Who Uses This Software?

Bitrix24 is for companies and small businesses. It also suits remote teams who want to keep in touch and collaborate efficiently.


Average Ratings

173 Reviews
  • 4 / 5
    Overall
  • 4 / 5
    Ease of Use
  • 4 / 5
    Customer Service

Product Details

  • Starting Price
    $39.00/month
  • Free Version
    Yes
  • Free Trial
    Yes
  • Deployment
    Cloud, SaaS, Web
    Installed - Mac
    Installed - Windows
    Mobile - Android Native
    Mobile - iOS Native
  • Training
    Documentation
    Webinars
  • Support
    Online
    Business Hours
    24/7 (Live Rep)

Vendor Details

  • Bitrix
  • www.bitrix24.com
  • Founded 1998
  • United States

About Bitrix24

Highly secure, turnkey intranet solution for small and medium-sized businesses designed for effective collaboration, communication, social networking, business process and knowledge management. Allows better knowledge continuity by moving data from network silos and local drives to a well-protected centralized repository. Wikis, blogs and forums ensure social-enabled knowledge bases for improved teamwork.


Bitrix24 Features

  • Audio / Video Conferencing
  • Brainstorming
  • Chat / Messaging
  • Contact Management
  • Content Management
  • Cooperative Writing
  • Discussion Boards
  • Document Management
  • Group Calendars
  • Project Management
  • Synchronous Editing
  • Task Management
  • Version Control
  • Calendar/Reminder System
  • Document Storage
  • Email Marketing
  • Internal Chat Integration
  • Lead Scoring
  • Marketing Automation Integration
  • Mobile Access
  • Quotes/Proposals
  • Segmentation
  • Social Media Integration
  • Task Management
  • Territory Management
  • Blogs
  • Chat/Messaging
  • Email Management
  • Employee Directory
  • Event Calendar
  • Newsletter Management
  • Photo Gallery
  • Social Sharing
  • Survey Management
  • Telephony
  • Activity / News Feed
  • Blogs
  • Calendar Management
  • Content Management
  • Discussions / Forums
  • Employee Directory
  • Knowledge Management
  • Policy Management
  • Search
  • Wiki
  • Cataloging / Categorization
  • Collaboration
  • Content Management
  • Data Management
  • Discussion Boards
  • Document Management
  • FAQ
  • Full Text Search
  • Guided Problem Solving
  • Self Service Portal
  • Self-Learning
  • Business Card/Badge Scanning
  • Dashboard
  • Data Extraction
  • Data Verification
  • Form Builder
  • Gamification
  • Lead Distribution
  • Lead Enrichment
  • Lead Notifications
  • Lead Nurturing
  • Lead Scoring
  • Chat
  • Content Management
  • Discussion Boards
  • Document Management
  • File Sharing
  • Search
  • Agile Methodologies
  • Budget Management
  • Client Portal
  • Cost-to-Completion Tracking
  • Customizable Templates
  • Gantt Charts
  • Idea Management
  • Kanban Board
  • Milestone Tracking
  • Resource Management
  • Time & Expense Tracking
  • Traditional Methodologies
  • Campaign Management
  • Client / Property Matching
  • Contact Management
  • Customer Segmentation
  • Dashboard
  • Email Marketing
  • Lead Management
  • Property Alerts
  • Referral Tracking
  • Auto Dialer
  • Call Logging
  • Call Recording
  • Call Routing
  • Call Scripting
  • CRM
  • Inbound Call Center
  • IVR / Voice Recognition
  • Lead Distribution
  • Outbound Call Center
  • Audio / Video Conferencing
  • Calendar Management
  • Call Recording
  • Call Routing
  • Chat / Messaging
  • Fax Management
  • File Sharing
  • Mobile Access
  • Multi-User Collaboration
  • Voice Mail
  • Access Controls/Permissions
  • Business Process Automation
  • Calendar Management
  • Compliance Tracking
  • Document Management
  • Forms Management
  • Graphical Workflow Editor
  • Task Management
  • Workflow Configuration

Bitrix24 Reviews Recently Reviewed!


Capterra-loader

Everything your team needs to get things done on one page, which can be a bit of a problem

Jun 26, 2018
4/5
Overall
3 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money

Pros: Bitrix24 has an astonishing number of advanced services available in its free tier -- basically everything except Advanced CRM and Tasks or a lot of online storage, restricted to 12 users. That has to be some kind of record for a service of this type and power. 12 users! For a small business that needs a comprehensive space to communicate, collaborate, get things done, follow up leads, even answer emails and make telephone calls! I really can't think of a more powerful solution at this price. The Activity Stream is among the best of its kind.

The paid plans are also very reasonable considering what you get. There's even a special plan at $69/month for businesses that don't need a lot of users or storage space but have a lot of sales to make and/or leads to follow up on. That strikes me as very very smart. The price is this aggressive, I would imagine, because of the traction of well-known solutions like Salesforce, which all the better for consumers, of course.

Cons: Even though I appreciate everything there one page ready for me to use, the sheer amount of choices can be a bit daunting. Luckily, the lefthand nav can be configured so you can hide stuff you don't need. The design looks to my eyes about 5 years out of style so the UI could use an upgrade, for sure. I'm not sure design is this company's strong point. For instance, the default desktop image makes the menu items hard to read. These seems like quibbles though, don't they. My team ultimately decided on another collaborative space because our needs were half-editorial and Bitrix24 can't really help you there.

All in one CRM solution / Best for middle-sized companies and teams to handle leads and work with deals

May 21, 2018
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: *Functionality Bitrix24 has a lot of great features, but its biggest advantage that I have used is an all-in-one solution. We have a chat there, can work with deals, create schedules, assign tasks with ease and track progress on specific work with history and recent actions taken by the responsible person *Ad-dons Bitrix24 has its own marketplace where you can set integration with many services, like mail chimp or a certain work process optimizer. *UI Since I started working in Bitrix24, their UI has changed a lot and has become more user friendly. At first it was a bit complicated, but the team is working a lot to make it user-friendly. I can see the work *Customization Even in a free plan, bitrix24 leaves a lot of space for adjusting the platform to the companies approach. you can create teams and spaces and plan sales and development processes

Cons: *updates I also don't believe that their approach to upgrades is comfortable. Even though it does not take much time, but once in a while, the whole service goes down displaying that it is updating and you need to wait. This sometimes can slow work of the department and cause problems *slow Being a power house CRM system, bitrix24 is sometimes slow, although I can see that bitrix team is working to improve it.

Excellent value and overall feature set, just needs a bit of polishing the rough edges.

Feb 09, 2016
4/5
Overall
4 / 5
Ease of Use
5 / 5
Customer Support
5 / 5
Value for Money

Comments: I've tried a number of project management/collaboration tools including Asana, Basecamp, Wrike, Wunderlist, Zoho, Salesforce, etc. I can't speak to the customer support of Bitrix, as I haven't contacted them. So far, the system has been fairly reliable. The desktop Windows client is somewhat limited compared to the web version, but for most offices, I can't imagine this is a big deal. I really haven't used the CRM or telephony options, so I can't comment on them.

Pros: 1. Price. The free version offers a fantastic feature set for up to 12 users. Better yet, when you finally outgrow the 12 seats, the pricing model is the cheapest I've seen with this level of all around features. How can you beat an unlimited employees option with 100gb of storage for only $99 per month? It blows away the competition when it comes to the pricing model. 2. The feature set is very deep. One of my problems with tools like Asana is that it is absolutely fantastic when it comes to project management for small groups, but lacks Gannt charts, CRM functionality, etc. Don't get me wrong, Asana is a great tool, but a limited one to a specific use case scenario. 3. The developers of Bitrix have added additional functionality via Zapier. Zapier is similar to IFTTT, only it a paid program to connect 3rd party apps. 4. One-time cost option for on-premise organizations that need to satisfy specific regulatory or security requirements. Can add additional users to the platform for a one-time cost.

Cons: 1. Not as "snappy" fast as Asana and other super streamlined AJAX apps. Page loads and menus are heavier sometimes in functionality, but at a sacrifice of speed. It isn't terrible, but compared to the instant loading of other competitors, it is noticeable. 2. More work needs to be put in on the tutorials, FAQ's and general knowledge base. The system itself is actually more mature than the documentation describing how to use it. You will spend a bit of time learning how to find your way around. Hopefully they'll flesh this out as time goes on. 3. The user interface isn't as "slick" compared to some other options. To me, it just seems a bit busy. There are lots of powerful features within Bitrix, but things need a bit of cleaning up and "gloss" to make it really beautiful.

Lot of functionality with lot of bugs and hidden complexity of usage

Dec 19, 2017
3/5
Overall
2 / 5
Ease of Use
4 / 5
Features & Functionality
1 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 5.0/10 Not
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Pros: One platform for many solutions - CRM, project management, time management Project and TASK management tool really good.

Cons: On paper all looks fine, but when you begin to work, then lot of problems appears almost in every tool, except Project management. For example, in CRM under Company history you not see any activity, even there are lot of activities with Companies staff that are linked with current company. If you plan new activity and want this activity link to new Contact, Company, Opportunity, it is not possible - you need at first create company, contact or opportunity - with almost all other CRM systems - Pipedrive, Pipeliner, GoldMine you can do this on the fly. Also lot of problems with Time management and Work time reports, where shows unrealistic times - for example - time worked per day - more as 44 hours!!! Looks that Bitrix different modules created separately and common features not links between modules and works as separate units and then is question - is it really one platform? Another words are for Bitrix support - worst what I seen - even we have Proffesional subscription plan. Our support tickets waiting for reaction more as 3 days, sometimes no answers. Bitrix deskto app have direct connection to Bitrix support, but sometimes no response for weeks. Also many answers are from point - we give answer for just answer, but no solving problem. Bad!

Powerful and all in one project management and CRM solution

Jun 19, 2018
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
Likelihood to Recommend: 10.0/10 Not
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Pros: I used to work with Asana for my teams and tasks management earlier, then I found this one as such a powerful tool. It has almost all the things available which I needed. The features which I used are tasks management, calendar, Birtix24 drive and webmail. Tasks management is so detailed. You can create tasks with timelines. It shows the stage of every tasks and its timeline that you are on time or pending. There is multiple options available for tasks management with the team. Like you can set up responsible person, observers and participants in the tasks. Project management is also very good, you can create public/private , private visible and private hidden project Gantt chart etc. In employee section you can set up company structure in the form of departments and can assign employees in the departments. I used the webmail and setup my own domain and its working pretty smooth.

Cons: The problems which I faced initially, I found its user interface a bit complex as I moved on Bitrix24 from Asana, but by the time I got use to it and it feels so simple to use now. One more thing is that its desktop client has very limited feature like the web version. There should be more features available on the desktop version as well.

It does a lot, maybe even too much!

Mar 15, 2017
4/5
Overall
2 / 5
Ease of Use
4 / 5
Features & Functionality
3 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: The ability to scale into different functional areas as companies grow. The product is very extensible, well thought out and lends itself extremely well to smaller growing companies as well as mid-sized established companies.

Cons: Just too much to chew for smaller shops or start-up companies. Very difficult for small co's to take on even when they can see the advantage of having a tool they can grow in to.

Overall: This is a stellar tool for mid-size companies or smaller shops on the rise and growing. It fits neatly in that space where you have a little money to spend on worthwhile products but not the ludicrous amounts of money you'd have to spend for "enterprise class" tools such as those from Oracle and SAP. That said, for smaller companies or start-ups it is way too complex and has far too great a learning curve. Small shops simply don't have the time and resources to dedicate to learning a tool as feature rich and comprehensive as Bitrix. All in all though, if you are keen to get value for your money, you'd be hard pressed to find more value for money than that offered by Bitrix 24.

Recommendations to other buyers: The same for all software: 1) Make sure you are solving the right problem before making a buying decision. E.g., If your HR team can't seem to figure out how to add value in your company's recruiting process, the problem probably isn't the tool their using... 2) Make sure the tool fits your needs, abilities to implement and support and your budget.

Capterra-loader

Powerful, but not very easy to use

Jul 20, 2018
4/5
Overall
3 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: Bitrix offers great functions - essentially everything you could need from a CRM and it's easy to upgrade / bolt on things. It helps us stay in sync across our team and keep track of everything that's going on. It integrates with MailChimp and a number of other platforms we're using, which is convenient.

Cons: Even though we've been using Bitrix for a good while now, we have the feeling that we've only really scratched the surface. The UI takes some getting used to and there are simply a lot of functions. The invoicing module is poor - or we haven't figured out how to configure it properly yet. The task management module, while overall good, is somewhat confusing when it comes to setting up regular / repeating tasks.

Overall: It keeps us organised and lets us record and follow up on all leads.

All-In-One Business Solution

Sep 10, 2015
5/5
Overall

Comments: We are a SaaS business who specialize in the auto side of Credit Unions. We were looking for an all-in-one solution for Sales, Customer Management, Client Tracking, Task Management, and chat. I tried services such as Asana for task management, Uber Conference for voice and video calling, Slack for team chat, and Sandglaz for project management. All of these were replaced by Bitrix24. Although, I do like Slack better for team communication. Since Bitrix has everything else we need for business, It doesn't make sense to use a whole new program just for chat.

Pros: Everything is in one place. No switching through multiple applications throughout the day. It's easier for non-tech savvy people to get involved with. Mobile app to keep everything with you as you go.

Cons: Desktop website isn't very responsive (i.e. when you resize the window). Using the snap feature of Windows with Bitrix open on the web isn't very productive. Usually I have to keep it full screen to make it usable. It's difficult to have conversations within Bitrix24 and still do other things. Bitrix24 makes the chat screen take up the whole interface and you have to exit the chat before doing anything else. Fortunately they have a external download of their chat program so this isn't much of a problem. It's still a pain to have to download it separate. The interface could use some updating. It's a little "clunky" in my opinion. Although you can set deadlines on your tasks, it doesn't automatically let you know about them unless you log into the program or set a reminder manually. The spell check isn't really spell check as we know it. It will tell you a word is wrong (using red squiggles) but it won't give you a right click menu to correct it, and there is no other way I have found to correct it within the program. You must search the word in other programs (I use Google) to see the correct spelling of the word.

Bitrix is a cool tool for Freelancers and entrepreneurs

Jan 13, 2018
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
3 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: I know bitrix 24 since their first days. I was one of the first user in Germany and i really Like to work with bitrix 24. I am in the Consulting and marketing business...i have for every of my customer an Account to bitrix 24. They can see what happens in their project and what will happen next and what are the actually to do s.... without to phone or message all the days or too much...it offer a cool system to work efficienty

Cons: Price structure. I would love to see a price table for all categories of business. Little companys or Freelancers with small budget can t pay 499 ..only one idea

Overall: Time efficienty

Excellent for team work

Sep 19, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: We've been working with Free plan Bitrix for a few years. The free plan is one of the best in the market for small business like mine. We work in shifts and its important to easily communicate between all our team. Bitrix has saved us lots of time and has been keeping everything organized and error free. It's very complete for a free plan. I love it.

Cons: This is a free plan so of course there are some features missing, however that's expectable. I think it could be more user friendly do Administrator.

Overall: Time saving; wonderfull tool to keep my business organized; easy communication between teams and task creating.

Offers a lot. Fails on the delivery though.

Jun 11, 2018
4/5
Overall
1 / 5
Ease of Use
5 / 5
Features & Functionality
1 / 5
Customer Support
3 / 5
Value for Money

Pros: It has project management.
It has call management.
It allows for creating custom fields (but not key values).
It has an option to self-host.

Cons: Their cloud server is slow, enough so that worker productivity suffers.
Their customer service is poor.
The user interface is ugly.
The learning curve is steep with poor documentation.
Their self-hosting option is very expensive.
You must connect to access the CRM; i.e., there's no offline access, no ability to lock and batch process.

Functional program that saves time

Feb 19, 2018
4/5
Overall
3 / 5
Ease of Use
4 / 5
Features & Functionality
3 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: Many useful features, it is easy to configure and that turned out to be very convenient - built-in ip-telephony. A free fare has enough opportunities for full-fledged work. Significantly increases productivity and saves time.

Cons: But not every employee understands immediately what is what, it is necessary to undergo training. Only then will there be a positive dynamics and result from the use of the program. Well, with those support it is not always possible to quickly solve errors.

Overall positive, would recommend to clients & associates (although it has some deficiencies)

Oct 11, 2017
4/5
Overall
2 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Comments: For business consultants like me, it is a great tool to recommend as well as offer it as a service to our clients, especially if their Customer Service department is not automated. However, there are deficiencies and also there is no coaching/customer support available live at all hours (we operate in a different time zone GMT+2). Overall, its free version does not give many major benefits, not even on trial. The reports' issue is a major drawback. I still recommend it to clients, but when i mention the drawbacks, they are reluctant to go to the paid packages.

Pros: 1. Its connectivity with other platforms, software and social media - TIME SAVING 2. The ability to assign jobs (even in the free version) 3. Seeing the progress of a lead to becoming a client, as well as having total sale amount per client

Cons: 1) Very time consuming to learn 2) Cannot answer privately to a lead coming from Facebook (have to return back to the page) 3) Does not connect to other major social media 4) Its first paid package is still costly (from the small business person's point of view) 5) No reports or download of data availability (at least in the free version) 6) The free version allows only 100 entries so for heavy Facebook traffic of leads, we cannot access beyond one week!

Great Software

Jul 19, 2016
5/5
Overall
3 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Comments: Bitrix24 is a great software with a lot of feautures, that even in its free version has a lot to offer to its users. We have been using is as a CRM, to manage clients, customers, leads, projects, contacts and even employees with great success. We have been using it in its free version, which offers all we need. If you are willing to pay, you are getting even better tools and more powerful options. It is a great software and we can only recommend it.

Pros: A lot of features. Free to use. Versatile and flexible A lot of integrations

Cons: A bit complicated to get used to as user and admin

Recommendations to other buyers: If you are looking for a solid all round solution, that takes care of your invoicing, crm and projects, than Bitrix24 is right for you.

Great value and customer support

Feb 19, 2018
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: - The value (features compared to price by user)
- The chat it´s great.
- The calendar it´s great.
- The task creation and configuration can be a little intimidating, but it´s very powerfull when you grab the hang of it.
- The CRM seems good (we did´t use it).

Cons: It isn´t for everyone. Some people of the team (a minority) just coulnd´t use it on daily basis. We used the version before some recent design changes, so that may be different now.

Overall: We are a small company. We research A LOT of project management solutions before setling on one. We choose Bitrix because of it´s features and value.

Best Free CRM On The Market

Nov 11, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: I love that the free version includes everything - telephony, email marketing, quotes, invoices, web forms, tasks projects and documents

Cons: All features are bundled together. There's no way to get CRM or project management separately.

Overall: I've tested a bunch of 'free' CRM options and found that only two (Bitrix24 and Hubspot) are really free. All others (Zoho, Insightly) severely limit their free versions. The number of features you get in Bitrix24 is truly astounding.

Bitrix provides a decent customizable hub for digital offices

Oct 04, 2017
3/5
Overall
3 / 5
Ease of Use
4 / 5
Features & Functionality
2 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 3.0/10 Not
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Pros: I love how self contained it is. Each client can get their own workgroup with folder repository, tasking system, message board.

Cons: Their customer support is based out of Russia, and the time difference can make it difficult to communicate. I have also run into a lot of issues with dates in exported task reports don't match what is actually showing in the system (they will be off by a day because of some time zone setting that I can't figure out).

Overall: It's a good hub for a remote work

Simple and easy-to-use CRM

Aug 11, 2018
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: I have known Bitrix24 for a long time and I can say that this simple and intuitive system allows you to increase the efficiency of any business. This is achieved for the light of the fact that the system combines several services that will help to structure the data with which work in any more or less serious company.

Cons: The main drawback of the system, I believe, is that it is not available for scaling: once the number of clients and users increases, the system does not cope with the load and often hangs. In addition, I have not found enough teaching materials on the network, so the functions often have to be mastered on an intuitive level.

Great so far

Sep 16, 2015
5/5
Overall
4 / 5
Ease of Use
5 / 5
Customer Support
5 / 5
Value for Money

Comments: I chose Britix out of a number of other free options primarily for the CRM functionality, but I have discovered so many other useful things such as the email server, the workgroups, invoicing - it's everything I need in a very neat package. I have found some of the processes challenging but there is a wealth of information available to support me - I am looking forward to getting my teeth into Workflows! I have booked myself onto a couple of webinars and have been watching the pre-recorded ones, as well as going through the e-learning materials. I am confident that this is going to be of real benefit to my business.

Pros: Everything in one package Lots of varied support materials A fantastic free resource

Cons: It's a bit early to say as I am still learning how to use it. There are a few problems I have come up against: although I have changed the currency to £ in the settings, the dollar sign keeps popping up as a default in some areas ie Deal. It may just be down to my inexperience though, there's probably somewhere I can adjust this! Also, I am having a problem with the VAT being added on the invoice - I tried an invoice with two items and the first one was fine, it was shown without the VAT added, but the second one had the VAT included. Again, it's possibly something I've done.

Easy setup, complete and free!

Sep 01, 2016
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
3.5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: I really like the following features: companies, contacts, timeline for social interactions, internal search tool and the groups structure for segmentation of data. The software is user friendly and you can start using it quickly (free until 12 active users). Mobile App works fine.

Cons: Ongoing changes in the product for limiting features that were available before (loss of registered data). Reporting could be improved, mostly for sales forecasts (we gave up using this feature).

Recommendations to other buyers: This kind of product is basic in terms of registering companies and contacts. Be aware about how it may be used to respect your sales processes / funnel analysis with flexibility and productivity. Evaluate reports.

Using it from last 1 year in my office as CRM, task Management and to track employees work progress.

Aug 01, 2018
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Comments: This is too costly but really a great solution for agencies.

Pros: 1) Easy to use 2) You can integrate popular 3rd party apps like dropbox, Google Docs, Trello and other popular services too. 3) Cloud based solution 4) Self Hosted Solution is also available too 5) Different packages as per your requirment 6) Webmail 7) 30 days trial without any fee 8) you can use their services free upto 12 users on cloud based solution

Cons: 1) Too costly as compare to other services 2) Their Self hosted solution is also too costly

Easy management of different projects

Mar 31, 2018
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: CMS Bitrix24 allows employees of our company to easily track potential buyers and conduct conversations with our business partners. The platform has an attractive appearance and excellent integration.

Cons: Often failures occur when trying to synchronize with an application for a mobile device. The interface is rather confusing, so it takes a long time to learn it.

Good collaboration and communication tool for small to mid size business

May 23, 2018
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: A good and secure tool for effective communication, collaboration, lead and client management. It's searching tool is powerful and great, provides easy integration with other systems to optimize and automate marketing campaigns. Have lot of other features like streamlining etc. Qualitative CRM , E-mail marketing and feature like telephony provide it a good stand against any other software in the segments, but again this is not my best when compared to sales force.

Cons: User interfaces are too complex in some area, as all the feature are bundled in one so no way to get CRM or project management separately. Tutorials can be improved. slow on window OS and spell check is not upto the mark.

A good system for online stores

Feb 17, 2018
5/5
Overall
3 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: There is everything you need and even more: leads, contacts, counterparts, sales, orders, bills, documents, products. Everything is accessible from the main menu, at hand there is all that is necessary for the sales manager. In the lists of entities there is an analyst (funnel sales, comparison funnels, key indicators, etc.) and filters, which is quite convenient.

Cons: In order to understand the system and configure everything in the best way, you have to spend a lot of time or hire a separate specialist.

Client Management For All Skill Levels

Oct 13, 2016
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Built in smart telephony.

Cons: Nothing comes to mind

Overall: I'm a complete newbie when it comes to CRM's so when I found I had a need for one I had some very specific requirements:

1. Simple enough to use for a beginner
2. Powerful enough to do what I need
3. Scalable solution that can keep up with changing needs as my knowledge grows
4. Entry level price point that didn't put it out of reach for smaller operations

Bitrix24 shines on all counts even had some extras that I wasn't expecting to find. Most notably built in telephony.

I love that there is an option to rent a phone number from within the interface which allows for multiple extensions assigned to multiple users. What really impressed me though was the ability to have the phone system automatically direct calls from specific customers to the reps they have already been assigned to.

I've only just started using the software so I haven't dug really deep into what it can do yet but so far so good.

Of course there is a free version which allows access for up to 12 users so by the time I decide to upgrade to a paid subscription I will have no doubt whatsoever whether or not I'm willing to invest any money.

Great job guys. Keep up the good work!

Recommendations to other buyers: Watch the quick start tutorials to get a feel of how the software works and where things can be found.

Capterra-loader

This is a very good general platform that does a lot of things well but nothing excellently.

Nov 22, 2017
3/5
Overall
3 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: It's all-encompassing nature and generous pricing plan make it attractive for start ups. Once you have started using it you are hooked!

Cons: There are often too many places to file, communicate and store information which can make it difficult to find information unless you are disciplined.

Overall: Good project planning and content sharing.

Great Project and Collaborative Framework

May 03, 2018
4/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: The application enables collaboration and teamwork, making it easy to communicate and share information on tasks and milestones.

Cons: The cost is a major hindrance for most small organizations. The company could also improve on their customer support

Overall: Nice app for communication, collaboration and project and assignments tracking

Brilliant for start for corporate company

Aug 30, 2016
4/5
Overall
2 / 5
Ease of Use
5 / 5
Features & Functionality
3 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 5.0/10 Not
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Comments: I used bitrix for a brief while as I was looking to find some kind of system for me and my business partner to work together online. The functionality is brilliant but I think it's aimed more at corporate businesses as in an intranet. Still enjoyed playing around it, I think if my business was larger than it would be perfect.

Pros: Brilliant for corporate businesses, that want a company internal intranet. Multi-Device friendly, Mac, Desktop, OS, Android. Fab. Internal chat system, brilliant, Lots of workspaces for different departments, loved the CRM inside, really nice and tracks everything. Extra applications can be installed but they would require testing first before installation.

Cons: Bit too complicated for my liking, or for a small start-up like mine. Admin functions, very limited, didn't really want to use everything. Found it tricky to hide and minimise all workspaces. Too much for one person to run on their own, would be best for a designated team. Applications, not all of them are created by Bitrix24, so trial and error with the apps.

Recommendations to other buyers: Recommend for a corporate company, that is looking to track their customers through CRM with the use of a telephone for this, very much like sales force but a bit too complicated for one individual. Brilliant application x Still better than Sugar CRM.

Warning! They will delete your data for inactivity with barely any warning.

Jul 31, 2017
1/5
Overall
1 / 5
Ease of Use
1 / 5
Features & Functionality
1 / 5
Customer Support
1 / 5
Value for Money

Pros: It was a fairly good system until they deleted the entire account while I was out on extended leave. Support was OK, functionality was reasonable.

Cons: The fact that over a year's worth of data was deleted by the company. They only notified the administrator & not the other 5 users on the account. Nothing is perfect, but deleting 18 months of data after 6 weeks of "inactivity" is absurd. People go away on sabbatical, maternity leave, have extended medical leave or bereavement. The emails they did say hid the warning messaging so far in the subject & email, that you wouldn't have been able to tell them from marketing emails from the company. Their customer support was RUDE, unapologetic, and defensive.

Capterra-loader

The less expensive GOOD Project management software out there

Feb 16, 2018
5/5
Overall
3 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: I've traed many many project management options and this is the less expensive for teams I've found, for unlimited users (Enterprise plan) is nothing, (less features on the professional plan), great tools, time management, you can do almost everthing with this, the also offer an CRM for extra, if you look for a tool for a team of 10-50 people and not need portfolio management or advanced budget analysis all in one tool you can use this is a bargain.

Cons: No budget or purchases management, no risk analysis, just any advance PPM PMO features, I am not saying this is bad just that lac of the most pro features all in one, may project teams use multiple tools to have all done but for those that want all in one platform this has almost all but not all

Overall: good , easy, many features, I like this product

Great intranet

Apr 17, 2017
4/5
Overall
3 / 5
Ease of Use
4 / 5
Features & Functionality
3 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Comments: I would still recommend anyone that might be getting their first CRM/intranet to have a look at Bitrix. The free version (which has great value) can get you up and running quickly and with no strain on your finances.

Pros: Great for team communications Great intranet Allows you to place a chat widget on your website Great value for the money

Cons: Bringing up the menu can look like you are sitting in an airplane with tons of options and setting. The CRM part could be a bit user friendly.

A Complete Toolkit For Small business

Nov 14, 2016
4/5
Overall
3 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Comments: In my quest for free marketing software, I came across Bitrix24, and as always I was impressed by the features¿ and the Price. So, I signed up and BAM I was met with a dashboard field with features and details and that chat box at the right-hand corner. I got overwhelmed and closed the tab. A week later I was ready to give it another try so I came back and took the time to go through the features but it was still too daunting. So, I closed the tab again. Not ready to give up on a free CRM, I downloaded the software thinking the clusters were only in the online version. I was wrong. Bitrix24 is packed with features I would normally be excited about but the interface is messy and the user experience made it hard to come back a fourth time, and even though I did, I still wish the dashboard was less overwhelming. Despite all the cons, Bitrix24 IS an amazing software. The CRM features are just as amazing as Hubspot CRM, I loved the workgroup segmentations as well as the ¿My Workspace¿ segmentation. The telephony feature and the webmail feature is amazing. The applications ¿Marketplace¿ offer lots of free tools that make Bitrix24 even better. The dashboard is less cluttered now, which is great as I am now able to play with all the features that attracted me in the first place, they still have a lot of work to do, as while the left side has been arranged to nice ¿pockets¿, the right side of the dashboard still needs some work.

Pros: The CRM and email marketing features are amazing so is the tasks, work mail, and the telephony feature.

Cons: There has been a major improvement in the interface, it is less cluttered than it used to be. Bit the right side of the dashboard is still a bit cluttered.

Recommendations to other buyers: Bitrix is full of features for small businesses, the free plan is amazing, however, the interface might take a while to get used to.

Hard to believe it's free

Jun 26, 2018
4/5
Overall
2 / 5
Ease of Use
4 / 5
Features & Functionality
Likelihood to Recommend: 6.0/10 Not
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Pros: Extensive variety of features that make Bitrix24 a very efficient crm for small teams. Integration with calendars and emails makes it very hamdy.

Cons: It is not very easy to use, inital training is mandatory. The customer journey stages are not very clear.

The software is not bad in general. However, customer support is of a real concern.

Mar 12, 2018
3/5
Overall
3 / 5
Ease of Use
3 / 5
Features & Functionality
1 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 3.0/10 Not
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Pros: User interface is quite friendly. The features are useful but will need some more development, specially with workflow.

Cons: When using this software, the user will likely have to learn how to use it themselves. The training materials are not adequate and not easy to understand. There is live chat support available, but employees seem do not have adequate technical knowledge. Response time may take up to a few days (may not get good answer though). Sometimes clients' inquiries got closed without answers. If this software is paired up with a supportive technical support team, this would be a great software that deserves an overall 4 to 5 stars. Another small point, there are many distracting ads on the platform too.

Overall: Not really. I must use this software as per our client's request.

Capterra-loader

My Go-To.

Jun 12, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: I personally use this for collaborating with other Designers on projects, It has great conferencing features and other ways to share files and ideas. The plus is that it has a free trial and very low fees if you wish to subscribe. (And trust me, you will).

Cons: So far, I cannot complain about Bitrix24, I still use it so I would be a hypocrite. You can't beat the price and quality.

Overall: Slack is great, Bitrix24 is better.

After using much more expensive database/communication systems, I am thoroughly impressed with the Bitrix24 ease to set up, query, communicate, and SO MUCH MORE!

May 08, 2017
4/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Comments: This is a MAJOR solution for our faith based NPO. We are just getting set up and started in the digital database world, communicating with leaders all living 3 hours apart on separate campuses and setting up professional looking mass emails to internal and external key stakeholders. LOVE that I can manage all of this from any computer anywhere in the world!

Pros: Ease in importing contacts, customizable database fields, social links, the mobile app, and much more all in the FREE version.

Cons: Not all the videos fully answer my questions, however, I went to the email support and got GREAT answers and in 2 days time at the longest. I would like a list of people using Bitrix24 who live nearby me or to know about meet ups with other users. There is a map that showed me nearby users - but I can't contact them.

Its an easy to use set of solution with the best User interface and Reporting design,its suitable for SMEs.

May 23, 2018
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Easy to use with good reporting design. Good user interface. Easy to train other users. Cost effective and lite web app. Easy setup.

Cons: Customer support is hectic-This can be improved by dedicating account managers to even starter users. No single module is available-ie C.R.M or H.R solution The developers should maybe consider designing single modules.

Awfully slow service

Feb 24, 2018
3/5
Overall
3 / 5
Ease of Use
3 / 5
Features & Functionality
3 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 6.0/10 Not
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Pros: I fully agree with the negative evaluation of this system. No support. Constant malfunctions, servers are constantly hanging, just worn out completely. How can you keep such incompetent specialists?

Cons: The support has not solved any of my problems yet. Up to all it is necessary to reach most. Servers constantly hang or, in general, are inaccessible.

Good as a contact book - good for little else.

May 08, 2018
3/5
Overall
2 / 5
Ease of Use
2 / 5
Features & Functionality
2 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 4.0/10 Not
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Pros: Good way to consolidate contacts and keep track of previous leads. Good reporting software, with a little manual effort can be a useful weekly pipeline progress reporting tool.

Cons: Poor for tracking correspondence between each lead, very difficult to add groups of contacts. Non-intuitive interface, very difficult to keep track of deals.

Extremely helpful for internal communications and collaboration

Jan 12, 2011
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Pros: - Feature-rich
- Affordable pricing
- Cross-platform support including Linux and MySQL
- Ready to run in VMware environment
- Integrated security framework
- Source code availability
- Great value for money

Cons: - Telephone support billed extra
- Product customization requires PHP knowledge
- Updates and tech support renewal will cost 22% of the license acquisition

Overall: I recommend the product for every company looking for a cost-effective software to streamline internal communications and collaboration. It contains a set of features that covered a whole range of our requirements including employee directory, task management, blogs and social networking, e-learning, and document management. There are still a number of features we don't use but plan to implement in the future: business process management and helpdesk.

Importantly, we managed to deploy it in VMWare environment to share the physical server with our e-mail gateway and domain services. As a result we saved on hardware and management.

In fact this software reminds me a swiss army knife concentrating functionality from various niche products on a single platform.

my crm for excellence

Jan 18, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: it's easy to integrate in my company, your live chat helps me generate a lot of lead per day, your task management is great, your newly updated mobile app works perfect

Cons: I do not like the way to send automatic mails it is a bit difficult to make the configuration of an autoresponder, and the price at the beginning is a bit high

This CRM helps to work with clients

Feb 17, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: In the process of expanding our office, it turned out that some applications and appeals of customers and potential customers are lost, others are ignored. To solve these problems we were helped by modern CRM Bitrix24. Now all applications and other actions of clients and employees are clearly fixed and you can follow how the work is progressing.

Capterra-loader

Wonderful CRM, however not very intuitive

Jul 09, 2018
4/5
Overall
2 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 6.0/10 Not
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Pros: You can take advantage of this software without paying for anything. When you do find the need for something that costs money, it won't break the bank. The software integrates with a lot of other things like Twilio for SIP phone connections, gmail, dropbox, mailchimp and a lot more.

Cons: The platform is not very intuitive. There is a client for Windows, however certain data are not accessible from the client alone.

Overall: The software helped to organize a gigantic list of leads that, otherwise, would have been laborious and time consuming. So, it saved time and saved energy and provided organization. It also facilitated with other tasks such as scheduled emails, recording phone calls and communication between team members.

A good tool for entrepreneurs

Feb 26, 2018
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
3 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: The platform has everything necessary for comfortable work, there is a free application for mobile devices, which functions perfectly. The interface looks nice and is easy to use.

Cons: There is no possibility to integrate with other tools. The support service is not working well, so you can remain without access to services for a long period of time.

Platform with weak technical support

Mar 11, 2018
4/5
Overall
3 / 5
Ease of Use
5 / 5
Features & Functionality
3 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: CMS Bitrix24 has almost all the necessary functions. A distinctive feature is that this software is universal and can replace most of the other software solutions.

Cons: New users need to undergo a rather laborious learning process. Technical support provides minimal assistance, constantly responding with the same type of phrase to any question.

Absolute nightmare! Worst customer service and a nightmare to configure!

Mar 21, 2018
1/5
Overall
1 / 5
Ease of Use
1 / 5
Features & Functionality

Comments: NOTHING! Its sounds amazing but when you actually want to try to work it it's awful! Customer service was no help what so ever!

Cons: Dreadful customer service. Wasted 2 days on this and literally achieved nothing! Tried to upload our existing database with a couple of customer fields and just kept coming back as an error. Contacted customer services and got no where! Just wasted by time for 2 days! Like switching CRM's isn't complicated enough!

Too late in the game

Aug 05, 2018
3/5
Overall
2 / 5
Ease of Use
2 / 5
Features & Functionality
2 / 5
Customer Support
2 / 5
Value for Money
Likelihood to Recommend: 3.0/10 Not
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Pros: I loved how it had most features that I needed in aa CRM, Project Management and HR Software

Cons: I didn't like how it was presented in a way that felt like it was a software from 10 years ago. Most of the clicks were counterintuitive and the UI/UX didn't follow modern standards.

Very weak technical support

Feb 27, 2018
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
2 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: I long chose CMS, comparing different options. In the end, I stopped at this one. There were many good reviews. In appearance everything seemed not bad, but I regretted my decision in a few days, when it became necessary to first contact the support services.

Cons: Technical support is trimmed with standard, apparently pre-prepared phrases, they are not even trying to solve problems and are actively advised to use search engines. And then why are they needed?

Great CRM for small to medium sized businesses.

Apr 19, 2018
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
3 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: Free CRM that works well for small to medium sized companies. Full tool set is cloud-hosted which is very useful.

Cons: All of the features are bundled together. Difficult to separate the CRM or PMS. Not much comes to mind, very basic.

Overall: Great CRM for small to medium sized companies.

Capterra-loader

It is a software that integrates very well with other CRM tools, chat, calendars, sites among others

Feb 15, 2018
3/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
3 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: The possibility of having everything on the same platform and communicated with each other, the project communicates with the CRM and by chat you can write with a coworker

Cons: The project management part contains no budget, no risks, can not import a Microsoft Project, does not contain gerarchies as programs associated with a project

Overall: The connectivity between different tools, and the possibility that is in the cloud and is accessible from any location, as well as the availability of the tool,