# Page 19 | Bitrix24 Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 19 - Is Bitrix24 the right CRM solution for you? Explore 990 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/113540/Bitrix24/reviews --- Bitrix24 4.2 (990) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated April 24th, 2026 # Page 19 - Reviews of Bitrix24 ## Showing most helpful reviews Showing 451-475 of 990 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use GN Gervais N. CEL E-Learning Used the software for: 1-2 years ### "Complete and just perfect " October 12, 2021 5.0 Pros I absolutely like the CRM, and the HR Management. Also, the project management part Cons It can be not easy to use, at the beginning. Review Source Keith D. Manager Financial Services Used the software for: 2+ years ### "Give Bitrix24 All Your Attention " May 25, 2023 5.0 is an internet-based program designed to attach marketing tools and your company together in the most valuable and constructive way. Pros I’m infatuated with this lead generation tool. I love having a single system that has all of the functions to bring me leads, such as marketing, sales, funnel management, project supervision, call conferences, customer communication, customer feedback, and social media integrations. Cons After setting a couple configurations, I can see where they need to improve their marketing automation. Review Source MQ Mariela Q. CEO & Online Marketing Coach Marketing and Advertising Used the software for: 2+ years ### "Very useful collaboration tool" September 7, 2019 3.0 is very friendly user overall and the basic features are really useful that help teams collaborate and follow up on one another's role. The advanced features require further training. Pros Team chats and task management is really good. It has a Kanban view now and that makes workflow easier for visual team members. Cons Video calls and file transfers inside the chats are not that great. I have tried some advanced features around client management and they are really confusing to figure out. Review Source Juan Carlos E. SEO Computer Software Used the software for: I used a free trial ### "The ultimate tool to boost the productivity of my team" July 13, 2023 4.0 This platform has proven to be a valuable tool for project management in my team. It has provided structure, organization and greater efficiency in my tasks and projects. Pros I really like the ability to create projects, assign tasks and set deadlines in an efficient and orderly way, it has allowed me to keep a clear track of all activities and make sure everyone is aware of their responsibilities. Cons Easy to use and visually appealing, there are so many options and settings available that it can be overwhelming for less experienced users at first. This took me extra time to familiarize myself with the platform and take advantage of all its features. Review Source AC Alex C. Sales Consultant Telecommunications Used the software for: 1-2 years ### "Manual CRM That Takes As Long As Excel To Imput" July 31, 2019 3.0 I am overall not pleased with this CRM but for a small company in it's first few years, it is cheap and good for small projects. Do not use this is you have a prospects list over 1000. Pros It is very customizable and can get hard data turned into a spreadsheet. Cons Everything is manual input. Even the custom options do no have ease of use. There are glitches all the time to make you need to re-input data. All the extra applications they have are impossible to navigate. Customer Service was terrible at helping up recover our lost address for prospects and customers. You basically have to code to get what you want from this CRM. Alternatives considered [Salesforce Sales Cloud](https://www.capterra.com/p/61368/Salesforce/) Reason for choosing Bitrix24 Cheaper... Review Source NC Nestor C. Gerente IT Marketing and Advertising Used the software for: 1-2 years ### "Tienen mucho por mejorar" September 9, 2022 3.0 No ha funcionado para gestionar mejor los datos, organizarlos, enviar algunas automatizaciones. en general sirve pero las falencias que tienen son grandes. En todo caso mi mayor queja es el soporte, la verdad es algo lamentable, o le pagas a un partnert los cuales cobran al rededor de USD200 por una hora o tu CRM no va a funcionar. Pros Es una plataforma que tiene un diseño atractivo, no muy funcional eso si. Cons Tengo varios puntos: 1. El soporte es pésimo, pesímo es pésimo. Básicamente los asesores te responden, revise el helpdesk o contrate un partner que le ayude con la implementación. Aparte es supremamente demorada la respuesta. 2. El CRM no es sencillo de implementar y le faltan muchas cosas básicas. En nuestro caso como partners hemos enviado al menos 50 tickets los cuales nunca han sido solucionado y son funcionalidades básicas de cualquier plataforma. Review Source VR Verified Reviewer Independent consultant under contract Information Technology and Services Used the software for: 6-12 months ### "Where Have You Been All My Life Software" October 9, 2018 5.0 I used as an experiment and fell in love with it immediately. I am a software buyer for a company and using it on my own when I work from home keeps me organized. Pros It's free and indispensable for my daily life. I tried it and became hooked. I made it the software that controls my day. I love the intuitive GUI. Cons The free drive space is limited to 5MB and a low amount of free space in comparison to similar products. I wish I could integrate my instant messenger with the chat feature. I also wish I could port my Google Voice number into bitrix24 for use. Review Source VR Verified Reviewer Motion Design Marketing and Advertising Used the software for: 1-2 years ### "Best way to work with your Team" July 9, 2020 4.0 I had a good experience and noticed a big difference in monitoring teams from a distance. Pros Best way to work and communicate with your team, monitor the stages of your project, increase your sales, Keep in touch with your customers through different platforms and create your own hotsite. Cons I believe it can improve the layout, fix some small bugs and make the layout open to be completely changed depending on the usage. Review Source Abdelaziz A. Finance Accounting Used the software for: Less than 6 months ### "Outil de communication parfait " October 20, 2023 5.0 Pros C'est un logiciel fiable qui facilite la communication et la collaboration entre équipes, la gestion des clients. Son interface est très agréable avec des fonctionnalités avancées en gestion de projet Cons C'est logiciel qui m'aide beaucoup surtout dans la communication avec mes clients. Je le recommande Review Source DG David G. Desarrollador Information Technology and Services Used the software for: 1-2 years ### "La mejor opción para gestión de tareas para equipos pequeños o medianos" February 16, 2023 4.0 Pros Su solución gratuita, aunque con limitaciones, es perfecta para equipos pequeños. Además de ser una herramienta fiable para usar en el día a día. Cons Por desgracia, han desaparecido herramientas de la versión gratuita, con el tiempo. Review Source An N. President Design Used the software for: 6-12 months ### "Lots of functionality, still a little bit clunky" November 5, 2019 4.0 Project management is crucial in our global operations, the desktop and phone version really mitigates communication issues Pros This software does a great job integrating other cloud sharing platform which makes it easy for multi-platform users Cons There are so many features to navigate through it will take some time to get everyone on the same page Switched from [Google Sheets](https://www.capterra.com/p/169718/Google-Sheets/) Just an executive decision Review Source Oluwa Locheyi H. Agent Commercial Retail Used the software for: 1-2 years ### "Un meilleur logiciel CRM" October 19, 2023 4.0 Pros est un logiciel qui permet la gestion de projet, propose une meilleure collaboration en équipe et facilite l'automatisation du marketing. Cons propose un coût élevé pour les versions basic, standard et professionnel. Review Source VR Verified Reviewer Procurement Specialist Airlines/Aviation Used the software for: 6-12 months ### "Project Management done right with Bitrix24" September 12, 2019 5.0 So far it has been great and I'm sure we will continue working with it for a while. has helped us streamline processes, crease out issues and delegate tasks to the team very efficiently while giving the opportunity to track progress and be at the top of things. Pros offers a range of functions and extraordinary tools to help businesses and teams for managing projects. It is a unified platform that encourages collaborative use through the Activity Stream, wherein each member added in the team can track tasks, their progress and update any issues highlighted. Love the report generation feature and daily planning tools, without the need of multiple applications. I am happy with it being available on a range of devices and operating systems (iOS and android), so it is accessible even when I'm on the move. Cons No. delivers what it promises, nothing more nothing less. I am sure future upgrades will be even better. Review Source CA Claudio A. E-commerce manager Apparel & Fashion Used the software for: Less than 6 months ### "Completo ma curva di apprendimento alta" January 21, 2023 4.0 Pros Il software è completo di tutto quello che serve per gestire un progetto e collaborare con il team. Molte funzionalità e possibilità di aprire nuovi moduli. Cons Curva di apprendimento alta. Le tante funzionalità a volte portano a perdersi un po'. Alternatives considered [Microsoft Teams](https://www.capterra.com/p/168668/Microsoft-Teams/) Review Source Muhammad T. Digital Marketing Manager Real Estate Used the software for: Less than 6 months ### "Amazing CRM with many additional features" March 6, 2021 5.0 We love the as we just adopted this tool as CRM but then we explored the more features and started using them. Thanks for Bitrix24 team for making this brilliant tool. Pros We choose Bitrix for our compnay's CRM solution but I found that there are many more features which are useful for us. I love how we can manage leads from different sources on same platform. We have used the custom contact forms in our landing pages which works perfectly to collect the leads in . It's not just a tool Bitrix24 is a whole new world in crm industry. Cons We are still learning how to use the tool and found it little bit complicated in start to deploy but I think after learning how to use it properly it will be easy for us. Review Source Khothatso M. Freelancer E-Learning Used the software for: Less than 6 months ### "Offers everything you need for remote working." August 10, 2022 4.0 Pros is an amazing tool for effective workflow, especially when working in a team remotely. It offers communication as if we were in an office and we can chat, schedule meetings and manage tasks all in one tool. My overall experience has been great and I also like that I can time track my tasks and projects to meet deadlines. My colleagues and I really enjoy it. It has made everything more manageable and easier. Cons I haven't experienced any hassles using so I think its good to use. Review Source AB Andrea B. Project Manager Program Development Used the software for: 2+ years ### "Semplice e intuitiva " February 26, 2023 3.0 Utilizzandolo come standard comunicativo aziendali ho potuto appurare la buona qualità della soluzione, oltre che la sia robustezza tecnologica. Veloce e di semplice utilizzo. Pros Una soluzione semplice e intuitiva per gestire la collaborazione intra-aziendale. Il front-end è chiaro e di veloce utilizzo. Cons La UX potrebbe essere migliorata ma è complessivamente buona Review Source VR Verified Reviewer Sale agent Financial Services Used the software for: 6-12 months ### "Invoice " February 23, 2023 5.0 Pros It has good and clear templates which is easy to fill Cons Good and clear therefore easy to use hence no dislike Review Source AI Adamu I. Marketing Computer Software Used the software for: 6-12 months ### "Bitrix24 review " January 25, 2023 5.0 I will use this opportunity to thank the , because I achieved many thing for the help of Bitrix24 so I don't have anything to say except I said I'm thank for providing this very wonderful software Pros The is very easy to work and is very comfortable for me infat I enjoy use it Cons The thing I like less honestly I don't have problem for use it everything is absolutely perfect Alternatives considered [Dialogue](https://www.capterra.com/p/212991/Dialogue/) Reason for choosing Bitrix24 I enjoy used because is very comfortable for me at any time I want to used email work is very easy to used and is very suitable for any email work honestly I'm very comfortable for use Bitrix24 for email work Review Source MC Mallikarjunarao C. Sr.Analyst Food Production Used the software for: 2+ years ### "Best task Managing & Project management" September 29, 2022 5.0 Our confidence level will increase when the management recognize our effort. I personally felt proud when my management appreciated the effort by result measured by the Bitrix. Pros Very easy It shows the updated status of the project with in the team we can analyse and verify the projects with the proofs attached in the task management We can Analyae our ability in the team with it ranking system Cons Only thing is its cost. Pricing effects the good software growing ability Review Source AJ Alex J. Trainer Sports Used the software for: 2+ years ### "What could be worse than Bitrix?" July 31, 2019 3.0 Pros Unfortunately, I had a chance to work on for several years. It was a real torture. I understand that here you need to talk about the benefits of the service, but it's hard for me to find them. Is that the presence of telephony can be attributed to the benefits. Cons Bitrix has great functionality, but nothing works fine. Technical support for this closes his eyes. I can not fix anything myself, but the management requires me to do the work. I was very happy when I left the company and forgot about Bitrix, I hope forever. I do not advise anyone to work with this platform. Review Source Jhessily M. Reservas Internet Used the software for: 1-2 years ### "wonderful system" July 13, 2021 5.0 I love working with bitrix because I can monitor my leads by cell phone, making my day a lot easier and the effective way to be able to provide practical assistance to my customers. Pros I like the ease of being able to make calls and communicate with customers through email, providing excellent and professional service. Cons could have the video call option to further improve the system's efficiency Review Source GC Gabriel C. CEO Marketing and Advertising Used the software for: 6-12 months ### "ON PREMISE · UNA BASURA · NADA RECOMENDABLE" June 2, 2021 1.0 en la nube bien, en on premise. maldita la hora Pros No para de dar fallos, no vayan a adquirir una licencia On Premise, es una verdadera basura llena de fallos y problemas casi a diario. no deben comercializar ese producto por que es una verdadera estafa. cambiaré mi valoración cuando demuestren lo contrario. Cons Problemas constantes en la versión on premise. es una vergüenza Reason for choosing Bitrix24 por características y las posibilidades que vendió la consultora que resultó ser también un fracaso de soporte como partner. Review Source AI Arnaud I. Ceo Business Supplies and Equipment Used the software for: 6-12 months ### "Ceo" May 15, 2022 4.0 I received such à great expérience and I really liked most of its features and it pushes me to promote others Pros It is very important and easy to use software, it allows thé storage of documents and files. It allows us to manage customers effectively Cons He doesn't really have à lot of flaws if little bug overall it goes Reason for choosing Bitrix24 I hade chose it simple because i fond that it was one of the best products offered Review Source Libny L. Reservations Manager Hospitality Used the software for: Less than 6 months ### "Great CRM" February 24, 2021 5.0 We got a great deal on Black Friday and they have so many integrations and so many products that you will never end discovering new features. It was easy to learn how to use, they have multiple tutorials available for helping you understand and make a better use of the tools. We use the CRM, Contact Center, Project Management and Marketing tools and they all work perfectly together and have made our work so much easier. Pros Easy to set up, user-friendly, many integrations, tutorials available, have make work so much easier Cons Sometimes it's not easy to get a quick response from customer service, and we never had a proper training but it was easy to learn how to use. Review Source ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. Talk to a Capterra advisor for free and get results within 15 minutes.