--- title: "Page 9 | Bitrix24 Reviews 2026. Verified Reviews, Pros & Cons | Capterra" description: "Page 9 - Is Bitrix24 the right CRM solution for you? Explore 1009 verified user reviews from people in industries like yours to make a confident choice." source_url: "https://www.capterra.com/p/113540/Bitrix24/reviews/?page=9" page_type: "reviews" language: "en" publication_date: "2026-11-09" --- Bitrix24 4.2 (1006) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated November 9th, 2026 # Page 9 - Reviews of Bitrix24 ## Showing most helpful reviews Showing 201-225 of 1006 available reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use R Reviewer Talent Acquisition Executive Used the software for: 1-3 years ### "Project management managed well with Bitrix24" February 24, 2021 4.0 Working with Bitrix24 has very many benefit, almost everything that i need is available in this software and i don't need to integrated it with other service or survey to make it a complete software. Storing document and files can be done easily within the software without having to use other cloud storage software. Pros Bitrix24 really has help me and my colleague managing task and project that we are running and collaborate. Communication the most important feature for collaborating project, and this software has provide us to have video calls and chat platform build-in inside the software. It helps us to connect easily with each others. Cons Work-time tracking is one of least tools that we don't ever use to measure our working time. As long as the work is done according to the time frame that has been decided, how long we are working online everyday is irrelevant. They better add milestone tracking rather than work-time tracking in my opinion. Review Source R Reviewer Information Communication Technology Coordinator Used the software for: 3-5 years ### "Powerful tools to manage project tracking and planning" June 15, 2022 4.0 Using Bitrix24 has been a pleasant experience for my company in many areas, including project planning, job scheduling, private communications, and staff performance evaluation. Pros The optimal network layout and the premise of integrated social media feeds are two of Bitrix's significant strengths. If the software's price had not swayed us, I might well have anticipated our being able to adapt it to our needs. My favorite part of the site was the notion of using it to manage chores and boost efficiency amongst some of the staff. Cons They let us utilize the built-in VoIP capability, but not the latest version. I do not understand why this would be the case. Last year, I used my VoIP device to connect with my friends and family. But then they want payment for the feature. Review Source R Reviewer Producer Used the software for: 1-3 years ### "Bitrix 24 a handy tool to use on big teams" November 10, 2020 3.0 I used bitrix24 while working in a digital media agency, for a team of around 150 coworkers and owrking in different cities it was very helpful. As I worked on the media production department is a critical need to send media as photography and video very quick or in real time and this was kind of hard to do on the mobile version so I had to ask the person by a message on bitrix to check other chat as telegram or whatsapp to send the images. As a CRM, cloud for documentation and message it works great and is at a very nice price. Pros I like very much having the team information on quick access, I can easily find the contact for a colleague that I've recently started to collaborate with, it also shows birthdays, achievements and status so if the company wants to use it it can be used as an intern social media to show any goals, projects or announcements of the team and business. I like that it has a mobile app so that helps for the chat when you are not in the computer and someone needs to contact you. Cons Sometimes the software had delay on the message delivery or it show an olds message as new. The mobile data consumption on the mobile app is heavy, also is hard to send pictures or media on the mobile version. Review Source Nusret O. CEO Used the software for: 1-3 years ### "Bitrix24 is absolute REGRET , its terribly Abusive, after paid 1500, one must pay 3000 to developers" May 26, 2023 1.0 ITs terrible, after I paid 1500 usd , I REALISED THERE IS NO SUPPORT, NOBODY...... AND YOU NEED lot of integrations, developments to be able to use the product, its slow, buggy, terribly complicated, there is no documentaries to learn, no possibility to integrate yourself even with calendar, its a trap and scam , I lost lot of money ........... Pros NOTHING, it is Trouble of my business life , I regret the day I picked that Cons after pay 1500 dolars for only usefulable plan, I needed to pay 3000 dolars for developers to integrate that, all the developers tells different stories, its startup we have, its extremely abusive , AND ONCE YOU PAID , THERE IS NO REFUND, SO THATS A TRAP Review Source Cassidy S. Consulting Team Lead Used the software for: 3-5 years ### "Every company must keep track of tasks, deadlines, and available resources" April 6, 2023 4.0 To effectively track, search, and create internal fluidity, familiarity with Bitrix24—the software of choice for project management, task management, marketing, and CRM analytics—is essential. Bitrix24 has been instrumental in getting more people to join the service to increase efficiency. We have made extensive changes to the organization and distribution of documents; this process is now the benchmark by which we judge and manage the quality of your products and services to maintain accurate records. Pros File management processes, while seemingly unimportant, can have an impact on administrative expenses. We can save time, money, and effort thanks to this terrific platform, and our relationships with customers and clients have significantly improved. Bitrix24 is the most complicated tool on the market right now. Still, it is also the most effective at optimising such files and attaining the most appropriate performance in the quest for supposedly improved solutions for file quality management. Cons Many users have had to adapt their processes rather than the software to account for the absence of systemic diversity and centralization. Review Source Sara B. Human Resources Generalist Used the software for: 3-5 years ### "Functional and collaborative communication tool" February 7, 2023 4.0 It improves work flow by enabling secure, remote online communication. This solution uses professional-grade tools to satisfy all needs, from collecting team opinions to monitoring financial operations and trade. Pros Tasks, projects, and pipelines are Bitrix24's best features. It helps manage project roles. Functions can also classify members. It defines workflow management, project organization, and scheduling skills. Cons It is thorough and straightforward to integrate into business, so far. It's simple and customizable to your company's needs. Review Source PK Parth K. Web Developer Used the software for: 3-5 years ### "Multitasking Project Management Platform To Improve Efficiency" March 21, 2023 4.0 It is appropriate and relevant and has a solution for any issue. The greatest thing about Bitrix24 is its CRM features like tasks, projects, and pipelines. It aids in keeping track of the responsibilities that project members are assigned. Processing reports is simple. Pros Bitrix is a user-friendly tool that makes collaborative work enjoyable. I created a number of websites, and each time the outcomes were good. Free websites that include phone and chat functionality can be made using it. We can easily add users using an admin account, and we can also view all user account activity. Cons It takes a lot of time to understand the objectives of the application because it is slightly different. When I first started using it, the features it offers left me feeling confused. You should watch tutorials and read guidelines to use their full potential. Review Source R Reviewer CEO Used the software for: 3-5 years ### "a little bit of this and that" May 25, 2023 4.0 its the bumping heart of the business helped me to run a mega operation company with so mush less employees Pros a nice collection of features that really help kick start the business Cons very slow deployment of new necessary needed features Review Source R Reviewer Analista Senior Used the software for: Less than 1 year ### "Custo x benefios atrativo" November 7, 2024 3.0 Pros a facilidade dos negocios em modo "Kanban" Cons O mensager dele tem muito "delay". Enviamos mensagem para outros colaboradores e tem mensagem de que demora mais de 1h para chegar gerando impacto na produtividade. Review Source R Reviewer Project Manager Used the software for: 3-5 years ### "Bitrix24 is the best thing happened to me at work " October 19, 2023 5.0 I open my Bitrix24 account in the morning knowing that I have everything I need to make a remarkable progress at work. Pros Everything about Bitrix24 is awesome. It just makes doing work easier and more productive Cons Nothinh I dislike about Bitrix24. It's a must have for any busienss .. that's how I see it Review Source R Reviewer Tech managing app partnership Used the software for: 3-5 years ### "Good Product but Poor Service - Definitely not located in USA" February 3, 2020 1.0 I'm a partner, their sales team is in UTC+2 9:00 AM to 6:00 PM. Support is UTC 8 - 5:30, tech support is UTC+3 8:30 to 5. You have to be awake between Midnight and 4 to get support from them or even a simple response. If a thing doesnt work for their customers they have to goto their partners. and subscribe a paid plan for them to fix it. OTP was working and suddenly stopped working. and Only my account was setup with OTP and not my clients. Client wants to do monthly plan and bitrix wants me to sign them for quarterly plan. Poor ethics. Partners cant sell you one month, they have to sell only 3 months minimum. I lost a client because of my client wanted one month and bitrix wants me to sign them up for three months. there are way better CRMs which will support you in US time zone. Bitrix sales and tech support uses google translator for responding. so if they dont understand what you are saying them, its googles fault. Its lot of hassles, and if you have great customer service you can manage any software. try few other crms and read a lot of reviews before going for bitrix else you will be stuck like my customer after an year half way down deep. Pros User Interface. Easy navigation Less Learning Curve Cons They use google translator for responding. so if they dont understand what you are saying them, its googles fault. You have to be awake between Midnight to 4 to get support from them or even a simple response. Most of them are Untrained and Inexperienced support techs. Review Source R Reviewer Estagiário de T.I. Used the software for: Less than 1 year ### "Bitrix de Liliana" November 9, 2024 5.0 tenho usado muito pra organizar minhas atividades a função "Tarefas e Projetos" e a minha favorita, também acho legal ter um feed para compartilhar avisos e imagens como um Instagram, e no bate papo recebemos avisos de quem esta fazendo aniversário achei isso muito legal. Pros Muitas funcionalidades uteis, é uma ferramenta ótima pra promover interação e engajamento, achei ótimo Cons Nada, a ferramenta é sensacional, apesar de que eu gostaria que tivesse uma versão dela no play store como um gerenciador pessoal para qualquer pessoa, como usamos no escritório eu organizo apenas as minha atividades de trabalho mas seria ótimo poder usar pra minha vida pessoal. Review Source Lee H. CEO Used the software for: Less than 1 year ### "Complete Scam" February 3, 2021 1.0 If i could provide a lower score, I would. The company falsely advertises integrations with Quickbooks Online, it does not work. The software is a shell, meaning that the purchaser has to "create: every document and infrastructure in order for the application to even come close to working. The very thing that it appears it was designed for ( CRM) fails miserably. You wont even see your deals or opportunities move to the "next stage" without some form of manual manipulation. Telephone integration does absolutely nothing other than clog up your leads with calls with zero info on them. Top all of this off with the complete lack of support ( even in the paid version). They will take days to respond and then its with a canned response about going and researching the answer your self in a pile of some of the worst help files I have seen in my more than 30 years in business. Then, finally capped by this...once you have wasted the $1000.00 for the access to the software and the countless hours and thousands of dollars to try to get it to work with just basic day to day operation....you finally decide that their are much better options available (like Salesfoce) they will refuse to refund you any part of your remaining subscription. BUYER BE WARE- complete and total scam of a solution. DO NOT WASTE YOUR MONEY! Pros NONE- very difficult to deploy. Hours upon hours spent in setup ended up being a complete waste of time. Not ONE of the integrations work. Cons difficult to train staff on, difficult and expensive to obtain support Review Source CARLOS RODOLFO V. tic Used the software for: I used a free trial ### "monitoring of the employees with Bitrix24" December 7, 2023 4.0 It is ideal for large organizations, where Bitrix24 is adaptable for the company and for the different areas of the company. Pros we like Tracking projects, tasks and time spent. storage must be allowed by permission, its interface is similar to that of Facebook Cons The disadvantage of this tool is that it is not so well known in the market, and therefore it is not widely used. So they don't know its many benefits. Review Source Amanda D. Key Account Manager Used the software for: 1-3 years ### "Team Collaboration Tool with Task Management Capabilities " June 6, 2022 4.0 Collaboration on projects, file sharing and live chatting. Pros Bitrix24 improve productivity by enhancing team collaboration, task management and file sharing in one single solution. Cons Bitrix24 has a lot of features, which I have never completed to customize all. Review Source R Reviewer Sócio Advogado Used the software for: Less than 1 year ### "Seria bom se realmente funcionasse" May 23, 2023 2.0 De uma forma geral, a experiênia tem sido péssima. E o Bitrix pouco se importa. Não fazem absolutamente nada para melhorar a experiência do cliente. Pros A quandidade de funcionalidades é boa, porém não funcionam na prática. Cons O suporte é HORRÍVEL. Praticamente, não existe. Review Source R Reviewer .NET Software Engineer Used the software for: 1-3 years ### "My Experience with Bitrix24" June 27, 2022 4.0 Task scheduling. Billing & invoicing. Pros I like that Bitrix24 has a mobile application for both Android and iOS. It offers billing & invoicing and task management tools in one place. Cons Unfortunately, mobile application isn’t highly customizable. Review Source R Reviewer Executive Director Used the software for: Less than 1 year ### "Bitrix24 provides a lot of features for your business" April 15, 2024 4.0 Pros I liked the versatility of the features and having them all on one platform. Cons I feel as though Bitrix24 is not very user-friendly. It has wonderful features, but it is a little technical. Review Source R Reviewer Professor Used the software for: Less than 1 year ### "Incomparável" November 21, 2024 5.0 Experiência muito positiva e organizou minhas atividades. Pros Completo e simples. A possibilidade de criar projetos, tarefas e subtarefas. Cons Que não é possível criar projetos no plano free. Review Source Rick P. Director Used the software for: Less than 1 year ### "Everything your team needs to get things done on one page, which can be a bit of a problem" June 27, 2018 4.0 Pros Bitrix24 has an astonishing number of advanced services available in its free tier -- basically everything except Advanced CRM and Tasks or a lot of online storage, restricted to 12 users. That has to be some kind of record for a service of this type and power. 12 users! For a small business that needs a comprehensive space to communicate, collaborate, get things done, follow up leads, even answer emails and make telephone calls! I really can't think of a more powerful solution at this price. The Activity Stream is among the best of its kind. The paid plans are also very reasonable considering what you get. There's even a special plan at $69/month for businesses that don't need a lot of users or storage space but have a lot of sales to make and/or leads to follow up on. That strikes me as very very smart. The price is this aggressive, I would imagine, because of the traction of well-known solutions like Salesforce, which all the better for consumers, of course. Cons Even though I appreciate everything there one page ready for me to use, the sheer amount of choices can be a bit daunting. Luckily, the lefthand nav can be configured so you can hide stuff you don't need. The design looks to my eyes about 5 years out of style so the UI could use an upgrade, for sure. I'm not sure design is this company's strong point. For instance, the default desktop image makes the menu items hard to read. These seems like quibbles though, don't they. My team ultimately decided on another collaborative space because our needs were half-editorial and Bitrix24 can't really help you there. Review Source Amr E. Senior Scrum Master Used the software for: 1-3 years ### "Revolutionizing Teamwork" May 15, 2023 5.0 Pros If you're looking for a robust collaboration platform that can help streamline your team's workflow, then Bitrix24 is worth checking out. One thing that sets Bitrix24 apart is its high level of customization. You can easily tailor the interface to fit your team's specific needs and preferences, which can help improve productivity and collaboration. And with a range of affordable pricing plans, Bitrix24 is accessible to businesses of all sizes and budgets. Plus, with a free option available! Cons Learning to use Bitrix24 can be challenging, especially for those new to the platform. With so many features and capabilities, getting the hang of everything can take some time. Although the free program offers many valuable tools, some users may discover that the customization options could be improved. This may be a drawback for businesses that have specific needs. Additionally, while Bitrix24 does offer some integrations with other apps and services, the selection is somewhat limited compared to other platforms. Review Source R Reviewer Management Used the software for: 3-5 years ### "Service company in use of Bitrix" November 5, 2024 5.0 Pros Really good support and high quality CRM with many advanced options Cons Took time to learn but it is worthy, It makes me work of 3 people Review Source R Reviewer Fashion designer Used the software for: 3-5 years ### "Recommendation of User opinion bitrix24" April 7, 2022 5.0 I realized that this program to make communicate in my company more easy and clean. Pros This program bitrix24 easy to use. You can fill some details at first when you customize this program for your needs. Actually this soft and interface easy to use. Cons This soft was little difficult to integrate to my company because we have so many different kind of department. Customize program for each department can be difficult at first but easy to use later. Review Source VR Verified Reviewer Publisher Used the software for: Less than 1 year ### "Great Software but a lot More than I Need" April 19, 2021 4.0 I liked all the features and functionality it offers but since the interface was too cluttered with things my team didn't need it had a negative impact on productivity since it took too long to find things. So I ended up stopping using it after a short while. It would be good if there were a stripped down version of this software. Pros Bitrix24 is chock full of features. It offers just about every feature I could ask for. And within those features there is a ton of functionality that makes it a really flexible project management system that is able to handle one's needs fully. Cons The interface is really cluttered. The reason for this is mainly because the software is so full of features – those features have to be placed somewhere. For some users it's probably totally fine, but for my use case it didn't work since the needs of my team are quite simple. We just didn't need all those features. So you could say... just don't use the features. And that could be the case, but the problem is that when onboarding a team and asking them to use it for a few simple tasks it causes information overload for them. It takes them too long to find things and they don't really want to use it. I also received complaints from a user who didn't like the timer clock staring at them the whole time they were using the tool. It puts too much emphasis on being productive and feels like it's too much. Review Source R Reviewer Operatore Sociale Used the software for: Less than 1 year ### "Molto utile per il lavoro di squadra " January 15, 2024 4.0 Esperienza che ritengo positiva e utile al mio lavoro in cooperativa Pros la sua adattabilita' alle varie realta' aziendali, anche della nostra in cooperativa Cons per il momento solo delle cose che chiedono miglioramenti Review Source ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. Talk to a Capterra advisor for free and get results within 15 minutes.