# Bitrix24 Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is Bitrix24 the right Online CRM solution for you? Explore 989 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/113540/Bitrix24/reviews --- Bitrix24 4.2 (989) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated April 24th, 2026 # Reviews of Bitrix24 Ease of use 4.0 Customer Service 4.0 ## Pros and Cons in Reviews Unified team communication tools 96% positive reviews out of 94 Most reviewers describe team communication as efficient, offering real-time messaging, file sharing, and seamless project coordination across departments. Deanna L Freelancer, 2 - 10 employees. "Being able to communicate with employees easily and effectively and all together at once." Delayed customer support responses 56% negative reviews out of 162 Some users report customer support is slow to respond, often unhelpful, and difficult to reach for timely problem resolution. Shenella S Customer relations, 11 - 50 employees. "Customer support is not that great and it can take days to solve issues within the software." Comprehensive collaboration platform 95% positive reviews out of 88 Most reviewers find team collaboration effective, with tools for project tracking, shared tasks, and easy access for distributed teams. Garofi E Sales Representative, 2 - 10 employees. "Bitrix24 is the most convenient project management and team collaboration platform." Recurring bugs and glitches 79% negative reviews out of 114 Most reviewers indicate bugs and issues are common, causing crashes, lost data, and frequent interruptions during daily operations. Ali Z Zeyyun, 1 employee. "The CRM system is so full of bugs and nasty little details they havent even thought about." Integrated social media connectivity 93% positive reviews out of 27 Most reviewers appreciate social network integration, allowing connection with popular platforms and streamlining communication within one interface. Jamie H Executive Vice President at FEVO, 51 - 200 employees. "This helps reduce the need for multiple platforms and keeps everything more connected." Frequent performance slowdowns 83% negative reviews out of 52 Most users report performance and speed issues, including slow loading, lag, and delays that disrupt workflow and productivity. Rashmi A Graphic Designer, 51 - 200 employees. "Sometimes when internet is slow, it doesn't apply previous actions to it." ## Showing most helpful reviews Showing 1-25 of 989 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Orçun E. Partner Construction Used the software for: 1-2 years ### "Great all in one CRM solution" January 31, 2025 5.0 Pros Best part of that I love is it combines all resources I require in one CRM. Cons is quite hard to use at the start and learning curve is so long. Switched from [Dynamics 365](https://www.capterra.com/p/157279/Dynamics-365/)[ClickUp](https://www.capterra.com/p/158833/ClickUp/) Features of suits our requirements in a better way. Review Source Response from Bitrix February 3, 2025 Hi Orçun! Thank you for sharing your valuable feedback on your daily use of Bitrix24. We look forward to continuing to support your business's growth and success. SK Sven K. System IT und Marketing Renewables & Environment Used the software for: 6-12 months ### "System IT und Marketing" June 4, 2025 4.0 We have now been working with in a trial phase for about six months, currently with around 12 people. The system has since fulfilled its purpose and supports us well alongside our existing system. However, we have to do without some functions, which is not ideal. In the meantime, we have engaged a Gold partner who supports us from time to time. Unfortunately, his help is still limited on some topics. Although we are still in the trial phase, it looks like we will switch to Bitrix24 despite the limitations. The final decision is planned for the end of the year, and then we plan a complete transition. Pros We have actually looked at many solutions, but is unique in terms of price-performance ratio. Up to 100 licenses are already included in the Professional version. Cons The support from the AI bot has actually been very poor and unhelpful so far. Unfortunately, the same can be said about the real support: up to now, not a single request regarding the functionality has been adjusted or resolved. Alternatives considered [HERO Software](https://www.capterra.com/p/238470/Hero-Software/) Reason for choosing Bitrix24 The switch has not been finalized yet, as we are still in the testing phase. However, it is very likely that we will make the change if the current trend continues. The price-performance ratio also plays a crucial role in this decision. Switched from [Pipedrive](https://www.capterra.com/p/132666/Pipedrive/) The main reason for the switch is indeed the price-performance ratio. Review Source Response from Bitrix June 6, 2025 Hi Sven! Thank you for sharing your positive experiences and constructive feedback on Bitrix24. We're here to support your continued success and are keen to make your experience even better. LR Larissa R. SRD LEAD Legal Services Used the software for: 1-2 years ### "Terrible experience that only gets worse" September 23, 2025 2.0 Pros Almost nothing, if i'm being honest. I can find most of the features in any of the best software companies in the market right now. Cons I've been using since last year, and I have to say: in the last few months, especially the last month, it feels like the platform has been abandoned and all the staff have been replaced by a dumb AI. Support has been taking days, if not weeks, to respond. We're experiencing an error with card merging that's been open for over a month. Changes are made out of the blue, without warning, and we have to constantly find new ways to do things. It seems to create more problems than solutions. No CRM card can be deleted, and merging doesn't work, so we created a column just to isolate cards that need to be merged and/or deleted. Automations don't pull updated numbers or contact names, so we have to create new cards when we correct someone's number or contact name, otherwise it sends automated messages with the old/incorrect information. We're constantly having problems connecting to WhatsApp, and we thought it was a Meta issue, but it's actually Bitrix. We're starting to evaluate new platforms to migrate our entire operation, and it's going to be a lot of work, but it looks like it'll be worth it. Review Source Response from Bitrix September 24, 2025 Thank you for sharing your feedback on Bitrix24, Larissa. Please contact us at claims@bitrix24.com. We will clarify the details with you and try to sort everything out. SS Shenella S. Customer relations Real Estate Used the software for: 6-12 months ### "Bitrix4 for CRM!" January 24, 2026 5.0 The software took some getting used to as it is a little complicated to learn at first. However, once the initial hurdle is crossed it is a very helpful software because it integrates CRM and communication so there is no need to keep switching between apps to keep track of tasks and workflows. Pros Centralized point for all CRM and communication workflows. Keeps it all on one place at a good price ! Extensive options available for customization which helps make the software really a part of the business! Offers great tools for take management. Cons Initial set up takes time as it is not an easy software to use at first. Customer support is not that great and it can take days to solve issues within the software. Review Source Response from Bitrix February 2, 2026 Hi Shenella! Thank you for sharing your positive experiences and constructive feedback on Bitrix24. We're here to support your continued success with Bitrix24 and are keen to make your experience even better. RC Remy C. Director Marketing and Advertising Used the software for: 2+ years ### "Bitrix24 is a All-in-One CRM platform that delivers" June 3, 2025 5.0 It has been good - the pros outweigh the cons. works for: - Lead Management - Marketing - Call Center - HR & Employee Communications - Sales Management - Automations - Project Management - Website & Online Store Builder It's not a simplistic as HubSpot or Monday, so it may put some people off, but it is scalable without breaking the bank. If your business is 10+ employees, then Bitrix24 can offer massive subscription cost savings as the Professional subscription offers up to 100 User licenses. Pros An All-In-One CRM that has loads of customisation that it is close to bespoke, but with the bonus that features are continuously being improved and developed within your subscription costs. It can be good straight out the box, but most customers will want to work with a Bitirx24 Partner so that it can be configured to integrate with your operations and enable massive efficiencies early into the adoption of . This will benefit your business in the long-term as you will look to utilise the 35+ functions - saving loads on additional subscriptions for Video Calling, E-Signatures, Cloud Storage, just to highlight a few. Cons Daylight Saving seems to be an issue making appointments past the date the clocks change in UK, but a fix is being developed for this. Alternatives considered [Vtiger CRM](https://www.capterra.com/p/112491/vtiger-CRM/)[Zoho CRM](https://www.capterra.com/p/155928/Zoho-CRM/)[monday CRM](https://www.capterra.com/p/245800/Monday-CRM/)[Pipedrive](https://www.capterra.com/p/132666/Pipedrive/) Reason for choosing Bitrix24 Value for money and functionality initially. The continuous development and integration of CoPilot has been a masterstroke from the team. Switched from [HubSpot CRM](https://www.capterra.com/p/152373/HubSpot-CRM/) Starter CRM from HubSpot was decent, but Professional was such a massive leap in cost that it was unaffordable to scale up. allowed much more scalability and included functionality that I required Review Source Response from Bitrix June 4, 2025 Thank you for such a creative and detailed review of Bitrix24, Remy! We're delighted to hear that you find our platform to be a versatile and valuable tool for your business. If you have any further feedback, suggestions, or need assistance with any aspect of Bitrix24, please don't hesitate to reach out. CF Christopher F. Owner Real Estate Used the software for: 2+ years ### "Great overall product and customer service" February 13, 2025 5.0 Love this system, hands down the best thing I found when I started my company and I use it in my other companies as well. Pros The customization of things, being able to make it what I needed for my company. Cons Can be a little hard to learn and navigate at first, they offer partners to help with thing if you can afford it but I like to know how to do things. Once you learn it though it is super easy to use. Alternatives considered [Salesforce Sales Cloud](https://www.capterra.com/p/61368/Salesforce/)[mojo](https://www.capterra.com/p/212343/mojo/)[Follow Up Boss](https://www.capterra.com/p/130020/Follow-Up-Boss/) Reason for choosing Bitrix24 the ability to customize everything and have control over everything. Review Source AL Andrii L. Senior strategist Industrial Automation Used the software for: 1-2 years ### "most popular CRM in CEE" February 14, 2025 5.0 It is good and well known. Focused mostly on trading business and integration with 1C. Large application need Contract management tools and bridge to SAP/Oracle solutions. Pros It was the most popular in Easter Europe solution for decade. Widely used in India and some asian countries. is CRM system designed for integration with native 1C Enterprise/Sales solution. It have integrated HR module, that makes is capable to be standalone solution for marketing team. Has integrated task tracking and project management tools as well has integrated time tracker. It has build in secure disk space to share files and data. Cons It is heavy weight and can slow down at deskt top use but awesomely fast on mobile. It has build in time tracker but no attendance controls. Focused mostly on 1C Enterprise integration for Customer module. Lot of manual iterations and need more automation for more leads loaded customers flow. Switched from [monday.com](https://www.capterra.com/p/147657/monday-com/) New customers project and he uses historicaly and has data integrations with ERP Review Source Response from Bitrix February 20, 2025 Thank you for such a creative and detailed review of Bitrix24! We're delighted to hear that you find our platform to be a versatile and valuable tool for your business. If you have any further feedback, suggestions, or need assistance with any aspect of Bitrix24, please don't hesitate to reach out. AH Amir H. CEO Information Technology and Services Used the software for: 2+ years ### "Great if you are linking sales to projects. " May 5, 2025 4.0 It was ok. I managed a number of projects with it while linking it to our sales department. It was good because we didn't have to jump from one software to another. Pros It has both traditional and agile tools. You can have a Gantt chart as well as Boards and so on. It also combines projects with CRM, which is great for many project-based companies. Cons It is a bit too complicated to use. It is not as intuitive as similar software applications in the market. While it is powerful, it is a bit confusing. Switched from [Trello](https://www.capterra.com/p/211559/Trello/) Trello was easier to use and free of charge for most of the features needed. Review Source Response from Bitrix May 6, 2025 Hi Amir! Thank you for sharing your valuable insights and experiences with Bitrix24. VR Verified Reviewer IT Manager Real Estate Used the software for: 2+ years ### "Best business process software" December 18, 2024 5.0 My experience is really good. i think bitrix is the best CRM in the market Pros It is a complete website like social media of a company where there is a feeds where you can see all the announcements of the company and CRM with different workflows you can edit. Cons it is a bit expensive compare to other CRMs. Switched from [Microsoft Excel](https://www.capterra.com/p/176574/Excel/) Before in excel we manually add leads or client info. but now everything is automated Review Source Response from Bitrix January 9, 2025 Thank you for sharing your valuable insights and experiences with Bitrix24. We're delighted to hear that the simplicity and unified platform design of Bitrix24 have met your expectations, making it easier for you to manage various aspects of your business in one place. CC Christopher C. CEO Logistics and Supply Chain Used the software for: 2+ years ### "POV Review on Bitrix24" September 19, 2024 3.0 Generally, I like it only for the functions that I really use and need, but really, I feel the pricing is a rip-off. Pros Open Channels and messaging integrations with mostly all social media platforms and the website builder. Cons I don't like the fact that I am forced to take and pay for plans that I don't even need most of the features simply because they are not applicable to my business operations. I hope that we can be allowed to tailor fit our plans so I can only select the features that I need and what I really use. I feel like I am wasting the value of money I pay because there are lots of features that I really don't need and don't want to use. I also hope that the Forms can be as diverse and customizable just like CognitoForms which is what I use for customer orders, I can't use the Forms because it doesn't have the kind of flexibility of CognitoForms. CognitoForms is far more superior in this area. Alternatives considered [Salesforce.org Nonprofit Cloud](https://www.capterra.com/p/265078/Salesforceorg-Nonprofit-Cloud/)[Asana](https://www.capterra.com/p/184581/Asana-PM/)[Operations Hub](https://www.capterra.com/p/226298/PieSync/) Reason for choosing Bitrix24 Actively looking. Once I find a more price-competitive platform, I will switch at the end of my subscription. Switched from [HubSpot CRM](https://www.capterra.com/p/152373/HubSpot-CRM/) Doesn't have Chat/Messaging integrations like that of . Review Source Response from Bitrix October 11, 2024 Thank you for taking the time to share your thoughts and experiences with Bitrix24, Christopher. We truly value the feedback from our users as it helps us to continuously improve and better serve your needs. MM Mathew M. Summer Talent Intern Financial Services Used the software for: 6-12 months ### "Bitrix24 is flexible and scalable" December 2, 2025 4.0 It makes communication easy with you team, you can assign tasks, get tasks report in real-time and act accordingly to enhance performance. Pros I like it's stability and scalability, This tool handles complex tasks and simplifies the tasks workflow. It offers a variety of services including communication services. Cons It's complicated to beginners as it requires complex system setup and it's pricing high to small businesses Review Source Response from Bitrix December 3, 2025 Thank you for sharing your valuable feedback on your daily use of Bitrix24, Mathew! We look forward to continuing to support your business's growth and success. MN Maryanne N. Sales Specialist Broadcast Media Used the software for: 2+ years ### "Intuitive Platform For Managing Tasks & Projects " January 14, 2025 5.0 It is amazing getting everything that you need in one platform that is also easy to use and it is also cheap. Pros This is an all-in-one platform that has all the features and tools that I really need to do my business. It is amazing because it has AI-assistant which makes work more simple. Am able to have video conferences with my colleagues to communicate on sustain things at ease. This platform is always helpful to me. Cons is fine by me and has no issues. Review Source Response from Bitrix January 15, 2025 Thank you for sharing your positive experiences about Bitrix24, Maryanne. We're here to support your continued success with Bitrix24 and are keen to make your experience even better. VR Verified Reviewer Administrative assistant Hospital & Health Care Used the software for: 6-12 months ### "Bitrix24 is outstanding interface" February 18, 2025 4.0 Overall experience with is good . its flexibility and interface is outstanding Pros I liked The most liked feature is all in one approach.its providing a wide range of tools within a single platform .bitrix24 is convenient,easy & simple output for all type of businessess. bitrix24 can be accessed from any device through internet Cons have full of advanced features.so if you have less knowledge then you have to learn Review Source Response from Bitrix February 27, 2025 Thank you for choosing Bitrix24 and for taking the time to provide us with your feedback. We look forward to continuing to support your firm's growth and success. CF Connor F. People and Culture Coordinator Non-Profit Organization Management Used the software for: 2+ years ### "Keeping everything in the same place; tasks, tools and teams." October 28, 2024 4.0 Proven game changer tool for empowering team meetings to be more productive and professional. Pros I liked Britrix24 due to its simplicity, flexibility and power. It gives a clear view of who's doing what and what needs to get done. It keeps tasks in order, deadlines on track and team members aligned. Cons It is not desirable that changing pertinent information in the application can only be done by me as the administrator, this delayed most my work. Review Source Response from Bitrix November 6, 2024 Hi Connor! Thank you for sharing your positive experiences and constructive feedback about Bitrix24. We're here to support your continued success with Bitrix24 and are keen to make your experience even better. RL Ross L. Interpreter Health, Wellness and Fitness Used the software for: 1-2 years ### "Avoid this subroutine " March 11, 2025 2.0 Overall it made things harder not easier. Pros The design was very colorful and pleasing. Cons Navigation and use was awkward and time consuming. Review Source Response from Bitrix March 12, 2025 Thank you for taking the time to share your thoughts and experiences with Bitrix24. We truly value the feedback from our users as it helps us to continuously improve and better serve your needs. RP Rebeca P. Graphic design Graphic Design Used the software for: 6-12 months ### "All in one CRM" October 15, 2025 5.0 Would not really say anything too bad about it. I think it's the best CRM I have worked with so far. It is like having an item company within a tool or item. Pros I like its layout; it's very customizable, and it's easy to set goals or organize my tasks. It is interactive and enjoyable to use. Cons I have used it for a little while and honestly, I can't say I dislike it about Bitrix. If I had a complaint, it might be regarding having more free options for editing the page. Review Source Response from Bitrix October 31, 2025 Thank you for your comprehensive review of Bitrix24, Rebeca. Our goal is to provide a versatile platform that supports a variety of work processes, and it sounds like Bitrix24 is aligning well with your needs. DL Deanna L. Freelancer Wholesale Used the software for: 1-2 years ### "Complex but worth it!" September 30, 2024 5.0 I had both good and bad experience with so I could lean both ways. But even with it's complex ways Bitrix24 will help get you organized and transform your growing business in a thriving one. Pros The chat features. Being able to communicate with employees easily and effectively and all together at once. Also, being able to track and watch the progress of my employees able me to help motivate and give the employees that needed a little extra attention got the attention they needed. Cons Performance issues sometimes and issues when trying to use the mobile app. Review Source Response from Bitrix October 11, 2024 Thank you for sharing your valuable feedback on your daily use of Bitrix24, Deanna. We look forward to continuing to support your business's growth and success. PU Paulinus U. Creative Writer Religious Institutions Used the software for: 2+ years ### "New User Bitrix24 Experience " September 30, 2024 5.0 Pros I use on a daily basis to coordinate with colleagues on projects via unlimited company communication channels in one place. Cons I have never come across even a slight bug on even though I am a new user. Review Source Response from Bitrix October 2, 2024 Thank you for choosing Bitrix24 and for taking the time to provide us with your feedback, Paulinus! We look forward to continuing to support your firm's growth and success. DA Djaffar A. Technical Manager Information Technology and Services Used the software for: 2+ years ### "Best tool for collaboration" October 30, 2024 5.0 Very nice experience. We recommanded this product to many friends. Pros CRM, collabortive tools and continous improvment and innovation Cons In CRM some features are slow to load information (like deals) Review Source Response from Bitrix November 7, 2024 Thank you for choosing Bitrix24 and for taking the time to provide us with your feedback, Djaffar. We look forward to continuing to support your firm's growth and success. AS Antonella S. Co Founder Consumer Services Used the software for: Less than 6 months ### "The overall experience was good." January 14, 2025 3.0 The overall experience was good. I use it quite a lot, but it leaves me wanting more. Some basic functionalities, such as visibility settings, role management, and profile handling, are crucial and contribute to this feeling of not enough. Pros No limitations on adding more steps or status to the pipeline. Others CRM dont allow you to add more that 8 or 9 steps. Free Plan available which is perfect for small Business Cons Lots of basics options are blocked on free plan. For example for basic functionalities like basic roles and profile customizations, role customization. Review Source Response from Bitrix January 15, 2025 Hi Antonella! Thank you for taking the time to share your feedback and experiences with Bitrix24. Your insights are crucial to us as we strive to make Bitrix24 the best it can be for our users. TH Teresa H. Accounts and Office Admin Electrical/Electronic Manufacturing Used the software for: 2+ years ### "Try it - you'll like it!" August 27, 2024 5.0 Very good. Relatively easy to use and customise for our business. Pros Customisable, relatively easily with support from notes and bitrix chat support. Cons Difficult to keep abreast of feature enhancements due to length of youtube videos and sometimes support notes are not easy to understand. Review Source Response from Bitrix August 30, 2024 Thank you for your review and for being part of the Bitrix24 community! We're glad to hear that you find Bitrix24 customizable and easy to use for your business. PC Pietro C. Project Manager Internet Used the software for: 2+ years ### "Bitrix24 is a good Task Management Software" October 14, 2024 4.0 Support is fast and solution orientated. Pros Many functions, acts a global enterprise solution. Cons Some features and functions are not elaborated and thought well. Review Source Response from Bitrix October 17, 2024 Hi Pietro! Thank you for sharing your valuable feedback on your daily use of Bitrix24. We look forward to continuing to support your business's growth and success. bH brian H. owner Marketing and Advertising Used the software for: Less than 6 months ### "Support have good knowleage" November 25, 2024 4.0 I am more and less new, but they are good to help us Pros I get my solution and I can now work better Cons The support Waite time was the worst, took to long time Review Source Response from Bitrix December 5, 2024 Thank you for taking the time to share your thoughts and experiences with Bitrix24, Brian. We truly value the feedback from our users as it helps us to continuously improve and better serve your needs. Şenol K. Business Developer Computer Software Used the software for: 1-2 years ### "Bitrix24 CRM and Business Management System" August 19, 2024 5.0 We have structured our company and all its departments specifically for our company and we are using them. Pros I can effectively manage and control the entire company and its departments with a single screen and multiple jobs. Cons Everything is in its place, even thanks to we are informed about technological developments, such as integrating artificial intelligence into the CRM system. Reason for choosing Bitrix24 Because it can be structured according to the company's operation Review Source Response from Bitrix August 22, 2024 Thank you for your insightful review and for choosing Bitrix24 as your CRM and business management system! Your feedback is invaluable as we continue to enhance our platform. SK Sumesh K. Freelancer Information Technology and Services Used the software for: I used a free trial ### "Pro-friendly Business Management Tool" January 24, 2025 5.0 Really a Pro-friendly application for the users who looks a different experience in Business Management Tools Pros The user experience and User Interface are really amazing Review Source Response from Bitrix January 27, 2025 Thank you for choosing Bitrix24 and for taking the time to provide us with your feedback. ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. Talk to a Capterra advisor for free and get results within 15 minutes.