# Page 3 | Bitrix24 Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 3 - Is Bitrix24 the right Online CRM solution for you? Explore 990 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/113540/Bitrix24/reviews --- Bitrix24 4.2 (990) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated April 24th, 2026 # Page 3 - Reviews of Bitrix24 ## Showing most helpful reviews Showing 51-75 of 990 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use MM Mathew M. Summer Talent Intern Financial Services Used the software for: 6-12 months ### "Bitrix24 is flexible and scalable" December 2, 2025 4.0 It makes communication easy with you team, you can assign tasks, get tasks report in real-time and act accordingly to enhance performance. Pros I like it's stability and scalability, This tool handles complex tasks and simplifies the tasks workflow. It offers a variety of services including communication services. Cons It's complicated to beginners as it requires complex system setup and it's pricing high to small businesses Review Source Response from Bitrix December 3, 2025 Thank you for sharing your valuable feedback on your daily use of Bitrix24, Mathew! We look forward to continuing to support your business's growth and success. AS Aaron S. Graphic Designer Computer Software Used the software for: 6-12 months ### "i like Bitrix24 because of its collaboration" January 12, 2026 4.0 Pros Bitrix24 offers a lot of features in one platform, from project management to communication and CRM. It can be useful if you want everything in one place. Cons There are many collaboration tools available, including chat, tasks, and file sharing. It’s helpful for keeping conversations and work centralized, especially across departments. Review Source Response from Bitrix January 21, 2026 Thank you for choosing Bitrix24 and for taking the time to provide us with your feedback, Aaron! Robert G. Inhaber und techn. Leiter Information Technology and Services Used the software for: 2+ years ### "eb24DIGITAL.de" April 9, 2025 4.0 Bestes CRM, was wir in den letzten 15 Jahren kennengelernt haben! Pros Das ich es selber für mich und meine Kunden einstellen und anpassen kann! Cons Das man sich alles selber aneignen muss. Review Source Response from Bitrix April 16, 2025 Thank you for sharing your positive experiences and constructive feedback on Bitrix24, Robert! We're here to support your continued success with Bitrix24 and are keen to make your experience even better. JH Jamie H. Executive Vice President at FEVO Information Technology and Services Used the software for: 1-2 years ### "A complete but dense platform" March 26, 2026 5.0 Bitrix24 offers a lot of features in one platform, which can be very useful when managing different aspects of the business. Pros It combines CRM, project management, and communication tools in one place. This helps reduce the need for multiple platforms and keeps everything more connected. Cons Because of the number of features, it can feel overwhelming. The interface is not always the most intuitive, especially at the beginning. Review Source Response from Bitrix March 27, 2026 Thank you for your comprehensive review of Bitrix24, Jamie! Our goal is to provide a versatile platform that supports a variety of work processes and team dynamics, and it sounds like Bitrix24 is aligning well with your needs. Nonjabulo S. Marketing Officer Education Management Used the software for: 1-2 years ### "Bitrix24 Review" December 14, 2024 5.0 My overall experience with Bitrix24 has been good, but a bit tricky at first. It’s great for managing tasks, team communication, and projects all in one place, which helps keep everything organized. However, the setup can be a little confusing, and it took me some time to get used to all the features. Pros You can manage tasks, chat with your team, and even handle customer relationships all in one place. It’s super convenient and keeps everything organized without needing a bunch of different apps. Cons What I liked least about Bitrix24 is that it can feel a bit overwhelming at first because there are so many features. The interface isn’t always the easiest to use, and it can take some time to figure everything out. Switched from [Zoho CRM](https://www.capterra.com/p/155928/Zoho-CRM/) I switched from Zoho CRM to Bitrix24 because I needed an all-in-one solution that combined CRM features with project management, team collaboration, and task tracking in one platform. While Zoho CRM was great for managing customer relationships, I found Bitrix24 offered a more complete set of tools that helped me manage both my sales processes and my team’s work in one place. Bitrix24’s integration of communication tools, file sharing, and task management made it easier to stay organized and collaborate with my team without needing multiple different apps. Review Source Response from Bitrix January 21, 2025 Thank you for sharing your valuable insights and experiences with Bitrix24. We're delighted to hear that the unified platform design of Bitrix24 have met your expectations, making it easier for you to manage various aspects of your business in one place. VM Vinod M. Director of Global Operations Logistics and Supply Chain Used the software for: 2+ years ### "For our ops team, bitrix24 mixes communication and task tracking." July 2, 2025 5.0 It has served as a replacement for a hodgepodge of spreadsheets, emails and chats. Now our team works from a unified dashboard, which significantly accelerated tracking shipments and making decisions. Pros The CRM, task management and chat functionality all work seamlessly. We utilize it to manage shipments, assign tasks and maintain all vendor communications. Cons Bitrix can be daunting to beginners too many modules and functions to check before you can start your search. Review Source Response from Bitrix July 9, 2025 Thank you so much for taking the time to share your detailed feedback on Bitrix24, Vinod. We're thrilled to hear that you've found our platform to be a powerful ally in fostering collaboration and boosting productivity within your company. GF George F. Volunteer Support Worker Civic & Social Organization Used the software for: I used a free trial ### "Exploring Bitrix 24 " November 4, 2025 4.0 Thus far I have been exploring the suitability of the product for our use, I like the flexability. The free plan option is very useful for evaluation and small businesses that might struggle with the monthly plan cost. Pros Britrix 24 seems to be quit intuative, though the terminolgy is very US orientated. I like the flexability of the product. Cons The AI Assistant is very clunky, The terminolgy, it took a while to get a handle on the workflow that Bitrix uses. Review Source Response from Bitrix November 12, 2025 Hi George. Thank you for choosing Bitrix24 and for taking the time to provide us with your feedback. We look forward to continuing to support your firm's growth and success. ZAM Zaira Alejandra M. Asistente Human Resources Used the software for: Less than 6 months ### "Ideal si trabajas en equipo... o si estás solo y quieres orden" April 10, 2025 5.0 Mi experiencia con Bitrix24 ha sido una mezcla. Por un lado, me ayudó mucho a centralizar todo lo que antes tenía repartido en varias herramientas: tareas, chats, documentos, etc. Eso me hizo trabajar más ordenado y ahorrar tiempo. Pero por otro lado, la curva de aprendizaje fue un poco pesada, y algunas funciones clave todavía se sienten limitadas o mal desarrolladas. Aun así, si no necesitas algo súper avanzado y quieres tener una solución todo-en-uno, puede ser una buena opción. Pros Lo que más me ha gustado de Bitrix24 es que todo está en un solo lugar. Antes usaba una app para tareas, otra para hablar con el equipo, otra para guardar archivos... y era un caos. Con Bitrix24 tengo el chat, los proyectos, los documentos y hasta el calendario todo junto. También me gustó que se puede usar desde el navegador sin instalar nada raro, y que tiene muchas funciones aunque uses la versión gratuita Cons Siento que todavía le faltan cosas importantes. Por ejemplo, no tiene etiquetas para organizar tareas y eso hace que todo se vuelva un poco confuso cuando tienes muchos proyectos en marcha. La segmentación dentro del CRM también es bastante limitada, lo cual complica filtrar bien la información. A veces el sistema se traba o ciertas funciones no cargan bien, como si necesitaran mantenimiento más seguido. La interfaz también podría ser más intuitiva, cuesta encontrar algunas opciones y no todo está bien organizado. Además, la parte de gestión de recursos y de asignar bien el tiempo del equipo es muy básica, esperaba algo más completo en ese aspecto. Review Source Response from Bitrix April 16, 2025 Thank you for such a creative and detailed review of Bitrix24! We're delighted to hear that you find our platform to be a versatile and valuable tool for your business. If you have any further feedback, suggestions, or need assistance with any aspect of Bitrix24, please don't hesitate to reach out. ES Elias S. Marketing Coordinator Financial Services Used the software for: 1-2 years ### "Solid All-in-One Business Platform" September 9, 2025 5.0 Pros I like how Bitrix24 combines CRM, task management, and communication tools, helping keep everything in one place. Cons There are so many features that it can feel cluttered, and finding the right tool often takes too many clicks. Review Source Response from Bitrix September 17, 2025 Thank you for sharing your positive experiences and constructive feedback on Bitrix24, Elias! MN Maryanne N. Sales Specialist Broadcast Media Used the software for: 2+ years ### "Intuitive Platform For Managing Tasks & Projects " January 14, 2025 5.0 It is amazing getting everything that you need in one platform that is also easy to use and it is also cheap. Pros This is an all-in-one platform that has all the features and tools that I really need to do my business. It is amazing because it has AI-assistant which makes work more simple. Am able to have video conferences with my colleagues to communicate on sustain things at ease. This platform is always helpful to me. Cons Bitrix24 is fine by me and has no issues. Review Source Response from Bitrix January 15, 2025 Thank you for sharing your positive experiences about Bitrix24, Maryanne. We're here to support your continued success with Bitrix24 and are keen to make your experience even better. CO Carla O. Manager Medical Practice Used the software for: 2+ years ### "Bitrix gets the job done." June 4, 2025 4.0 Used Bitrix for patient enrollment to pull up their accounts and keep notes on services or appointments. Pros Can be used for more than one thing. Similar to Salesforce, it was meant for another type of function but works just fine for our purposes. Its got a lot of features that are very helpful. Cons The navigating can be difficult depending on what you are trying to do. If you leave a page, you have to start completely over. Review Source Response from Bitrix June 17, 2025 Hi Carla! Thank you for sharing your positive experiences and constructive feedback on Bitrix24. We're here to support your continued success with Bitrix24 and are keen to make your experience even better. VR Verified Reviewer Diretor Marketing and Advertising Used the software for: I used a free trial ### "Tornando minha experiência melhor!" March 13, 2026 5.0 Ainda estou no caminho do teste, até aqui parece um caminho novo, porém na expectativa de entender melhor que poderei obter com o app Birtrix24! Pros Auxilio com inteligência artificial, e outros fatores, como promover vendas, onde deverei ainda operar! Cons Por em quanto continuo no teste, espero encontrar ótimas surpresas do app, para meu trabalho no dia dia! Review Source Response from Bitrix March 17, 2026 Thank you for sharing your positive experiences on Bitrix24. We're here to support your continued success with Bitrix24 and are keen to make your experience even better. VR Verified Reviewer Administrative assistant Hospital & Health Care Used the software for: 6-12 months ### "Bitrix24 is outstanding interface" February 18, 2025 4.0 Overall experience with bitrix24 is good . its flexibility and interface is outstanding Pros I liked The most liked feature is bitrix24 all in one approach.its providing a wide range of tools within a single platform .bitrix24 is convenient,easy & simple output for all type of businessess. bitrix24 can be accessed from any device through internet Cons Bitrix24 have full of advanced features.so if you have less knowledge then you have to learn Review Source Response from Bitrix February 27, 2025 Thank you for choosing Bitrix24 and for taking the time to provide us with your feedback. We look forward to continuing to support your firm's growth and success. ITORO E. Deputy Head Contracting and Account Management Hospitality Used the software for: 1-2 years ### "Bitrix24 is a 5-star Software" January 3, 2025 5.0 I have been using bitrix24 for the past one year and I can bold say it's the best. With a wide range of features, bitrix24 delivers excellence across its features including and not limited to, Time management, project managements, file managements, reports, Conference meetings, Client managements, website managements, Team Management and a whole lot more Pros Bitrix24 is an all-inclusive workspace software. Most interesting feature for me is CRM Cons nothing to dislike about bitrix.24 it surpasses all other related software Switched from [Trello](https://www.capterra.com/p/211559/Trello/) Bitrix24 offered more value and ease of use as compared to Trello Review Source Response from Bitrix January 15, 2025 Thank you for sharing your valuable feedback on your daily use of Bitrix24. It's great to hear that our platform plays a crucial role in your project management, reports, communication, and overall functionality within your organization. We look forward to continuing to support your business's growth and success. Miguel P. Director Marketing and Advertising Used the software for: 1-2 years ### "MI EXPERIENCIA CON BITRIX24" November 6, 2024 5.0 Me ha parecido muy bueno bitrix24. Entre más lo uso, más lo valoro y más provecho le saco Pros es bastante útil para la productividad de las compañias. Junta muchas soluciones que se integran entre todas muy bien y permiten automatizarse, lo cual hace el trabajo del equipo mucho mas facil, asi como el seguimiento a las negociaciones/tiquets de soporte de los clientes Cons Por ahora nada.. todo lo he podido resolver con la documentación o el acompañamiento de los asesores de soporte Reason for choosing Bitrix24 versatilidad, costo por usuario. Switched from [Notion](https://www.capterra.com/p/186596/Notion/)[HubSpot CRM](https://www.capterra.com/p/152373/HubSpot-CRM/) HUbspot es muy costoso y no tiene tantan funciones integradas. Notion es muy bueno pero con las gestión de proyectos de bitrix pude ahorrar ese costo Review Source Response from Bitrix November 26, 2024 Thank you for sharing your positive experiences and constructive feedback about Bitrix24, Miguel! We're here to support your continued success with Bitrix24 and are keen to make your experience even better. Ricardo B. Diretor Paper & Forest Products Used the software for: 2+ years ### "Avaliação Ricardo" November 6, 2024 5.0 No geral a experiência é muito boa. O Bitrix é uma ferramenta prática e funcional. Pros Ferramentas de tarefas, CRM, Telefonia, Criação de Sites. Cons Dificuldade com mensagens, grande dificuldade de implementação, compreensão e funcionamento do consentimento de e-mail marketing. Fomos muito prejudicados pois na implementação ninguém nos ajudou com isso e também não é tão fácil assim de configurar uma maneira de identificar os cadastros que permitiram ou não o consentimento. Isso foi muito traumático, ficamos praticamente 1 ano sem poder mandar e-mails. Alternatives considered [Pipefy](https://www.capterra.com/p/144848/Pipefy/)[Kissflow](https://www.capterra.com/p/149470/KiSSFLOW/) Reason for choosing Bitrix24 Porque o Bitrix incluia outras ferramentas, que no momento foram muito interessantes. Switched from [Pipefy](https://www.capterra.com/p/144848/Pipefy/)[Kissflow](https://www.capterra.com/p/149470/KiSSFLOW/) Porque o Bitrix incluia outras ferramentas, que no momento foram muito interessantes. Review Source Response from Bitrix November 26, 2024 Hi Ricardo! Thank you for taking the time to share your feedback and experiences with Bitrix24. Your insights are crucial to us as we strive to make Bitrix24 the best it can be for our users. LB Luiz B. Diretor comercial Mental Health Care Used the software for: Less than 6 months ### "Médio para baixo...diria que uma nota 4,5" May 27, 2025 3.0 Até o momento não muito feliz, pois como dito acima estamos sem tempo para descobrir os acessos e atalhos da ferramenta Pros Dinâmico , mais simples que os concorrentes, um layout bem legal, acesso rápido, menu prático e muitas funcionalidades. Cons Tutoriais não muito claros, nos tutoriais os passos estão muito superficiais e temos que perder muito tempo para descobrir as funções. Alternatives considered [monday CRM](https://www.capterra.com/p/245800/Monday-CRM/) Reason for choosing Bitrix24 Avaliei e acredito ser mais simples e objetivo Review Source Response from Bitrix May 29, 2025 Olá, Luiz! Thank you for taking the time to share your feedback and experiences with Bitrix24. Your insights are crucial to us as we strive to make Bitrix24 the best it can be for our users. CG Christian G. Estratega digital Entertainment Used the software for: 6-12 months ### "Respuestas adecuadas a las preguntas" May 29, 2025 5.0 Pros Ayuda con el manejo de multiples procesos en cuanto a eficiencia, es muy completo en cuanto a módulos de trabajo. Cons A veces el soporte tarda en responder, quizás sea por la zona horaria en que me encuentro. Sin embargo siempre responden, Review Source Response from Bitrix May 30, 2025 Thank you for sharing your valuable feedback on your daily use of Bitrix24, Christian! We look forward to continuing to support your business's growth and success. DV Daniel V. Manager Mechanical or Industrial Engineering Used the software for: 2+ years ### "Bitrix24 un potenciador de negocios" November 3, 2024 5.0 Excelente programa y en innovación permanente. Pros La automatización inteligente de procesos permite dar un orden a todas las actividades empresariales. Aplicando las reglas de automatización en cada uno de los embudos ayuda mucho a que se tendga un control y seguimiento de cada uno. En mi empresa se ha usado mucho la base de conocimientos para que el personal esté entrenado en el uso de la aplicaicón y esto ha ayudado a que la curva de aprendizaje sea más rápida. La consolidación de redes sociales en canales abiertos es fantástico y permite una gran forma de aprendizaje. Cons Que en la telefonía no existen números disponibles para Ecuador y si bien se pueden usar otros números de otros países, esto no suele dar la confianza suficiente a los clientes para poder responder llamadas. Luego se que existen otras formas de implementación de telefonía pero aun se ha hecho dificil omplementar. Quizá por se una mejora nueva, se requiere de una carga inicial del inventario a través de un tercer software, creo que eso se mejorará con el tiempo Alternatives considered [Odoo](https://www.capterra.com/p/135618/Odoo/) Reason for choosing Bitrix24 Otros necesitan soportes locales y costosos de implementación Review Source Response from Bitrix November 26, 2024 Hi Daniel! Thank you for sharing your positive experiences and constructive feedback about Bitrix24. We're here to support your continued success with Bitrix24 and are keen to make your experience even better. JF Jean F. Gerente de Operaciones Electrical/Electronic Manufacturing Used the software for: 1-2 years ### "Tiene todo lo que un profesional de oficina necesita" November 5, 2024 4.0 Me ha servido como agenda, planificador, asignador de tareas a otros miembros de mi equipo y para realizar trazabilidad de gestiones. Es un apoyo de gestión muy grande Pros De forma gratuita te entrega herramientas de gestión que en otros software de gestión web te cobran. Cons La app móvil no es tan intuitiva y dinámica como su versión web. Ahí faltan mejoras. Alternatives considered [Trello](https://www.capterra.com/p/211559/Trello/) Reason for choosing Bitrix24 Porque trello cobra por herramientas que en bitrix son gratuitas Switched from [Freshdesk](https://www.capterra.com/p/124981/Freshdesk/) Bitrix tiene mas herramientas que permiten medir de mejor manera el control de gestión y seguimiento histórico de ellas Review Source Response from Bitrix November 26, 2024 Thank you for sharing your valuable insights and experiences with Bitrix24, Jean! We're delighted to hear that the simplicity and unified platform design of Bitrix24 have met your expectations, making it easier for you to manage various aspects of your business in one place. mY marcos Y. Gerente Graphic Design Used the software for: 2+ years ### "ao mesmo tempo que é simples e prático, consegue ser robusto" October 31, 2024 5.0 muito boa, e as evoluções principalmente dentro de tarefas e projetos ajudarm muito Pros da evolução, sou usuario desde 2018 e de lá para cá houveram várias inovações interessantes Cons existem algumas configurações, principalmente em tarefas e projetos, que eram muito boas, mas foram retiradas, mesmo solicitando o retorno sou ignorado Alternatives considered [monday.com](https://www.capterra.com/p/147657/monday-com/) Reason for choosing Bitrix24 custo, robustez, somos umas empresa com mais de 170 pessoas conectadas Review Source Response from Bitrix November 8, 2024 Olá, Marcos! Thank you for sharing your positive experiences and constructive feedback about Bitrix24. We're here to support your continued success with Bitrix24 and are keen to make your experience even better. jP julie P. Commerce Warehousing Used the software for: 2+ years ### "Bon CRM pour le suivi des prospects, simple et structurant" May 22, 2025 4.0 Un outil efficace pour gérer nos prospects. Le suivi est facilité, tout est centralisé et accessible à l’équipe. Pros Interface claire, gestion des prospects bien structurée. Facile de suivre les relances et le pipe commercial. Cons L’outil propose beaucoup de fonctionnalités que nous n’utilisons pas. Dommage de payer un abonnement complet pour un usage limité au CRM. Review Source Response from Bitrix May 23, 2025 Hi Julie! Thank you for choosing Bitrix24 and for taking the time to provide us with your feedback. We look forward to continuing to support your firm's growth and success. jcF jose carlos F. Assessor Judicial Judiciary Used the software for: 2+ years ### "Serviço excelente e personalizável " October 30, 2024 5.0 uso o Britrix24 conheço a mais ou menos a uns 5 anos e ja usei em 2 negocio meu. Revenda de carro, foi um sucesso Serviços de advocacia tambem estar sendo um sucesso NOTA 10 A EQUIPE BITRIX 24 Pros A interface da plataforma e muito linda o site inteiro e lindo e agradável isso e fato! O que mais me encantou foi o fato de tudo ser editável e ajustável, isso favorece as empresas adequarem a ferramenta de acordo com suas necessidades. Hoje trabalho na área da advocacia, e foi incrível o quando a ferramenta se adequou as minhas necessidades e as necessidades empresarial. ja usei o bitrix24 em outro negocio que possuo, e incrível como se encaixa perfeitamente a diversos tipos de negócios. Cons O plano do Bitrix24 e muito caro, o que torna inviável para minha contabilidade. E claro que um serviço como Bitrix24 oferece, merece o preço que e cobrado, pois e excelente em termos de qualidade e de suporte. Como a minha empresa e de pequeno porte ainda há recursos para migrar para o plano pago ainda, e tendo como principal fator e que os recursos gratuito ja oferecem tudo que preciso para gerenciar as demandas da empresa. Alternatives considered [Agendor](https://www.capterra.com/p/191403/Agendor/)[RD Station](https://www.capterra.com/p/180098/RD-Station/)[HubSpot CRM](https://www.capterra.com/p/152373/HubSpot-CRM/) Reason for choosing Bitrix24 Pelo fato de quase tudo ser editável. Eu achei crucial para o Bitrix24 ser o que e hoje! Review Source Response from Bitrix November 18, 2024 Thank you so much for taking the time to share your detailed feedback about Bitrix24. We're thrilled to hear that you've found our platform to be a powerful ally in fostering collaboration and boosting productivity within your company. VR Verified Reviewer IT Consultant Construction Used the software for: 1-2 years ### "Sehr flexible Software" November 15, 2024 5.0 Pros Bitrix24 ist sehr flexibel anpassbar an alle Erfordernisse. Cons Die Rechteeinstellungen der Benutzer ist sehr umständlich. Alternatives considered [SAP Business One](https://www.capterra.com/p/214667/SAP-Business-One/) Reason for choosing Bitrix24 Preisunterschied Switched from [Xentral Software](https://www.capterra.com/p/185775/Xentral-Software/) schlechte Anpassbarkeit, Eher Beta Status der Software. Schlecht programmiert. Review Source Response from Bitrix November 27, 2024 Thank you for sharing your positive experiences and constructive feedback about Bitrix24 JU Jamie U. Gerente de Ventas Leisure, Travel & Tourism Used the software for: Less than 6 months ### "Comentarios Green Stone." April 15, 2025 4.0 Se ha requerido de bastante esfuerzo para permanecer con ustedes. No me he cambiado porque usar otra plataforma va a ser lo mismo en cuanto al aprendizaje y costos de configuración. Pros Las automatizaciones. Los embudos para organizar los contactos y seguimientos. Cons Se requiere de bastante tiempo para entenderlo y usarlo correctamente. Las configuraciones pagas son muy elevadas. No he podido usar el Wazzup en las sección de proveedores. El envío de masivos por correo electrónico no tiene un editor de plantillas de calidad, y las estadísticas no me convencen. Reason for choosing Bitrix24 Es el que ví que ofrecía más funciones en un solo lugar, aunque el envío de correos masivos no estpy muy convencido aún. Review Source Response from Bitrix April 16, 2025 Thank you for taking the time to share your feedback and experiences with Bitrix24, Jamie. Your insights are crucial to us as we strive to make Bitrix24 the best it can be for our users. ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. Talk to a Capterra advisor for free and get results within 15 minutes.