# Page 15 | Bitrix24 Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 15 - Is Bitrix24 the right CRM solution for you? Explore 983 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/113540/Bitrix24/reviews --- Bitrix24 4.2 (983) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Page 15 - Reviews of Bitrix24 ## Showing most helpful reviews Showing 351-375 of 983 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use MS Martin S. Owner Real Estate Used the software for: Less than 6 months ### "Comprehensive CRM Solution for Growing Businesses" May 9, 2023 5.0 In spite of the negatives, my overall experience with Bitrix24 has been positive. It has improved my team's efficiency and streamlined our daily operations. The customer support has been helpful and responsive, making it easier to overcome any challenges. Pros The marketing automation tools save me time and effort, and I love that it supports multiple pipelines. The availability in 18 languages is a major plus for my international team. Cons However, I found the learning curve for Bitrix24 to be quite steep, especially for beginners. The user interface can be somewhat cluttered, making it difficult to navigate at times. Switched from [Zoho CRM](https://www.capterra.com/p/155928/Zoho-CRM/)[Jobin.cloud](https://www.capterra.com/p/239384/Jobincloud/)[Bigin by Zoho CRM](https://www.capterra.com/p/204998/Bigin-by-Zoho-CRM/)[Mailchimp](https://www.capterra.com/p/110228/MailChimp/) Compared to its alternatives, Bitrix24 offers more comprehensive features and greater flexibility with its open-source code access. Review Source Ana L. Owner and IT Manager Hospitality Used the software for: 2+ years ### "Excellent for team work" September 19, 2017 5.0 Time saving; wonderfull tool to keep my business organized; easy communication between teams and task creating. Pros We've been working with Free plan Bitrix for a few years. The free plan is one of the best in the market for small business like mine. We work in shifts and its important to easily communicate between all our team. Bitrix has saved us lots of time and has been keeping everything organized and error free. It's very complete for a free plan. I love it. Cons This is a free plan so of course there are some features missing, however that's expectable. I think it could be more user friendly do Administrator. Review Source VR Verified Reviewer Marketing Specialist Marketing and Advertising Used the software for: 1-2 years ### "Bitrix24 Review" March 3, 2023 5.0 Pros It offers a comprehensive set of features and it excels at lead management. His features seemed to be geared more towards larger companies and provide a free plan with many useful features, making it accessible to all businesses size. Cons Limited customization options and slow response time. Review Source CN Christian N. Gte de negocio de seguridad industrial Consumer Services Used the software for: 2+ years ### "Buena herramienta CRM" March 18, 2024 5.0 Pros muy fácil de usar y de implementar. Cada día mejoran más el app móvil Cons El módulo de email no es bueno, lo que si ha generado interés es Copilot. Review Source Nazlı T. Digital Marketing Internet Used the software for: 2+ years ### "Bitrix24 offers you more than you can imagine for your company. " October 3, 2019 5.0 Pros Bitrix24 offers you more than you can imagine for your company. We manage projects quickly and easily. With comprehensive integration options, we can manage all our business processes through Bitrix24. Communication tools and CRM tools are ideal not only for companies but also for freelancers and entrepreneurs. Online chat feature and task tracking tool make our work very easy. Business processes, customer data, projects, human resources, and more are all at your fingertips with Bitrix24. Cons Too many integration options and features in Bitrix24 can sometimes get confused. Review Source Eduardo Q. Ingeniero de Sistemas Design Used the software for: 6-12 months ### "Un CRM que funciona muy bien" December 13, 2022 5.0 Pros Bitrix24 es un CRM que me ha sorprendido, cuenta con muchas funcionalidades para la correcta gestión empresarial. Su uso puede adaptarse a los requerimientos de cada empresaen particular, aprovechando mejor sus herramientas y consiguiendo mejores resultados. Cons El único inconveniente es que su atención al cliente tarda en responder, y en ocasiones responden cuando ya hemos podido dar solución al inconveniente. Review Source Amogha B. Human Resources Manager Information Technology and Services Used the software for: 2+ years ### "Costly Software" June 26, 2019 4.0 A very good application for an organization with branches. the Time Attendance helps us track people across branches. Daily reports are available to the managers in one go. All in all its a very good application but expensive. request to give worktime and report module as an individual module to purchase. Pros 1\. Excellent Worktime and reports module 2. Face based sign in and helps us as we have multiple locations. One centralized data center. 2. Easy to use 3. CRM work flow 4. Easy Integration using API's Cons 1\. Module wise Pricing 2. Very Costly 3. Please include worktime and report module in free or make it a single module subscription. Review Source NS Nathan S. Digital Marketing Manager Used the software for: 6-12 months ### "My Experience Using Bitrix24 As a Team Communication Tool" October 22, 2018 4.0 Pros Bitrix24 is a company intranet platform that can be used for multiple kinds of teams and functions. I tested it as part of a company beta group to see if it was a tool we could use for our team communication. The things I like about it the most are the: - Social network like updates on the Activity Stream are helpful for keeping a team up to date and keeping communication active. - Email can be integrated into Bitrix24 using Yandex if you want to have one place to view all your communication. - Group chat works great whether you use the app or the site itself. - Applications can be integrated to make it more functional. This is always a plus especially since most businesses use multiple platforms to do different things. Cons Being able to set up a website, manage your CRM or use it as a team management tool is great though Bitrix24 sometimes tries to do too much, CRM, sites, team management etc, I think it can do a lot of things well independently. That is probably my biggest con. In recent times it has become more of a CRM platform, so this has affected other potential use cases. If there was a way to customize and configure Bitrix24 to your specific use case, it would be more effective in my opinion. Review Source OK Onur K. Owner Machinery Used the software for: 2+ years ### "Review" May 22, 2023 5.0 Pros CRM automations & chat & team management Cons Poor calendar synchronising with outlook Review Source Juanma G. CMO Wholesale Used the software for: 1-2 years ### "El CRM que necesitas." December 18, 2022 5.0 Todo nuestro workflow está en Bitrix24. Se ha convertido en la espina dorsal de nuestra empresa Pros La facilidad del manejo y la curva fácil de aprendizaje. Cons Que hay funciones geniales ,del plan superior que no estás disponible en nuestra versión :( Review Source Agoha S. Bitrix24 Review Design Used the software for: 1-2 years ### "Bitrix24 Review" December 7, 2022 4.0 Overall I'd recommend this software to you if you're looking for a good and affordable software to help take care of your live chat issues and manage your business efficiently Occupies lesser storage The speed and the UI/UX is quite good . Pros The call functionality and the ease of use , very easy to use and occupies lesser storage Cons The software lags , I don't know if it caused by device, the calendar synchronization displays errors most of the time and date malfunctions . Review Source DLM Diego Luis M. Owner E-Learning Used the software for: 2+ years ### "Everything you need in one place " February 17, 2022 5.0 Using Bitrix24 allowed me to take my business to another level. When you start your business, it is common to need many management tools, especially CRM, calendars, collection management, calls, plugins, etc. Having all of this separate is stressful and takes up a lot of time. Bitrix24 allows you to centralize all the work, see everything clearly, customize the tools a lot and it can also be scaled in a modular way, in this way one can focus on what is important and what is necessary, and as our business grows, add to it more features. This seems great to me, because one can notice how our business grows and how Bitrix24 is accompanying the whole process. Pros Ease of implementation Organization Lots of useful tools Constant contribution of new tools Innovation Very useful It allows you to organize and manage everything that any entrepreneur needs It is scalable, adapting to the specific needs of each user Cons can sometimes overwhelm the sheer number of tools you have Review Source SC Simone C. CISUP Director Higher Education Used the software for: 1-2 years ### "Buon software, ma limitato al di fuori della CSI" March 7, 2023 5.0 Overall, Bitrix24 is a must-have for employees and small teams in CIS, but the quality of the features is questionable without additional charges for add-ons or dev-jobs. Pros Bitrix24 ha una vasta gamma di funzionalità e integrazioni che lo rendono una soluzione completa per i team all'interno della CSI. Cons Tuttavia, Bitrix24 può essere lento a causa dei suoi widget pesanti e l'interfaccia di amministrazione necessita di un aggiornamento. Review Source SK Shahbaz K. Information Technology and Services Used the software for: 6-12 months ### "Powerful and all in one project management and CRM solution" June 19, 2018 5.0 Pros I used to work with Asana for my teams and tasks management earlier, then I found this one as such a powerful tool. It has almost all the things available which I needed. The features which I used are tasks management, calendar, Birtix24 drive and webmail. Tasks management is so detailed. You can create tasks with timelines. It shows the stage of every tasks and its timeline that you are on time or pending. There is multiple options available for tasks management with the team. Like you can set up responsible person, observers and participants in the tasks. Project management is also very good, you can create public/private , private visible and private hidden project Gantt chart etc. In employee section you can set up company structure in the form of departments and can assign employees in the departments. I used the webmail and setup my own domain and its working pretty smooth. Cons The problems which I faced initially, I found its user interface a bit complex as I moved on Bitrix24 from Asana, but by the time I got use to it and it feels so simple to use now. One more thing is that its desktop client has very limited feature like the web version. There should be more features available on the desktop version as well. Review Source Avash K. IT Director Information Technology and Services Used the software for: Less than 6 months ### "Relatively Affordable CRM With Wide Set of Features" May 19, 2022 4.0 Overall, Bitrix24 has been a great addition to our company. We needed to do some work to get it started as many people were confused about the way to use it but now - it's great. Pros In general, Bitrix 24 is an ideal alternative to low cost and easy to execute in those small companies that can have a CRM platform to manage their customers in a useful way. It also offers attributes which can be finely customized securely so that it offers features in a mini Enterprise resource planning. We could see improvements in the workflow of our company in a short period of time after using Bitrix24. Collaborating within different departments in the company also became easy. It is also compatible with a wide range of devices like Android, iPhone, or iPad smartphones or tablets. Bitrix24 also has effective email templates that we can send to prospective customers. The best thing about Bitrix24 is it's relatively affordable to other software that provides a similar set of features. They also create backup of data daily automatically so we don't have to worry about losing data to some accidents. Cons From my personal experience - it's kind of hard to teach an average person about CRM due to complex User Interfaces and workflow. However, with some experience and good mentoring - anyone can use it. I wish they made it easy for complete newbies to use it. Review Source DA Delvin A. Web Developer Internet Used the software for: 1-2 years ### "The best Web Builder in the world!" March 8, 2020 4.0 Just heavenly. The cons may seem much but they a low weighted. I honestly didn't mind thr challenge and I was learning after all how to use the system better. Bitrix24 changed my life in such a positive light, I truely would not be where I am without it Pros Honestly I don't what my life would be without bitrix24. I use it literally every single day to make websites. And they offer such low rates on their premium plans. It'a geek heaven in all it's glory. It also has wide functionality and customizations to play around with to your creativity. Cons It's can be buggy sometimes. Not suitable for viewing on mobile Can be frustrating to get support from staff at times since it is not built intially by them or so I was told in a top rated blog of theirs... I had to repeat several processes over and over sometimes and it gave me a mental rush. But I had patience with my sweet lil bitrix24 and it rewarded me with a beautiful website I am so proud of. Review Source PM Paula M. Diretora Management Consulting Used the software for: 6-12 months ### "Excelente CRM " April 7, 2023 4.0 A experiência é boa. De todos que existem hoje no mercado, acho o melhor com relação ao custo beneficio. Pros Quase completo. Como CRM é muito bom, a gestão de clientes, históricos e tarefas funcionam bem. Como gestora de equipes comerciais fiquei muito satisfeita com o CRM Cons Alguns bugs na ferramenta de whatsapp e as vezes nao entra o historico. Falta mais funcionalidades integradas do marketing Review Source Anmol A. Digital Marketing Manager Computer Software Used the software for: Less than 6 months ### "Excellent & Inexpensive CRM" April 1, 2022 5.0 We were earlier using Zoho CRM, but it was very costly. Even to get Kanban boards in Leads we were asked to buy a more premium plan. We are currently investing a fraction of what we were investing on Zoho in Bitrix24. Pros Bitrix has tons of features at a fraction of the cost that other companies are providing. Cons The system doesn't very well integrate with Gmail/outlook. At max, it allows you to fetch email for 90days(their peak plan). Also the event calender doesn't sync properly. Switched from [Zoho CRM](https://www.capterra.com/p/155928/Zoho-CRM/) Very Costly Review Source MM Matheus M. Gerente de compras Retail Used the software for: Less than 6 months ### "Bitrix vale a pena para gerir tarefa" May 6, 2023 5.0 Boa e recomendo para gerir tarefas. Pros A praticidade e facilidade exigida para usar ele, é de outro mundo. Todo o time gostou. Cons A parte mais rebuscada mesmo é a gestão financeira. como já disse, outros players do mercado estão a frente. Reason for choosing Bitrix24 Inicialmente para testes e depois a equipe gostou tanto que resolvemos ficar. Review Source DT David T. Recruiter Staffing and Recruiting Used the software for: Less than 6 months ### "Feature Packed CRM" March 2, 2023 4.0 In conclusion, although as mentioned Bitrix was feature packed, I found the user interface to be very complexed and felt that I would need more time than I had to dedicate to training and learning this CRM to get the best out of it. Pros Bitrix24 is a feature packed CRM software that is not only good for lead generation. It includes tools for project management, candidate tracking and software integration with accounting software such as Quickbooks . Despite this wide range of features, the pricing is very competitive and also offers a monthly fee for an unlimited number of users. Cons I didn't find the user interface to be the easiest to use in comparison to other CRM's and unless I was willing to embark on a training course of some type, I didn't feel that I would get the full benefit of this CRM. Review Source VR Verified Reviewer box storage Plastics Used the software for: 1-2 years ### "bitrix24 platform " January 14, 2023 5.0 One of the good one. Pros A centralize platform for management general announcements or updates.At the same time departmental task scheduler, has many things to explore then you will know more about it. Cons Not ease to go through unless brief training offered in advance. Review Source Mayerly G. bachelor Marketing and Advertising Used the software for: I used a free trial ### "Transforming business management" June 3, 2023 5.0 the tools for customer follow-up, project management, process automation and work team management are really useful and effective. Pros The ability to integrate all my communication channels in one place is incredibly convenient, allowing me to focus on responding to requests and inquiries more efficiently. Cons Sometimes I find it a bit difficult to find the specific tools I need due to the large number of features and options that this platform offers. Review Source PM Pablo M. Comercial Information Technology and Services Used the software for: 1-2 years ### "Bitrix24 Review" March 3, 2023 5.0 Pros We've been using it for almost 2 years, we have 2 websites on the platform. We control our CRM, projects and tasks in the solution, very good! Cons Support is a little complicated in my opinion, but in the end they always solved my problems and were very attentive. Review Source David W. CEO Professional Training & Coaching Used the software for: Less than 6 months ### "Comprehensive Tool " May 1, 2023 5.0 It was mostly good. It was sometimes frustrating trying to get support for what we needed. Pros Bitrix24 is a comprehensive business solution that offers a wide range of features, including CRM, project management, customer support, and e-commerce. It is easy to use and affordable for small businesses. Cons We ran into issues when we needed some simple customizations. The price to hire a qualified consultant to help - was cost-prohibitive. Alternatives considered [Zoho CRM](https://www.capterra.com/p/155928/Zoho-CRM/)[Insightly](https://www.capterra.com/p/130671/Insightly/)[Pipedrive](https://www.capterra.com/p/132666/Pipedrive/)[Salesforce Sales Cloud](https://www.capterra.com/p/61368/Salesforce/)[SugarCRM](https://www.capterra.com/p/231638/SugarCRM/) Reason for choosing Bitrix24 The prices was more reasonable. Review Source Carlos Walter Duque F. CEO Computer Software Used the software for: 1-2 years ### "Indispensable for every growing company" July 29, 2022 5.0 It was our first tool in this segment and although today we use more than one, we still use it for many of our activities and I believe it will be so for a long time. Pros With a generous range of free features, it offers a wide range of versatile and useful features. Cons Because it offers so many and varied features, not all of them are the best compared to the competition, but they undoubtedly form a set of essential features, especially for growing companies. Review Source Talk to a Capterra advisor for free and get results within 15 minutes.