# Page 8 | Bitrix24 Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 8 - Is Bitrix24 the right Online CRM solution for you? Explore 990 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/113540/Bitrix24/reviews --- Bitrix24 4.2 (990) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated April 24th, 2026 # Page 8 - Reviews of Bitrix24 ## Showing most helpful reviews Showing 176-200 of 990 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use TOD Thierno Ousmane D. Loans manager Banking Used the software for: 6-12 months ### "Bitrix24, a promising software in Business management." September 3, 2022 5.0 CRM is the key element for any company to thrive in the digital world besides SEO (Search Engine Optimization). We cannot dig deep around it, since it is not our aim topic here. Just know that CRM is a tool that helps companies stay in touch with their clients by analyzing their needs to increase sales. Not only Bitrix24 has it. Microsoft, Salesforce, Zoho, to name just those, have it as well. I really like the fact that Bitrix24 has its own CRM integrated. We don’t need to find another CRM tool elsewhere. It is very helpful because the software enables us to create a detailed database about our clients. This is a very promising product that needs to be improved. I think its whole potential is far from being completely unlocked. Meanwhile, before we have a new version, I globally enjoy this software. Pros First of all, what is Bitrix24? It is a multi-operations software that enables multi-tasking, from: Creating business sites, automating sales, and project management with rich communication features. That’s why it is called the “All-In-One”. The things that I like about this software lie in its essential tabs on the dashboard: - The Activity Stream from which we can see the employees of a given project with whom we can interact through chats (both video or text) or comments; there’s a comment section actually for the different projects. While writing, we can share files and use emojis; - The Employees tab presents the organizational chart with the names of all the employees. And, we can organize it as we want by adding new members or removing some, creating different Departments, and sharing the roles. This makes team management very efficient; - The Tasks and projects tab that permits us to create tasks and manage the different teams working on them. What is even cooler with this tab is that Bitrix24 gives us an Analytics kind-of-feature that shows in real-time the performances of the different projects, the timing from the beginning to the ending planned, the ongoing tasks, the completed ones, and the total; - The CRM which stands for Customer Relationship Management. What is adorable with the CRM of Bitrix24 is that we have a whole tab dedicated called CRM, and it is actually very intuitive to use: We can add our clients’ names, their contacts, and some notes about them. Cons 2 things that are less-likable: - The custom support is sometimes hard to reach. They take a long time to reply to our emails. This can make us feel lonely facing some bugs we would like to report and get the help we need; - The price is too high for small businesses. Bitrix24 charges USD61 /month (from time to time we can have sales dropping the price) for an entry-level; while softwares like Zoho charges only USD12/month. Switched from [HubSpot Marketing Hub](https://www.capterra.com/p/171840/HubSpot-Marketing/)[Asana](https://www.capterra.com/p/184581/Asana-PM/)[HubSpot Sales Hub](https://www.capterra.com/p/214215/HubSpot-SalesHub/)[HubSpot CRM](https://www.capterra.com/p/152373/HubSpot-CRM/)[HubSpot Service Hub](https://www.capterra.com/p/182476/HubSpot-Service-Hub/) I like the friendly and intuitive interface that Bitrix gives compared to Hubspot and Asana. Review Source Marianela F. Water Treatment and Environmental Management Consultant Chemicals Used the software for: 1-2 years ### "Bitrix24 as an integrated workspace for managing the daily operations of a multifunctional CRM." November 10, 2022 5.0 Bitrix24 is excellent in the reporting and dashboard generation modules, obtaining data in real time and graphically displaying the results for a descriptive analysis. Some of the statistics consist of reports on leads, deals, analytics, return on investment, as well as information related to the trends of clients and collaborators in the organization. Pros One of the most interesting aspects is its friendly environment for managing leads, with the possibility of developing customizable web forms and incorporating them into the workflow for the production of value in the process of gaining new clients. All this allows the automation of the business, specifically in the marketing area, incorporating functionalities that are integrated with the rest of the administrative systems. Cons It is a comprehensive tool that can be used one hundred percent, incorporating the various modules currently available, both for the management of processes associated with the client and other tools for project management, the financial areas of the organization, etc. Review Source VR Verified Reviewer Chief Executive Officer Management Consulting Used the software for: 2+ years ### "Bitrix Virtual Office Solution" June 24, 2022 5.0 My overall experience with Bitrix24 has been great. I have no complaints and would easily recommend it to anyone. Pros The free version is more than adequate to manage business functions. The intranet/portal feature allows me to manage my company and staff. My company is a virtual company and thanks to Bitrix24 it allows all members of my time to collaborate, communicate and work together just as if they were in the office. I have been using this software for many years and have tried other options and always come back to Bitrix24. I am yet to find any other software as versatile as Bitrix24. Cons The only issue we have is sometimes new Associates find it difficult to access the platform for the first time. I personally did not experience that issue, and this is only for a small percentage of new recruits. Alternatives considered [Workplace from Meta](https://www.capterra.com/p/168669/Workplace/)[HubSpot CRM](https://www.capterra.com/p/152373/HubSpot-CRM/) Reason for choosing Bitrix24 HubSpot was a good CRM but did not have the other functionality like Bitrix24. It was only good as a CRM. Workplace by Facebook was too expensive. Even when we tried the free version it was still not as good as Bitrix24. Review Source Tichaona Redemptor R. Graphics desinger Printing Used the software for: 6-12 months ### "Digital business enterprise." February 9, 2024 4.0 Exciting and mostly informative with all features Pros Bitrix24 often allows users to customize project workflows and set granular permissions. This flexibility enables organizations to tailor the platform to their specific project management needs and control access to sensitive information. Cons too many templets that has been used by other users of the platform Alternatives considered [Upbase](https://www.capterra.com/p/240951/Upbase/)[Basecamp](https://www.capterra.com/p/56808/Basecamp/) Reason for choosing Bitrix24 Automatically Growing Client Database: Whenever you receive an email, phone call, or message from a new contact, Bitrix24 can automatically add them to your CRM contact list. This ensures that your contact base keeps growing as you interact with clients Switched from [Upbase](https://www.capterra.com/p/240951/Upbase/)[Basecamp](https://www.capterra.com/p/56808/Basecamp/) Checking more project management tools that can assist business. Review Source Response from Bitrix April 24, 2024 Thank you for taking the time to leave a review. It's great to know you find the platform exciting and informative, and we're pleased that the automatic growth of your client database through our CRM has been beneficial for your business. Your decision to switch to Bitrix24 for more comprehensive project management tools is valued, and we're committed to supporting your business's success. Efezino U. Software Developer Transportation/Trucking/Railroad Used the software for: 1-2 years ### "Awesome Solution" December 12, 2022 5.0 Bitrix24 helped my company stay organized in its conversations with exisiting & potential clients. Using their website widgets, we were able to easily integrate real-time chat for customer support on our website. Pros Using Bitrix24 may provide the following benefits among others:It includes a variety of tools that can support teams in maintaining organization and good communication.Because it is offered in both cloud-based and on-premises versions, teams can select the one that best suits their needs.It offers a free plan with many of the tool's essential capabilities, which can be a smart choice for individuals or small teams that are just getting started.It interacts with a wide range of other programs and services, including CRM, email marketing, and document management programs, which can assist teams in streamlining their work processes. Cons The following are some potential downsides of utilizing Bitrix24:Like any new tool, it could require some getting used to. Users may need some time to become used to the features and learn how to use them efficiently.Some teams may not find it to have all the capabilities they want in a project management and collaboration solution. It might not have as many cutting-edge features, for instance, as some other tools on the market.Every team or use case might not be a good fit for it. It's critical to consider whether the features and cost fit the demands of your team.The free plan has several restrictions and might not be appropriate for larger teams or teams with more complex requirements. Alternatives considered [TalkToTheManager](https://www.capterra.com/p/147901/TalkToTheManager/) Review Source NM Norah M. Co-Founder and CEO Utilities Used the software for: 1-2 years ### "Bitric24 10/10 Rating" May 6, 2024 5.0 Pros Qualifications for multi-purpose functions, Online meeting bookings and scheduling. Employee intranet portal and mass messaging. Online P/TM capabilities. OKR and KPI monitoring. Project completion time estimate. Online proofing and digital marketing tools. Cons Bitric24 is awesome software with all we need. Review Source Response from Bitrix May 8, 2024 Thank you for the stellar review and 10/10 rating, Norah! We're thrilled to hear Bitrix24 meets all your needs, from project management to digital marketing tools. Your switch from multiple platforms to Bitrix24 underscores the versatility and comprehensive features we strive to offer. We appreciate your support and look forward to continuing to serve your business needs. Jenny M. profesora E-Learning Used the software for: 6-12 months ### "Bitrix24 excelente para la comunicación de empresas" March 19, 2023 5.0 Mi experiencia ha sido grata y me encuentro muy satisfecha, ya que me permite teener un buen registro y control de la empresa y puedo mantenerme en contacto con los clientes de por todos los medios que nos ofrece Bitrix24. Pros Buena comunicación entre las empresas y los clientes, que contiene muchas herramientas útiles y fáciles de usar. Cons La relación calidad precio, puesto que Bitrix ofrece las mejores herramientas, pero estoy segura de que puede añadir alguna más. Review Source MF Montse F. Diseño web Marketing and Advertising Used the software for: 1-2 years ### "CRM On Cloud facil de implantar y con funcionalidades para proyectos sencillas" June 12, 2023 4.0 Buena y recomendable para una PYME. Para una gran empresa creo que le faltan cosas o deberian optar por la versión On Premise Pros La rapidea de implantación y que el aprendizaje del equipo ha sido sencillo. Nos facilita mucho el dia a dia para seguir proyectos y tareas externas. Eso mejora el seguimiento de cada proyecto y de cada miembro del equipo. Cons Deberian de avanzar mas en la personalización de los listados de las tareas y subtareas. No solo es el equipo el que trabaja con la aplicación, sino que hay que pensar que a veces debemos presentar esos resultados o avances a un cliente detalládamente. Alternatives considered [HubSpot CRM](https://www.capterra.com/p/152373/HubSpot-CRM/) Reason for choosing Bitrix24 Por precio Switched from [Trello](https://www.capterra.com/p/211559/Trello/) Por funcionalidades mas avanzadas Review Source PC Priscila C. Social midia Entertainment Used the software for: I used a free trial ### "best tool for a large online office" June 8, 2022 5.0 great tool would recommend to anyone because it is super easy to work with Pros The practical way to organize projects and manage the team has the convenience of being able to release training for new people, monitor all projects in real time Cons Not having a space to show how long you've been working on the platform, it could have a space to log in and log out with the hours worked by each member, the time it took to do each project and the days worked Review Source Anne G. Assistente administrativo Logistics and Supply Chain Used the software for: 2+ years ### "The best integrated tool!" October 10, 2021 5.0 I love working with Bitrix within my organization because I can get the big picture view of the process and also by parts. It is useful for saving and storing documents in the cloud and facilitates real-time team communication. Pros Great tool for management and marketing. It has information integration functionalities, well-defined layouts where you can identify all the stages of the process. Good integration between teams through comments and notes. Cons There could be more customization options. Review Source Maszni A. Senior Web Developer Entertainment Used the software for: 2+ years ### "Project management software with very good workload planning" March 22, 2021 5.0 Overall, working with Bitrix24 as my main project management software has really improving my team effectiveness in developing a product and increase our time spend on organizing project that has short due-date. Pros I really like with the workload planning that Bitrix24 has offered, as it really helpful in distributing workload for each team members. It is a very important to do this step, so we can track our task precisely and preventing us from skipping task on project. The project template is easily customizable to cater for the project needs. Cons The developer should really taking consideration user experience and opinion on the software tools placement. Some of the tools is hidden on unexpected location inside on other tools and make the navigation process is quite frustrating. Storing and uploading a large size files is keep get interrupted and very frustrating experience with it. Switched from [Todoist](https://www.capterra.com/p/149339/Todoist-for-Business/) Todoist is too basic and many of the feature that I need for a project management like Scrum are not supported by this software. Review Source DC Debra C. CFO Accounting Used the software for: 6-12 months ### "Bitrix24 is Awful and the service is Atrocious" April 11, 2021 3.0 I paid over $3,00o dollars for Bitrix24's on premise platform. I walked away after 1 year. It is awful and the service is worse than the software. It was nothing like what was presented to me. Pros The only thing I liked about Bitrix24 was the Knowledge Base component. It doesn't seem to integrate well with anything, and it is a jumbled mess. Cons It is disjointed and primitive, and customer service is the worst I have ever encountered. Reason for choosing Bitrix24 I was made to believe that Bitrix4 was a robust and comprehensive platform. It was certainly not. Review Source RB Rick B. Fachinformatiker Civic & Social Organization Used the software for: 2+ years ### "Its time to move on" May 12, 2023 2.0 Pros Theoretical this platform has much to offer but if one tries to use it one notice many issues. Cons There are so many cons to this product I don't even know where to begin.The biggest thing is that the cost keeps increasing for the product and they don't even update the product with basic functions which are missing for years now. With every update they add things one doesn't need and the whole things gets more convoluted. Options are not to be found in a single section, they are spread all over the whole platform. Many pages exist to change options but there is no way to find them.Updates won't apply correctly leaving an outdated structure with deactivated features behind. What really gets me angry is, that there is no way to delete an account fully. One can just deactivate an account/user and they are still on your bitrix instance. You cant even delete your OWN account! Support wouldn't even help, they say that this feature is not included.They should be careful because its against GDPR to not delete user data including the account on request.The question arises on why they don't want you to delete your account. Its clearly not a technical issue.I had enough of this company. They have so much potential but they waste it all. They don't even care that i'm upset that I cant delete my/ employees accounts which left our non-profit. These accounts where created by me using our own email and domian. Review Source DQ Danish Q. General Manager Computer Software Used the software for: 2+ years ### "I love Bitrix!" July 28, 2021 4.0 It has been 2 years and as of now, i have not thought to look for any other platform. if ever anything pops up, i consult my service provider, and every time we see that it can be done or added to my existing package. i will give it 5 starts for making my life easier. Pros More than 38 modules in one single place make this wonderful. I like that we use it for operations and analysis. The ability to customize even makes it more user accepted. Cons Took me time to think, however, yes it does need little help when it comes to reports. Alternatives considered [Zoho CRM](https://www.capterra.com/p/155928/Zoho-CRM/)[Salesforce Sales Cloud](https://www.capterra.com/p/61368/Salesforce/) Reason for choosing Bitrix24 It had more features than we required at the moment, however, we know that in future we would be requiring it. So, having a product that is scalable is wonderful and it helped us quickly make the decision. Review Source Julio G. General Manager Staffing and Recruiting Used the software for: 1-2 years ### "Bitrix24 is the best in teamwork" February 14, 2023 5.0 Bitrix24 is used as a centralized repository of information about prospects, customers, competitors and as an internal social network to facilitate collaboration and documentation of relevant information between all areas of the company. It becomes our main information system because it has a powerful search tool that makes any query easier and faster. We also use work groups to segment information according to region or user level. Pros If your business is not that big or complicated, the free version will be enough. Easily integrate with other systems to automate marketing campaigns. Simplified functionality is a great way to publish information and communicate with all or a subset of users. You can include segments based on groups. Finding information on past records organized by company or contact can be helpful. The product is powerful and I think it is an excellent choice for projects that require a lot of communication, collaboration, content sharing and more. Projects that are more sales management/CRM oriented may not be fully supported, depending on each process and its integration needs with other databases or systems. Cons The functions for managing deals and sales pipelines are also a bit complicated compared to other cloud CRM vendors. We tried using this feature for a while, but it didn't fit our needs. Permissions have limited functionality. We tried to set up specific user types (to restrict access to CRM information) based on their own company/contact (basic stuff in CRM), but it is not possible. Sometimes the user interface of some parts of the system is too complex. It would be great if there was an opportunity to simplify some of this. Review Source AA Anisha A. Head of Call Information Center Consumer Services Used the software for: 2+ years ### "The best program for the information center" December 10, 2021 5.0 We have chosen him for 3 years already, we are very satisfied. Pros We like working with this program very much, it gives us great opportunities, we are able to arrange the sequence of fields in the program as we see fit. We service and fill in a lot of calls daily All information on supply and demand in the program. Customer questions are multifaceted and the program allows you to create fields for all questions. The best result is the sale, when we sell our product and fill in the relevant fields, the completed information is sent to the relevant department և the rest of the work is organized there. We are very satisfied with this program, before buying the program we were thinking a lot about buying it or not, we have not used this program in any of our other companies before, we are very satisfied with it, it is very good for our industry. The customer base is fully maintained and we can work with them in the future, make other offers, even in the form of letters. It contains a whole system not only for the call information center but also for the marketing work. Cons There is no part of the program that you do not like. Review Source JB John B. Manager Writing and Editing Used the software for: 6-12 months ### "Very helpful software" December 16, 2019 5.0 Pros \-Everything you need to work with tasks: templates, collaborators, time tracking, reminders (including e-mail), auto-renewal of paused tasks, Gantt chart with different links "in the tail and in the mane." -Custom Kanban board. -A calendar of tasks and events both throughout the company and by departments and selected employees. -Robots and triggers in tasks. In a few clicks, you can implement most simple, but extremely routine-free scripts. -Very convenient chat - you can work both on the site and through the desktop client. -Good mobile version (Android, iPhone). -Built-in IP-telephony. -Built-in work with mail through IMAP. -Automatic group / project chat for members. -Wide differentiation of access rights (if not too lazy to configure). -Calendar-schedule of absences of employees (attendance tracking, "who/where /why"). -Meetings - it is convenient to hold meetings on a list of issues, draw up minutes of meetings. - Many other extensions, including free ones. Cons \-In some places there is a confusion between the new and the old interface (not all parts of the portal have moved to a new track). -Somewhere they dropped useful commands in the context menus and the necessary buttons, and do not want to return. For example, "copy a task with or without nested subtasks" - earlier this was solved with one daw, but now only one option is hard-coded. In general, the usual story when updating to new versions (remember the transition from Windows 7 to 8, and then from 8 to 10). In the new interface, tasks on the company page (CRM) are inconveniently done - before it was a table with search / filter and sorting, and now it's just a list without details. This is due to the transition to a new concept. You can understand, but it’s difficult to get used to. We have to go to the section "Tasks and Projects" and there already look for the tasks of the company by its name, although we have already been to the tasks page of the company ("Cases"). -We use CRM (leads, deals), chats with visitors (the chat works directly from Yandex search results through Yandex.Dialogs, as well as from the site), tasks, projects, meetings and meetings. It works properly in a virtual machine. If there is an active license, it is successfully updated. Technical support usually responds within 24 hours. Most of the issues are solved (we give access to the portal with an IP restriction, then turn it off Review Source Ernesto A. Consultor Management Consulting Used the software for: 2+ years ### "La solución total" June 1, 2023 5.0 Ha sido de gran utilidad porque todo es desde el celular, he probado telefonia, he probado whatsapp, he probado chat en directo. Todo muy bien Pros Es la mejor opción para emprender una tienda en línea porque es de muy bajo costo, es la solución total, controla todos los aspectos necesarios de publicidad, redes sociales, pedidos, entregas, cobros. No en la facturación porque el SAT es muy específico de México. Por otro lado atiende tu agenda, control del desempeño de los empleados conforme crece la empresa, he tenido bases de datos de 40,000 contactos y los administra perfectamente Cons No tengo carencia alguna porque tiene tantas integraciones y porque utiliza mucho los recursos web de google Switched from [Insightly](https://www.capterra.com/p/130671/Insightly/) por la gestión de proyectos y fue hace 8 años Review Source Jose P. Business Change Manager. IPMA. PMP. Computer Software Used the software for: 2+ years ### "Advantages of using Bitrix24 to manage the process of onboarding new clients." December 4, 2022 5.0 The Bitrix24 application suite is truly a corporate solution, which can be used by modules for all types of companies, of any size and category. Provides the services to proactively manage the administration of customer information and transmits results records and analytics to senior management, such as sales trend reports, which show the proportion of deals won and lost, these elements are of great value to the organization. Pros Bitrix24 is currently much more proactive, since its new philosophy actively collaborates in the planning of the work with the client, in addition to allowing completely personalized parameterization, based on the needs of the organization, and makes it easier for them to follow up on the activities to all team members who interact with the platform. It incorporates elements of agile methodologies to know, for example, the tasks that we have pending for today, during the week, and the remaining weeks. Cons With Bitrix24 we can advance in the negotiations by segmenting them, for example, in those that are fast, those that require a more complete workflow to achieve the sale, and generate campaigns that will offer long-term results. Taking advantage of all the features of Bitrix24 is really a process that grows gradually and will require the participation of all involved. This is very interesting work and definitely adds value to the marketing process exponentially. Review Source JC Jean C. Gerente IT Health, Wellness and Fitness Used the software for: 6-12 months ### "5 herramientas para administrar la empresa" November 7, 2022 4.0 La experiencia en general ha sido positiva, sin embargo, si se le quiere sacar el máximo provecho al programa, será necesario contratar una persona o empresa especializada y estas suelen cobrar hasta USD 200 por una hora de asesoría, lo cual es bastante para una empresa pequeña. Pros Es una plataforma en la cual se pueden administrar de manera correcta los datos de una empresa y poder gestionarlos de manera correcta sin perder en ningpun momento alguno de ellos. Esto es muy bueno a la hora de prestar un buen servicio y mantener la correcta comunicación con el cliente. Cons El servicio de soporte es pésimo. El CRM lo venden con un soporte 7/24 pero la verdad es que lo asesores muchas veces se demoran demasiado en responder y practicamente lo que hacen es enviarlo a leer la documentación que hay en Internet. Si es necesario el soporte especializado, este puede durar en responder hasta dos semanas. Alternatives considered [Zoho CRM](https://www.capterra.com/p/155928/Zoho-CRM/)[HubSpot CRM](https://www.capterra.com/p/152373/HubSpot-CRM/) Review Source Eric R. B. Chief Product Officer Research Used the software for: 6-12 months ### "Hoped it would be the CRM for us, but it's too heavy and pricing is nitpicky" January 12, 2022 3.0 We wanted a sales and CRM tool that could handle our small startups' workload. Basic workflows, sales tracking, and being a Rolodex for the office. But it's too clicky to be useful as an app for the team. Need to streamline and also improve the third-party connectors. Pros Bitrix has a lot of good ideas, including the overall navigation of the system and the concept of social feeds being built-in. If pricing had not driven us away from the application, I would have expected to configure it well enough to work for us. Cons Too many clicks, too much configuration needed for someone who is trying to track info for a startup. Bitrix needs more templating options and more of a focus on quick actions that can help move a project or sale forward. There are too many things that need to be set up, too many options and variations on similar ideas. Alternatives considered [Zoho CRM](https://www.capterra.com/p/155928/Zoho-CRM/)[Salesforce Sales Cloud](https://www.capterra.com/p/61368/Salesforce/)[HubSpot CRM](https://www.capterra.com/p/152373/HubSpot-CRM/) Reason for choosing Bitrix24 Ultimately, we did not. HubSpot proved to be a far better fit when we looked at pricing and capabilities. HS had it hands-down for mass-mailing and quicker workfr Switched from [SugarCRM](https://www.capterra.com/p/231638/SugarCRM/) Bitrix seemed to offer more functionality and the initial cost was $0. But when we started seeing how even some pretty basic functionality would be expensive to use on Bitrix, we switched to HubSpot. Review Source MFP Maria Fernanda P. Dirección Real Estate Used the software for: 6-12 months ### "Más de 7 meses intentando implementar el sistema bitrix24..." October 12, 2021 3.0 Mala experiencia. Primero conectamos con Killalab un partner de bitrix24 para que nos ayudara con la implementación. Nos tuvieron 3 meses sin poder resolver nuestros requerimientos. Insistiendo de que estaban fuera de las posibilidades que brindaba el sistema bitrix24. El mismo soporte de bitrix24 según ellos, habían mencionado que era imposible realizar ciertos flujos de trabajo para mensajería y agenda online. Luego de este proceso, conectamos con Nexcoders que nos mostraron un Demo de nuestros requerimientos funcionando en el sistema bitrix24. Gracias a sus gestiones logramos terminar todo hoy. El soporte de Bitrix24 durante todo el procesos, fue poco eficiente. Atendían nuestras solicitudes de a una y respondían cada 3 o 4 días. Nos tuvieron otros 3 meses más para poder terminar de implementar lo que necesitabamos. Imagina que te suscribes a un plan anual y la mitad del año que pagaste no puedes hacer nada porque la usabilidad no es intuitiva y el soporte de Bitrix24 es negligente. No responden tampoco a los reclamos de forma eficiente, nunca asumieron responsabilidad en sus acciones. Tienen gente poco preparada. Tienen una burocracia interna que retrasa la solución de los problemas. Pros Gran posibilidad de integración Muchas herramientas claves para el desarrollo de cualquier tipo de empresa Partners especializados Cons La verdad tiene varios bugs y la implementación ha sido llena de problemas, casi 8 meses para poder usarlo con los requerimientos ajustados a nuestras necesidades. Y solo estábamos pidiendo cosas bastante básicas. Nada muy sofisticado. No todos los partner asociados a Bitrix24 están capacitados para llevar a cabo una implementación (poca fiscalización en este sentido) No es posible implementar el sistema sin ayuda de un partner de bitrix24 ya que muchas funcionalidades no están descritas para ser implementadas por las personas que recién adquieren una licencia. Soporte de Bitrix24 desorganizado. Tienen poco personal, no dan a basto con las solicitudes. Exceso de burocracia interna. Lentos. Dan respuestas contradictorias. Y lo peor de todo, no asumen sus errores. Alternatives considered [HubSpot CRM](https://www.capterra.com/p/152373/HubSpot-CRM/) Reason for choosing Bitrix24 por el precio y por la cantidad de herramientas y usos ilimitados que proporciona Switched from [Dropbox Business](https://www.capterra.com/p/143068/Dropbox-Business/)[Trello](https://www.capterra.com/p/211559/Trello/)[Google Drive](https://www.capterra.com/p/161425/Drive/)[HubSpot CRM](https://www.capterra.com/p/152373/HubSpot-CRM/) Porque significaba un ahorro grande y me permitía optimizar procesos Review Source Eileen J. Office Manager Electrical/Electronic Manufacturing Used the software for: 1-2 years ### "Robust project management tool" May 22, 2023 5.0 Bitrix24 is a robust and comprehensive platform for office and project management. it offers a wealth of tools that can significantly improve the efficiency and productivity of teams. I recommend Bitrix24 to other office managers looking for a comprehensive solution. Pros Makes it easy to track project progress and assign tasks to team members. Shared calendar feature and automatic notifications ensure that everyone is aware of deadlines and priorities. Bitrix24 encourages collaboration among team members through chat features, video conferencing and the ability to share files and documents in real time. The platform enables automation of workflows and business processes, allowing office managers to focus on higher-value tasks. Cons Although Bitrix24 offers a wide range of features, but some advanced features require paid subscriptions, which could be a drawback for companies with limited budgets. Review Source AB Aliaksandr B. Marketing Expert Marketing and Advertising Used the software for: 1-2 years ### "A good software, but if only you live in CIS" January 31, 2021 4.0 Well, I used Bitrix a lot of time and you know, the things doesn\`t change a lot of time. For sure, Bitrix is got a lot of features and integrations. But the question of quality of these features are opened. For 100% benefits of features, you should to charge the money for add-ons, or you should to do some of dev-jobs. This is not cool for the small teams. Overall: for employees and some teams from CIS this software is 'must-have'. If you want to change something, you can do it, because a lot of software are available. And a lot of these are good enough for any-sized teams. Pros A lot of features, a lot of integrations Cons First of all: a heavy widgets. Your website will be slow if you will use widgets, like openlines and etc. Second one is an old interface of admin. Like 'Permissions' and etc. Third: the reports are really bad. Also email marketing isn\`t good. And the last one is that you should always charge the money: for example, it\`s hard to find a useful free add-ons. Alternatives considered [Kommo](https://www.capterra.com/p/120048/amoCRM/) Switched from [Zoho CRM](https://www.capterra.com/p/155928/Zoho-CRM/) Because I want to got an 'all-in-one' solution, like: organizer of calls, leads, tasks and etc. I want to use the only one software for all of these features. Review Source Krishna L. Human Resources Generalist Hospital & Health Care Used the software for: 2+ years ### "An all-inclusive project management software" March 14, 2023 4.0 It has helped us with task management, Gantt chart creation, task delegation, document integration, and software that can work with our other company applications. Pros As a company wide platform, Bitrix24 has been implemented. For us, this project management software has been the most comprehensive and powerful one we've ever used. Bitrix also provides simple integrations that can be implemented immediately. Cons The product's UI leaves much to be desired. While the learning curve is shorter than that of other software, it is still noticeable when first using the program. Switched from [Zoho CRM](https://www.capterra.com/p/155928/Zoho-CRM/) Bitrix24 is the most versatile and complete business management software available. The features available with both the free and premium versions are same. Thanks to its Gantt chart feature, all users are able to see the development of projects in a way that is impossible with other software. Review Source ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. Talk to a Capterra advisor for free and get results within 15 minutes.