# Page 20 | Bitrix24 Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 20 - Is Bitrix24 the right CRM solution for you? Explore 990 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/113540/Bitrix24/reviews --- Bitrix24 4.2 (990) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated April 24th, 2026 # Page 20 - Reviews of Bitrix24 ## Showing most helpful reviews Showing 476-500 of 990 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use VR Verified Reviewer CEO Internet Used the software for: 1-2 years ### "Empower your online business with bitrix24" January 15, 2023 5.0 Overall, I had a very good experience with bitrix24 and I will recommend it to my relatives and other users ,best application Pros Bitrix24 is a very good management platform that has several features, including customer service management, document management and saves a lot of time, its interface is very easy to use. Cons In my experience, I have not encountered anything bad with bitrix24.it works very well Review Source VR Verified Reviewer IT Application Manager Financial Services Used the software for: 2+ years ### "Small Product with lot of insight" December 26, 2022 4.0 Operations with bitrix was great we got lot of support from team whenever required and we were able to do customization with software Pros Auto ticket generation in backend once integration was done with system like CMS, Websites and Mobile Application Cons Less Creative Dashboards and Reports which can be improved with todays standard Reason for choosing Bitrix24 Automation with bitrix was easy Review Source Houyamne A. UI Designer Marketing and Advertising Used the software for: Less than 6 months ### "Worst web builder ever used " July 22, 2023 2.0 We haven't gotten the best of its solutions. Personally, My experience with Bitrix has been very poor Pros What is really enjoy about Bitrix is its customer support experience. The company has dedicated customer service agents spread almost around the world. I remember, one of their customer service used to follow up with me and provided a lot of advice as to how to use their services.This approach was remarkable as I know just a few companies who are able to work this way. Cons Here are some of the reasons why I don't really like Bitrix:-The company is very diversified, they offer just too many services, and at a point, it's hard to actually determine what they are good at doing.-Very poor user interface with too many features-The subscription plans are very high and there are just too many limitations.-Its website builder still lacks many advanced components of a good website builder.-Task management feature is below average and needs improvements. Review Source AU Adachi U. Marketer Marketing and Advertising Used the software for: Less than 6 months ### "Bitrix24 Review" March 31, 2022 5.0 Bitrix24 has been amazing. I have been able to experience most of its features and an is a software I can recommend. Pros Bitrix24 can automate your sales and marketing for instants Bitrix24 notifies your teammates by sending a reminder of what action they need to take to interact with a client. It also creates an email template that can be sent to your potential client and it schedules a sale call task automatically, whenever a client is captured. Cons Bitrix24 is difficult to set up because of the way that it accompanies a ton of extra elements, programming, and specialized instruments. need a manual to sort out some way to introduce it on your framework and to utilize a venture the executive's instrument these additional elements will simply occupy rooms on your framework and customer support system is very poor. Even with the premium versions. Switched from [ConVox](https://www.capterra.com/p/134502/ConVox/) I switched because I was looking for a platform that has more features. Review Source Arnie S. Owner & President Construction Used the software for: 1-2 years ### "Warning! They will delete your data for inactivity with barely any warning." July 31, 2017 1.0 Pros It was a fairly good system until they deleted the entire account while I was out on extended leave. Support was OK, functionality was reasonable. Cons The fact that over a year's worth of data was deleted by the company. They only notified the administrator & not the other 5 users on the account. Nothing is perfect, but deleting 18 months of data after 6 weeks of "inactivity" is absurd. People go away on sabbatical, maternity leave, have extended medical leave or bereavement. The emails they did say hid the warning messaging so far in the subject & email, that you wouldn't have been able to tell them from marketing emails from the company. Their customer support was RUDE, unapologetic, and defensive. Review Source gN gabriel N. engenheiro de manutenção Mechanical or Industrial Engineering Used the software for: 6-12 months ### "Precisa melhorar" December 29, 2022 2.0 Razoável Pros Custo zero para utilizar, tornando uma boa opção para economia Cons visual e user experience. Comparado com outros softwares de gestão, o bitrix24 tem o pior layout de todos, tornando ruim a visualização e interação. Switched from [monday.com](https://www.capterra.com/p/147657/monday-com/) Qualidade deixou a desejar Review Source VR Verified Reviewer Multimedia Designer Marketing and Advertising Used the software for: Less than 6 months ### "Bitrix is awesome for CRM!" February 24, 2023 5.0 Pros I use this once while i am in Sessions Live. And this is really cool. Able to learn it easily since it’s really user friendly. Cons Nothing, but maybe i hate it when it is down. Review Source Chris H. Founder, CEO and Catalyst Used the software for: 1-2 years ### "This is a very good general platform that does a lot of things well but nothing excellently." November 22, 2017 3.0 Good project planning and content sharing. Pros It's all-encompassing nature and generous pricing plan make it attractive for start ups. Once you have started using it you are hooked! Cons There are often too many places to file, communicate and store information which can make it difficult to find information unless you are disciplined. Review Source VR Verified Reviewer Quality Lead Internet Used the software for: 1-2 years ### "An simple yet powerful CRM Tool." December 31, 2018 4.0 We use Bitrix 24 in few of our projects. It has helped us a lot. Pros Solid email marketing integration and other popular tools. centralized communications and collaboration Has an option to automatically record phone calls. Open channels feature is really good. Cons UI can be improved. Apart from that I don’t see any issues with this tool. Review Source Amira A. Certified User Experience Design Course E-Learning Used the software for: 1-2 years ### "I totally loved working with bitrix! " January 24, 2019 5.0 Good one. Definitely recommended Pros It is some time ago but I remember: I loved the personalization of the system: we could easily spread tasks throughout the team, keeping track of all the problems or great things appearing! Cons Every once in awhile the server had a problem. That was kind of annoying but did not happen too often. Review Source José Z. Banquier Financial Services Used the software for: 1-2 years ### "chat en direct" October 18, 2023 4.0 Agréable Pros Le logiciel permet de faire des suivi, les chat Cons La téléphonie n'est pas de haute qualité difficile d'accès Review Source VR Verified Reviewer Full Time Translator Publishing Used the software for: 6-12 months ### "We finally found that Doc when we need it " November 2, 2021 4.0 Pros All the features related to documents are very important to us such as Document Generation, Document Management and Document Storage. We have a lot of "paper" work and a very little time. The software really make a difference here. Cons However, It lacks No-Code Development, File Storage and Document Coding & Control. Alternatives considered [Ravetree](https://www.capterra.com/p/160262/Ravetree/) Review Source Oscar M. Account Executive Information Technology and Services Used the software for: I used a free trial ### "God but kinda confusing." February 6, 2022 4.0 Pros It's an awesome CRM a lot of different features, have many integrations with SMS, phone, etc. Sure, an option to be considered. Cons I use the free version, and has a lot of limitations, of course make sense to pay for more functionality, but we should be able to test before buy. Alternatives considered [Pipedrive](https://www.capterra.com/p/132666/Pipedrive/)[Salesforce Sales Cloud](https://www.capterra.com/p/61368/Salesforce/) Review Source VR Verified Reviewer Strategic Account Manager Internet Used the software for: 6-12 months ### "Collaborative CRM tool!" May 26, 2020 5.0 I think Bitrix24 is suited for any size of organisation, hence i definitely recommend it. Pros We have been using Bitrix for its CRM features. We use it to track all the leads in a single dashboard. Its a collaborative tool where multiple stakeholders can post and comment about their activity. My experience with Support has been superb. They are welcoming and are always available. Cons I think perhaps the pricing could be a challenge. They could consider coming up with a cost effective plan Review Source edna luci G. university senior technician Entertainment Used the software for: I used a free trial ### "the CRM that revolutionized my business" May 2, 2023 5.0 The ease of use of the platform has been essential for all team members to quickly adapt to Bitrix24 and use it effectively. Customizing the platform according to my business needs has also been very helpful, as I can tailor it to fit my processes and workflows. Pros The user interface is very friendly and easy to use, which has been key for me and my team to quickly adapt to the platform. I also really like the ability to customize the platform according to my business needs. Cons Could be improved is the integration with other external tools, such as social networks or third-party applications. Although Bitrix24 has many built-in features, in some cases it might be useful to be able to connect with other tools for greater efficiency in certain tasks. Review Source EOS ELISANGELA OLIVEIRA S. ADVOGADA Judiciary Used the software for: 6-12 months ### "ELOGIO AO SISTEMA" March 18, 2024 5.0 FERRAMENTA QUE FACILITA O DIA A DIA, AGREGA SEGURANÇA, RAPIDEZ E AGILIDADE AO TRABALHO! Pros PRATICIDADE E RAPIDEZ DE ACESSO AO SISTEMA! Cons DIFICULDADE EM DIFERENCIAR O USURÁRIO, USANDO MESMO LOGIN. Review Source Jose M. Business Development Associate Computer Software Used the software for: 2+ years ### "Not the beset CRM" October 31, 2018 3.0 Pros It does allow you to have control on your leads, call them, text them. Cons It does have some issues when dowloading the app, it doesn't have everything included. Review Source VR Verified Reviewer Client Services Lead Used the software for: 1-2 years ### "Great Project and Collaborative Framework" May 3, 2018 4.0 Nice app for communication, collaboration and project and assignments tracking Pros The application enables collaboration and teamwork, making it easy to communicate and share information on tasks and milestones. Cons The cost is a major hindrance for most small organizations. The company could also improve on their customer support Review Source NA Nicolas A. Auxiliar de controlador Accounting Used the software for: 6-12 months ### "Good CRM" December 26, 2022 5.0 We pick Bitrix for our compnay's CRM arrangement however I observed that there are a lot more highlights which are valuable as far as we're concerned. I love the way we can oversee leads from various sources on same stage." Pros It allows me to be able to communicate with different departments within my own company. Cons The CRM framework is so loaded with bugs and awful little subtleties they havent even contemplated. Their webmail is the most terrible truly thing I have seen. Review Source EB Eliel B. Técnico civil Animation Used the software for: 6-12 months ### "Control de asistencia " October 10, 2022 4.0 Excelente página marca asistencia realizan tareas de trabajo Pros Controla cada una de las asistencias de un empresa Cons Aveces se pone muy lento el internet y no para marcar Review Source HM Hanne M. Marketing Director Management Consulting Used the software for: 2+ years ### "The best growing CRM you didn't know about" August 13, 2018 5.0 Just like my title, this is indeed the BEST CRM you didn't know about!!!! Free or paid!!! Pros It has more to offer than most CRMs out there, especially more than paid ones like Salesforce. You get your customer base tracking, CPQ, intranet, project and task management, and more. The best part is that most companies can use the free version to do everything. I used it with my last business which I had for 5 years, at which I had 8 employees, with 5 affiliates in other countries, and never needed to upgrade to paid version. Cons If you run into any issue with their app, they will make you upgrade, even though the very basic notion of installing and logging in shouldn't be a $39/mo cost for life. I feel this should be most basic working need. Review Source BW Babajide W. Software Engineer Health, Wellness and Fitness Used the software for: 1-2 years ### "Best CRM App" December 28, 2022 4.0 Pros It is the most complete CRM App in this generation.It is very easier to use and most especially it is user friendly.I call it One-In-All-App. Cons It takes time to know all its functionality. Review Source Zuhairah A. Senior Executive Banking Used the software for: Less than 6 months ### "My Bitrix24 review" January 31, 2021 4.0 We have discontinued from using the platform as some integration is not supported by this platform and the free features is simply not feature rich enough to running a complex project. Pros Bitrix offer a clean and minimalist user interface that is easy to navigate around it. It can be used to managing task and acted as a CRM to smoothing the customer support tools related. Cons It can be access both from a stand-alone platform also from cloud base browser and smartphone, but the mobile version is too clunky unlike the stand-alone platform. Review Source AD Ajay D. President Environmental Services Used the software for: 1-2 years ### "Bitrix24" August 20, 2020 5.0 We use this software daily to track customer calls. It has been a helpful tool. Pros Great features as a CRM software and phone system. The reports that can be pulled are helpful to analyze the success of your sales/program Cons The support is a little slow to respond at times and the cost of the software is a little expensive. Review Source VR Verified Reviewer Gestion de clientèle Accounting Used the software for: 6-12 months ### "Mon avis " October 23, 2023 5.0 Pros Il facilite la bonne gestion d'entreprise à distance avec des fonctionnalités de chat et de collaboration. Cons Bitrix24 propose une version gratuite avec des limitations de stockage et de nombres d'utilisateurs. Review Source ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. Talk to a Capterra advisor for free and get results within 15 minutes.