# Page 7 | Bitrix24 Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 7 - Is Bitrix24 the right Online CRM solution for you? Explore 991 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/113540/Bitrix24/reviews --- Bitrix24 4.2 (991) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated June 3rd, 2026 # Page 7 - Reviews of Bitrix24 ## Showing most helpful reviews Showing 151-175 of 991 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use OS Oliver S. Vertriebsleiter Electrical/Electronic Manufacturing Used the software for: 6-12 months ### "Gutes CRM Tool" October 1, 2024 5.0 Pros Die Flexibilität und die Automatisierung Cons Das eine vorbereitete Mail nicht gespeichert wird, wenn versehentlich das Eingabefeld verlassen wird. Review Source Response from Bitrix October 11, 2024 Hi Oliver! Thank you for taking the time to share your thoughts and experiences with Bitrix24. CM Cheryl M. Ceo Alternative Medicine Used the software for: 1-2 years ### "Does the job" September 1, 2024 3.0 Used for couple of years it has good functionality but not for a beginner Pros It had good features and did what it needed to do Cons Not the most user friendly interface found it complex at times Review Source Response from Bitrix September 2, 2024 Thank you for your feedback, Cheryl! We understand that the interface can be complex at times, especially for beginners, and we appreciate your input as we work to improve the user experience. NW Nsogbu W. Assistant Hatchery and Early Stage Manager Farming Used the software for: 2+ years ### "Project Time Tracker: Bitrix24" July 13, 2024 5.0 Tracking time on projects, file sharing and instant messaging. Pros Availability of an extended range of features in one place is what I like most about . Tracking time on projects is automated which saves time for 24.7. Cons barely offend me when using it to send messages and manage projects. Review Source Response from Bitrix July 17, 2024 Thank you for your review, Nsogbu! We’re delighted to hear that you appreciate the extensive range of features Bitrix24 offers, especially the automated project time tracking. Your feedback is invaluable to us. AE Aaron E. Partner Machinery Used the software for: I used a free trial ### "An OK ERP platform if you have tech people on staff" September 10, 2024 2.0 After playing around with it for a while, we abandoned it. Pros On the surface it seemed to be a good "ERP" for SMEs Cons Difficult learning curve, would have had to hire a consultant to set it up. Review Source Response from Bitrix September 27, 2024 Thank you for taking the time to share your feedback and experiences with Bitrix24. Your insights are crucial to us as we strive to make Bitrix24 the best it can be for our users. KF Kathryn F. Administrative Assistant Education Management Used the software for: 6-12 months ### "Bitrix24 Review" August 26, 2024 4.0 Overall, I would recommend to individuals and companies for the ease of use and functionality of what the software offers. Pros is an easy to use organizational software that allows companies to keep track of a number of items, including time recording for their employees. It is user friendly and very easy to submit time sheets. Cons can be a little confusing to work for the first time but once you get the hang of it, there is no trouble. Review Source Response from Bitrix August 27, 2024 Thank you for your review and for recommending Bitrix24, Kathryn! We're glad to hear that you find our software user-friendly and effective for organizational tasks, including time recording. We understand that there can be a learning curve initially, and we appreciate your patience as you got accustomed to it. Thank you again for your valuable feedback and for being a part of the Bitrix24 community. VR Verified Reviewer Counting clerk Real Estate Used the software for: 1-2 years ### "The good Bitrix 24" June 19, 2024 5.0 Over all It was a very good software That all of us needs it. It’s also very interesting in most of the users of this app. You should try And see how amazing this Product is. Pros What I Liked most about bitrix 24 is the price of the software it was worth spending for for some users. It would be cheap. I can see it is really not budget friendly, but it is very user-friendly. It has free trial that you can try on and believe it or not. I swear you would love it. It has also some more features that every business needs. Cons I think what I liked least about it That sometimes it is very slow and has a bug, but it was resolved very quickly. The customer service is also responding very timely. I am asking for a better mobile features so that I can really enjoy using this software. Review Source Response from Bitrix July 4, 2024 Thank you for your review! We’re glad to hear that you find Bitrix24 user-friendly and valuable for your business needs. We are currently upgrading our mobile app to be fully featured, so stay tuned for improvements! Thank you for recommending Bitrix24! EB Ewa B. Marketing Team Lead Health, Wellness and Fitness Used the software for: 2+ years ### "Employee Scheduling Program" April 19, 2024 5.0 Pros I like that offers a lot of features under one roof from employee scheduling, task management, time tracking to CRM. Cons I have used for a long time now and it hardly fail me while using it. Review Source Response from Bitrix April 23, 2024 Thank you for your positive review! It's great to know that our platform has been reliable for you over time. We appreciate your trust in switching from other services to Bitrix24 and look forward to continuing to support your success. NÁ Natalia Á. Fundadora Food & Beverages Used the software for: 6-12 months ### "Calificación Plataforma Bitrix24" October 13, 2023 5.0 Pros Me parece muy útil la gestión de calendarios y la manera de realizar la trazabilidad de tareas y proyectos asignados ya que ayuda positivamente a mejorar los índices de productividad, gestión del tiempo y de los mismos equipos de trabajo. Es una plataforma intuitiva y de fácil uso y exploración, al igual que los registros de los colabores en el mismo entorno. Cons En la parte de la gestión de tareas a veces no es fácil realizar el cierre, postergación e inicio de las mismas. Debería brindar la posibilidad de negociar entre las partes implicadas los tiempos para los KPI y asignación de las tareas. Review Source Rodrigo A. Gerente de CRM Food & Beverages Used the software for: 1-2 years ### "Maximizando a Eficiência: Como o Bitrix24 Transformou Nossa Empresa em uma Máquina Integrada" March 24, 2024 5.0 Como usuário do há dois anos, posso afirmar com convicção que esta plataforma tem sido fundamental para a eficiência e integração em nossa empresa. Com uma equipe de 160 funcionários, a necessidade de uma ferramenta robusta e abrangente se torna crucial, e o Bitrix24 não decepciona. Utilizamos uma variedade de recursos oferecidos pela plataforma, desde comunicação interna e externa até CRM, RPA, e gestão de tarefas e projetos. A capacidade de centralizar todas essas funcionalidades em um único lugar é verdadeiramente excepcional. Não precisamos alternar entre diversas ferramentas, o que economiza tempo e evita confusões. Em resumo, o Bitrix24 se tornou uma peça fundamental no funcionamento do nosso negócio, permitindo-nos alcançar níveis mais altos de produtividade e eficiência. Estamos ansiosos para continuar utilizando essa ferramenta e explorar ainda mais suas possibilidades no futuro Pros O que mais me encanta no é a sua praticidade em integrar nossa empresa de forma completa. Desde a comunicação cotidiana até o acompanhamento de clientes e projetos, tudo está ao alcance de poucos cliques. Isso não apenas agiliza nossos processos, mas também melhora significativamente a colaboração entre os membros da equipe. Cons Dificuldade inicial em encontrar conteúdos sobre a ferramenta e outras empresas que utilizavam a ferramenta para trocar experiências. Alternatives considered [Trello](https://www.capterra.com/p/211559/Trello/)[Pipefy](https://www.capterra.com/p/144848/Pipefy/)[monday.com](https://www.capterra.com/p/147657/monday-com/) Reason for choosing Bitrix24 Pela quantidade de funcionalidades, além da parte de CRM, as ferramentas de gestão de tarefas e Projetos e área de comunicação interna foram fundamentais. Switched from [Trello](https://www.capterra.com/p/211559/Trello/)[Mailchimp](https://www.capterra.com/p/110228/MailChimp/) Necessidade de uma ferramenta mais completa. Review Source JG Jay G. Gerente Cosmetics Used the software for: 1-2 years ### "Recibes mucho Mas por menos dinero" March 19, 2024 5.0 Es muy buena plataforma, 10 de 10 fácil de usar de entender y de pagar Pros He probado muchos CRM’s y las ventajas que presenta Bitrix son notables, te permite un nivel de automatización muy alto desde la licencia standard, puedes generar documentos, hacer que los prospectos avancen de etapa de manera automática, integrándolo con mensajeros, puedes enviar mensajes automáticos a clientes y proveedores, y lo mejor de esto es que la curva de aprendizaje para administrar e implementar la plataforma es pequeña, es fácil de entender y manejar, lo recomiendo ampliamente sobre otros productos. Cons En la reserva de recursos, y el calendario, sería una decisión muy asertiva permitir la configuración automática de fecha y hora en eventos de calendario, desde el nivel standard, ya que una característica clave de un crm para una mediana y pequeña empresa de servicios tiene como modulo central la calendarizacion de eventos. Otra desventaja es no poder usar los atajos de texto en los mensajeros desde la versi’on standard, ya que representa una función vital en la pequeña y mediana empresa Alternatives considered [Upnify CRM](https://www.capterra.com/p/232132/Upnify-CRM/)[Pipedrive](https://www.capterra.com/p/132666/Pipedrive/)[monday.com](https://www.capterra.com/p/147657/monday-com/)[Bewe](https://www.capterra.com/p/168884/BEWE/)[HubSpot Sales Hub](https://www.capterra.com/p/214215/HubSpot-SalesHub/) Reason for choosing Bitrix24 Por la relación calidad precio, facilidad de uso y de implementación Switched from [HubSpot Sales Hub](https://www.capterra.com/p/214215/HubSpot-SalesHub/) Porque hubspot esta muy caro no ofrece automatizaciones b’asicas en sus versiones economicas Review Source Response from Bitrix June 14, 2024 Thank you for your detailed review and for highlighting the advantages of Bitrix24! Your recommendation means a lot to us. We also appreciate your constructive feedback, Jay. VR Verified Reviewer Content Team Lead Marketing and Advertising Used the software for: 1-2 years ### "All-in-one Management Tool" June 4, 2024 4.0 Overall, did everything that our team needed, communication tool, time management, task management, leaves, etc. Pros I like how it has a lot of functions and can be integrated with other tools, so it's a one-stop shop for everything we do for work. Cons Since it has too many functions, some don't work as well as we want. It is also laggy and has many bugs (but maybe we have too many users). Review Source Response from Bitrix June 11, 2024 Thank you for your review and for choosing Bitrix24 as your all-in-one management tool! It's great to know that Bitrix24 has met your team’s needs in various areas. We are continuously working on improving the platform to ensure a smoother experience for all users. LA LEONARDO A. Propietario Management Consulting Used the software for: 2+ years ### "El mejor CRM de todos, para gestión empresarial general." March 18, 2024 5.0 Una vez que comienzas a usar , decides no cambiar...no importa si hayas tenido experiencia con cualquier otra plataforma... Pros La cantidad de herramientas que posee, la facilidad de la implementación con un buen partner, la posibilidad de realizar todo desde un mismo lugar. Cons Aún no hemos encontrado desventajas en el uso de la plataforma. Switched from [HubSpot CRM](https://www.capterra.com/p/152373/HubSpot-CRM/) La comparación entre precio y funcionalidades es abismal, no cobra por usuario, sino por planes y ahí radica la diferencia para una pequeña o mediana empresa, inclusive para las grandes ya que el costo de otros CRMs se dispara cuanto más colaboradores con usuario en la plataforma uno posea. Review Source MA Mario A. Gerente de Marketing Estratégico E-Learning Used the software for: 6-12 months ### "Gran herramienta, muy prometedora pero aún crecimiento" March 19, 2024 3.0 He tenido una gran experiencia en general, conectar mi CRM con los diferentes canales comunicación es una joya, combinarlo con la asignación de tareas, con mis listas de contactos, es una gran experiencia, sin embargo si ha sido complicado lograr automatizar ciertas funciones ya que no es la herramienta más intuitiva por su naturaleza amplia de funciones, además que la plataforma por ser de otro país, las traducciones de reglas a veces son confusas. Por mi parte me gustaría más integraciones nativas con apps de envíos masivos como Mailer Lite o Activecampaign. Pros Hay demasiadas funciones interesantes, es una gran plataforma que ofrece demasiadas soluciones, ofrece buenas opciones de automatizaciones, conexión entre las diferentes secciones de la app, muy versátil, ayuda a mantener todo en un solo lugar sin involucrar más aplicaciones. Cons Por lo mismo de lo robusto de la app, es complicado entender las lógicas de configuración y hace un poco complejo y tardado la implementación. No es una herramienta intuitiva y los webinars de partners son muy básicos para poder llegar al punto necesario de lo que se necesita. Alternatives considered [Zoho CRM](https://www.capterra.com/p/155928/Zoho-CRM/)[Pipedrive](https://www.capterra.com/p/132666/Pipedrive/)[Zendesk Suite](https://www.capterra.com/p/164283/Zendesk/) Reason for choosing Bitrix24 El costo-beneficio y las funciones que ofrecía, ya que eran más adaptables a mis procesos en la empresa. Switched from [Kommo](https://www.capterra.com/p/120048/amoCRM/)[monday.com](https://www.capterra.com/p/147657/monday-com/) Por el precio y las funciones que ofrece en un solo lugar Review Source Anschaire Gildas N. Ingénieur Informaticien Professional Training & Coaching Used the software for: 6-12 months ### "Bitrix24 est le meilleur......." September 20, 2023 4.0 Avec Bitrix 24 je gagne énormément en temps dans la gestion de mes projets. Il me permet également d'interagir avec mes clients en temps réel ce qui augmente la satisfaction de mes clients. Aussi la facilité d'accès à la réservation en ligne me permet d'augmenter le nombre de mes clients et de booster mes ventes. Pros La gestion des projets et l'automatisation de processus de Bitrix 24 me permettent de réduire mon temps dans la gestion de mon entreprise et d'être plus proche de mes clients. cela est important pour moi car sa me permet de développer mon business. Cons L'inconvénient mangeur est la dépendance à la connectivité internet. Reason for choosing Bitrix24 Parce que est le meilleur logiciel pour créer une plateforme de réservation en ligne. Il a presque tout dont j'ai besoin pour booster mon business Switched from [Zoho Projects](https://www.capterra.com/p/169455/Zoho-Projects/)[Trello](https://www.capterra.com/p/211559/Trello/)[Teamwork Desk](https://www.capterra.com/p/143754/Teamwork-Desk/)[monday.com](https://www.capterra.com/p/147657/monday-com/)[ClickUp](https://www.capterra.com/p/158833/ClickUp/) Pour trouver le logiciel qui s'approche le plus de mes attentes. Review Source Becky F. Software Developer Hospital & Health Care Used the software for: 2+ years ### "Simple and intuitive CRM without many complications" April 17, 2023 4.0 allows us to monitor agency projects from start to finish, as well as sales processes and metrics. So we don't need a plethora of specialized platforms or pieces of software for each task; instead, we may use a unified system. It's also really convenient to keep all of your files in one place on Google Drive. Pros It's a user-friendly CRM with straightforward features. There are a lot of predefined options in the projects section that may help any company with limited expertise manage day-to-day operations beginning at any point in the sales funnel. Cons For our purposes, the projects section has a great deal of information, therefore we'd like it if there were a way to export, say, a task's individual subtasks in order to compile a report. When you have to hand over all the gory details of a project to a client, your efficiency takes a nosedive. Switched from [Salesforce Sales Cloud](https://www.capterra.com/p/61368/Salesforce/)[HubSpot CRM](https://www.capterra.com/p/152373/HubSpot-CRM/) The simplicity with which we can tailor our pipeline to our specific needs, navigating between items and gaining a firmer grasp on the sales process. Review Source Saskia M. Senior Director Sales Marketing Restaurants Used the software for: 1-2 years ### "Solution for Effective Project Management" August 8, 2023 5.0 Our marketing team uses to streamline communication and improve their approach to customer service. The setup is simple, and the program is easily integrated with others to streamline our processes. It's a really adaptable device. Therefore, this instrument should be effective for the client group. Pros Work process management is something I take pleasure in since it allows me to have a clear schedule, complete the most important tasks in a timely manner, and obtain prompt assistance when I need it. Furthermore, I am able to classify people according to their industry. Thus, you may establish how long a task will take and how the meeting's participants will divide and conquer in order to get the job done. The convenience of having everything in a one app is really appreciated. It offers a video conferencing feature in addition to helping with project management and team communication. Cons CRM, color scheme Landing page has to be more appealing than it is now by adding some lovely and attractive color and, if required, fixing the color presentation. Switched from [monday.com](https://www.capterra.com/p/147657/monday-com/)[ClickUp](https://www.capterra.com/p/158833/ClickUp/) Small and medium-sized businesses that don't have very complicated procedures might benefit from it, in my opinion. I think it's a fantastic choice for projects that require a lot of interaction between team members, as the software is really feature-rich. Sales management and customer relationship management (CRM) projects may not receive full support, depending on the nature of each individual process, its degree of complexity, and the necessity for interaction with other databases and systems. We exclusively utilized the cloud-based variant, never the self-hosted one. Review Source Rausibell M. SVP of Marketing Retail Used the software for: 6-12 months ### "Bitrix24 transforms immediate searches" May 17, 2023 5.0 is used as a data center to store information about leads, customers, competitors and as a social network that promotes communication between different areas of the company for the purpose of recording important information. It became our main information system because it has a powerful search tool that makes queries easier and faster. We also use work groups to divide information based on regions or user levels. Pros If your business is not very large or complex, the free version is sufficient. It is easy to connect with other programs that automate marketing campaigns. The simplified feature is a great way to share information and communicate with everyone who uses it or just a specific group. Segmentation can be done based on subgroups. The search function is excellent, allowing you to find information previously organized by company or contact. Cons The features that take care of managing deals and the sales funnel are more complex than those of other cloud CRM providers. We tried using it initially, but it wasn't what we were looking for. The permissions function is reduced. We tried to identify the type of person who has their own business/contacts in mind, but it was not possible. Sometimes the interface of a system is too complex in certain sections. Review Source John G. Supply Chain Managing Officer Research Used the software for: 2+ years ### "Mastering the art of collaboration in project management with Bitrix24. " October 17, 2023 5.0 helps us to run our projects more effectively and efficiently by allowing us to come together and work closely as one team. This allows us to put focus on the things that matters to us and the end result is excellent projects. The experience has been outstanding and we are intending to keep using Bitrix24 for forever. Pros We always get an upper hand when using to manage our projects as it brings us all together under the same roof and allows us to work in unison and collaborate effectively. It has good communication channels like instant messaging, video and audio calling and files sharing which makes it easy for us to keep every updated and on the know. Bitrix24 has a good and easy to engage with dashboards which help us to have a unified view over our projects in order to know what has been done and what's pending. Cons has a been straightforward to use product and having not experienced a single issue, i can say it has been giving me a perfect experience. Review Source Leonardo Rafael O. DIRECTOR DE RED Telecommunications Used the software for: 1-2 years ### "Bitrix todo para el contact center" May 3, 2023 4.0 Nuestra experiencia en términos generales ha sido muy buena, sobre todo la solución de VOiP y Softphone integrado en la pagina web. Pros Lo que mas me ha gustado de es que posee muchas integraciones con aplicaciones de terceros que hacen la vida del contact center mucho mas facil. Cons Algunas integraciones presentan retardo en la transmisión de los datos a Bitrix, ejemplo Whatzup. Review Source Jeff C. Finance ManagerFinance Manager Automotive Used the software for: 2+ years ### "All-in-one platform, organize daily work and improve collaboration." May 15, 2023 5.0 made a difference me unravel issues related to separate whereas working with a few accomplices and colleagues from other cities or nations, I can effectively share and track any assignment related to our company. We utilize Bitrix24 at work for everything, it is our entry to communicate, send records, video calls, chats, it too has numerous highlights and devices for successful CRM, such as the Gantt chart to screen assignments and their advance. We utilize it over all divisions to make strides execution and collaboration. Bitrix24 is making a difference us oversee our lead era pipeline and makes a difference us analyze and venture income from distinctive trade channels, it too makes a difference computerize certain forms inside lead era. Pros It is simple to utilize and explore, it is an amazing collaboration instrument that permits you to bunch all your ventures, records, assignments, contacts and messages, I am astounded with the speed and accuracy of the AI (manufactured insights) chatbot that permits you to make errands , reminders and notes with fair some clicks. As a group pioneer, this program has made a difference me organize my group way better and made a difference us get our assignments done speedier. Its interface is exceptionally simple to utilize since it is like our inner social arrange, which makes it energetic and simple to utilize, records and archives are sent and transferred rapidly and video calls are perfectly capable of being heard and see exceptionally clear. The truth that it is within the cloud makes everything effortlessly open and our computer does not get over-burden with data. Cons In some cases the program can feel a bit overwhelming, maybe it could be a computer issue or a terrible configuration when installing the computer program, in spite of the fact that it could be a fairly total program, it seem utilize a few other integrative so that everything is within the same program . The client interface is the worst, it is simple to utilize but after you have experience in comparable computer program since it really isn't as natural as I would like. No matter how long you employ it, you'll still conclusion up befuddled attempting to discover diverse alternatives over stages, furthermore the analytics isn't simple to utilize and design. Review Source BT Brahim T. Freelancer Marketing and Advertising Used the software for: 6-12 months ### "Bitrix24 Review" December 3, 2021 4.0 I've been using for about 6 months now and I have to say it's the best in the industry. I was initially drawn in by their team-based chat system, which has given my team an unprecedented level of communal cohesiveness. Pros I am a huge fan of . It is one of the most attractive platforms I've seen in the past few years. The team has always been quick to respond to any issues or questions I have had, which has earned them a five-star rating in my book! Cons I have been using for more than 10 years now and it is my favorite CRM. I love the seamless integrations with other apps, the collaboration features, and the robust business management tools. It has made my life so much easier! Review Source Aman K. Researcher Chemicals Used the software for: 1-2 years ### "Business management software that offers variety of tools for communication, collaboration." February 22, 2023 5.0 is an all-in-one business management software that provides a variety of features to aid in effective business operation management. It is user-friendly and includes collaboration features, making it appealing to businesses of all sizes and budgets. While a few users may face a steep learning curve and limited customization options in the free plan, most find Bitrix24 to be a helpful tool for managing their business. Overall, Bitrix24 is a reliable choice for businesses seeking an integrated solution to manage their operations. Pros is a collaborative business management software that offers an accessible, all-in-one platform for managing business operations. It has a user-friendly interface, high degree of customization, collaboration features, and affordable pricing, including a free plan. Bitrix24 is a compelling choice for businesses looking to streamline their operations. Cons has a steep learning curve due to its comprehensive platform, and the free plan has limited customization options. Some users find some features redundant, and the mobile functionality is not as robust as the desktop version. Nevertheless, most users find Bitrix24 effective for managing their businesses. Review Source VR Verified Reviewer Business development department Computer Software Used the software for: Less than 6 months ### "Experience after 6 months of use Bitrix24" August 10, 2022 4.0 is a CRM program that can outperform other lead management software in its class. With an all-in-one CRM platform, users can develop and manage leads, manage projects, provide customer support, manage internal communications, and even construct websites. Despite having such an extensive range of services, Bitrix24 offers incredibly cheap costs when compared to other channels, making it easier to develop a skepticism. Offering a set monthly pricing for an unlimited number of customers is also uncommon among small and medium-sized businesses. Like media and social networks, it has an easy-to-use interface. When users register with Bitrix24 CRM, they instantly see the activity stream (Activity Stream) - this feature is similar to the interface used by Facebook. Users can upload files, events, processes and more to share with their colleagues. Finishing the project without explicit directions and being a little picky about the needed stages takes a long time. Furthermore, the Professional package allows for an infinite number of users, allowing Bitrix24 CRM to readily handle quickly developing enterprises. However, it is not well-liked by entrepreneurs. As a result, Bitrix24 is best suited for mid-sized businesses prepared to devote a significant amount of time in studying how the program works and educating staff on how to utilize it. Bitrix24's disadvantage is that it requires more steps than comparable CRM platforms such as Zendesk and Freshworks, but at a significant Pros Lead generation and management : The lead management function of gives consumers more opportunities to generate leads by using demand creation software. Content marketing, media advertising, online forms, and live chat widgets are a few examples. It assists them in identifying prospective and high-converting consumers. Bitrix24 can also assess how many fresh leads are received and what proportion of those leads convert into paying clients. Cons Analysis of sales data The CRM analytics solution from enables customers to examine sales trends, assess lead conversion rates, and properly estimate sales. However, errors frequently occur as a result of difficulties caused by poor handling of virtual parameters. Lead source analysis capabilities show customers which channels are producing the greatest results for them in terms of lead sourcing. Assist them in determining which marketing or advertising platforms they should prioritize. Done, like other channels, contains faults since reviews are frequently fabricated or have very little owing to the anonymity element of the reviewer's identity. Their website, social media advertisements, physical events, and Google AdWords are all potential consumer source channels. There will always be channels that fall short of expectations. Alternatives considered [Odoo](https://www.capterra.com/p/135618/Odoo/) Reason for choosing Bitrix24 Because the cost is cheaper. In addition, our partners in Singapore also often use this platform and they have requested to work on it. So, during the project, we completely changed our team's old tools to fit the job. Switched from [Zendesk Suite](https://www.capterra.com/p/164283/Zendesk/) After hearing about the integration with 's Zendesk application, I did some investigation and discovered that Bitrix's price was significantly lower than it is now. Although several phases are more involved and need more time to teach in the firm, our utilization is somewhat better than when we were utilizing Zendesk. Review Source TOD Thierno Ousmane D. Loans manager Banking Used the software for: 6-12 months ### "Bitrix24, a promising software in Business management." September 3, 2022 5.0 CRM is the key element for any company to thrive in the digital world besides SEO (Search Engine Optimization). We cannot dig deep around it, since it is not our aim topic here. Just know that CRM is a tool that helps companies stay in touch with their clients by analyzing their needs to increase sales. Not only has it. Microsoft, Salesforce, Zoho, to name just those, have it as well. I really like the fact that Bitrix24 has its own CRM integrated. We don’t need to find another CRM tool elsewhere. It is very helpful because the software enables us to create a detailed database about our clients. This is a very promising product that needs to be improved. I think its whole potential is far from being completely unlocked. Meanwhile, before we have a new version, I globally enjoy this software. Pros First of all, what is ? It is a multi-operations software that enables multi-tasking, from: Creating business sites, automating sales, and project management with rich communication features. That’s why it is called the “All-In-One”. The things that I like about this software lie in its essential tabs on the dashboard: - The Activity Stream from which we can see the employees of a given project with whom we can interact through chats (both video or text) or comments; there’s a comment section actually for the different projects. While writing, we can share files and use emojis; - The Employees tab presents the organizational chart with the names of all the employees. And, we can organize it as we want by adding new members or removing some, creating different Departments, and sharing the roles. This makes team management very efficient; - The Tasks and projects tab that permits us to create tasks and manage the different teams working on them. What is even cooler with this tab is that Bitrix24 gives us an Analytics kind-of-feature that shows in real-time the performances of the different projects, the timing from the beginning to the ending planned, the ongoing tasks, the completed ones, and the total; - The CRM which stands for Customer Relationship Management. What is adorable with the CRM of Bitrix24 is that we have a whole tab dedicated called CRM, and it is actually very intuitive to use: We can add our clients’ names, their contacts, and some notes about them. Cons 2 things that are less-likable: - The custom support is sometimes hard to reach. They take a long time to reply to our emails. This can make us feel lonely facing some bugs we would like to report and get the help we need; - The price is too high for small businesses. charges USD61 /month (from time to time we can have sales dropping the price) for an entry-level; while softwares like Zoho charges only USD12/month. Switched from [HubSpot Marketing Hub](https://www.capterra.com/p/171840/HubSpot-Marketing/)[Asana](https://www.capterra.com/p/184581/Asana-PM/)[HubSpot Sales Hub](https://www.capterra.com/p/214215/HubSpot-SalesHub/)[HubSpot CRM](https://www.capterra.com/p/152373/HubSpot-CRM/)[HubSpot Service Hub](https://www.capterra.com/p/182476/HubSpot-Service-Hub/) I like the friendly and intuitive interface that Bitrix gives compared to Hubspot and Asana. Review Source Marianela F. Water Treatment and Environmental Management Consultant Chemicals Used the software for: 1-2 years ### "Bitrix24 as an integrated workspace for managing the daily operations of a multifunctional CRM." November 10, 2022 5.0 is excellent in the reporting and dashboard generation modules, obtaining data in real time and graphically displaying the results for a descriptive analysis. Some of the statistics consist of reports on leads, deals, analytics, return on investment, as well as information related to the trends of clients and collaborators in the organization. Pros One of the most interesting aspects is its friendly environment for managing leads, with the possibility of developing customizable web forms and incorporating them into the workflow for the production of value in the process of gaining new clients. All this allows the automation of the business, specifically in the marketing area, incorporating functionalities that are integrated with the rest of the administrative systems. Cons It is a comprehensive tool that can be used one hundred percent, incorporating the various modules currently available, both for the management of processes associated with the client and other tools for project management, the financial areas of the organization, etc. Review Source ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. Talk to a Capterra advisor for free and get results within 15 minutes.