# Page 17 | Bitrix24 Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 17 - Is Bitrix24 the right CRM solution for you? Explore 983 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/113540/Bitrix24/reviews --- Bitrix24 4.2 (983) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Page 17 - Reviews of Bitrix24 ## Showing most helpful reviews Showing 401-425 of 983 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use SG Sarbjit G. CEO / Director Information Technology and Services Used the software for: 2+ years ### "UX Wise too bad to understand where we needs to edit options" May 22, 2023 2.0 Average Pros Bitrix24 Chat only not video calls, IVR Call dropping issue. Leave Approving issue. Cons Lots of things, setup call with me. Not easy to type here. Alternatives considered [HubSpot Marketing Hub](https://www.capterra.com/p/171840/HubSpot-Marketing/) Reason for choosing Bitrix24 Price Wise Switched from [247HRM](https://www.capterra.com/p/148705/myHRSuite/)[LinkedIn Sales Navigator](https://www.capterra.com/p/228343/LinkedIn-Sales-Navigator/)[HubSpot CRM](https://www.capterra.com/p/152373/HubSpot-CRM/) In-Relevant Support and Documentation Review Source FN Fabrício N. CEO Computer Software Used the software for: 6-12 months ### "Estou gostando muito." March 18, 2024 5.0 Até agora só tenho boas experiências. Vou indicar para meus clientes. Pros \- Facilidade de implantação. - Quantidade de recursos impressiona. - Integração com o Google Agenda. - Gráfico de Gantt. Cons Dificuldade de criar dois gestores para o mesmo projeto. Review Source CAV César Augusto V. Team Leader Marketing and Advertising Used the software for: Less than 6 months ### "Reseña" May 24, 2023 5.0 Siempre puedes solucionar los problemas en la pagina de ayuda Pros Es muy fácil la integración. Muy versatil. Cons Quisiera que las conversaciones de los clientes siempre se redirigieran al agente responsable de la conversación, aunque NO este conectado Review Source Gregory N. Communications Director Marketing and Advertising Used the software for: 2+ years ### "Great Start-Up CRM" February 19, 2023 4.0 Pros I really like how easy it was to get started on the fly. Cons This service is fairly bare bones, which is great for me but could see issues with larger (5+ salespeople) orgs. Alternatives considered [HubSpot Marketing Hub](https://www.capterra.com/p/171840/HubSpot-Marketing/) Reason for choosing Bitrix24 Cost Review Source Alfredo B. Consultant Marketing and Advertising Used the software for: 2+ years ### "Jack of all trades" December 4, 2018 4.0 Overall it was a good experience and the value for money is great! Pros Bitrix24 is a jack of all trades in the software space. You can set it up to do many things, like project management applications, CRM, marketing platform, it has it all in one solution. Cons Because it's so robust, it sacrifices the user-friendliness and it's not that intuitive. The desktop app and mobile app tend to have problems. Review Source Abel A. Agent Hospitality Used the software for: Less than 6 months ### "Avis bitrix24" October 11, 2023 4.0 it's a good software that allowed me to have less time at work in the management of my company and to be closer to my customers, however it should review its price Pros allows me to reduce my working time in the management of my projects to be closer to my clients with simple and user-friendly software Cons what makes it less competitive with others is its high cost Review Source EG Elena G. Segretaria Accounting Used the software for: 2+ years ### "Utility " January 24, 2023 5.0 Pros Questo software ho iniziato ad usare dalla pandemia, per poter chattare con tutti i membri dello studio e poter condividere documenti, il lavoro da casa è stato agevolato, sembrava di essere in ufficio senza tanti sforzi Cons Non ho riscontrato nessun inconveniente Review Source HC Hilary C. sales & marketing Veterinary Used the software for: 6-12 months ### "bitrix 24 Morden marketing " June 6, 2019 4.0 cold calls, routine calls, call tracking, voicemail recordings and monitoring of workers phone usage from the office its better than using service providers like econet and netone Pros l had a chance to use bitrix24 at an internship for cold calling to customers it recognizes and picks up old numbers from previous calls which is handy when you are making bulk calls it allows for other incoming calls whilst you are own call, recording of phone conversation and keeping of a list of contacts its the good to go platform if you have WiFi and you need to do bulk calls it allows web conferencing which is just great at a work place. its easy to use too, and you don't need to maintain anything at all it can be configured to give voicemail and instructions to clients you only need headphones, and a computer it does not necessarily require a telephone to make calls one can monitor calls directly at the workplace, no need to wait for the service provider to give you a call log at the end of the month like we used to do with Telone and other Zimbabwean service providers Cons it is an expensive software to maintain Review Source AS Arpita S. Business Analyst Information Technology and Services Used the software for: 6-12 months ### "Bitrix24 is a masterpiece!" November 7, 2022 4.0 It was awesome and even the FREE version of Bitrix24 offers a lot more features for a SME to maintain their projects. Pros It has everything you need to manage your projects, while maintaining team collaboration as well external stakeholders can also get access to your application \[role permission restricted\] and provide live feedback Cons The application gets a little bit expensive when your team scales up and back then it's mobile application \[android\] was having a lots of bugs Review Source VR Verified Reviewer Head de Operações Marketing and Advertising Used the software for: Less than 6 months ### "CRM bom principalmente para integração com WhatsApp" January 5, 2023 4.0 Pros Utilizamos o Bitrix a cerca de 6 meses e tem sido bem positivo no ganho de agilidade e prospecção em vendas. Possui automações com WhatsApp o que possibilita criação de campanhas de inbound marketing fazendo ação cruzada com WhatsApp e Email. Até o momento está trazendo resultados bem positivos em nosso comercial. Cons Não há uma versão trial, e é necessário um onboarding bem feito para entender o software. Review Source VR Verified Reviewer Ceo Mechanical or Industrial Engineering Used the software for: Less than 6 months ### "I switched to bitrix 24 and I found it good enough for my work project " January 28, 2023 4.0 Pros The email campaign management feature is impactful. The software is easy to use. Cons The customer service is all bot/automation. No human to respond. Even though, 95% of your likely questions have been answered with their FAQ. Review Source CB Cheikh B. Bitrix24 revieuw Computer Hardware Used the software for: 6-12 months ### "Bitrix24 the best Tools for team management" January 28, 2021 4.0 Bitrix24 facilitates team management Pros Bitrix24 is an easy to use software, it allows you to manage the history of contacts or prospects and stored. The communication is unified so everything is managed in one platform such as project and sales management. I recommend it to medium sized companies or those just starting out. Frankly, it has everything you need to get off to a good start. Cons It's a good software, but to tell the truth, customer support is limited. Another thing is that the mobile version doesn't include all the features, especially when you're traveling. The server is also slow sometimes. Alternatives considered [Basecamp](https://www.capterra.com/p/56808/Basecamp/) Reason for choosing Bitrix24 Bitrix24 is available as a free version and offers a free trial. Review Source BR Bruno R. Diretor Marketing and Advertising Used the software for: Less than 6 months ### "Avaliação Bruno em relação a Bitrix24" May 29, 2023 4.0 Está me ajudando muito na parte comercial com CRM e na gestão do meu time de marketing. Anteriormente usavamos outra ferramenta mais básica mas a medida que a empresa foi crescendo fomos tendo que aprimorar os processos com novas ferramentas. Pros Gostei da interface e das funçoes conectou bem com meus processos comerciais Cons Pra quem usa inicialmente não é tão simples inserir as funções mas com bom estudo fomos pegando a pratica. Reason for choosing Bitrix24 Indicação de amigos Review Source DD Davide D. Consulente Marketing Restaurants Used the software for: I used a free trial ### "Utile per aziende molto strutturate" March 30, 2023 5.0 Pros È molto utile per aziende molto strutturate , con team di marketing grandi e molti venditori. Utile la funzione di project management Cons Troppo evoluto per il contesto in cui ero (ristorante). La pubblicità online diceva che era un ottimo software di marketing all-in-one per un ristorante....ma chiaramente chi ha fatto questa pubblicità non ha mai lavorato in un ristorante! Magari va bene per aziende più grandi e complesse, ma di sicuro no per piccole attività locali. Sarebbe utile anche avere guide che spieghino meglio come utilizzarlo. Alternatives considered [ActiveCampaign](https://www.capterra.com/p/79367/ActiveCampaign/)[resmio](https://www.capterra.com/p/129429/resmio/)[Keap](https://www.capterra.com/p/76390/Infusionsoft/)[Quandoo](https://www.capterra.com/p/177212/Quandoo/) Review Source MG Mariapia G. Accountant Consumer Services Used the software for: 1-2 years ### "My Experience With Bitrix24" March 26, 2024 5.0 Pros We have used Bitrix24 for project management and as a CRM and it has been amazing Cons No bad experiences with Bitrix24. It never disappoints Review Source Response from Bitrix May 8, 2024 Thank you for your review, Mariapia! It's great to know that our platform has been a reliable tool for your business without any disappointments. hank you for choosing Bitrix24, and we look forward to supporting your business's success in the future. VR Verified Reviewer Marketing Specialist Retail Used the software for: 6-12 months ### "Utile per l'agenda" August 24, 2023 4.0 Generalmente siamo soddisfatti di utilizzare il piano gratuito di Bitrix24 per la gestione del calendario condiviso. Pros Bitrix24 è molto utile come software di gestione del calendario condiviso aziendale. Grazie a Bitrix24 siamo sempre informati su eventuali riunione, call, meeting o appuntamenti, sia nostri che dei colleghi. Cons É un po' limitante dal punto di vista delle funzionalità e molte di esse sono a pagamento. Review Source Caren T. Administrative Support Marketing and Advertising Used the software for: 6-12 months ### "The software has a lot to offer but not that user-friendly" November 4, 2018 3.0 Bitrix24 has a lot to offer and I must say when a team gets to learn and get used to it, they will have a good online office to work on. However, the software is not that user-friendly and not that convenient to use. Personally, it took me quite a while getting used to the interface and everything within. It's not something I will actually recommend. Pros You can manage the software if you are the creator or the admin and create different workspaces; Hence, it's like working in an online office with different departments, discuss projects and other work-related tasks according to workspace. Cons The interface seem to be all over the place. It is not that user-friendly and needs some time getting used to its total functionality Review Source VR Verified Reviewer CEO Logistics and Supply Chain Used the software for: 6-12 months ### "Make a lot of promises, could not keep them" September 24, 2020 1.0 Extremely poor customer service. we were made a lot of promises by our US distributor that turned out to be lies. He was shady as a snake oil salesman. When we reached out to Bitrix direct, they kept saying they were looking into the issue and escalating it, then not responding. When I would get hold of someone, we had to start all over again and they would escalate again, repeat. I am currently waiting on a response from the 3rd time they have escalated. Pros Hard to say, we were never able to get the system set up before the US distributor stopped returning our calls. We currently are supposed to have a license, but they disabled our logins Cons We were made a lot of promises about this software that were not true. When we called our distributor on not following through on the promises, he stopped returning our calls. When I reached out to Bitrix direct, they would tell us they were escalating the issue, then not respond for over a week. Then when we did connect, they started it again and it's been over week with no response Reason for choosing Bitrix24 We thought we had a partner in Kala Group who could help us optimize the product. Turns out once they had our money, we didn't matter to them anymore. Review Source VR Verified Reviewer Account Manager Telecommunications Used the software for: Less than 6 months ### "Helpful CRM Tool" January 2, 2023 4.0 My own experience in Bitrix is good , It ha allowed to has the control of my business opportunities and has the visibility to a better following of my pipeline. Pros It is a useful CRM tool which allow a easy management of you daily work, projects. In Bitrix you can storage you huge data base of contact information , customers information. Also you can stablish task to others coleagues and make the following up. Cons The Bitrix app may is not so easy to use as the web version. Review Source HM Hamid M. Owner Wholesale Used the software for: 6-12 months ### "Batrix my favorite software" July 19, 2022 5.0 It took some days to know its operation. After i became expert i have never felt any problem. although it has many functions yet i enjoy to work on Bitrix24. Pros It has countless contacts, quotes, leads . It has support of many pipelines in many languages. It is popular all over the world . It is also popular because it is multi functional. Cons It is easy to use , easy to understand its functions. I had to learn only for few days. It has no complaint during working. I recommend to all business companies. Reason for choosing Bitrix24 Time is money. we always save time to solve our business issues on Bitrix24. This is why i never risk to use alternative. Review Source BO Bolanle O. Assistant Project Manager Food Production Used the software for: 1-2 years ### "Working with Bitrix24 has made task reporting superb!" December 28, 2022 4.0 Pros awesome app you can find that does almost everything you need for both project and task record Cons I have no Cons for Bitrix24, it does exactly what you want Review Source Ngenge Y. Telemarketer Computer Software Used the software for: Less than 6 months ### "Bitrix 24" July 4, 2022 2.0 It's helpful for projects time tracking, however, I can't really recommend it if you're looking forward to something more broad in functionality and worthtrustiness. Pros One positive impression I have about it by far its ability to provide good information the time spent on different projects. Cons Bitrix 24 cliams to be the best alternative for Ringcentral and other tools yet, they are not straight forward. I mean, the information this company displays on their homepage tends to completely bias what I got the first time I signed up with them. Apart from the fact that the customer service took long to reply back, they came in with a different pricing catalog totally different from what I saw on the company's homepage. I can't really recommend this company, however, you can try them out yourself. A business that offers misleading pricing information shouldn't be trusted( it's my opinion). After sticking around for 3 months, I also discovered that some of their functions do not really work as expected, making functionality Vs value for money very poor. I had to migrate to something better. Review Source EC Eduardo C. Coordenador Information Technology and Services Used the software for: 1-2 years ### "Ótima Experiência" May 22, 2023 5.0 Fácil interação entre usuários e grupos. Pros Praticidade de utilização e boa interação entre usuários e grupos cadastrados. Cons Recursos não pagos mais limitados. Poderiam abrir mais recursos mesmo sendo na chave gratuita. Reason for choosing Bitrix24 Testando e conhecendo produtos diferentes. Review Source Edison N. Musician Music Used the software for: 1-2 years ### "The most complete CRM on the market" December 31, 2022 5.0 Pros This program is very good for project management, it is very complete, the functionalities are very successful in the world of work, with this tool you can maintain communication with your work team in real time, send files and monitor what they are doing. Cons Contacting support is a challenge, you have to wait a long time to get an answer, please improve that. Review Source AT Amit T. CCO Information Technology and Services Used the software for: 2+ years ### "Bitrix24 an ultimate tool for overall business management" October 25, 2022 5.0 Pros Its an compressive tool for all business process usage Cons UI is needs a little touch up as for some users it may look too loaded Review Source Talk to a Capterra advisor for free and get results within 15 minutes.