# Page 25 | Bitrix24 Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 25 - Is Bitrix24 the right Project Management solution for you? Explore 989 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/113540/Bitrix24/reviews --- Bitrix24 4.2 (989) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated April 24th, 2026 # Page 25 - Reviews of Bitrix24 ## Showing most helpful reviews Showing 601-625 of 989 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use MH Mohamed H. Marketing Manager Architecture & Planning Used the software for: 6-12 months ### "Excellent service " June 6, 2023 4.0 Pros I love how easy it is to setup and use, the arrangement of information and the interface is perfect Cons it is considered a little bit on the pricey side for the professional version but this is due to the inflation we currently have in my country "Egypt" Review Source NN Nicolò N. Giardinaggio Furniture Used the software for: 1-2 years ### "Molto impegnativo " April 1, 2023 5.0 Pros Software è molto facile da usare lo consiglio Cons Magari la grafica del sistema dovrebbe essere migliorata Review Source sK sanu K. scientist Education Management Used the software for: 6-12 months ### "Task and project management" February 13, 2023 5.0 Bitrix24 is a comprehensive collaboration and communication platform that can help businesses streamline their processes and improve productivity. Pros it is highly appreciated by its users for its wide range of features and tools, which allow businesses to manage a variety of tasks and processes all in one place.The platform offers a user-friendly interface, making it easy for employees to get started and be productive from the very beginning. Cons Some users have reported that the platform can be complex and difficult to navigate, particularly for those who are new to project management software.Bitrix24 has limited integration capabilities with other tools and systems, which can be a challenge for businesses that use a variety of software solutions. Review Source carlos P. Coordinador Used the software for: 1-2 years ### "My experience in this software is very good and useful to work in a team." May 1, 2018 4.0 The benefits I got are improvements in group work, improvements in sales coordination with my team. Pros I like that I can manage my own sales groups, create email marketing campaigns, easy scheduling and video conferences. Cons I have nothing negative to say about this sofa rather I recommend it to all users very practical and useful when doing a good team work. Review Source OM Olga M. Group Internal Auditor Retail Used the software for: 1-2 years ### "A good system with many features" May 21, 2019 4.0 Pros In Bitrix24, the user interface looks very attractive. Using the chat of this system, it is convenient for me to communicate with members of my team, and its many functions provide easy project management. Cons We had to wait for a response from the support service for several days and had to solve the problem on our own. I did not like the application for a mobile phone. Review Source SGM Stig German M. Partner Retail Used the software for: 1-2 years ### "Helps with many everyday tasks" May 23, 2019 4.0 Pros Bitrix24 helps my team members solve most of our daily tasks and it’s convenient for me to manage project management. It connects freely to social networking platforms, and is regularly updated. Cons Inefficient support service, the answer from which comes with a significant delay. Some features do not work. Periodically there are difficulties with setting the start time. Review Source CZ Carlos Z. Designer Non-Profit Organization Management Used the software for: 1-2 years ### "Great value and customer support" February 19, 2018 4.0 We are a small company. We research A LOT of project management solutions before setling on one. We choose Bitrix because of it´s features and value. Pros \- The value (features compared to price by user) - The chat it´s great. - The calendar it´s great. - The task creation and configuration can be a little intimidating, but it´s very powerfull when you grab the hang of it. - The CRM seems good (we did´t use it). Cons It isn´t for everyone. Some people of the team (a minority) just coulnd´t use it on daily basis. We used the version before some recent design changes, so that may be different now. Review Source OT Oleg T. CEO Computer Software Used the software for: 1-2 years ### "Telephony works fine" July 31, 2019 5.0 Pros The biggest plus of the platform is the support of high-quality IP-telephony. For many people, there is no CRM for some reason, or there is, but with a bad connection. I like working with Bitrix24. Cons Frustrated in this service only technical support. Often, formal replies come from her instead of solving problems. Tech support leaves its customers alone with problems. Review Source GM Gustavo M. Director Ejecutivo Management Consulting Used the software for: Less than 6 months ### "Uso el calendario de momento y me funciona muy bien. " March 18, 2024 5.0 Pros Lo fácil de manejar y que hace lo que dice. Cons Nada aún, la experiencia ha sido buena. Review Source RB Ruslan B. CEO Computer Software Used the software for: 1-2 years ### "The system helps us to control the reception and processing of applications" September 21, 2018 4.0 Pros When we were a small company, our specialists easily processed applications that were received by phone, Skype, e-mail, but as soon as the number of customers exceeded 100, we had problems: the employee forgot to fill out the report, urgently to master CRM. It was Bitrix24. We have set up accepting applications, we can monitor employees who are now much less likely to "forget" to do some work. Cons Not all the functionality of the system works perfectly, and the tech support does not work in the evening and on weekends, this creates certain inconveniences. Review Source Nathan R. CEO Used the software for: Less than 6 months ### "Everything one needs to run a business in one stop" January 23, 2018 5.0 You can basically have everything in Bitrix24 to run your business. It is something that I think will help you grown and achieve more sales. Pros Bitrix24 has gone above and beyond delivering the tools to have communications, CRM and integrating your business. It is not a joke, it is not a simple task to impress me and to make me feel that there is just a lot of things offered... well Bitrix24 has done just that. You can get started with the free parts and grow from there. The next level is a 39 USD with doesn't feel very cheap but for what you are getting it is absolutely not bad. It is CRM, Chat, Online Files, Online Colaboration, Calendars, everything!! Cons This actually can be a bit of "too much" at the beginning, you are starting with everyting on the get go. So you have to understand and setup everything so it will work for your company. Review Source SF Stuart F. President Computer Software Used the software for: 6-12 months ### "The platform helps to establish communication within the company" July 31, 2019 5.0 Pros Previously, our managers searched for customers and entered their data into their database. But after leaving the company, the base was often lost. Now we have adjusted this process. All contacts are stored on Bitrix, where any of our managers can view them. Cons The platform is quite complicated, you have to train new employees for a long time. Usually our senior managers are engaged in this, but they no longer cope with the load. Soon it will be necessary to hire an individual for this work and pay him a bet. Review Source MLR Mike Lester R. Systems & Methods Head Real Estate Used the software for: 6-12 months ### "Bitrix Universe is expanding!" January 9, 2019 4.0 Overall, Bitrix24 FREE plan would suffice any small business needs. It is a very generous offering and perhaps the most generous of all. However with the not so modern user interface, Bitrix can only take the passenger seat in the CRM arena. Pros I was looking for a cloud CRM for one of the smaller companies I manage and Bitrix24 just hits the spot in terms of the functionalities of a full featured CRM and it does so much more than that. Recently they have introduced Sites, and an Online store so they are already targetting eCommerce companies who would most probably be other well-known CRM in the market. Cons What I least liked about Bitrix24 is that the software is quite overwhelming with all its features. The UI is extremely full of text and does not conform to the modern interfaces of today's applications. If they have a revamp planned, the user interface would definitely my recommended one to start with. Review Source Mandar P. Senior Manager Marketing and Advertising Used the software for: 2+ years ### "Best Solution " September 3, 2018 5.0 Pros All solutions are with Bitrix24 - CRM - Telephonic Conversion - Task Manager - Video Chat and Live chat - HR solutions Cons Live chat design should be minimal as currently taking half of space of my website. Review Source Funmilayo W. Human resource executive Entertainment Used the software for: Less than 6 months ### "Tracking made easy" July 20, 2020 4.0 Pros Easy to use... you need maximum a day training and you can navigate yourself afterwards Cons Hmmm too many features and it’s a bit hard to navigate Reason for choosing Bitrix24 We wanted something affordable and easy to use and Google reviews recommended Bitrix24 so I suggested to the team Review Source Romain S. Comptable Accounting Used the software for: I used a free trial ### "Excellent logiciele des gestion des tâche " October 20, 2023 4.0 Pros Fonctionalité est parfaite , facile a prendre et a utiliser , surtout la gestion des tâche et la planification Cons Pas encors vecu un inconvenient le prix est couter pour les petite enterprise Review Source BJ Bheesam J. Sr. software engineer Telecommunications Used the software for: 1-2 years ### "Good collaboration and communication tool for small to mid size business" May 23, 2018 4.0 Pros A good and secure tool for effective communication, collaboration, lead and client management. It's searching tool is powerful and great, provides easy integration with other systems to optimize and automate marketing campaigns. Have lot of other features like streamlining etc. Qualitative CRM , E-mail marketing and feature like telephony provide it a good stand against any other software in the segments, but again this is not my best when compared to sales force. Cons User interfaces are too complex in some area, as all the feature are bundled in one so no way to get CRM or project management separately. Tutorials can be improved. slow on window OS and spell check is not upto the mark. Review Source AB Alex B. Director Education Management Used the software for: 6-12 months ### "Most functions do not work" December 23, 2019 4.0 Pros At Bitrix24, I liked the large number of features for working with colleagues. I especially liked IP telephony. Most CRMs either do not have it at all or are hard to configure. I also liked the custom kanban boards. They can be completely redone for the tasks of the business. Cons In Bitrix24, only IP telephony works well. Other functions do not work well. For example, our passwords in the SIP PBX are stored in the clear. This is a clear mistake, but support did not want to deal with this problem. Review Source MD Maria D. MarComManager Electrical/Electronic Manufacturing Used the software for: 6-12 months ### "CRM for doing business" March 27, 2019 4.0 Pros Good project management system, honed under Kanban. Everything is collected in one program - the collection of customer data, and the management of transactions and tasks. Internal social network allows you to share ideas among employees. Cons Their technical support is better not to remember: it answers for several days, it does not help with the solution of the problem. Easier to do everything yourself. Sometimes the data is lost - the same contacts. On the phone, the application I did not like. Review Source Mary B. Project Manager Used the software for: Less than 6 months ### "Basic, but nice" May 29, 2018 5.0 Pros It is a pretty simple, yet very nice system for management Teams and orders. I used it not for a very long time, but liked the simple design and proper email notification features, which doesn't SPAM you, but provides proper information. I know recently they have added video calls, which is a great addition! Cons We turned away from this product, since we were not able to adjust our processes to the flows it offered, but other then that it is a proper product Review Source Betty M. Founder E-Learning Used the software for: 1-2 years ### "A great team collaboration tool" January 7, 2022 5.0 Great tool that saves alot of time Pros The automation features are truly amazing and the CRM is great Cons It is a bit complex for starters and the basic plan can be revised to accommodate small businesses Review Source MR Matteo R. Fotografo e Grafico Photography Used the software for: Less than 6 months ### "Ottimo software con sistema telefonico" July 16, 2023 4.0 Pros Ottimo software per analizzare al dettaglio le vendite dell'azienda o per analizzare il proprio programma Cons Le analisi di mercato su questo software vanno riviste un po'; sì, danno molti dettagli, ma basilari e non specifici Review Source awogor M. Editor In Chief Marketing and Advertising Used the software for: 2+ years ### "Bitrix24 Is an All in One CRM and Collaboration Platform" October 9, 2019 5.0 I can integrate my social media account, and above all, their email service is one of it's kind and it's helped my business drastically in collaboration. Pros Bitrix24 is a complete Workspace software and Customer Relation Mangement software to organize and manage all your work in one place including collaboration and live streaming to social media. Bitrix helps to integrate your social media accounts and helps you manage them within as well. Cons Bitrix24 can be somehow complicated for the beginning, but with time, you get used to it and can work almost with little or no supervision. Reason for choosing Bitrix24 I saw the adverts on YouTube, and I searched for the reviews and got some positive reviews from users then i decided to move to it. Review Source MdLD Maria de Lourdes D. COO Hospitality Used the software for: I used a free trial ### "Seems powerful, but it's a bit confusing " April 24, 2022 4.0 Pros The fact that it could be a hub for all operations, with contact lists, project management capability and knowledge center Cons It was quite confusing, and I needed something a bit more flexible so that I could trim what was not necessary and keep the solution lean Alternatives considered [Airtable](https://www.capterra.com/p/146652/Airtable/)[ClickUp](https://www.capterra.com/p/158833/ClickUp/)[Notion](https://www.capterra.com/p/186596/Notion/) Review Source VR Verified Reviewer Client Service Manager Marketing and Advertising Used the software for: Less than 6 months ### "My experience with Bitrix24" February 15, 2019 4.0 It's great! I recommend using this especially if you are using call and email marketing. They also offer a trial so you can try it yourself before you invest in it. Pros What I like about bitrix24 is we can use it as a team, we can make a call, we can do an email blast and everything that a company is using. Cons What I like least is that anytime soon you need to add space for your team to continue using it. Especially if all the team's email were sync and it will cost more space for them. Review Source ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. Talk to a Capterra advisor for free and get results within 15 minutes.