# Page 12 | Bitrix24 Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 12 - Is Bitrix24 the right Online CRM solution for you? Explore 989 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/113540/Bitrix24/reviews --- Bitrix24 4.2 (989) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated April 24th, 2026 # Page 12 - Reviews of Bitrix24 ## Showing most helpful reviews Showing 276-300 of 989 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use VR Verified Reviewer CDO Marketing and Advertising Used the software for: 6-12 months ### "Not very user friendly" April 22, 2024 3.0 Some of our clients don't like Hubspot, or find it too expensive. They usually go for Bitrix or Zoho CRM. Bitrix is good, but adds too much overhead for us and additional stress. Pros I liked that it had a lot of features to offer. We considered this product for a client of ours after they brought it to our attention. Doing integrations was painful as a lot of bugs happened in this system Cons It's very user-friendly, but the design made it difficult for our client's employees to work on it and we had to bring in a Bitrix expert to do continuous training for them. Alternatives considered [Zoho CRM](https://www.capterra.com/p/155928/Zoho-CRM/)[HubSpot CRM](https://www.capterra.com/p/152373/HubSpot-CRM/) Reason for choosing Bitrix24 It was mostly cost for most of the customers that have decided to use it. Review Source Response from Bitrix May 8, 2024 Thank you for taking the time to share your feedback. We're glad to hear that the extensive features of Bitrix24 caught your attention. We understand that the complexity of our system can sometimes be challenging, and we're continuously working on making our platform more user-friendly and intuitive. We appreciate your honesty and will take your comments into consideration as we strive to improve. Marco S. Administrador IT Retail Used the software for: 6-12 months ### "Tu asistente de trabajo online" August 26, 2022 5.0 Mi experiencia con el software ha sido positivo ya que ha ayudado a mejorar el canal de ventas por medio de campañas de marketing y la correcta comunicacion entre todos los usuarios debido a que tenemos un control de las tareas. Pros Es una plataforma de facil implementacion para la gestion de clientes que ayuda mucho en el proceso de ventas, pero para poder utilizar ciertas caracteristicas es necesario tener un plan superior, la instalacion y gestion de usuarios desde la plataforma es genial haciendo que todos se comuniquen y trabajen juntos como si estuvieran en la oficina. Cons Para poder utilizar las caracteristicas principales se necesita una licencia que puede parecer un poco costosa dependiendo la cantidad de personas, para los usuarios que ingresan por primera vez les puede parecer dificil pero todo es acostumbrarse, el soporte tecnico deberia mejorar ya que suelen contestar en 24 horas. Alternatives considered [Trello](https://www.capterra.com/p/211559/Trello/)[Zendesk Suite](https://www.capterra.com/p/164283/Zendesk/) Switched from [Zendesk Suite](https://www.capterra.com/p/164283/Zendesk/) Buscamos en internet y se encontro buenas reseñas del software. Review Source NT Ngoc T. Marketing excutive Investment Management Used the software for: 2+ years ### "Just review" May 23, 2023 3.0 like i said above Pros I don't know, nothing special to me. all I actually like is CRM system is neat, and I can edit my status, name, avatar like a mini socical media flatform, its cute and helpfull Cons everything, the most is customer service, we have to PAY MORE to get support for training to use Bitrix? why? secondly, I asked for support (problems happens, ex: Marketing seems missing so we cannot send email to customer...etc), i gotta mail to customer service, lucky me, 3 days no answer. I'm not sure, just because my company have used Bitrix for more than 2+yrs so i gotta go along. If it was me, I would never purchase this. Review Source Carolina D. Asesora Academica Higher Education Used the software for: 6-12 months ### "Muy complicado de usar" April 8, 2024 2.0 Es una plataforma muy complicada visualmente. Se invierte más tiempo en llenar campos de informacion que en gestionar al prospecto, no se puede retomar conversaciones antiguas si no es con plantillas. Pros Varias funciones y se personaliza de acuerdo a la empresa Cons Tiene tantos campos que es dificil en un flujo alto de clientes estar llenando dato por dato, hay opción de robar clientes entre asesores, las personas q no son tecnologicas no podrían adaptarse, no es intuitivo. Review Source Response from Bitrix May 8, 2024 Thank you for sharing your feedback, Carolina. We appreciate your recognition of Bitrix24's versatility and customization options. However, we're sorry to hear about the challenges you've faced regarding the platform's complexity and usability, especially with data entry and client management. Your insights are invaluable to us as we strive to enhance the user experience and streamline processes within Bitrix24. JS Juan S. CEO Information Technology and Services Used the software for: 2+ years ### "overal a good CRM at good price per user." November 7, 2022 5.0 overall is a good trusted CRM that does the de job for an affordable price, and a lot of functions, and has scalability. you may understand that support is a bit limited for advanced stuff. Pros It s is a good CRM option, the price is based on plans which include a number of users and functions (but others may charge per users and pers functions) for less than 5 persons can be pricy, for 100 users is very very affordable, also a free staring option. It is big enough to have a lot of forums and supportThe support is accessible but limited Yt has a lot of functions, a lot you won´t worry about missing a function on scalability. Cons \-They may change the prices and plans at any time (and it goes up) it happened to me twice all ready, an email saying our prices will increase in one month, and nothing to do. about 20% each time.-Support may be very limited, it may end by saying please contact a local partner for that. Alternatives considered [HubSpot Marketing Hub](https://www.capterra.com/p/171840/HubSpot-Marketing/)[Salesforce Marketing Cloud](https://www.capterra.com/p/248536/Salesforce-Marketing-Cloud/)[Dynamics 365](https://www.capterra.com/p/157279/Dynamics-365/) Reason for choosing Bitrix24 price, functions, and scalability. Review Source VR Verified Reviewer Assistenre Administrativo Judiciary Used the software for: 2+ years ### "pratico e fácil de usar" September 19, 2022 5.0 Utilizado para acompanhamento dos processos das tarefas diárias Pros Organizador de tarefas, com tags que identificam em qual processo está. Cons acho feio o layout, mas não deixa de ser útil Review Source FI Francisco I. Gestor Utilities Used the software for: 1-2 years ### "I like it because it's very easy to use" January 11, 2023 5.0 I like the most, especially in terms of financial management and scheduling, I had a negative experience with some applications but with this one I recommend it Pros I like how easy it is in some aspects and I can recommend it to more people Cons what I least like about is that it is a very complex application Review Source Silas M. Ceo Computer Software Used the software for: 2+ years ### "Complete management" November 29, 2022 5.0 Pros The tool has everything a company needs to manage, and it has free plans. Cons Because it is very complete, at first it is a little confusing to use, a lot of information, but then everyone gets used to using it Review Source AL Alejandro L. director de operaciones Education Management Used the software for: 1-2 years ### "Satisfacción total, son los mejores." May 23, 2023 5.0 Muy satisfecho, creo que lo implementaremos en su versión de pago próximamente. Pros Su claridad y fácil de usar, la implementación con el equipo de trabajo fue fácil, es intuitivo. Cons el costo ya que hay otras plataformas que unidas pueden dar el mismo resultado, para una empresa como la mía que es pequeña, el costo es impactante. Alternatives considered [Trello](https://www.capterra.com/p/211559/Trello/)[Pipedrive](https://www.capterra.com/p/132666/Pipedrive/) Reason for choosing Bitrix24 Es mas claro de usar y tiene mas funciones juntas. Switched from [Pipedrive](https://www.capterra.com/p/132666/Pipedrive/) Me gusto mas la plataforma de Bitrix Review Source Masturah D. Administrative Assistant Telecommunications Used the software for: 2+ years ### "Bitrix24 is very good" July 8, 2021 4.0 Pros We are in need of good project management software, and is the best solution for our company as it can be use to managing project across department and all the department can have their own group that can be separated from each other. Bitrix24 also has a common place for communication that everyone on the company can interact with each other. Cons Asana should start reconsidering to revamp the dashboard interface, it is to cluttered with all the feature and tools. I thing it will good if the tools for other than for project management should be moved from the main dashboard for easy organization of the software. Review Source KR Kevin R. CEO Automotive Used the software for: 2+ years ### "BITRIX 24 CRM Review" June 8, 2023 5.0 Great product that I recommend to everyone. Pros Ease of use and ability to customise and deploy. Great Product. Cons I think the reporting is difficult , we struggle to get activity reports for note capture in CRM and sales calls made on the road etc. Alternatives considered [Maximizer CRM](https://www.capterra.com/p/154610/Maximizer-CRM/) Reason for choosing Bitrix24 Cost and ease of use Switched from [Maximizer CRM](https://www.capterra.com/p/154610/Maximizer-CRM/) Cost Review Source GAP Getchen Ann P. Marketing Consultant Online Media Used the software for: 6-12 months ### "Software Review" June 12, 2024 5.0 Pros Its very easy to navigate and friendly user Cons I am good with all the features inside the Bitrix Review Source Response from Bitrix June 13, 2024 Thank you for your review, Ann! Rodrigue N. Project Manager Civil Engineering Used the software for: 6-12 months ### "A powerful CRM for your company" August 17, 2023 5.0 Pros The platform has a highly dynamic interface. You can create and manage workgroups, design websites and online stores, and integrate collected data into the CRM. Task automation is a real plus. allows you to import and export files. The flexibility of this CRM is unmatched. Cons is packed with features. Getting started can be long and tedious. Review Source AN Artur N. Marketing Specialist Retail Used the software for: 2+ years ### "The comprehensive environment is cooperation within the company." September 5, 2021 4.0 Comprehensive and easy to use. Pros Convenient chat, good project planning and management system, easy to create groups and organize work within smaller teams. Useful tools for sharing files. Cons I have had problems with the stability of the system - closed itself. A mind map could be better. Review Source JJ Jose J. CEO Fundador Management Consulting Used the software for: 2+ years ### "Melhor ferramenta de Gestão" March 20, 2024 5.0 Excelente ferramenta de gestão para se usar no dia a dia Pros A praticidade, eficiência e eficácia, as funcionalidades. Simplesmente perfeito Cons Nada a declara ferramenta perfeita ........ Alternatives considered [Trello](https://www.capterra.com/p/211559/Trello/)[monday.com](https://www.capterra.com/p/147657/monday-com/) Reason for choosing Bitrix24 Aparência, designer inovação, praticidade e intuitivo. Ferramenta completa. Review Source PT Paolo T. imprenditore Management Consulting Used the software for: 2+ years ### "Bitrix24" May 23, 2023 4.0 ottimo prodotto per la gestione dei flussi e comunicazione aziendali Pros Bitrix risulta di facile utilizzo da parte di tutti Cons integrazione calendario con il calendario del telfono Alternatives considered [Microsoft Teams](https://www.capterra.com/p/168668/Microsoft-Teams/) Reason for choosing Bitrix24 facilità d'uso, funzionalità Review Source Aminuddin B. Information Technology Manager Telecommunications Used the software for: 1-2 years ### "Better than others" February 8, 2021 4.0 We are using to manage our CRM system and solving anything related to our client. Bitrix24 also help us to collaborate on project and managing it to the max by using tool like Kanban board to do the planning and to-do list for checking every task that associate with the project. Pros Britrix24 has everything that a project management needs such as collaborative tools and storage space. The messenger platform let us to organized and and collaborate more effective and solving problem and issue instantly. also has more competitive pricing plan that has fit our needs and less costly than other software. Cons Some of the CRM tools is quite confusing to use and there no complete guide or documentation that can help me to study its functionality. Sometimes, the system are running slow if i am opening certain tools or when they are updating the software and we cant accessing the system. Switched from [GetResponse](https://www.capterra.com/p/153948/GetResponse/) GetResponse do not have feature for CRM. Review Source AN Antonio N. Director de Proyecto Information Technology and Services Used the software for: 2+ years ### "Crm ideal para automatizar formularios de citas y más" October 8, 2022 4.0 Pros Lo mejor que tiene es que puedes incluir formularios con agenda de citas y cuando un lead llena el mismo se genera un perfil de cliente en forma automática dentro del crm, el cual es ubicado en el inicio de un funnel para su seguimiento. Cons No me gusta que a vi una vez en una reunión de trabajo con un cliente potencial que el chat del crm puesto en el ecommerce de una cliente no funcionaba correctamente. Alternatives considered [HubSpot CRM](https://www.capterra.com/p/152373/HubSpot-CRM/) Reason for choosing Bitrix24 Por qué su interfaz es visual completa e intuitiva, en cambio hubspot aburre verlo nomas, aunque es ponderable la gran biblioteca sobre inbound mkt que tienen ellos. Review Source Samuel O. Financial Analyst Financial Services Used the software for: 1-2 years ### "A powerful solution for task and project management" May 31, 2022 4.0 Team collaboration. Task and project management. Pros Offered a 30-day free trial, which I really enjoyed without obligation to purchase. has tools which unify teams in one workspace remotely. Cons I get confused by the wide array of features - no big deal anyways since I use what I am in need of. Review Source DB Daniel B. Diretor Leisure, Travel & Tourism Used the software for: 1-2 years ### "Bitrix tornou nossa empresa mais profissional, e aumentou nosso faturamento" March 20, 2024 5.0 Pros Muitas ferramentas em uma só...facilita demais a configuração e suporte. Cons Suporte muito demorado. Falta de material para estudo autônomo. Review Source TG Thato G. IT SUPPORT ADMIN Hospitality Used the software for: 2+ years ### "Bitrix24 Review" November 18, 2022 5.0 All in all, Bitrix is quite useful as it enhances collaboration and makes file sharing easy Pros Recurring tasks and processes can be automated. Collaboration has increased in our workplace, which has improved our workflow and productivity.It is compatible with a variety of business management services. Cons the network drive sometimes does not connect even with reasonable internet strength. Alternatives considered [Dropbox Business](https://www.capterra.com/p/143068/Dropbox-Business/) Reason for choosing Bitrix24 We wanted a platform that can easily integrate with most of our systems, which is also cost-effective and allows collaboration Review Source VR Verified Reviewer Computer Science Ph.D Student Higher Education Used the software for: 1-2 years ### "Utilisateur\_Bitrix24" November 18, 2022 5.0 Une meilleure structuration du projet et des groupes de travailGestion du temps de travail, des horaires et des absences Pros Intégration d'un système de chats et d'appels Disponibilités des rapports sur le temps et les horaires de travails, ainsi que les absencesPossibilité de créer différents groupes de travailL'organisation en catégorie des application du MarketplaceLa structuration de l'organisation d'un projet avec un organigramme Cons Une prise en main qui n'est pas facile avec toutes les fonctionnalitésFonction de création d'un site Review Source SB Sourabh B. Director Alternative Medicine Used the software for: 6-12 months ### "Streamline Your Business Operations" May 14, 2023 5.0 Pros I was searching for a complete tool as a small business owner to effectively organize my activities and manage my crew. I discovered after experimenting with a number of possibilities, and it has completely transformed my company.The user interface is simple to use and intuitive, making it simple to onboard my team and rapidly get them up to speed. Keeping everyone on the same page and allowing for remote work have both benefited greatly from the collaboration features. I adore being able to set tasks, assign them to team members, and monitor their advancement all in one location.The capacity to modify workflows and automation is one of Bitrix24's best features, in my opinion. This has allowed me to concentrate and saved me many hours.Overall, Bitrix24 has been a helpful tool for my little business and has exceeded my expectations. Any small business owner wishing to increase teamwork and operational efficiency should definitely consider it. Cons Although the product is excellent, there isn't much in the way of customer assistance. Review Source AR Ando R. Rédactrice Luxury Goods & Jewelry Used the software for: 2+ years ### "Bitrix24 pour gérer votre équipe" September 6, 2023 5.0 Pros J'ai découvert un nouveau monde du freelancing avec Bitrix. C'est pus simple, plus convivial et plus rapide. Ce logiciel mixe à la fois réseaux sociaux, gestion de tâche et planification Cons Le seul inconvénient est que c'est payant et assez couteux Review Source Satish P. Lead Developer Information Technology and Services Used the software for: 6-12 months ### "Best Project Management tool for teams" March 26, 2019 4.0 My overall experience with is very good. It helps me and my organization to track every project very efficiently. We use this application on daily basis. This is one of the must have application for every team. Pros I like because it provides lot of features in the free version itself like Kanban and Gantt. I really like the user interface and the custom background options and specially the video theme. It also provides the inbuilt drive storage, So I can store all my files there. The messaging feature helps me lot to chat with the teammates. The tasks is one of the best feature that Bitrix24 provides. You can add observer, responsible person in particular tasks. The commenting section of the tasks helps to provide real time feedback and queries. Also, the application for various platforms helps me to track everything. The efficiency feature is a very good feature, it shows how efficient you are with your tasks. It also has an integrated web mail that helps me to read all my mails right in Bitrix24. Cons The notification system of the application is little annoying because whenever I log in, I see the same notifications again and again sometime. So that needs to be fixed. 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