# Page 10 | Bitrix24 Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 10 - Is Bitrix24 the right CRM solution for you? Explore 983 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/113540/Bitrix24/reviews --- Bitrix24 4.2 (983) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Page 10 - Reviews of Bitrix24 ## Showing most helpful reviews Showing 226-250 of 983 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use TG Tembi G. Executive Director E-Learning Used the software for: 6-12 months ### "Bitrix24 provides a lot of features for your business" April 11, 2024 4.0 Pros I liked the versatility of the features and having them all on one platform. Cons I feel as though Bitrix24 is not very user-friendly. It has wonderful features, but it is a little technical. Switched from [Google Forms](https://www.capterra.com/p/176571/Google-Forms/)[Zoho Projects](https://www.capterra.com/p/169455/Zoho-Projects/)[Google Docs](https://www.capterra.com/p/160756/Google-Docs/)[Odoo](https://www.capterra.com/p/135618/Odoo/)[OneDrive](https://www.capterra.com/p/161304/OneDrive/) I wanted to have software that would provide different features on a single platform. Review Source Response from Bitrix May 8, 2024 Thank you for your review and for highlighting the versatility of Bitrix24, Tembi. We're proud to offer a comprehensive platform that meets a wide range of business needs. We understand your concerns about user-friendliness and acknowledge that the technical nature of our features can be challenging. We're committed to improving our platform's usability and providing resources to help users navigate our system more easily. Your feedback is crucial in guiding these improvements, and we're grateful for the opportunity to serve your business needs better. Thank you for choosing Bitrix24 as your all-in-one solution. Rick P. Director Used the software for: 6-12 months ### "Everything your team needs to get things done on one page, which can be a bit of a problem" June 27, 2018 4.0 Pros Bitrix24 has an astonishing number of advanced services available in its free tier -- basically everything except Advanced CRM and Tasks or a lot of online storage, restricted to 12 users. That has to be some kind of record for a service of this type and power. 12 users! For a small business that needs a comprehensive space to communicate, collaborate, get things done, follow up leads, even answer emails and make telephone calls! I really can't think of a more powerful solution at this price. The Activity Stream is among the best of its kind. The paid plans are also very reasonable considering what you get. There's even a special plan at $69/month for businesses that don't need a lot of users or storage space but have a lot of sales to make and/or leads to follow up on. That strikes me as very very smart. The price is this aggressive, I would imagine, because of the traction of well-known solutions like Salesforce, which all the better for consumers, of course. Cons Even though I appreciate everything there one page ready for me to use, the sheer amount of choices can be a bit daunting. Luckily, the lefthand nav can be configured so you can hide stuff you don't need. The design looks to my eyes about 5 years out of style so the UI could use an upgrade, for sure. I'm not sure design is this company's strong point. For instance, the default desktop image makes the menu items hard to read. These seems like quibbles though, don't they. My team ultimately decided on another collaborative space because our needs were half-editorial and Bitrix24 can't really help you there. Review Source Amr E. Senior Scrum Master Information Technology and Services Used the software for: 1-2 years ### "Revolutionizing Teamwork" May 13, 2023 5.0 Pros If you're looking for a robust collaboration platform that can help streamline your team's workflow, then Bitrix24 is worth checking out. One thing that sets Bitrix24 apart is its high level of customization. You can easily tailor the interface to fit your team's specific needs and preferences, which can help improve productivity and collaboration. And with a range of affordable pricing plans, Bitrix24 is accessible to businesses of all sizes and budgets. Plus, with a free option available! Cons Learning to use Bitrix24 can be challenging, especially for those new to the platform. With so many features and capabilities, getting the hang of everything can take some time. Although the free program offers many valuable tools, some users may discover that the customization options could be improved. This may be a drawback for businesses that have specific needs. Additionally, while Bitrix24 does offer some integrations with other apps and services, the selection is somewhat limited compared to other platforms. Review Source NK Nelli K. Fashion designer Design Used the software for: 2+ years ### "Recommendation of User opinion bitrix24" April 6, 2022 5.0 I realized that this program to make communicate in my company more easy and clean. Pros This program bitrix24 easy to use. You can fill some details at first when you customize this program for your needs. Actually this soft and interface easy to use. Cons This soft was little difficult to integrate to my company because we have so many different kind of department. Customize program for each department can be difficult at first but easy to use later. Review Source VR Verified Reviewer Publisher Media Production Used the software for: Less than 6 months ### "Great Software but a lot More than I Need" April 17, 2021 4.0 I liked all the features and functionality it offers but since the interface was too cluttered with things my team didn't need it had a negative impact on productivity since it took too long to find things. So I ended up stopping using it after a short while. It would be good if there were a stripped down version of this software. Pros Bitrix24 is chock full of features. It offers just about every feature I could ask for. And within those features there is a ton of functionality that makes it a really flexible project management system that is able to handle one's needs fully. Cons The interface is really cluttered. The reason for this is mainly because the software is so full of features – those features have to be placed somewhere. For some users it's probably totally fine, but for my use case it didn't work since the needs of my team are quite simple. We just didn't need all those features. So you could say... just don't use the features. And that could be the case, but the problem is that when onboarding a team and asking them to use it for a few simple tasks it causes information overload for them. It takes them too long to find things and they don't really want to use it. I also received complaints from a user who didn't like the timer clock staring at them the whole time they were using the tool. It puts too much emphasis on being productive and feels like it's too much. Switched from [Asana](https://www.capterra.com/p/184581/Asana-PM/) I was testing different project management applications. Asana was good, but not quite what I was looking for as I wanted something that was simple and had a really intuitive interface. Review Source MG Mentor G. Operatore Sociale Non-Profit Organization Management Used the software for: Less than 6 months ### "Molto utile per il lavoro di squadra " January 15, 2024 4.0 Esperienza che ritengo positiva e utile al mio lavoro in cooperativa Pros la sua adattabilita' alle varie realta' aziendali, anche della nostra in cooperativa Cons per il momento solo delle cose che chiedono miglioramenti Review Source LA Luan A. Comprador Wholesale Used the software for: 6-12 months ### "Much Better and Superior than Teams Microsoft " February 19, 2023 5.0 so far I only have praise, the application is super light, fluid and does not crash. and takes up very little memory. I stopped using Teams and migrated to Bitrix24, and it was the best thing I did! Today I manage with a few clicks all the pending activities of my team Pros the application is very light, does not crash and has no bugs. like Teams, which is too heavy and takes up too much memory Cons there is nothing I don't like about Bitrix24 it suits me in every way Switched from [Microsoft Teams](https://www.capterra.com/p/168668/Microsoft-Teams/) Teams was very expensive, not to mention that it is a very heavy application Review Source HC Haris C. CEO Accounting Used the software for: 2+ years ### "Easily the best CRM for its price" September 10, 2020 5.0 Bitrix24 is absolutely underrated as a CRM. The features seem a bit complicated at first, until you dive in and see just how sophisticated the entire backend of this software is. It is more customizable than any public software I have used, and I honestly don't want to think about how much time and money I would need to sink into my business structure if it weren't for Bitrix24. Pros The fact that you can customize this software like you have a blank slate in front of you is phenomenal. If you can dream up a business process, you can do it with Bitrix24. Cons Customer support is limited, and any issues I had (although they were rare) took a while to fix my issue, if they fixed it at all. Alternatives considered [Jira](https://www.capterra.com/p/19319/JIRA/)[Quickbase](https://www.capterra.com/p/157262/QuickBase/)[Podio](https://www.capterra.com/p/128631/Podio/) Reason for choosing Bitrix24 Mostly a combination of price and various capabilities that I would have had to manually integrate, whereas Bitrix24 had everything in one place. Switched from [Trello](https://www.capterra.com/p/211559/Trello/) Trello was visually great, but had much less functionality for a higher overall price. Review Source DP Douglas P. Coordenador de Implantação e Serviços Information Technology and Services Used the software for: Less than 6 months ### "Utilização diária do bitrix24" May 22, 2023 3.0 Estamos a pouco menos de 6 meses utilizando o bitrix.24 e a primeira impressão é boa, mas ainda há muito o que evoluir como a possibilidade de customização dos nomes das tarefas, atualização de tarefas pelo Gantt sem precisar atualizar a janela do navegador e suporte (que é péssimo). Pros Possibilidade de customização de layout da tela de trabalho, organização das tarefas, gestão de projetos. Cons Gerador de relatórios. Poucos recursos que permitem que eu gere indicadores de performance. Alternatives considered [Runrun.it](https://www.capterra.com/p/178611/Runrun-it/)[monday.com](https://www.capterra.com/p/147657/monday-com/) Reason for choosing Bitrix24 Unificação de Informações Switched from [Jira](https://www.capterra.com/p/19319/JIRA/)[Trello](https://www.capterra.com/p/211559/Trello/) Unificação de informações. Review Source KM Karina M. Sócio - Adm Management Consulting Used the software for: Less than 6 months ### "CONHECENDO" March 19, 2024 5.0 ESTOU GOSTANDO MUITO, FALTA TEMPO PARA ME DEDICAR MAIS MINHAS DIFICULDADES DE USAR, FRUTO DA AUSÊBNCIA DE RECURSO PARA INVESTIR NA IMPLANTAÇÃO ASSISITIDA Pros USABILIDADE E FERRAMENTAS COMERCIAIS / MKT / GESTÃO (FALTA APENAS FINANCEIRO GERENCIAL) Cons MINHA IMPOSSBILIDADE DE PAGAR A FERRAMENTA ADEQUADA AS MINHA DEMANDAS A FORMA DE ESTRUTURAR AS TAREFAS NO PROEJTO Reason for choosing Bitrix24 PELA USABILIDADE E VOLUME DE RECURSOS OPERACIONAIS E COMERCIAIS Switched from [Artia](https://www.capterra.com/p/128434/Artia/) PQ O BITRIX CENTRALIZA COMUNICAÇÃO (ZAP, VIDEO, CHAT) PQ O BITRIX CENTRALIZA COMERCIAL (CRM, SITE, ETC) PQ A TAREFA É UM REGISTRO COMPLETO E FÁCIL DE USAR Review Source Hrach G. CEO Marketing and Advertising Used the software for: I used a free trial ### "Testing the CRM" March 25, 2024 3.0 Pros Overall not too bad, or even could be good for other purposes other than B2B Sales. Cons For B2B Sales - not the best and user-friendly CRM. Review Source Response from Bitrix April 24, 2024 Thank you for sharing your feedback on testing Bitrix24 CRM. Your insights are valuable to us as we continuously work to improve our platform and better meet the diverse needs of our users. Irfan A. Senior Full-stack PHP Developer Information Technology and Services Used the software for: 1-2 years ### "Brilliant!...All in one solution for Internal communication and project management" February 14, 2019 5.0 We are using Bitrix24 for internal communication and basic task management. Its been a great experience especially with a lot of features. I would surely keep on using. Pros \- Bitrix24 consist of lots of features and modules that can be switched on or off as needed which is huge plus because it makes it really easy to manage your projects while keeping software simple - Implementation and learning of the software is very easy and that's what our staff loved about it - It has great value for money and pricing is unbeatable as compared to other software solutions in the market for same purpose - Brilliant within the company social feature. - Accessible on multiple platform which is huge plus. Can be accessed through Web site, Mobile apps and Desktop application for WIndows, Mac and even Linux platform. That's a brilliant thing I would say Cons \- There is a lot of room in improvement of user experience. If developers can work on User Experience that would be great - Navigation is not that easy and is really confusing for project management features again this might be related to user experience. I would say they can really improve that. - Configurations are not very flexible i.e you can not configure the software according to your needs you have to work with what is provided by the developers itself. - It would have been great if they had a training scheduler or calendar management feature. Review Source Matthew K. Marketing Research Publishing Used the software for: 2+ years ### "Bitrix24 is a very complete tool" September 18, 2019 5.0 Bitrix24 is amazing to manage the tracking and delegation of tasks, this allows us to easily talk with all the members of our teams, we also use it a lot to use calendars and reminders effectively to accomplish the work, thanks to this collaboration software and the teamwork has improved, our internal communication has also experienced a remarkable improvement, we plan to continue using this tool for a long time. Pros This software has excellent customization features, such as graphics, that help provide accounting information to all customers, I also like the user interface and custom background options and especially the video theme, with this tool I keep the community more linked through sequences of activities, group conversations between departments and other commercial networks, calendars and work groups, in addition to all this, Bitrix24 is an excellent tool for managing projects and sales, as they provide communication between all active members in the Company projects, therefore, allow each member to be aware of what is happening. Cons I think that the only negative aspect I have found for this software is its technical support, it takes a long time to respond, and when they do they are not clear in their answers, the times they need your help they have not been able to solve my problem. Review Source DAA David Arturo A. Estratega Inbound Marketing and Advertising Used the software for: I used a free trial ### "A platform that is not specialized" March 11, 2023 3.0 I used it for a period of 6 months and it worked quite well for me as an online project manager, however what we needed was a Professional CRM and Bitrix fell short. Pros I loved that it's the first web project manager I've ever used and its learning curve was pretty short. Cons Being a platform that seeks to cover too many things, it does not make it clear what it is really good at and I did not manage to integrate it well into my daily operating flow. Alternatives considered [Trello](https://www.capterra.com/p/211559/Trello/)[Basecamp](https://www.capterra.com/p/56808/Basecamp/) Reason for choosing Bitrix24 Because it was free and the recommendations about its ease of implementation. Review Source VR Verified Reviewer VP of Sales Management Consulting Used the software for: 2+ years ### "Bitrix24 Review" June 18, 2021 4.0 Highly recommended. A Great software for small to mid-sized organizations. Pros Task management is wonderful. It has all the features that are required to get the tasks done by your employees flawlessly. You can chat and talk with your employees and colleagues using the interface. You can also add external users to this software - I have added many clients to this software and they liked the software very much Cons Software is awesome but I would like to have their customer services improved. I reckon they are based in a different region and take longer to respond. Review Source AM Agnishwar M. Executive Logistics and Supply Chain Used the software for: 6-12 months ### "Review of Bitrix24" May 11, 2021 5.0 The Problems we are settling is our Project the board and correspondence issues. Yet, with everything taken into account Bitrix is taking care of its work for our organization Pros What I like when utilizing Bitrix is that there are various types of how to deal with a venture. The client the executives is likewise a major in addition to us in our organization as we are partitioned into independent divisions that has every one of its own workgroups. For each errand you can designate, track, have cutoff times and fuse it to your functioning arrangement when you time in to their underlying working day include. Client Dashboard Having your own profile and can transfer records unto your drive is an immense assistance to us as we would require a distributed storage and across the board to keep our work streaming. Group Collaborations Additionally, the capacity to have a visit in a CRM which has call/video empowered truly assisted our group with working and convey better as we are generally working distantly. You can utilize the searchbar when utilizing the visit which I think helps when you failed to remember a few things when to conversing with a colleague. Cons What I don't care for is the point at which I am remarking to an assignment you can't utilize your standard tab keys to embed a few spaces. I realize it's a matter of inclination yet when you are utilizing the projectile alternatives of their rich content manager you can't utilize internal slugs see reference model \[SENSITIVE CONTENT HIDDEN\] which is discover irritating as we use it regularly. What we do is we make a different google docs that way we can indent into the list items. Review Source Ayoub B. IT Infrastructure Specialist Mechanical or Industrial Engineering Used the software for: 1-2 years ### "Je recommande Bitrix24" October 3, 2023 4.0 Pros Bitrix24 fournit un ensemble complet d'outils de gestion d'entreprise, de communication et de collaboration en ligne pour augmenter l'efficacité opérationnelle et la productivité. Cons Bitrix24 peut être complexe pour les petites équipes et nécessite une courbe d'apprentissage. Review Source Diego M. Digital Marketing Executive Marketing and Advertising Used the software for: 2+ years ### "A very useful CRM for any business" October 14, 2021 4.0 Pros It is very easy to setup integrations with any social media platform. We like how it have helped us and our clients with customer relations, and sales reports. Cons At the beginning the setup process can be confusing and would need help form an expert Review Source Sanskriti G. Senior Software Engineer Information Technology and Services Used the software for: 1-2 years ### "A comprehensive CRM for managing interactions" September 30, 2020 5.0 Bitrix24 is an outstanding CRM meant for social collaboration and for managing interactions with clients and team members. When we deployed Bitrix24 at work, we are able to collaborate with project teams more efficiently and get informed about the ongoing tasks in real-time. We are able to create a workgroup, assign multiple tasks to the project members, track their progress using visualization tool likes graphs and Gantt charts. Also, we are able to track leads and manage sales funnel in the CRM. Pros The working interface in Bitrix24 is smooth and overall navigation into the app is a charm. On the left, of your app screen can find your workspace, from where you can create tasks. Also, the CRM section can be accessed from the side navigation bar which includes Leads, Invoices, Reports, Events, Contacts, and so on. I can import my leads(CSV file) into the application or just manually type it into the application. The application is simply great when it comes to managing leads and dealing with the product sales cycle. Cons The only downside with Bitrix24 is the way the notifications pops out, It's really annoying when a bunch of notifications appears, and the major concern is to deal with important notifications out of the bulks. Review Source IA Iury A. Analista de TI Philanthropy Used the software for: 1-2 years ### "Melhorias a serem implantadas" May 22, 2023 5.0 Pros Os tickets de chamados, projetos e planejamento no geral são a base do Bitrix24 aqui na empresa. Gosto bastante dessa parte. Cons Em contrapartida, o gerenciamento de contato é bem complicado e nada simples de se gerenciar e os preços subiram muito. Review Source Sarfaraz K. SEO Manager E-Learning Used the software for: 6-12 months ### "Revolutionizing Team Collaboration and Project Management with Bitrix24" January 24, 2023 4.0 Bitrix24 is a powerful tool for team collaboration and project management. It offers a wide range of features such as task management, time tracking, and CRM functionality. It also allows for easy communication and file sharing among team members. However, the interface can be a bit overwhelming at first and takes some time to get used to, and the mobile app version is not as user-friendly as the web version. Additionally, the pricing structure can be a bit complex. Overall, Bitrix24 is a great option for teams that need a comprehensive and powerful project management tool, but it may not be the best fit for teams with more basic needs. Pros I found that one of the things I liked most about Bitrix24 was its comprehensive feature set. It offers a wide range of tools for project management, including task management, time tracking, resource scheduling, and more. Additionally, the collaboration features such as file sharing and team communication were very easy to use and made it simple to keep all team members on the same page. Overall, Bitrix24 offers a powerful and user-friendly solution for managing projects and collaborating with teams. Cons I did not like that Bitrix24 has a steep learning curve and it takes some time to get used to navigating through all the different features and settings. Additionally, I found that the mobile app version of Bitrix24 is not as user-friendly as the web version, and it can be difficult to access all the features on the go. Furthermore, the pricing structure can be a bit complex, and it can be difficult to understand which plan is the best fit for a particular team's needs. Despite its many useful features, these shortcomings may make Bitrix24 less appealing to some users. Review Source ACD Alex Caras D. CEO Marketing and Advertising Used the software for: I used a free trial ### "Ótima ferramenta para organização de leads " April 17, 2024 5.0 Pros Conheci o Bitrix recentemente e posso dizer que foi uma das melhores descobertas desses últimos tempos. A plataforma nos impressionou principalmente pela sua abrangência, é uma solução tudo-em-um que realmente facilita o fluxo de trabalho. O CRM integrado é robusto e nos ajuda a manter todas as informações dos clientes organizadas e acessíveis, o que é crucial para nossa eficiência. Além disso, a capacidade de automação do Bitrix24 tem permitido à minha equipe economizar tempo em tarefas repetitivas. Cons Acredito que por ter conhecido faz pouco tempo, não há nada do que reclamar ainda sobre a ferramenta. Switched from [Trello](https://www.capterra.com/p/211559/Trello/) Gestão de leads é totalmente diferente, com certeza o Bitrix atendeu mais as minhas expectativas. Review Source Response from Bitrix April 18, 2024 Thank you for your kind words! We're thrilled to hear Bitrix24 has significantly improved your workflow and efficiency. Your success is our top priority. GR Gerardo R. Ventas Primary/Secondary Education Used the software for: 2+ years ### "Un CRM poderoso y muy completo" March 25, 2024 5.0 Me gusto porque es muy fácil reprogramar actividades y tiene diferentes vistas de los procesos y tareas, es multidispositivo y muyintuitivo Pros Este CRM permite llevar un seguimiento muy completo a las diferentes etapas de una tarea y de un proceso de venta, crear funels de ventas y algo muy importante; integrar páginas web, tienda en línea y un centro de conocimienmtos de la organización, todo sin salir de Bitrix24. Lo recomiendo mucho Cons Se me ha dificultadomanejar un calendario que no sea de google, que sea independiente de cualquier plataforma, que sólo sea de Bitrix24 Review Source VR Verified Reviewer Technical Consultant Computer Software Used the software for: 6-12 months ### "Streamline Your Business Operations with Bitrix24 - A great solution for all your business needs" February 28, 2023 4.0 Overall, my experience with Bitrix24 has been positive. I appreciate the all-in-one approach and the ability to customize the platform to meet my specific business needs. The collaboration tools have been effective for my team, and the mobile app has been helpful for staying on top of tasks and projects while on the go. Pros A great thing I like about this software is it is an all-in-one tool. It offers a comprehensive suite of tools, allowing businesses to consolidate their operations and reduce the need for multiple platforms. 2nd thing is its customization options. We can add or remove features easily as per our requirements. Also, it provides great collaboration tools. And last but not least, its integration options are awesome. Cons As this is all-in-one software, it seems a bit complex for new users. Also, its user interface and experience need work. But overall software is good. Review Source FC Francesco C. Ottico Medical Devices Used the software for: I used a free trial ### "Sorprendentemente funzionale" January 23, 2024 4.0 Abbastanza soddisfatto dall'esecuzione del software Pros Devo ammettere cheero scettico ma la prova gratuita mi ha permesso di fare una scoperta sulle ottime funzionalita' di questo software Cons aggiornamenti necessari su alcune funzionalita' Switched from [monday.com](https://www.capterra.com/p/147657/monday-com/) avere alternative per un miglior funzionamento aziendale Review Source Talk to a Capterra advisor for free and get results within 15 minutes.