capterra
September 5, 2019
Tushant M.
Creative Director
Animation, 1-10 employees
Used the software for: 6-12 months
Overall Rating
4/5
Ease of Use
4/5
Features
3/5
Likelihood to Recommend
6/10
Reviewer Source 
Source: Capterra
February 19, 2019

“Pretty good CRM, but not necessarily the best”

ProsIt's got a lot of things going for it! A chat system, Kanban boards and task-management, work-time management, and even a cloud service that is a boon for any enterprise use. It's hard to imagine working without it.
Cons...But it's not perfect, and is not the end-all-be-all when it comes to CRMs. For example, its application could use some improvement, considering -- despite its desktop installation -- it still requires you to sign in with your web-browser to use many of its features besides chat and sync. Its "Knowledge Base" also isn't a good alternative to Nuclino or even a custom setup of MediaWiki / XWiki. Its Automation is also lack-lustre and not easy to use. Its worktime management is also pretty buggy, so we just ended up replacing it with a fingerprint scanner to manage it. Ultimately we end up making very few uses out of thing service, such as for chat and cloud, despite its many offerings. Even though we end up relying on those few uses.
Reviewer Source 
Source: Capterra
February 19, 2019
Verified Reviewer
Computer Software, 1-10 employees
Used the software for: 1-2 years
Overall Rating
5/5
Ease of Use
2/5
Customer Service
4/5
Features
5/5
Value for Money
4/5
Likelihood to Recommend
8/10
Reviewer Source 
Source: Capterra
December 4, 2018

“A very robust project management software”

OverallWe have been using them to control mostly the task management in the different IT solutions we are developing in the day to day jobs. And it has been very effective so far. The tool itself is very well done, well supported and flexible. It saves a lot of effort on the team to control the status different projects.
ProsIts very robust and it has a lot of flexibility, you can use all the tools or just what you need out of the box, from project management tools, to CRM, payments and chats. You can pay it for more capacity as it connects with several cloud solutions, and it let you customize more things as you need them.
ConsIt has a lot of tools integrated and can be easy to get lost in them. At the beggining is almost overwhelming and mostly useless to have everything in there, the tools become more useful as you grow and start using them.
Reviewer Source 
Source: Capterra
December 4, 2018
Verified Reviewer
Unspecified
Used the software for: 2+ years
Overall Rating
5/5
Ease of Use
5/5
Customer Service
3/5
Features
4/5
Value for Money
3/5
Likelihood to Recommend
7/10
Reviewer Source 
Source: Capterra
January 13, 2018

“Bitrix is a cool tool for Freelancers and entrepreneurs ”

OverallTime efficienty
ProsI know bitrix 24 since their first days. I was one of the first user in Germany and i really Like to work with bitrix 24. I am in the Consulting and marketing business...i have for every of my customer an Account to bitrix 24. They can see what happens in their project and what will happen next and what are the actually to do s.... without to phone or message all the days or too much...it offer a cool system to work efficienty
ConsPrice structure. I would love to see a price table for all categories of business. Little companys or Freelancers with small budget can t pay 499 ..only one idea
Reviewer Source 
Source: Capterra
January 13, 2018
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Amogha B.
Human Resources Manager
Information Technology and Services, 201-500 employees
Used the software for: 2+ years
Overall Rating
4/5
Ease of Use
5/5
Customer Service
4/5
Features
5/5
Value for Money
3/5
Likelihood to Recommend
8/10
Reviewer Source 
Source: Capterra
June 26, 2019

“Costly Software”

OverallA very good application for an organization with branches. the Time Attendance helps us track people across branches. Daily reports are available to the managers in one go. All in all its a very good application but expensive. request to give worktime and report module as an individual module to purchase.
Pros1. Excellent Worktime and reports module 2. Face based sign in and helps us as we have multiple locations. One centralized data center. 2. Easy to use 3. CRM work flow 4. Easy Integration using API's
Cons1. Module wise Pricing 2. Very Costly 3. Please include worktime and report module in free or make it a single module subscription.
Reviewer Source 
Source: Capterra
June 26, 2019
Nathan S.
Digital Marketing Manager
Unspecified
Used the software for: 6-12 months
Overall Rating
4/5
Ease of Use
3/5
Customer Service
2/5
Features
3/5
Value for Money
3/5
Likelihood to Recommend
5/10
Reviewer Source 
Source: GetApp
October 22, 2018

“My Experience Using Bitrix24 As a Team Communication Tool”

ProsBitrix24 is a company intranet platform that can be used for multiple kinds of teams and functions. I tested it as part of a company beta group to see if it was a tool we could use for our team communication. The things I like about it the most are the: - Social network like updates on the Activity Stream are helpful for keeping a team up to date and keeping communication active. - Email can be integrated into Bitrix24 using Yandex if you want to have one place to view all your communication. - Group chat works great whether you use the app or the site itself. - Applications can be integrated to make it more functional. This is always a plus especially since most businesses use multiple platforms to do different things.
ConsBeing able to set up a website, manage your CRM or use it as a team management tool is great though Bitrix24 sometimes tries to do too much, CRM, sites, team management etc, I think it can do a lot of things well independently. That is probably my biggest con. In recent times it has become more of a CRM platform, so this has affected other potential use cases. If there was a way to customize and configure Bitrix24 to your specific use case, it would be more effective in my opinion.
Reviewer Source 
Source: GetApp
October 22, 2018
Ana L.
Owner and IT Manager
Hospitality, 1-10 employees
Used the software for: 2+ years
Overall Rating
5/5
Ease of Use
5/5
Customer Service
5/5
Features
5/5
Value for Money
5/5
Likelihood to Recommend
10/10
Reviewer Source 
Source: Capterra
September 19, 2017

“Excellent for team work”

OverallTime saving; wonderfull tool to keep my business organized; easy communication between teams and task creating.
ProsWe've been working with Free plan Bitrix for a few years. The free plan is one of the best in the market for small business like mine. We work in shifts and its important to easily communicate between all our team. Bitrix has saved us lots of time and has been keeping everything organized and error free. It's very complete for a free plan. I love it.
ConsThis is a free plan so of course there are some features missing, however that's expectable. I think it could be more user friendly do Administrator.
Reviewer Source 
Source: Capterra
September 19, 2017
Verified Reviewer
Mining & Metals, 11-50 employees
Used the software for: 1-2 years
Overall Rating
3/5
Ease of Use
3/5
Customer Service
3/5
Features
4/5
Value for Money
4/5
Likelihood to Recommend
6/10
Reviewer Source 
Source: Capterra
July 23, 2019

“Many features - not clear use cases”

OverallThe overall experience is positive, but it is not easy to use all the functions as they are not interoperable with each other (example: project management with CRM)
ProsIt has a lot of features if offers for free/trial, it allows addins for functionality and covers many aspects of a company operation.
ConsMost of the functions are not clearly organized in use cases or user journeys leading to an end-result for each functionality.
Reviewer Source 
Source: Capterra
July 23, 2019
Avatar Image
Christopher R.
IT Professional
Computer Software, 201-500 employees
Used the software for: 1-2 years
Overall Rating
5/5
Ease of Use
5/5
Customer Service
5/5
Features
5/5
Value for Money
5/5
Likelihood to Recommend
10/10
Reviewer Source 
Source: Capterra
November 21, 2018

“Outstanding platform consisting of multiple functions. ”

OverallBitrix 24 is no doubt excellent customer relationship management software indeed. The best part of this software is that it can be accessed anywhere on cellphone just by having mobile application.
ProsThis software seems to be a blessing for our company as it fulfills the requirements of our company all under one roof that may be letting us able to organize projects as well as work flows in a most probable way. Love its searching ability. It lets people to sort out registered information that was recently organized by the company. It consists of all the features more than your expectations. It is all in one platform comprising the best solution for task management, time management and project management.
ConsAlthough Bitrix 24 is fulfilling our business needs but one of the flaw is that it's user interface is not good enough. It should be improved. I hope its team will take this issue in consideration and the future of Bitrix 24 will be bright. It cost should be reduced so that people can easily utilize it for small organizations as well.
Reviewer Source 
Source: Capterra
November 21, 2018
Verified Reviewer
Retail, 10,001+ employees
Used the software for: 1-2 years
Overall Rating
5/5
Ease of Use
5/5
Features
5/5
Likelihood to Recommend
10/10
Reviewer Source 
Source: Capterra
October 29, 2018

“Bitrix 24 Offers a Number of Valuable Features for All”

ProsBitrix 24 enables me to do the work smoothly. This software can be used by any industry and offers so many features. I use it mainly for tracking their devices and ensuring the running condition is at par with the standards. I haven't seen a software with this much features and although the price can be a bit costly, it's damn worth every penny.
ConsSince they provide a lot of features, you can sometimes get confused when using one feature. I think they want to cater to different types of industries which is why they made the features very broad. Not much of a con though, so I did not deduct any points.
Reviewer Source 
Source: Capterra
October 29, 2018
Verified Reviewer
Financial Services, 10,001+ employees
Used the software for: 2+ years
Overall Rating
5/5
Ease of Use
5/5
Features
5/5
Likelihood to Recommend
10/10
Reviewer Source 
Source: Capterra
October 11, 2018

“A Program That Provides Multi-Functions For Your Needs”

ProsWith my line of work, I'm always being asked for advice on what affects the economy, what are wise investments and the future trends. I get to meet clients organically at events, parties, intimate gatherings and even at the grocery. Work is a big part of me and I always want to excel with what I do. I have to give credit to Bitrix24 because it has made my job more rewarding. This programs offers an extensive list of features, but what I use most are the document management, project management, quoting, team communication, workflow management and proposal management features. I'm truly amazed with this program.
Cons I have no problem with this program, but I think other people may find that too much choices provide confusion and not everyone will want to use all the services they offer.
Reviewer Source 
Source: Capterra
October 11, 2018
Campbell H.
Chief HR Officer
Computer Software, 1001-5000 employees
Used the software for: 2+ years
Overall Rating
4/5
Ease of Use
3/5
Customer Service
5/5
Features
4/5
Value for Money
5/5
Likelihood to Recommend
8/10
Reviewer Source 
Source: Capterra
August 27, 2018

“Excellent service with extensive integration capabilities”

ProsIn this CRM, there is an open-line widget that connects all the clients' calling channels and it's free-no extra service like jivochat or callibri is needed, which is very encouraging. Developers also took care of the possibility of integrating the system with other services, mail clients, etc.
ConsIt is difficult to master CRM without the assistance of a third-party specialist, especially since developers offer two options: a boxed version of the product and a cloud version.
Reviewer Source 
Source: Capterra
August 27, 2018
jay h.
owner
Unspecified
Used the software for: 2+ years
Overall Rating
4/5
Ease of Use
1/5
Customer Service
1/5
Features
5/5
Value for Money
3/5
Reviewer Source 
Source: Capterra
June 11, 2018

“Offers a lot. Fails on the delivery though.”

ProsIt has project management. It has call management. It allows for creating custom fields (but not key values). It has an option to self-host.
ConsTheir cloud server is slow, enough so that worker productivity suffers. Their customer service is poor. The user interface is ugly. The learning curve is steep with poor documentation. Their self-hosting option is very expensive. You must connect to access the CRM; i.e., there's no offline access, no ability to lock and batch process.
Reviewer Source 
Source: Capterra
June 11, 2018
Akina M.
Accountant
1-10 employees
Used the software for: 2+ years
Overall Rating
4/5
Ease of Use
3/5
Customer Service
3/5
Features
4/5
Value for Money
5/5
Likelihood to Recommend
7/10
Reviewer Source 
Source: Capterra
February 19, 2018

“Functional program that saves time”

ProsMany useful features, it is easy to configure and that turned out to be very convenient - built-in ip-telephony. A free fare has enough opportunities for full-fledged work. Significantly increases productivity and saves time.
ConsBut not every employee understands immediately what is what, it is necessary to undergo training. Only then will there be a positive dynamics and result from the use of the program. Well, with those support it is not always possible to quickly solve errors.
Reviewer Source 
Source: Capterra
February 19, 2018
Marina N.
Director & Media Strategist
Management Consulting, 1-10 employees
Used the software for: Less than 6 months
Overall Rating
4/5
Ease of Use
2/5
Customer Service
4/5
Features
4/5
Value for Money
5/5
Likelihood to Recommend
8/10
Reviewer Source 
Source: SoftwareAdvice
October 11, 2017

“Overall positive, would recommend to clients & associates (although it has some deficiencies)”

OverallFor business consultants like me, it is a great tool to recommend as well as offer it as a service to our clients, especially if their Customer Service department is not automated. However, there are deficiencies and also there is no coaching/customer support available live at all hours (we operate in a different time zone GMT+2). Overall, its free version does not give many major benefits, not even on trial. The reports' issue is a major drawback. I still recommend it to clients, but when i mention the drawbacks, they are reluctant to go to the paid packages.
Pros1. Its connectivity with other platforms, software and social media - TIME SAVING 2. The ability to assign jobs (even in the free version) 3. Seeing the progress of a lead to becoming a client, as well as having total sale amount per client
Cons1) Very time consuming to learn 2) Cannot answer privately to a lead coming from Facebook (have to return back to the page) 3) Does not connect to other major social media 4) Its first paid package is still costly (from the small business person's point of view) 5) No reports or download of data availability (at least in the free version) 6) The free version allows only 100 entries so for heavy Facebook traffic of leads, we cannot access beyond one week!
Reviewer Source 
Source: SoftwareAdvice
October 11, 2017
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Josemaria G.
Vice Director for External Affairs
E-Learning, 51-200 employees
Used the software for: Less than 6 months
Overall Rating
4/5
Ease of Use
4/5
Features
5/5
Likelihood to Recommend
8/10
Reviewer Source 
Source: Capterra
April 3, 2019

“Complex but Feature-rich”

ProsBitrix24 has a ton of features. It can virtually replace a lot of your apps (mainly Project management and CRM) and puts everything in one place. I have used Asana (and still do) but we're out to explore other apps and we found this. We started with the free Bitrix24 (which expires quickly unless you commit to using it or paying for it). And we found that it can stand on its own for PM team communications, common drive, task management, and heck even comes with smart telephony! Apart from being a PM tool, we also use it as a secondary CRM tool. We track clients relationships and data within Bitrix24 as it stands as a unified tool to manage our clients, leads, and contacts. It is easy to create and download CRM reports using templates or as customized based on your needs.
ConsI am a fairly techie person, but for some reason I found it a little complex to get used and to navigate or search through both as a daily user and even as admin. Maybe its just a transition phase coming in from a different PM app I used previously. I would need to sit down more and read up.
Reviewer Source 
Source: Capterra
April 3, 2019
Verified Reviewer
Insurance, 11-50 employees
Used the software for: 1-2 years
Overall Rating
4/5
Ease of Use
3/5
Customer Service
4/5
Features
3/5
Value for Money
5/5
Likelihood to Recommend
7/10
Reviewer Source 
Source: Capterra
January 24, 2019

“Bitrix Review”

OverallReasonably good. I use this for the CRM function, and it does the job however can be clunky and hard to navigate at times.
ProsI like that it is a basic CRM with the ability to track meetings linked to individual profiles.
ConsI think there are a number of changes that could be made: 1. The ability to have a meeting logged with more than one employee, as right now it only allows for one 2. The ability to have a meeting logged with more than one contact or company, as right now it only allows for one. 3. Better visualization of data within the software 4. Make it easier and quicker to track meetings
Reviewer Source 
Source: Capterra
January 24, 2019
Cody C.
Customer Service Administrator
Sports, 11-50 employees
Used the software for: I used a free trial
Overall Rating
5/5
Ease of Use
3/5
Features
5/5
Value for Money
5/5
Likelihood to Recommend
9/10
Reviewer Source 
Source: Capterra
September 30, 2018

“It comes super close to encompassing so many aspects of the business and to replace other tools”

ProsI set off to find the one CRM that would hold many aspects of our business under one umbrella and remove the need for a variety of apps. It offers decent CRM and lead management capabilities and it gets very close to substituting our other team collaboration tool. There is a lot to take in, so I dove in taking a big breath. I've heard about Britix24 from other sources and users so I was informed beforehand. My highlights: Workflow automation -- automatically triggered rules or actions Email integration Whenever someone interacts with a record, the creator of that record gets notified of any activity on it Timetracking and users' timesheets Customizable workflow processes Complex sales funnel You can use web forms for lead management You can choose between a Kanban view or a traditional view Integration with a good range of third party apps
ConsI'm in two minds about the UI - on one hand I like that Britix24 has so much to offer and I need to remind myself that the ultimate goal is a one-stop CRM, but there's a lot to take in and it can feel overwhelming; however the settings are not pushed upon you as Britix24 gives you choices all the way through though the customization options could be more accommodating.
Reviewer Source 
Source: Capterra
September 30, 2018
Ruslan B.
CEO
Computer Software, 501-1000 employees
Used the software for: 1-2 years
Overall Rating
4/5
Ease of Use
4/5
Customer Service
3/5
Features
5/5
Likelihood to Recommend
7/10
Reviewer Source 
Source: Capterra
September 21, 2018

“The system helps us to control the reception and processing of applications”

ProsWhen we were a small company, our specialists easily processed applications that were received by phone, Skype, e-mail, but as soon as the number of customers exceeded 100, we had problems: the employee forgot to fill out the report, urgently to master CRM. It was Bitrix24. We have set up accepting applications, we can monitor employees who are now much less likely to "forget" to do some work.
ConsNot all the functionality of the system works perfectly, and the tech support does not work in the evening and on weekends, this creates certain inconveniences.
Reviewer Source 
Source: Capterra
September 21, 2018
Carlos Z.
Designer
Non-Profit Organization Management, 1-10 employees
Used the software for: 1-2 years
Overall Rating
4/5
Ease of Use
4/5
Customer Service
5/5
Features
4/5
Value for Money
4/5
Likelihood to Recommend
8/10
Reviewer Source 
Source: Capterra
February 19, 2018

“Great value and customer support”

OverallWe are a small company. We research A LOT of project management solutions before setling on one. We choose Bitrix because of it´s features and value.
Pros- The value (features compared to price by user) - The chat it´s great. - The calendar it´s great. - The task creation and configuration can be a little intimidating, but it´s very powerfull when you grab the hang of it. - The CRM seems good (we did´t use it).
ConsIt isn´t for everyone. Some people of the team (a minority) just coulnd´t use it on daily basis. We used the version before some recent design changes, so that may be different now.
Reviewer Source 
Source: Capterra
February 19, 2018
Benjamin B.
Unspecified
Used the software for: 1-2 years
Overall Rating
5/5
Ease of Use
3/5
Customer Service
4/5
Features
5/5
Value for Money
4/5
Likelihood to Recommend
8/10
Source: GetApp
July 19, 2016

“Great Software”

OverallBitrix24 is a great software with a lot of feautures, that even in its free version has a lot to offer to its users. We have been using is as a CRM, to manage clients, customers, leads, projects, contacts and even employees with great success. We have been using it in its free version, which offers all we need. If you are willing to pay, you are getting even better tools and more powerful options. It is a great software and we can only recommend it.
ProsA lot of features. Free to use. Versatile and flexible A lot of integrations
ConsA bit complicated to get used to as user and admin
Recommendations to other buyersIf you are looking for a solid all round solution, that takes care of your invoicing, crm and projects, than Bitrix24 is right for you.
Source: GetApp
July 19, 2016
Rovena-Maria P.
Senior Accountant
Financial Services, 201-500 employees
Used the software for: 2+ years
Overall Rating
5/5
Ease of Use
4/5
Customer Service
5/5
Features
5/5
Value for Money
4/5
Likelihood to Recommend
8/10
Reviewer Source 
Source: Capterra
May 19, 2019

“ A system with many possibilities”

ProsI like the system for its extensive functionality that greatly simplifies and speeds up our work. Bitrix24 has a very attractive design. Easy to use with mobile phone.
ConsAt first, the user interface turned out to be a bit confusing, and when contacting support, we did not receive full-fledged help. No synchronization with Active Directory - this is very inconvenient.
Reviewer Source 
Source: Capterra
May 19, 2019
Yana G.
Deputy Head of PPC and PPA
Marketing and Advertising, 501-1000 employees
Used the software for: 2+ years
Overall Rating
5/5
Ease of Use
4/5
Customer Service
3/5
Features
5/5
Value for Money
5/5
Likelihood to Recommend
8/10
Reviewer Source 
Source: Capterra
April 30, 2019

“Useful software”

ProsA multifunctional system that comes with many built-in advanced features that increase the efficiency of our work. Provides convenient conditions for communication between team members.
ConsCustomer support is not in a hurry to respond to requests. Periodically, we have problems with setting the start time, and important for us synchronization with Active Directory is still not available.
Reviewer Source 
Source: Capterra
April 30, 2019
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Alfredo B.
Consultant
Marketing and Advertising, Self-employed
Used the software for: 2+ years
Overall Rating
4/5
Ease of Use
3/5
Customer Service
4/5
Features
4/5
Value for Money
5/5
Likelihood to Recommend
8/10
Reviewer Source 
Source: Capterra
December 4, 2018

“Jack of all trades”

OverallOverall it was a good experience and the value for money is great!
ProsBitrix24 is a jack of all trades in the software space. You can set it up to do many things, like project management applications, CRM, marketing platform, it has it all in one solution.
ConsBecause it's so robust, it sacrifices the user-friendliness and it's not that intuitive. The desktop app and mobile app tend to have problems.
Reviewer Source 
Source: Capterra
December 4, 2018
Andrei K.
CTO
Computer Software, 51-200 employees
Used the software for: 1-2 years
Overall Rating
4/5
Ease of Use
4/5
Customer Service
2/5
Features
4/5
Value for Money
4/5
Likelihood to Recommend
5/10
Reviewer Source 
Source: Capterra
November 5, 2018

“Difficult to deal with problems”

ProsWe used Bitrix24 1.5 years. The service is well suited for managing business processes and tasks, and you can also store documents and photos on its server. But the minuses still overshadowed the pros, and we switched to another service.
ConsTechnical support works only from 9 to 18 and only on weekdays. If something breaks on a non-working day, and your company works seven days a week, you will have to wait until Monday. That is why we stopped using Bitrix24 - something breaks often, and we have to wait a long time for help.
Reviewer Source 
Source: Capterra
November 5, 2018
Gene G.
Owner
Internet, Self-employed
Used the software for: 2+ years
Overall Rating
5/5
Ease of Use
5/5
Customer Service
5/5
Features
5/5
Value for Money
5/5
Likelihood to Recommend
10/10
Source: Capterra
November 11, 2016

“Best Free CRM On The Market”

OverallI've tested a bunch of 'free' CRM options and found that only two (Bitrix24 and Hubspot) are really free. All others (Zoho, Insightly) severely limit their free versions. The number of features you get in Bitrix24 is truly astounding.
ProsI love that the free version includes everything - telephony, email marketing, quotes, invoices, web forms, tasks projects and documents
ConsAll features are bundled together. There's no way to get CRM or project management separately.
Source: Capterra
November 11, 2016
Irina T.
QA
Computer Software, 51-200 employees
Used the software for: 1-2 years
Overall Rating
5/5
Ease of Use
3/5
Customer Service
5/5
Features
5/5
Value for Money
4/5
Likelihood to Recommend
7/10
Reviewer Source 
Source: Capterra
August 25, 2019

“Overloaded interface and many crashes”

ProsI liked the simple initial setup. I was able to complete it myself in a few hours. I also liked the opportunity to work with a smartphone, many of these platforms usually only have a web version.
ConsI did not like the platform, first of all, with its design and overloaded interface. Most of the features that Bitrix24 has are not needed by either small or medium-sized businesses. But, unfortunately, there is no way to hide them. In addition, we constantly encounter freezes and crashes when trying to enter the platform.
Reviewer Source 
Source: Capterra
August 25, 2019
Gabriela L.
Sales Specialist
Computer Software, 5001-10,000 employees
Used the software for: 6-12 months
Overall Rating
4/5
Ease of Use
4/5
Customer Service
4/5
Features
4/5
Value for Money
4/5
Likelihood to Recommend
9/10
Reviewer Source 
Source: Capterra
March 21, 2019

“Bitrix24 is our preferred platform for data management”

OverallBitrix24 offers great management alternatives to those who mainly use mobile devices to work. Its integrated CRM tool is very good for scheduling and rescheduling appointments, and for reserving resources.
ProsThis platform offers an excellent capacity for data categorization, and allows importing them to a large extent from external database creation tools. Bitrix is very good at handling documents, and its FAQ section is really informative about the use of the service.
ConsThe discussion table system of bitrix24 is very slow and poorly organized, and does not allow to correctly track the expenses of each employee in the department. It also does not offer a good system of mobile tasks.
Reviewer Source 
Source: Capterra
March 21, 2019
Vasya D.
Principal Information Security Analyst
Sports, 1001-5000 employees
Used the software for: 2+ years
Overall Rating
5/5
Ease of Use
4/5
Customer Service
5/5
Features
5/5
Value for Money
5/5
Likelihood to Recommend
10/10
Reviewer Source 
Source: Capterra
March 6, 2019

“Regularly updated system - it's OK!”

ProsService is constantly updated and updated with new useful features. For the implementation, our employees needed to undergo only short-term training. Excellent customer support, the guys helped me out more than once.
ConsLimited integration with third-party software. Navigation is confusing, which causes some difficulties with project management.
Reviewer Source 
Source: Capterra
March 6, 2019
Elena S.
HRD
Marketing and Advertising, 501-1000 employees
Used the software for: 2+ years
Overall Rating
4/5
Ease of Use
4/5
Customer Service
4/5
Features
4/5
Value for Money
5/5
Likelihood to Recommend
7/10
Reviewer Source 
Source: Capterra
January 5, 2019

“Good collaboration environment”

ProsAt Bitrix24, our company's employees have freedom of action when carrying out projects. There is a useful opportunity to automatically record phone calls. Reliable email integration.
ConsThere are some integrations that do not work fully. The user interface is not completely clear, sometimes creating inconvenience and needing improvement.
Reviewer Source 
Source: Capterra
January 5, 2019
Erik L.
CTO
Computer Software, 1001-5000 employees
Used the software for: 1-2 years
Overall Rating
4/5
Ease of Use
4/5
Customer Service
4/5
Features
5/5
Value for Money
5/5
Likelihood to Recommend
8/10
Reviewer Source 
Source: Capterra
August 25, 2018

“Powerful CRM, but difficult to master”

ProsThe system has a free tariff for up to 12 employees, but for telephony you have to pay (if there is no widget from the operator) and connect either Bitrix24 or sip connector, a system is conveniently arranged to help generate a variety of reports.
ConsFirst, when working with Bitrix24, I was shocked by the fact that it's hard to navigate in the system: everywhere everything flickers, some counters, a hint fly, chat bots write in chat rooms. But I quickly managed to figure it out and everything is OK.
Reviewer Source 
Source: Capterra
August 25, 2018
Andrey O.
Vice President of Development
Computer Software, 51-200 employees
Used the software for: 1-2 years
Overall Rating
5/5
Ease of Use
4/5
Customer Service
5/5
Features
5/5
Value for Money
5/5
Likelihood to Recommend
9/10
Reviewer Source 
Source: Capterra
September 15, 2018

“A good tool for working with a variety of projects”

ProsThis is a good tool that allows you to work with several projects at once, track their status, organize mailings, distribute work in a team, assign individual tasks to performers. What I still like is a simple and clear system for distributing roles between users of the system and good documentation for the project.
ConsThe design of CRM looks obsolete. Yes, the interface is simple and straightforward, but I would like to see some creative from the developers.
Reviewer Source 
Source: Capterra
September 15, 2018
Jessica H.
Sales Manager
Luxury Goods & Jewelry, 201-500 employees
Used the software for: 6-12 months
Overall Rating
4/5
Ease of Use
4/5
Customer Service
4/5
Features
4/5
Value for Money
4/5
Likelihood to Recommend
8/10
Reviewer Source 
Source: Capterra
May 22, 2019

“Bitrix24: a great platform to improve workflow”

OverallOur team had good results in the area of tracking cats is useful for the efficient management of costs and control over the expenses made by their employees. This feature allows you to record expenses, create financial records, reports and send them for approvals. Several users can create expense records, while their superior reviews each of these. We recommend it.
ProsThat its improved task automation service allows us to send and receive automatic notifications in real time. We also like that we can make a quick and easy follow-up of the deadline and a follow-up of the modifications and changes of our projects by these functions many companies use Bitrix24. Also have tools to organize tasks.
ConsWith this software you can not perform a fundraising management. Nor can be integrated into social networks or even the most common as Facebook, Instagram, or Twitter. It does not have functions that allow us to use chat and messaging. It does not have a function to have a directory of employees. You can not do newsletter management.
Reviewer Source 
Source: Capterra
May 22, 2019
Verified Reviewer
Financial Services, Self-employed
Used the software for: 6-12 months
Overall Rating
5/5
Ease of Use
4/5
Customer Service
5/5
Features
5/5
Value for Money
5/5
Likelihood to Recommend
10/10
Reviewer Source 
Source: Capterra
November 3, 2018

“Thank goodness I found Bitrix24”

OverallBitrix24 has a lot of potential. Maybe better than most paid software on the market. If only they had local support /partner here, it would be much better.
ProsWhen my husband introduced me to Bitrix24, it made my work a lot easier as it comes with a built in CRM and with all the bells and whistles of a PAID software suite for small businesses. It even now has its own SITES integrated with the CRM and with other external apps. The best part is that it is FREE to start with as the business expands.
ConsMaybe the least liked about the software is the ease of navigation in its myriad of menus which is ever expanding.
Reviewer Source 
Source: Capterra
November 3, 2018
Artem T.
Global CFO
Computer Software, 501-1000 employees
Used the software for: 2+ years
Overall Rating
5/5
Ease of Use
5/5
Customer Service
5/5
Features
4/5
Value for Money
5/5
Likelihood to Recommend
9/10
Reviewer Source 
Source: Capterra
August 11, 2018

“Simple and easy-to-use CRM”

ProsI have known Bitrix24 for a long time and I can say that this simple and intuitive system allows you to increase the efficiency of any business. This is achieved for the light of the fact that the system combines several services that will help to structure the data with which work in any more or less serious company.
ConsThe main drawback of the system, I believe, is that it is not available for scaling: once the number of clients and users increases, the system does not cope with the load and often hangs. In addition, I have not found enough teaching materials on the network, so the functions often have to be mastered on an intuitive level.
Reviewer Source 
Source: Capterra
August 11, 2018
Normunds G.
General Manager
Computer Software, 11-50 employees
Used the software for: 6-12 months
Overall Rating
3/5
Ease of Use
2/5
Customer Service
1/5
Features
4/5
Value for Money
4/5
Likelihood to Recommend
5/10
Reviewer Source 
Source: SoftwareAdvice
December 19, 2017

“Lot of functionality with lot of bugs and hidden complexity of usage”

ProsOne platform for many solutions - CRM, project management, time management Project and TASK management tool really good.
ConsOn paper all looks fine, but when you begin to work, then lot of problems appears almost in every tool, except Project management. For example, in CRM under Company history you not see any activity, even there are lot of activities with Companies staff that are linked with current company. If you plan new activity and want this activity link to new Contact, Company, Opportunity, it is not possible - you need at first create company, contact or opportunity - with almost all other CRM systems - Pipedrive, Pipeliner, GoldMine you can do this on the fly. Also lot of problems with Time management and Work time reports, where shows unrealistic times - for example - time worked per day - more as 44 hours!!! Looks that Bitrix different modules created separately and common features not links between modules and works as separate units and then is question - is it really one platform? Another words are for Bitrix support - worst what I seen - even we have Proffesional subscription plan. Our support tickets waiting for reaction more as 3 days, sometimes no answers. Bitrix deskto app have direct connection to Bitrix support, but sometimes no response for weeks. Also many answers are from point - we give answer for just answer, but no solving problem. Bad!
Reviewer Source 
Source: SoftwareAdvice
December 19, 2017