# Page 6 | Bitrix24 Reviews 2026. Verified Reviews, Pros & Cons | Capterra

> Page 6 - Is Bitrix24 the right Online CRM solution for you? Explore 991 verified user reviews from people in industries like yours to make a confident choice.

Source: https://www.capterra.com/p/113540/Bitrix24/reviews

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Bitrix24

4.2 (991)

Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/)

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Last updated June 3rd, 2026

# Page 6 - Reviews of Bitrix24

## Showing most helpful reviews

Showing 126-150 of 991 Reviews

Sort by:

Most Helpful

Rating

Company Size

Reviewer's Role

Length of Use

Frequency of Use

HH

Henrique H.  
Designer Gráfico  
Marketing and Advertising  
Used the software for: Less than 6 months

### "Parabéns pelo trabalho"

October 31, 2024

4.0

tem sido de bastante qualidade, tem facilitado todos os processos aqui na equipe

Pros

Muitos serviços em um lugar só, a área de projetos é excelente e mantém a equipe muito organizada

Cons

Muitas ferramentas são limitadas a planos muito altas, por exemplo, os serviços de automação que poderiam vir para um plano mais baixo

Switched from

[Trello](https://www.capterra.com/p/211559/Trello/)

Não tinha o recurso de prazos das tarefas, oq afetava a equipe

Review Source

Response from Bitrix

November 8, 2024

Thank you for choosing Bitrix24 and for taking the time to provide us with your feedback, Henrique!

mB

mariam B.  
Assistante administrative et marketing  
Computer Software  
Used the software for: 2+ years

### "Bitrix24 tous en un "

September 30, 2024

4.0

Pros

la synchronisation de l'information tous en un logiciel

Cons

un peut lent dans le chargement du site web image ne s'affichent pas directement

Review Source

Response from Bitrix

October 11, 2024

Thank you for taking the time to share your thoughts and experiences with Bitrix24, Mariam.

GC

Gonzalo C.  
Informática  
Financial Services  
Used the software for: 2+ years

### "Bitrix24 es una gran solución para mi negocio"

August 23, 2024

5.0

Está siendo una gran experiencia. Aprender es fácil, encontrar funciones es fácil, crear soluciones también es fácil.

Pros

Es un sistema totalmente integrado con todo lo que necesito para gestionar mi negocio. La integración con otros sistemas que utilizo también es sencilla.

Cons

Hay margen de mejora para Bitrix para cerrar las características de «última milla». Algunas características parecen estar separadas del sistema. OpenSlot es un gran sustituto de Calendlly, pero no me da el correo electrónico del tercero que programa una reunión conmigo, por ejemplo.

Alternatives considered

[Salesforce Sales Cloud](https://www.capterra.com/p/61368/Salesforce/)

Reason for choosing Bitrix24

porque bitrix24 es más completo por precios similares

Switched from

[HubSpot CRM](https://www.capterra.com/p/152373/HubSpot-CRM/)

porque Bitrix24 es más completo por precios similares

Review Source

Response from Bitrix

August 30, 2024

Thank you for choosing Bitrix24 and for taking the time to provide us with your feedback, Gonzalo. We look forward to continuing to support your business's growth and success.

CTAS

Cornelius Tian Andi S.  
Owner  
Farming  
Used the software for: Less than 6 months

### "Bitrix24 Review"

April 6, 2025

5.0

Pros

Can collaborate with teams or peers easily

Cons

Bitrix24 sometimes is hard to be accessed

Review Source

Response from Bitrix

April 16, 2025

Thank you so much for taking the time to share your detailed feedback on Bitrix24.

AA

Amer A.  
Bitrix Implementer  
Medical Practice  
Used the software for: 2+ years

### "A review from an implementation specialist"

August 21, 2024

4.0

The overall experience is going well with us and with our clients. Some minor changes might give us more flexibility with the clients. Like TikTok integration , ability to connect more than 1 Meta ad account with Bitrix24. Also in the automation part , if we can add some more tools to deal with the product section it will be better. And thanks for your efforts!

Pros

The on premise version and the customization of it.

Cons

It doesn't support connecting more than 1 ad account on Meta and UTM parameters are not being sent from Meta to Bitrix24

Review Source

Response from Bitrix

August 27, 2024

Thank you for your detailed review and for sharing your experience, Amer! Your insights are valuable, and we'll consider them for future improvements. Thank you for your support and for being a part of the Bitrix24 community!

MC

Manuel C.  
Gerente  
Consumer Services  
Used the software for: 2+ years

### "Experiencia completa"

October 7, 2024

5.0

Pros

Que es una plataforma todo en uno, es muy poco lo que ocupas de otros siftware.

Cons

Hace faltan algunas mejoras que otras plataformas ofrecen mejor, por ejemplo el editor de páginas web, las encuestas para análisis de marketing, programación de publicaciones en redes sociales.

Review Source

Response from Bitrix

October 11, 2024

Thank you for choosing Bitrix24 and for taking the time to provide us with your feedback, Manuel. We look forward to continuing to support your firm's growth and success.

PC

Pietro C.  
Project Manager  
Internet  
Used the software for: 2+ years

### "Bitrix24 is a good Task Management Software"

October 14, 2024

4.0

Support is fast and solution orientated.

Pros

Many functions, acts a global enterprise solution.

Cons

Some features and functions are not elaborated and thought well.

Review Source

Response from Bitrix

October 17, 2024

Hi Pietro! Thank you for sharing your valuable feedback on your daily use of Bitrix24. We look forward to continuing to support your business's growth and success.

GP

Gilberto P.  
Gestor  
Retail  
Used the software for: I used a free trial

### "Simples e fácil operacioanização"

November 4, 2024

5.0

Utilizo todos os dias e é uma ferrameta que me completa com minhas atribuições de gestão e controle de vendas

Pros

Gosto muito da flexibilidade que o Bitrix24 oferece. Mesmo como iniciante eu encontro uma plataforma amigável, fácil acesso e navegação. O controle dos dados, a interação com as funções, histórico, lembretes, cadastros... Torna fácil a dinâmica operacioanal no dia dia.

Cons

Até o o momento me atende bem! Dentro da funçoes que utilizo normalmente está desempenhado bem o que preciso.

Alternatives considered

[Housecall Pro](https://www.capterra.com/p/140363/HouseCall-Pro/)[FareHarbor](https://www.capterra.com/p/135106/FareHarbor/)

Reason for choosing Bitrix24

Pela facilidade e diponibilidade de conteúdo gratuito

Review Source

Response from Bitrix

November 26, 2024

Olá Gilberto! We're delighted to hear that you find our platform to be a versatile and valuable tool for your business. If you have any further feedback, suggestions, or need assistance with any aspect of Bitrix24, please don't hesitate to reach out.

LS

Larissa S.  
Consultor Comercial  
Legal Services  
Used the software for: Less than 6 months

### "Sistema Perfeito"

October 31, 2024

5.0

Estou maravilhada com minha experiência no sistema . Ele de fato faz uma diferença positiva na rotina de trabalho . É muito util para organizar a rotina de trabalho , agendamentos de tarejas e reuniões , conseguimos dar inicio , meio e fim em cada projeto (venda , negocio , reuniao ) que temos .

Pros

O que mais se destaca na BITRIX24 em minha opinião é a página Karban , facilidade para organizar o CRM com todas informações relevantes e necessárias em uma única tela .

Cons

Ainda não identifiquei pontos negativos , dentro do que preciso no meu segmento ele me atende forma completa .

Review Source

Response from Bitrix

November 8, 2024

Thank you for choosing Bitrix24 and for taking the time to provide us with your feedback, Larissa! We look forward to continuing to support your firm's growth and success.

GC

G C.  
New Business Development  
Marketing and Advertising  
Used the software for: 1-2 years

### "Try it! Bitrix is our pick and we've tried a lot of what's out there."

August 21, 2024

4.0

great, ive been using it for years. ive tried a whole bunch of others, trello, asana, clickup, basecamp etc etc....

Pros

all in one platform , we started with our business unit that is a marketing agency and will gradually expand its use to our business units.

Cons

hoping for more integration with other platforms like APOLLO , or platforms for marketing, sales and data.

Alternatives considered

[Trello](https://www.capterra.com/p/211559/Trello/)[Basecamp](https://www.capterra.com/p/56808/Basecamp/)[ClickUp](https://www.capterra.com/p/158833/ClickUp/)[Asana](https://www.capterra.com/p/184581/Asana-PM/)

Reason for choosing Bitrix24

ease of use and consolidation of tools/use cases

Switched from

[Trello](https://www.capterra.com/p/211559/Trello/)[Basecamp](https://www.capterra.com/p/56808/Basecamp/)[ClickUp](https://www.capterra.com/p/158833/ClickUp/)[Asana](https://www.capterra.com/p/184581/Asana-PM/)

bitrix was able to consolidate a bunch. i just wish it had OKR capability

Review Source

Response from Bitrix

September 6, 2024

Thank you for your review and for being a part of the Bitrix24 community! We're delighted to hear that you find our platform to be a versatile and valuable tool for your business. If you have any further feedback, suggestions, or need assistance with any aspect of Bitrix24, please don't hesitate to reach out.

TH

Teresa H.  
Accounts and Office Admin  
Electrical/Electronic Manufacturing  
Used the software for: 2+ years

### "Try it - you'll like it!"

August 27, 2024

5.0

Very good. Relatively easy to use and customise for our business.

Pros

Customisable, relatively easily with support from notes and bitrix chat support.

Cons

Difficult to keep abreast of feature enhancements due to length of youtube videos and sometimes support notes are not easy to understand.

Review Source

Response from Bitrix

August 30, 2024

Thank you for your review and for being part of the Bitrix24 community! We're glad to hear that you find Bitrix24 customizable and easy to use for your business.

Samuel D.  
Gerente Comercial  
Apparel & Fashion  
Used the software for: 2+ years

### "Melhor Custo Benefício do Mercado"

August 14, 2024

5.0

Já conheci diversos CRM de mercado e o Bitrix é a ferramenta mais personalizável do mercado em que você consegue fazer 95% daquilo que idealiza para o seu processo comercial.

Pros

Tem infinitas possibilidades para gestão de vendas. Tem todas as ferramentas num único lugar, como CRM, E-mail Marketing, Whatsapp, integração com ERP, automação de processos, Drive de documento, Site, E-commerce, Marketplace com diversos apps. O suporte deles é excelente e agora tem em português, fora a Base de Conhecimento em que você resolve 90% das necessidades sozinho.

Cons

Poderia ter a Designer de Fluxos de Trabalho ja na licença Standard. Só tem na Professional pra cima.

Alternatives considered

[RD Station](https://www.capterra.com/p/180098/RD-Station/)

Reason for choosing Bitrix24

Mais funcionalidades e possibilidades do que o RD Station. No RD teria que contratar RD Marketing e CRM e no Bitrix tem tudo num lugar só com menor custo.

Switched from

[Ploomes CRM](https://www.capterra.com/p/207290/Ploomes/)

Baixa aderência às necessidades dos processos comerciais da minha área.

Review Source

Response from Bitrix

August 21, 2024

Thank you for choosing Bitrix24 and for sharing your positive experience. We're committed to continuously improving our platform to better serve you and all our users.

LC

Lucca C.  
Diretor geral  
Staffing and Recruiting  
Used the software for: 6-12 months

### "5 estrelas"

November 5, 2024

5.0

Excelente em linhas gerais, pois atende bem as necessidades e é bem prático para o dia a dia.

Pros

O Bitrix é bem dinamico e fácil de usar, as ferramentas são bem completas e auxiliam em todos as etapas de gestão do meu negócio.

Cons

As melhores funcionalidades são pagas, mesmo dando para usar o gratuito, algumas coisas ficam bem limitadas por ter que pagar, e os valores são altos para pequenos negócios.

Review Source

Response from Bitrix

November 26, 2024

Thank you for sharing your positive experiences and constructive feedback about Bitrix24, Lucca!

Éder B.  
C.E.O  
Professional Training & Coaching  
Used the software for: 2+ years

### "Bitrix24 - Excelente plataforma"

August 14, 2024

5.0

De modo geral o Bitrix24 atende plenamente as necessidades. Apesar de utilizar poucas ferramentas, e olha que tem muita coisa para aproveitar. Hoje utilizo para meus processos de consultoria e tenho ele implementado em 2 clientes.

Pros

O plano gratuito tem muitas funções! Só não permite criar limitações de acessos.

Cons

A sincronização do aplicativo tem falhado bastante nos ultimos mêses. Preciso ficar apagando os caches para forçar a sincronização.

Reason for choosing Bitrix24

Pelo plano gratuito e funcionalidades. Por atender as necessidades de gestão de documentos e principalmente possibilitar a edição de documentos dentro das tarefas, evitando que os usuários precisem baixar e depois publicar novamente os documentos, gerando assim cópias duplicadas ou documentos obsoletos. Tem muito mais coisa ainda é que não dá pra ficar escrevendo tudo aqui.

Review Source

Response from Bitrix

August 21, 2024

Thank you for your positive feedback and for choosing Bitrix24 for your consulting processes and clients! We're glad to hear that you find our free plan feature-rich and that Bitrix24 meets your needs. Thank you again for your review and for being a part of the Bitrix24 community!

SK

Sumesh K.  
Freelancer  
Information Technology and Services  
Used the software for: I used a free trial

### "Pro-friendly Business Management Tool"

January 24, 2025

5.0

Really a Pro-friendly application for the users who looks a different experience in Business Management Tools

Pros

The user experience and User Interface are really amazing

Review Source

Response from Bitrix

January 27, 2025

Thank you for choosing Bitrix24 and for taking the time to provide us with your feedback.

LR

Luís R.  
Departamento de Marketing e Vendas  
Renewables & Environment  
Used the software for: 2+ years

### "Bitrix24 ótimo para iniciantes!"

November 2, 2024

5.0

Foi uma boa experiência, muito interessante e permitiu aperfeiçoar as capacidades de lidar com ferramentas de CRM.

Pros

Ferramenta de CRM muito interessante, principalmente para iniciantes.

Cons

Sistema um bocado complexo, mas depois de algumas interações, consegue perceber-se bem.

Review Source

Response from Bitrix

November 26, 2024

Thank you for sharing your positive experiences with Bitrix24, Luís!

JS

Jorge S.  
CEO  
Management Consulting  
Used the software for: I used a free trial

### "Bitrix24: Oportunidade ou obstáculo para fazer a gestão do negócio"

October 30, 2024

5.0

Estou iniciando meus aprendizados na gestão do negócio. Vejo a ferramenta do bitrix24 uma grande aliada e um desafio por estar iniciando.

Pros

Layout muito bacana e a facilidade para criar sites são os diferenciais.

Cons

Dificuldades para fazer uma boa gestão do CRM

Review Source

Response from Bitrix

November 18, 2024

Olá, Jorge! Thank you for choosing Bitrix24 and for taking the time to provide us with your feedback.

GJS

Getulio Jorge S.  
Professor  
Primary/Secondary Education  
Used the software for: 6-12 months

### "Incomparável"

November 8, 2024

5.0

Experiência muito positiva e organizou minhas atividades.

Pros

Completo e simples. A possibilidade de criar projetos, tarefas e subtarefas.

Cons

Que não é possível criar projetos no plano free.

Review Source

Response from Bitrix

November 26, 2024

Thank you for choosing Bitrix24 and for taking the time to provide us with your feedback.

MK

Michelly K.  
Vendedora  
Farming  
Used the software for: Less than 6 months

### "Favoravel e funcional "

October 30, 2024

5.0

Muito boa, um sistema fácil e funcional!

Pros

A facilidade de prospecção aos clientes.

Cons

Os momentos de instabilidade no sistema.

Review Source

Response from Bitrix

November 7, 2024

Hi Michelly! Thank you so much for taking the time to share your feedback about Bitrix24.

MAB

Miguel Angel B.  
Owner  
Environmental Services  
Used the software for: 1-2 years

### "IPROMAS con B24."

August 27, 2024

5.0

buen apoyo para tener correos, pagina web administrada por nosotros y un CRM potente.

Pros

Reordena el trabajo y lo prioriza aumentando la productividad

Cons

Existen colaboradores que se resisten en llenar los datos de los clientes

Alternatives considered

[HubSpot Marketing Hub](https://www.capterra.com/p/171840/HubSpot-Marketing/)[Pipedrive](https://www.capterra.com/p/132666/Pipedrive/)

Reason for choosing Bitrix24

por el soporte de integración desde mis Excel a la nube

Review Source

Response from Bitrix

August 30, 2024

Thank you for sharing your review, Miguel Angel! We're pleased to hear that Bitrix24 helps you reorganize and prioritize work. It's great to know that our CRM, email, and website management features are supporting your needs.

dP

diego P.  
ict manager  
Consumer Goods  
Used the software for: Less than 6 months

### "a powerfull crm"

March 26, 2025

4.0

Pros

we use it as a crm, for our group of operator. we write down intervent number, done\\to do with photos and attach

Cons

web app non very user friendly, app is better

Review Source

Response from Bitrix

April 1, 2025

Thank you for choosing Bitrix24 and for taking the time to provide us with your feedback, Diego!

JB

Jessica B.  
Digital Content Creator  
Broadcast Media  
Used the software for: 1-2 years

### "Bitrix24, a great customer support tool and it's free "

September 30, 2024

5.0

I's a great customer support tool an all in one solution.

Pros

It makes it so much easier to analyse the success of sales and it's useful in executing projects that require communication and collaboration.

Cons

Not sure of any downside because it makes for seamless collaboration with my team mates. And it's free!

Review Source

Response from Bitrix

October 2, 2024

Thank you for your review of Bitrix24, Jessica! We're delighted to hear that you find our platform to be a versatile and valuable tool for your business. If you have any further feedback, suggestions, or need assistance with any aspect of Bitrix24, please don't hesitate to reach out.

AR

Anderson R.  
Gerente  
Alternative Medicine  
Used the software for: Less than 6 months

### "Excelente produto. Recomendo"

November 6, 2024

5.0

Excelente produto. Atende as necessidades.

Pros

Praticidade no uso do CRM, automações e outras funcionalidades.

Cons

Falta de tutoriais e atendimento por chat mais ágil.

Switched from

[Pipedrive](https://www.capterra.com/p/132666/Pipedrive/)

Relação Custo-beneficio. Mais funcionalidade por preço menor

Review Source

Response from Bitrix

November 26, 2024

Thank you for taking the time to share your thoughts and experiences with Bitrix24, Anderson!

Damien B.  
Creative Director  
Media Production  
Used the software for: 2+ years

### "Bitrix24 was okay but not too impressive"

October 3, 2024

3.0

Bitrix24 has its place in the CRM world but there are much better options out there.

Pros

Very comprehensive CRM with a lot of features included.

Cons

A bit too clunky and complex for my taste.

Review Source

Response from Bitrix

October 11, 2024

Thank you for taking the time to share your feedback and experiences with Bitrix24, Damien.

Şenol K.  
Business Developer  
Computer Software  
Used the software for: 1-2 years

### "Bitrix24 CRM and Business Management System"

August 19, 2024

5.0

We have structured our company and all its departments specifically for our company and we are using them.

Pros

I can effectively manage and control the entire company and its departments with a single screen and multiple jobs.

Cons

Everything is in its place, even thanks to Bitrix24 we are informed about technological developments, such as integrating artificial intelligence into the CRM system.

Reason for choosing Bitrix24

Because it can be structured according to the company's operation

Review Source

Response from Bitrix

August 22, 2024

Thank you for your insightful review and for choosing Bitrix24 as your CRM and business management system! Your feedback is invaluable as we continue to enhance our platform.

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