# Page 17 | Bitrix24 Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 17 - Is Bitrix24 the right CRM solution for you? Explore 990 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/113540/Bitrix24/reviews --- Bitrix24 4.2 (990) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated April 24th, 2026 # Page 17 - Reviews of Bitrix24 ## Showing most helpful reviews Showing 401-425 of 990 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Ricardo José O. Social Media Strategist Marketing and Advertising Used the software for: Less than 6 months ### "Un software de gestión muy accesible" May 5, 2023 4.0 Manejar clientes, estrategias de marketing y procesos de venta me ha sido muy fácil e intuitivo con este software y la curva de aprendizaje me pareció pequeña. Pros Me gusta que tiene una versión gratuita muy completa, que es muy útil para quienes desean ensayar la herramienta primero y para quienes apenas están arrancando con su negocio y aún no cuentan con los recursos económicos para una versión de pago. Cons No le veo desventajas o puntos débiles importantes como para nombrar contras. De pronto podría nombrar que me hubiera gustado conocerla antes. Review Source VR Verified Reviewer Gerente Logistics and Supply Chain Used the software for: I used a free trial ### "Bitrix24 Completo CRM para mejorar ventas" April 23, 2023 5.0 Pros Lo que más te ha gustado de es cuenta con una versión gratuita que permite a las pequeñas empresas y startups utilizar sus funcionalidades sin costo alguno. También me interesó el chat y las videollamadas en HD Cons Nitrix24 puede resultar abrumador para algunos usuarios nuevos debido a la gran cantidad de funciones y herramientas disponibles en la plataforma. La integración con otras aplicaciones y procesos puede ser un proceso complicado y requiere conocimientos técnicos especializados. Review Source VR Verified Reviewer Marketing Coordinator Insurance Used the software for: 1-2 years ### "Bitrix Review" January 24, 2019 4.0 Reasonably good. I use this for the CRM function, and it does the job however can be clunky and hard to navigate at times. Pros I like that it is a basic CRM with the ability to track meetings linked to individual profiles. Cons I think there are a number of changes that could be made: 1. The ability to have a meeting logged with more than one employee, as right now it only allows for one 2. The ability to have a meeting logged with more than one contact or company, as right now it only allows for one. 3. Better visualization of data within the software 4. Make it easier and quicker to track meetings Review Source Clara V. Assistente de Recursos Humanos Human Resources Used the software for: Less than 6 months ### "Muito bom, gostei de usar." March 18, 2024 4.0 Gosto de usar, uso todos os dias, ele é organizado e intuitivo. Pros Ele tem campos para várias informações, e deixa organizado de uma forma muito clean e completa. Cons No lembrete de tarefas ele não puxa o nome do cliente. Review Source Henri H. Web designer Marketing and Advertising Used the software for: Less than 6 months ### "Bitrix24 Review" September 22, 2023 5.0 Pros The special feature of this project management software is that it includes a messaging function for video calls. Cons Too many functions make it hard to get to grips with the software Review Source DB Daniela B. diretora Medical Devices Used the software for: Less than 6 months ### "Satisfação" May 22, 2023 5.0 Eu achei o Bitrix muito fácil de operar, e ele tem suprido a minha expectativa para gerenciar os processos, seja tarefas, vendas, conversas internas e contatos externos. Pros Gestão das tarefas e CRM Cons nada. Reason for choosing Bitrix24 Pela postura de confiabilidade dos vendedores Switched from [Rocket.Chat](https://www.capterra.com/p/161575/Rocket-Chat/) falta de eficiência Review Source SG Sarbjit G. CEO / Director Information Technology and Services Used the software for: 2+ years ### "UX Wise too bad to understand where we needs to edit options" May 22, 2023 2.0 Average Pros Chat only not video calls, IVR Call dropping issue. Leave Approving issue. Cons Lots of things, setup call with me. Not easy to type here. Alternatives considered [HubSpot Marketing Hub](https://www.capterra.com/p/171840/HubSpot-Marketing/) Reason for choosing Bitrix24 Price Wise Switched from [247HRM](https://www.capterra.com/p/148705/myHRSuite/)[LinkedIn Sales Navigator](https://www.capterra.com/p/228343/LinkedIn-Sales-Navigator/)[HubSpot CRM](https://www.capterra.com/p/152373/HubSpot-CRM/) In-Relevant Support and Documentation Review Source FN Fabrício N. CEO Computer Software Used the software for: 6-12 months ### "Estou gostando muito." March 18, 2024 5.0 Até agora só tenho boas experiências. Vou indicar para meus clientes. Pros \- Facilidade de implantação. - Quantidade de recursos impressiona. - Integração com o Google Agenda. - Gráfico de Gantt. Cons Dificuldade de criar dois gestores para o mesmo projeto. Review Source CAV César Augusto V. Team Leader Marketing and Advertising Used the software for: Less than 6 months ### "Reseña" May 24, 2023 5.0 Siempre puedes solucionar los problemas en la pagina de ayuda Pros Es muy fácil la integración. Muy versatil. Cons Quisiera que las conversaciones de los clientes siempre se redirigieran al agente responsable de la conversación, aunque NO este conectado Review Source Gregory N. Communications Director Marketing and Advertising Used the software for: 2+ years ### "Great Start-Up CRM" February 19, 2023 4.0 Pros I really like how easy it was to get started on the fly. Cons This service is fairly bare bones, which is great for me but could see issues with larger (5+ salespeople) orgs. Alternatives considered [HubSpot Marketing Hub](https://www.capterra.com/p/171840/HubSpot-Marketing/) Reason for choosing Bitrix24 Cost Review Source Alfredo B. Consultant Marketing and Advertising Used the software for: 2+ years ### "Jack of all trades" December 4, 2018 4.0 Overall it was a good experience and the value for money is great! Pros is a jack of all trades in the software space. You can set it up to do many things, like project management applications, CRM, marketing platform, it has it all in one solution. Cons Because it's so robust, it sacrifices the user-friendliness and it's not that intuitive. The desktop app and mobile app tend to have problems. Review Source Abel A. Agent Hospitality Used the software for: Less than 6 months ### "Avis bitrix24" October 11, 2023 4.0 it's a good software that allowed me to have less time at work in the management of my company and to be closer to my customers, however it should review its price Pros allows me to reduce my working time in the management of my projects to be closer to my clients with simple and user-friendly software Cons what makes it less competitive with others is its high cost Review Source EG Elena G. Segretaria Accounting Used the software for: 2+ years ### "Utility " January 24, 2023 5.0 Pros Questo software ho iniziato ad usare dalla pandemia, per poter chattare con tutti i membri dello studio e poter condividere documenti, il lavoro da casa è stato agevolato, sembrava di essere in ufficio senza tanti sforzi Cons Non ho riscontrato nessun inconveniente Review Source HC Hilary C. sales & marketing Veterinary Used the software for: 6-12 months ### "bitrix 24 Morden marketing " June 6, 2019 4.0 cold calls, routine calls, call tracking, voicemail recordings and monitoring of workers phone usage from the office its better than using service providers like econet and netone Pros l had a chance to use at an internship for cold calling to customers it recognizes and picks up old numbers from previous calls which is handy when you are making bulk calls it allows for other incoming calls whilst you are own call, recording of phone conversation and keeping of a list of contacts its the good to go platform if you have WiFi and you need to do bulk calls it allows web conferencing which is just great at a work place. its easy to use too, and you don't need to maintain anything at all it can be configured to give voicemail and instructions to clients you only need headphones, and a computer it does not necessarily require a telephone to make calls one can monitor calls directly at the workplace, no need to wait for the service provider to give you a call log at the end of the month like we used to do with Telone and other Zimbabwean service providers Cons it is an expensive software to maintain Review Source AS Arpita S. Business Analyst Information Technology and Services Used the software for: 6-12 months ### "Bitrix24 is a masterpiece!" November 7, 2022 4.0 It was awesome and even the FREE version of offers a lot more features for a SME to maintain their projects. Pros It has everything you need to manage your projects, while maintaining team collaboration as well external stakeholders can also get access to your application \[role permission restricted\] and provide live feedback Cons The application gets a little bit expensive when your team scales up and back then it's mobile application \[android\] was having a lots of bugs Review Source Hrach G. CEO Marketing and Advertising Used the software for: I used a free trial ### "Testing the CRM" March 25, 2024 3.0 Pros Overall not too bad, or even could be good for other purposes other than B2B Sales. Cons For B2B Sales - not the best and user-friendly CRM. Review Source Response from Bitrix April 24, 2024 Thank you for sharing your feedback on testing Bitrix24 CRM. Your insights are valuable to us as we continuously work to improve our platform and better meet the diverse needs of our users. VR Verified Reviewer Head de Operações Marketing and Advertising Used the software for: Less than 6 months ### "CRM bom principalmente para integração com WhatsApp" January 5, 2023 4.0 Pros Utilizamos o Bitrix a cerca de 6 meses e tem sido bem positivo no ganho de agilidade e prospecção em vendas. Possui automações com WhatsApp o que possibilita criação de campanhas de inbound marketing fazendo ação cruzada com WhatsApp e Email. Até o momento está trazendo resultados bem positivos em nosso comercial. Cons Não há uma versão trial, e é necessário um onboarding bem feito para entender o software. Review Source VR Verified Reviewer Ceo Mechanical or Industrial Engineering Used the software for: Less than 6 months ### "I switched to bitrix 24 and I found it good enough for my work project " January 28, 2023 4.0 Pros The email campaign management feature is impactful. The software is easy to use. Cons The customer service is all bot/automation. No human to respond. Even though, 95% of your likely questions have been answered with their FAQ. Review Source CB Cheikh B. Bitrix24 revieuw Computer Hardware Used the software for: 6-12 months ### "Bitrix24 the best Tools for team management" January 28, 2021 4.0 facilitates team management Pros is an easy to use software, it allows you to manage the history of contacts or prospects and stored. The communication is unified so everything is managed in one platform such as project and sales management. I recommend it to medium sized companies or those just starting out. Frankly, it has everything you need to get off to a good start. Cons It's a good software, but to tell the truth, customer support is limited. Another thing is that the mobile version doesn't include all the features, especially when you're traveling. The server is also slow sometimes. Alternatives considered [Basecamp](https://www.capterra.com/p/56808/Basecamp/) Reason for choosing Bitrix24 is available as a free version and offers a free trial. Review Source BR Bruno R. Diretor Marketing and Advertising Used the software for: Less than 6 months ### "Avaliação Bruno em relação a Bitrix24" May 29, 2023 4.0 Está me ajudando muito na parte comercial com CRM e na gestão do meu time de marketing. Anteriormente usavamos outra ferramenta mais básica mas a medida que a empresa foi crescendo fomos tendo que aprimorar os processos com novas ferramentas. Pros Gostei da interface e das funçoes conectou bem com meus processos comerciais Cons Pra quem usa inicialmente não é tão simples inserir as funções mas com bom estudo fomos pegando a pratica. Reason for choosing Bitrix24 Indicação de amigos Review Source DD Davide D. Consulente Marketing Restaurants Used the software for: I used a free trial ### "Utile per aziende molto strutturate" March 30, 2023 5.0 Pros È molto utile per aziende molto strutturate , con team di marketing grandi e molti venditori. Utile la funzione di project management Cons Troppo evoluto per il contesto in cui ero (ristorante). La pubblicità online diceva che era un ottimo software di marketing all-in-one per un ristorante....ma chiaramente chi ha fatto questa pubblicità non ha mai lavorato in un ristorante! Magari va bene per aziende più grandi e complesse, ma di sicuro no per piccole attività locali. Sarebbe utile anche avere guide che spieghino meglio come utilizzarlo. Alternatives considered [ActiveCampaign](https://www.capterra.com/p/79367/ActiveCampaign/)[resmio](https://www.capterra.com/p/129429/resmio/)[Keap](https://www.capterra.com/p/76390/Infusionsoft/)[Quandoo](https://www.capterra.com/p/177212/Quandoo/) Review Source MG Mariapia G. Accountant Consumer Services Used the software for: 1-2 years ### "My Experience With Bitrix24" March 26, 2024 5.0 Pros We have used for project management and as a CRM and it has been amazing Cons No bad experiences with . It never disappoints Review Source Response from Bitrix May 8, 2024 Thank you for your review, Mariapia! It's great to know that our platform has been a reliable tool for your business without any disappointments. hank you for choosing Bitrix24, and we look forward to supporting your business's success in the future. VR Verified Reviewer Marketing Specialist Retail Used the software for: 6-12 months ### "Utile per l'agenda" August 24, 2023 4.0 Generalmente siamo soddisfatti di utilizzare il piano gratuito di per la gestione del calendario condiviso. Pros è molto utile come software di gestione del calendario condiviso aziendale. Grazie a Bitrix24 siamo sempre informati su eventuali riunione, call, meeting o appuntamenti, sia nostri che dei colleghi. Cons É un po' limitante dal punto di vista delle funzionalità e molte di esse sono a pagamento. Review Source Caren T. Administrative Support Marketing and Advertising Used the software for: 6-12 months ### "The software has a lot to offer but not that user-friendly" November 4, 2018 3.0 has a lot to offer and I must say when a team gets to learn and get used to it, they will have a good online office to work on. However, the software is not that user-friendly and not that convenient to use. Personally, it took me quite a while getting used to the interface and everything within. It's not something I will actually recommend. Pros You can manage the software if you are the creator or the admin and create different workspaces; Hence, it's like working in an online office with different departments, discuss projects and other work-related tasks according to workspace. Cons The interface seem to be all over the place. It is not that user-friendly and needs some time getting used to its total functionality Review Source VR Verified Reviewer CEO Logistics and Supply Chain Used the software for: 6-12 months ### "Make a lot of promises, could not keep them" September 24, 2020 1.0 Extremely poor customer service. we were made a lot of promises by our US distributor that turned out to be lies. He was shady as a snake oil salesman. When we reached out to Bitrix direct, they kept saying they were looking into the issue and escalating it, then not responding. When I would get hold of someone, we had to start all over again and they would escalate again, repeat. I am currently waiting on a response from the 3rd time they have escalated. Pros Hard to say, we were never able to get the system set up before the US distributor stopped returning our calls. We currently are supposed to have a license, but they disabled our logins Cons We were made a lot of promises about this software that were not true. When we called our distributor on not following through on the promises, he stopped returning our calls. When I reached out to Bitrix direct, they would tell us they were escalating the issue, then not respond for over a week. Then when we did connect, they started it again and it's been over week with no response Reason for choosing Bitrix24 We thought we had a partner in Kala Group who could help us optimize the product. Turns out once they had our money, we didn't matter to them anymore. 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