--- title: "Bitrix24 Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about Bitrix24 Software - reviews, pricing plans, popular comparisons to other CRM products and more." source_url: "https://www.capterra.com/p/113540/Bitrix24/" page_type: "product" language: "en" --- # Bitrix24 Software Review 2026: Features, Integrations, Pros & Cons Last updated on July 23, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Users](#users)[Pros and Cons](#pros-cons)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews) Bitrix24 ## What is Bitrix24? Bitrix24 is the leading free online CRM software used by over 15 million companies worldwide. It is available in cloud or on-premise with source code access. Unlimited users, leads and contacts. Advanced versions have sales and marketing automation, bulk SMS, campaign management and support for multiple pipelines. Available in 18 different languages. ## What is Bitrix24 used for? [Task Management](https://www.capterra.com/task-management-software/)[CRM](https://www.capterra.com/customer-relationship-management-software/)[Project Management](https://www.capterra.com/project-management-software/) Recognitions Shortlist Overall rating Based on 998 user reviews Reviews sentiment Positive 82% Neutral 12% Negative 6% Pros & cons Integrated team communication tools Comprehensive team collaboration platform Delayed and limited customer support Frequent bugs and technical issues Starting price $69 Flat Rate, Per Month Free trial available Capterra Shortlist charts the highest-rated and most popular products... - Business Intelligence / 2026 - Business Management / 2026 - Collaboration / 2026 - CRM / 2026 - Document Management / 2026 - Employee Engagement / 2026 - Help Desk / 2026 - Knowledge Base / 2026 - Professional Services Automation / 2026 - SMS Marketing / 2026 - Task Management / 2026 - VoIP / 2026 - Workflow Management / 2026 - Business Process Management / 2025 - Call Center / 2025 - Construction CRM / 2025 - Contact Center / 2025 - Contact Management / 2025 - Customer Service / 2025 - Email Tracking / 2025 - File Sharing / 2025 - Form Builder / 2025 - Gantt Chart / 2025 - Inside Sales / 2025 - Landing Page / 2025 - Lead Generation / 2025 - Lead Management / 2025 - Meeting / 2025 - Nonprofit CRM / 2025 - Portal / 2025 - Quoting / 2025 - Sales Force Automation / 2025 - Sales Tracking / 2025 - Team Communication / 2025 - Telephony / 2025 - Yoga Studio / 2025 Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... ## Bitrix24 alternatives Highest Rated [4.6 (6,079)](https://www.capterra.com/p/147657/monday-com/reviews/) Starting price $9.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 94% of reviewers rated it above 4 stars [4.4 (18,799)](https://www.capterra.com/p/61368/Salesforce/reviews/) Starting price $25.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 90% of reviewers rated it above 4 stars [4.6 (1,468)](https://www.capterra.com/p/127994/Jobber/reviews/) Starting price $39.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 93% of reviewers rated it above 4 stars [4.4 (3,028)](https://www.capterra.com/p/76113/Wrike/reviews/) Starting price $10.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 89% of reviewers rated it above 4 stars [View all alternatives](https://www.capterra.com/p/113540/Bitrix24/alternatives/) ## FAQs about Bitrix24 Overview ### What problems does Bitrix24 solve? Bitrix24 solves scattered team communication, unclear task ownership, and fragmented project tracking by unifying chat, files, calendars, Kanban boards, Gantt views, and CRM in one workspace. Project managers, sales teams, operations leaders, and distributed departments use it to reduce manual status updates, track deadlines, and coordinate client-facing work more efficiently. Answer based on 434 reviews Overview ### Which roles and teams benefit most from Bitrix24? Bitrix24 benefits executives, business owners, project managers, and marketing and sales teams that need one platform for coordination. Leaders use it to oversee operations and performance, project managers track tasks and collaboration, while marketers, account executives, and freelancers manage campaigns, client communication, and daily workflows. Answer based on 929 reviews Overview ### What company size and industries is Bitrix24 built for? Bitrix24 is built primarily for small businesses, which make up 80% of reviewers, especially marketing and advertising firms at 11%. It also serves IT services at 9%, computer software at 8%, and supports enterprise and midsize teams with sales, marketing, customer service, project management, retail, legal, real estate, remote work, and call centers. Answer based on 997 reviews Features and Usability ### What are the key features of Bitrix24? Bitrix24 includes core project management tools like task management, Kanban boards, Gantt charts, calendars, and time tracking. It also offers differentiators such as built-in team communication through chat and video calls, plus CRM features for lead management, contact tracking, and workflow automation across sales and service. Answer based on 300 reviews Pricing ### How much does it cost and what fees or limitations are included? Bitrix24 starts at $69/month for the Basic plan for up to 5 users, with Standard at 50 users, Professional at 100 users, and Enterprise at 100 TB storage. A free version and free trial are available. Reviewers call pricing competitive for larger teams, but smaller businesses say entry pricing, telephony, and some extra features can add costs. Answer based on 300 reviews Integrations ### Which third-party tools and platforms does Bitrix24 integrate with? Bitrix24 integrates with WhatsApp, Google Drive, Gmail, Zapier, Google Calendar, Microsoft Outlook, Instagram, and Meta for Business. It also supports more than 90 integrations overall, with additional connections for document and file tools like Docusign, Dropbox, and Box, plus business apps such as Asana and FreshBooks. Answer based on 204 reviews Getting Started and Support ### How easy is it to onboard and train a team on Bitrix24? Bitrix24 offers webinars, video tutorials, and documentation for team training. Reviewers say basic users can get started within days with guides and videos, especially for core CRM tasks. Admins, advanced sales teams, and teams setting up workflows or automations often need more time because the interface and feature set can feel complex at first. Answer based on 112 reviews Getting Started and Support ### What customer support options does Bitrix24 offer, and how do users rate the experience? Bitrix24 offers email/help desk, FAQ/forum, a knowledge base, 24/7 live rep, and chat. Users report mixed support experiences: some describe responsive, helpful guidance and useful documentation, while others cite slow replies, limited technical depth, confusing ticket handling, and unresolved issues that can take days to address. Answer based on 205 reviews Security ### How does Bitrix24 handle data security and access control? Bitrix24 uses data encryption, two-factor authentication, IP restrictions, daily automatic backups, secure file storage and sharing, granular and role-based permissions, and an integrated security framework. It also supports on-premise deployment for stricter requirements. Some reviewers, however, report limited admin controls and permissions, authentication session issues, and passwords stored in clear in SIP PBX. Answer based on 28 reviews ## Who uses Bitrix24? Based on Capterra reviews from the past 2 years Talk to a software expert to get a free software list tailored to your business needs ## Pros and Cons Integrated team communication tools 96% positive reviews out of 94 Most reviewers describe team communication as seamless, with real-time messaging, file sharing, and multi-channel connectivity. Deanna L. Freelancer, 2 - 10 employees. "Being able to communicate with employees easily and effectively and all together at once." Delayed and limited customer support 56% negative reviews out of 164 Some reviewers feel customer support is slow to respond, lacks clarity, and often fails to resolve issues promptly. Shenella S. Customer relations, 11 - 50 employees. "Customer support is not that great and it can take days to solve issues within the software." Comprehensive team collaboration platform 96% positive reviews out of 89 Most reviewers find team collaboration features boost productivity, streamline workflows, and support remote teamwork efficiently. Garofi E. Sales Representative, 2 - 10 employees. "Bitrix24 is the most convenient project management and team collaboration platform." Frequent bugs and technical issues 79% negative reviews out of 114 Most reviewers report recurring bugs, system crashes, and data glitches that disrupt workflows and cause frustration. Ali Z. Zeyyun, 1 employee. "The CRM system is so full of bugs and nasty little details they havent even thought about." Built-in social network connectivity 93% positive reviews out of 27 Most reviewers appreciate social network integration, enabling easy connections, updates, and streamlined client interactions. Jamie H. Executive Vice President at FEVO, 51 - 200 employees. "This helps reduce the need for multiple platforms and keeps everything more connected." Slow performance and lag 83% negative reviews out of 52 Most reviewers indicate performance and speed issues, with slow loading, laggy interface, and delayed notifications impacting productivity. Rashmi A. Graphic Designer, 51 - 200 employees. "Sometimes when internet is slow, it doesn't apply previous actions to it." ## Features AI summary Based on 14,670 CRM reviews Capterra reviewers point to these as the top priorities when choosing CRM software: - **Contact Management** (**44%** of reviewers rated this feature as critical) - **Sales Pipeline Management** (**43%**) - **Lead Management** (**44%**) Bitrix24 supports all three features that reviewers rank highest: **Contact Management**, **Sales Pipeline Management**, and **Lead Management**. Together, these capabilities help businesses keep customer records organized, track deals through each stage of the sales process, and manage new prospects more effectively, allowing teams to improve follow-up, maintain visibility into opportunities, and support more consistent sales execution. Contact Management 4.4 (129) 55.04% of 129 reviewers that rated this feature as important or highly important With this capability, you can easily import, organize, and track contacts, including automatic additions from emails or calls. Reviewers appreciate the customizable fields, segmentation, and integration options, saying it helps keep contact information organized and accessible. Sales Pipeline Management 4.4 (57) 43.86% of 57 reviewers that rated this feature as important or highly important Pipeline view and tracking lead status Lead Capture 4.5 (30) 40.00% of 30 reviewers that rated this feature as important or highly important Automatically identify and save contact information of potential customers Data Import/Export 4.1 (9) 55.56% of 9 reviewers that rated this feature as important or highly important Import and export data to and from software applications Task Management 4.4 (165) 69.70% of 165 reviewers that rated this feature as important or highly important It gives you tools to assign, prioritize, and track tasks in real time, supporting collaboration and productivity. Reviewers appreciate the clear interface, real-time tracking, and Kanban/Gantt views, though some mention limited customization in the free version and occasional complexity. Task Scheduling 4.4 (122) 60.66% of 122 reviewers that rated this feature as important or highly important Track and manage the scheduling of tasks Bitrix24 469 features ### All Features - @mentions: An @mention is a way to tag or notify a specific person about a message/post - Absence Management: Manage and track employee attendance - Access Controls/Permissions: Define levels of authorization for access to specific files or systems - Accounting: Built-in accounting to manage ledger, accounts payable/receivable, financial reports, etc. - Activity Dashboard: Dashboard to view the status of ongoing processes, identify current incidents and track past activities - Activity Tracking: Track and document all activities across devices, networks, and other systems - Activity/News Feed: Continuous profile-based stream of news and activity - Ad hoc Reporting: Generate one-off reports that meet information requirements - Ad Optimization: Perfecting the ads according to audience by adding relevant images, CTA buttons, keywords and more. - Agenda Management: Access event or meeting agenda online - Agile Methodologies: Iterative project Management approach that involves technologies such as Kanban, Scrum, XP, APF, XPM and more - AI Summarization: Uses AI to condense large amounts of text, audio, or video data into a coherent form - AI Writing Assistant: Generates and edits text using machine learning - Alerts/Escalation: System alerts about the need to escalate an issue or request - Alerts/Notifications: Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges - Analytics: Tools for the systematic analysis of various types of data or statistics - API: Application programming interface that allows for integration with other systems/databases - Applicant Tracking: Find and manage potential candidates and their applications and resumes through the recruiting life cycle - Appointment Management: Manage various aspects of appointments including booking, rescheduling, canceling - Appointment Scheduling: Schedule appointments via a calendar - Approval Process Control: Manage the process of evaluating documents or requests submitted for approval - Approval Workflow: Route documents and other data through one or more stakeholders for review and approval - Archiving & Retention: Moving and separately storing data that is not actively used or continuous storage of data for compliance purposes - Assignment Management: Assign issues and tasks based on availability or required skills - Attendance Tracking: Track the attendance of specific individuals or groups - Attendee Management: Process of managing, tracking, and communicating with individuals who are registered to attend an event - Audience Targeting: Identify a particular segment of population based on specific criteria and customize your efforts to attract their attention - Audio Calls: Ability to make voice calls within the system - Audio/Video Conferencing: Audio/Video Conferencing - Audit Trail: A record of all activities within the system, including user access, changes made, etc. - Authentication: Verify the identity of users/devices to enable secure access - Auto Update: Automatic update of information / software - Auto-Dialer: System that automatically dials calls - Automated Attendant: A voice menu system or virtual receptionist that transfers callers to an extension without going through a telephone operator. - Automated Quoting: Generate rule-based quotes for clients automatically - Automated Routing: Tickets are automatically assigned to specific agents based on predefined rules - Automated Scheduling: Automatically create schedules based on business needs or employee availability and qualifications - Automatic Backup: Data is backed up automatically to prevent data loss - Automatic Call Distribution: Distribute/route/connect calls - Autoresponders: Create and automatically send premade copy in response to customer messages - Availability Management: Monitor and analyze the availability of resources to help plan and streamline the service delivery to clients - Backup and Recovery: Create backups and provide methods to recover deleted/lost data - Bar Chart: A way to visually represent data via blocks the length of which correlates with the values they represent - Batch Communications: Send messages, notifications, or documents to an entire customer base at the same time - Batch Processing: Software's ability to perform similar action on multiple similar files simultaneously - Benchmarking: Compare key metrics for the business against prominent players in the industry - Benefits Management: Record employee's benefit plans and selections throughout career progression - Billable & Non-Billable Hours: Track billable hours and/or non-billable expenses for work performed - Billing & Invoicing: Create, manage, and send invoices or bills to customers - Biometric Recognition: Facial or other physical recognition to confirm identity - Blogs: Allows users to publish blogs on social site - Brainstorming: Group collaboration to solve ideas in a productive and concentrated manner. - Bug Tracking: Monitor and track bugs and issues in the system. - Business Intelligence: Technological processes and strategies used for collecting, managing, and analyzing organizational data - Business Process Automation: Helps automate and manage information, tasks, and procedures by establishing routines and patterns associated with processes - Business Process Control: Define and maintain business rules that determine workflow capabilities and criteria - Calendar Management: Track and manage schedules and meetings via an integrated calendar - Calendar Sync: Synchronize with other calendars to view mutual availability and schedules - Calendar/Reminder System: Notifications/alerts for upcoming events or tasks - Call Center Management: Manage all call center activities including call monitoring, call recording, call answering, call transfer, etc. - Call Conferencing: Facilitate virtual conferences that connect multiple people remotely - Call List Management: Manage and track all past and future calls. - Call Logging: Collects essential call data such as call origin, call destination, call length, and other transaction details - Call Monitoring: Listen to live phone conversations for the purpose of training and assessing agent performance - Call Recording: Record the audio of phone conversations for quality assurance purposes - Call Routing: Sends voice calls to a specific queue based on predetermined criteria - Call Scheduling: Schedule date and time for callbacks/follow-up calls or reminders - Call Scripting: Provide agents with a typical response for common call subject matter - Call Transcription: Voice conversion to text - Call Transfer: Transfers live calls to other agents - Caller ID: Identify the number and contact information of a caller before answering the phone - Caller Profiles: Store caller information within an accessible database - Campaign Analytics: Track and interpret campaign performance metrics - Campaign Management: Create a collection of marketing actions to complete specific goals and plan and analyze campaign results - CAN-SPAM Compliance: Ensure all emails are compliant with anti-spam guidelines, as required by the CAN-SPAM Act - Canned Responses: Shortcuts for inputting frequently used messages - Capacity Management: Monitor service demand and performance to plan for adequate resources that meet business needs - Case Management: Work on a set of tasks related to a particular charge, patient, legal issue or any other complex entity or process - Catalog Management: Create and manage digital catalog of products/services with their details, specifications, and price - Channel Management: Manage various distribution channels, build relations with channel partners, and track their performance - Chat/Messaging: Communicate using direct chat or messages within the system - Chatbot: AI-based platform which conducts a conversation via auditory or textual methods - Class Scheduling: Schedule in-person or online classes - Click Tracking: Track the amount of clicks on individual products to measure campaign results - Client Database: Electronic storage of stakeholder contact information - Client Management: Manage contact details and communication with clients - Client Portal: Private online space that lets businesses securely share documents and provide information access to clients - Client Tracking: Track all company interactions with current clients - CMS Integration: Integration with content management software - Collaboration Tools: Provides a channel for team members to share AI models, media files, communicate, and work together - Color Codes/Icons: A way to visually represent data where different categories of items are marked with different colors - Commenting/Notes: Leave comments and notes on documents for others to view - Commission Management: Tracking, calculating, and paying commissions and earnings to employees - Committee Management: Manage a group of members established for coordinating plans, programs, or other initiatives - Communication Management: Manage and track all internal and external communication conducted via calls, email, text, or chat - Computer Telephony Integration: Computer-telephony integration is the use of computers to manage telephone calls - Configurable Workflow: Configure existing workflows to meet your organization's needs - Confirmations/Reminders: Automated reminders and confirmations for booked appointments and events via text or email - Contact Database: Centralized database of stakeholders and their contact information such as names, address, phone number etc. - Contact Management: With this capability, you can easily import, organize, and track contacts, including automatic additions from emails or calls. Reviewers appreciate the customizable fields, segmentation, and integration options, saying it helps keep contact information organized and accessible. - Content Delivery: Distributing content through various platforms or channels - Content Ideas: Assists in the ideation process for creating new content, including themes, content types, titles and more - Content Library: Centralized repository to store content and assets - Content Management: Handles digital content throughout its lifecycle, from creation and storage to distribution and archiving - Content Marketing: Publish and distribute content to targeted audiences - Content Publishing Options: Facilitates online authoring and publishing of the content - Contractor Management: Specialized for general contractors/sub-contractors (those who conduct work on a contract basis) - Conversation Intelligence: Recording, transcription, and analysis of sales calls for the purpose of training and generating insights - CRM: Built-in customer relationship management (CRM) capabilities or integration with a third-party CRM system - Custom Domains: Create branded link campaigns or short links with one or multiple custom domains. - Customer Complaint Tracking: Track customer complaints from initiation through resolution - Customer Database: A collection of customer information such as contact details, demographics, previous interactions, etc. - Customer Engagement: Initiate interactions with customers by proactively starting conversations or providing informational content - Customer History: Access previous interactions or concerns to maintain customer relationships - Customer Management: Store and organize information about customers and previous interactions - Customer Portal: A website or login for customers to access information - Customer Segmentation: Process of dividing customers into groups based on common characteristics - Customer Social Profiles: Track customers' activities across social networks and maintain details about their demographics, preferences & more - Customer Support: Provide online support for your customers through live chat or help desk functionality - Customizable Branding: Add customized logos and colors to align with company branding - Customizable Dashboard: Alter the layout and content of dashboards - Customizable Fields: Customize data fields to support various needs and use cases - Customizable Forms: Customize contracts and forms to collect specific information - Customizable Invoices: Invoices that can be tailored according to company's branding, payment terms and personalized information - Customizable Reports: Alter the layout and content of reports - Customizable Templates: Pre-designed layouts that can be customized to match preferences and requirements - Customization: Create labels for products that contain required information such as colors, sizes, dates, etc. - Daily Reports: A document that lists daily activities or maintains a record of all events that happened in a day - Dashboard: Assembly of graphs and charts for visualizing and tracking statistics/metrics - Data Connectors: Connect to big data sources - Data Extraction: Automatically retrieve and pull information from documents, websites, images, data sets, and other sources - Data Import/Export: Import and export data to and from software applications - Data Migration: Move from one database to another, or upgrade the version of database software being used - Data Storage Management: Manage and store data in a database - Data Synchronization: Synchronizing data between two or more devices/systems and automatically updating changes to maintain consistency - Data Visualization: Graphical representation of data - Deadline Management: Specify or track the date/time a project, task, etc., is due for completion - Deal Management: Defines specific deal parameters to negotiate and secure deals - Decision Support: Tools that provide relevant information at specific times to support judgments and courses of action - Dependency Tracking: Track and manage task relationships and dependencies - Design Management: Collaborate on creating a product by sharing and adjusting designs through a shared portal - Discount Management: Track products that are for sale at a reduced price or part of coupon promotions - Discussions/Forums: Online forums/groups where users can ask questions, share ideas, best practices, etc. - Distribution Management: Financial management for all distribution-related activities, including inventory, warehouse, purchasing, sales, etc. - Document Capture: Scan, move or upload electronic files within the software's repository - Document Editing: Makes changes to document features such as text, fonts, formatting, etc. - Document Generation: Custom forms to streamline repetitious aspects of a document - Document Management: Store, manage, and track all electronic documents in a centralized location - Document Storage: Store and organize documents in a centralized system - Donation Management: Track/record financial donations made by members, along with the issuance of tax receipts/documents - Donor Management: Track and maintain donor relationships throughout various stages/activities including contact information and previous outreach - Drag & Drop: Assemble applications and processes by dragging over and arranging pre-built components - Drip Campaigns: Send automated marketing emails based on user actions over a predetermined period - eCommerce Management: Has a built-in eCommerce system or integrates with third-party systems to manage online sale of products - Electronic Forms: Digital forms that are shared and accessed online - Electronic Signature: Digitally sign online documents - Email Campaign Management: Plan, execute, and analyze email marketing campaigns - Email Management: Manage, store and organize emails within the system or via third-party apps - Email Marketing: Create and send email blasts/campaigns - Email Templates: Pre-made examples and templates for emails - Email-to-Task Conversion: Convert emails into tasks - Employee Database: Electronic storage of staff/employee contact information and job status in a centralized repository - Employee Directory: Access names, contact information, and roles of employees in a centralized repository - Employee Engagement: Tools to improve and measure employee satisfaction and involvement - Employee Management: Track employee schedules, availability, and performance across projects and tasks - Employee Photos: Store photos of employees - Employee Portal: Online portal where employees can access and track their own information - Employee Profiles: Centralized storage for employee data, records, and performance metrics - Employee Recognition: Acknowledge and reward employees for reaching specific goals and/or for exemplary performance - Employee Scheduling: Assign working shifts or tasks to employees based on their availability - Event Calendar: A list of events with their respective dates - Event Management: Schedule and manage the logistics of activities and other gatherings - Event Scheduling: Plan an event's time and location - Event Triggered Actions: Predefined actions automatically performed on the occurance of specific events - Exhibit/Vendor Management: Manage location logistics and coordinate the participation of exhibitors or vendors in an event - Expense Tracking: Monitor and record expenses such as purchases or charges incurred - Feedback Management: Collecting, analyzing, and utilizing feedback from users or customers to improve a product or service - File Management: Create, save, and store files - File Sharing: Public or private sharing of digital files such as documents, audio/video, images, and more - Financial Management: Plan, manage, and track the financial activities of an individual or organization - For AEC Industry: Primarily serving architecture, engineering, and construction industry professionals - For Call Centers: Designed for call centers - For Cloud Phone Systems: For Cloud-based phone system that sends and receives calls via the internet. - For Financial Institutions: Financial services institutions such as traditional banks, hedge funds, investment banks, and insurance agencies. - For Healthcare: Software designed for the healthcare industry - For Insurance Industry: Intended to be used by insurers - For iPad Devices: Operate/access software on iPad Devices - For IT Project Management: Supports project management for IT professionals & teams - For Mac Devices: Operate/access software on Mac Devices - For Marketing and Advertising: Used by marketers and advertisers - For Nonprofits: Software specialized for non-profit organizations - For Religious Organizations: Primarily serving churches and religious organizations - For Sales Teams/Organizations: Caters to sales teams - For Salons and Spas: Specific for use in spas and salons - For Small Businesses: Designed for small businesses - For Startups: Primarily serving startup companies - For Yoga/Pilates Studios: Designed for yoga and pilates studios - Forecasting: Form predictions based on past and present data/trends - Form Builder: Adds a customizable form to the landing page, usually for the purposes of lead generation - Forms Automation: Automate repetitive tasks such as filling out information or creating certain types of forms - Forms Creation & Design: Create and design new forms from scratch using templates and design tools, or scan and convert existing forms into the system - Forms Management: Store, manage and track all forms in a centralized location - Full Text Search: Search for specific words or phrases within a document or database - Gamification: Games or game-like elements to track progress and reward accomplishments - Gantt/Timeline View: Visual representation of project's schedule, sequence and duration of tasks, benchmarks and dependencies - Generative AI: Use AI to generate content in the form of text, images, videos, etc. - Geotargeting: Geographic location of visitors determines behavior of the software - Goal Management: Allows employees to set and manage work or career related goals - Goal Setting/Tracking: Establish measurable goals and objectives and track their progress over a specific period of time - Grammar Check: Check text for proper grammar usage - Graphical Workflow Editor: Create, design and modify the flow and processes of tasks in a project - Group Management: Organize and edit a group of people's policy and members - Group Scheduling: Automatically find mutually available meeting time slots across multiple calendars - Guided Selling: A process designed for sellers to guide them through the entire selling process - Help Desk Management: Managing service requests, incidents, IT issues & support with a ticketing system - Hourly Billing: Business model that charges based on the amount of time spent on an hourly basis - HR Management: Automates core HR functions such as talent management, employee evaluation and learning management - Idea Management: Create, collect, discuss, improve, and evaluate insights or alternative thinking before starting projects - Inbound Call Center: A call center that primarily receives calls, typically customer service focused - Integrated Business Operations: Integrated suite of industry-specific operations management applications (Supply Chain, HR, Project Management, Manufacturing, etc.) - Interaction Tracking: Track interaction history by documenting conversations for contacts - Internal Chat Integration: Incorporation of a chat or messaging system within an organization's internal communication infrastructure - Inventory Management: Track and manage inventory levels to maintain proper supply - Invoice Creation: Create invoices from scratch or have recurring invoices - Invoice History: Store and view prior invoices for each account/client - Invoice Management: Captures invoice data and maintains comprehensive records for auditing and reporting purposes - Issue Management: Identify and respond to unexpected problems or failures (ie. "negative events") - Issue Scheduling: Schedule and assign issue completion dates and/or times - Issue Tracking: Record and follow the progress of every issue - IVR: Read and accept a combination of touch tone keypad selections and voice inputs and provide the appropriate prerecorded voice response - Job Board: Site to advertise jobs openings and letting job seekers search for positions based on skills, experience or preferences - Kanban Board: Visualization tool to organize and optimize tasks and track their status at every stage of workflow - Key Performance Indicators: Quantifiable metrics to track objectives, gauge milestones, and evaluate the success of a particular activity - Knowledge Base Management: Manage a repository of information that includes articles, FAQs, or tutorials used for self-service support - Knowledge Management: Gather, organize, share, and analyze knowledge in terms of resources, documents, and people skills - KPI Monitoring: Tracking the status of previously identified performance measurements - Labor Forecasting: Predict labor requirements based on past and present data/trends - Landing Pages/Web Forms: Create landing pages or online forms designed to capture new leads and prospects - Lead Capture: Automatically identify and save contact information of potential customers - Lead Distribution: Route and distribute your leads to third party buyers - Lead Engagement: Communicate with potential customers by distributing promotional/informational materials via social media, email or other channels - Lead Generation: Manage the process of attracting and converting business prospects into leads - Lead Management: Store information about leads or contacts and track, manage and nurture them throughout the sales process - Lead Notifications: Real-time alerts or notifications that inform teams about new leads or prospects - Lead Nurturing: Engage with a lead throughout the sales process by actively providing information - Lead Qualification: Score a lead on their quality or likelihood to buy based on certain behaviors - Lead Segmentation: Divide leads into buckets based on predefined criteria and routing rules - Learning & Development: Facilitate training materials that help employees grow and progress in their positions - Leave Tracking: Manage and track employee attendance - List Management: Manage contacts across multiple mailing lists - Live Chat: Ability to chat online in real time - Manual Dialer: Agents choose who to call and when - Marketing Automation: Automate workflows and trigger campaigns based on customer actions - Marketing Calendar: See past and upcoming campaigns and communications in a calendar view - Mass Texting: Send messages to multiple subscribers at the same time - Media Library: Collection of images, videos and other digital content that can be used - Meeting Management: Manage the process of planning and scheduling meetings, including agenda creation - Member Database: Add, store and access information pertaining to members - Member Directory: Comprehensive list that contains information and details of all the members associated with a particular organization or group - Member Portal: Online gateway through which members can access/update personal information - Membership Management: Database of members to track personal information of individuals and families - Message Personalization: Personalize text messages using templates and custom fields - Messaging: Communicate using messages within the system - Milestone Tracking: Monitor task progress and planned accomplishments to better manage project status - Mobile Access: Access software remotely via mobile devices - Mobile App: Access the system via a mobile application - Mobile Optimization: Optimize content to ensure it is easily accessible for mobile users - Monitoring: Observe and track the demand, usage, progress or quality of a system, product, or user - Multi-board: Supports simultaneous creation and work on multiple Kanban boards - Multi-Campaign: Manage multiple campaigns in one system - Multi-Channel Communication: Allows communication with customers or users via multiple channels such as phone, email, live chat, etc. - Multi-Channel Data Collection: Collect information from multiple sources - Multi-Channel Marketing: Coordinate marketing efforts across channels (email, landing pages, social media, etc.) - Multi-Currency: Manage and handle various international currencies - Multi-User Collaboration: Two-way actions and communication between multiple users in real time - Multiple Data Sources: Allows users to manage data from a number of sources - Multiple Projects: Ability to handle several projects simultaneously - Negative Feedback Management: Identify, track, and respond to negative feedback - No-Code: Drag and drop/visual interfaces that allow non-tech users to build without writing code - Office Suite: A collection of tools to be used for routine tasks within an organization such as word documents, spreadsheets, presentations, etc. - Offline Access: Ability of websites, web applications, or mobile applications to function without an active internet connection - Offline Form: Form to collect visitor contact information when live chat isn't available - On-Demand Communications: Generate personalized communications upon request to meet customer needs - On-Demand Recording: Record the audio of phone conversations for quality assurance purposes - Onboarding: Process of familiarizing new clients, stakeholders or employees with the company, a new location, or a service - Online Booking: Book meetings and appointments through a website or digital platform - Online Booking Tools: Add tools to web pages to handle online bookings - Online Calendar: Online calendar of upcoming events/activities viewable to members and visitors - Online Forms: Create new forms and/or use ready-made online form templates - Online Invoicing: Create, send, and view electronic invoices - Online Payments: Accept and process online payment transactions - Online Store: Website through which businesses can sell goods or services over the internet - Online Store Builder: Includes functionalities for creating custom eCommerce websites - Online Time Clock: Track/log the amount of time employees worked per job using a timer - Online Time Tracking: Track employee and task times using internet connection - Online Voice Transmission: Transmit voice and other information digitally - Opportunity Management: Track all opportunities for potential sales and convert them into recurring revenue - Outbound Call Center: A call center that primarily makes calls, typically sales focused - Patient Communications: Allow communication between the company and patients via messages, SMS, emails, phone, and more - Payment Processing: Accept, record, and reconcile financial transactions - PBX: Telephone system that allows users to connect internally as well as place and receive external phone calls - Performance Management: Organize and manage the accomplishments and development of employees or performance of applications or systems - Performance Metrics: A set of indicators that tracks the performance of networks, applications, systems, teams, etc. - Personalization: Adjust communications based on previous interactions or personal preferences - Pipeline Management: Track the progress of long term goals, campaigns, and opportunities, for sales, projects, business ventures etc. - Policy Management: Create, manage, and track policies and procedures within an organization - Portfolio Management: Overview of all programs that help compare initiatives, align projects with strategic goals and identify risk - Pre-built Templates: Pre-defined templates within a library for common cases such as contracts, websites, emails, and more - Predictive Analytics: Predict future data based on historical data sets - Predictive Dialer: System calls multiple numbers at once and connects the agent to the first number that answers - Preview Functionality: Preview materials before finalizing projects - Price and Cost Calculations: Calculate rule-based prices for a product/service - Pricing and Cost Calculations: Calculate rule-based prices for a product/service - Pricing Management: Tool used to determine accurate pricing and product eligibility for borrowers - Prioritization: Arrange tasks based on the level of priority or urgency - Private Network: Private network of devices, such as a WAN or LAN, that is only accessible to authorized users and not the public - Process Change Tracking: Document any changes or proposed changes made to business processes or workflows - Process Modeling & Designing: Visually identify, define, and map all details and relationships surrounding business process models and elements - Product Catalog: Present a catalog of inventory that customers can view - Product Configurator: Customize the specifications of a finished product to meet the particular needs of a customer - Product Lifecycle Management: Manage and track all stages of a product lifecycle, from its conception, design, development, and deployment - Product Roadmapping: Identifying desired outcomes and important milestones and creating a plan on how to achieve them - Productivity Analysis: Statistical data that helps identify improvement areas, delays or interruptions, and output of an employee - Productivity Tools: Tools to facilitate the production of information and promote efficiency - Progress Tracking: Reporting on how each user, task or process has advanced since its initiation - Progressive Dialer: Type of outbound calling system that automatically dials a list of phone numbers and connects agents with answered calls - Project Management: Plan and coordinate all the resources, costs and time needed to execute assignments - Project Planning: Organize and schedule projects - Project Planning/Scheduling: Defining the project's scope, deliverables, schedules, resources, budget, critical path, dependencies and constraints - Project Scheduling: Identifying critical tasks that make up a project and assigning start and end dates for each - Project Templates: Pre-designed project plans that can be customized - Project Time Tracking: Measure time to completion or hours worked for projects - Project Tracking: Monitor the progress of projects from start to finish - Project Workflow: Create, manage, or update project workflows. - Proposal Generation: Create proposals based on costs of labor and materials - Prospecting Tools: Tools designed to streamline the process of lead generation and management for sales teams - Pulse Surveys: Short, frequent surveys designed to quickly gauge the ongoing attitudes or feelings of a specific group - Punch card: Clock in and out online or with a card - Q&A Management: Allow users to collaborate and ask questions regarding folders and/or documents within the system - Queue Management: Monitor wait time and abandonment for incoming requests that have not been routed - Quotes/Estimates: Generate quotes or estimates for customers - Real Time Editing: Preview and make real-time changes in the web content - Real Time Synchronization: Files and folders are updated in real-time when changes/edits are made - Real-Time Chat: Engage in direct, instant messaging with customers, users, etc. - Real-time Consumer-facing Chat: Engage in direct, instant messaging with consumers - Real-Time Notifications: Notifications that are delivered to users as soon as an event occurs - Real-Time Updates: Receive system updates as soon as any changes are made - Recording: Record live video calls to play later - Records Management: Ability to record, store, update, and retrieve information - Recruitment Management: Tools to find, assess, and hire suitable candidates for a job within an organization - Recurring Tasks: Set the frequency of a task's occurrence - Recurring/Subscription Billing: Automated process of charging customers at regular intervals for repeated access or use of a product or service - Referral Tracking: Log and store the source of contacts/leads - Registration Management: Oversee and coordinate the registration of attendees, visitors, customers, events, activities, etc. - Reminders: Timed notification for any upcoming task, deadline, appointment, or activity - Renewal Management: Manage and track the renewal process for various services, subscriptions, contracts, or licenses - Reporting & Statistics: Collection, analysis, and representation of numerical data and generation of reports to understand various patterns - Reporting/Analytics: View and track pertinent metrics to find patterns and gain insights from data - Reporting/Project Tracking: Track task progress, milestones, delays, or other key information and generate reports on them for evaluation - Resource Management: Process of planning, scheduling and executing the optimal and effective use of human capital across projects - Resource Scheduling: Allocate and manage resources, such as employees, equipment, facilities, and other assets - Responsive Web Design: Web design that automatically adjusts to look good on different screen sizes - Roadmapping: Identifying desired outcomes and important milestones and creating a plan on how to achieve them - ROI Tracking: Monitor conversion rates and analyze effectiveness and profitability of marketing efforts - Role-Based Permissions: Set & manage permission levels based on user roles and restrict access to only authorized individuals - Room Booking: Reserve available meeting space to avoid conflicts and to inform everyone involved on where their meetings will be held - Routing: Plan daily routes to optimize employee scheduling and provide directions - Rules-Based Workflow: Automates and streamlines business processes by creating a sequence of predefined rules and actions that govern the flow of work - Sales Activity Management: Define, track, and/or automate sales activities and sales processes - Sales Analytics: Track in detail how users interact with your campaigns and pages (scrolling, button interactions, etc.) - Sales Approval: Ensure that quotes/invoices are correct before sending to customers - Sales Automation: Automate processes to manage leads, contacts, opportunities and sales activities - Sales Management: Managing activities & processes related to planning, coordination, implementation, control, and evaluation of sales performance. - Sales Pipeline Management: Pipeline view and tracking lead status - Sales Reports: Reports specific to sales analysis for trends and strategies - Scheduling: Plan availability and assign specific time slots for tasks and resources - Scoring: Automatically calculate score after the assessment - Screen Sharing: Digitally share screen view with others - Search: Search and/or filter for items using names, keywords, descriptions, tags, metadata, etc. - Search/Filter: Search and filter data across systems to locate required information by entering keywords or certain criteria - Segmentation: Group leads or contacts based on their specific characteristics - Self Service Data Preparation: Access, combine, transform, and store data without the help of an IT department - Self Service Portal: Online portal through which end users can access the system, manage tasks, or obtain information - SEO Management: Optimize and manage the search engine optimization efforts for a website or digital content - Service Level Agreement (SLA) Management: Set and monitor service level agreements to ensure timely response and resolution - Shared Contacts: Share contacts with other applications like Gmail and CRM - SIP Trunking: Enables the connectivity to send and receive calls over the internet - SMS Marketing: Send promotional campaigns or transactional messages via text messages - SMS Messaging: Send messages via SMS - SMS Reminders: Reminders sent via SMS/text message - Social Marketing: Manage campaigns and track engagement for marketing efforts across social media channels - Social Media Integration: Integrate with social media platforms such as Facebook, Twitter, LinkedIn, etc. - Social Promotion: Market event via social media tools - Softphone: Use your computer as a phone device to make calls over the internet - Spam Blocker: Filters used to determine different types of malware threats - Sprint Planning: Identifying the tasks to be completed and the people to complete them during a set period of time - SSL Security: Security protocol that ensures secure, encrypted communication over the internet, safeguarding sensitive data from unauthorized access - Staff Management: Schedule shifts for staff/employees, track hours worked, and manage staff payroll - Status Tracking: Track the status over time for a request, process, asset, or transaction - Strategic Planning: At a high level, visualize a preferred outcome, define goals and identify specific steps to achieve them - Sub-Task Management: Split and manage tasks into individual components - Subscriber Management: Add or remove subscribers from mailing lists - Support Ticket Management: Allow customers/users to submit support queries and service requests - Support Ticket Tracking: Track the status of support tickets/escalations as they move through the service queue - Supports Scrum: Ability to accommodate the methodology that incorporates frequent work reassessment and continuous short periods of focused work. - Surveys & Feedback: Gauge satisfaction and receive information for improvement and success - Tagging: Attach digital tags to documents and assets for identification, search, or monitoring purposes - Task Automation: Automatically handle routine, repetitive tasks and processes without the need for manual intervention - Task Board View: UI looks like task board - Task Editing: Edit task information and all related elements - Task Import: Import tasks from external sources - Task Management: It gives you tools to assign, prioritize, and track tasks in real time, supporting collaboration and productivity. Reviewers appreciate the clear interface, real-time tracking, and Kanban/Gantt views, though some mention limited customization in the free version and occasional complexity. - Task Progress Tracking: Track the status and progress of tasks - Task Scheduling: Track and manage the scheduling of tasks - Task Tagging: Add labels or tags to tasks - Team Collaboration: Allow multiple team members to edit and work on the same document - Team Management: Organizing a group of people to accomplish a task - Template Management: Create, save, and re-purpose templates for emails, forms, etc. - Templates: Sample files or documents that could be customized as needed or used as is - Text Editing: Edit text as needed - Text to Speech: Turns text into natural sounding speech - Third-Party Integration: Addition of necessary external data, applications, tools, or features - Third-Party Integrations: Set up connections to third-party platforms to improve business processes - Ticket Management: Track, manage, or resolve user requests and IT incidents/issues - Time & Attendance: Track and manage employee's work hours to improve payroll accuracy - Time & Expense Tracking: Log and record hours worked and costs spent to assist in billing and invoicing - Time Off Management: Track and manage employee time-off, vacation, and sick leave requests - Time Tracking: Measure and track time including hours worked and paid time off (PTO) - Time Tracking by Client: Track time worked per client - Time Tracking by Project: Track time worked per project - Timesheet Management: Track the amount of time spent on a job or task - To-Do List: A digital list of items that need to be completed - Tone Selection: Choose the desired tone for content to be generated - Traditional Methodologies: Sequential approach (i.e. Waterfall) in which users break down and plan an entire project before the launch - Training Management: Track employee/learner's progression through training programs - Transcripts/Chat History: View messages sent by both parties during the chat conversation - Transfers/Routing: Transfer queries and organize messages between agents - Trend/Problem Indicators: Visually identify direction of development and areas that require attention - Two-Way Audio & Video: Presenter can see and hear participants and vice versa - Unified Communications: Consolidate and integrate communication tools as one platform or entity to enhance business communication and collaboration - Usage Tracking/Analytics: Track and interpret metrics on the usage of company resources - User Management: Manage user accounts, profiles, roles, permissions, and other details across applications, devices or networks - User Profiles: Profiles of users providing basic information - Utilization Reporting: Track the frequency of asset usage - Vacation/Leave Tracking: Request, track, and manage time off requests and vacation time - Variable Workforce: Utilize third party services to cover unforeseen labor needs - Version Control: Track revisions and updates made to files and navigate between different versions - Video Chat: Chat with your counterparts over the video in real time - Video Conferencing: Connect with meeting participants remotely over video - Visual Analytics: Interact with data visualization elements, such as charts and graphs, to drill down into data - Visual Workflow Management: Create, design, and visually represent processes within the software - Visualization: Graphical representation of data or processes - Voice Mail: Computer-based system that allows users to send and receive voice messages - VoIP Connection: Place/receive calls through voice over IP connection - Volunteer Management: Manage volunteer information and direct volunteer resources - Web Forms: Web form that allows users to enter data that is sent and processed for different reasons - Web-based Deployment: SaaS, web-based, online deployment - Website Integration: Seamlessly integrates with 3rd party websites - Website Management: Built-in website builder or integration with third-party site - Website Publishing Options: Options for publishing a website/landing page online, whether through a publishing site plugin, the user's site, or a subdomain - Widgets: An extended application or connector that enables users to perform additional services with their current set of tools - Wiki: An informational database that allows users to add, delete, or revise content - Win/Loss Analysis: Analyze lost and won opportunities - Work Order Management: Creating, assign, and track jobs and/or tasks for work orders - Workflow Automation: Streamlining repetitive tasks and activities through automated and predefined workflows - Workflow Configuration: Alter the default workflow to meet your organization's needs - Workflow Management: Create, design and manage workflows for repetitive tasks - Workforce Management: A set of processes to optimize the productivity of its employees - WYSIWYG Editor: What You See Is What You Get is a no-code tool that allows users to create and edit content using a visual interface --- Get Advice We can help you find the software with the features you need. Features 4.3 (930) 4.3 Based on 930 reviews ## Pricing Value for money 4.2 (789) Free Trial Free Version [View pricing plan details](https://www.capterra.com/p/113540/Bitrix24/pricing/) Basic $69.00 Flat Rate,Per Month It includes: - Drive - Online Store - Custom Support - 24 GB Storage - 1 Email Inbox per user - 3 Sites- Knowledge Base Software - 5 Pipelines Standard $144.00 Flat Rate,Per Month It includes: - Marketing tools - Documents - 100 GB File Storage - 5 Email Inboxes per user - 5 Knowledge Bases - 90 Days of Data Retention - Unlimited Projects Professional $289.00 Flat Rate,Per Month It includes: - Sales Intelligence - Automation - HR - Unlimited Knowledge Bases - Administration - Screen Sharing - Background Blur - Event Planning Enterprise $579.00 Usage Based,Per Month It includes: - Multiple Branches - Scalability - Enterprise Packs - Unlimited Invoices - Website Widgets - IVR - Video conferencing Value for money 4.2 (789) 4.2 Based on 789 reviews ## Integrations [ Google Docs](https://www.capterra.com/p/160756/Google-Docs/)[ Google Drive](https://www.capterra.com/p/161425/Drive/)[ PayPal](https://www.capterra.com/p/207944/PayPal/)[ Trello](https://www.capterra.com/p/211559/Trello/)[ Dropbox](https://www.capterra.com/p/143068/Dropbox-Business/)[ Mailchimp](https://www.capterra.com/p/110228/MailChimp/)[ WhatsApp](https://www.capterra.com/p/180345/WhatsApp/)[ Jira](https://www.capterra.com/p/19319/JIRA/) Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 4.0 (761) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 4.0 (761) 4.0 Based on 761 reviews ## User reviews Overall rating 4.2 Based on 998 reviews Filter by rating 5(462) 4(357) 3(120) 2(29) 1(30) Mentioned topic Sorted by most recent AR Ansuman R. Ecom Manager Retail ### "A Great value Project Management platform." 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 July 29, 2026 It has been a reliable platform for managing projects, collaborating with teams, and organizing day-to-day business operations. The combination of CRM, communication, and task management tools improves productivity and keeps work centralized. Pros It has impressive set of business collaboration tools in one platform, including CRM, project management, task tracking, team communication, document sharing, and workflow automation. I liked the level of customization available and the ability to manage multiple business processes without needing separate applications. Cons The platform includes many features, which can make the interface feel overwhelming for first-time users. Some advanced settings take time to learn, and performance can occasionally slow down when working with large amounts of data. Customer support is helpful but response times can vary. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Peter C. Regional Director of Business Development Information Technology and Services ### "Streamlined BD operations" 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 3.0 3.0 Customer Service 4.0 4.0 Likelihood to Recommend 8/10 June 26, 2026 Bitrix24 truly has elevated our BD operations by streamlining lead generation, marketing campaigns, sales activities, and improving collaboration between our sales and marketing teams. Pros It makes lead management quite easy by prioritizing high-value opportunities. I consider it a complete package platform as it offers strong value by centralizing CRM, marketing, sales, and customer communication with automated features in one platform. Cons Since I have been using it, there have been no big issues. The user interface is confusing at first. Advanced reporting features are not that accurate. Switched from [Marketo Engage](https://www.capterra.com/p/75130/Marketo-Lead-Management/) Bitrix24 has more powerful features than Marketo Engage. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Response from Vendor July 1, 2026 Thank you for choosing Bitrix24 and for taking the time to provide us with your feedback, Peter! We look forward to continuing to support your firm's growth and success. RA Ramadhan A. AI Governance Graduate Officer Education Management ### "Powerful Collaboration Platform with Room for Task Automation Improvements" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 3.0 3.0 Customer Service 4.0 4.0 Likelihood to Recommend 10/10 June 23, 2026 My experience with Bitrix24 has been positive overall. The platform offers strong collaboration and productivity capabilities and serves as a central workspace for managing tasks and communication. During my use of the platform, I identified an opportunity to improve the recurring task workflow and shared this feedback with the support team. I was pleased to learn that a similar enhancement request is already under consideration by the development team. This responsiveness to user feedback reflects a commitment to continuous improvement. Pros Bitrix24 provides a comprehensive set of tools for collaboration, task management, communication, and workflow coordination in a single platform. I particularly appreciate the integration between chats, tasks, calendars, and project management features, which helps teams stay organized and aligned. The platform is feature-rich and supports a wide range of business operations. Cons One area that could be improved is the process of creating recurring tasks. While recurring tasks are available through task templates, it would be more user-friendly if users could make a task recurring directly from the task creation or editing interface. This would simplify common use cases such as attendance tracking, routine check-ins, periodic reporting, and recurring reminders. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Response from Vendor July 1, 2026 Hi Ramadhan! Thank you for sharing your positive experiences and constructive feedback on Bitrix24. We're here to support your continued success with Bitrix24 and are keen to make your experience even better. AM Allan M. CEO Environmental Services ### "Un sistema que integra soluciones en un solo espacio. " 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 June 17, 2026 Mi experiencia general con Bitrix24 ha sido muy satisfactoria. La plataforma ofrece una amplia variedad de herramientas para la gestión empresarial. Pros Bitrix24 integra en una sola plataforma las herramientas necesarias para la gestión operativa, administrativa y documental. Esto facilita el control de la información, mejora la coordinación entre equipos y reduce la necesidad de utilizar múltiples sistemas. Cons La configuración y asignación de KPIs y SLA puede resultar poco intuitiva en algunos procesos. Requiere tiempo de aprendizaje y ajustes para adaptarse a las necesidades específicas de cada organización y lograr un seguimiento eficiente. Switched from [EviSane](https://www.capterra.com/p/179537/EviSane/) [monday.com AI Work Platform](https://www.capterra.com/p/147657/monday-com/) [Asana](https://www.capterra.com/p/184581/Asana-PM/) Necesitaba un mejor software de gestión, ERP, CRM, PM Alternatives considered [Jira](https://www.capterra.com/p/19319/JIRA/) [ManageEngine ServiceDesk Plus](https://www.capterra.com/p/179501/ManageEngine-Service-Desk-Plus/) Reasons for choosing Bitrix24 Se ajusta a mi necesidad y giro comercial. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Response from Vendor June 24, 2026 Hi Allan! Thank you for sharing your valuable feedback on your daily use of Bitrix24. It's great to hear that our platform plays a crucial role in your document management and overall functionality within your organization. SB Sifiso B. Project Manager Transportation/Trucking/Railroad ### "Bitrix24 Review" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 June 16, 2026 What I liked least about Bitrix24 was the complexity of the interface. While the platform offers a wide range of features, it can be overwhelming to navigate at first, and it takes time to learn how to use all the tools effectively. The initial setup and customization process also required more effort than expected Pros Rated among the top project management software solutions for ease of use, collaboration, and task tracking. Cons The interface can feel cluttered and overwhelming, especially for new users. There is a steep learning curve because of the large number of features. Some users find the mobile app less intuitive than the desktop version. Customization and setup can be time-consuming for small teams. Performance may occasionally feel slow, particularly when working with large amounts of data. Certain advanced features are only available on higher-tier plans. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Response from Vendor June 24, 2026 Thank you for choosing Bitrix24 and for taking the time to provide us with your feedback, Sifiso! We look forward to continuing to support your firm's growth and success. SP Sergejs P. Car glas replacement Automotive ### "Best ever 👍" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 June 9, 2026 2 years every day working Will pay for next level subscription 100% With that crm i could take another step in my business Pros Functionality Not like you missing something, more like you removing some solutions because it is too much for you Cons Most functional crm ever tried Quick support Partner programs You can make it work for you quickly, without spending days to understand how it works Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Response from Vendor June 11, 2026 Hi Sergejs! Thank you for sharing your positive experiences on Bitrix24. We're here to support your continued success with Bitrix24 and are keen to make your experience even better. MD Maria de los Angeles G. Consultoría Informática Information Services ### "CRM BBB Bueno Bonito Barato" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 3.0 3.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 June 8, 2026 Muy buena. Fácil de aprender. Muy claro, sencillo y sobre todo con un costo muy adecuado para pequeñas empresas y emprendedores. Pros Simplicidad, diseño visual, versatilidad, facilidad de uso, automatizaciones super útiles, soporte técnico Cons que faltan desarrollos propios de un sistema de Clientes orientado a la venta. Por ej: Mapa con geolocalización de clientes seleccionados para generar rutas de visita. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Response from Vendor June 11, 2026 Thank you for sharing your valuable feedback on your daily use of Bitrix24, María! We look forward to continuing to support your business's growth and success. RR RAQUEL R. CONTABLE Management Consulting ### "es una aplicación que recomendaría" 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 May 21, 2026 llevo poco tiempo trabajando con Bitrix 24, y estoy poco a poco ampliando mis conocimientos para continuar trabajando con el Pros El uso es muy intuitivo, pero algunos procesos necesito saber si los tengo que pasar de responsable para quitarlo de mis tareas Cons el chat, me resulta poco practico el que no se abra en una pantalla como cualquier otra opción (web mail, tareas...), si que puede salir una ventana emergente cuando alguien te escribe para contestar en el momento mas que una notificación (pero esta es mi punto de vista) Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Response from Vendor May 28, 2026 Hi Raquel! Thank you for sharing your valuable feedback on your daily use of Bitrix24. We look forward to continuing to support your business's growth and success. Nurudeen O. Business Outreach Analyst Telecommunications ### "Powerful All-in-One CRM with a Steep Learning Curve" 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 May 1, 2026 My overall experience with Bitrix24 has been a mix of strong capability and a bit of a learning curve. It’s a powerful platform that genuinely helps centralize work, especially for managing leads, tracking activities, and staying on top of follow-ups without needing multiple tools. Once I got used to it, it became a reliable part of my daily workflow and definitely improved how organized and consistent I am with outreach. That said, it’s not the most beginner-friendly system, and getting comfortable with all its features takes time and patience. Some areas can feel overly complex for simple tasks, but once you push past that stage, the value becomes clear. Overall, it’s a solid tool if you’re willing to invest the time to learn it properly. Pros What I like most about Bitrix24 is how it brings everything into one place without forcing me to juggle multiple tools. From leads to follow-ups and tasks, it’s all right there, which makes daily work feel more organized and less scattered. The ease of use stood out to me after spending some time on it. At first it feels loaded, but once you get familiar, moving between leads, activities, and different views like Kanban or List becomes pretty natural. Another thing I appreciate is the level of customization. You’re not stuck with a rigid system, you can adjust pipelines, fields, and workflows to match how you actually work, which makes a big difference in real-life usage. On the productivity side, the built-in automation helps cut down repetitive work like setting reminders or follow-ups, so you can focus more on actual outreach. The user interface also does a solid job of keeping everything visible in one place, like contact details and activity history, without needing to open multiple tabs, which speeds things up during busy work sessions. Cons What I liked least about Bitrix24 is that it can feel overwhelming, especially at the beginning. There are so many features packed into one system that it’s easy to get lost or slow down while trying to figure out where everything is. Some parts of the interface also feel a bit cluttered, which can make simple tasks take longer than they should. Another downside is that certain customizations and automations aren’t as straightforward to set up as expected, you sometimes have to dig around or go through multiple steps just to make small changes. It’s powerful, no doubt, but that complexity can work against you if you just want to move fast. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Response from Vendor May 20, 2026 Thank you for such a creative and detailed review of Bitrix24, Nurudeen! We're delighted to hear that you find our platform to be a versatile and valuable tool for your business. If you have any further feedback, suggestions, or need assistance with any aspect of Bitrix24, please don't hesitate to reach out. AN Aviraj N. CSG Manager Information Technology and Services ### "Best All in one Tool" 4.0 Overall Rating 4.0 4.0 Ease of Use 3.0 3.0 Features 5.0 5.0 Customer Service 4.0 4.0 Likelihood to Recommend 9/10 April 28, 2026 All in all the experience with the software is amazing, doesnt have to leave the app. It handles everything from Collaboration, communication, CRM, task management, inventory etc Pros The most cost-effective CRM + Project Management tool available in the market right now. The level of customisation it offers is unmatched. Being an SME, I have had the privilege of working with the product team and many clients for implementation. Cons All at one place sometimes can feels overwhelming as it has a learning curve. Need to reduce the menu items in case I want to keep it clean. Alternatives considered [Salesforce Sales Cloud](https://www.capterra.com/p/61368/Salesforce/) Reasons for choosing Bitrix24 The pricing is very economical in comparison to the features it provides Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Response from Vendor May 4, 2026 Thank you for choosing Bitrix24 and for taking the time to provide us with your feedback, Aviraj! We look forward to continuing to support your firm's growth and success. [View all Reviews](https://www.capterra.com/p/113540/Bitrix24/reviews/) ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. 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