# Bitrix24 Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is Bitrix24 the right Online CRM solution for you? Explore 993 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/113540/Bitrix24/reviews --- Bitrix24 4.2 (993) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated June 3rd, 2026 # Reviews of Bitrix24 Ease of use 4.0 Customer Service 4.0 ## Pros and Cons in Reviews SS Shenella S Customer relationsReal Estate, 11 - 50 employeesUsed the software for: 6-12 months. “However, once the initial hurdle is crossed it is a very helpful software because it integrates CRM and communication so there is no need to keep switching between apps to keep track of tasks and workflows.“ January 24, 2026 LR Larissa R SRD LEADLegal Services, 51 - 200 employeesUsed the software for: 1-2 years. “Automations don't pull updated numbers or contact names, so we have to create new cards when we correct someone's number or contact name, otherwise it sends automated messages with the old/incorrect information.“ September 23, 2025 AU Adrian U CEOComputer Software, 2 - 10 employeesUsed the software for: More than 2 years. “offers an all-in-one platform where you can manage sales, marketing, projects and internal communication in one place, eliminating the need for many separate tools“ September 19, 2025 Ajay P Marketing ManagerBuilding Materials, 10,001+ employeesUsed the software for: 1-2 years. “Separately, I would like to note the work of the support service — at the start, the application for connecting to Bitrix24 did not work correctly, but experts quickly suggested an alternative option with direct connection via client\_id.“ April 7, 2026 Ajay P Marketing ManagerBuilding Materials, 10,001+ employeesUsed the software for: 1-2 years. “We can recommend viasocket as a convenient and flexible no/low-code solution for configuring integrations between business applications.“ April 7, 2026 Nurudeen O Business Outreach AnalystTelecommunications, 51 - 200 employeesUsed the software for: Less than 6 months. “Another downside is that certain customizations and automations aren’t as straightforward to set up as expected, you sometimes have to dig around or go through multiple steps just to make small changes.“ May 1, 2026 rk raj k Managing directorConsumer Goods, 2 - 10 employeesUsed the software for: 1-2 years. “One improvement that would be very helpful is if the number-to-words converter for currency could work directly inside Bitrix, as this would save a lot of time in invoice, quotation and other documents.“ August 28, 2025 Nurudeen O Business Outreach AnalystTelecommunications, 51 - 200 employeesUsed the software for: Less than 6 months. “Some parts of the interface also feel a bit cluttered, which can make simple tasks take longer than they should.“ May 1, 2026 ## Showing most helpful reviews Showing 1-25 of 993 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Elon E. Consultant Financial Services Used the software for: 6-12 months ### "Very powerful all-in-one tool, but complex to master" April 13, 2026 4.0 Pros What I liked most about Bitrix24 is how many features it offers in one platform - CRM, task management, communication, and more. It’s very powerful and can replace multiple tools, which is great for centralizing workflows. Cons What I liked least about Bitrix24 is that it can feel quite complex and overwhelming, especially for new users. The interface isn’t always intuitive, and setup or customization can take time. Review Source Response from Bitrix April 15, 2026 Thank you for sharing your valuable feedback on your daily use of Bitrix24, Elon! SK Sven K. System IT und Marketing Renewables & Environment Used the software for: 6-12 months ### "System IT und Marketing" June 4, 2025 4.0 We have now been working with Bitrix24 in a trial phase for about six months, currently with around 12 people. The system has since fulfilled its purpose and supports us well alongside our existing system. However, we have to do without some functions, which is not ideal. In the meantime, we have engaged a Gold partner who supports us from time to time. Unfortunately, his help is still limited on some topics. Although we are still in the trial phase, it looks like we will switch to Bitrix24 despite the limitations. The final decision is planned for the end of the year, and then we plan a complete transition. Pros We have actually looked at many solutions, but Bitrix24 is unique in terms of price-performance ratio. Up to 100 licenses are already included in the Professional version. Cons The support from the AI bot has actually been very poor and unhelpful so far. Unfortunately, the same can be said about the real support: up to now, not a single request regarding the functionality has been adjusted or resolved. Alternatives considered [HERO Software](https://www.capterra.com/p/238470/Hero-Software/) Reason for choosing Bitrix24 The switch has not been finalized yet, as we are still in the testing phase. However, it is very likely that we will make the change if the current trend continues. The price-performance ratio also plays a crucial role in this decision. Switched from [Pipedrive](https://www.capterra.com/p/132666/Pipedrive/) The main reason for the switch is indeed the price-performance ratio. Review Source Response from Bitrix June 6, 2025 Hi Sven! Thank you for sharing your positive experiences and constructive feedback on Bitrix24. We're here to support your continued success and are keen to make your experience even better. LR Larissa R. SRD LEAD Legal Services Used the software for: 1-2 years ### "Terrible experience that only gets worse" September 23, 2025 2.0 Pros Almost nothing, if i'm being honest. I can find most of the features in any of the best software companies in the market right now. Cons I've been using Bitrix24 since last year, and I have to say: in the last few months, especially the last month, it feels like the platform has been abandoned and all the staff have been replaced by a dumb AI. Support has been taking days, if not weeks, to respond. We're experiencing an error with card merging that's been open for over a month. Changes are made out of the blue, without warning, and we have to constantly find new ways to do things. It seems to create more problems than solutions. No CRM card can be deleted, and merging doesn't work, so we created a column just to isolate cards that need to be merged and/or deleted. Automations don't pull updated numbers or contact names, so we have to create new cards when we correct someone's number or contact name, otherwise it sends automated messages with the old/incorrect information. We're constantly having problems connecting to WhatsApp, and we thought it was a Meta issue, but it's actually Bitrix. We're starting to evaluate new platforms to migrate our entire operation, and it's going to be a lot of work, but it looks like it'll be worth it. Review Source Response from Bitrix September 24, 2025 Thank you for sharing your feedback on Bitrix24, Larissa. Please contact us at claims@bitrix24.com. We will clarify the details with you and try to sort everything out. VR Verified Reviewer Marketing Manager Building Materials Used the software for: 1-2 years ### "best app to use " April 7, 2026 5.0 Our company was looking for a solution to automate the transfer of leads from the Indiamart marketplace to the Bitrix24 CRM in order to get rid of manual transfer of applications. As a result, viasocket turned out to be the most suitable tool for our tasks. Separately, I would like to note the work of the support service — at the start, the application for connecting to Bitrix24 did not work correctly, but experts quickly suggested an alternative option with direct connection via client\_id. In the future, any issues were resolved very quickly, usually within an hour. I was also pleased with the interface: if you have previously worked with Zapier or Make, it will be very easy to get used to it — the logic of scripts and steps is almost identical. It took only a few minutes to set up the integration we needed. An additional advantage is the ability to make arbitrary requests to Bitrix24 via the API. Despite the lack of the necessary ready-made node, using the Custom API Request, it was possible to fully implement the necessary logic for transferring data from Indiamart. We can recommend viasocket as a convenient and flexible no/low-code solution for configuring integrations between business applications. Review Source Response from Bitrix April 15, 2026 Thank you for such a detailed review of Bitrix24. We're delighted to hear that you find our platform to be a versatile and valuable tool for your business. RC Remy C. Director Marketing and Advertising Used the software for: 2+ years ### "Bitrix24 is a All-in-One CRM platform that delivers" June 3, 2025 5.0 It has been good - the pros outweigh the cons. Bitrix24 works for: - Lead Management - Marketing - Call Center - HR & Employee Communications - Sales Management - Automations - Project Management - Website & Online Store Builder It's not a simplistic as HubSpot or Monday, so it may put some people off, but it is scalable without breaking the bank. If your business is 10+ employees, then Bitrix24 can offer massive subscription cost savings as the Professional subscription offers up to 100 User licenses. Pros An All-In-One CRM that has loads of customisation that it is close to bespoke, but with the bonus that features are continuously being improved and developed within your subscription costs. It can be good straight out the box, but most customers will want to work with a Bitirx24 Partner so that it can be configured to integrate with your operations and enable massive efficiencies early into the adoption of Bitrix24. This will benefit your business in the long-term as you will look to utilise the 35+ functions - saving loads on additional subscriptions for Video Calling, E-Signatures, Cloud Storage, just to highlight a few. Cons Daylight Saving seems to be an issue making appointments past the date the clocks change in UK, but a fix is being developed for this. Alternatives considered [Vtiger CRM](https://www.capterra.com/p/112491/vtiger-CRM/)[Zoho CRM](https://www.capterra.com/p/155928/Zoho-CRM/)[monday CRM](https://www.capterra.com/p/245800/Monday-CRM/)[Pipedrive](https://www.capterra.com/p/132666/Pipedrive/) Reason for choosing Bitrix24 Value for money and functionality initially. The continuous development and integration of CoPilot has been a masterstroke from the Bitrix24 team. Switched from [HubSpot CRM](https://www.capterra.com/p/152373/HubSpot-CRM/) Starter CRM from HubSpot was decent, but Professional was such a massive leap in cost that it was unaffordable to scale up. Bitrix24 allowed much more scalability and included functionality that I required Review Source Response from Bitrix June 4, 2025 Thank you for such a creative and detailed review of Bitrix24, Remy! We're delighted to hear that you find our platform to be a versatile and valuable tool for your business. If you have any further feedback, suggestions, or need assistance with any aspect of Bitrix24, please don't hesitate to reach out. CF Christopher F. Owner Real Estate Used the software for: 2+ years ### "Great overall product and customer service" February 13, 2025 5.0 Love this system, hands down the best thing I found when I started my company and I use it in my other companies as well. Pros The customization of things, being able to make it what I needed for my company. Cons Can be a little hard to learn and navigate at first, they offer partners to help with thing if you can afford it but I like to know how to do things. Once you learn it though it is super easy to use. Alternatives considered [Salesforce Sales Cloud](https://www.capterra.com/p/61368/Salesforce/)[mojo](https://www.capterra.com/p/212343/mojo/)[Follow Up Boss](https://www.capterra.com/p/130020/Follow-Up-Boss/) Reason for choosing Bitrix24 the ability to customize everything and have control over everything. Review Source AL Andrii L. Senior strategist Industrial Automation Used the software for: 1-2 years ### "most popular CRM in CEE" February 14, 2025 5.0 It is good and well known. Focused mostly on trading business and integration with 1C. Large application need Contract management tools and bridge to SAP/Oracle solutions. Pros It was the most popular in Easter Europe solution for decade. Widely used in India and some asian countries. Bitrix24 is CRM system designed for integration with native 1C Enterprise/Sales solution. It have integrated HR module, that makes is capable to be standalone solution for marketing team. Has integrated task tracking and project management tools as well has integrated time tracker. It has build in secure disk space to share files and data. Cons It is heavy weight and can slow down at deskt top use but awesomely fast on mobile. It has build in time tracker but no attendance controls. Focused mostly on 1C Enterprise integration for Customer module. Lot of manual iterations and need more automation for more leads loaded customers flow. Switched from [monday.com](https://www.capterra.com/p/147657/monday-com/) New customers project and he uses Bitrix24 historicaly and has data integrations with ERP Review Source Response from Bitrix February 20, 2025 Thank you for such a creative and detailed review of Bitrix24! We're delighted to hear that you find our platform to be a versatile and valuable tool for your business. If you have any further feedback, suggestions, or need assistance with any aspect of Bitrix24, please don't hesitate to reach out. AH Amir H. CEO Information Technology and Services Used the software for: 2+ years ### "Great if you are linking sales to projects. " May 5, 2025 4.0 It was ok. I managed a number of projects with it while linking it to our sales department. It was good because we didn't have to jump from one software to another. Pros It has both traditional and agile tools. You can have a Gantt chart as well as Boards and so on. It also combines projects with CRM, which is great for many project-based companies. Cons It is a bit too complicated to use. It is not as intuitive as similar software applications in the market. While it is powerful, it is a bit confusing. Switched from [Trello](https://www.capterra.com/p/211559/Trello/) Trello was easier to use and free of charge for most of the features needed. Review Source Response from Bitrix May 6, 2025 Hi Amir! Thank you for sharing your valuable insights and experiences with Bitrix24. JA Jan A. Founder Non-Profit Organization Management Used the software for: I used a free trial ### "Easy and Simple app" January 5, 2025 5.0 A great and simple experience. Great way to handle your business and employees. Pros The great overview and desktop layout. The many features. The simple and easy way to handle your business Cons Nothing Yet. I am still testing and I am almost sure this is my platform. Switched from [SmartSuite](https://www.capterra.com/p/242046/SmartSuite/) More simple and easy platform to manage your business Review Source Response from Bitrix January 15, 2025 Thank you for your comprehensive review of Bitrix24, Jan! Our goal is to provide a versatile platform that supports a variety of work processes and team dynamics, and it sounds like Bitrix24 is aligning well with your needs. AL Angou L. HR Manager Non-Profit Organization Management Used the software for: 2+ years ### "Bitrix24v is a Must Have Tool" March 19, 2026 5.0 My overall experience with Bitrix24 has been awesome. It has seamless features that scheduling easy and efficient. It ease of use is also a plus for us. I highly recommend this tool. Pros I like that Bitrix24 has an intuitive interface that allows users to customize with ease to match their desired features. It also very user friendly so new users do not struggle to navigate. Bitrix24 customer service team is highly responsive which is very influential especially during deployment as well when we issue any queries. Cons I do not have any dislikes on this Bitrix24. It has been an exceptionally great tool for us, it has been awesome. Review Source Response from Bitrix March 25, 2026 Thank you for choosing Bitrix24 and for taking the time to provide us with your feedback, Angou! We look forward to continuing to support your firm's growth and success. GE Garofi E. Sales Representative Retail Used the software for: 6-12 months ### "Bitrix24 is great for project management and collaboration" January 31, 2025 5.0 Pros Bitrix24 is the most convenient project management and team collaboration platform. Cons Bitrix24 can have a more cost effective pricing plan for large teams. Switched from [Resource Guru](https://www.capterra.com/p/134429/Resource-Guru/)[monday.com](https://www.capterra.com/p/147657/monday-com/) Bitrix24 is far more easier to use system for large teams. Review Source Response from Bitrix February 3, 2025 Thank you for sharing your positive experiences and constructive feedback about Bitrix24, Garofi! JCF Juan Carlos F. Development and Programming Bitrix Coordinator Financial Services Used the software for: 2+ years ### "We use Bitrix24 because is good" September 18, 2024 5.0 We developed Bitrix24 in our company, we adapt it to our process, it was a seamless implementation process because Bitrix is very flexible. We managed to sale 35% more in the first year, thanks to this platform. Pros Flexibility, adaptability, it has a lot of tools and a strong api directory. Cons It does not have multiple steps automated campaigns. Alternatives considered [HubSpot Marketing Hub](https://www.capterra.com/p/171840/HubSpot-Marketing/)[Zoho CRM](https://www.capterra.com/p/155928/Zoho-CRM/)[Asana](https://www.capterra.com/p/184581/Asana-PM/)[HubSpot CRM](https://www.capterra.com/p/152373/HubSpot-CRM/) Reason for choosing Bitrix24 Because it is very complete, it is not an ERP, but it gets close to it and it is affordable. Review Source Response from Bitrix October 11, 2024 Thank you so much for taking the time to share your detailed feedback about Bitrix24, Juan Carlos! We're thrilled to hear that you've found our platform to be a powerful ally in fostering collaboration and boosting productivity within your company. FT Federico T. PM Outdoor and Circus Arts Arts and Crafts Used the software for: 1-2 years ### "Take a good look around before falling on Bitrix" October 31, 2024 2.0 I am forced to use it in my company, but basically we only use CRM and internal messaging. Other ERPs that I have studied and that I use for other projects are much more intuitive and immediate. Pros It's fair to say that in its free version it still has enough usable features. Cons The usability, the layout and graphics settings and, in general, the user experience that requires a very long learning curve. The entire platform system (colors, positions, fonts, notifications...) is baroque and the functions are not at all intuitive. Switched from [Odoo](https://www.capterra.com/p/135618/Odoo/) I changed jobs and the new company uses Bitrix24, so I was forced to. Review Source Response from Bitrix November 8, 2024 Thank you for taking the time to share your thoughts and experiences with Bitrix24, Federico. We truly value the feedback from our users as it helps us to continuously improve and better serve your needs. LC Lukasz C. IT Specjalist Wholesale Used the software for: 6-12 months ### "Much done, but still much to improve" August 22, 2024 3.0 I would love to see a place where users can submit their ideas for developing the app - and others vote on these ideas. The ideas with the most votes would be introduced first. At the moment, I don't know at what stage my amendment is being submitted, when it will be introduced and if it will be at all (because maybe it only bothers me). Pros Great flexibility in the programme and the ability to add your own functions to many modules. Cons Poorly developed very basic functions that issue the basis for work. Holiday requests - does not count remaining holiday days Chat - it is not possible to change status to e.g.: homeoffice (as is the case with slack). No autosave in tasks. Mail client that is completely undeveloped. Switched from [Asana](https://www.capterra.com/p/184581/Asana-PM/) More functions in one tool. Not just sales, but chat and HR Review Source Response from Bitrix August 27, 2024 Thank you for your comprehensive review and for choosing Bitrix24, Lukasz! Your feedback is invaluable as we continuously work to improve our set of tools. Thank you for your support and for being part of the Bitrix24 community! ML Malachi L. Director of African Leadership Programs Non-Profit Organization Management Used the software for: 2+ years ### "We Made bitrix24 our nonprofit organization’s digital home." June 8, 2025 4.0 We have consolidated our outreach and operations under the same roof. It made it easier to communicate with donors, track volunteers and collaborate internally all vital services for an expanding nonprofit. Pros Bitrix24 is the all-in-one platform for us: CRM, Task management, Internal chat. In a small team it kept me from having to constantly switch between 4–5 different apps at any given time. I really appreciate intranet and calendar options. Cons The interface is not exactly the most intuitive. We all took a couple of weeks to adjust. But it work smooth after some experience. Review Source Response from Bitrix June 17, 2025 Thank you for sharing your valuable feedback on your daily use of Bitrix24, Malachi! It's great to hear that our platform plays a crucial role in your organization. We look forward to continuing to support your growth and success! ES Elias S. Marketing Coordinator Financial Services Used the software for: 1-2 years ### "Solid All-in-One Business Platform" September 9, 2025 5.0 Pros I like how Bitrix24 combines CRM, task management, and communication tools, helping keep everything in one place. Cons There are so many features that it can feel cluttered, and finding the right tool often takes too many clicks. Review Source Response from Bitrix September 17, 2025 Thank you for sharing your positive experiences and constructive feedback on Bitrix24, Elias! MN Maryanne N. Sales Specialist Broadcast Media Used the software for: 2+ years ### "Intuitive Platform For Managing Tasks & Projects " January 14, 2025 5.0 It is amazing getting everything that you need in one platform that is also easy to use and it is also cheap. Pros This is an all-in-one platform that has all the features and tools that I really need to do my business. It is amazing because it has AI-assistant which makes work more simple. Am able to have video conferences with my colleagues to communicate on sustain things at ease. This platform is always helpful to me. Cons Bitrix24 is fine by me and has no issues. Review Source Response from Bitrix January 15, 2025 Thank you for sharing your positive experiences about Bitrix24, Maryanne. We're here to support your continued success with Bitrix24 and are keen to make your experience even better. RL Ross L. Interpreter Health, Wellness and Fitness Used the software for: 1-2 years ### "Avoid this subroutine " March 11, 2025 2.0 Overall it made things harder not easier. Pros The design was very colorful and pleasing. Cons Navigation and use was awkward and time consuming. Review Source Response from Bitrix March 12, 2025 Thank you for taking the time to share your thoughts and experiences with Bitrix24. We truly value the feedback from our users as it helps us to continuously improve and better serve your needs. YA Yusuf A. Marketing Manager Hospital & Health Care Used the software for: 1-2 years ### "General review" February 28, 2025 2.0 Pros Cheap, costumizable, always update and affordable Cons Slow, bad support service, limited report dashboard Review Source Response from Bitrix March 3, 2025 Thank you for taking the time to share your feedback and experiences with Bitrix24. Your insights are crucial to us as we strive to make Bitrix24 the best it can be for our users. MZ Mahe Z. Human Resource Management Consulting Used the software for: 6-12 months ### "Bitrix as a user " October 24, 2024 4.0 I really like about Bitrix24 is at it brings everything together in one place. we can have chat convesation with teammates can schedule meeting , we can even make our daily task and update there , what has been done at that day , it good for tracking . it has mobile access as well . Pros I really like about Bitrix24 is at it brings everything together in one place. we can have chat convesation with teammates can schedule meeting . and it is easy to use . Cons Limited time for free version of bitrix 24 Review Source Response from Bitrix November 5, 2024 Thank you for sharing your valuable insights and experiences with Bitrix24, Mahe! We're delighted to hear that the simplicity and unified platform design of Bitrix24 have met your expectations. PU Paulinus U. Creative Writer Religious Institutions Used the software for: 2+ years ### "New User Bitrix24 Experience " September 30, 2024 5.0 Pros I use Bitrix24 on a daily basis to coordinate with colleagues on projects via unlimited company communication channels in one place. Cons I have never come across even a slight bug on Bitrix24 even though I am a new user. Review Source Response from Bitrix October 2, 2024 Thank you for choosing Bitrix24 and for taking the time to provide us with your feedback, Paulinus! We look forward to continuing to support your firm's growth and success. PN Pawel N. Management Financial Services Used the software for: 2+ years ### "Service company in use of Bitrix" October 28, 2024 5.0 Pros Really good support and high quality CRM with many advanced options Cons Took time to learn but it is worthy, It makes me work of 3 people Review Source Response from Bitrix November 5, 2024 Hi Pawel. Thank you for sharing your valuable feedback on your daily use of Bitrix24. We look forward to continuing to support your business's growth and success. CTAS Cornelius Tian Andi S. Owner Farming Used the software for: Less than 6 months ### "Bitrix24 Review" April 6, 2025 5.0 Pros Can collaborate with teams or peers easily Cons Bitrix24 sometimes is hard to be accessed Review Source Response from Bitrix April 16, 2025 Thank you so much for taking the time to share your detailed feedback on Bitrix24. PM Petras M. CEO Telecommunications Used the software for: 2+ years ### "Streamlined options that make it effortless to create and manage tasks." August 21, 2024 5.0 Team members can define, assign and track tasks based on milestones while keeping task files and feedback all in one place. Overall, I would say Britix24 is robust enough to manage development sprints while remaining flexible to a variety of workflows. Pros Some of the features I like most about Britix24 are; helpful and responsive customer support team, highly customizable to suit various business contexts, user friendly and quick to learn and automated invoicing. Has a rich white boarding and brainstorming capabilities for generating ideas especially for the advanced version. Cons The advanced features require hirer tier plans and also I have experienced occasional performance issues with complex boards. Review Source Response from Bitrix September 3, 2024 Thank you for your review and for being a part of the Bitrix24 community, Petras! Your insights are valuable as we strive to enhance our platform. dP diego P. ict manager Consumer Goods Used the software for: Less than 6 months ### "a powerfull crm" March 26, 2025 4.0 Pros we use it as a crm, for our group of operator. we write down intervent number, done\\to do with photos and attach Cons web app non very user friendly, app is better Review Source Response from Bitrix April 1, 2025 Thank you for choosing Bitrix24 and for taking the time to provide us with your feedback, Diego! ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. Talk to a Capterra advisor for free and get results within 15 minutes.