# Page 14 | Bitrix24 Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 14 - Is Bitrix24 the right Online CRM solution for you? Explore 989 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/113540/Bitrix24/reviews --- Bitrix24 4.2 (989) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated April 24th, 2026 # Page 14 - Reviews of Bitrix24 ## Showing most helpful reviews Showing 326-350 of 989 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Diego A. Analista Digital Banking Used the software for: Less than 6 months ### "Bitrix 24: un buen prospecto para CRM" March 25, 2022 4.0 En general Bitrix 24 es una excelente alternativa a bajo y de fácil implementación para que las empresas pequeñas puedan contar con una plataforma de CRM para gestionar a sus clientes de una manera efectiva y los detalles que debe afinar para mejor como software no son tan riesgosos tomando en cuenta las ventajas que brinda al punto de ser un mini ERP. Pros Las ventajas de Bitrix 24 van más allá de un simple CRM para gestionar clientes, crear prospectos y sus respectivas promesas de atención. Esta plataforma tiene ciertas funcionales que lo hacen ver como una buena alternativa para tener un ERP en la empresa y que las diferentes áres vean como avanzan las ventas. Incluso, se pueden generar proyecciones y asignar metas de ventas para los miembros de los diferentes equipos. Cons Este software debe de mejorar algunos aspectos con el tema de la calibración de las gestiones en seguimiento. Es decir, cuando se le da una promesa como seguimiento, volver a llamar, no llamar más o venta distinguir entre criterios definitivos y promesas temporales. Son detalles mínimos. Switched from [Microsoft Excel](https://www.capterra.com/p/176574/Excel/) La gestión de los clientes en hojas de Excel es un poco complicada y en ocasiones se torna algo tediosa, cuando se requiere contactar a los clientes en momento específicos del día. Review Source Agnes Serwaa A. Web developer, product/graphic designer Real Estate Used the software for: 6-12 months ### "A good SaaS solution for all businesses" March 20, 2023 4.0 In general, Bitrix24 provides businesses with numerous advantages, such as increased efficiency, optimized workflows, and improved teamwork and collaboration among team members Pros I appreciate the simplicity of Bitrix24, and I also find the tutorials and clear instructions provided by the platform very helpful Cons It can be challenging to customize Bitrix24 to meet specific needs as the platform's customization options are limited Review Source CC Cristopher C. CEO Environmental Services Used the software for: Less than 6 months ### "I would never do business with this company unless you want to get ripped off. " October 14, 2023 1.0 Horrible mainly due to their integrated channel partner Kala Group Technologies who defrauded me and when I came to Bitrix for help, they were very rude and did not care about the pain I was going through. Pros At 1st glance it looks great, like their platform can do anything your businesses needed but it is false adervisting. Cons They do not actually manage their own business or customers, Instead, they pass you off to shady channel partners from all over the wold who lie and cheat to take your money. When you complain, they say (we have a no refund policy) Reason for choosing Bitrix24 Because their website and dozens of other places state they have a predictive dialer solution. This is what I was promised. I paid thousands of dollars and only after they took my money did they say no, they made a mistake but refused to refund me and threatened me. Review Source VS Vishal S. Digital Marketing Information Technology and Services Used the software for: 1-2 years ### "Bitrix24 is super all in one software" April 11, 2022 5.0 its very good experience Pros You can use as CRM, Task Management & Inbound Sales, Cons Customization will take more time you need to add multiple details for simple task Review Source Forever Living M. Owner Higher Education Used the software for: 1-2 years ### "To Use This You Must be good with Software and love to use different CRM's" June 8, 2022 5.0 I like it as a training platform for me and my team. I may keep it or I may not use it anymore. Pros This has a google app to allow you to pick up on the go once you log off of the Desktop version of Bitrix 24. Cons I dont know why They allowd us to use the build in voip calling feature last year, but not this year. All last year I used my Own voip dialer to call my contacts. But now they want pay. That was a good part of the App for me The App is now way to confusing. they want me to join now or sign up now. I am just confused. Review Source VN Valdete N. Recepcionista e assistente Government Administration Used the software for: 2+ years ### "Falta de experiência com o site." March 18, 2024 5.0 Minha experiência agora tá tudo bem, mas já foi difícil rsrs no sentido de conhecimento de como usar as funcionalidade do site... Depois que foi feita atualização ficou melhor ainda. Pros Vou ser sincera, eu gosto de tudo que uso no Bitrix: Principalmente o chat, tarefa, a carinha dele é linda, calendário, feed etc. o trabalho que faço não da para fazer aqui... Cons Eu preciso pensar porque não lembro se tem algo que não gostei, vou ficar devendo. Review Source VR Verified Reviewer data analyst Accounting Used the software for: 6-12 months ### "An ideal CRM for your business " November 11, 2022 5.0 its fits my need for now in terme of project management. I am looking forward to use it Pros I like this software because its helps me to plan project and tasks. the interface is users frinedly Cons I am using not quite long. I am still testing it Alternatives considered [ClickUp](https://www.capterra.com/p/158833/ClickUp/) Review Source ES Elmo S. Gerente Comercial Retail Used the software for: 6-12 months ### "El mejor CRM" March 18, 2024 5.0 Pros El CRM es muy fácil de usar y hay constantemente mejoras en actualizaciones Cons Hay algunas funciones que no se pueden ver en el modo móvil, como por ejemplo la cola de mensajes. Pero al parecer están trabajando en ello porque sale "Próximamente". Review Source NG Normunds G. General Manager Computer Software Used the software for: 6-12 months ### "Lot of functionality with lot of bugs and hidden complexity of usage" December 19, 2017 3.0 Pros One platform for many solutions - CRM, project management, time management Project and TASK management tool really good. Cons On paper all looks fine, but when you begin to work, then lot of problems appears almost in every tool, except Project management. For example, in CRM under Company history you not see any activity, even there are lot of activities with Companies staff that are linked with current company. If you plan new activity and want this activity link to new Contact, Company, Opportunity, it is not possible - you need at first create company, contact or opportunity - with almost all other CRM systems - Pipedrive, Pipeliner, GoldMine you can do this on the fly. Also lot of problems with Time management and Work time reports, where shows unrealistic times - for example - time worked per day - more as 44 hours!!! Looks that Bitrix different modules created separately and common features not links between modules and works as separate units and then is question - is it really one platform? Another words are for Bitrix support - worst what I seen - even we have Proffesional subscription plan. Our support tickets waiting for reaction more as 3 days, sometimes no answers. Bitrix deskto app have direct connection to Bitrix support, but sometimes no response for weeks. Also many answers are from point - we give answer for just answer, but no solving problem. Bad! Review Source VR Verified Reviewer Product Marketing Manager Internet Used the software for: Less than 6 months ### "Perfect for CRM" September 10, 2020 4.0 I have gotten in touch with the customer service and they have been very co operative and resourceful. So, if you want to start off with CRM activities as a start up or mid-sized company, you can definitely start with Bitrix 24 Pros It is a very intuitive tool which takes care of your daily CRM activities, lead management, etc. The best part about the software is how easy it is to implement and there are user guides/video tutorials for almost everything that is available on the platform. You can simply go and get up and running within a few days, after a couple of videos and tutorials. I like the interface, it is very neat. It's extremely helpful for tracking your customers and partners alike. Cons I have been using it for about 6 months and there is practically nothing that I find challenging to use. It is a budget-friendly tool and extremely robust. Review Source VR Verified Reviewer Business Manager Market Research Used the software for: Less than 6 months ### "Great Free Version and Powerful Potential" April 5, 2023 5.0 it was my CRM and i really enjoyed that Pros It was easy to integrate into my business, and its capacity to scale was amazing. I really did enjoy using it although i think the flow of the user interface could be a bit better. This deserves a try before you decide if you use or not Cons The cost for the additional features turned out to be a little pricey for my situation but the capacity and integrations available were very exciting. Alternatives considered [Zoho CRM](https://www.capterra.com/p/155928/Zoho-CRM/) Reason for choosing Bitrix24 it was well reviewed and had many powerful features in the higher tier pricing. It was very powerful. Review Source Andrés J G. CEO E-Learning Used the software for: 2+ years ### "An interesting CRM/Intranet Alternative" October 13, 2023 3.0 Pros Their free tier is amazing, and I really like the idea of being and expended CRM, Intranet and more. Bitrix24 is its own category, and I haven't found a similar tool covering so many bases. Cons By having so many features, it can be confusing at times. It will take some time to take full advantage of what Bitrix24 has to offer. Alternatives considered [Pipedrive](https://www.capterra.com/p/132666/Pipedrive/)[HubSpot CRM](https://www.capterra.com/p/152373/HubSpot-CRM/) Review Source VR Verified Reviewer Customer Service Outsourcing/Offshoring Used the software for: 6-12 months ### "Useful Tool" September 18, 2020 5.0 We used for have the tracking of task, communication with members of the team around the world, was very practice to use on computer an smart phone Pros Is very complete for communication with all members of the company Cons On Windows version was slow in sometimes Review Source ND Nassima D. Manufacturing Workshop Manager Machinery Used the software for: 1-2 years ### "Bitrix24 pour la gestion de la fabrication" March 9, 2023 4.0 Pros Bitrix24 dispose d'un large éventail de fonctionnalités utiles pour gérer les processus de fabrication. Cons La conception de Bitrix24 est encombrée, ce qui rend difficile la navigation et la personnalisation à votre goût. Le processus d'intégration est également difficile et l'interface peut être écrasante pour les nouveaux utilisateurs. Review Source RA Richard A. Analista de Datos Computer Software Used the software for: Less than 6 months ### "Implementación de Bitrix24 para Pymes y Startups orientadas al Cliente." October 27, 2022 4.0 La principal mejora se nota en la organización de Prospectos y la disponibilidad inmediata de datos tanto de Clientes como de procesos internos. Pros Las principales funciones por las que se tomo la decisión de utilizar Bitrix24 fueron , aparte de que es un software que uno puede evaluar sin costo alguno, fueron la integración con redes sociales, disponibilidad de versiones On Premise y Cloud, compatibilidad con lenguajes de programación ya utilizados en la organización. Cons Puede mejorar la potencia del CRM. Los menús de cada modulo pueden ser personalizados, emulando un ERP para que las pymes enfoquen sus opciones a lo que utilizan diariamente. Reason for choosing Bitrix24 Versión inicial sin costos y facilidad de uso. Review Source Sikhanyiso V. Business Woman Marketing and Advertising Used the software for: 2+ years ### "Bitrix24 Review" December 6, 2022 5.0 Pros Bitrix24 is very great with amazing features. Very great for communication within the business employees, Sending out important information to your employees. Bitrix24 really saves time. Cons Personally, everything about the software is perfect for me. Review Source FM Filipe M. Key Account Executive Retail Used the software for: 6-12 months ### "O modo gratuito dele se destaca perante outras plataformas" March 18, 2024 5.0 Pros CRM editável, consigo editar categorias, cores, consigo editar automações, para uma versão gratuita ele é muito bom mesmo, consigo atribuir alguns negócios diferentes na mesma tarefa Cons Acredito que não tenha nada em específico que diminuiu minha experiência Reason for choosing Bitrix24 Modo gratuito mais robusto e evoluído, muito bom Switched from [Pipedrive](https://www.capterra.com/p/132666/Pipedrive/) Empresa em que eu trabalho retirou o Pipedrive e precisei fazer a substituição Review Source ACD Alex Caras D. CEO Marketing and Advertising Used the software for: I used a free trial ### "Ótima ferramenta para organização de leads " April 17, 2024 5.0 Pros Conheci o Bitrix recentemente e posso dizer que foi uma das melhores descobertas desses últimos tempos. A plataforma nos impressionou principalmente pela sua abrangência, é uma solução tudo-em-um que realmente facilita o fluxo de trabalho. O CRM integrado é robusto e nos ajuda a manter todas as informações dos clientes organizadas e acessíveis, o que é crucial para nossa eficiência. Além disso, a capacidade de automação do Bitrix24 tem permitido à minha equipe economizar tempo em tarefas repetitivas. Cons Acredito que por ter conhecido faz pouco tempo, não há nada do que reclamar ainda sobre a ferramenta. Switched from [Trello](https://www.capterra.com/p/211559/Trello/) Gestão de leads é totalmente diferente, com certeza o Bitrix atendeu mais as minhas expectativas. Review Source Response from Bitrix April 18, 2024 Thank you for your kind words! We're thrilled to hear Bitrix24 has significantly improved your workflow and efficiency. Your success is our top priority. MY Mehmet Y. Export Dep. International Trade and Development Used the software for: 6-12 months ### "One of the perfect" March 18, 2024 5.0 We are a team of 4 people, which is in different location and country. We chose Bitrix for its simplicity, multi-language and are used on android. Pros There are a maximum of options with an easy to use interface. Cons What I like about plsu is the application on android. I did not find an application that has other resemblance with the web version. Switched from [Zoom Events and Webinars](https://www.capterra.com/p/157062/Zoom-Video-Webinar/) For the same reason above. teh multilanguage, advanced android application. Review Source IR Ivo R. Manager Recreational Facilities and Services Used the software for: Less than 6 months ### "Not happy with my experience with Bitrix" October 17, 2019 2.0 The Cons section has limited characters for writing, but I could continue with more and more. As a whole we lost hundreds of hours for contacting them to fix bugs. Their customer service is good, but the product is generally unfinished. Pros The logic behind the product, the automations Cons The CRM system is so full of bugs and nasty little details they havent even thought about. Their webmail is the worst ever thing I have seen. I would rate it as a total garbage. The worst is that we are losing money every day because of it. Receiving empty messages, no function to view EML files, they claim the IMAP only uses our own external settings, but strangely emails go through their system and get filtered out. We have never ever had issues with messages bouncing back and being rejected. Our hosting provider logged into the CRM, analyzed it, tested it numerous times, and the problem is there. Roundcube - no problem, Gmail - no problem, Bitrix24 - tons of rejected messages. Reports section. There is no option for inclusion of emails and phone of the contracts attached to the deal!!!!! Which makes the section useless for us. But u cannot also include those fields in the list view in the Deals. Their Products section is also unfinished. How does it integrate with calendar? No such thing. Is there an option for having automatic decrease of the available products according to the Deals. Nope Permissions. Very limited functionality. Can u imagine that an employee can view the Subscription settings? Or access the CRM analytics Email marketing. No emojis functionality. How one can market anything without emojis nowadays? No integrations with Google Drive. No integrations with popular ecommerce solutions (except for Codecanyon plugins) Review Source mO moises O. DIRECCIÓN Information Technology and Services Used the software for: 2+ years ### "Evaluación Bitrix24" May 22, 2023 4.0 Me ha ayudado mucho, a un precio razonable Pros Un software muy completo, con muchas funciones. Cons Algunas funciones complejas que no se han actualizado Reason for choosing Bitrix24 Precio y funciones Review Source alexandra A. Marketing Design Used the software for: 6-12 months ### "Bitrix24 un CMR con una nueva visión" November 11, 2022 4.0 Pros He usado Bitrix24 y la verdad es que es un CRM que funciona muy bien. Así mismo, el gestor de proyectos es sorprendente, permite el uso de diferentes tipos de visualización y crear alarmas. Tiene muchas herrameintas y eso hace que tenga mucho futuro. Cons Las herramientas de Bitrix24 son excelentes, muchas de ellas me gustan. Sin embargo, su atención al cliente deja mucho que desear. Review Source SS Sandra S. Atendimento/produção Arts and Crafts Used the software for: 2+ years ### "Super prático!" May 25, 2023 5.0 Pros Me ajuda muito no controle de produção e tempo de finalização de cada pedido, também me ajuda a manter o foco, com os avisos de prazos próximo do vencimento Cons Ainda não encontrei problemas ou dificuldades Review Source VR Verified Reviewer Director Mechanical or Industrial Engineering Used the software for: 6-12 months ### ""Bitrix24: A Comprehensive Solution for Project Management and Collaboration"" February 11, 2023 4.0 Bitrix24 is a comprehensive solution for project management and collaboration that is widely appreciated for its range of features and customization options. Many organizations find it to be a highly effective tool for managing tasks, collaborating with team members, and communicating with clients and stakeholders.However, some users may find the learning curve to be steep, and the user interface may not be as intuitive as they would like. Additionally, some users may find the limited integration options and mobile app functionality to be a drawback.In conclusion, Bitrix24 is a well-regarded tool for project management and collaboration, but its suitability will depend on an individual's specific needs and requirements. It's worth considering its advantages and limitations before making a decision on whether it is the right tool for a particular use case. Pros Comprehensive solution, Task management, Collaboration tools, Customization options, Affordable Cons Steep learning curve, User interface, Limited integrations Review Source Tatiana V. CDO Civic & Social Organization Used the software for: 2+ years ### "Not a Good Choice for Charities" January 22, 2020 3.0 Bitrix24 is more for commercial companies, it has many features that NGO or charity does not need, but there are no many important options at the same time. Pros Opportunity to use free options, chat and meeting option are perfect. Reporting option is good, but isn't very flexible. Cons The software is complicated and there is a need to learn it first and teach newcomers. Reporting opportunities are not good for a charity, modifications require additional contributions. Review Source ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. Talk to a Capterra advisor for free and get results within 15 minutes.