# Page 28 | Bitrix24 Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 28 - Is Bitrix24 the right Project Management solution for you? Explore 983 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/113540/Bitrix24/reviews --- Bitrix24 4.2 (983) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Page 28 - Reviews of Bitrix24 ## Showing most helpful reviews Showing 676-700 of 983 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use AA Abdulrahman A. Co-Founder Information Technology and Services Used the software for: 1-2 years ### "it is very easy small online ERP solution for small companies" May 4, 2019 4.0 Pros I like how easy it is to handle all my team's tasks over my phone. Cons I did had a problem with them regarding my account, as I was travelling and not active on it for a while, it got deleted. Review Source DH Dong H. Solution Consultant Information Technology and Services Used the software for: 6-12 months ### "Easy to manage tasks" May 27, 2020 3.0 I feel comfortable with bitrix24. It can fit 50% of my requirements. Pros Easy to create tasks by projects and control time for each tasks. It also provide calendar and giant chart to help me control the status of each task. Cons Limit of reports and dashboard in bitrix24. I would like to have more report informations to help me take an overview about project. Review Source AN Abigail N. Social Media Specialist Architecture & Planning Used the software for: Less than 6 months ### "A Complete Toolkit For Small business" November 14, 2016 4.0 In my quest for free marketing software, I came across Bitrix24, and as always I was impressed by the features… and the Price. So, I signed up and BAM I was met with a dashboard field with features and details and that chat box at the right-hand corner. I got overwhelmed and closed the tab. A week later I was ready to give it another try so I came back and took the time to go through the features but it was still too daunting. So, I closed the tab again. Not ready to give up on a free CRM, I downloaded the software thinking the clusters were only in the online version. I was wrong. Bitrix24 is packed with features I would normally be excited about but the interface is messy and the user experience made it hard to come back a fourth time, and even though I did, I still wish the dashboard was less overwhelming. Despite all the cons, Bitrix24 IS an amazing software. The CRM features are just as amazing as Hubspot CRM, I loved the workgroup segmentations as well as the “My Workspace” segmentation. The telephony feature and the webmail feature is amazing. The applications “Marketplace” offer lots of free tools that make Bitrix24 even better. The dashboard is less cluttered now, which is great as I am now able to play with all the features that attracted me in the first place, they still have a lot of work to do, as while the left side has been arranged to nice “pockets”, the right side of the dashboard still needs some work. Pros The CRM and email marketing features are amazing so is the tasks, work mail, and the telephony feature. Cons There has been a major improvement in the interface, it is less cluttered than it used to be. Bit the right side of the dashboard is still a bit cluttered. Review Source FR Filipe R. Engenheiro de Produto Automotive Used the software for: 6-12 months ### "opinião sobre Bitrix24" March 16, 2023 4.0 Pros Interface facil de usar e intuitiva, ampla gama de recursos e funcionalidades, preço acessivel em comparação com outras soluções similares no mercado. Cons algumas funcionalidades são difíceis de configurar, a velocidade do software por vezes é baixa e o fluxo do trabalho por vezes também é confuso. Review Source OR Olivia R. Administrative Assistant Used the software for: Less than 6 months ### "good communication gets across" February 6, 2019 4.0 Overall I thought it was interesting tool and love the layouts. Pros 1\. I personally like the part were you can add your own personal touch and decorate the background with a picture that reflects your mood or just a style you like similar to what you would do in your email. 2. The layout of the different heading tabs makes it a bit easier to find what you are looking for. 3. You get up to 12 users to use this tool for free compared to some other management tools that only gives you option of 5 persons. Cons 1\. This was not the tool for my team as we found it a bit difficult at first to navigate through this tool even for the administrator. 2. Works best for those who are more tech savvy. Review Source KH Karla H. Used the software for: 6-12 months ### "my crm for excellence" January 19, 2018 5.0 Pros it's easy to integrate in my company, your live chat helps me generate a lot of lead per day, your task management is great, your newly updated mobile app works perfect Cons I do not like the way to send automatic mails it is a bit difficult to make the configuration of an autoresponder, and the price at the beginning is a bit high Review Source Great O. Web & Graphic Designer Computer Software Used the software for: I used a free trial ### "A productive CRM Software" March 28, 2019 4.0 I am still on my trial experience but Its has been quite a productive software. Pros Bitrix24 has a beautiful and elegant User Interface. A good software as a social network for organizations. Organizations can easily manage projects among teams. It has reduced the amount of email sending in the organization because of its messaging and chat system. Cons As a Nigerian organization, Its expensive for us here. It would have been very useful to many organizations if the price was a bit cheaper for us. As an Admin you cannot make too much customization, its a WYSIWYG. Improvement needs to be done on the grammarly plugin. It works poorly on Bitrix24. Its unable to synchronize with Active Directory. Review Source VR Verified Reviewer Sales and Marketing Manager Information Technology and Services Used the software for: Less than 6 months ### "One stop solution for your Leads" April 27, 2019 4.0 Bitrix24 is good for leads management but need some improvements in terms of design. Clock in - Clock out sessions add good amount of sugar. Pros Good software to manage your leads. Reminder for follow ups is the best part. Cons The interface design does not look so attractive as far as other softwares of this kind are concerned. Review Source MJ Marija J. Sales Consumer Electronics Used the software for: 1-2 years ### "Bitrix is ​​a very good program for companies" April 4, 2019 5.0 Pros In a very simple way through the Bitrix connects everything necessary to conduct business. Cons It's a little complicated for users who are first time lucky with such a program. Review Source Austin M. Software Analyst Pharmaceuticals Used the software for: Less than 6 months ### "Bitrix24, your colourly immersive task manager" July 6, 2023 3.0 We used Bitrix24 to help with task management for our team, worked wonders whenever we uploaded files within that specific task. Pros I think the most useful thing we use with Bitrix24 are the task management tools that it has, allowing for a variety of states and commentaries that really work well within the app. Cons I think the free version could have a lot more tools available to test within the app, maybe restrict and apply some different limits rather than blocking accessing a place with a premium feature. Review Source JF JOSE F. JEFE Insurance Used the software for: Less than 6 months ### "CUMPLE CON TODAS LAS EXPECTATIVAS " March 18, 2024 5.0 EXCELENTE CUMPLE TODA LA EXPECTATIVA . Pros CRM TAREAS CALENDARIO SEGUIMIENTO AGENDA Cons TAL VEZ ALGUNAS HERRAMIENAS COMO CALL CENTER , NUMERO SUSTITUTO , NO LOS ENTIENDO . Switched from [Todoist](https://www.capterra.com/p/149339/Todoist-for-Business/) BITRIX HA CUMPLIDO LA EXPECTATIVA QUE SE ADAPTA A MI TRABAJO . Review Source Adam B. Internet Sales Manager Law Enforcement Used the software for: Less than 6 months ### "Great for small businesses!" April 25, 2018 5.0 Pros I love that it is possible to use this CMS free of charge. It is intuitive, easy to navigate, and has all of the necessary features to satisfy the needs of a small business. Cons Would be nice if there were more ticket types. Technical support could be more helpful and available. Review Source AV Aleksei V. Used the software for: I used a free trial ### "Easy to learn, for project manager !" October 1, 2018 4.0 Pros With Bitrix21 projects are handled easily and quickly, the free option has been enough for us who are a small company, twelve users in free mode! you can integrate social networks, has chat, you can share documents, deploy projects graphically, in short a tool that looks like a Swiss army knife. Cons As I said is a Swiss army knife, the learning curve, is a little pronounced if you want to use all functions, for example permissions for users, the administrator needs to configure everything perfectly to work properly or the other members of the team are limited in some of its functions, you need a button that does everything automatic, otherwise everything ok. Review Source VR Verified Reviewer Support Developer Computer Software Used the software for: 2+ years ### "A lot to be desired" March 23, 2019 3.0 Pros Simple UI, easy for users to enter in data. Cons Lots of features lacking, custom field options aren't great, hard to migrate things, API leaves a lot to be desired in terms of functionality. Support team takes forever to reply & misinterprets a lot of issues - they're also way too eager to close the support requests. Review Source VR Verified Reviewer web developer Computer Software Used the software for: Less than 6 months ### "task management and business management software " September 22, 2019 5.0 my overall experience is not good with this software Pros it can keep software projects, project tasks, business contacts also. can assign task to users with time frame. Cons it s very hard to manage users and need additional knowledge to use this software. little bit hard to understand. Review Source FAK Felicia Ann K. Student Higher Education Used the software for: 2+ years ### "Bitrix24" January 12, 2020 5.0 Nice, it's an all in one, multi optional program that includes and offers not only a quick demo but self setup of a personal business number if you choose and you are able to collaborate amongst your employees or colleagues Pros I'm able to combine my email and business together it shows the information and data related to sales . Cons Not a word to say negative on bitrix24, very resourceful product with multi aspects towards business use Review Source CC Cody C. Customer Service Administrator Sports Used the software for: I used a free trial ### "It comes super close to encompassing so many aspects of the business and to replace other tools" September 30, 2018 5.0 Pros I set off to find the one CRM that would hold many aspects of our business under one umbrella and remove the need for a variety of apps. It offers decent CRM and lead management capabilities and it gets very close to substituting our other team collaboration tool. There is a lot to take in, so I dove in taking a big breath. I’ve heard about Britix24 from other sources and users so I was informed beforehand. My highlights: Workflow automation -- automatically triggered rules or actions Email integration Whenever someone interacts with a record, the creator of that record gets notified of any activity on it Timetracking and users’ timesheets Customizable workflow processes Complex sales funnel You can use web forms for lead management You can choose between a Kanban view or a traditional view Integration with a good range of third party apps Cons I’m in two minds about the UI – on one hand I like that Britix24 has so much to offer and I need to remind myself that the ultimate goal is a one-stop CRM, but there’s a lot to take in and it can feel overwhelming; however the settings are not pushed upon you as Britix24 gives you choices all the way through though the customization options could be more accommodating. Review Source NT Neeraj T. Developer Computer Software Used the software for: 6-12 months ### "Using it from last 1 year in my office as CRM, task Management and to track employees work progress." August 1, 2018 4.0 This is too costly but really a great solution for agencies. Pros 1) Easy to use 2) You can integrate popular 3rd party apps like dropbox, Google Docs, Trello and other popular services too. 3) Cloud based solution 4) Self Hosted Solution is also available too 5) Different packages as per your requirment 6) Webmail 7) 30 days trial without any fee 8) you can use their services free upto 12 users on cloud based solution Cons 1) Too costly as compare to other services 2) Their Self hosted solution is also too costly Review Source John S. Social Media Consultant Marketing and Advertising Used the software for: I used a free trial ### "A popular all-in-one business management and collaboration software." February 28, 2023 4.0 Bitrix24 is a comprehensive and user-friendly business management and collaboration platform. While it may not be the best fit for everyone, it's a great option for small businesses or startups on a budget, or those who are looking for a comprehensive all-in-one solution. Pros A very comprehensive platform that includes a wide range of tools for managing your business. You can use it to manage your CRM, projects, tasks, communication, and more.The platform has a lot of integration options, so you can connect it with other tools and platforms you use in your business. This can help you streamline your processes and improve your overall efficiency. Cons The platform has a lot of features, and it can take some time to learn how to use them all effectively.Can be expensive for larger businesses or those with more complex needs. Review Source SF Samanth F. Executive Assistant/Associate Insurance Used the software for: Less than 6 months ### "Great Interface & Customer Support" December 10, 2018 5.0 Pros This CRM is packed full of options and functionality even at the FREE level. After looking at and using numerous CRM's for my side freelance business, I decided to go with Bitrix 24 and I am impressed (maybe a little overwhelmed) with how much it encompasses. The other thing that really impressed me was the client services. I''m using the free version and the customer support is fantastic. I'm looking forward to learning a lot more over the coming weeks. Cons I really don't have any cons. As I mentioned a little overwhelming just how much content there seems to be but once I know my way around I'm sure this will be a pro not a con. Review Source Cristina Marcano L. E-Coach Senior ILC Academy Professional Training & Coaching Used the software for: Less than 6 months ### "For you who are a consultant" January 30, 2019 5.0 Pros It is very well suited to consulting firms. It implies the complete management of the sale of your clients as well as the management of quotations, invoices, databases, control of projects and monitoring of them. Something I liked is that you have access to a user manual so you can learn how it works quickly and as a support for this, you also have an explanatory video. It is a collaborative system for what makes it special for consulting processes. It is an easily accessible platform. Cons I do not have any situation that could report as negative on this system, on the contrary I like it a lot. Review Source SD Simone D. Direttore Marketing Information Technology and Services Used the software for: 6-12 months ### "Buon strumento per la gestione delle task dei progetti" April 28, 2023 4.0 Pros Molto semplice e intuitivo per la creazione e gestione dei progetti con la possibilità di assegnare task e tenere sotto controllo il flusso delle lavorazione aziendali. Cons Si potrebbe migliorare la gestione delle task per le tempistiche di lavoro dedicato dai singoli utenti di un progetto. Review Source VS Vladimir S. Freelance Recruitment Consultant Outsourcing/Offshoring Used the software for: 6-12 months ### "Very powerful platform" May 2, 2022 5.0 Very positive. Pros Wide variety of tools integrated into one platform, cross-compatibility. Cons It takes time to get a hold of user interface, sometimes it may seem not so intuitive. Review Source Hoang L. Messenger bot expert Internet Used the software for: Less than 6 months ### "Best free CRM and more than that" February 13, 2019 5.0 Excellent Pros Free but even more powerful than many CRM systems out there. Multi-user and multi-channel communication. There are many robust features. Cons Too many options made it hard to set it up. Better onboarding and video for each usecase are needed. Review Source SS Shreyansh S. MarkOps Associate Staffing and Recruiting Used the software for: Less than 6 months ### "Could be the David to the Goliaths out there" January 27, 2023 3.0 Pros Bitrix24 is very much streamlined compared to similar tools. And it is a great starting point for new companies. Cons The look & usage doesn't feel premium, it feels more like a tool just out of the garage. Review Source Talk to a Capterra advisor for free and get results within 15 minutes.