# Bitrix24 Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is Bitrix24 the right CRM solution for you? Explore 997 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/113540/Bitrix24/reviews --- Bitrix24 4.2 (997) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated June 3rd, 2026 # Reviews of Bitrix24 Ease of use 4.0 Customer Service 4.0 ## Pros and Cons in Reviews Integrated team communication tools 96% positive reviews out of 94 Most reviewers describe team communication as seamless, with real-time messaging, file sharing, and multi-channel connectivity. Deanna L. Freelancer, 2 - 10 employees. "Being able to communicate with employees easily and effectively and all together at once." Delayed and limited customer support 56% negative reviews out of 164 Some reviewers feel customer support is slow to respond, lacks clarity, and often fails to resolve issues promptly. Shenella S. Customer relations, 11 - 50 employees. "Customer support is not that great and it can take days to solve issues within the software." Comprehensive team collaboration platform 96% positive reviews out of 89 Most reviewers find team collaboration features boost productivity, streamline workflows, and support remote teamwork efficiently. Garofi E. Sales Representative, 2 - 10 employees. "Bitrix24 is the most convenient project management and team collaboration platform." Frequent bugs and technical issues 79% negative reviews out of 114 Most reviewers report recurring bugs, system crashes, and data glitches that disrupt workflows and cause frustration. Ali Z. Zeyyun, 1 employee. "The CRM system is so full of bugs and nasty little details they havent even thought about." Built-in social network connectivity 93% positive reviews out of 27 Most reviewers appreciate social network integration, enabling easy connections, updates, and streamlined client interactions. Jamie H. Executive Vice President at FEVO, 51 - 200 employees. "This helps reduce the need for multiple platforms and keeps everything more connected." Slow performance and lag 83% negative reviews out of 52 Most reviewers indicate performance and speed issues, with slow loading, laggy interface, and delayed notifications impacting productivity. Rashmi A. Graphic Designer, 51 - 200 employees. "Sometimes when internet is slow, it doesn't apply previous actions to it." ## Showing most helpful reviews Showing 1-25 of 997 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Nurudeen O. Business Outreach Analyst Telecommunications Used the software for: Less than 6 months ### "Powerful All-in-One CRM with a Steep Learning Curve" May 1, 2026 5.0 My overall experience with has been a mix of strong capability and a bit of a learning curve. It’s a powerful platform that genuinely helps centralize work, especially for managing leads, tracking activities, and staying on top of follow-ups without needing multiple tools. Once I got used to it, it became a reliable part of my daily workflow and definitely improved how organized and consistent I am with outreach. That said, it’s not the most beginner-friendly system, and getting comfortable with all its features takes time and patience. Some areas can feel overly complex for simple tasks, but once you push past that stage, the value becomes clear. Overall, it’s a solid tool if you’re willing to invest the time to learn it properly. Pros What I like most about is how it brings everything into one place without forcing me to juggle multiple tools. From leads to follow-ups and tasks, it’s all right there, which makes daily work feel more organized and less scattered. The ease of use stood out to me after spending some time on it. At first it feels loaded, but once you get familiar, moving between leads, activities, and different views like Kanban or List becomes pretty natural. Another thing I appreciate is the level of customization. You’re not stuck with a rigid system, you can adjust pipelines, fields, and workflows to match how you actually work, which makes a big difference in real-life usage. On the productivity side, the built-in automation helps cut down repetitive work like setting reminders or follow-ups, so you can focus more on actual outreach. The user interface also does a solid job of keeping everything visible in one place, like contact details and activity history, without needing to open multiple tabs, which speeds things up during busy work sessions. Cons What I liked least about is that it can feel overwhelming, especially at the beginning. There are so many features packed into one system that it’s easy to get lost or slow down while trying to figure out where everything is. Some parts of the interface also feel a bit cluttered, which can make simple tasks take longer than they should. Another downside is that certain customizations and automations aren’t as straightforward to set up as expected, you sometimes have to dig around or go through multiple steps just to make small changes. It’s powerful, no doubt, but that complexity can work against you if you just want to move fast. Review Source Response from Bitrix May 20, 2026 Thank you for such a creative and detailed review of Bitrix24, Nurudeen! We're delighted to hear that you find our platform to be a versatile and valuable tool for your business. If you have any further feedback, suggestions, or need assistance with any aspect of Bitrix24, please don't hesitate to reach out. SK Sven K. System IT und Marketing Renewables & Environment Used the software for: 6-12 months ### "System IT und Marketing" June 4, 2025 4.0 We have now been working with in a trial phase for about six months, currently with around 12 people. The system has since fulfilled its purpose and supports us well alongside our existing system. However, we have to do without some functions, which is not ideal. In the meantime, we have engaged a Gold partner who supports us from time to time. Unfortunately, his help is still limited on some topics. Although we are still in the trial phase, it looks like we will switch to Bitrix24 despite the limitations. The final decision is planned for the end of the year, and then we plan a complete transition. Pros We have actually looked at many solutions, but is unique in terms of price-performance ratio. Up to 100 licenses are already included in the Professional version. Cons The support from the AI bot has actually been very poor and unhelpful so far. Unfortunately, the same can be said about the real support: up to now, not a single request regarding the functionality has been adjusted or resolved. Alternatives considered [HERO Software](https://www.capterra.com/p/238470/Hero-Software/) Reason for choosing Bitrix24 The switch has not been finalized yet, as we are still in the testing phase. However, it is very likely that we will make the change if the current trend continues. The price-performance ratio also plays a crucial role in this decision. Switched from [Pipedrive](https://www.capterra.com/p/132666/Pipedrive/) The main reason for the switch is indeed the price-performance ratio. Review Source Response from Bitrix June 6, 2025 Hi Sven! Thank you for sharing your positive experiences and constructive feedback on Bitrix24. We're here to support your continued success and are keen to make your experience even better. LR Larissa R. SRD LEAD Legal Services Used the software for: 1-2 years ### "Terrible experience that only gets worse" September 23, 2025 2.0 Pros Almost nothing, if i'm being honest. I can find most of the features in any of the best software companies in the market right now. Cons I've been using since last year, and I have to say: in the last few months, especially the last month, it feels like the platform has been abandoned and all the staff have been replaced by a dumb AI. Support has been taking days, if not weeks, to respond. We're experiencing an error with card merging that's been open for over a month. Changes are made out of the blue, without warning, and we have to constantly find new ways to do things. It seems to create more problems than solutions. No CRM card can be deleted, and merging doesn't work, so we created a column just to isolate cards that need to be merged and/or deleted. Automations don't pull updated numbers or contact names, so we have to create new cards when we correct someone's number or contact name, otherwise it sends automated messages with the old/incorrect information. We're constantly having problems connecting to WhatsApp, and we thought it was a Meta issue, but it's actually Bitrix. We're starting to evaluate new platforms to migrate our entire operation, and it's going to be a lot of work, but it looks like it'll be worth it. Review Source Response from Bitrix September 24, 2025 Thank you for sharing your feedback on Bitrix24, Larissa. Please contact us at claims@bitrix24.com. We will clarify the details with you and try to sort everything out. RC Remy C. Director Marketing and Advertising Used the software for: 2+ years ### "Bitrix24 is a All-in-One CRM platform that delivers" June 3, 2025 5.0 It has been good - the pros outweigh the cons. works for: - Lead Management - Marketing - Call Center - HR & Employee Communications - Sales Management - Automations - Project Management - Website & Online Store Builder It's not a simplistic as HubSpot or Monday, so it may put some people off, but it is scalable without breaking the bank. If your business is 10+ employees, then Bitrix24 can offer massive subscription cost savings as the Professional subscription offers up to 100 User licenses. Pros An All-In-One CRM that has loads of customisation that it is close to bespoke, but with the bonus that features are continuously being improved and developed within your subscription costs. It can be good straight out the box, but most customers will want to work with a Bitirx24 Partner so that it can be configured to integrate with your operations and enable massive efficiencies early into the adoption of . This will benefit your business in the long-term as you will look to utilise the 35+ functions - saving loads on additional subscriptions for Video Calling, E-Signatures, Cloud Storage, just to highlight a few. Cons Daylight Saving seems to be an issue making appointments past the date the clocks change in UK, but a fix is being developed for this. Alternatives considered [Vtiger CRM](https://www.capterra.com/p/112491/vtiger-CRM/)[Zoho CRM](https://www.capterra.com/p/155928/Zoho-CRM/)[monday CRM](https://www.capterra.com/p/245800/Monday-CRM/)[Pipedrive](https://www.capterra.com/p/132666/Pipedrive/) Reason for choosing Bitrix24 Value for money and functionality initially. The continuous development and integration of CoPilot has been a masterstroke from the team. Switched from [HubSpot CRM](https://www.capterra.com/p/152373/HubSpot-CRM/) Starter CRM from HubSpot was decent, but Professional was such a massive leap in cost that it was unaffordable to scale up. allowed much more scalability and included functionality that I required Review Source Response from Bitrix June 4, 2025 Thank you for such a creative and detailed review of Bitrix24, Remy! We're delighted to hear that you find our platform to be a versatile and valuable tool for your business. If you have any further feedback, suggestions, or need assistance with any aspect of Bitrix24, please don't hesitate to reach out. CF Christopher F. Owner Real Estate Used the software for: 2+ years ### "Great overall product and customer service" February 13, 2025 5.0 Love this system, hands down the best thing I found when I started my company and I use it in my other companies as well. Pros The customization of things, being able to make it what I needed for my company. Cons Can be a little hard to learn and navigate at first, they offer partners to help with thing if you can afford it but I like to know how to do things. Once you learn it though it is super easy to use. Alternatives considered [Salesforce Sales Cloud](https://www.capterra.com/p/61368/Salesforce/)[mojo](https://www.capterra.com/p/212343/mojo/)[Follow Up Boss](https://www.capterra.com/p/130020/Follow-Up-Boss/) Reason for choosing Bitrix24 the ability to customize everything and have control over everything. Review Source AL Andrii L. Senior strategist Industrial Automation Used the software for: 1-2 years ### "most popular CRM in CEE" February 14, 2025 5.0 It is good and well known. Focused mostly on trading business and integration with 1C. Large application need Contract management tools and bridge to SAP/Oracle solutions. Pros It was the most popular in Easter Europe solution for decade. Widely used in India and some asian countries. is CRM system designed for integration with native 1C Enterprise/Sales solution. It have integrated HR module, that makes is capable to be standalone solution for marketing team. Has integrated task tracking and project management tools as well has integrated time tracker. It has build in secure disk space to share files and data. Cons It is heavy weight and can slow down at deskt top use but awesomely fast on mobile. It has build in time tracker but no attendance controls. Focused mostly on 1C Enterprise integration for Customer module. Lot of manual iterations and need more automation for more leads loaded customers flow. Switched from [monday.com AI Work Platform](https://www.capterra.com/p/147657/monday-com/) New customers project and he uses historicaly and has data integrations with ERP Review Source Response from Bitrix February 20, 2025 Thank you for such a creative and detailed review of Bitrix24! We're delighted to hear that you find our platform to be a versatile and valuable tool for your business. If you have any further feedback, suggestions, or need assistance with any aspect of Bitrix24, please don't hesitate to reach out. AH Amir H. CEO Information Technology and Services Used the software for: 2+ years ### "Great if you are linking sales to projects. " May 5, 2025 4.0 It was ok. I managed a number of projects with it while linking it to our sales department. It was good because we didn't have to jump from one software to another. Pros It has both traditional and agile tools. You can have a Gantt chart as well as Boards and so on. It also combines projects with CRM, which is great for many project-based companies. Cons It is a bit too complicated to use. It is not as intuitive as similar software applications in the market. While it is powerful, it is a bit confusing. Switched from [Trello](https://www.capterra.com/p/211559/Trello/) Trello was easier to use and free of charge for most of the features needed. Review Source Response from Bitrix May 6, 2025 Hi Amir! Thank you for sharing your valuable insights and experiences with Bitrix24. VR Verified Reviewer IT Manager Real Estate Used the software for: 2+ years ### "Best business process software" December 18, 2024 5.0 My experience is really good. i think bitrix is the best CRM in the market Pros It is a complete website like social media of a company where there is a feeds where you can see all the announcements of the company and CRM with different workflows you can edit. Cons it is a bit expensive compare to other CRMs. Switched from [Microsoft Excel](https://www.capterra.com/p/176574/Excel/) Before in excel we manually add leads or client info. but now everything is automated Review Source Response from Bitrix January 9, 2025 Thank you for sharing your valuable insights and experiences with Bitrix24. We're delighted to hear that the simplicity and unified platform design of Bitrix24 have met your expectations, making it easier for you to manage various aspects of your business in one place. JA Jan A. Founder Non-Profit Organization Management Used the software for: I used a free trial ### "Easy and Simple app" January 5, 2025 5.0 A great and simple experience. Great way to handle your business and employees. Pros The great overview and desktop layout. The many features. The simple and easy way to handle your business Cons Nothing Yet. I am still testing and I am almost sure this is my platform. Switched from [SmartSuite](https://www.capterra.com/p/242046/SmartSuite/) More simple and easy platform to manage your business Review Source Response from Bitrix January 15, 2025 Thank you for your comprehensive review of Bitrix24, Jan! Our goal is to provide a versatile platform that supports a variety of work processes and team dynamics, and it sounds like Bitrix24 is aligning well with your needs. Elon E. Consultant Financial Services Used the software for: 6-12 months ### "Very powerful all-in-one tool, but complex to master" April 13, 2026 4.0 Pros What I liked most about is how many features it offers in one platform - CRM, task management, communication, and more. It’s very powerful and can replace multiple tools, which is great for centralizing workflows. Cons What I liked least about is that it can feel quite complex and overwhelming, especially for new users. The interface isn’t always intuitive, and setup or customization can take time. Review Source Response from Bitrix April 15, 2026 Thank you for sharing your valuable feedback on your daily use of Bitrix24, Elon! JCF Juan Carlos F. Development and Programming Bitrix Coordinator Financial Services Used the software for: 2+ years ### "We use Bitrix24 because is good" September 18, 2024 5.0 We developed in our company, we adapt it to our process, it was a seamless implementation process because Bitrix is very flexible. We managed to sale 35% more in the first year, thanks to this platform. Pros Flexibility, adaptability, it has a lot of tools and a strong api directory. Cons It does not have multiple steps automated campaigns. Alternatives considered [HubSpot Marketing Hub](https://www.capterra.com/p/171840/HubSpot-Marketing/)[Zoho CRM](https://www.capterra.com/p/155928/Zoho-CRM/)[Asana](https://www.capterra.com/p/184581/Asana-PM/)[HubSpot CRM](https://www.capterra.com/p/152373/HubSpot-CRM/) Reason for choosing Bitrix24 Because it is very complete, it is not an ERP, but it gets close to it and it is affordable. Review Source Response from Bitrix October 11, 2024 Thank you so much for taking the time to share your detailed feedback about Bitrix24, Juan Carlos! We're thrilled to hear that you've found our platform to be a powerful ally in fostering collaboration and boosting productivity within your company. AS Aaron S. Graphic Designer Computer Software Used the software for: 6-12 months ### "i like Bitrix24 because of its collaboration" January 12, 2026 4.0 Pros offers a lot of features in one platform, from project management to communication and CRM. It can be useful if you want everything in one place. Cons There are many collaboration tools available, including chat, tasks, and file sharing. It’s helpful for keeping conversations and work centralized, especially across departments. Review Source Response from Bitrix January 21, 2026 Thank you for choosing Bitrix24 and for taking the time to provide us with your feedback, Aaron! ML Malachi L. Director of African Leadership Programs Non-Profit Organization Management Used the software for: 2+ years ### "We Made bitrix24 our nonprofit organization’s digital home." June 8, 2025 4.0 We have consolidated our outreach and operations under the same roof. It made it easier to communicate with donors, track volunteers and collaborate internally all vital services for an expanding nonprofit. Pros is the all-in-one platform for us: CRM, Task management, Internal chat. In a small team it kept me from having to constantly switch between 4–5 different apps at any given time. I really appreciate intranet and calendar options. Cons The interface is not exactly the most intuitive. We all took a couple of weeks to adjust. But it work smooth after some experience. Review Source Response from Bitrix June 17, 2025 Thank you for sharing your valuable feedback on your daily use of Bitrix24, Malachi! It's great to hear that our platform plays a crucial role in your organization. We look forward to continuing to support your growth and success! GF George F. Volunteer Support Worker Civic & Social Organization Used the software for: I used a free trial ### "Exploring Bitrix 24 " November 4, 2025 4.0 Thus far I have been exploring the suitability of the product for our use, I like the flexability. The free plan option is very useful for evaluation and small businesses that might struggle with the monthly plan cost. Pros Britrix 24 seems to be quit intuative, though the terminolgy is very US orientated. I like the flexability of the product. Cons The AI Assistant is very clunky, The terminolgy, it took a while to get a handle on the workflow that Bitrix uses. Review Source Response from Bitrix November 12, 2025 Hi George. Thank you for choosing Bitrix24 and for taking the time to provide us with your feedback. We look forward to continuing to support your firm's growth and success. RC Rajesh C. President Financial Services Used the software for: 1-2 years ### "Bitrix24 Review as new user" July 20, 2025 5.0 Pros Functions are numerous like a tasks management or a full crm. I appreciate because it avoid use of several solutions and more fees. Cons Actions could be easy in a more clean interface. It need too many clicks for the smallest thing and export in sheet format was not working. Review Source Response from Bitrix July 23, 2025 Thank you for choosing Bitrix24 and for taking the time to provide us with your feedback, Rajesh! RP Rebeca P. Graphic design Graphic Design Used the software for: 6-12 months ### "All in one CRM" October 15, 2025 5.0 Would not really say anything too bad about it. I think it's the best CRM I have worked with so far. It is like having an item company within a tool or item. Pros I like its layout; it's very customizable, and it's easy to set goals or organize my tasks. It is interactive and enjoyable to use. Cons I have used it for a little while and honestly, I can't say I dislike it about Bitrix. If I had a complaint, it might be regarding having more free options for editing the page. Review Source Response from Bitrix October 31, 2025 Thank you for your comprehensive review of Bitrix24, Rebeca. Our goal is to provide a versatile platform that supports a variety of work processes, and it sounds like Bitrix24 is aligning well with your needs. LR Luca R. Business Development Manager Online Media Used the software for: 6-12 months ### "Good as a starting platform" March 29, 2025 3.0 As the first platform we used as a database, we were overall satisfied, despite it is not as deep as the current and more developed software and tools. Pros It was our first Sales management platform, so it was good since we had nothing else to compare with. We were overall happy with the service Cons It was not as developed and deep as a tool, for example, Salesforce, allows fewer things, despite being enough if you don't need a lot of things, but just a database. Review Source Response from Bitrix April 16, 2025 Thank you for taking the time to share your thoughts and experiences with Bitrix24, Luca. Ankit D. Digital Marketing Team Lead Marketing and Advertising Used the software for: 6-12 months ### "Excellent project management program" March 4, 2025 5.0 I used it at one of my previous employer. Initially I find it complex but within few days I was able to learn about all its features. Pros It's a very good task management, team communication and project tracking tool. It offers a lot of good features like chats & video calls, meetings, calendar, time tracking, task reminders, document sharing etc. Cons It has a complex user interface that for a newbie is difficult to understand. It is a costly program with limited customization options. Review Source Response from Bitrix March 7, 2025 Hi Ankit! Thank you for sharing your positive experiences and constructive feedback on Bitrix24. CF Connor F. People and Culture Coordinator Non-Profit Organization Management Used the software for: 2+ years ### "Keeping everything in the same place; tasks, tools and teams." October 28, 2024 4.0 Proven game changer tool for empowering team meetings to be more productive and professional. Pros I liked Britrix24 due to its simplicity, flexibility and power. It gives a clear view of who's doing what and what needs to get done. It keeps tasks in order, deadlines on track and team members aligned. Cons It is not desirable that changing pertinent information in the application can only be done by me as the administrator, this delayed most my work. Review Source Response from Bitrix November 6, 2024 Hi Connor! Thank you for sharing your positive experiences and constructive feedback about Bitrix24. We're here to support your continued success with Bitrix24 and are keen to make your experience even better. MN Muna N. Independent Business Owner Retail Used the software for: I used a free trial ### " My experience with Bitrix24" January 26, 2026 5.0 There are many features and settings, which makes the platform feel complex and overwhelming for new users. It takes time to understand and use all the tools effectively. Pros What I like most about now is that it brings many tools into one platform. Task management, CRM, and team communication are well integrated Cons What I like least about now is that it can feel overwhelming at first. There are many features and settings, which makes the learning curve a bit steep for new users. Review Source PU Paulinus U. Creative Writer Religious Institutions Used the software for: 2+ years ### "New User Bitrix24 Experience " September 30, 2024 5.0 Pros I use on a daily basis to coordinate with colleagues on projects via unlimited company communication channels in one place. Cons I have never come across even a slight bug on even though I am a new user. Review Source Response from Bitrix October 2, 2024 Thank you for choosing Bitrix24 and for taking the time to provide us with your feedback, Paulinus! We look forward to continuing to support your firm's growth and success. PN Pawel N. Management Financial Services Used the software for: 2+ years ### "Service company in use of Bitrix" October 28, 2024 5.0 Pros Really good support and high quality CRM with many advanced options Cons Took time to learn but it is worthy, It makes me work of 3 people Review Source Response from Bitrix November 5, 2024 Hi Pawel. Thank you for sharing your valuable feedback on your daily use of Bitrix24. We look forward to continuing to support your business's growth and success. SM Samuel M. General Manager and Head of Operations Leisure, Travel & Tourism Used the software for: 2+ years ### "Why Bitrix24 is the Best for BIM" September 10, 2024 5.0 Pros has a wide array of features which allows me to save time since I do not need to keep integrating with external apps. Instant messaging and live chat are the key features which I like using. Cons has nothing that I dislike since it facilitates all the capabilities that I need. Review Source Response from Bitrix September 27, 2024 Thank you so much for taking the time to share your detailed feedback about Bitrix24. We're thrilled to hear that you've found our platform to be a powerful ally in fostering collaboration and boosting productivity within your company. dP diego P. ict manager Consumer Goods Used the software for: Less than 6 months ### "a powerfull crm" March 26, 2025 4.0 Pros we use it as a crm, for our group of operator. we write down intervent number, done\\to do with photos and attach Cons web app non very user friendly, app is better Review Source Response from Bitrix April 1, 2025 Thank you for choosing Bitrix24 and for taking the time to provide us with your feedback, Diego! AA Amer A. Bitrix Implementer Medical Practice Used the software for: 2+ years ### "A review from an implementation specialist" August 21, 2024 4.0 The overall experience is going well with us and with our clients. Some minor changes might give us more flexibility with the clients. Like TikTok integration , ability to connect more than 1 Meta ad account with . Also in the automation part , if we can add some more tools to deal with the product section it will be better. And thanks for your efforts! Pros The on premise version and the customization of it. Cons It doesn't support connecting more than 1 ad account on Meta and UTM parameters are not being sent from Meta to Review Source Response from Bitrix August 27, 2024 Thank you for your detailed review and for sharing your experience, Amer! Your insights are valuable, and we'll consider them for future improvements. Thank you for your support and for being a part of the Bitrix24 community! ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. Talk to a Capterra advisor for free and get results within 15 minutes.