# Page 13 | Bitrix24 Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 13 - Is Bitrix24 the right CRM solution for you? Explore 983 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/113540/Bitrix24/reviews --- Bitrix24 4.2 (983) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Page 13 - Reviews of Bitrix24 ## Showing most helpful reviews Showing 301-325 of 983 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use VR Verified Reviewer Managing Director Mining & Metals Used the software for: 1-2 years ### "Many features - not clear use cases" July 23, 2019 3.0 The overall experience is positive, but it is not easy to use all the functions as they are not interoperable with each other (example: project management with CRM) Pros It has a lot of features if offers for free/trial, it allows addins for functionality and covers many aspects of a company operation. Cons Most of the functions are not clearly organized in use cases or user journeys leading to an end-result for each functionality. Alternatives considered [Insightly](https://www.capterra.com/p/130671/Insightly/) Reason for choosing Bitrix24 More features, availability of addons to expand functionality and better pricing Switched from [Zoho CRM](https://www.capterra.com/p/155928/Zoho-CRM/) The Zoho CRM was too fragmented and functions spread between too many sub-applications Review Source Isaac A. CEO Marketing and Advertising Used the software for: I used a free trial ### "Clumsy interface, slow, and takes time to master" February 1, 2023 3.0 I didn't like it. It has all the features I needed but is too overwhelming Pros You can have everything about your business managed from one place. You dont have to leave to anywhere at all. Cons It can be super overwhelming. Interface looks charming, but when you start using it, its too clumsy. A few features showing at a time would be great. Also, it is mostly slow and sometimes crashes on the phone. Alternatives considered [Trello](https://www.capterra.com/p/211559/Trello/)[Wrike](https://www.capterra.com/p/76113/Wrike/)[HubSpot CRM](https://www.capterra.com/p/152373/HubSpot-CRM/) Reason for choosing Bitrix24 I thought it had everything on one page. But it ended up being too overwhelming. So I moved on Review Source VR Verified Reviewer Quality System Manager Paper & Forest Products Used the software for: 6-12 months ### "Ultimate guide to customer success" July 20, 2023 5.0 Thanks to Bitrix24, we could track the performance of our customer success program by using the reporting features. Pros The knowledge base in Bitrix24 is a great resource for our customers. They can search for answers to their questions, view articles, and download documentation. Cons The chat feature is not always available, and you may have to wait in a queue to speak to a customer support representative. Review Source VA Valeria A. SEO Entertainment Used the software for: 1-2 years ### "Aplicación para Project Manager " July 4, 2023 5.0 Muy agradable, ideal para project manager Pros La facilidad de uso ideal para la compresión de la persona encargada de la coordinación de tareas Cons En mi opinión no fue compleja la utilización de la plataforma Review Source Ahmed E. trainee Banking Used the software for: I used a free trial ### "office software" December 29, 2021 5.0 My experience was very good, but there are some modifications that I suggest in modifying them, which is the ease of access to the support team and the cost Pros I liked the idea of the site to organize tasks, increase productivity among the work team, set work dates and finish them, send notifications to the work team for the tasks required of them, and also create an organizational structure for the work team from the jobs required of them Cons I think the cost is not suitable and I could not reach the support team easily Review Source VR Verified Reviewer Titolare Industrial Automation Used the software for: 1-2 years ### "Buon sistema di organizzazione del lavoro" February 2, 2023 4.0 La mia esperienza complessiva è positiva, dopo averci fatto la mano, non riuscivo a farne a meno. Pros L'ho utilizzato quotidianamente per quasi due anni, per organizzare i task con i colleghi in agenzia, anche a distanza e mi sono trovata bene. Comodo per tenere tutto sotto controllo e non perdersi niente. Cons Forse alcuni passaggi nella creazione dei task sono macchinosi. Review Source AS Andrés S. Comercial Facilities Services Used the software for: 2+ years ### "Una herramienta que consolida" May 23, 2023 4.0 Es buena herramienta Pros Es funcional y amigable. Me gusta la actualización constante que realiza sobre su plataforma Cons El chat es una herramienta clave en la comunicación. Entiendo que está pensado para corporativos, pero debo decir que el chat de Bitrix no es tan amigable, no presenta opciones gráficas que nos ayuden a comunicar mejor con expresiones. Debo escribir largos textos para expresar ideas que en los chats sociales se resumen con una imagen Reason for choosing Bitrix24 Decisión empresarial Review Source Martin K. CEO and Chief Cook & Bottle Washer Management Consulting Used the software for: 2+ years ### "Powerful, but not very easy to use" July 20, 2018 4.0 It keeps us organised and lets us record and follow up on all leads. Pros Bitrix offers great functions - essentially everything you could need from a CRM and it's easy to upgrade / bolt on things. It helps us stay in sync across our team and keep track of everything that's going on. It integrates with MailChimp and a number of other platforms we're using, which is convenient. Cons Even though we've been using Bitrix for a good while now, we have the feeling that we've only really scratched the surface. The UI takes some getting used to and there are simply a lot of functions. The invoicing module is poor - or we haven't figured out how to configure it properly yet. The task management module, while overall good, is somewhat confusing when it comes to setting up regular / repeating tasks. Review Source Dinesh K. Digital Marketing Manager Marketing and Advertising Used the software for: 1-2 years ### "Bitrix24 helps to Boost Productivity by improving our conversion by streamlining lead management " February 28, 2023 5.0 Pros Before Bitrix24, We used to spend hours manually managing leads and following up with them, but now we have automated workflows help to track them in real-time. It's saved us so much time and increased our productivity significantly. Cons The only issue I have is that it doesn't integrate with some of the third-party tools that I use, which can make it a little bit difficult to create a seamless workflow. Other than that, Bitrix 24 is an excellent choice for managing leads. Review Source VR Verified Reviewer Managing Director Human Resources Used the software for: 1-2 years ### "‘Bitrix24- Feature packed ERP’ " April 24, 2019 5.0 My experience is Bitrix24 have reduced physical and psychological stress of the team members and management thereby giving the opportunity to utilize saved time for additional responsibilities. Most importantly Bitrix has brought happiness and privilege for team members. Pros Bitrix 24 is a feature packed ERP that has thought deeply about Project Management. It comes with built-in extra features found in ERPs making it a versatile tool for operational efficiency. Features such as project management tasks, Gantt charts, task dependencies and checklists etc shows each team members responsibility from the start to completion of their tasks and the easy to follow graphical representations helps in easy comprehension. The management has the privilege of monitoring the progress and take timely actions where necessary. Exchange of information and ease of communication among team members such as through sharing of important mails in one platform contributes for efficiency and achievement of schedules. All these features contribute to improve team efficiency thereby get maximum productivity of employees and successfully deliver customer orders within the scheduled time frames. Since Bitrix works on multi platforms project members have the ease of access in different locations and under diverse situations. Cons Haven’t come across serious issues within my environment. Review Source YK Yaroslav K. Information Technology Major Higher Education Used the software for: 1-2 years ### "All in one CRM solution / Best for middle-sized companies and teams to handle leads and work with deals" May 21, 2018 5.0 Pros \*Functionality Bitrix24 has a lot of great features, but its biggest advantage that I have used is an all-in-one solution. We have a chat there, can work with deals, create schedules, assign tasks with ease and track progress on specific work with history and recent actions taken by the responsible person \*Ad-dons Bitrix24 has its own marketplace where you can set integration with many services, like mail chimp or a certain work process optimizer. \*UI Since I started working in Bitrix24, their UI has changed a lot and has become more user friendly. At first it was a bit complicated, but the team is working a lot to make it user-friendly. I can see the work \*Customization Even in a free plan, bitrix24 leaves a lot of space for adjusting the platform to the companies approach. you can create teams and spaces and plan sales and development processes Cons \*updates I also don't believe that their approach to upgrades is comfortable. Even though it does not take much time, but once in a while, the whole service goes down displaying that it is updating and you need to wait. This sometimes can slow work of the department and cause problems \*slow Being a power house CRM system, bitrix24 is sometimes slow, although I can see that bitrix team is working to improve it. Review Source Limuel M. Senior Data Analyst Marketing and Advertising Used the software for: 1-2 years ### "Simplifying Your Workflow with Bitrix24's All-in-One Business Solution" February 28, 2023 5.0 Pros I must say, Bitrix24 is quite impressive! I love how it offers project management, content collaboration, and video conferencing tools all in one place. It's made my life so much easier by having everything I need right at my fingertips. Cons I've noticed that sending or receiving large files during a conference can really impact the quality of both the audio and video. It's frustrating when you're trying to have a productive meeting, but technical issue get in the way. Hopefully, there will be a solution to the problem soon. Review Source EA Ediclea A. Gerente Government Administration Used the software for: 1-2 years ### "Ferramenta fantástica" March 20, 2024 5.0 Tem sido uma boa experiência, meus colaboradores gostaram bastante da praticidade da ferramenta e tem aderido ao uso com muita facilidade. Pros O controle das tarefas, com prazos e colaboradores Cons Não gosto quando duplica a tarefa que insiro mais de um responsável. Review Source VR Verified Reviewer Aboubacar Sy Venture Capital & Private Equity Used the software for: 2+ years ### "Bangoura wallet" December 26, 2022 5.0 Ce logiciel me permets d'accomplir la progression des tâches. Pros Ce logiciel à une fonctionnalité très facile à utiliser et l'intégration se passe de façon simple. Cons Ce logiciel, s'il n'est pas à jour est lent. Review Source AA Anton A. CEO Hospital & Health Care Used the software for: 2+ years ### "Cant live without it" December 7, 2021 5.0 Using it for 10+ years and still happy with it, because it does everything we need to track our clients, sales and improve our company wiki database. Pros It lets us keep track of all our clients, track their orders, birthdays, contacts, etc. Very fast to check all of that. Also we adore the wiki part, where we daily input sales scripts and most popular questions responses for our managers to quickly find it and close a sale after any client\`s question. Cons the UI is overwhelmed with functions we dont need or dont use. Because of that UX feels heavy when using it. Review Source João Luiz D. Diretor de Marketing Marketing and Advertising Used the software for: 6-12 months ### "Sua experiência vai variar muito da empresa que fizer a implementação" March 25, 2024 4.0 Decepcionante, acreditamos que seria uma solução completa, mas foi um gasto enorme sem retorno. Pros Ferramenta muito completa, que abrange muitas áreas de trabalho Cons Tivemos uma experiência terrível por acabarmos implementando o sistema com uma empresa ineficiente. Patinamos por meses e nunca conseguimos implementar ela 100%. Review Source BJ Brijesh J. IT Coordinator Hospitality Used the software for: 1-2 years ### "Collaborate and succeed with Bitrix24" July 27, 2023 4.0 Impressive all-in-one solution, Bitrix24 simplifies our operations. Pros Task management simplified with Bitrix24, loving the progress! Cons Higher-tier plans get expensive, more affordable options desired. Review Source FD Fernando D. technology manager Information Technology and Services Used the software for: 2+ years ### "evaluation of bitrix24 management software" August 14, 2020 5.0 I can organize my schedule in a more assertive way, so I can serve a greater number of customers. Pros What I like most about britrix24, besides being a great CRM software, helps me with scheduling tasks and can involve project participants, sending a simple task link to participants, and one more advantage is being able to access it through my mobile device because it is also responsive, so I have access to it without having to be physically present at the workplace. This attribute helped me in my remote work during the covid-19 pandemic. Cons Actually I have no complaints about the product because for what I need it meets all my needs. A suggestion might be to provide more training for operating the software through video lessons. Review Source Jonah W. Computer Software Used the software for: Less than 6 months ### "All-In-One Business Solution" September 10, 2015 5.0 We are a SaaS business who specialize in the auto side of Credit Unions. We were looking for an all-in-one solution for Sales, Customer Management, Client Tracking, Task Management, and chat. I tried services such as Asana for task management, Uber Conference for voice and video calling, Slack for team chat, and Sandglaz for project management. All of these were replaced by Bitrix24. Although, I do like Slack better for team communication. Since Bitrix has everything else we need for business, It doesn't make sense to use a whole new program just for chat. Pros Everything is in one place. No switching through multiple applications throughout the day. It's easier for non-tech savvy people to get involved with. Mobile app to keep everything with you as you go. Cons Desktop website isn't very responsive (i.e. when you resize the window). Using the snap feature of Windows with Bitrix open on the web isn't very productive. Usually I have to keep it full screen to make it usable. It's difficult to have conversations within Bitrix24 and still do other things. Bitrix24 makes the chat screen take up the whole interface and you have to exit the chat before doing anything else. Fortunately they have a external download of their chat program so this isn't much of a problem. It's still a pain to have to download it separate. The interface could use some updating. It's a little "clunky" in my opinion. Although you can set deadlines on your tasks, it doesn't automatically let you know about them unless you log into the program or set a reminder manually. The spell check isn't really spell check as we know it. It will tell you a word is wrong (using red squiggles) but it won't give you a right click menu to correct it, and there is no other way I have found to correct it within the program. You must search the word in other programs (I use Google) to see the correct spelling of the word. Review Source Anicet L. Gestion des clients Broadcast Media Used the software for: 1-2 years ### "Un outil CRM très performant" October 30, 2023 4.0 Pros Bitrix24 est un logiciel très facile à utiliser et très simple comme application. Il nous a permis de gérer plusieurs opportunités car il a permis la prévision des ventes ainsi que la gestion des tâches. Je le recommande vivement. Cons Bitrix24 présente une sécurité très inquiétante et un coût excessif. A prendre en compte très sérieusement. Review Source Isdiana R. Mechanical Engineer Real Estate Used the software for: 1-2 years ### "A very powerful project management apps" July 27, 2022 5.0 Pros One of the most crucial aspects of Bitrix24 is the project management feature, which offers supervisors more control over the operations of their employees and provides employees with more information about planned and existing projects. In addition, it provides a thorough breakdown of each employee's productivity. Cons Bitrix24 is complicated to set up due to a large number of additional components, programming, and specialist tools that come with it. Extra features will take up space on your infrastructure and provide poor customer service if you don't have a handbook outlining how to integrate it and use the executive's instrument in a business, even if you have the more expensive models. Review Source Diego A. Analista Digital Banking Used the software for: Less than 6 months ### "Bitrix 24: un buen prospecto para CRM" March 25, 2022 4.0 En general Bitrix 24 es una excelente alternativa a bajo y de fácil implementación para que las empresas pequeñas puedan contar con una plataforma de CRM para gestionar a sus clientes de una manera efectiva y los detalles que debe afinar para mejor como software no son tan riesgosos tomando en cuenta las ventajas que brinda al punto de ser un mini ERP. Pros Las ventajas de Bitrix 24 van más allá de un simple CRM para gestionar clientes, crear prospectos y sus respectivas promesas de atención. Esta plataforma tiene ciertas funcionales que lo hacen ver como una buena alternativa para tener un ERP en la empresa y que las diferentes áres vean como avanzan las ventas. Incluso, se pueden generar proyecciones y asignar metas de ventas para los miembros de los diferentes equipos. Cons Este software debe de mejorar algunos aspectos con el tema de la calibración de las gestiones en seguimiento. Es decir, cuando se le da una promesa como seguimiento, volver a llamar, no llamar más o venta distinguir entre criterios definitivos y promesas temporales. Son detalles mínimos. Switched from [Microsoft Excel](https://www.capterra.com/p/176574/Excel/) La gestión de los clientes en hojas de Excel es un poco complicada y en ocasiones se torna algo tediosa, cuando se requiere contactar a los clientes en momento específicos del día. Review Source Agnes Serwaa A. Web developer, product/graphic designer Real Estate Used the software for: 6-12 months ### "A good SaaS solution for all businesses" March 20, 2023 4.0 In general, Bitrix24 provides businesses with numerous advantages, such as increased efficiency, optimized workflows, and improved teamwork and collaboration among team members Pros I appreciate the simplicity of Bitrix24, and I also find the tutorials and clear instructions provided by the platform very helpful Cons It can be challenging to customize Bitrix24 to meet specific needs as the platform's customization options are limited Review Source CC Cristopher C. CEO Environmental Services Used the software for: Less than 6 months ### "I would never do business with this company unless you want to get ripped off. " October 14, 2023 1.0 Horrible mainly due to their integrated channel partner Kala Group Technologies who defrauded me and when I came to Bitrix for help, they were very rude and did not care about the pain I was going through. Pros At 1st glance it looks great, like their platform can do anything your businesses needed but it is false adervisting. Cons They do not actually manage their own business or customers, Instead, they pass you off to shady channel partners from all over the wold who lie and cheat to take your money. When you complain, they say (we have a no refund policy) Reason for choosing Bitrix24 Because their website and dozens of other places state they have a predictive dialer solution. This is what I was promised. I paid thousands of dollars and only after they took my money did they say no, they made a mistake but refused to refund me and threatened me. Review Source VS Vishal S. Digital Marketing Information Technology and Services Used the software for: 1-2 years ### "Bitrix24 is super all in one software" April 11, 2022 5.0 its very good experience Pros You can use as CRM, Task Management & Inbound Sales, Cons Customization will take more time you need to add multiple details for simple task Review Source Talk to a Capterra advisor for free and get results within 15 minutes.